وظائف إدارة علاقات العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Senior Consultant - CRM</p><br><br><br>Job Scope <br><p>The Senior Consultant - CRM is responsible for supporting the design, configuration, implementation, and continuous enhancement of Salesforce solutions to meet business requirements. The role collaborates with stakeholders to optimize CRM processes, maintain system performance and data integrity, and support successful solution delivery and user adoption.</p><br><br><br>Main Duties and Responsibilities <br><ul> <li>Administer, maintain, and enhance the Salesforce platform and its integrated applications;</li> <li>Gather and analyze business requirements and translate them into functional Salesforce solutions;</li> <li>Configure and customize Salesforce solutions using standard platform capabilities and approved customizations;</li> <li>Support the implementation of CRM enhancements, including solution configuration, testing, deployment, and post-implementation activities;</li> <li>Collaborate with business users, developers, and third-party vendors to deliver CRM solutions and resolve system issues;</li> <li>Develop and maintain reports, dashboards, workflows, approval processes, and data management activities to support business operations;</li> <li>Recommend system enhancements and best practices to improve platform performance, usability, security, and data quality;</li> <li>Prepare and maintain functional specifications, process documentation, user guides, and technical documentation;</li> <li>Support User Acceptance Testing (UAT), troubleshoot system issues, and coordinate defect resolution;</li> <li>Ensure compliance with Salesforce standards, security practices, and application support procedures;</li> <li>Provide user support, knowledge sharing, and training to promote effective use and adoption of Salesforce.</li> </ul><br><br>Position Requirements <br><br>Education <br><p>Bachelor’s degree in Management Information System or any other related field</p><br><br><br>Experience <br><p>At least 3 to 5 years of relevant experience</p><br><br><br><br> </div>

CRM Specialist will support the commercial teams with the effective use of CRM tools, including Syncwise, Navision, and the Sales App. The CRM Specialist will be responsible for ensuring smooth operation of systems, supporting end-users (including medical representatives, salesmen, and supervisors), handling data management, and providing regular reporting. This role will serve as a key liaison between our internal teams and CRM vendor <br> <br>Requirements: <br>• Minimum of 2 years of experience in CRM support or Sales Operations. <br>• Hands-on experience with CRM systems such as Syncwise and/or Navision is preferred. <br>• Strong communication and coordination skills. <br>• Proficient in Microsoft Office, especially Excel and Outlook. <br>• Ability to work independently and handle multiple priorities

<p>Department: Graduate Council Grade: Above Grade 12 Basic Functions: Responsible esponsible for optimizing graduate student recruitment and admission related processes and modules on Slate by Technolutions. This role combines technical system management with data-driven enrollment strategy, ensuring an efficient applicant experience while maximizing conversion rates across the admissions funnel. 1. Duties Performed: Oversees applicant lifecycle management from inquiry through enrollment (including record management, document processing, and credential verification), identifying gaps bottlenecks, and implement data-driven improvements after securing the needed approvals. Optimizes graduate CRM processes and configurations within the Slate platform in compliance with applicable policies and requirements (including building and maintaining application forms and portals, configuring reader workflows, developing and maintaining queries and reporting dashboards, building marketing communication campaigns and events to support outreach initiatives) in collaboration with the relevant stakeholders. Translates business requirements into system solutions by converting operational needs into functional CRM configurations and enhancements. Contributes to integrations and data flow with the (Banner) Student Information System and other platforms. Ensures data integrity and system accuracy through validation, data cleanup, and continuous monitoring. Analyzes data, metrics, and trends. Helps structure diverse applicant data into meaningful segments and uses these insights to support targeting, outreach, and admissions strategies. Executes and optimizes multi-channel communication campaigns, communications with applicants and staff, messaging and automated workflows by leveraging testing, analytics, and performance assessments. Oversees reporting and analytics efforts by developing dashboards and reports to support data-informed recruitment and admissions decision-making by faculties and planning. Evaluates system performance and recommends enhancements by troubleshooting, enforcing change control, and maintaining configuration best practices. Trains and supports users on CRM tools and best practices while promoting adoption. Performs other related duties as requested. 2. Work Contacts: Regular contacts with staff in the Graduate Council, Faculties/ Schools, AUB Online, Dubai Academic and Executive Hub, the Offices of Admissions and Financial Aid, and the Office of IT. 3. Independence of Operation: Reports to the Director of the Graduate Council. 4. Supervisory Responsibility: None. 5. Physical Effort: Minimal. 6. Work Conditions: Clean and pleasant.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Minimum Requirements:</strong> Bachelor s Degree in Computer Science, Computer Engineering, or related field. Master s Degree is preferred. Five years of relevant work experience such as in student enrolment, preferably in higher education settings. Knowledge of CRM systems, database operations (Banner Student Information System), Microsoft Office applications, Oracle, SQL, HTML/CSS, PowerBi, Python, and Java. Familiarity with Application Programming Interfaces (APIs) or system integrations. Experience with reporting tools and data visualization. Strong interpersonal, data analysis and presentation skills. Ability to deliver quality customer service to diverse stakeholders with high sense of accountability. Ability to communicate effectively both verbally and in writing in English. Prioritizes and multitasks effectively with attention to detail, teamwork, flexibility and positive disposition. Ability to handle sensitive information with discretion and confidentiality. Experience with Slate by Technolutions is a plus. Focus on Process optimization is a plus.</p>

The Client Relations Manager is responsible for managing relationships with our U.S.-based clients and overseeing maintenance work orders from a client-service and operational perspective. The role requires excellent English communication, strong management skills, and the ability to handle multiple priorities in a fast-paced environment. <br> <br>Key Responsibilities <br> <br>* Act as the main point of contact for assigned U.S. clients. <br>* Receive, review, and manage maintenance work orders. <br>* Coordinate with Project Coordinators to ensure jobs are handled properly and on time. <br>* Communicate professionally with clients through phone calls, emails, and online platforms. <br>* Provide clients with accurate and timely updates on ongoing work orders. <br>* Review quotations, pricing, scopes of work, and job requirements before submission. <br>* Follow up on urgent and high-priority service requests. <br>* Monitor work orders from assignment through completion. <br>* Ensure client requirements, deadlines, and service standards are met. <br>* Handle client concerns, escalations, and operational issues professionally. <br>* Follow up with the operations team to ensure documentation, photos, reports, and completion details are properly submitted. <br>* Maintain strong and professional long-term relationships with clients. <br>* Monitor team performance and help resolve operational challenges. <br>* Ensure all assigned accounts and work orders remain properly organized and updated. <br> <br>Requirements <br> <br>* Excellent spoken and written English is a must. <br>* Strong communication and client-management skills. <br>* Strong leadership, organization, and problem-solving abilities. <br>* Ability to multitask and work under pressure. <br>* Good computer and Microsoft Office skills. <br>* Previous experience in facility management, maintenance coordination, customer service, account management, or a related field is highly preferred. <br>* Professional attitude and strong attention to detail. <br> <br>WORK DETAILS <br> <br>???? Location: Kaslik, Lebanon <br>???? Schedule: Monday to Friday <br>⏰ Working Hours: 4:00 PM – 12:00 AM <br>???? Full-Time | On-Site <br> <br>Contact: 79-361783 or apply on the website at Spectra-lb.com

has experience in sales <br>outgoing <br>excellent negotiation skills <br>English is a must <br>organized

Are you organised, analytical, and ready to take on a fast-paced role where every day brings something new? We’re looking for Vendor Relations Specialists for one of our companies in US with excellent English skills and strong problem-solving abilities to join a dynamic and growing team. <br> <br>???? Location: On-site – Jdaideh <br> <br>???? Schedule: Monday to Friday, 4:00 PM – 1:00 AM <br> <br>???? Compensation: Competitive salary with performance-based growth <br> <br>What You’ll Do: <br> <br>Research and source qualified service providers across the U.S. and build long-term partnerships Conduct calls to negotiate rates, coordinate schedules, and confirm technical assessments Analyze data and research repair options to develop accurate technical quotes and work plans Handle procurement, ensuring materials, components, and equipment are correctly ordered and delivered on time Keep internal systems accurately updated with documentation, photos, invoices, and approvals <br> <br>Who You Are: <br> <br>Fluent in English (written and spoken) <br>Strong communicator and skilled negotiator <br>Naturally curious and loves researching new topics <br>Solution-oriented and adaptable under pressure <br>Organized, reliable, and detail-focused <br>Coachable, collaborative, and eager to grow <br> <br>What’s in It for You: <br> <br>???? Positive, people-first work culture <br>???? Gym access & wellness perks <br>???? Healthy snacks and meal plans <br>???? Fun team events and social activities <br>???? Career growth, training & personal development opportunities

greets customers <br>helps in selling the items in the vitrine <br>Bakery Shop Achrafiyeh <br>English OR French language is a must <br>friendly <br>Energetic

Has experience in sales <br>coordination between clients <br>handles accounts <br>excellent verbal skills <br>excellent negotiation skills

NOW HIRING – ISO Management Systems Female Consultant (Remote to Canada) <br> <br> <br> <br>A leading Lebanese Canadian company is seeking experienced Females ISO Management Systems Consultants based in Lebanon. <br> <br> <br> <br>Requirements: <br> <br>Minimum 3 years' experience with ISO 9001, ISO 14001, and/or ISO 45001 <br> <br>Fluent in English and French <br> <br>Strong communication and organizational skills <br> <br>Reliable internet connection <br> <br>New or well-maintained laptop with Microsoft 365 and antivirus <br> <br>Ability to work independently in a professional remote environment <br> <br> <br> <br>Work Schedule: <br> <br>Remote position <br> <br>Availability from 3:00 PM – 11:00 PM (Beirut Time) <br> <br> <br> <br>Compensation: <br> <br>Competitive Annual Compensation based on the number of ISO standards and clients companies managed. <br> <br> <br> <br>To Apply: <br> <br>Send your CV to career.hr.lb@gmail.com <br> <br>WhatsApp your CV to 03-429483

We’re Hiring: Operations Manager – Marine Vessel Management <br> <br>Silk Mile Logistics is looking for an experienced Operations Manager – Marine Vessel Management to join our team. <br> <br>Key focus: <br> <br>Managing and overseeing marine vessel operations <br>Coordinating operational activities and stakeholders <br>Ensuring efficient vessel management and compliance <br> <br>Preferred nationalities: Ukrainian, Polish, Lebanese, or Croatian. <br> <br>We are seeking candidates with solid experience in marine vessel management and maritime operations. <br> <br>Interested candidates are invited to send their CV to: <br>Amani Awar – amani.a@silk-mile.com

<p>The IC will be responsible for the following: 1. Optimal and timely provision of conference services in accordance to the conference standards used by the Department of General Assembly and Conference Management (DGACM); 2. Servicing of ESCWA meetings and events is done to the satisfaction of the organizers and the participants; 3. With the assistance of the meeting services attendant, meeting and events run smoothly, and substantive offices are able to fulfill their mandates in a satisfactory manner.</p><p><strong>Desired Candidate Profile</strong></p><p>A High School diploma or equivalent is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed</p><p>A minimum of one year of experience in conference services, meeting services management or related area is required. Experience working in the United Nations or other multinational or international organization is desirable.</p><p>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English and Arabic is required. Knowledge of French is desirable.</p><p>Note: Fluency equals a rating of fluent in all four areas (speak, read, write, and understand) and Knowledge of equals a rating of confident in two of the four areas</p>

Document Control Engineer Job Description for HireLebanese <br>Recommended HireLebanese General Information <br>Description <br>We are seeking a highly organized and detail-oriented Document Control Engineer to manage, control, and maintain project documentation in accordance with company procedures, client requirements, and applicable quality standards. The selected candidate will be responsible for ensuring that all technical documents, drawings, submittals, correspondences, reports, and project records are properly received, reviewed, coded, distributed, tracked, archived, and retrieved when needed. <br> <br>The role requires strong coordination with engineering, project management, site teams, consultants, subcontractors, and clients to ensure that the latest approved documents are available to the right stakeholders at the right time. The ideal candidate should have excellent attention to detail, strong communication skills, and solid experience with document management systems and engineering documentation workflows. <br> <br>Key Responsibilities <br>The Document Control Engineer will manage the full lifecycle of project documents, including receipt, registration, classification, numbering, revision control, distribution, filing, archiving, and retrieval. The role includes maintaining accurate document registers, transmittal logs, drawing logs, submittal logs, correspondence records, and other project documentation trackers. <br> <br>The candidate will coordinate document submissions and approvals with internal teams, consultants, contractors, and clients, while ensuring that all documents follow approved naming conventions, revision procedures, formatting standards, and project-specific document control requirements. The role also includes monitoring pending submissions, following up on overdue documents, and preparing periodic status reports for project managers and department heads. <br> <br>The selected candidate will ensure that obsolete or superseded documents are properly identified, removed from active circulation, and archived according to company procedures. The position also requires supporting audits, maintaining confidentiality of sensitive project information, assisting with handover documentation, and ensuring that final project records are complete, accurate, and properly organized. <br> <br>Required Qualifications <br>Requirement Details <br>Education Bachelor’s degree or technical diploma in Engineering, Construction Management, Business Administration, Information Management, or a related field. <br>Experience Minimum 2 to 5 years of experience in document control, preferably within construction, engineering, contracting, consultancy, oil and gas, manufacturing, or project-based environments. <br>Technical Knowledge Good understanding of engineering drawings, technical submittals, revision control, document numbering, transmittals, and project documentation workflows. <br>Software Skills Proficiency in Microsoft Office, especially Excel, Word, and Outlook. Experience with EDMS platforms such as Aconex, SharePoint, Procore, Primavera Unifier, or similar systems is an advantage. <br>Languages Good command of English is required. Arabic is required. French is considered a plus. <br>Key Competencies <br>The successful candidate should demonstrate excellent organization, accuracy, confidentiality, and follow-up skills. The role requires the ability to manage large volumes of documents, work under pressure, meet deadlines, and maintain clear communication with multiple stakeholders. Strong problem-solving skills, a proactive attitude, and the ability to work independently as well as within a project team are essential. <br> <br>Preferred Experience <br>Previous experience in construction, engineering consultancy, contracting, infrastructure, MEP, industrial, or oil and gas projects is preferred. Familiarity with ISO-based quality management systems, project handover requirements, and audit preparation will be considered an asset. <br> <br>Suggested Short Version for HireLebanese Description Box <br>We are looking for a Document Control Engineer to manage and maintain project documentation, technical drawings, submittals, transmittals, correspondence, and project records. The candidate will be responsible for document registration, revision control, distribution, filing, archiving, retrieval, and reporting in line with company and project procedures. <br> <br>Responsibilities include maintaining document registers and logs, coordinating submissions and approvals with project teams, consultants, contractors, and clients, ensuring that only latest approved documents are circulated, following up on pending documents, supporting audits, and preparing final handover documentation. <br> <br>Requirements include a degree or technical diploma in Engineering, Construction Management, Business Administration, Information Management, or a related field, with 2 to 5 years of relevant document control experience. Proficiency in MS Office is required, and experience with Aconex, SharePoint, Procor

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.&nbsp;</p><br><p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p><br><p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at&nbsp;IOM workplace culture | International Organization for Migration</p><br><p>Eligibility for this call for Expression of Interest (EOI) is limited to internal and external candidates who are currently part of the Pathways Pool. The selection for this assignment will be carried out through the Pathways Pool process.</p><br><p><strong>Organizational Context and Scope</strong></p><br><p><span>Under the direct supervision of the Head of Office and in close coordination with the Senior Regional Resources Management Officer (SRRMO) in the Regional Office (RO)</span><span>,</span><span> the Department of Financial and Administrative Management&nbsp; (DFM) at Headquarters (HQ) and the GSSC – IOM Global Shared Services Centre (GSSC), the Head of Resources Management will be responsible and accountable for supervising and managing the budgetary, financial, Human Resources and other administrative functions in the Country Office (CO) and / or Sub-Office(s) and providing support in these areas to staff.</span></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are an exciting, Lebanese tech startup preparing for our official launch. We are actively looking for a sharp, driven, and highly presentable sales professional to join our founding team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Exceptional Communicator: You are well-mannered, articulate, and know how to build trust instantly with clients.</li><li>Highly Presentable: You will be the face of our company in the field, so a professional, well-dressed, and polished appearance is an absolute must.</li><li>Experience: Previous experience in sales is highly preferred.</li><li>Culture Fit: You thrive in a young, relaxed, and dynamic work environment, but you are highly disciplined when it comes to hitting your targets.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are a reputable and growing firm based in Beirut seeking a proactive and detail-oriented Business Administration Officer to join our team. The ideal candidate will support daily business operations, ensure administrative efficiency, and contribute to the smooth functioning of the organization.</p><p>Key Responsibilities</p><ul><li>Manage and coordinate daily administrative and operational activities.</li><li>Prepare reports, presentations, correspondence, and business documents.</li><li>Maintain records, databases, and filing systems.</li><li>Coordinate meetings, schedules, and communication between departments.</li><li>Assist in procurement, vendor coordination, and office management activities.</li><li>Support budgeting, invoicing, and basic financial administration tasks.</li><li>Monitor administrative processes and recommend improvements to enhance efficiency.</li><li>Ensure compliance with company policies and procedures.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>2 to 5 years of relevant professional experience in administration, operations, or office management.</li><li>Strong organizational and multitasking skills.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Fluency in Arabic and English; French is a plus.</li></ul><p>What We Offer</p><ul><li>Opportunity to work with a respected and established firm.</li><li>Professional and collaborative work environment.</li><li>Career development and growth opportunities.</li><li>Competitive salary and benefits package based on qualifications and experience.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Summary: </p><p><br></p><p>We are looking for a motivated and proactive individual to join our plumbing and sanitary wholesale company. The successful candidate will begin by working internally to gain a thorough understanding of our products, pricing, inventory, and daily operations. This training period is essential to build the technical knowledge needed to represent the company confidently.</p><p>Once fully trained, the candidate will transition into an external Relationship Manager role. Their primary responsibility will be to develop new business opportunities by visiting plumbing, sanitary, and hardware retailers, introducing our company and product range, building strong relationships with potential customers, and converting them into long-term clients.</p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Learn the company's full range of plumbing and sanitary products, pricing, and business processes.</li><li>Develop in-depth product knowledge to effectively advise customers.</li><li>Visit existing and prospective customers to promote our products and services.</li><li>Identify and acquire new clients and expand the company's customer base.</li><li>Build and maintain strong, long-term relationships with retailers and business partners.</li><li>Present new products, promotions, and pricing to customers.</li><li>Gather market feedback and report customer needs and competitor activities to management.</li><li>Achieve agreed sales and business development targets.</li></ul><p><br></p><p><b>Ideal Candidate:</b></p><ul><li>Self confident.</li><li>Comfortable with frequent field visits and customer meetings.</li><li>Strong communication and interpersonal skills.</li><li>Self-motivated, organized, and goal-oriented.</li><li>Willing to learn technical product information.</li><li>Previous experience in sales, business development, or the plumbing/building materials industry is an advantage but not essential.</li></ul><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Ideal Candidate:</b></p><ul><li>Self confident to bring in new clients.</li><li>Comfortable with frequent field visits and customer meetings.</li><li>Strong communication and interpersonal skills.</li><li>Self-motivated, organized, and goal-oriented.</li><li>Willing to learn technical product information.</li><li>Previous experience in sales, business development, or the plumbing/building materials industry is an advantage but not essential.</li></ul><p><br></p></div>

LebanonCert is looking for experienced ISO Trainers and Consultants to collaborate with us on upcoming implementation projects. <br> <br>We are seeking qualified professionals capable of training, guiding, and supporting organizations through the practical implementation of the following management systems: <br> <br>ISO 9001:2015 – Quality Management System (QMS) <br>ISO 14001:2015 – Environmental Management System (EMS) <br>ISO 45001:2018 – Occupational Health & Safety Management System (OHSMS) <br>ISO 22000:2018 – Food Safety Management System (FSMS) <br> <br>Candidates should have proven knowledge and practical experience in implementing one or more of the above ISO standards. Lead Auditor / Internal Auditor qualifications and previous consulting or implementation experience are considered an advantage

*‼ PRIMETALENT IS HIRING ‼* <br> *Salary around $1,000* <br> <br>We are hiring a *Female HR & Administrative Assistant* for our reputable company in *Jounieh.* <br> <br>*Key Responsibilities:* <br>• Maintain employee records, HR documents & files <br>• Support daily HR operations & ensure compliance <br>• Provide administrative support and office tasks <br>• Schedule appointments & manage calendars <br>• Handle incoming calls, emails professionally <br>• Prepare reports & documents as needed <br> <br>*Key Qualifications:* <br>• Degree in Business Administration or Human Resources <br>• *1+ years of Experience* as an HR / Admin Assistant <br>• Organized, discreet, reliable <br>• *Fluency in English* <br> <br>*We are offering:* <br>• Working Days Mon to Fri from 8:00 AM till 5:00 PM <br>• Medical Insurance & NSSF <br>• Salary around *$1,000* <br> <br>Interested candidates can send their CVs via WhatsApp on *81795407* or email us at info@primetalentlb.com mentioning *Female HR & Administrative Assistant* in the subject line

We are looking for a detail-oriented Product File Management Assistant to maintain accurate product data and ensure timely updates to our POS system. This role requires excellent organizational skills, accuracy, and the ability to manage multiple tasks in a fast-paced retail environment. <br> <br> Key Responsibilities <br> <br>- Create and maintain product records in the POS system. <br>- Update product information, including prices, barcodes, descriptions, pack sizes, and vendor details. <br>- Ensure product data is accurate, complete, and up to date. <br>- Manage and resolve store requests related to product file updates. <br>- Implement promotions, pricing changes, and flyer updates in the system. <br>- Audit product file changes to maintain data integrity and compliance. <br> <br>Qualifications <br> <br>- Bachelor's degree in business administration or a related field. <br>- 1–2 years of experience in retail operations, product data management, or a similar role. <br> <br> Skills & Competencies <br> <br>- Strong attention to detail and accuracy. <br>- Good organizational and time management skills. <br>- Ability to manage multiple tasks and meet deadlines. <br>- Ability to work in a fast-paced environment. <br>- Basic Microsoft Excel and computer skills. <br>- Reliable, responsible, and eager to learn. <br> <br>How to Apply <br> <br>Interested candidates are invited to send their CV with the subject line "Product File Management Assistant" to Recruitment@gmrlgroup.com

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>Introduction</strong> </p> <p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. </p> <p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p> <p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration </p> <p>Eligibility for this call for Expression of Interest (EOI) is limited to internal and external candidates who are currently part of the Pathways Pool. The selection for this assignment will be carried out through the Pathways Pool process.</p> <p> <strong>Organizational Context and Scope</strong> </p> <p>Under the direct supervision of the Head of Office and in close coordination with the Senior Regional Resources Management Officer (SRRMO) in the Regional Office (RO), the Department of Financial and Administrative Management (DFM) at Headquarters (HQ) and the GSSC IOM Global Shared Services Centre (GSSC), the Head of Resources Management will be responsible and accountable for supervising and managing the budgetary, financial, Human Resources and other administrative functions in the Country Office (CO) and / or Sub-Office(s) and providing support in these areas to staff.</p> </div> <div> <p> <strong>Required Qualifications and Experience</strong> </p> <p> <strong>Education</strong> </p> <ul> <li> <p> <span>Master s degree in Finance, Accounting, Business Administration, Management or a related field from an accredited academic institution with five years of relevant professional experience; or,</span> </p> </li> <li> <p> <span>University degree in the above fields with seven years of relevant professional experience.</span> </p> </li> <li> <p> <span>Professional certification as Chartered Accountant (CA) or Certified Public Accountant (CPA), Chartered Institute of Management Accountants (CIMA), or Association of Chartered Certified Accountants (ACCA) is an advantage.</span> </p> <p> </p> </li> </ul> <p>Accredited Universities are those listed in the UNESCO World Higher Education Database. </p> <p> <strong>Experience</strong> </p> <ul> <li> <p>Experience in Financial and Human Resources Management at the international level;</p> </li> <li> <p>Field experience, including coordination and cooperation with international institutions and coordination bodies;</p> </li> <li> <p>Experience in supervising the development and implementation of administrative control procedures, coordinating external auditing exercises; and, </p> </li> <li> <p>Experience using corporate IT systems and software.</p> <p> </p> </li> </ul> <p> <strong>Skills</strong> </p> <ul> <li> <p>Knowledge of IOM/UN finance, Supply Chain and HR procedures and rules;</p> </li> <li> <p>Advanced knowledge of Microsoft Office, especially Excel;</p> </li> <li> <p>Knowledge of International Public Sector Accounting Standards (IPSAS); and,</p> </li> <li> <p>Knowledge of Oracle is highly desirable.</p> <p> </p> </li> </ul> <p> <strong>Languages</strong> </p> <p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).</p> <p>At least a working knowledge of another language (including one of the six official UN languages, and/or a language that may be widely spoken in the country context) is desirable.</p> <p>For this position, fluency in English is required (oral and written).</p> <p>Working knowledge of Arabic, and of another official UN language (Chinese, French, Russian and Spanish) is an advantage.</p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p> <strong>Required Competencies</strong> </p> <p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p> <p> <strong>Values </strong>- all IOM staff members must abide by and demonstrate these five values:</p> <ul> <li> <strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li> <li> <strong>Integrity and transparency</strong>: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li> <li> <strong>Professionalism</strong>: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li> <li> <strong>Courage</strong>: Demonstrates willingness to take a stand on issues of importance.</li> <li> <strong>Empathy</strong>: Shows compassion for others, makes people feel safe, respected and fairly treated.</li> </ul> <p> <strong>Core Competencies</strong> behavioural indicators Level 2</p> <ul> <li> <strong>Teamwork</strong>: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li></ul></div><ol><li> </li> </ol></div></section>