CRM specialist Jobs

<p><h4>Outsourcing advantage</h4> <p>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.</p> <h4>Key responsibilities</h4> <ul> <li>Respond to customer inquiries.</li> <li>Resolve issues professionally.</li> <li>Document interactions accurately.</li> <li>Escalate complex issues.</li> <li>Meet response-time goals.</li> <li>Maintain customer satisfaction.</li> <li>Collaborate with internal teams.</li> <li>Follow company procedures.</li> </ul> <h4>Requirements</h4> <ul> <li>2+ years of customer service experience.</li> <li>Excellent English communication.</li> <li>CRM/ticketing system experience.</li> <li>Problem-solving skills.</li> <li>Ability to multitask.</li> <li>Professional attitude.</li> <li>Reliable internet.</li> <li>Customer-focused mindset.</li> <li>English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.</li> <li>Availability to work during Eastern Time (ET) business hours.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience with Zendesk, Freshdesk, Intercom, or Salesforce.</li> <li>BPO or SaaS experience.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work on diverse and exciting projects.</li> <li>Supportive and collaborative work environment.</li> <li>Weekly payments.</li> <li>Weekends off.</li> <li>Growth opportunities.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates.</p><p>Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers</p><p>Respond to customer inquiries and complaints in time</p><p>Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently</p><p>Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication</p><p>Ability to collect, analyze, and prepare statistics related to customer satisfaction</p><p>Monitor customer feedback and contribute to improving service quality</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience in FNB sector .</li><li>Maintain a professional appearance and presence at all times</li><li>Excellent communication skills</li><li>Hold a Bachelor s degree or a related field</li></ul><p></p></section>

Job Summary: <br>The Customer Care Representative is responsible for providing excellent customer service by handling customer inquiries, coordinating service appointments, supporting technicians, and ensuring accurate service records. <br> <br>Key Responsibilities: <br>Answer incoming customer calls and service requests. <br>Handle customer complaints and follow up until resolution. <br>Schedule and dispatch technicians for service appointments. <br>Coordinate appointment times with customers. <br>Perform data entry and close completed work orders. <br>Assist walk-in customers with service inquiries and requests. <br>Maintain accurate customer and service records. <br>Coordinate with internal teams to ensure efficient service operations. <br> <br>Qualifications: <br>High school diploma or equivalent. <br>1–2 years of customer service or call center experience preferred. <br>Good communication and organizational skills. <br>Proficient in Microsoft Office and computer systems. <br>Ability to multitask and work in a fast-paced environment

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers</p><p>Respond to customer inquiries and complaints in time</p><p>Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience in FNB sector .</li><li>Maintain a professional appearance and presence at all times</li><li>Excellent communication skills</li><li>Hold a Bachelor s degree or a related field</li><li>Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication</li><li>Ability to collect, analyze, and prepare statistics related to customer satisfaction</li><li>Monitor customer feedback and contribute to improving service quality</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Specialist - Customer Success will act as an advisor to the customer, building long-term relationships to drive customer satisfaction, retention, and growth. S/He ensures service excellence and timely complaint management aiming at customer retention. Main Duties and Responsibilities Owns the customer relationship and actively manages the internal and external stakeholder relationships at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions. Address customer service issues, escalate complaints ensuring appropriate teams are engaged for quick resolution. Conduct regular business reviews and customer check-ins. Track customer usage, engagement, and satisfaction metrics. Identify opportunities for upselling or cross-selling additional products. Supports collaboration across Sales, Support, Product, and Professional Services to ensure continuity and strategic alignment. Maintain accurate customer records and activities in the CRM system. Prepare periodic reports to the relevant stakeholders.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Education Bachelor s degree in Business Administration or any other related field Experience 1 2 years of experience in Customer Success, Account Management, Customer Support, or a customer-facing role. Strong relationship management skills with the ability to engage customers proactively. Able to identify customer needs, support product adoption, uncover upselling opportunities, and manage customer escalations. #LI-LM1</p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>&nbsp;Role Overvie</b>w We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners. You'll be the first point of contact when something isn't working a transaction issue, an onboarding question, a statement discrepancy and you'll own it from first response to resolution. This is a great role for someone who's detail-oriented, alm under pressure, and genuinely enjoys solving problems for people. What You'll Do Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes Identify patterns in recurring issues and flag them to Product and Operations for longerterm fixes Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues Maintain and contribute to internal knowledge base articles and merchant-facing help documentation Meet or exceed team SLAs for response time, resolution time, and customer satisfaction</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>1 3 years of experience in customer support, client services, or a similar role payments, fintech, or SaaS experience is a strong plus Excellent written and verbal communication skills; able to explain technical concepts in plain language Strong problem-solving instincts and comfort navigating ambiguity Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus we'll train the rest Highly organized, with the ability to manage multiple open cases simultaneously A customer-first mindset paired with the judgment to know when to escalate</p><p>Nice to Have Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems Experience supporting software partners (ISVs) rather than just end consumers Exposure to healthcare, legal, or professional services verticals'</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The CSM will manage strategic enterprise client relationships, serving as a trusted advisor to senior executives and key decision-makers. Lead complex product implementations and business transformation initiatives, driving successful adoption, commercial growth, and long-term client value. Collaborate with cross-functional and regional stakeholders to deliver large-scale projects, leveraging data-driven insights to inform strategy, optimise performance, and achieve business objectives.</p><p>Core Responsibilities and Accountabilities:</p><p>Client Relationship Management</p><ul><li>Function as the primary post-sale point of contact for assigned clients.</li><li>Build trusted relationships across business and technical stakeholders.</li><li>Understand client objectives, pain points, and strategic priorities.</li><li>Conduct regular business reviews and success planning sessions.</li></ul><p>Success Planning &amp; Value Realization</p><ul><li>Develop and maintain Client Success Plans (CSPs).</li><li>Define measurable client outcomes and track progress.</li><li>Demonstrate business value through data-driven insights and performance reviews.</li><li>Drive achievement of client KPIs and business goals.</li></ul><p>Product Adoption &amp; Growth</p><ul><li>Maximize utilization and adoption of our products and services.</li><li>Identify under-utilized solutions and recommend optimization opportunities.</li><li>Drive revenue realization from newly implemented products.</li><li>Surface qualified sales leads and expansion opportunities for Account Executives.</li></ul><p>Program &amp; Operational Leadership</p><ul><li>Monitor onboarding and implementation progress.</li><li>Orchestrate internal stakeholders across Product, Sales, Risk, Operations, Technical Solutions, and Support.</li><li>Function as an escalation point for critical client issues.</li><li>Ensure client readiness for product launches and changes.</li></ul><p>Business Optimization</p><ul><li>Analyze client performance trends and health metrics.</li><li>Proactively identify opportunities for improvement.</li><li>Provide strategic recommendations using data and industry knowledge.</li><li>Support retention and long-term client growth.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Knowledge and Experience:</p><ul><li>Strong client-centric approach with expertise in stakeholder management, needs analysis, and executive communication.</li><li>Expertise in lead generation, success planning, data-driven storytelling, product adoption, and consultative client engagement.</li><li>Strong commercial acumen with critical thinking, advanced problem-solving, and data analytics to deliver strategic outcomes.</li><li>Proven ability to manage projects, coordinate cross-functional teams, optimise resources, and deliver outcomes within tight timelines.</li></ul><p>Mandatory Skills:</p><ul><li>Bachelor's degree in Computer Science, Technology, Engineering, or a related field (Master's preferred).</li><li>12+ years of experience in Payments, Banking, Financial Services, FinTech, Consulting, and Client Success / Relationship Management</li><li>Regional experience, including working in a faced-paced matrix organisation.</li><li>Excellent communication skills in English (written, verbal, and presentation).</li></ul><p>Preferred Skills:</p><ul><li>Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.</li><li>An understanding of regional regulations across financial services or payment networks.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>We're Hiring: Customer Service Manager</b></p><p><b><br></b></p><p><b>Location: Lebanon</b></p><p><b><br></b></p><p><b>Company: Evo Wallet</b></p><p><br></p><p>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels.</p><p><br></p><p><b>Key Responsibilities:</b></p><p><br></p><p>Lead and manage the Customer Service team to achieve performance targets</p><p><br></p><p>Develop and implement customer service policies, procedures, and standards</p><p><br></p><p>Monitor service quality, customer satisfaction, and team performance metrics</p><p><br></p><p>Collaborate with internal departments to address customer needs and operational issues</p><p><br></p><p>Prepare regular performance and customer insight reports for management</p><p><br></p><p>Coach, train, and develop customer service representatives</p><p><br></p><p><b>Requirements:</b></p><p><br></p><p>Bachelor's degree in Business Administration or a related field</p><p><br></p><p>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</p><p><br></p><p>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</p><p><br></p><p>Strong leadership, communication, and problem-solving skills</p><p><br></p><p>Customer-centric mindset with the ability to manage multiple priorities</p><p><br></p><p>Proficiency in Microsoft Office and customer service management tools</p><p><br></p><p>Fluency in English and Arabic; French is a plus</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Requirements:</b></p><ul><li>Bachelor's degree in Business Administration or a related field</li><li>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</li><li>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</li><li>Strong leadership, communication, and problem-solving skills</li><li>Customer-centric mindset with the ability to manage multiple priorities</li><li>Proficiency in Microsoft Office and customer service management tools</li><li>Fluency in English and Arabic; French is a plus</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are hiring junior accountant for our company at Zouk mosbeh.</p><p>Monitor and verify client invoice balances and reconcile invoice reference numbers with sales records to ensure accurate financial reporting and recordkeeping.</p><p>Prepare and process credit notes related to approved price reductions (e.g., 50% price cuts) and ensure accurate adjustment of customer invoices and accounting records.</p><p>Handle sell-out arrangements and related accounting transactions in accordance with approved agreements.</p><p>Monitor and analyze customer aging reports to track outstanding receivables, identify overdue accounts, and support timely collection activities.</p><p>Prepare, review, and reconcile client trial balances to ensure the accuracy and completeness of accounting records.</p><p>Reconcile internal financial records with client statements to ensure accuracy, consistency, and timely resolution of outstanding differences.</p><p>Review and reconcile fixed rebates and marketing discounts to ensure accurate accounting treatment and compliance with contractual terms.</p><p>Generate BI reports and provide insights to support financial analysis, account reconciliation, and management decision-making.</p><p>Prepare Excel spreadsheets to track free products provided to customers in the Bekaa and South regions and maintain updated price lists for accurate reporting and analysis.</p><p>Coordinate and manage sales representatives routing schedules to ensure efficient customer coverage and optimize field sales activities.</p><p>Manage the routing of invoices for selected sales representatives to ensure proper distribution, follow-up, and timely processing.</p><p>Prepare and process credit notes for product returns, issued either as credit notes or value money adjustments only, in accordance with company policy.</p><p>Entering and updating promotional offers and new price lists in the system, ensuring accuracy and alignment with approved company policies.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Interested candidates can send their CVS on :EMAIL_ADDRESS</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're Hiring: Customer Service Manager</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage the Customer Service team to achieve performance targets.</li><li>Develop and implement customer service policies, procedures, and standards.</li><li>Monitor service quality, customer satisfaction, and team performance metrics.</li><li>Collaborate with internal departments to address customer needs and operational issues.</li><li>Prepare regular performance and customer insight reports for management.</li><li>Coach, train, and develop customer service representatives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li>Bachelor's degree in Business Administration or a related field.</li><li>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role.</li><li>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Customer-centric mindset with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and customer service management tools.</li><li>Fluency in English and Arabic; French is a plus.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>SOLARCARE is a leading provider of professional solar systems design &amp; engineering, build and maintenance services. We are committed to delivering exceptional customer service while ensuring the highest standards of technical performance, safety, and reliability for our clients' solar energy systems.</p><p>We are looking for a highly organized, customer-focused, and proactive Customer Service Officer to join our growing team.</p><p>Position Summary:</p><p>The Customer Service Officer plays a key role in ensuring the smooth delivery of our services. Acting as the primary point of contact after the sales process, you will coordinate service schedules, communicate with clients, dispatch field teams, and ensure every customer receives a professional and seamless experience.</p><p>This position requires excellent organizational skills, strong communication abilities, and the capacity to manage multiple priorities in a fast-paced environment.</p><p>Key Responsibilities:</p><ul><li>Receive and review newly awarded service contracts from the Sales Department.</li><li>Plan, schedule, and coordinate preventive and corrective maintenance visits.</li><li>Coordinate service appointments with clients and confirm access requirements.</li><li>Dispatch field teams and monitor daily activities.</li><li>Ensure payments are collected from clients.</li><li>Maintain the service calendar and optimize technician utilization.</li><li>Serve as the primary point of contact for clients after contract award.</li><li>Respond promptly and professionally to customer inquiries.</li><li>Handle client feedback, requests, and complaints with professionalism and efficiency.</li><li>Build strong, long-term relationships with clients through exceptional service.</li><li>Ensure high customer satisfaction and timely resolution of issues.</li><li>Maintain accurate records within the company's CRM systems.</li><li>Ensure all operational data is entered accurately and on time.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in business administration, Marketing or a related field.</li><li>2 5 years of experience in customer service, operations coordination, project coordination, or administration.</li><li>Experience in the renewable energy, construction, engineering, or technical services sector is an advantage.</li><li>Excellent communication skills in English and Arabic (French is a plus).</li><li>Excellent problem-solving and customer relationship skills.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook).</li><li>Experience with ERP or CRM software is preferred.</li><li>Customer-oriented with a positive attitude.</li><li>Able to work independently and as part of a team.</li><li>Strong planning and coordination skills.</li></ul><p>If you are passionate about customer service, operations management, and renewable energy, we would be delighted to hear from you.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Customer Service Executive - Regional Desk <br> </b><div><b> Freight</b><br> July 03,2026<br> Lebanon<br> </div> <div> Responsibilities <br> <ul> <li>Serve as the primary point of contact for freight customers, ensuring excellent customer service and timely communication. </li> <li>Coordinate with Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents to ensure smooth shipment execution. </li> <li> Monitor import and export shipments, provide status updates, and resolve customer inquiries and issues. </li> <li>Prepare and verify freight documentation, ensuring accuracy and compliance with company and regulatory requirements. </li> <li>Coordinate billing, invoicing, and shipment documentation with the Finance and Operations teams. </li> <li>Maintain accurate shipment records and update the company's operating system. </li> <li>Support customer retention by building strong relationships and identifying opportunities for additional business. </li> <li>Ensure compliance with company policies, SOPs, and service quality standards.</li> </ul> </div> <div> Job Requirements <br> <ul> <li>Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field. </li> <li> 2 4 years of customer service experience in freight forwarding or logistics. </li> <li>Knowledge of Air, Sea, and Land Freight operations and shipping documentation. </li> <li>Strong communication, organizational, and problem-solving skills. </li> <li>Proficiency in Microsoft Office and freight management systems. </li> <li>Fluent in English and Arabic.</li> </ul> <div></div></div></div></section>

We're Hiring: Customer Service Manager <br>Location: Lebanon <br>Company: Evo Wallet <br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels. <br>Key Responsibilities <br>Lead and manage the Customer Service team to achieve performance targets. <br>Develop and implement customer service policies, procedures, and standards. <br>Monitor service quality, customer satisfaction, and team performance metrics. <br>Collaborate with internal departments to address customer needs and operational issues. <br>Prepare regular performance and customer insight reports for management. <br>Coach, train, and develop customer service representatives. <br>Requirements <br>Bachelor's degree in Business Administration or a related field. <br>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role. <br>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred. <br>Strong leadership, communication, and problem-solving skills. <br>Customer-centric mindset with the ability to manage multiple priorities. <br>Proficiency in Microsoft Office and customer service management tools. <br>Fluency in English and Arabic; French is a plus. <br>Interested candidates can send their CV to: <br>hr@xportbng.com

We're Hiring: Customer Service Manager <br> <br>Location: Lebanon <br> <br> Company: Evo Wallet <br> <br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels. <br> <br>Key Responsibilities: <br> <br> Lead and manage the Customer Service team to achieve performance targets <br> <br> Develop and implement customer service policies, procedures, and standards <br> <br> Monitor service quality, customer satisfaction, and team performance metrics <br> <br> Collaborate with internal departments to address customer needs and operational issues <br> <br> Prepare regular performance and customer insight reports for management <br> <br> Coach, train, and develop customer service representatives <br> <br>Requirements: <br> <br> Bachelor's degree in Business Administration or a related field <br> <br> Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role <br> <br> Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred <br> <br> Strong leadership, communication, and problem-solving skills <br> <br> Customer-centric mindset with the ability to manage multiple priorities <br> <br> Proficiency in Microsoft Office and customer service management tools <br> <br> Fluency in English and Arabic; French is a plus <br> <br> Interested candidates can send their CV to hrexecutive@xportbng.com <br> <br>Please share with your network

For a reputable home appliances and mattresses company located in Beirut-Jnah <br>an experienced customer support and online sales employee is needed to start immediately.(on spot and not remote) <br> <br>qualifications: <br>university degree <br>good English <br>high communication skills <br>multi tasker <br>age between 25 and 35

Role Purpose: <br>The Real Estate Administration Executive is responsible for the day-to-day financial administration, tax compliance, and corporate governance of a portfolio of real estate assets in Lebanon. This is a hands-on, execution-focused role suited to an individual who can independently manage the full administrative and financial lifecycle of the portfolio — from bookkeeping and tax filings to board documentation and liaison with local authorities — without relying on a supporting team. <br> <br>The role acts as the primary on-the-ground point of contact between the ownership structure and Lebanese authorities, advisors, tenants, and service providers, ensuring the portfolio remains financially sound, tax-compliant, and corporately up to date at all times. <br> <br>Key Responsibilities <br>Financial Administration <br>- Maintain day-to-day bookkeeping for the property portfolio, including rent collection, service charge reconciliation, and vendor/contractor payments <br>- Manage local bank accounts and cash flow, including payment processing and reconciliations <br>- Prepare periodic financial reports (rent rolls, occupancy summaries, budget vs. actual, P&L by property) for the UBO/CFO <br>- Track and follow up on outstanding tenant receivables <br>Tax Compliance: <br>- Prepare and file all applicable Lebanese tax returns, including income tax, property tax (taxe foncière), municipal fees, and VAT where relevant <br>- Ensure withholding tax obligations on rent, services, and contractor payments are correctly applied and remitted <br>- Liaise directly with local tax advisors on filing deadlines, assessments, and any correspondence or disputes with tax authorities <br>- Maintain organized tax records and supporting documentation for audit and inspection readiness <br>Corporate Governance & Secretarial: <br>- Maintain statutory records, including commercial registry filings, shareholder registers, and minute books <br>- Organize board and shareholder meetings, including preparing notices, agendas, minutes, and resolutions in line with Lebanese Code of Commerce requirements <br>- Track and renew trade licenses, municipal permits, and any regulatory registrations tied to the portfolio entities <br>- Ensure corporate filings and annual compliance obligations are completed on time <br>Liaison & Coordination: <br>- Serve as the primary local point of contact with municipal authorities, the Land Registry (Cadastre), notaries, and utility providers <br>- Coordinate with external auditors, legal counsel, and tax advisors on an ongoing basis <br>- Report regularly to the UBO/CFO, flagging any compliance, financial, or governance issues requiring attention <br>Real Estate Portfolio Administration: <br>- Track lease agreements, renewals, and tenant compliance across the portfolio <br>- Manage property insurance policies and maintenance contracts, including renewals and claims <br>- Monitor title deed status at the Land Registry and flag any encumbrances or irregularities <br>- Coordinate minor capex and maintenance approvals with property managers or contractors <br> <br>Specific Skills: <br>-Prior experience liaising directly with the Lebanese -Land Registry, municipalities, or tax authorities <br>Familiarity with corporate secretarial practice (board minutes, statutory filings)

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Financial Analysis &amp; Reporting Analyze and consolidate management information for the management team, ensuring deadlines are met</p><p>Provide detailed variance analysis versus budget to explain business performance.</p><p>Prepare business results analysis (NCA/CDC) and share insights with commercial teams</p><p>Generate monthly MAMBO reports and ensure accuracy in REMCO reporting at both legal entity and CO station levels</p><p>Actively participate in monthly closing and preparation of affiliate results (FICO gap, PCA entries, VC, OPEX, provisions). </p><p>Tools, Systems &amp; Procedures Manage and maintain SAP setup (cost center hierarchy, allocation cycles, etc.)</p><p>Participate in the implementation of new tools and procedures, particularly in reporting and management control</p><p>Update controlling policies and procedures in compliance with group guidelines and adapted to affiliate-specific requirements</p><p>Decision Support &amp; Business Partnering Propose methods and elements to assist business units in their decision-making</p><p>Actively contribute to BU, PC &amp; LTP exercises, ensuring accurate data collection from stakeholders'</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in finance or equivalent master's degree is a plus.</p><p>CMA certificate is highly recommended</p><p>Soft skills: Communication and Negotiation </p><p>Hard skills: SAP is a requirement, very good command of EXCEL</p><p>Minimum of 4 years of experience in corporate finance, with at least 2 years focused on financial </p><p>Languages: Arabic and English (French is a plus)</p><p></p></section>

➡️ Education: <br>- Bachelor’s degree in finance or equivalent master's degree is a plus. <br>- CMA certificate is highly recommended <br> <br>➡️ Soft skills: Communication and Negotiation <br>➡️ Hard skills: SAP is a requirement, very good command of EXCEL <br>➡️ Minimum of 4 years of experience in corporate finance, with at least 2 years focused on financial <br>➡️ Languages: Arabic and English (French is a plus) <br> <br>➡️ Job Duties: <br>- Financial Analysis & Reporting Analyze and consolidate management information for the management team, ensuring deadlines are met <br>- Provide detailed variance analysis versus budget to explain business performance. <br>- Prepare business results analysis (NCA/CDC) and share insights with commercial teams <br>- Generate monthly MAMBO reports and ensure accuracy in REMCO reporting at both legal entity and CO station levels <br>- Actively participate in monthly closing and preparation of affiliate results (FICO gap, PCA entries, VC, OPEX, provisions). <br>- Tools, Systems & Procedures Manage and maintain SAP setup (cost center hierarchy, allocation cycles, etc.) <br>- Participate in the implementation of new tools and procedures, particularly in reporting and management control <br>- Update controlling policies and procedures in compliance with group guidelines and adapted to affiliate-specific requirements <br> - Decision Support & Business Partnering Propose methods and elements to assist business units in their decision-making <br>- Actively contribute to BU, PC & LTP exercises, ensuring accurate data collection from stakeholders

Fluency in English & French is a must

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Context &amp; Environment</p><p>Financial planning and cost monitoring performed under volatile political and economic conditions, including crisis time uncertainty and rapid market fluctuations Strong focus on cost optimization, budget adherence, and variance control to support business continuity and financial resilience in a constrained environment.</p><p>Activities</p><ul><li><strong>Financial Analysis &amp; Reporting</strong> Analyze and consolidate management information for the management team, ensuring deadlines are met. Provide detailed variance analysis versus budget to explain business performance. Actively participate in monthly closing and preparation of affiliate results (FICO gap, PCA entries, VC, OPEX, provisions).</li><li><strong>Tools, Systems &amp; Procedures</strong> Manage and maintain SAP setup (cost center hierarchy, allocation cycles, etc.). Participate in the implementation of new tools and procedures, particularly in reporting and management control. Update controlling policies and procedures in compliance with group guidelines and adapted to affiliate-specific requirements.</li><li><strong>Decision Support &amp; Business Partnering</strong> Propose methods and elements to assist business units in their decision-making. Actively contribute to BU, PC &amp; LTP exercises, ensuring accurate data collection from stakeholders. Report OPEX spending by type of expenditure for each budget owner and lead OPEX one-on-one sessions and committees.</li><li><strong>Cost Control &amp; Compliance</strong> Develop and promote a culture of cost control and reduction, implementing effective strategies. Control and approve spending in line with accounting rules, business allocations, and budget frameworks. Perform monthly controls on MAP, non-merchandise stocks, stock effects, and COS analysis (including vessel conditions). Ensure compliance in expense claims payments, aligned with affiliate guidelines.</li><li><strong>Continuous Improvement</strong> Identify and propose areas for improvement in management control processes. Actively contribute to efficiency initiatives, enhancing reporting accuracy, cost management, and decision support.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Finance; Master's degree is a plus.</li><li>CMA certificate is highly recommended</li><li>Minimum of 6 years of experience in corporate finance, with at least 2 years focused on financial control and budgeting</li><li>Strong expertise in P&amp;L analysis, budgeting methodologies, and financial performance monitoring</li><li>Advanced business acumen supporting budgeting, forecasting, and decision making processes</li><li>High proficiency in Excel , including financial modeling and complex data analysis; Fluent in Arabic, English, and French</li><li>Strong ERP knowledge with hands on experience in SAP</li></ul><p></p></section>