وظائف نظم و معلومات - زحلة لبنان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a skilled and motivated IT Support / Network Administrator to join our team at ProPack. This full-time, on-site role is based in Lebanon.</p><p>The ideal candidate will be responsible for managing the company s IT infrastructure, ensuring smooth day-to-day operations, providing technical support to employees, and maintaining secure and efficient systems and networks.</p><ul><li>Provide first and second-level IT support for hardware, software, and network issues.</li><li>Install, configure, and troubleshoot desktop PCs, laptops, printers, and peripherals.</li><li>Manage and maintain Windows Servers and various on-premises applications.</li><li>Set up accounts, workstations, and system access for new employees.</li><li>Monitor performance and maintain IT systems according to business requirements.</li><li>Configure, maintain, and troubleshoot VLANs, switches, routers, and firewalls.</li><li>Manage backups and implement disaster recovery solutions.</li><li>Ensure cybersecurity best practices through access controls, antivirus, firewalls, and secure configurations.</li><li>Upgrade systems with new releases, patches, and models.</li><li>Support and maintain email services, Microsoft 365, and Active Directory.</li><li>Document IT infrastructure: technical guides, and manuals for procedures.</li><li>Develop expertise and train staff on new technologies and IT policies.</li><li>Collaborate with vendors and service providers to resolve escalated issues.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related technical field.</li><li>1-3 years of proven experience in IT support and network/system administration.</li><li>Proven experience in IT support and network/system administration.</li><li>Strong knowledge of networking (LAN, WAN, TCP/IP, DNS, DHCP, VLANs).</li><li>Hands-on experience with routers, switches, firewalls, and Windows/Linux servers.</li><li>Knowledge of containerization and cloud technologies is a plus.</li><li>Proven knowledge in cybersecurity and best practices for system/network hardening.</li><li>Excellent problem-solving skills, attention to detail, and proactive mindset.</li><li>Outstanding communication skills, with the ability to clearly document and explain technical details.</li><li>Industry certifications (CCNA, CompTIA NetworK+, MCSA, etc.) are considered an advantage.</li><li>HikVision knowledge is a plus.</li><li>Coding skills in Laravel + Vue are a plus.</li></ul><p></p></section>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p>سيكون المحاسب الأول مسؤولاً عن الإشراف على جميع العمليات المحاسبية والمالية للمنظمة، وضمان دقة وسلامة السجلات المالية، والامتثال للوائح المعمول بها، والإدارة الفعالة للموارد المالية. سيشرف على فريق المحاسبة، ويراقب عمليات التقارير المالية، ويدير أنشطة الميزانية والتدفق النقدي، ويدعم الإدارة في اتخاذ القرارات المالية الاستراتيجية. سيلعب المحاسب الأول دوراً رئيسياً في الحفاظ على ضوابط داخلية قوية، وتحسين الأداء المالي، وضمان الامتثال لقوانين الضرائب المحلية والمعايير المحاسبية.</p><p>المسؤوليات الأساسية:</p><ul><li>الإشراف وإدارة عمليات قسم المحاسبة اليومية.</li><li>ضمان الإعداد الدقيق وفي الوقت المناسب للبيانات المالية الشهرية والربعية والسنوية.</li><li>مراقبة والحفاظ على دفتر الأستاذ العام، وحسابات الدائنين، وحسابات العملاء، والرواتب، والسجلات الأصول الثابتة.</li><li>إعداد ومراجعة التقارير المالية، والميزانيات، والتوقعات، وتوقعات التدفق النقدي.</li><li>الالتزام بمعايير المحاسبة اللبنانية، والأنظمة الضريبية، والمتطلبات القانونية.</li><li>تنسيق وإدارة التدقيقات الخارجية، والتدقيقات الضريبية، والزيارات التنظيمية.</li><li>تطوير وتنفيذ ومراقبة الضوابط المالية الداخلية وإجراءات المحاسبة.</li><li>مصالحة الحسابات المصرفية، وحسابات الموردين، وحسابات العملاء، والمعاملات بين الشركات.</li><li>الإشراف على إعداد وتقديم الإقرارات الضريبية، وعوائد ضريبة القيمة المضافة، وضريبة الرواتب، وغيرها من الملفات التنظيمية.</li><li>مراقبة أنشطة إدارة النقد وتحسين استخدام رأس المال العامل.</li><li>تحليل الأداء المالي وتقديم توصيات للإدارة بشأن تحسين التكاليف والكفاءة التشغيلية.</li><li>دعم عمليات Budgets والتخطيط المالي عبر الأقسام.</li><li>ضمان التوثيق الصحيح وصيانة سجلات المحاسبة والمستندات الداعمة.</li><li>التنسيق مع البنوك والمدققين والجهات الحكومية وشركات التأمين وأصحاب المصلحة الخارجيين حسب الحاجة.</li><li>مساعدة الإدارة في التخطيط المالي الاستراتيجي واتخاذ القرار.</li><li>تدريب وتوجيه والإشراف على موظفي المحاسبة لضمان أداء عالٍ وتطوير مهني مستمر.</li><li>الحفاظ على سرية المعلومات المالية والالتزام بأعلى المعايير الأخلاقية والمهنية.</li><li>مواكبة اللوائح المحاسبية، وقوانين الضرائب، ومعايير إعداد التقارير المالية، وأفضل الممارسات الصناعية.</li><li>دعم مبادرات التحسين المستمر الرامية إلى تعزيز العمليات المالية ودقة التقارير.</li></ul></div></section><section><p class="heading">المرشح المثالي</p><p class="paragraph"></p><p>سيُفضل المرشحون الذين لديهم خبرة سابقة في المستشفيات أو بيئات الرعاية الصحية، مع إظهار الإلمام بممارسات المحاسبة في الرعاية الصحية، ومطابقة مطالبات التأمين، وعمليات فواتير الرعاية الصحية، والتقارير المالية الصحيّة.</p><p>المؤهلات:</p><ul><li>التعليم: درجة البكالوريوس في المحاسبة، المالية، أو مجال ذي صلة. يفضل درجة الماجستير</li><li>الخبرة:<ul><li>خبرة لا تقل عن 5 سنوات في دور مماثل.</li><li>يفضل خبرة سابقة في مستشفى، مؤسسة رعاية صحية، أو مركز طبي.</li></ul></li><li>المعرفة:<ul><li>معرفة قوية بالتقارير المالية، والميزانية، والضرائب، والضوابط الداخلية.</li><li>إتقان برامج المحاسبة وأنظمة ERP.</li><li>شهادة مهنية مثل CPA، ACCA، CMA، أو ما يعادلها مطلوبة.</li></ul></li><li>المهارات:<ul><li>مهارات تحليلية وتنظيمية وحل مشكلات ممتازة.</li><li>قدرات قيادية وإدارة فريق قوية.</li><li>إتقان متقدم لـ Microsoft Excel وأدوات التقارير المالية.</li><li>مهارات تواصل وبناء علاقات ممتازة.</li><li>القدرة على العمل تحت الضغط والالتزام بمواعيد نهائية صارمة.</li><li>النزاهة العالية والاحترافية والسرية والاهتمام بالتفاصيل.</li></ul></li><li>اللغات: الطلاقة في الإنجليزية كتابةً وتحدثاً مطلوبة. المعرفة بالفرنسية أو لغات أخرى تعتبر ميزة.</li></ul><p></p></section>

<p>نبحث عن توظيف فني صيانة معدات تعبئة UHT أول لدعم التشغيل المستمر الآمن والفعال لخطوط تعبئة UHT لدينا. هذا الدور حاسم في تقليل فترات التوقف غير المخطط لها وضمان استمرارية الإنتاج ضمن قسم الصيانة لدينا.</p><p>المسؤوليات الرئيسية</p><ul><li>إجراء صيانة وقائية وتصحيحية على ماكينات تعبئة UHT والحليب</li><li>تشخيص أعطال ميكانيكية وكهرائية وأنظمة تحكم</li><li>ضمان التشغيل الصحيح لنظم CIP / SIP والمبادلات الحرارية والمضخات والصمامات الصحية</li><li>دعم فرق الإنتاج لضمان أداء سلس لخطوط الإنتاج</li><li>الالتزام بمعايير سلامة الغذاء والجودة والنظافة (HACCP، GMP)</li><li>العمل بنظام الورديات والاستجابة الفعالة للأعطال العاجلة</li></ul><p>لماذا تنضم إلى Liban Lait؟</p><ul><li>كونك جزءًا من شركة ألبان سريعة الاستهلاك رائدة</li><li>العمل بتقنيات إنتاج وتعبئة متقدمة</li><li>المساهمة مباشرة في التميز التشغيلي وموثوقية الإنتاج</li></ul><p><strong>الملف المرغوب للمرشح</strong></p><p>المتطلبات الأساسية</p><ul><li>دبلوم أو درجة البكالوريوس في الهندسة الميكانيكية أو الكهربائية أو الميكاترونيك أو الصيانة الصناعية</li><li>خبرة Hands-on لا تقل عن 5 سنوات في صيانة ماكينات تعبئة UHT والحليب (تُفضل خبرة مع Tetra Pak أو ما يعادلها)</li><li>معرفة قوية بأنظمة PLC (ويفضل سيمنز) والقدرة على قراءة مخططات الكهرباء والتحكم</li><li>فهم متين لمعدات تجهيز الألبان والتصميم الصحي</li><li>القدرة على العمل تحت الضغط في بيئة تصنيع سريعة الوتيرة</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an Appointment Setter, you will be responsible for following up with prospective students who have become unresponsive, missed scheduled appointments, or failed to complete required steps in the application process. You will play an important support role by ensuring that every student enquiry is followed up professionally and that no potential applicant is left unattended.</p><p>Key Responsibilities</p><ul><li>Follow up with unresponsive or no-show prospective students.</li><li>Contact prospective students via WhatsApp, email, and phone using approved communication templates.</li><li>Record all follow-up activities and student status updates in the CRM and tracking systems.</li><li>Monitor assigned enquiries and ensure all follow-up tasks are completed on time.</li><li>Support the Admissions Department by booking appointments when required.</li><li>Notify relevant team members when a prospective student re-engages or completes a required action.</li><li>Maintain professional, respectful, and supportive communication at all times.</li><li>Attend or review daily team meetings and update tracking sheets accordingly.</li><li>Maintain accurate and up-to-date records.</li><li>Coordinate closely with Admissions and Student Support teams.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Excellent written and spoken English.</li><li>Strong attention to detail and organisational skills.</li><li>Ability to work independently and manage multiple follow-up tasks.</li><li>Comfortable using Google Sheets, WhatsApp Business, and CRM systems.</li><li>Reliable, punctual, and able to meet daily targets.</li><li>Previous experience in customer service, appointment setting, student support, lead follow-up, or administration.</li><li>Familiarity with CRM systems, application processes, or student support workflows.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a skilled and motivated IT Support to join our team at ProPack. This full-time, on-site role is based in Lebanon.</p><p>The ideal candidate will be responsible for monitoring and maintaining the company computer systems, installing and configuring hardware and software and solving technical problems.</p><p><strong>Working Conditions</strong></p><p>Schedule: Monday to Friday : 9 hours per day including half hour break, Saturday from 8 am to 1 pm</p><p>Flexible to work during public holidays and weekends.</p><p><strong>Qualifications</strong></p><p>Education:</p><p>Bachelor degree in Computer Science, Engineering or another relevant field</p><p>Experience:</p><p>ERP system experience</p><p>Microsoft 365 experience</p><p>1-2 years in similar position</p><p><strong>Skills</strong></p><p>A technical, logical thought process</p><p>Problem-solving skills</p><p>An ability to stick to strict deadlines</p><p>An ability to prioritize and delegate</p><p>A keen eye for detail</p><p>ERP System experience</p><p>Microsoft 365 experience</p><p>Teamwork</p><p>Knowledge of ISO 22000</p><p><strong>Responsibilities and Obligations</strong></p><p>Installing and configuring computer hardware, software, systems, networks, printers and scanners</p><p>Monitoring and maintaining computer systems and networks</p><p>Responding in a timely manner to service issues and requests</p><p>Providing technical support across the company (this may be in person or over the phone)</p><p>Setting up accounts for new users</p><p>Repairing and replacing equipment as necessary</p><p>Testing new technology</p><p>Possibly training more junior staff members</p><p>Help IT manager in certain tasks</p><p>Respond in a friendly way to all department who are in need of IT services</p><p>Respect Confidentiality of info in each device and department</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><p>Education:</p><p>Bachelor degree in Computer Science, Engineering or another relevant field</p><p>Experience:</p><p>ERP system experience</p><p>Microsoft 365 experience</p><p>1-2 years in similar position</p><p><strong>Skills</strong></p><p>A technical, logical thought process</p><p>Problem-solving skills</p><p>An ability to stick to strict deadlines</p><p>An ability to prioritize and delegate</p><p>A keen eye for detail</p><p>ERP System experience</p><p>Microsoft 365 experience</p><p>Teamwork</p><p>Knowledge of ISO 22000</p><p></p></section>

<p>نحن نسعى لتوظيف اختصاصي قبول لدعم الطلاب المتوقعين طوال عملية التقديم والتسجيل الجامعي.</p><p>سيتواصل المرشح الناجح بانتظام مع الطلاب والجامعات والسفارات والمؤسسات الشريكة والدوائر الداخلية لضمان اكتمال الطلبات والمستندات بدقة وفي المواعيد المطلوبة.</p><p><strong>المسؤوليات الأساسية:</strong></p><ul><li>إرشاد الطلاب خلال عملية القبول والتقديم الجامعي.</li><li>شرح متطلبات القبول والمستندات المطلوبة وخطوات التقديم.</li><li>جمع المستندات ومراجعتها وتنظيمها والمتابعة بشأنها.</li><li>متابعة تقدم الطلب والتأكد من الالتزام بالمواعيد النهائية.</li><li>التواصل المهني مع الطلاب عبر البريد الإلكتروني والواتس آب والهاتف.</li><li>التنسيق مع الجامعات والسفارات والمؤسسات الشريكة والدوائر الداخلية.</li><li>دعم الطلاب في التحضير للمقابلة، وتوثيق الفيزا وإجراءات التسجيل عند الحاجة.</li><li>الحفاظ على سجلات الطلاب دقيقة ومحدَّثة باستخدام أنظمة إدارة علاقات العملاء والأنظمة الداخلية.</li><li>متابعة المستندات المفقودة والإجراءات العالقة.</li><li>إحالة الحالات المعقدة أو التي تتطلب تصعيداً إلى المشرف المختص.</li><li>المساعدة في الأعمال الإدارية المتعلقة بطلبات الطلاب.</li></ul><p><br></p><p><strong>الملف المرغوب فيه لدى المرشح</strong></p><p><strong>المتطلبات:</strong></p><ul><li>درجة البكالوريوس في إدارة الأعمال، التربية، الاتصال، الإدارة أو مجال ذي صلة.</li><li>من سنة إلى سنتين من الخبرة ذات الصلة.</li><li>إتقان اللغة الإنجليزية والعربية كتابةً وتحدثاً.</li><li>مهارات تواصل وتنظيم وإدارة الوقت قوية.</li><li>اهتمام دقيق بالتفاصيل والقدرة على الالتزام بالمواعيد.</li><li>الراحة في استخدام الهاتف والبريد الإلكتروني والواتس آب وأنظمة CRM وأدوات التعاون الرقمي.</li><li>مهنية ومبادرة وتركز على الحلول ومراكز الطلاب.</li><li>الخبرة في التعليم أو خدمات الطلاب ميزة.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>JOB SUMMARY:</strong> The Warehouse Manager is responsible for the overall planning, coordination, and control of warehouse operations across one or multiple distribution centers. The role ensures efficient receipt, storage, handling, picking, packing, and dispatch of FMCG products in line with company standards, customer requirements, and regulatory compliance. The role safeguards inventory accuracy, optimizes warehouse space utilization, ensures product integrity (including temperature-sensitive goods), and drives operational efficiency, cost control, and service excellence across the supply chain.</p><p><strong>MAJOR ACCOUNTABILITIES:</strong></p><p>1. Warehouse Operations Management</p><p>Oversee day-to-day warehouse operations including receiving, inspection, storage, picking, packing, and dispatch of goods. Ensure smooth inbound and outbound flow of products in coordination with Procurement, Sales, and Logistics teams. Supervise loading and unloading activities to ensure accuracy and prevent product damage. Ensure timely order fulfillment in line with delivery schedules and customer requirements. Implement warehouse operating procedures and ensure strict adherence by all staff.</p><p>2. Inventory Management &amp; Control</p><p>Maintain accurate inventory records in ERP/WMS systems. Ensure proper stock rotation (FIFO/FEFO) especially for perishable and FMCG goods. Conduct regular cycle counts and full physical inventory counts. Investigate and resolve stock discrepancies, variances, and damages. Monitor stock levels to prevent shortages, overstocking, and expiry risks. Ensure accurate labeling, batch tracking, and barcode compliance where applicable.</p><p>3. Cold Chain &amp; Product Integrity Management</p><p>Ensure proper handling and storage of temperature-sensitive products (cheese, dairy, chilled goods if applicable). Monitor warehouse temperature and humidity conditions. Ensure compliance with food safety and hygiene standards. Minimize product spoilage, damage, and expiry through proper storage practices. Enforce cleanliness and sanitation standards across all warehouse areas.</p><p>4. Team Leadership &amp; Workforce Management</p><p>Lead, train, and supervise warehouse teams to ensure productivity and discipline. Assign daily tasks and monitor performance of warehouse staff. Conduct performance evaluations and recommend training needs. Promote a culture of accountability, safety, and teamwork. Manage shift planning, attendance, and workforce allocation based on operational needs.</p><p>5. Logistics Coordination &amp; Distribution Support</p><p>Coordinate with the transport and sales teams to ensure timely dispatch and delivery. Optimize loading plans to maximize vehicle utilization and reduce logistics costs. Ensure proper documentation for all outbound shipments. Resolve delivery issues, shortages, and discrepancies in coordination with stakeholders. Support route planning and order prioritization when required.</p><p>6. Health, Safety &amp; Compliance</p><p>Ensure compliance with health, safety, and environmental regulations. Enforce proper use of PPE and safe warehouse practices. Maintain clear emergency procedures and safety signage. Conduct regular safety audits and risk assessments. Ensure compliance with food safety and HACCP principles (where applicable).</p><p>7. Warehouse Systems &amp; Technology</p><p>Oversee use of ERP/WMS systems for stock control and reporting. Ensure accurate and timely data entry for inventory movements. Drive digitalization and automation of warehouse processes. Generate warehouse performance reports and KPIs for management review. Ensure system integrity between warehouse, sales, and finance data.</p><p>8. Cost Control &amp; Operational Efficiency</p><p>Monitor warehouse operating costs and identify cost-saving opportunities. Optimize space utilization and warehouse layout design. Reduce handling time, labor inefficiencies, and operational waste. Implement continuous improvement initiatives . Control inventory losses, damages, and shrinkage.</p><p>9. Supplier &amp; Internal Coordination</p><p>Coordinate with procurement and suppliers for inbound deliveries. Liaise with sales and customer service teams for urgent orders and priorities. Work closely with finance for stock valuation and audit requirements. Support internal and external audits (inventory, compliance, financial).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>NA</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Medlink Students is a leading education consultancy that helps students gain admission to top medical and dental universities across Europe. As a Student Support Coordinator, you will guide students throughout their journey after enrollment, ensuring they receive professional support with documentation, university communication, interview preparation, visa processes, and arrival arrangements. You will play a key role in delivering an exceptional student experience while ensuring every case is handled accurately, efficiently, and professionally.</p><p>The Student Support Coordinator is a vital part of Medlink Students operations. You serve as the main point of contact for students, helping them navigate important milestones on their path to studying abroad. Your work directly contributes to student satisfaction, successful university placements, and the overall success of the organisation.</p><p>Responsibilities</p><ul><li>Support students throughout their educational journey, including documentation, university applications, interview preparation, visa requirements, and arrival support.</li><li>Monitor, track, and follow up on university applications, exemptions, admissions decisions, and related administrative processes.</li><li>Communicate with universities, embassies, ministries, and partner institutions to confirm requirements and resolve student-related issues.</li><li>Manage high-volume daily communication (approximately 20 60 WhatsApp messages and 20 150 emails per day) with professionalism, empathy, and accuracy.</li><li>Maintain structured, complete, and accurate student records using Google Drive, Oscar, CRM systems, and other internal platforms.</li><li>Coordinate with internal departments, including Sales, Legal, Marketing, and Student Services, to ensure smooth progress of student cases.</li><li>Assist students with problem-solving and provide timely updates throughout the admissions and relocation process.</li><li>Support webinars, student feedback initiatives, case studies, and continuous improvement projects.</li><li>Contribute to process development and assist with onboarding or training new team members when required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1+ year of experience in student support, admissions, administration, customer service, or a related role.</li><li>Fluency in English (spoken and written).</li><li>Strong organisational skills and exceptional attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to manage multiple priorities and deadlines simultaneously.</li><li>Confidence using digital tools such as Google Drive, CRM systems, Trello, and 3CX.</li><li>A proactive, solution-oriented mindset with strong problem-solving abilities.</li><li>Ability to work effectively both independently and as part of a team.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The HR Manager is responsible for overseeing and managing all human resources functions within the organization, ensuring alignment between management objectives and employee performance. The role focuses on building a strong organizational culture, supporting business needs, and ensuring effective HR systems and processes. The position is based in Tanail, Beqaa, with required commuting to the Baabda office and Faqra once according to needs.</p><p>Key Responsibilities</p><ul><li>Monitor the regular implementation of HR protocols and procedures set by management across the organization</li><li>Oversee and manage a performance appraisal system that drives high performance</li><li>Nurture a positive, structured, and professional working environment</li><li>Assess training needs and implement training programs accordingly, while monitoring effectiveness</li><li>Coordinate pay plans and benefits programs with management and finance</li><li>Monitor motivational strategies and engagement practices across the organization</li><li>Support current and future business needs through the development, engagement, motivation, and retention of human capital</li><li>Bridge management and employee relations by addressing demands, grievances, and workplace issues</li><li>Manage the full recruitment and selection process</li><li>Report to management and provide decision support through HR metrics and analytics</li><li>Ensure proper HR data tracking and reporting using advanced tools such as AI.</li></ul><p>Technical Skills</p><ul><li>Strong knowledge of Microsoft Excel including Pivot Tables, Power Query, advanced formulas, and HR reporting dashboards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Degree in Human Resources, Business Administration, or Management</li><li>2 to 5 years of professional HR experience (administrative or HR-related positions acceptable)</li><li>Demonstrable experience with HR metrics and data-driven decision making</li><li>Strong understanding of HR processes and organizational structure</li><li>People-oriented and results-driven personality</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Medlink Students</p><p>Medlink Students helps aspiring medical and dental students gain admission to leading universities across Europe. We are looking for a Student Support Supervisor to guide students through the admissions process while helping drive excellence within our growing support team.</p><p>Why Join Us?</p><ul><li>Clear progression into Senior, Operations Management, and Leadership roles.</li><li>Opportunity to help shape and improve student support processes.</li><li>International working environment with university partners across Europe.</li><li>Ongoing professional development and leadership opportunities.</li><li>Make a meaningful impact on students' futures.</li><li>Join a growing company where high performance is recognised and rewarded.</li></ul><p>The Role</p><p>You will oversee student applications from enrolment to university admission, ensuring an exceptional student experience throughout the process. You'll act as a key point of contact for students, universities, and internal teams while supporting operational improvements and mentoring colleagues when needed.</p><p>Key Responsibilities</p><ul><li>Guide students through admissions, documentation, interviews, visas, and relocation.</li><li>Monitor application progress and ensure deadlines are met.</li><li>Communicate with universities, embassies, and partner institutions.</li><li>Manage student enquiries professionally across email, WhatsApp, and phone.</li><li>Maintain accurate records across CRM and internal systems.</li><li>Support complex or escalated student cases.</li><li>Assist with training, onboarding, and sharing best practices.</li><li>Contribute to process improvements and team success.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements</p><ul><li>2+ years' experience in student support, admissions, customer service, or a similar role.</li><li>Excellent English communication skills.</li><li>Strong organisational skills and attention to detail.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Experience using CRM systems and digital collaboration tools.</li><li>Proactive, solution-focused, and student-centred approach.</li><li>Leadership or mentoring experience is an advantage.</li></ul><p></p></section>