Document Controller - Mount Lebanon Lebanon

<p><strong>Overview</strong></p><p>We are seeking a detail-oriented Data Entry and Proofreading Specialist to join our team in Mount Lebanon, Lebanon.&nbsp;</p><p>This entry-level role offers an opportunity to contribute to accurate data management and document quality across various projects.&nbsp;</p><p>You will collaborate with cross-functional teams to ensure data integrity, timely processing, and error-free content that meets our standards.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>&nbsp;</p><ul><li>Enter, update, and maintain data in designated databases and systems with high accuracy.</li><li>Proofread and edit documents for grammar, punctuation, formatting, and consistency.</li><li>Identify and correct data discrepancies, missing information, or duplication issues.</li><li>Follow standardized data entry procedures and quality checks to ensure data integrity.</li><li>Collaborate with team members to clarify data requirements and resolve ambiguities.</li><li>Maintain organized records and provide timely status updates on tasks.</li><li>Assist with data reconciliation and reporting as needed.</li><li>Adhere to data security and confidentiality policies.</li></ul><p>&nbsp;</p><p><strong>Qualifications and Requirements</strong></p><ul><li>High school diploma or equivalent; additional coursework in data entry or language studies is a plus.</li><li>Entry-level experience or internship in data entry, admin support, or proofreading is preferred but not required.</li><li>Strong attention to detail and accuracy in handling large volumes of data.</li><li>Proficient in written and spoken Arabic; strong command of English grammar and spelling.</li><li>Basic computer skills and familiarity with common office software (e.g., MS Word, MS Excel) and data entry tools.</li><li>Ability to manage time effectively, meet deadlines, and work independently as well as as part of a team.</li><li>Good organizational skills and the ability to prioritize tasks in a fast-paced environment.</li></ul><p>&nbsp;</p><p><strong>Required Skills</strong></p><ul><li>Attention to detail</li><li>Typing speed and accuracy</li><li>Proofreading and copy-editing</li><li>Data management and database familiarity</li><li>Problem-solving and critical thinking</li><li>Strong communication and collaboration</li><li>Time management and reliability</li></ul><p>&nbsp;</p><p><strong>Benefits and Perks</strong></p><ul><li>Competitive salary and performance-based incentives</li><li>Opportunity for growth and training in data disciplines</li><li>Supportive team environment with a focus on professional development</li><li>Flexible work arrangements where feasible</li><li>Local benefits in accordance with company policies</li></ul>

<p>We are looking for a cost control operation to join our F&amp;B team.</p><p>Main duties:</p><ul><li>Prepare the costing for recipes and menus prepared by the Executive Chef and suggest the selling price.</li><li>Review and prepare costing for set menus/special menus.</li><li>Review spot checks on recipes on a regular basis during food preparation to ensure standards recipes are followed and act accordingly.</li><li>Ensure inventories are carried out on timely basis</li><li>Review variances in inventories</li><li>Review daily, weekly, monthly and quarterly reports prepared by Cost Control team to be sent to necessary DHs on timely basis.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum of 2 years experience as Cost Controller in hotels or restaurants.</li><li>Good communication in English language in spoken and written form.</li><li>Good Computer skills and Stock Control System</li></ul>

<p>Hiring Executive Secretary / Document Controller to provide comprehensive administrative and executive support to senior management within a construction company in Beirut.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3 5 years of experience as an Executive Secretary, Executive Assistant, Document Controller, Project Secretary, or similar position.<br>Previous experience within a construction, engineering, contracting, or real estate company is highly preferred.</p>

Role Description <br><br>The Financial Controller is a full-time, on-site role based in Beirut Governorate, Lebanon. This role oversees day-to-day financial operations, including managing the general ledger, supervising accounting processes, and ensuring accurate and timely preparation of financial statements and reports. Responsibilities include budgeting, forecasting, variance analysis, and monitoring cash flow to support strategic decision-making and financial stability. The Financial Controller will implement and maintain internal controls, coordinate audits, ensure compliance with local regulations and corporate policies, and support inventory and cost accounting related to production. The role collaborates closely with leadership and cross-functional teams to provide financial insights, optimize resources, and enhance overall financial performance.<br><br> <br>Qualifications<br><br> <br> Candidates should possess strong Accounting skills, including general ledger management and understanding of accounting principles.<br><br> Candidates should possess expertise in Financial Statements and Financial Reporting, with the ability to prepare, analyze, and present accurate reports.<br><br> Candidates should possess solid Finance knowledge, including budgeting, forecasting, cash flow management, and cost control.<br><br> Candidates should possess advanced Analytical Skills for variance analysis, performance monitoring, and data-driven recommendations.<br><br> Bachelor s degree in Accounting, Finance, or a related field; professional certification (e.g., CPA, ACCA, CMA) is an advantage.<br><br> Minimum 5 years of experience as a Financial Controller, ideally within retail, fashion, or manufacturing environments.<br><br> Proficiency in ERP systems and advanced Excel skills; familiarity with reporting and BI tools is beneficial.<br><br> Strong attention to detail, integrity, and ability to work collaboratively with cross-functional teams in a fast-paced setting.<br><br> Effective written and verbal communication skills in English; Arabic

<p>We are looking for a Junior Controller to support the Finance team in day-to-day financial operations, data accuracy, reconciliations, and reporting.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Accounting, Finance, or a related field.</li><li>1-2 years of experience in accounting, audit, or finance.</li><li>Good understanding of basic accounting principles and reconciliations.</li><li>Strong knowledge of Microsoft Excel.</li><li>Experience with accounting software or ERP systems (Dolphin) is preferred.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and analytical skills.</li><li>Fluent in English French is a plus.</li></ul>

<p>A well-established company is looking for a Legal Officer to join its team.</p><p>Key Responsibilities</p><ul><li>Process and submit all National Social Security Fund (NSSF) documentation and declarations.</li><li>Follow up on employee registrations, terminations, salary declarations, and amendments with NSSF.</li><li>Deliver and collect official documents from NSSF offices and ensure timely processing.</li><li>Coordinate and follow up with various government entities, including:</li><ul><li>Ministry of Labor</li><li>Ministry of Finance</li><li>Municipalities</li><li>Other public administrations and regulatory authorities</li></ul><li>Follow up on "Katib Adel" (Notary Public) transactions and legal document authentication.</li><li>Maintain accurate records and archives of all governmental and legal documentation.</li><li>Monitor deadlines and ensure compliance with applicable labor, social security, and governmental regulations.</li><li>Assist HR and Administration departments with employee-related official documentation and permits.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1- 2 years of experience in NSSF administration and government relations is mandatory.</p><p>Excellent communication and follow-up skills.</p><p>Strong organizational and document management abilities.</p><p>Proficiency in Microsoft Office applications.</p><p>Valid driving license (Car &amp; Moto) are required.</p>

<p>She will manage and organize legal documents, contracts, and compliance records, maintain legal files, databases, and document tracking systems, ensure timely submission and renewal of licenses, permits, and agreements, and support the legal advisor in compliance and risk management initiatives. Furthermore, she will manage the CEO s calendar, appointments, and travel arrangements, prepare meeting agendas, minutes, and follow-ups, assist in organizing internal and external meetings and events, and provide administrative support as needed to ensure operational efficiency.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Law or a related field from reputable universities.</p><p>Minimum 3 years of experience in an Administrative or Executive Support role with large local or regional organizations as Administrative Assistant or Executive Assistant within a Legal Department.</p><p>Experience in legal administration or supporting a legal department is a must.</p><p>Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. High attention to detail and discretion in handling confidential information. Hands-on. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and document management tools.</p>

<p>Job Type: Full-Time | On-Site Industry: Food Distribution Reports to: Management / Administration Department Position Overview The Administrative Assistant will support the smooth daily operation of the company by managing administrative processes, documentation, coordination, and communication across departments. The role is well suited to a highly organized and service-oriented professional who can maintain accurate records, follow up on priorities, and support management, finance, warehouse, logistics, and HR teams in a fast-paced food distribution environment. Key Responsibilities 1. Office Administration &amp; Documentation Handle incoming calls, emails, correspondence, filing, scanning, photocopying, and general office administration. Maintain organized and up-to-date physical and electronic records, files, databases, and archives. Draft routine letters, internal communications, reports, forms, and administrative documents. Monitor administrative deadlines, document expiries, renewals, and follow-up actions. Coordinate meetings, interviews, internal training sessions, and departmental communications as required. Maintain office supplies and coordinate routine administrative requirements with suppliers and service providers. 2. HR &amp; Employee Administration Support Maintain employee files, contact details, attendance records, leave documentation, and other administrative records. Support recruitment coordination, including receiving CVs, scheduling interviews, and preparing candidate documentation. Assist with new-employee onboarding, collection of required documents, and preparation of orientation materials. Support the preparation and submission of NSSF and other employee-related administrative documents, as required. Coordinate travel, accommodation, and local arrangements for employees, visitors, or operational teams when needed. 3. Finance &amp; Procurement Support Receive, organize, and follow up on supplier invoices, expense claims, payment requests, and supporting documentation. Coordinate with the Finance Department to ensure documents are complete and submitted on time for approval and payment. Maintain petty cash, expense logs, purchase-related documentation, and basic tracking sheets. Assist with the preparation of purchase orders, supplier files, and administrative documentation related to procurement activities. Support the collection and organization of documents required for monthly closing, audits, or internal reporting. 4. Operational &amp; Cross-Functional Coordination Liaise with warehouse, logistics, sales, procurement, finance, and HR teams to ensure accurate document flow and timely follow-up. Support the preparation, filing, and circulation of delivery-related, stock-related, and supplier documentation. Assist in maintaining documentation required for food safety, quality, regulatory, and operational compliance. Coordinate administrative follow-up for licenses, insurance policies, contracts, and other company records, under management direction. Support internal events, exhibitions, tenders, client documentation, or special projects when required. The Role s Impact Ensures efficient administrative coordination across a dynamic food distribution operation. Supports accurate documentation, timely follow-up, and smoother communication between departments. Contributes to stronger employee administration, finance support, and operational compliance. Offers a solid opportunity to grow within a structured and fast-moving business environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma, bachelor s degree, or equivalent practical experience in Business Administration, Office Management, HR, Accounting, or a related field.</li><li>Proven experience in an administrative assistant, office coordinator, receptionist, or similar support role.</li><li>Strong organizational and time-management skills, with the ability to manage multiple tasks accurately.</li><li>Good command of Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint.</li><li>Strong written and verbal communication skills in Arabic and English; French is an advantage.</li><li>Previous exposure to HR administration, invoice handling, procurement support, or document control is preferred.</li><li>Experience in food distribution, FMCG, logistics, retail, or a fast-paced operational environment is an advantage.</li><li>Highly organized, detail-oriented, and dependable.</li><li>Professional, discreet, and able to handle confidential information appropriately.</li><li>Proactive and comfortable following up with different departments and external parties.</li><li>Service-oriented, adaptable, and able to work independently while contributing effectively within a team.</li><li>Able to remain composed and efficient when handling multiple priorities and deadlines.</li></ul>

<p>We are looking for a company driver residing in Keserwan to commute daily from Jounieh to Beirut using a Renault Kangoo.</p><p>The driver will primarily be responsible for shipping and customs clearance documentation-related duties, including document collection, submission, and delivery between offices, customs, port, and relevant authorities.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Residing in Keserwan/Jounieh area</li><li>Valid driving license</li><li>Good knowledge of Beirut and port/customs areas</li><li>Reliable, organized, and professional</li><li>Previous experience in shipping/customs clearance is an advantage</li></ul>

<p><b>Responsibilities</b>:</p><ul><li>Conduct market research to identify potential projects and clients.</li><li>Develop and implement strategies for client engagement.</li><li>Prepare proposals, feasibility studies, and cost estimates.</li><li>Meet with clients to assess needs and present solutions.</li><li>Negotiate terms and finalize agreements.</li><li>Ensure compliance with technical and contractual requirements.</li><li>Handover projects to operations and document key client details.</li><li>Communicate regularly with management on progress and opportunities.</li><li>Report on client acquisitions and maintain confidentiality and professionalism.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Essential Skills and Qualifications:</p><ul><li>Strong background in engineering with proven expertise in project planning, pricing, and client negotiations.</li><li>Proficiency in AutoCAD, Microsoft Office, and other project-related tools.</li><li>Excellent communication and interpersonal skills in English and Arabic.</li><li>Ability to analyze market trends and develop competitive pricing strategies.</li></ul>

<p>We are seeking an experienced, dedicated Quality Control Technician to join our team.</p><p>A- Duties and Responsibilities:</p><ul><li>1) Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials</li><li>2) Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the production supervisor.</li><li>3)Document and update inspection results by completing reports.</li><li>4) Accomplish organization mission by completing related results as needed</li></ul><p>C- Shedule</p><p>From Monday to Friday from 8am till 4pm</p><p><strong>Desired Candidate Profile</strong></p><p>B- Requirements and Qualifications.</p><ul><li>1) B.S degree in mechanical or related field</li><li>2) 1 to 2 years of experience</li><li>3) Strong communication skills, including the ability to explain and teach methodologies</li></ul>

<p>For a well-established FMCG Group in Lebanon. She will provide legal and executive administrative support by managing legal documentation, compliance records, licenses, and agreements, while assisting the Legal Advisor with compliance and risk management. She will also support the CEO through calendar and travel management, meeting coordination, follow-ups, and general administrative tasks to ensure smooth and efficient operations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Law or a related field from reputable universities.</li><li>Minimum 3 years of experience in an administrative or executive support role with reputable organizations as Administrative Assistant or Executive Assistant or Customer Service or Office Assistant.</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>High attention to detail and discretion in handling confidential information.</li><li>Hands-on.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint) and document management tools.</li></ul>

<p>We are looking for a highly organized and detail-oriented Executive Assistant to support management with corporate governance, legal, compliance, contracts, and administrative matters.</p><p><b><br></b></p><p><b>Key Responsibilities:</b></p><ul><li>Prepare and maintain Board of Directors and Shareholders meeting minutes and corporate records.</li><li>Follow up with lawyers and authorities on legal matters, licenses, permits, registrations, and compliance requirements.</li><li>Manage external contracts, renewals, and related payment schedules.</li><li>Maintain organized and secure digital and physical records of legal, financial, and official documents.</li><li>Follow up on ongoing projects and ensure deadlines and requirements are met.</li><li>Coordinate with external vendors, service providers, legal representatives, and internal departments.</li><li>Support audits, due diligence, and other management requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent organizational and follow-up skills.</li><li>Strong attention to detail and ability to manage multiple priorities.</li><li>Excellent written and verbal communication skills.</li><li>High level of confidentiality and professionalism.</li><li>Proficiency in MS Office and document management.</li><li>Previous experience in Executive Assistance, Administration, Legal, or Compliance is a plus.</li></ul>

<p>We are looking for a QC Officer to safeguard product quality across the production cycle from incoming raw materials to finished goods. The ideal candidate is meticulous, hands-on, comfortable in both lab and production floor settings.</p><p>Responsibilities:</p><ul><li>Test and verify incoming raw materials, ingredients, and packaging materials against InnoBev quality manual requirements.</li><li>Conduct routine in-process testing during production</li><li>Perform raw/treated water analysis and CO2 analysis checks.</li><li>Carry out microbiological testing on incoming ingredients, raw materials, syrup, and finished goods per the quality plan.</li><li>Coordinate with production on cleaning and sanitation of machinery, verifying results visually and through lab testing</li><li>Document test results accurately and report non-conformances to the QC Manager</li><li>Take appropriate corrective action on non-conforming results, escalating to the QC Manager when needed.</li><li>Report shortages of lab chemicals or equipment in a timely manner.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications:</p><ul><li>Bachelor' Degree in Food Science, Chemistry, Microbiology, or a related field.</li><li>0 2 years of QC experience in food &amp; beverage or FMCG manufacturing preferred</li><li>Working knowledge of lab testing procedures and food safety/quality standards</li><li>Strong attention to detail</li><li>Comfortable working shifts/production hours as required by the plant schedule.</li></ul>

<p>We are looking for a detail-oriented Accountant to manage daily accounting operations, payroll administration, financial records, and administrative support. This role is ideal for someone who is organized, analytical, and comfortable handling both accounting and operational administrative responsibilities.</p><p>Key Responsibilities</p><ul><li>Record invoices, journal entries, receipts, payments, and sales transactions in the accounting system.</li><li>Prepare and reconcile supplier statements, trial balances, bank records, and financial reports.</li><li>Process monthly payroll, salaries, payslips, and employee compensation records.</li><li>Prepare and follow up on CNSS, NSSF, employee insurance, and government-related documentation.</li><li>Maintain accounting files, employee records, legal documents, and ensure timely renewals.</li><li>Monitor expense reports, petty cash, attendance, leave records, and supporting administrative documentation.</li><li>Assist with inventory of office supplies, document management, scanning, filing, and general administrative tasks.</li><li>Support management with financial reporting, reconciliations, and day-to-day operational coordination.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Accounting, BT/TS/LT in Accounting.</li><li>Minimum 3 years of accounting experience.</li><li>Strong knowledge of accounting principles, payroll processing, and financial reconciliations.</li><li>Proficiency in Microsoft Excel and accounting software.</li><li>Experience with payroll, CNSS, and government administrative procedures is an advantage.</li><li>Administrative experience is a plus.</li><li>Excellent organizational skills with strong attention to detail.</li><li>Ability to manage confidential information and prioritize multiple tasks.</li><li>Arabic fluency required; working English is a plus.</li></ul>

<p>The receiving agent is responsible for receiving, inspecting, storing and for recording shipments on system. He/ She is also responsible for unloading packages and checking their contents to ensure they match the store order.<br><br><b>Responsibilities:<br></b><br>- Receive merchandize, count it physically and electronically in order to ensure accuracy of information and inspect its quality to report discrepancies.<br>- Inspect received packages to ensure they are received in good condition and nothing is damaged.<br>- Verify packages according to order and invoices (quantity, quality, price etc.).<br>- Scan &amp; maintain accurate records of all items on Navision. Assist in the physical inventory process of the store report the end-of-day inventory status to Store Manager.<br>- Inspect and maintain all equipment, including the data reader.<br>- Coordinate with the warehouse team on receiving appropriate barcodes for all items.<br>- Perform a smooth &amp; safe transfer order (In/Out) process and document it on system.<br>- Assist Sales Representatives in replenishing stocks on the shelves in order to ensure availability of products at all times.<br>- Perform other duties that are aligned &amp; related to the job scope.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High School Degree<br>- Experience: 0 to 1 year of experience in the sales field.<br>- Linguistic Skills: Advanced in English &amp; Arabic, French is a plus.<br>- Computer Skills: Good knowledge in Ms. Office.</p>

<p>We are seeking a fluent Spanish speaker to join our Technical Support team. This is a full-time, office-based position supporting Spanish-speaking clients in the online gaming and betting industry.</p><p>The role is entirely email-based, with no phone calls required. The successful candidate will respond to clients using prepared scripts and company guidelines, investigate their concerns, provide clear solutions and escalate complex cases when necessary.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Respond to Spanish-speaking clients via email</li><li>Provide accurate support using approved scripts and procedures</li><li>Assist with account, platform and service-related issues</li><li>Identify problems and communicate clear solutions</li><li>Escalate complex cases to the appropriate department</li><li>Document interactions and maintain accurate support records</li><li>Follow company procedures and service-quality standards</li><li>Protect client information and maintain confidentiality</li></ul><p>Requirements</p><ul><li>Fluent written and spoken Spanish</li><li>Good computer and troubleshooting skills</li><li>Strong written communication and customer-service skills</li><li>Responsible, detail-oriented and solution-focused</li><li>Comfortable working rotating 12-hour day and night shifts</li><li>Previous technical support or customer-service experience is an advantage</li></ul><p>Schedule</p><ul><li>Two day shifts</li><li>Two days off</li><li>Two night shifts</li><li>Two days off</li></ul><p>Day shifts generally run from 9:00 AM to 9:00 PM. Night shifts run from 9:00 PM to 9:00 AM.</p><p><strong>Desired Candidate Profile</strong></p><p>Fluent written and spoken Spanish</p><p>Good computer and troubleshooting skills</p><p>Strong written communication and customer-service skills</p><p>Responsible, detail-oriented and solution-focused</p><p>Comfortable working rotating 12-hour day and night shifts</p><p>Previous technical support or customer-service experience is an advantage</p>

<p><br></p><p>We are looking for a Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment. You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.</p><p><strong>What You Will Do</strong></p><ul><li>Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start</li><li>Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform</li><li>Handle incoming support tickets and client inquiries in a timely, professional manner</li><li>Help monitor account health and flag potential issues to the CSM team</li><li>Conduct platform walkthroughs and training sessions with dealership staff</li><li>Collect and document client feedback and relay it to the product and tech teams</li><li>Educate clients on Viova AI capabilities to drive adoption and confidence in the platform</li><li>Collaborate closely with CSMs to ensure clients receive consistent, proactive support</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>0 to 2 years of experience in customer support, customer success, or a client-facing role</p><p>Fluent in English (spoken and written); German, Spanish, or Italian is a strong plus for our European dealer clients</p><p>Comfortable with technology and genuinely curious about AI</p><p>A clear, friendly communicator who builds rapport easily</p><p>Organized, detail-oriented, and able to manage multiple tasks at once</p><p>Proactive and self-motivated you take initiative without waiting to be told</p><p>Experience with SaaS, automotive retail, or tech support is a plus but not required</p><p>Based in Europe and available to work CET or UK business hours</p>

<p>Individuals in the Customer Support Analyst I role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 help desk support. They work with a broad range of infrastructure products and basic networking components. They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member. Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products. Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements. Handle Service Task / End-User Support : First point of contact and day-to-day technical support to end users Respond to Level 1 and 2 support requests via the IT Ticketing system Enter call data into the tracking system Provide user access service in accordance with established procedures Diagnose problems systematically and evaluate multiple options before escalation Meet agreed service levels and proactively communicate delays or blockers Document problem status, troubleshooting and resolution Endpoint, Hardware, Software &amp; Peripheral Support: Configure, deploy, maintain and troubleshoot laptops, desktops, mobile devices, printers, scanners, meeting-room equipment and other IT peripherals Perform standard software installations, updates, upgrades and endpoint configuration Perform minor hardware and peripheral troubleshooting and coordinate warranty/vendor repairs Prepare equipment for new starters, transfers, replacements and field deployments Ensure endpoint configurations comply with ICT and security standards IT Asset &amp; Inventory Management: Maintain complete, accurate and current IT asset records Record asset allocation, movement, repair, replacement, return and disposal Conduct periodic physical verification and investigate discrepancies proactively Ensure assets are correctly assigned to users and locations Support the complete IT asset lifecycle Projects, Field Support &amp; Operational Activities : Independently manage assigned activities and deliverables within ICT projects Prepare simple implementation plans, timelines and status updates Identify dependencies, risks and blockers and escalate them proactively Provide IT support to WVL offices and field locations as required Travel to remote offices for installations, troubleshooting, maintenance and assessments Prepare required equipment, tools and documentation before field visits Support testing, rollouts, migrations and technology improvements Security, Compliance &amp; Service Continuity: Adhere to WVL and corporate ICT security policies, procedures and standards Support endpoint security, patching, encryption, MFA and other required controls Promptly report suspected security incidents, vulnerabilities, lost equipment or policy violations Protect credentials, organizational information and IT equipment Support business continuity and recovery procedures relevant to end-user technology Ensure Documentation, Communications and Service Improvement: Create and maintain documentation of issue resolutions, procedures and troubleshooting guides Document solutions to common problems and contribute to the Knowledge Base Communicate updates on issues in a timely manner Alert team members about recurring problems Participate in integration and user acceptance testing Recommend practical improvements to service quality and support processes Train or guide co-workers on supported functionality where required. Vendor &amp; Procurement Support: Coordinate with vendors and service providers for technical support, repairs, warranties and replacements Track equipment sent for repair and follow up until closure Escalate delayed vendor actions and maintain appropriate records Assess technical requirements before recommending hardware or software purchases Ensure proposed purchases comply with ICT standards and have appropriate business/technical justification Follow WVL procurement and approval procedures Perform Other Duties as Required: Attend relevant WVL meetings and participate in capacity-building activities as needed Act responsibly regarding own security and contribute to a positive security culture Report safeguarding incidents as required by policy Abide by security policies and procedures and report incidents or breaches to the appropriate manager Perform other duties as assigned by the Line Manager</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science or another related field. Relevant IT certifications such as Microsoft or CompTIA are an advantage. Demonstrated practical experience in IT service desk, desktop support or a comparable technical support role. Typically 2 to 3 years of IT work experience. Demonstrated ability to independently troubleshoot hardware, software, Windows/Microsoft 365 endpoints and basic network issues. Experience with IT asset management, vendor coordination and supporting multiple priorities is required. Effective written and verbal communication in English. The position requires ability and willingness to travel independently and frequently to WVL offices and field locations. Occasionally lift and carry IT equipment and peripherals, and perform basic physical tasks associated with IT support, such as connecting equipment, installing peripherals, and accessing equipment in office/network environments. Experience with Microsoft 365 administration/support, including Outlook, Teams, OneDrive and SharePoint Experience with Windows 10/11 endpoint administration and troubleshooting Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, IP addressing and network troubleshooting Experience with network printers and peripheral troubleshooting IT service management / ITIL knowledge or certification Experience working in a multi-office or field-support environment Demonstrated ability to manage multiple priorities independently and communicate progress proactively</p>

<p>We are designing the grid of the future! EPE is seeking a highly skilled Senior QA with strong hands-on experience in Playwright to design, build, and maintain automated test frameworks for our web applications. The ideal candidate will have a solid background in software quality assurance, test automation best practices, and modern CI/CD processes. You will have opportunities to work with the latest technologies and contribute to a growing portfolio of products that are helping shape the future of power systems.</p><h2>Responsibilities</h2><p>How you can make an impact:</p><ul><li>Design, develop, and maintain automated UI and API test suites using Playwright (TypeScript/JavaScript or Python).</li><li>Build and extend modular, reusable automation frameworks.</li><li>Integrate automated tests into CI/CD pipelines (GitHub Actions).</li><li>Perform functional, regression, smoke, and cross-browser testing using automation and manual testing</li><li>Collaborate with developers and product owners to understand requirements and define clear test plans.</li><li>Identify, document, and track defects; verify fixes and ensure test coverage.</li><li>Analyze automation test results and provide meaningful insights to engineering teams.</li><li>Continuously enhance automation processes, tools, and best practices.</li><li>Mentor QA team members on Playwright usage and automation techniques.</li><li>Contribute to overall QA strategy and maintain high engineering quality standards.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Bring your passion, here's what s needed:</p><ul><li>2+ years of experience in QA automation engineering.</li><li>Strong, proven experience writing automated tests with Playwright.</li><li>Solid proficiency in TypeScript/JavaScript for Playwright.</li><li>Experience with modern QA methodologies, test design, and test management tools.</li><li>Hands-on experience with CI/CD integration for automated tests.</li><li>Experience with REST API testing and tools such as Postman, Playwright API, or similar.</li><li>Familiarity with version control systems (Git).</li><li>Strong debugging, analytical, and problem-solving skills.</li><li>Excellent communication and collaboration skills, with the ability to work in a fast-paced, agile environment.</li><li>A passion for the energy sector and a desire to make a meaningful impact through technology.</li></ul><h2>Desired Skills:</h2><ul><li>Experience with cloud platforms (AWS, Azure, etc.) and microservices architectures.</li><li>Familiarity with containerization and deployment tools like Docker and Kubernetes.</li><li>Knowledge of testing frameworks and methodologies for front-end development.</li><li>Familiarity with Energy Industry and power systems software</li></ul>