وظائف مطورين Git في لبنان

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>General Purpose</b></p><p>Provide support to the chemical and process sales function during the pre-sales/quote &amp; tender phase; as well as needed after sales services where applicable. Responsible for analyzing sales market data and installed base data to help prioritize services sales opportunities.</p><p><br></p><p><b>Main Job Tasks and Responsibilities</b></p><ol><li>Working on tenders and creating proposals to achieve sales targets and business development plans</li><li>Studying Negotiating for advantageous commercial and technical offers with suppliers, resulting in favorable price, terms, conditions and delivery</li><li>Prepare , Organize and deliver proposal Package consisting of forms, Certifications, Presentations, catalogs, technical and commercial proposals</li><li>Technical clarification follow-up and responsiveness with end user/client</li><li>Gather industry intelligence of Iraqi market to inform business decision-making</li><li>Maintain an accurate commercial record of STC’s tendered position&nbsp;by discipline</li><li>Research suppliers capabilities, identify a pool of candidate suppliers for tender consideration</li><li>Cross-function coordination to ensure bid requirements as well as&nbsp;tender or project terms and conditions are met</li><li>Responsible for the on time delivery of a quality bid that meets STC requirements and ensure necessary Due Diligence and bid confidentiality</li><li>Deal structuring, pricing (including shipping; training; certifications if any etc…)</li><li>Searching for new customers and suppliers</li><li>Identifying new important manufacturers/suppliers for STC and negotiating with them in becoming reseller or distributor or exclusive agent where applicable</li><li>Identifying new potential opportunities and creating sales approach for our existent or potential&nbsp;representatives</li><li>Participate in trainings of products and technologies offered by suppliers we work with and represent</li><li>Other duties as assigned</li></ol><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ol><li>Bachelor Degree in Mechanical or Chemical Engineering</li><li>Previous experience of bid creation, tendering, order acceptance and/or sub-contract placement&nbsp;</li><li>Minimum of 5 years of experience as a sales, support, or marketing field</li><li>Ability to work with remote cross- functional and cross-cultural teams</li><li>Fluency in English and Arabic</li><li>Computer skills and knowledge of office software packages</li></ol><p><br></p><p><b>Ability to manage multiple priorities and deliver on tight timelines, with get it right the first time attitude</b></p></div>

<p><h4>Aspire Software company overview</h4> <p>Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>What you'll do</h4> <ul> <li>Ship AI features in our PHP/MySQL/React/Node stack with OpenAI API integration</li> <li>Extend our AI chatbot (Astro Core) with new capabilities like data visualization and analysis</li> <li>Help build out our external MCP connector (schema, auth, capabilities)</li> <li>Own prompt engineering as a core product discipline</li> <li>Build token metering, usage tracking, and tiered access controls</li> <li>Contribute to agent architecture: tool access, memory, token pool isolation</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience integrating LLM APIs (OpenAI, Anthropic, or similar) into production apps</li> <li>Strong prompt engineering skills (system prompts, function calling, structured outputs)</li> <li>Understanding of token economics and usage-based product design</li> <li>Experience with metered/rate-limited systems or billing integration</li> <li>Solid PHP and MySQL experience — comfortable in an existing production codebase</li> <li>React/Node for frontend features; TypeScript for backend MCP work</li> <li>Nice to have: RAG/vector DB exposure, LangChain/LlamaIndex familiarity, SaaS or ad-tech background, prior work on customer-facing agents</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Aspire Software is looking for a AI Engineer to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>What you'll do:</p><ul><li>Ship AI features in our PHP/MySQL/React/Node stack with OpenAI API integration</li><li>Extend our AI chatbot (Astro Core) with new capabilities like data visualization and analysis</li><li>Help build out our external MCP connector (schema, auth, capabilities)</li><li>Own prompt engineering as a core product discipline</li><li>Build token metering, usage tracking, and tiered access controls</li><li>Contribute to agent architecture: tool access, memory, token pool isolation</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Hands-on experience integrating LLM APIs (OpenAI, Anthropic, or similar) into production apps</li><li>Strong prompt engineering skills (system prompts, function calling, structured outputs)</li><li>Understanding of token economics and usage-based product design</li><li>Experience with metered/rate-limited systems or billing integration</li><li>Solid PHP and MySQL experience comfortable in an existing production codebase</li><li>React/Node for frontend features; TypeScript for backend MCP work</li><li>Nice to have: RAG/vector DB exposure, LangChain/LlamaIndex familiarity, SaaS or ad-tech background, prior work on customer-facing agents.</li></ul><p></p></section>

<p><h4>Benefits:</h4> <p><strong>401(k)</strong><br> <strong>401(k) matching</strong><br> <strong>Dental insurance</strong><br> <strong>Health insurance</strong><br> <strong>Paid time off</strong></p> <h4>About the company</h4> <p>IBC Group is an industrial solutions provider specializing in advanced metal coatings, component repair, and performance engineering. We partner with manufacturers to extend the life of critical equipment, improve performance, and solve challenges related to wear, corrosion, and durability. Our capabilities include a wide range of thermal spray and performance coating technologies, supported by metallurgical expertise to ensure solutions meet demanding specifications. From restoring worn components to enhancing new parts, our work helps customers reduce downtime and improve reliability across a variety of industries. IBC Group operates focused on leveraging advanced surface engineering solutions globally.</p> <p>IBC Group is an equal opportunity employer. Full-time employees qualify for additional benefits like medical, vision, and dental insurance, paid time off (i.e. vacation), and retirement savings options.</p> <h4>Position summary</h4> <p>We are seeking an experienced Thermal Spray Process Engineer to support and improve thermal spray coating operations in a manufacturing environment. This position is responsible for process development, production support, process documentation, quality improvement, troubleshooting, customer support, and continuous improvement initiatives related to thermal spray technologies.</p> <p>The ideal candidate will have strong hands-on and technical experience with multiple thermal spray processes, including HVOF, Plasma Spray, Flame Spray, and Twin-Wire Arc Spray systems. Crucially, this individual must possess the ability to lead end-to-end technical projects related to component parts repair orchestrating everything from pre-machining and surface prep to thermal spray application and final post-machining operations (including precision grinding). This role works closely with production, customers, and leadership to ensure coating performance, operational efficiency, and compliance with customer and industry requirements.</p> <p>Due to ITAR and customer compliance requirements, candidates must be either a U.S. or U.S. Permanent (Green Card Holder).</p> <h4>Essential duties and responsibilities</h4> <ul> <li>Process development: Develop, optimize, and maintain thermal spray coating processes for production and new customer applications.</li> <li>Technical expertise: Provide core technical expertise for HVOF (High Velocity Oxygen Fuel), Plasma Spray, Flame Spray, and Twin-Wire Arc Spray systems.</li> <li>Project leadership & parts repair: Lead comprehensive technical projects focused on industrial parts repair, successfully managing the full sequence of operational steps including necessary pre-machining, thermal spray coating, and precision post-machining/grinding.</li> <li>Troubleshooting: Troubleshoot coating, equipment, and process issues to improve quality, repeatability, and throughput.</li> <li>Contract review: Perform daily contract review on incoming jobs, creating precise process instructions in the ERP system for production staff to follow.</li> <li>Production support: Support production teams with process parameters, work instructions, operator training, and process controls, taking a primarily hands-on approach.</li> <li>Tooling & design: Design fixturing and masking for customer parts as needed.</li> <li>Technical documentation: Read, interpret, and create blueprints, technical drawings, schematics, and computer-generated reports.</li> <li>Metallurgical analysis: Perform coating evaluations, root cause investigations, and metallurgical analysis to identify process improvements and resolve customer issues.</li> <li>Capital improvements: Assist with equipment evaluations, maintenance coordination, and capital improvement projects.</li> <li>Customer interface: Serve as the primary technical resource for customers regarding coating selection, process capabilities, feasibility assessments, and root cause investigations.</li> <li>Quality compliance: Follow all AS9100/ISO 9001 standards, internal quality policies, OSHA safety regulations, and company safety policies.</li> <li>General assignments: Complete additional assignments and projects as prescribed by your supervisor.</li> </ul> <h4>Job requirements</h4> <ul> <li>Citizenship: Must be a U.S./Green Card holder. Sponsorship is not provided for this position.</li> <li>Education: Bachelor's degree in Materials Engineering, Metallurgical Engineering, Mechanical Engineering, Manufacturing Engineering, or a related engineering discipline is required.</li> <li>Experience: A minimum of 5 years of engineering experience in thermal spray or related coatings technologies is required.</li> <li>Technology competency: Demonstrated hands-on experience with HVOF, Plasma Spray, Flame Spray, and Twin-Wire Arc Spray operations.</li> <li>Equipment know-how: Experience operating, troubleshooting, and optimizing industrial thermal spray equipment is strongly recommended.</li> <li>Manufacturing process depth: Strong understanding of coating properties, metallurgy, surface preparation, masking, and crucial finishing operations (including pre- and post-coat machining and grinding tolerances).</li> <li>Problem solving: Proven experience troubleshooting thermal spray processes and complex coating quality issues.</li> <li>Software: Solidworks or equivalent 3-D modeling software experience is required.</li> <li>Leadership & communication: Strong communication skills with a proven ability to train operators, lead technical projects cross-functionally, and collaborate across departments.</li> <li>Organization: Must have excellent organizational and project management skills.</li> <li>Software proficiency: Must be proficient in Microsoft Office software.</li> <li>Physical demands: Ability to work in a manufacturing environment with exposure to noise, heat, dust, and industrial equipment. Ability to stand, walk, bend, and lift up to 50 pounds occasionally.</li> <li>PPE: Ability to wear required PPE, including respirators, eye, and hearing protection when necessary.</li> <li>Screening: All employment at IBC Group is conditional upon results from a background check and drug test.</li> </ul></p><p></p>

<p><h4>Benefits:</h4> <p><strong>401(k)</strong><br> <strong>401(k) matching</strong><br> <strong>Dental insurance</strong><br> <strong>Health insurance</strong><br> <strong>Paid time off</strong></p> <h4>About the company</h4> <p>IBC Group is an industrial solutions provider specializing in advanced metal coatings, component repair, and performance engineering. We partner with manufacturers to extend the life of critical equipment, improve performance, and solve challenges related to wear, corrosion, and durability. Our capabilities include a wide range of thermal spray and performance coating technologies, supported by metallurgical expertise to ensure solutions meet demanding specifications. From restoring worn components to enhancing new parts, our work helps customers reduce downtime and improve reliability across a variety of industries. IBC Group operates focused on leveraging advanced surface engineering solutions globally.</p> <p>IBC Group is an equal opportunity employer. Full-time employees qualify for additional benefits like medical, vision, and dental insurance, paid time off (i.e. vacation), and retirement savings options.</p> <h4>Position summary</h4> <p>We are seeking an experienced Thermal Spray Process Engineer to support and improve thermal spray coating operations in a manufacturing environment. This position is responsible for process development, production support, process documentation, quality improvement, troubleshooting, customer support, and continuous improvement initiatives related to thermal spray technologies.</p> <p>The ideal candidate will have strong hands-on and technical experience with multiple thermal spray processes, including HVOF, Plasma Spray, Flame Spray, and Twin-Wire Arc Spray systems. Crucially, this individual must possess the ability to lead end-to-end technical projects related to component parts repair orchestrating everything from pre-machining and surface prep to thermal spray application and final post-machining operations (including precision grinding). This role works closely with production, customers, and leadership to ensure coating performance, operational efficiency, and compliance with customer and industry requirements.</p> <p>Due to ITAR and customer compliance requirements, candidates must be either a U.S. or U.S. Permanent (Green Card Holder).</p> <h4>Essential duties and responsibilities</h4> <ul> <li>Process development: Develop, optimize, and maintain thermal spray coating processes for production and new customer applications.</li> <li>Technical expertise: Provide core technical expertise for HVOF (High Velocity Oxygen Fuel), Plasma Spray, Flame Spray, and Twin-Wire Arc Spray systems.</li> <li>Project leadership & parts repair: Lead comprehensive technical projects focused on industrial parts repair, successfully managing the full sequence of operational steps including necessary pre-machining, thermal spray coating, and precision post-machining/grinding.</li> <li>Troubleshooting: Troubleshoot coating, equipment, and process issues to improve quality, repeatability, and throughput.</li> <li>Contract review: Perform daily contract review on incoming jobs, creating precise process instructions in the ERP system for production staff to follow.</li> <li>Production support: Support production teams with process parameters, work instructions, operator training, and process controls, taking a primarily hands-on approach.</li> <li>Tooling & design: Design fixturing and masking for customer parts as needed.</li> <li>Technical documentation: Read, interpret, and create blueprints, technical drawings, schematics, and computer-generated reports.</li> <li>Metallurgical analysis: Perform coating evaluations, root cause investigations, and metallurgical analysis to identify process improvements and resolve customer issues.</li> <li>Capital improvements: Assist with equipment evaluations, maintenance coordination, and capital improvement projects.</li> <li>Customer interface: Serve as the primary technical resource for customers regarding coating selection, process capabilities, feasibility assessments, and root cause investigations.</li> <li>Quality compliance: Follow all AS9100/ISO 9001 standards, internal quality policies, OSHA safety regulations, and company safety policies.</li> <li>General assignments: Complete additional assignments and projects as prescribed by your supervisor.</li> </ul> <h4>Job requirements</h4> <ul> <li>Citizenship: Must be a U.S./Green Card holder. Sponsorship is not provided for this position.</li> <li>Education: Bachelor's degree in Materials Engineering, Metallurgical Engineering, Mechanical Engineering, Manufacturing Engineering, or a related engineering discipline is required.</li> <li>Experience: A minimum of 5 years of engineering experience in thermal spray or related coatings technologies is required.</li> <li>Technology competency: Demonstrated hands-on experience with HVOF, Plasma Spray, Flame Spray, and Twin-Wire Arc Spray operations.</li> <li>Equipment know-how: Experience operating, troubleshooting, and optimizing industrial thermal spray equipment is strongly recommended.</li> <li>Manufacturing process depth: Strong understanding of coating properties, metallurgy, surface preparation, masking, and crucial finishing operations (including pre- and post-coat machining and grinding tolerances).</li> <li>Problem solving: Proven experience troubleshooting thermal spray processes and complex coating quality issues.</li> <li>Software: Solidworks or equivalent 3-D modeling software experience is required.</li> <li>Leadership & communication: Strong communication skills with a proven ability to train operators, lead technical projects cross-functionally, and collaborate across departments.</li> <li>Organization: Must have excellent organizational and project management skills.</li> <li>Software proficiency: Must be proficient in Microsoft Office software.</li> <li>Physical demands: Ability to work in a manufacturing environment with exposure to noise, heat, dust, and industrial equipment. Ability to stand, walk, bend, and lift up to 50 pounds occasionally.</li> <li>PPE: Ability to wear required PPE, including respirators, eye, and hearing protection when necessary.</li> <li>Screening: All employment at IBC Group is conditional upon results from a background check and drug test.</li> </ul></p><p></p>

<p>WE RE HIRING SENIOR IT ENGINEER</p><p>Manage Microsoft Servers, Desktops &amp; Exchange</p><p>Configure and maintain servers, systems &amp; networks</p><p>Troubleshoot IT hardware/software issues</p><p>Manage IT infrastructure projects</p><p>Optimize network &amp; system performance</p><p>Prepare technical documentation and reports</p><p>Train team members on IT systems &amp; procedures</p><p><strong>Desired Candidate Profile</strong></p><p>Apply: EMAIL_ADDRESS WhatsApp: 8PHONE_NUMBER</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About WPP Media WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships all united by our pioneering agentic marketing platform, WPP Open we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . Role Summary and Impact As a Performance Associate, you will be a vital engine driving client success by supporting your team with the execution and optimization of performance media campaigns across search, social, and display channels. You will directly impact client revenue growth by strategically managing campaigns and identifying opportunities for improved performance. Your work will have a significant impact on the overall success of our clients' marketing efforts, contributing to increased brand awareness and customer acquisition. Proactively contributing to achieving client performance goals by implementing effective campaign strategies and optimization techniques. Executing thorough Search Query Report (SQR) analysis to identify irrelevant or low-performing keywords, implementing negative keywords, and optimizing keyword bidding strategies for improved campaign efficiency. Developing and presenting comprehensive weekly performance reports, analyzing key metrics and translating data into clear, actionable recommendations for campaign improvement. Overseeing the analysis of campaign results, identifying trends, drawing conclusions, and documenting key learnings to inform future campaign strategies and best practices. Analyzing user engagement metrics (e.g., click-through rates, conversion rates, bounce rates) to identify opportunities for optimizing ad creative, landing pages, and targeting parameters to improve overall campaign performance. Conducting in-depth reporting and analysis of paid media performance and audience behavior, identifying key trends and insights to inform strategic decisions related to targeting, messaging, and budget allocation. Overseeing finance reconciliation processes, verifying campaign spend, identifying discrepancies, and ensuring accurate financial reporting and budget management. Skills and Experience Bachelor's degree preferred, ideally in a STEM (Science, Technology, Engineering, Mathematics) Major. Experience in digital media, paid advertising, or media buying (agency experience a plus!). A proven track record of managing successful paid search and social campaigns. Exceptional analytical skills and the ability to translate data into actionable insights. A creative and solutions-oriented mindset. Excellent communication and collaboration skills. A meticulous and organized approach to work. At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP &amp; WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. Life at WPP Media &amp; Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media &amp; WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree preferred, ideally in a STEM (Science, Technology, Engineering, Mathematics) Major. Experience in digital media, paid advertising, or media buying (agency experience a plus!). A proven track record of managing successful paid search and social campaigns. Exceptional analytical skills and the ability to translate data into actionable insights. A creative and solutions-oriented mindset. Excellent communication and collaboration skills. A meticulous and organized approach to work.</p><p></p></section>

Location: Remote <br>Employment Type: Full-Time <br>Experience: Fresh Graduate / Entry Level <br>Industry: Interior Design & Architecture <br> <br>We are looking for a fresh Interior Design graduate, fluent in English, to join our studio in a role focused on client servicing, project coordination, and online marketing. <br> <br>The position is ideal for a highly organized, proactive, and personable individual who enjoys working with people, following up on projects, and ensuring that clients receive a professional and seamless experience throughout their interaction with the studio. <br> <br>The role sits between the client, the design team, and the studio management, helping ensure that projects move forward efficiently while maintaining a high level of communication and service. <br> <br>Key Responsibilities <br> <br>Client Servicing & Communication <br> <br>- Act as a key point of contact between clients and the studio. <br>- Maintain regular and professional communication with clients and ensure timely follow-up. <br>- Coordinate meetings, presentations, calls, site visits, and other client-related activities. <br>- Follow up on client requests, approvals, decisions, and outstanding information. <br>- Ensure that client concerns and requests are properly communicated to the relevant members of the design team. <br>- Help maintain a high-quality and consistent client experience throughout the project. <br> <br>Project Coordination & Management <br> <br>- Assist management and project leads in monitoring the progress of ongoing projects. <br>- Track project schedules, deadlines, deliverables, approvals, and pending actions. <br>- Prepare and maintain project trackers, meeting minutes, action lists, and follow-up reports. <br>- Coordinate information and communication between the studio, clients, consultants, suppliers, and contractors. <br>- Follow up with team members on pending tasks and deadlines. <br>- Help ensure that project documentation and correspondence are properly organized and up to date. <br>- Assist in identifying delays, pending decisions, or issues requiring management's attention. <br> <br>Online Marketing & Studio Presence <br> <br>- Coordinate the studio's day-to-day online marketing activities. <br>- Assist in managing social media content, schedules, and publications. <br>- Coordinate with designers, photographers, videographers, and external marketing resources when required. <br>- Help prepare and organize project content, images, videos, and information for online publication. <br>- Research relevant design, architecture, interior design, and lifestyle trends. <br>- Assist in maintaining a consistent and professional online presence for the studio. <br>- Monitor engagement and assist in compiling basic social media and marketing reports. <br> <br>Administrative & Studio Support <br> <br>- Organize emails, documents, presentations, project files, and other studio information. <br>- Assist with preparing presentations, proposals, reports, and client documentation. <br>- Maintain organized digital filing and project management systems. <br>- Support management with day-to-day coordination and administrative tasks. <br> <br>Requirements <br> <br>- Bachelor's degree in Interior Design, Architecture, or a related field. <br>- Fresh graduates are encouraged to apply. <br>- Excellent spoken and written English. <br>- Strong communication and interpersonal skills. <br>- Highly organized, detail-oriented, and proactive. <br>- Comfortable communicating with clients and following up with different stakeholders. <br>- Good understanding of professional communication and presentation. <br>- Strong interest in interior design, architecture, branding, and visual communication. <br>- Good knowledge of Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook. <br>- Familiarity with social media platforms and basic content management. <br>- Knowledge of design software such as AutoCAD, SketchUp, Photoshop, Illustrator, or InDesign is an advantage. <br>- Ability to multitask and prioritize within a fast-paced studio environment. <br> <br>The Ideal Candidate <br> <br>We are looking for someone who is organized, personable, proactive, and commercially minded, with an eye for design. <br> <br>The successful candidate should enjoy working with people as much as working with projects. While a design background is important, the role is not primarily a design-production position. It is an opportunity to develop strong skills in client management, project coordination, studio operations, and marketing within a creative environment. <br> <br>The candidate should be comfortable taking initiative, following things through, asking the right questions, and ensuring that nothing falls through the cracks. <br> <br>Career Development <br> <br>This position offers exposure to the full cycle of an interior design practice, from client acquisition and communication to project execution, marketing, and studio management, with opportunities to progressively take on greater responsibility

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a AI Engineer to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> What you'll do: Ship AI features in our PHP/MySQL/React/Node stack with OpenAI API integration Extend our AI chatbot (Astro Core) with new capabilities like data visualization and analysis Help build out our external MCP connector (schema, auth, capabilities) Own prompt engineering as a core product discipline Build token metering, usage tracking, and tiered access controls Contribute to agent architecture: tool access, memory, token pool isolation Hands-on experience integrating LLM APIs (OpenAI, Anthropic, or similar) into production apps Strong prompt engineering skills (system prompts, function calling, structured outputs) Understanding of token economics and usage-based product design Experience with metered/rate-limited systems or billing integration Solid PHP and MySQL experience — comfortable in an existing production codebase React/Node for frontend features; TypeScript for backend MCP work Nice to have: RAG/vector DB exposure, LangChain/LlamaIndex familiarity, SaaS or ad-tech background, prior work on customer-facing agents.<br></span> </div>

<p>Join a rapidly growing software company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters. Currently, we are looking for a Customer Support Analyst who always strives for software excellence and continuous improvement. The Customer Support Analyst is responsible for supporting Explorance s products for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance s application to 3rd-party systems to meet their automation and scalability needs.</p><p>Primary Duties and Responsibilities:</p><ul><li>Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution</li><li>Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system</li><li>Provide tier 2/3 functional and technical support on Explorance software solutions</li><li>Configure and implement new functionality in the Explorance software solutions</li><li>Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs</li><li>Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved</li><li>Assist in new implementations, installations, upgrades and migrations of existing customers systems</li><li>Investigate issues with customer IT systems such as: SSO, LMS, SIS, HRIS</li><li>Provide basic technical and web application training to new customers when required</li><li>Communicate and coordinate with internal departments when addressing software bugs or new releases</li><li>Occasionally perform Quality Assurance tasks for testing of new software versions</li><li>Follow procedures, and continually improve internal processes for maintenance of solutions that are in production</li><li>Collaborate with developers and QA team for high quality, delivery on time</li></ul><p><b>Skills and Competencies:</b></p><ul><li>Exceptional Customer Service Focus</li><li>3-5 years experience in IT related field</li><li>Minimum 3 years customer support/technical support experience with enterprise software</li><li>Relevant technical work experience, deploying web applications in IIS including server and network administration.</li><li>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</li><li>Strong analytical problem solving and decision making skills</li><li>Experience working with multiple stakeholders in a problem-solving environment</li><li>Exceptional communication skills, both oral and written with client interaction experience at executive levels</li><li>Ability to handle difficult or sensitive situations with diplomacy and tact</li><li>Excellent time management and organizational skills</li><li>Creative, self-motivated, with good interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Attention to detail</li></ul><p>Technical Skills:</p><ul><li>Experience with SQL/Oracle Database querying and with MS Excel</li><li>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</li></ul><p>Qualifications/Requirements:</p><ul><li>Verbal and written communication skills in English and French for use in communication with global offices.</li><li>Passion for helping customers with strong customer service skills</li><li>Technical or Business Diploma in related field</li><li>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</li></ul><p>Nice to Have:</p><ul><li>Technical certifications: Microsoft</li><li>Experience with HTML CSS, XML</li><li>Experience working with APIs</li><li>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</li></ul><p>Availability:</p><ul><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3-5 years experience in IT related field</li><li>Minimum 3 years customer support/technical support experience with enterprise software</li><li>Relevant technical work experience, deploying web applications in IIS including server and network administration.</li><li>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</li><li>Strong analytical problem solving and decision making skills</li><li>Experience working with multiple stakeholders in a problem-solving environment</li><li>Exceptional communication skills, both oral and written with client interaction experience at executive levels</li><li>Ability to handle difficult or sensitive situations with diplomacy and tact</li><li>Excellent time management and organizational skills</li><li>Creative, self-motivated, with good interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Attention to detail</li><li>Experience with SQL/Oracle Database querying and with MS Excel</li><li>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</li><li>Verbal and written communication skills in English and French for use in communication with global offices.</li><li>Passion for helping customers with strong customer service skills</li><li>Technical or Business Diploma in related field</li><li>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</li><li>Technical certifications: Microsoft</li><li>Experience with HTML CSS, XML</li><li>Experience working with APIs</li><li>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</li><li>Must be willing to work outside of normal business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers</li><li>24/7 Pager/On-Call Rotation</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Saint George Medical Center is committed to providing high-quality healthcare to the community in an environment of compassion, equity, and continuous development. It aims to be a leading, academically-driven healthcare facility delivering comprehensive, individual-centered care.</p><p>SGMC is currently recruiting a skilled Night Shift Laboratory Technician to perform routine and urgent laboratory tests, manage sample handling, operate and maintain lab equipment, and support Blood Bank operations. The ideal candidate ensures accurate results, adheres to safety standards, and helps maintain smooth laboratory operations during night hours.</p><p>Key Responsibilities:</p><ul><li>Perform routine and STAT laboratory tests with accurate sample handling.</li><li>Verify results and promptly report critical values.</li><li>Operate and maintain laboratory equipment, including running calibrations and daily quality controls.</li><li>Perform phlebotomy for emergency and inpatient requests as needed.</li><li>Monitor reagent levels, temperatures, logs, and expiry dates.</li><li>Adhere to safety standards and maintain a clean work environment.</li><li>Prepare the laboratory for morning handover and complete any pending records or tests.</li><li>Perform Blood Bank responsibilities during the night shift, including processing samples, issuing blood products, and completing required testing</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BS degree in Medical Laboratory Technology or Clinical Laboratory Science</li><li>Minimum 1 2 years of laboratory experience.</li><li>Familiarity with Blood Bank operations is a plus</li><li>Having the work license from MOPH.</li><li>Good observation skills and attention to details </li><li>Use scientific Methods to save problems</li><li>Good communication skills for reporting results and collaborating with staff</li><li>Time management and ability to work independently during night shifts</li><li>Knowledge of safety standards, infection control, and proper documentation</li><li>Possess good command of Arabic, English and/or French</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Data Security &amp; Compliance Lead <p><strong>Company Overview:</strong></p><br> <p>Our client is a global Microsoft Cloud Solutions Partner delivering digital transformation, cybersecurity, data and managed services. The group is headquartered across the UAE (Dubai), with its largest and most technical team based in Lebanon, operations established in London over the past two years, and early-stage market entry underway in the US.</p><br> <p><strong>Job Summary:</strong> </p><br> <p>Our client is&nbsp;seeking a skilled Data Security &amp; Compliance Specialist to lead the implementation of data security, classification, retention, and governance policies using Microsoft Purview for customers across the MEA region. The ideal candidate will have at least 4 years of focused experience in the data security field, including a minimum of 2 years of hands-on experience with Microsoft Purview, specifically in Data Loss Prevention, Data Classification, Cloud Access Security Broker, and governance capabilities such as retention policies, Insider Risk Management, and Records Management.   </p><br> <p>This role involves overseeing at least one team member, with potential for expanded leadership responsibilities. Strong expertise in Microsoft Purview is required, and experience with third-party data security solutions is highly valued, making this an excellent opportunity for professionals with a diverse security background. Familiarity with MDM &amp; MAM solutions, particularly Microsoft Intune, as well as conditional access policies is a plus. This position offers a dynamic environment with opportunities for growth and leadership in the data security domain. </p><br> <p><strong>Key Responsibilities</strong>:</p><br> <p><strong>1. Data Security &amp; Governance Implementation:</strong></p><br> <ul><li> Design, implement, and optimize data security solutions using Microsoft Purview or other leading DLP and data governance tools.</li><li>Develop and enforce DLP, Insider Risk Management, DSPM for AI and CASB policies to prevent unauthorized data access and ensure compliance.</li><li>Implement data classification and labelling strategies to enhance data protection.</li><li>Define and manage data retention policies in alignment with regulatory and business requirements.</li><li>Deploy and manage AIP on-premises scanner to classify and protect on-premises data.</li><li>Integrate CASB with on-premises firewalls to strengthen security controls and enhance visibility into both cloud and on-premises environments.</li><li>Lead the implementation and configuration of Microsoft Priva and Microsoft Purview Data Map.</li><li>Ensure compliance with industry regulations such as GDPR, NCA, and ISO 27001.</li><li>Support Data Security Posture Management (DSPM) initiatives by assessing risks, monitoring data flows, and optimizing security policies to enhance data visibility, governance, and protection.</li><li>Build templates and automation for Data Security &amp; Governance Implementation, ensuring consistency and efficiency in deployments.</li><li>Automate policy deployments and security configurations using available methods such as PowerShell, APIs, and Microsoft Security &amp; Compliance tools.</li><li>Deploy MDM, MAM, and Conditional Access policies to address security gaps and enhance access controls.</li><li>Oversee the implementation of security-related projects, from initial scoping to post-deployment support, ensuring timely and budget-compliant execution.</li><li>Develop High-Level Designs (HLD) and Low-Level Designs (LLD) for project implementation, assess customer environments, and create RFIs and IRLs as needed.</li></ul> <p><strong>2. Monitoring, Incident Response, and Optimization:</strong></p><br> <ul><li> Monitor and respond to data security incidents, ensuring proper investigation and resolution.</li><li>Analyze data security risks and implement best practices to mitigate threats.</li><li>Optimize security policies and controls based on evolving business needs.</li></ul> <p><strong>3. Team Supervision &amp; Cross-Functional Collaboration:</strong></p><br> <ul><li> Supervise at least two team members, with potential for increased leadership responsibilities.</li><li>Work closely with cross-functional teams and customers to align security policies with business objectives and ensure seamless implementation.</li><li>Collaborate with stakeholders to continuously enhance security posture and governance policies in response to evolving business needs.</li><li>Deliver end-user and administrator workshops to ensure proper understanding and adoption of data security, classification, governance policies, and compliance tools.</li></ul> <p><strong>4. Documentation &amp; Project Support:</strong></p><br> <ul><li> Contribute to Scope of Work (SOW) and project scoping, defining clear deliverables and implementation roadmaps.</li><li>Develop and maintain implementation documentation, end-user guides, and administrative manuals to support technology adoption.</li><li>Ensure the availability and functionality of a technical test environment for internal testing and experimentation with new technologies, coordinating maintenance, updates, and enhancements as needed.</li></ul> <p><strong>Qualifications &amp; Experience:</strong></p><br> <p><strong>Education:</strong></p><br> <ul><li> Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. </li></ul> <p><strong>Experience:</strong></p><br> <ul><li> Minimum of 4 years of experience in implementing data security, compliance, and governance solutions, with a strong focus on Microsoft Purview.</li><li>At least 2 years in a supervisory role, overseeing the implementation and delivery of data protection and compliance initiatives.</li><li>Hands-on experience implementing Microsoft Purview Information Protection solutions, including DLP, data classification, retention policies, and regulatory compliance.</li><li>Experience implementing data governance, risk management, and regulatory compliance requirements aligned with frameworks such as GDPR, NCA, and ISO 27001.</li><li>Extensive experience working with Microsoft Purview Compliance Portal, Insider Risk Management, eDiscovery, and Audit.</li><li>Experience with Microsoft Purview Data Loss Prevention (DLP) policies across Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange Online.</li><li>Strong understanding of Microsoft Information Protection (MIP)for labeling, encryption, and rights management.</li><li>Familiarity with Microsoft Defender for Cloud Apps for data security monitoring and threat detection.</li><li>Knowledge of Microsoft Intune for Mobile Device Management (MDM) &amp; Mobile Application Management (MAM)and how it integrates with Conditional Access policies for secure access control.</li><li>Ability to effectively communicate data protection strategies, compliance requirements, and risk management policies to both technical and non-technical stakeholders.</li></ul> <p><strong>Certifications</strong>:</p><br> <p><strong>Required Certifications:</strong></p><br> <ul><li> GIAC Certified Data Protection or an equivalent certification.</li><li>Vendor certifications in DLP, Data Classification, Litigation Holds, or governance tools.</li><li>Preferred Certifications as below:</li><li>Microsoft Certified: Information Protection Administrator Associate (SC-400)</li><li>Cybersecurity Architect Expert (SC-100)</li></ul> <p><strong>Skills:</strong></p><br> <ul><li> Strong leadership and team management capabilities.</li><li>Excellent project management skills.</li><li>Knowledge in security solution design and architecture.</li><li>Proficiency in data security tools such as DLP, Data Classification, and CASB.</li><li>Strong analytical and problem-solving abilities, with attention to detail and the ability to work under pressure.</li><li>Effective communication and customer engagement skills.</li><li>Thorough understanding of quality assurance practices and methodologies.</li><li>Hands-on experience in implementing Microsoft Purview solutions.</li><li>Proven experience in configuring and troubleshooting security solutions.</li><li>Commitment to staying updated with emerging data security trends, risks, technologies, and best practices to enhance protection and compliance.</li></ul> <br> <br> </div>

<p><h4>Aspire Software Company Overview</h4> <p>Aspire Software is looking for a junior software developer to join our team in Lebanon.</p> <p>Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role Overview</h4> <p>We’re hiring a voice QA & automation analyst — open to interns, fresh graduates, or early career candidates who are excited to get their hands dirty with real AI systems. You’ll listen to AI-to-guest calls, identify what’s working and what isn’t, and build automated pipelines that turn those findings into live KPIs. You don’t need industry experience — you need curiosity, coding ability, and a sharp eye for detail. This is a rare chance to do meaningful work on frontier voice AI from day one.</p></p><p></p>

<p><h4>Lebanese American University</h4> <h4>School of Architecture & Design</h4> <h4>Department of Architecture & Interior Design</h4> <h4>Beirut & Byblos Campuses</h4> <p>The School of Architecture & Design at the Lebanese American University (LAU) invites applications for a full-time tenure-track faculty position at the rank of assistant or associate professor in architecture, beginning Fall 2027. The appointment will be made at the appropriate rank based on the candidate’s academic credentials, teaching experience, research profile, and professional accomplishments. The tenure track is reserved for faculty who are active in research and who already have a scholarly agenda.</p> <p>This is an exciting opportunity to join a dynamic academic community and contribute to a program that values design excellence, critical inquiry, and interdisciplinary collaboration.</p> <h4>About the program and school</h4> <p>The Bachelor of Architecture (B.Arch.) program at LAU is a five-year professional degree accredited by the National Architectural Accrediting Board (NAAB) in the United States. The program emphasizes design excellence, critical thinking, and responsiveness to social, environmental, and technological challenges. Students engage in a rigorous curriculum that integrates studio work, theory, history, technology, and professional practice.</p> <p>The School of Architecture & Design is a vibrant academic unit offering programs in architecture, interior design, graphic design, fashion design, and studio arts. It fosters a multidisciplinary and collaborative environment, encouraging innovation, research, and engagement with contemporary global issues. The school is housed in state-of-the-art facilities on both the Beirut and Byblos campuses.</p> <h4>Key responsibilities</h4> <ul> <li>Teach undergraduate courses, including design studios, theoretical and/or technical courses aligned with the candidate’s area of expertise.</li> <li>Supervise student projects and contribute to curriculum development.</li> <li>Maintain an active research agenda leading to scholarly publications.</li> <li>Participate in departmental and university service, including committee work and academic events.</li> <li>Contribute to the ongoing development of the architecture program and participate effectively in the NAAB accreditation process.</li> </ul> <h4>Qualifications</h4> <ul> <li>A Ph.D. in architecture, architectural history/theory, or related fields is required.</li> <li>A minimum of three years of teaching experience in architecture at the university level.</li> <li>A demonstrated research agenda in one or more of the following areas: architectural theory, sustainable architecture, digital architecture, or other closely related fields.</li> <li>Professional experience and licensure are a plus.</li> <li>A strong commitment to teaching excellence, research productivity, and academic service.</li> </ul> <h4>Compensation & benefits</h4> <p>LAU offers a competitive salary indexed to the US dollar, based on rank, experience, and qualifications. Faculty members enjoy a comprehensive benefits package that includes:</p> <ul> <li>Group medical insurance</li> <li>Retirement and pension plans</li> <li>Tuition benefits for dependents</li> <li>Annual paid leave and holidays</li> <li>Access to research and professional development funding</li> </ul> <h4>Terms of appointment</h4> <ul> <li>Start date: Fall 2027 (starting end of August)</li> <li>Contract type: Full-time, tenure-track</li> <li>Rank: Assistant or associate professor (based on qualifications)</li> <li>Contract duration: Renewable annually in accordance with university policies</li> </ul> <h4>Application instructions</h4> <p>Candidates should apply electronically by submitting the following materials:</p> <ul> <li>Letter of intent outlining teaching philosophy and professional experience.</li> <li>Curriculum vitae with names of three references.</li> <li>Portfolio of research and/or professional work (PDF format).</li> <li>Portfolio of teaching work (PDF format).</li> </ul> <p>Deadline: October 31, 2026, or until the position is filled.</p> <p>The Lebanese American University is an equal opportunity employer operating in Lebanon under a charter from the Regents of the State University of New York.</p></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners. You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution. This is a great role for someone who's detail-oriented, calm under pressure, and genuinely enjoys solving problems for people.</p> <h4>What you'll do</h4> <ul> <li>Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner</li> <li>Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems</li> <li>Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed</li> <li>Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements</li> <li>Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes</li> <li>Identify patterns in recurring issues and flag them to Product and Operations for longer-term fixes</li> <li>Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues</li> <li>Maintain and contribute to internal knowledge base articles and merchant-facing help documentation</li> <li>Meet or exceed team SLAs for response time, resolution time, and customer satisfaction</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus</li> <li>Excellent written and verbal communication skills; able to explain technical concepts in plain language</li> <li>Strong problem-solving instincts and comfort navigating ambiguity</li> <li>Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred</li> <li>Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest</li> <li>Highly organized, with the ability to manage multiple open cases simultaneously</li> <li>A customer-first mindset paired with the judgment to know when to escalate</li> </ul> <h4>Nice to have</h4> <ul> <li>Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems</li> <li>Experience supporting software partners (ISVs) rather than just end consumers</li> <li>Exposure to healthcare, legal, or professional services verticals</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners. You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution. This is a great role for someone who's detail-oriented, calm under pressure, and genuinely enjoys solving problems for people.</p> <h4>What you'll do</h4> <ul> <li>Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner</li> <li>Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems</li> <li>Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed</li> <li>Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements</li> <li>Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes</li> <li>Identify patterns in recurring issues and flag them to Product and Operations for longer-term fixes</li> <li>Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues</li> <li>Maintain and contribute to internal knowledge base articles and merchant-facing help documentation</li> <li>Meet or exceed team SLAs for response time, resolution time, and customer satisfaction</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus</li> <li>Excellent written and verbal communication skills; able to explain technical concepts in plain language</li> <li>Strong problem-solving instincts and comfort navigating ambiguity</li> <li>Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred</li> <li>Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest</li> <li>Highly organized, with the ability to manage multiple open cases simultaneously</li> <li>A customer-first mindset paired with the judgment to know when to escalate</li> </ul> <h4>Nice to have</h4> <ul> <li>Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems</li> <li>Experience supporting software partners (ISVs) rather than just end consumers</li> <li>Exposure to healthcare, legal, or professional services verticals</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners.<br> You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution.<br> This is a great role for someone who's detail-oriented, alm under pressure, and genuinely enjoys solving problems for people.<br> What You'll Do Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.<br>g., Adyen) where needed Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes Identify patterns in recurring issues and flag them to Product and Operations for longerterm fixes Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues Maintain and contribute to internal knowledge base articles and merchant-facing help documentation Meet or exceed team SLAs for response time, resolution time, and customer satisfaction What We're Looking For 1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus Excellent written and verbal communication skills; able to explain technical concepts in plain language Strong problem-solving instincts and comfort navigating ambiguity Experience with CRM/ticketing platforms (e.<br>g., HubSpot, Zendesk, Intercom) preferred Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest Highly organized, with the ability to manage multiple open cases simultaneously A customer-first mindset paired with the judgment to know when to escalate Nice to Have Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems Experience supporting software partners (ISVs) rather than just end consumers Exposure to healthcare, legal, or professional services verticals</span> </div>