وظائف Client of Itineris HR (KU)

<p>Job Type: Full-Time | On-Site Industry: Food Distribution Reports to: Management / Administration Department Position Overview The Administrative Assistant will support the smooth daily operation of the company by managing administrative processes, documentation, coordination, and communication across departments. The role is well suited to a highly organized and service-oriented professional who can maintain accurate records, follow up on priorities, and support management, finance, warehouse, logistics, and HR teams in a fast-paced food distribution environment. Key Responsibilities 1. Office Administration &amp; Documentation Handle incoming calls, emails, correspondence, filing, scanning, photocopying, and general office administration. Maintain organized and up-to-date physical and electronic records, files, databases, and archives. Draft routine letters, internal communications, reports, forms, and administrative documents. Monitor administrative deadlines, document expiries, renewals, and follow-up actions. Coordinate meetings, interviews, internal training sessions, and departmental communications as required. Maintain office supplies and coordinate routine administrative requirements with suppliers and service providers. 2. HR &amp; Employee Administration Support Maintain employee files, contact details, attendance records, leave documentation, and other administrative records. Support recruitment coordination, including receiving CVs, scheduling interviews, and preparing candidate documentation. Assist with new-employee onboarding, collection of required documents, and preparation of orientation materials. Support the preparation and submission of NSSF and other employee-related administrative documents, as required. Coordinate travel, accommodation, and local arrangements for employees, visitors, or operational teams when needed. 3. Finance &amp; Procurement Support Receive, organize, and follow up on supplier invoices, expense claims, payment requests, and supporting documentation. Coordinate with the Finance Department to ensure documents are complete and submitted on time for approval and payment. Maintain petty cash, expense logs, purchase-related documentation, and basic tracking sheets. Assist with the preparation of purchase orders, supplier files, and administrative documentation related to procurement activities. Support the collection and organization of documents required for monthly closing, audits, or internal reporting. 4. Operational &amp; Cross-Functional Coordination Liaise with warehouse, logistics, sales, procurement, finance, and HR teams to ensure accurate document flow and timely follow-up. Support the preparation, filing, and circulation of delivery-related, stock-related, and supplier documentation. Assist in maintaining documentation required for food safety, quality, regulatory, and operational compliance. Coordinate administrative follow-up for licenses, insurance policies, contracts, and other company records, under management direction. Support internal events, exhibitions, tenders, client documentation, or special projects when required. The Role s Impact Ensures efficient administrative coordination across a dynamic food distribution operation. Supports accurate documentation, timely follow-up, and smoother communication between departments. Contributes to stronger employee administration, finance support, and operational compliance. Offers a solid opportunity to grow within a structured and fast-moving business environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma, bachelor s degree, or equivalent practical experience in Business Administration, Office Management, HR, Accounting, or a related field.</li><li>Proven experience in an administrative assistant, office coordinator, receptionist, or similar support role.</li><li>Strong organizational and time-management skills, with the ability to manage multiple tasks accurately.</li><li>Good command of Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint.</li><li>Strong written and verbal communication skills in Arabic and English; French is an advantage.</li><li>Previous exposure to HR administration, invoice handling, procurement support, or document control is preferred.</li><li>Experience in food distribution, FMCG, logistics, retail, or a fast-paced operational environment is an advantage.</li><li>Highly organized, detail-oriented, and dependable.</li><li>Professional, discreet, and able to handle confidential information appropriately.</li><li>Proactive and comfortable following up with different departments and external parties.</li><li>Service-oriented, adaptable, and able to work independently while contributing effectively within a team.</li><li>Able to remain composed and efficient when handling multiple priorities and deadlines.</li></ul>

<p><br></p><p>Role Purpose</p><p>The Hostess will be responsible for managing the complete customer journey, from the moment customers arrive until they leave. Unlike a traditional hostess role focused only on welcoming and seating guests, this is a hands-on, full-cycle customer service position. The Hostess will welcome customers, explain the menu, take and serve orders, follow up on their experience, prepare and present bills, process payments, and ensure that every customer leaves satisfied. She will act as the primary point of contact for customers and represent the warmth, quality, and hospitality of the brand.</p><p>Key Responsibilities</p><p>Welcoming and Seating Customers</p><ul><li>Greet every customer promptly, warmly, and professionally.</li><li>Assist customers in finding suitable seating and ensure that tables are clean and ready.</li><li>Manage customer flow and waiting times during busy periods.</li><li>Answer initial questions about the bakery, its concept, products, and services.</li><li>Create a welcoming atmosphere that reflects the identity and values of the business.</li></ul><p>Menu Presentation and Order Taking</p><ul><li>Present and explain the menu, including sourdough products, ingredients, flavors, beverages, and available daily items.</li><li>Provide informed recommendations based on customers preferences.</li><li>Clearly communicate available products, special offers, and out-of-stock items.</li><li>Ask customers about allergies or dietary preferences and communicate such information accurately to the kitchen.</li><li>Take dine-in and takeaway orders accurately.</li><li>Enter orders correctly into the POS system.</li><li>Suggest complementary products and promote relevant menu items without applying unnecessary pressure.</li></ul><p>Serving Customers</p><ul><li>Coordinate with the kitchen and bakery teams to ensure orders are prepared accurately and delivered on time.</li><li>Serve food, bakery products, and beverages according to the company s service standards.</li><li>Ensure that every order is complete, correctly presented, and served to the right customer.</li><li>Check on customers during their visit and respond promptly to additional requests.</li><li>Clear used plates, cups, and service items while maintaining a clean and comfortable table.</li></ul><p>Customer Experience Management</p><ul><li>Take ownership of the customer s entire experience from arrival to departure.</li><li>Build friendly and professional relationships with regular and first-time customers.</li><li>Observe customer needs and offer assistance proactively.</li><li>Handle questions, special requests, concerns, and minor complaints calmly and professionally.</li><li>Escalate serious complaints or operational issues to the Store Manager when necessary.</li><li>Gather customer feedback and share relevant observations with management.</li><li>Help turn every visit into a positive and memorable customer experience.</li></ul><p>Billing and Payment</p><ul><li>Prepare and verify customers bills accurately.</li><li>Present the bill promptly and courteously when requested.</li><li>Process cash, card, and other approved payment methods.</li><li>Issue receipts and return the correct change when applicable.</li><li>Follow established cash-handling and POS procedures.</li><li>Report any billing errors, payment discrepancies, or system issues immediately.</li><li>Thank customers sincerely and offer a warm farewell as they leave.</li></ul><p>Front-of-House Readiness</p><ul><li>Maintain the cleanliness and appearance of the entrance, seating area, tables, menus, counters, and customer-facing spaces.</li><li>Ensure menus, napkins, cutlery, packaging materials, and service supplies are available and properly arranged.</li><li>Support opening and closing activities related to the customer area.</li><li>Communicate product availability and customer feedback to the bakery, kitchen, and management teams.</li><li>Assist colleagues during busy periods to maintain smooth and efficient service.</li><li>Follow all food safety, hygiene, grooming, and workplace procedures.</li></ul><p>Key Performance Indicators</p><p>Performance will be assessed based on:</p><ul><li>Customer satisfaction and feedback.</li><li>Quality and consistency of the customer experience.</li><li>Speed and accuracy of order taking and service.</li><li>Billing and payment accuracy.</li><li>Product knowledge and ability to make suitable recommendations.</li><li>Effectiveness in handling customer requests and complaints.</li><li>Cleanliness and readiness of the customer area.</li><li>Attendance, punctuality, grooming, and professional conduct.</li><li>Cooperation with the bakery, kitchen, and front-of-house teams.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; hospitality training is an advantage.</li><li>Previous experience in a bakery, caf , restaurant, hotel, or customer-facing retail environment is preferred.</li><li>Comfortable performing both hostess and table-service responsibilities.</li><li>Experience using a POS system and handling payments is an advantage.</li><li>Good spoken Arabic and English; French is an advantage.</li><li>Good understanding of professional customer service standards.</li><li>Interest in artisanal bakery products, food, and hospitality.</li><li>Availability to work flexible shifts, including weekends and public holidays when required.</li></ul><p>Required Competencies</p><ul><li>Warm, friendly, and naturally hospitable personality.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and strong personal hygiene.</li><li>Attentive, observant, and customer-focused.</li><li>Able to explain products confidently and accurately.</li><li>Good memory and attention to detail.</li><li>Comfortable handling multiple customers and tasks simultaneously.</li><li>Ability to remain calm and courteous during busy periods.</li><li>Honest and responsible when handling bills and payments.</li><li>Proactive, reliable, punctual, and committed to teamwork.</li><li>Physically able to stand and move throughout the shift.</li></ul>

<p>The Accountant supports the Company s day-to-day accounting activities, including transaction processing, record keeping, account reconciliations, tax compliance, and financial reporting. The role is responsible for maintaining accurate and complete financial records, ensuring transactions are properly classified and documented, and providing timely support for closing, audits, and management reporting.</p><p><strong>Key Responsibilities</strong></p><p><strong>Accounting Records &amp; Transaction Processing</strong></p><ul><li>Post journal entries and accurately record financial transactions in Odoo and supporting spreadsheets.</li><li>Ensure transactions are correctly coded, classified, and supported by appropriate documentation.</li><li>Verify the accuracy and completeness of accounting data and promptly address inconsistencies.</li></ul><p><strong>Payables, Receivables &amp; Expenses</strong></p><ul><li>Process supplier invoices, match them to purchase orders, and prepare payment vouchers.</li><li>Track accounts receivable balances and follow up on outstanding customer payments.</li><li>Monitor company expenses and reconcile corporate credit card statements.</li><li>Collaborate with colleagues, customers, and vendors to resolve account discrepancies.</li></ul><p><strong>Reconciliations &amp; Financial Reporting</strong></p><ul><li>Reconcile bank statements, accounts payable, accounts receivable, and other assigned ledger accounts.</li><li>Assist in preparing financial reports and statements under the direction of senior team members.</li><li>Support month-end and year-end closing activities by providing accurate schedules and reconciliations.</li></ul><p><strong>Tax, Compliance &amp; Audit Support</strong></p><ul><li>Prepare and file tax returns accurately and in accordance with applicable regulatory requirements.</li><li>Monitor changes in tax regulations and support the timely implementation of required updates.</li><li>Provide supporting documents and assistance during internal and external financial audits.</li><li>Follow Company accounting policies, procedures, and internal control requirements.</li></ul><p><strong>Records &amp; Documentation</strong></p><ul><li>Maintain organized and up-to-date physical and digital filing systems for financial documents.</li><li>Retrieve and provide records as needed for audits, reviews, and management inquiries.</li><li>Protect the confidentiality and integrity of financial information and supporting documentation.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor s degree in Accounting.</li><li>Relevant professional accounting certifications will be considered an advantage.</li></ul><p><strong>Experience Requirements</strong></p><ul><li>Three to five years of proven experience in an Accountant role.</li><li>Hands-on experience using Odoo accounting software.</li><li>Practical experience with journal entries, invoice processing, account reconciliations, tax filings, and financial reporting.</li><li>Experience supporting month-end and year-end closings and financial audits.</li></ul><p><strong>Technical Competencies</strong></p><p><strong>Accounting &amp; Finance</strong></p><ul><li>General Ledger Accounting</li><li>Journal Entries</li><li>Accounts Payable and Accounts Receivable</li><li>Bank and Credit Card Reconciliations</li><li>Invoice Processing and Payment Documentation</li><li>Tax Compliance and Return Preparation</li><li>Financial Reporting and Closing Support</li><li>Audit Support and Internal Controls</li></ul><p><strong>ERP &amp; Systems</strong></p><ul><li>Odoo Accounting Software</li><li>Microsoft Excel and Financial Spreadsheets</li><li>Digital Record-Keeping and Document Management</li><li>Financial Data Review and Validation</li></ul><p><strong>Professional Competencies</strong></p><ul><li>High attention to detail and accuracy.</li><li>Strong organizational and time-management skills.</li><li>Analytical mindset and ability to interpret financial data.</li><li>Clear communication and effective cross-functional collaboration.</li><li>Professional judgment, integrity, discretion, and accountability.</li><li>Ability to manage priorities and remain flexible during closing, filing, and audit periods.</li></ul><p><strong>Key Performance Indicators (KPIs)</strong></p><ul><li>Financial Data Entry Accuracy.</li><li>Invoice Processing Efficiency and Timeliness.</li><li>Accounts Receivable and Accounts Payable Aging.</li><li>Accuracy and Timeliness of Account Reconciliations.</li><li>Quality of Vendor and Customer Account Support.</li><li>Support for Month-End and Year-End Closings.</li><li>Compliance with Policies, Procedures, and Regulatory Requirements.</li><li>Timeliness and Accuracy of Financial Reporting.</li></ul><p><strong>Working Conditions</strong></p><ul><li>The role is primarily office-based.</li><li>Occasional overtime or flexibility in working hours may be required.</li><li>Regular interaction with colleagues, customers, vendors, and auditors is expected.</li></ul><p><strong>Benefits</strong></p><ul><li>Transportation allowance.</li><li>Optional medical insurance.</li><li>Mobile phone allowance.</li><li>Annual performance-based bonus, subject to the Company s performance appraisal process.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Accounting.</li><li>Relevant professional accounting certifications will be considered an advantage.</li><li>Three to five years of proven experience in an Accountant role.</li><li>Hands-on experience using Odoo accounting software.</li><li>Practical experience with journal entries, invoice processing, account reconciliations, tax filings, and financial reporting.</li><li>Experience supporting month-end and year-end closings and financial audits.</li><li>High attention to detail and accuracy.</li><li>Strong organizational and time-management skills.</li><li>Analytical mindset and ability to interpret financial data.</li><li>Clear communication and effective cross-functional collaboration.</li><li>Professional judgment, integrity, discretion, and accountability.</li><li>Ability to manage priorities and remain flexible during closing, filing, and audit periods.</li></ul>