CRM specialist Jobs
104 Jobs Found
Confidential
Lebanon
Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced logistics environment? Join our team in a leading Freight Forwarder dedicated to providing top-tier solutions to our clients.
<br>
<br>Key Responsibilities:
<br>Handle customer inquiries efficiently and professionally.
<br>
<br>Coordinate shipments and provide real-time updates to clients.
<br>
<br>Communicate with international agents, shipping lines, and transport providers.
<br>
<br>Resolve customer complaints and ensure high levels of customer satisfaction.
<br>
<br>Maintain accurate shipment records and documentation.
<br>
<br>Requirements:
<br>Previous experience in freight forwarding, shipping, or logistics customer service is a plus.
<br>
<br>Strong communication and problem-solving skills.
<br>
<br>Ability to multitask and work under pressure.
<br>
<br>Proficiency in Microsoft Office and shipment tracking systems.
<br>
<br>Customer-focused with a proactive attitude
Confidential
Lebanon
Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced logistics environment? Join our team in a leading Freight Forwarder dedicated to providing top-tier solutions to our clients.
<br>
<br>Key Responsibilities:
<br>Handle customer inquiries efficiently and professionally.
<br>
<br>Coordinate shipments and provide real-time updates to clients.
<br>
<br>Communicate with international agents, shipping lines, and transport providers.
<br>
<br>Resolve customer complaints and ensure high levels of customer satisfaction.
<br>
<br>Maintain accurate shipment records and documentation.
<br>
<br>Requirements:
<br>Previous experience in freight forwarding, shipping, or logistics customer service is a plus.
<br>
<br>Strong communication and problem-solving skills.
<br>
<br>Ability to multitask and work under pressure.
<br>
<br>Proficiency in Microsoft Office and shipment tracking systems.
<br>
<br>Customer-focused with a proactive attitude
Sleep Comfort
Lebanon
Location: Lebanon
<br>
<br>We are looking for a professional and detail-oriented Customer Service Representative to join our team.
<br>
<br>Requirements:
<br>
<br>Minimum 3–4 years of experience in Customer Service.
<br>Bachelor's degree in Interior Design, Interior Architecture, Architecture, or a related field is highly preferred.
<br>Candidates with significant experience in the furniture, interior design, or fit-out industry will also be considered.
<br>Excellent communication and problem-solving skills.
<br>Strong attention to detail and ability to manage multiple customer requests.
<br>Ability to work under pressure and coordinate with different departments.
<br>
<br>Key Responsibilities:
<br>
<br>Handle customer inquiries and provide professional after-sales support.
<br>Coordinate with the sales, production, and installation teams to ensure customer satisfaction.
<br>Review customer requests and understand technical drawings, furniture specifications, and interior design details.
<br>Follow up on orders, deliveries, installations, and customer complaints.
<br>Ensure all customer issues are resolved accurately and in a timely manner.
<br>
<br>Why this role?
<br>This position requires someone who can understand the technical aspects of furniture and interior design. An Interior Designer, Architect, or someone with relevant industry experience will be better equipped to communicate with customers, interpret drawings and specifications, and provide accurate solutions.
<br>
<br>If you meet the above qualifications and are passionate about delivering exceptional customer service, we would love to hear from you
hintrag
Lebanon
we are hiring junior accountant for our company at Zouk mosbeh :
<br>•Monitor and verify client invoice balances and reconcile invoice reference numbers with sales records to ensure accurate financial reporting and recordkeeping.
<br>•Prepare and process credit notes related to approved price reductions (e.g., 50% price cuts) and ensure accurate adjustment of customer invoices and accounting records.
<br>•Handle sell-out arrangements and related accounting transactions in accordance with approved agreements.
<br>•Monitor and analyze customer aging reports to track outstanding receivables, identify overdue accounts, and support timely collection activities.
<br>•Prepare, review, and reconcile client trial balances to ensure the accuracy and completeness of accounting records.
<br>•Reconcile internal financial records with client statements to ensure accuracy, consistency, and timely resolution of outstanding differences.
<br>•Review and reconcile fixed rebates and marketing discounts to ensure accurate accounting treatment and compliance with contractual terms.
<br>•Generate BI reports and provide insights to support financial analysis, account reconciliation, and management decision-making.
<br>•Prepare Excel spreadsheets to track free products provided to customers in the Bekaa and South regions and maintain updated price lists for accurate reporting and analysis.
<br>•Coordinate and manage sales representatives' routing schedules to ensure efficient customer coverage and optimize field sales activities.
<br>•Manage the routing of invoices for selected sales representatives to ensure proper distribution, follow-up, and timely processing.
<br>•Prepare and process credit notes for product returns, issued either as credit notes or value money adjustments only, in accordance with company policy.
<br>•Entering and updating promotional offers and new price lists in the system, ensuring accuracy and alignment with approved company policies.
<br>
<br>Interested candidates can send their CVS on :hr@hintrag.com
Solarcare (Part of SYMZ Capital)
Lebanon
SOLARCARE is a leading provider of professional solar systems design & engineering, build and maintenance services. We are committed to delivering exceptional customer service while ensuring the highest standards of technical performance, safety, and reliability for our clients' solar energy systems.
<br>We are looking for a highly organized, customer-focused, and proactive Customer Service Officer to join our growing team.
<br>Position Summary:
<br>The Customer Service Officer plays a key role in ensuring the smooth delivery of our services. Acting as the primary point of contact after the sales process, you will coordinate service schedules, communicate with clients, dispatch field teams, and ensure every customer receives a professional and seamless experience.
<br>This position requires excellent organizational skills, strong communication abilities, and the capacity to manage multiple priorities in a fast-paced environment.
<br>
<br>Key Responsibilities:
<br>•Receive and review newly awarded service contracts from the Sales Department.
<br>•Plan, schedule, and coordinate preventive and corrective maintenance visits.
<br>•Coordinate service appointments with clients and confirm access requirements.
<br>•Dispatch field teams and monitor daily activities.
<br>•Ensure payments are collected from clients.
<br>•Maintain the service calendar and optimize technician utilization.
<br>•Serve as the primary point of contact for clients after contract award.
<br>•Respond promptly and professionally to customer inquiries.
<br>•Handle client feedback, requests, and complaints with professionalism and efficiency.
<br>•Build strong, long-term relationships with clients through exceptional service.
<br>•Ensure high customer satisfaction and timely resolution of issues.
<br>•Maintain accurate records within the company's CRM systems.
<br>•Ensure all operational data is entered accurately and on time.
<br>
<br>Qualifications:
<br>•Bachelor’s degree in business administration, Marketing or a related field.
<br>•2–5 years of experience in customer service, operations coordination, project coordination, or administration.
<br>•Experience in the renewable energy, construction, engineering, or technical services sector is an advantage.
<br>•Excellent communication skills in English and Arabic (French is a plus).
<br>•Excellent problem-solving and customer relationship skills.
<br>•Proficiency in Microsoft Office (Excel, Word, Outlook).
<br>•Experience with ERP or CRM software is preferred.
<br>•Customer-oriented with a positive attitude.
<br>•Able to work independently and as part of a team.
<br>•Strong planning and coordination skills.
<br>
<br>Benefits:
<br>•Competitive salary ($800 up to $1,000)
<br>•Transportation allowance
<br>•Medical Insurance: Class B. (after probation period)
<br>•NSSF inclusion (after probation period)
<br>
<br>If you are passionate about customer service, operations management, and renewable energy, we would be delighted to hear from you.
<br>Interested candidates can submit their CV to:
<br>ghinwa.abdallah@symzcapital.com
Lebanon
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
Deploya MC Lb
Lebanon - Beirut
Hiring Customer Service/Dispatcher (Female) for a Supermarket located in Jnah.
<br>At least 3 years of related experience in a Food retail store.
<br>Lebanese Only | Good English | Customer-oriented
<br>Preferably residing in Jnah/Beirut
<br>
<br>6 days/week; 1 day-off;
<br>Am Shift: 7am - 3Pm
<br>
<br>Salary: 600$ - 800$ (based on experience)
<br>Apply: deploya.lb@gmail.com
<br>“Mention the job title/Shift in the subject line”
Powertech
Lebanon - Beirut
Customer Care Representative
<br>
<br>Qualifications
<br>
<br>* Customer-focused and service-oriented
<br>* Strong communication and interpersonal skills
<br>* Excellent organizational and time-management skills
<br>* Strong problem-solving and adaptability
<br>* High attention to detail and accuracy
<br>* Teamwork and collaboration
<br>* Results-oriented mindset
<br>
<br>Experience
<br>
<br>* 0–2 years of experience in customer service, call center, or administrative support
<br>* Experience in handling client accounts, invoicing, and scheduling is preferred
<br>
<br>Competencies
<br>
<br>* Fluency in Arabic and English; French is a plus
<br>* Excellent communication, listening, and interpersonal skills
<br>* Proficiency in Microsoft Office
<br>* Experience with CRM/ticketing systems is a plus
<br>* Strong organizational and multitasking abilities
<br>* Problem-solving and conflict-resolution skills
<br>* Customer-focused with strong attention to detail
Powertech
Lebanon - Beirut
Customer Care Representative
<br>
<br>Qualifications
<br>
<br>* Customer-focused and service-oriented
<br>* Strong communication and interpersonal skills
<br>* Excellent organizational and time-management skills
<br>* Strong problem-solving and adaptability
<br>* High attention to detail and accuracy
<br>* Teamwork and collaboration
<br>* Results-oriented mindset
<br>
<br>Experience
<br>
<br>* 0–2 years of experience in customer service, call center, or administrative support
<br>* Experience in handling client accounts, invoicing, and scheduling is preferred
<br>
<br>Competencies
<br>
<br>* Fluency in Arabic and English; French is a plus
<br>* Excellent communication, listening, and interpersonal skills
<br>* Proficiency in Microsoft Office
<br>* Experience with CRM/ticketing systems is a plus
<br>* Strong organizational and multitasking abilities
<br>* Problem-solving and conflict-resolution skills
<br>* Customer-focused with strong attention to detail
DHL
Lebanon - Pafos
<div><span ></span><div ><span >Η θέση αυτή αναφέρεται στην<span> </span></span><span >Customer</span><span ><span> </span></span><span >Service</span><span ><span> </span></span><span >Manager</span><span ><span> </span></span><span >και έχει έδρα </span><span >το κατάστημα μας στην Πάφο.</span></div></div><div><font face="Delivery, sans-serif"><span ><br></span></font><div ><span ><div ><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><strong><u><span >Περιγραφή θέσεως :</span></u></strong></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><strong><u><span ></span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><span >Ο/Η κάτοχος της θέσης αυτής έχει την ευθύνη της εξυπηρέτησης των υπαρχόντων και μελλοντικών πελατών, των συναλλασσόμενων με την Εταιρεία οι οποίοι προσέρχονται στους συγκεκριμένους σταθμούς. Επιπλέον να προτείνει/προωθεί τα κατάλληλα προϊόντα, υπηρεσίες και λύσεις που παρέχει η<span> </span></span><span >DHL</span><span ><span> </span>με σκοπό την ικανοποίηση του πελάτη.</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><strong><u><span ></span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 12pt;"><strong><u><span >Καθήκοντα :</span></u></strong></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Διαχείριση παράδοσης και παραλαβής δεμάτων και φακέλων</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προετοιμάζει μαζικές αποστολές.</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προετοιμάζει προεκτυπωμένα AWB (αεροπορικές αποστολές).</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Παρακολουθεί την πρόοδο των αποστολών για λεπτομέρειες παράδοσης.</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προωθεί προϊόντα, υπηρεσίες και λύσεις που παρέχει η<span> </span></span><span >DHL</span><span ></span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 12pt 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Αντιμετώπιση προβλημάτων και παραπόνων πελατών</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><strong><u><span >Απαιτούμενα προσόντα<span> </span></span></u></strong><strong><u><span >:</span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm;"><span ></span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span >Απολυτήριο Λυκείου</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span >Άριστη γνώση της αγγλικής γλώσσας<u></u></span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span >Γνώσεις υπολογιστών</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span >Ομαδικό πνεύμα και ευχάριστη προσωπικότητα</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm 0cm 0cm 36pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span >Κοινωνικές δεξιότητες, προθυμία και ευγένεια</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm 0cm 0cm 36pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span >Πελατοκεντρική προσέγγιση</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><span ></span></p><span >Παρακαλούνται όλοι οι ενδιαφερόμενοι που πληρούν τα απαραίτητα προσόντα να υποβάλλουν τις αιτήσεις τους στο<span> </span></span><span >e</span><span >-</span><span >mail</span><span ><span> </span></span><span Times New Roman", serif; font-size: 12pt;"><a href="mailto:hr.cy@dhl.com" ><span >hr</span><span >.</span><span >cy</span><span >@</span><span >dhl</span><span >.</span><span >com</span></a></span><span ><span> </span><span> </span></span></div></span></div><span ></span></div>
Beirut Digital District- RAY Labs
Lebanon - Beirut
About RAY:
<br>RAY Labs is a Property Technology (PropTech) company focused on addressing the pain points related to property and community management.
<br>Our core product is a web and mobile SaaS platform, offering dynamic features that help property managers provide seamless efficient solutions for their stakeholders. It is also a one-stop destination for managing operations, payments, services, communications and communities.
<br>About the role:
<br>You will be responsible for:
<br>• Customer Onboarding & Training – Guide new customers through the full setup of their domain, configuring features based on their operational needs, and delivering hands-on training in both English and Arabic.
<br>• Customer Support & Issue Resolution – Handle client support tickets, investigate and reproduce reported issues on our dev environment, escalate confirmed bugs or feature requests to the relevant team via Jira, and keep clients updated until resolution.
<br>• Domain Population – Upon signing a new client, understand their requirements and populate and configure their platform domain with the relevant features, spaces, and configurations tailored to their property type.
<br>• Customer Health Monitoring – Track platform utilization and engagement
<br>• Database Management – Maintain and update internal databases with accurate client information.
<br>• Client Relationship Management – Act as a day-to-day point of contact for client accounts, and collect feedback on product features, pain points, and overall satisfaction.
<br>
<br>
<br>Requirements:
<br>• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
<br>• 1–2 years of relevant experience in Customer Success, Customer Support, Account Management, or a similar client-facing role.
<br>• Strong organizational and multitasking skills.
<br>• Excellent attention to detail and problem-solving abilities.
<br>• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
<br>• Excellent English and Arabic, both written and verbal.
<br>• Ability to work independently, take ownership, and manage tasks with limited supervision.
<br>• Familiarity with CRM software and/or ticketing tools is an advantage.
<br>• Strong time management skills and ability to meet deadlines
WK
Lebanon - Beirut
???? Responsibilities:
<br> Accounting Operations
<br>• Maintain clients’ balances across all platforms.
<br>• Prepare clients’ cashboxes in a timely and accurate manner.
<br>• Resolve discrepancies when they arise Assist with other accounting projects/tasks when needed.
<br>• Track and escalate overdue balances, maintaining a clear follow-up log
<br>
<br> Client Queries Management
<br>• Ensure clients receive their cashboxes promptly
<br>• Ensure clients’ queries are answered, well resolved and finalized
<br>• Maintain a healthy relation with all clients.
<br>• Proactively follow up with clients on outstanding cashbox payments/dues until resolved
<br>• Serve as the main point of contact for client payment queries — respond promptly and professionally
<br>• Build and maintain strong day-to-day relationships with clients
<br>
<br>
<br>???? Requirements:
<br>• Experience in customer service in a financial institution.
<br>• Good knowledge of Microsoft Excel.
<br>• Excellent communication and organizational skills.
<br>• Strong attention to detail.
<br>• Knowledge of e-commerce logistics is a plus.
<br>
<br>???? Location: Dekweneh
Reputable Fitness Club in Beirut
Lebanon - Beirut
Job Summary
<br>The Customer Service Representative is the primary point of contact between the club and its members. This role ensures a service-driven, member-focused culture by actively listening to member needs, coordinating timely follow-up, and maintaining a consistently positive experience across all communication channels.
<br>I. Duties and Responsibilities
<br>Member Communication & Support
<br>• Serve as the first point of contact for members across all communication channels — in person, by phone, and via digital platforms.
<br>• Listen attentively to member feedback, concerns, and requests, ensuring every interaction is handled with empathy, professionalism, and a genuine desire to help.
<br>• Handle member complaints, feedback, and experience-related cases with composure and a solution-oriented mindset.
<br>• Cover member inquiries when the relevant team member is unavailable, ensuring no member concern goes unaddressed.
<br>Follow-Up & Member Satisfaction
<br>• Proactively reach out to members to check in on their experience, particularly at key moments in their membership journey.
<br>• Follow up after reported issues to confirm resolution and ensure the member's satisfaction has been restored.
<br>• Escalate unresolved or recurring concerns to the appropriate team member or manager with full context and documentation.
<br>• Coordinate with the administrator and follow up with members who have due payments
<br>Feedback Monitoring & Reporting
<br>• Document all member interactions and feedback in the designated system to ensure accurate tracking and accountability.
<br>• Monitor feedback patterns over time, identifying recurring themes and translating them into actionable insights.
<br>• Prepare periodic feedback summaries and contribute to team discussions on service improvement.
<br>• Conduct member satisfaction surveys periodically to gather structured feedback on the overall gym experience.
<br>Team Contribution & Service Culture
<br>• Foster a member-centric mindset across the team through daily interactions, coaching, and knowledge sharing.
<br>• Share member compliments and positive feedback to reinforce service standards and build team morale.
<br>• Propose service training topics and process improvements based on real interaction patterns.
<br>• Collaborate closely with the Administrator, interchanging roles when operational needs require it.
<br>II. Required Competencies
<br>• Empathy & Patience: The ability to remain calm, kind, and composed — particularly when handling frustration, complaints, or sensitive member situations.
<br>• Customer Centricity: A genuine mindset and drive to continuously understand member needs, expectations, and shifts in behavior.
<br>• Communication & Problem Solving: The ability to convey information clearly and concisely — both verbally and non-verbally — in a way that prevents issues from escalating and resolves them efficiently when they do.
<br>• Accountability: Owning every interaction from start to finish — ensuring nothing is left open, undocumented, or unresolved without a clear next step.
<br>• Teamwork: A collaborative instinct that recognizes the CSR's role as part of a wider service team — not a standalone function.
<br>• Creativity & Adaptability: The ability to handle unexpected situations, adjust communication style to different member personalities, and find solutions that the standard script doesn't cover.
<br>
<br>
<br>This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested
Lebanon - Mount Lebanon
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li>
<li>2+ years of customer service, banking, retail, or financial services experience;</li>
<li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li>
<li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
Lebanon - Mount Lebanon
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li>
<li>2+ years of customer service, banking, retail, or financial services experience;</li>
<li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li>
<li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
Lebanon - Mount Lebanon
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li>
<li>2+ years of customer service, banking, retail, or financial services experience;</li>
<li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li>
<li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply > Pass qualification(s) > Join a project > Complete tasks > Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
Lebanon - Mount Lebanon
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li>
<li>2+ years of customer service, banking, retail, or financial services experience;</li>
<li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li>
<li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply > Pass qualification(s) > Join a project > Complete tasks > Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
Confidential
Lebanon - Beirut
<p><h4>Description</h4>
<p>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.</p>
<p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p>
<h4>Role overview</h4>
<p>We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners. You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution. This is a great role for someone who's detail-oriented, calm under pressure, and genuinely enjoys solving problems for people.</p>
<h4>What you'll do</h4>
<ul>
<li>Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner</li>
<li>Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems</li>
<li>Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed</li>
<li>Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements</li>
<li>Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes</li>
<li>Identify patterns in recurring issues and flag them to Product and Operations for longer-term fixes</li>
<li>Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues</li>
<li>Maintain and contribute to internal knowledge base articles and merchant-facing help documentation</li>
<li>Meet or exceed team SLAs for response time, resolution time, and customer satisfaction</li>
</ul>
<h4>Requirements</h4>
<h4>What we're looking for</h4>
<ul>
<li>1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus</li>
<li>Excellent written and verbal communication skills; able to explain technical concepts in plain language</li>
<li>Strong problem-solving instincts and comfort navigating ambiguity</li>
<li>Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred</li>
<li>Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest</li>
<li>Highly organized, with the ability to manage multiple open cases simultaneously</li>
<li>A customer-first mindset paired with the judgment to know when to escalate</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems</li>
<li>Experience supporting software partners (ISVs) rather than just end consumers</li>
<li>Exposure to healthcare, legal, or professional services verticals</li>
</ul></p><p></p>
Confidential
Lebanon - Beirut
<p><h4>Description</h4>
<p>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.</p>
<p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p>
<h4>Role overview</h4>
<p>We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners. You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution. This is a great role for someone who's detail-oriented, calm under pressure, and genuinely enjoys solving problems for people.</p>
<h4>What you'll do</h4>
<ul>
<li>Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner</li>
<li>Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems</li>
<li>Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed</li>
<li>Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements</li>
<li>Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes</li>
<li>Identify patterns in recurring issues and flag them to Product and Operations for longer-term fixes</li>
<li>Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues</li>
<li>Maintain and contribute to internal knowledge base articles and merchant-facing help documentation</li>
<li>Meet or exceed team SLAs for response time, resolution time, and customer satisfaction</li>
</ul>
<h4>Requirements</h4>
<h4>What we're looking for</h4>
<ul>
<li>1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus</li>
<li>Excellent written and verbal communication skills; able to explain technical concepts in plain language</li>
<li>Strong problem-solving instincts and comfort navigating ambiguity</li>
<li>Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred</li>
<li>Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest</li>
<li>Highly organized, with the ability to manage multiple open cases simultaneously</li>
<li>A customer-first mindset paired with the judgment to know when to escalate</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems</li>
<li>Experience supporting software partners (ISVs) rather than just end consumers</li>
<li>Exposure to healthcare, legal, or professional services verticals</li>
</ul></p><p></p>
Lebanon - Mount Lebanon
<p><h4>Outsourcing advantage</h4>
<p>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Respond to customer inquiries.</li>
<li>Resolve issues professionally.</li>
<li>Document interactions accurately.</li>
<li>Escalate complex issues.</li>
<li>Meet response-time goals.</li>
<li>Maintain customer satisfaction.</li>
<li>Collaborate with internal teams.</li>
<li>Follow company procedures.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>2+ years of customer service experience.</li>
<li>Excellent English communication.</li>
<li>CRM/ticketing system experience.</li>
<li>Problem-solving skills.</li>
<li>Ability to multitask.</li>
<li>Professional attitude.</li>
<li>Reliable internet.</li>
<li>Customer-focused mindset.</li>
<li>English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.</li>
<li>Availability to work during Eastern Time (ET) business hours.</li>
</ul>
<h4>Preferred qualifications</h4>
<ul>
<li>Experience with Zendesk, Freshdesk, Intercom, or Salesforce.</li>
<li>BPO or SaaS experience.</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Opportunity to work on diverse and exciting projects.</li>
<li>Supportive and collaborative work environment.</li>
<li>Weekly payments.</li>
<li>Weekends off.</li>
<li>Growth opportunities.</li>
</ul></p><p></p>