وظائف اخصائي العمليات في لبنان

<p>Aspire Software is looking for an Technical Support II to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>About the Role The Technical Support (Tier 2) is the person who figures out what is actually happening inside our applications when standard support processes are no longer enough. You take ownership of technical issues Tier 1 cannot resolve, investigate them through logs, data, configuration, and HTTP traffic, and determine whether the cause is a software defect, configuration problem, data issue, infrastructure fault, integration failure, or end-user issue. You sit between Tier 1 Support and our Engineering, QA, DevOps, Technical Operations, and Product teams. Tier 1 brings you the problem; you bring Engineering a diagnosis: reproducible steps, evidence, a likely root cause, and a clear statement of customer impact. You are also an early warning system, recognizing when one ticket is the first sign of an incident affecting many customers, and raising it before it spreads.</p><p>What "good" looks like in this role: issues diagnosed to a likely cause with evidence attached; escalations Engineering can act on without re-investigating; incidents spotted early and their impact stated plainly; recurring problems turned into fixes, knowledge articles, or monitoring rather than repeat tickets.</p><p>Key Accountabilities &amp; Responsibilities</p><p>Technical Investigation &amp; Diagnosis</p><ul><li>Take ownership of issues escalated from Tier 1, gathering the right information from Tier 1, internal stakeholders, and clients to investigate efficiently.</li><li>Investigate application behaviour using server and application logs, SQL queries, browser developer tools, HTTP traffic, and configuration review.</li><li>Reproduce reported problems in test or staging environments, isolating the conditions (role, browser, data, configuration, timing) that trigger them.</li><li>Determine the likely cause (software defect, configuration, content/data, infrastructure, integration, or end-user) and document the evidence that supports it.</li><li>Troubleshoot integrations, APIs, data imports/exports, and scheduled jobs that connect our platform to client and third-party systems.</li><li>Identify and implement workarounds or temporary fixes that reduce the impact and severity of an issue for affected customers until the underlying cause can be resolved and clearly communicate the work and any limitations.</li><li>Maintain SLA commitments by managing the Tier 2 queue by priority and severity while quickly resolving known issues and routine requests as quick wins to keep the backlog moving.</li></ul><p>Incident Management</p><ul><li>Prioritize incidents and service requests by severity, customer impact, and SLA; keep clients and stakeholders informed through resolution.</li><li>Recognize patterns that suggest a broader incident (e.g., the same error across several clients) and raise them promptly through the major-incident process.</li><li>Assess and communicate customer impact: who is affected, how severely, since when, and whether a workaround exists.</li><li>Escalate to Engineering, DevOps, or Technical Operations with reproduction steps, evidence, and impact, and stay engaged until the issue is resolved.</li><li>Verify fixes and workarounds before closing, record investigation steps and outcomes in the tracking system, and contribute to post-incident reviews.</li><li>Occasional after-hours work is required during significant incidents.</li></ul><p>Cross-Functional Collaboration</p><ul><li>Act as the technical escalation point and mentor for Tier 1, coaching troubleshooting techniques and better information gathering.</li><li>Work with Software Engineering and QA to clarify defects, validate fixes, and share production context that improves test coverage.</li><li>Partner with DevOps and Technical Operations on infrastructure, deployment, and environmentrelated issues.</li><li>Provide technical expertise to Product Management, Project Management, and implementation teams on configuration, client implementations, integrations, and required changes.</li></ul><p>Continuous Improvement</p><ul><li>Analyze support trends to identify recurring issues and their underlying causes and contribute to problem management.</li><li>Create and maintain knowledge-base articles, runbooks, and troubleshooting guides for Tier 1 and Tier 2.</li><li>Recommend changes that reduce support volume: product improvements, configuration defaults, documentation, monitoring and alerting, and automation of repetitive diagnostics.</li><li>Stay current with product releases, architecture changes, and operational procedures, and follow established security, change-management, and support processes.</li><li>Recommend changes that reduce support volume: product improvements, configuration defaults, documentation, monitoring and alerting, and automation of repetitive diagnostics.</li><li>Stay current with product releases, architecture changes, and operational procedures, and follow established security, change-management, and support processes.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree or diploma in Computer Science, Software Engineering, Information Technology, or a related field. Equivalent combination of education and relevant experience will be considered.</p><p>2+ years of application development and/or technical support experience on web-based or SaaS products.</p><p>Proficiency reading server and application logs to diagnose warnings, errors, failures, and unexpected behaviour.</p><p>Working SQL skills with relational databases: joins, filtering, aggregation, and reading stored procedures to validate data and report output.</p><p>Solid grasp of HTTP/HTTPS (methods, status codes, headers, cookies) and hands-on use of browser developer tools.</p><p>Experience troubleshooting web applications built with HTML, CSS, and JavaScript/jQuery, including cross-browser and responsive behaviour.</p><p>Working knowledge of REST APIs and JSON/XML payloads.</p><p>Understanding of authentication and authorization concepts (sessions, cookies, roles, permissions, tokens).</p><p>Understanding of cloud-hosted applications and their common components (Azure preferred).</p><p>Strong working knowledge of Windows environments.</p><p>Basic scripting for diagnostics or automation (PowerShell preferred) and basic Git use to view history and code.</p><p>Experience working incidents and service requests in a ticketing or tracking system against priorities and SLAs, and following change-management processes.</p><p>Strong analytical and problem-solving skills; clear written and verbal communication with both technical and non-technical audiences.</p><p>Ability to manage multiple incidents and priorities at once, and availability for occasional afterhours work during significant incidents</p>

**Accountant & Administrative Officer – Zalka | Immediate Start** <br> <br>We are hiring an **Accountant & Administrative Officer** to handle daily accounting operations and administrative follow-up. <br> <br>**Monthly salary:** USD 750 basic + USD 150 transportation allowance. <br>**Working hours:** 8:30 AM–5:30 PM. <br> <br>**Key responsibilities:** <br> <br>* Prepare and post journal vouchers (JVs), invoices, receipts, and payments. <br>* Perform bank reconciliations and reconcile customer and supplier accounts. <br>* Prepare and post payroll entries. <br>* Manage petty cash and supporting documents. <br>* Prepare VAT declarations and follow up on submissions. <br>* Handle NSSF paperwork, declarations, and follow-up. <br>* Handle contract renewals and related formalities at the Ministry of Finance (MoF). <br>* Maintain accounting records, contracts, employee files, and administrative documents. <br>* Track renewal dates and coordinate paperwork with relevant public authorities. <br>* Provide day-to-day office administration and carry out related accounting and administrative duties as assigned. <br> <br>**Requirements:** <br> <br>* University degree in Accounting or Finance. <br>* Minimum **3 years of relevant accounting experience**. <br>* Practical knowledge of Lebanese VAT, NSSF procedures, payroll, and bank reconciliation. <br>* Proficiency in Excel and accounting software. <br>* Strong organization, accuracy, and follow-up skills. <br>* Willingness to handle both accounting and administrative responsibilities, including external visits when required. <br>* **Must be available to start immediately.** <br> <br>**This is a combined accounting and administration position. Contract renewals, government paperwork, and administrative follow-up are integral responsibilities of the role.** <br> <br>Send your CV to **[gmt.outdoormedia@gmail.com](mailto:gmt.outdoormedia@gmail.com)**, using **“Accountant & Administrative Officer – Zalka”** as the subject. Please include your earliest available starting date

<p>We are looking for an experienced and motivated Sales Executive to join our business in Lebanon. The ideal candidate is a female professional aged 35 40 years with a strong background in the fashion industry and wholesale. She will be responsible for developing business relationships, expanding our customer network, managing key accounts, and achieving sales targets while representing the company's brand professionally.</p><p>Key Responsibilities:</p><ul><li>Develop and maintain strong relationships with existing wholesale customers.</li><li>Identify and acquire new wholesale clients, retailers, and distributors across Lebanon.</li><li>Conduct regular market visits to boutiques, fashion stores, and retail partners.</li><li>Present seasonal collections and new products to customers.</li><li>Negotiate prices, payment terms, and commercial agreements within company guidelines.</li><li>Prepare quotations, sales proposals, and customer presentations.</li><li>Achieve monthly and annual sales targets.</li><li>Monitor competitors, pricing, and market trends.</li><li>Follow up on customer orders from confirmation through delivery.</li><li>Coordinate with Operations, Logistics, and Finance to ensure smooth order fulfillment.</li><li>Resolve customer concerns professionally and maintain high customer satisfaction.</li><li>Prepare weekly sales reports, sales forecasts, and market feedback.</li><li>Participate in exhibitions, fashion events, and customer meetings when required.</li><li>Maintain accurate customer records in the CRM system.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Marketing, Fashion Management, or a related field. Minimum 8-10 years of experience in sales. Strong understanding of the Lebanese fashion market. Existing network of boutiques, retailers, and wholesale buyers is highly preferred. Proven track record of meeting or exceeding sales targets. Excellent negotiation and relationship-building skills. Strong commercial and business development mindset.</p>

The Warehouse Helper is responsible for supporting the daily operations of the warehouse, including receiving, storing, organizing, picking, packing, and preparing products for delivery. The position requires accuracy, physical fitness, good organization, and the ability to work effectively as part of a team. <br> <br>Key Responsibilities <br>Receiving & Storage <br>Assist in receiving incoming goods and checking quantities against delivery documents. <br>Unload and move products safely within the warehouse. <br>Organize products in their designated locations. <br>Ensure products are properly labeled and stored. <br>Assist with checking products for damage or discrepancies. <br>Order Preparation <br>Pick products according to customer orders and picking lists. <br>Check quantities and product specifications before packing. <br>Pack orders properly and prepare them for delivery. <br>Ensure orders are complete and ready on time. <br>Warehouse Organization <br>Keep the warehouse clean, organized, and free from unnecessary items. <br>Follow proper storage procedures and maintain an orderly warehouse. <br>Assist with regular stock counting and inventory checks. <br> <br>Loading & Delivery Support <br>Assist in loading delivery vehicles safely and efficiently. <br>Help arrange products inside vehicles to prevent damage. <br>Assist the driver with unloading deliveries when required. <br>Handle products carefully during loading and unloading. <br> <br>Handle medical and paramedical products carefully and hygienically. <br>Maintain a clean and safe working environment. <br>Immediately report accidents, hazards, or damaged products to the supervisor. <br>Qualifications <br>Previous warehouse experience is an advantage but not mandatory. <br>Ability to perform physical work, including lifting and moving boxes. <br>Basic reading and writing skills. <br>Ability to follow instructions accurately

We are seeking an organized, proactive Studio Assistant to support our team and keep our daily operations running smoothly. <br>If you thrive in a small, creative team environment where you can wear multiple hats and directly impact the studio's workflow, we want to hear from you! <br> <br>???? Key Responsibilities <br>• Executive Support: Act as a central liaison between the leadership and the team, manage travel, coordinate meetings, and handle gatekeeping (screening calls/visitors). <br>• HR & Team Records: Track team attendance, process time-off requests, log billable project hours, and coordinate studio milestones. <br>• Finance & Procurement: Process invoices, draft cost estimations for project quotations, reconcile petty cash, and manage studio ordering and inventory. <br>• Document Control: Draft official correspondence, update project fact sheets, and securely archive design contracts and studio files. <br>• Social Media Support: Assist with managing and scheduling creative posts for the studio’s accounts. <br> <br>???? Requirements <br>• Proven experience as an Office Assistant, Studio Coordinator, or Executive Assistant. <br>• Exceptional organizational skills with experience managing digital records and project folders. <br>• Proficiency in MS Office (Word, Excel, PowerPoint) and basic invoicing workflows. <br>• Strong communication skills with a professional, welcoming demeanor. <br>• Familiarity with Instagram and Linked In <br> <br>Interested candidates should send their CVs and cover letter to the following address: contact@whiteink.ink

Assiyana is a well-established *Facility Management and Maintenance company* , founded in 1969, with operations in *Lebanon and Qatar* . The company provides Facility Management, Cleaning, Landscaping, Electromechanical (MEP) Maintenance, Pest Control, and FM Software Integration services across *different industries facilities* . <br>We are now seeking an *ambitious and details-oriented accountant* to join our team! <br>*Key Responsibilities:* <br>• Daily accounting transactions & reconciliations <br>• NSSF, payroll, VAT & income tax declarations <br>• Month-end closing, billing & accounts receivable <br>• Monthly financial statements, balance sheet & depreciation schedules <br>• Annual budgets, reports & financial/statistical reporting <br> <br>*Requirements:* <br>• BS/BA in Accounting, Finance, or a related field <br>• 2–3 years of accounting experience <br>• Strong knowledge of accounting & corporate finance principles <br>• Excellent MS Office skills <br>• Experience with accounting software, preferably Dolphin <br>• High integrity and confidentiality <br> <br> <br>???? Send your CV to: wakedmarc8@gmail.com

Therapist / Spa Manager – Dbayeh <br> <br>Job Summary: <br>We are seeking an experienced Therapist / Spa Manager to provide high-quality facial and body treatments while managing client services, appointments, sales, administration, and daily spa operations in a luxury aesthetic and wellness environment. <br> <br>Requirements: <br> <br>• Diploma in Esthetics/Beauty Therapy with skin analysis training. <br>• 7–10 years of experience in a luxury spa, beauty institute, or aesthetic clinic. <br>• Experience in facial/body treatments, microneedling, microdermabrasion, and skin analysis. <br>• Experience in luxury client consultation and product sales. <br>• Previous coordination or supervisory experience. <br>• Excellent communication, organization, and customer service skills. <br>• Fluent Arabic with good French and/or English. <br>• Strong knowledge of hygiene and quality standards. <br>If interested pls share a copy of your cv <br>Email: recruitment@bso.com.lb <br>Mobile : 79-110040

Job Overview <br>The Office & Tenant Assistant is the first point of contact for visitors, employees, and tenants. The role ensures a smooth front desk operation, provides tenant support, coordinates service requests, and supports internal departments through administrative, facilities, and quality-related tasks. The role is support-focused, execution-based, and operates under guidance from managers and department heads. <br> <br>Key Responsibilities <br>1. Front Desk & Visitor Management <br>• Welcome and greet visitors in a professional and friendly manner. <br>• Guide visitors to relevant floors, elevators, or meeting areas. <br>• Ensure visitor comfort while waiting (water, assistance, etc.). <br>• Notify employees of visitor arrivals and ensure prompt attendance. <br> <br>2. Call Handling & Communication <br>• Answer incoming calls professionally and direct them to the correct department. <br>• Take accurate messages and ensure timely follow-up. <br>• Act as a communication link between tenants, internal teams, and service providers. <br> <br>3. Tenant Support & Relations <br>• Serve as the primary point of contact for tenants for inquiries, complaints, and requests. <br>• Handle tenant concerns with empathy and professionalism. <br>• Follow up on escalated or complex issues with internal departments. <br>• Conduct regular tenant check-ins and gather feedback. <br>• Support community activities and events to ensure a seamless tenant experience. <br> <br>4. Service Ticket & Request Coordination <br>• Manage service tickets submitted through the BDD application. <br>• Track, document, and follow up on all tickets until closure. <br>• Coordinate with IT, Engineering, Procurement, and Accounting for resolutions. <br>• For requests requiring quotations: <br>o Obtain and share quotations. <br>o Follow up on approvals. <br>o Confirm completion of works. <br>• Prepare weekly ticketing and tenant support reports. <br> <br>5. Facility & Service Provider Coordination (Support Role) <br>• Support the monitoring of cleaning, maintenance, security, and valet teams. <br>• Report service issues, incidents, and operational risks. <br>• Follow up on corrective actions with service providers. <br>• Support inspections and quality checks when requested. <br> <br>6. Administrative & Internal Support <br>• Support Accounting with: <br>o Receiving invoices and documents. <br>o Coordinating messenger deliveries. <br>o Handling petty cash reports and invoice sharing. <br>• Support HR with: <br>o Internal event coordination. <br>o Uniform records. <br>o Expat papers follow-up. <br>o Proxies for messengers. <br>o Employee birthday visuals (Canva). <br> <br>7. Office & Facilities Administration <br>• Manage kitchen supplies, snack bar, and stationery. <br>• Monitor inventory and submit replenishment requests. <br>• Ensure shared spaces are clean and report issues. <br>• Conduct basic office checks and report damages. <br>• Scan and maintain maintenance contracts. <br> <br>8. Access Cards & Connectivity Support <br>• Coordinate access card requests with IT and BDD. <br>• Report lost or faulty cards. <br>• Support tenants with Ogero landline and internet connectivity processes. <br> <br>9. Messenger & Delivery Coordination <br>• Distribute tasks fairly among messengers. <br>• Track deliveries using the messenger tracking sheet. <br> <br>Required Skills & Qualifications <br>• Diploma or Bachelor’s degree in Business Administration or related field. <br>• 1–3 years of experience in reception, admin, or customer service roles. <br>• Strong communication and interpersonal skills. <br>• High attention to detail and organization. <br>• Ability to multitask and follow up on tasks. <br>• Basic knowledge of MS Office and ticketing systems. <br>• Customer-focused and solution-oriented mindset

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br>Channel Manager<br><br>Job Scope <br></span><p>The Channel Manager is accountable for developing the sales strategy while driving the recruitment of partners, overseeing account profiles and planning a growing market share through set targets. S/He monitors competitors’ activities, deals with resellers and coordinates with the marketing team on channel activities and programs.</p><br><br><br>Main Duties and Responsibilities <br>Technical and Operations <ul> <li>Define and implement the channel sales strategy and roadmap of the assigned service/product’s line in alignment with the management</li> <li>Responsible for the Levant region sales targets and achievements.&nbsp;</li> <li>Lead the partners’ relations in alignment with the company’s management and strategy</li> <li>Develop and maintain relationships with new and existing channels/clients to expand sales in the assigned territory</li> <li>Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities</li> <li>Specify market requirements for current and future services/products by conducting market research supported by on-going visits to existing and potential customersv</li> <li>Execute and supervise the entire sales cycle from quotation to collection</li> <li>Track credit and/or payment performance, review outstanding settlements and manage resolutions accordingly</li> <li>Generate sales for the entire service/product line in terms of long-term revenue and profitability</li> <li>Secure the highest level of engagement and support to channel partners and respond to issues and/or queries in order to efficiently meet customers’ needs</li> <li>Develop and deliver accurate sales forecasts and market development reports in line with business objectives</li> <li>Promote the service(s)/product(s) and the company within the region</li> <li>Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary</li> <li>Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization</li> </ul><br><br>Position Requirements <br><br>Education <br><p>Bachelor’s degree in Sales and Marketing or any other related field.</p><br><br><br>Experience <br><p>At least 3 years of experience in a similar role in building and managing channel sales ecosystem and meeting sales targets in Levant region mainly Iraq.&nbsp;</p><br> <p>#LI-DNI</p><br><br><br><br> </div>

Job Description <br> <br>Job Position: Commercial Manager <br> <br>Main Functions: <br>- Develop and execute the company's commercial strategy in alignment with the overall business objectives. <br>- Drive profitable revenue growth while protecting company margins. <br>- Develop pricing strategies in coordination with Finance and Executive Management. <br>- Lead local sales activities across all business segments, including food packaging, paper cups, paper bags, wrapping paper, and customized packaging solutions. <br>- Manage key customer relationships and ensure long-term business partnerships. <br>- Identify new market opportunities, export channels, distributors, and strategic accounts. <br>- Identify new product opportunities based on market demand and customer requirements. <br>Responsibilities: <br>Customer Relations Management <br>- Promote company image in all interactions with stakeholders including existing or potential customers and demonstrate professional handling and technical knowledge; uphold the standards of quality, and reliability of the company at all times. <br>- Build and maintain long-term relationships with existing customers while developing new business opportunities. <br>- Ensure high levels of customer satisfaction through timely communication and professional account management. <br>- Conduct regular customer visits to understand customer needs and identify business opportunities. <br>- Resolve customer complaints and commercial issues in coordination with relevant departments. <br>Strategy & Planning <br>- Develop new business opportunities in both local and regional markets. <br>- Identify new industries and customer segments that can benefit from UNIBAG products. <br>- Develop relationships with distributors, wholesalers, food chains, industrial manufacturers, retailers, and hospitality customers. <br>- Develop pricing strategies that maximize profitability while maintaining market competitiveness. <br>- Prepare sales forecasts and revenue projections. <br>- Participate in tenders, major quotations, and strategic commercial negotiations. <br>- Analyze market trends, customer demands, pricing movements, and competitor activities. <br>- Recommend new products, product improvements, and market opportunities. <br>- Monitor sales pipeline and conversion rates. <br>- Develop customer segmentation and account management strategies. <br> <br> <br>Sales Operations Management <br>- Manage the complete sales cycle from lead generation until payment collection. <br>- Review and approve quotations, pricing, commercial offers, and contractual terms. <br>- Monitor order fulfillment performance and customer service levels. <br>- Monitor order execution with production to ensure on-time delivery. <br>- Ensure proper utilization of ERP/CRM systems for customer management and sales reporting. <br>- Set and review monthly sales targets by product line and ensuring alignment with company goals and yearly objectives. <br>- Develop and validate policies and procedures in coordination with Management. <br>Key Account Management <br>- Develop strategic relationships with major customers and corporate accounts. <br>- Conduct regular business reviews with key customers. <br>- Negotiate annual contracts and pricing agreements. <br>- Monitor customer profitability and purchasing trends. <br>- Identify cross-selling and upselling opportunities. <br>- Ensure customer retention and business expansion opportunities. <br>- Validate and oversee wholesale orders. <br>Market Intelligence <br>- Benchmark company’s commercial performance against competitors. <br>- Conduct continuous market research and competitor analysis. <br>- Monitor industry developments, packaging trends, and customer requirements. <br>- Identify opportunities for innovation and product diversification. <br>- Prepare SWOT analyses and recommend strategic actions. <br>- Conduct brand perception and customer satisfaction surveys. <br>Target Setting & Achievement <br>- Participate in setting sales targets within the commercial strategy and risk policies set by the company. <br>- Monitor sales KPIs and implement corrective actions where necessary. <br>- Review sales performance regularly with the sales team. <br>- Ensure achievement of budgeted revenue, margin, and profitability targets. <br>Managing People <br>- Provide direct management of operating managers within his/her division. <br>- Live and disseminate company’s values and promote a culture of performance and integrity. <br>- Develop team skills and learning capabilities through a formal development roadmap; seek to acquire new talent breed and identify high potentials within teams. <br>- Set targeted and formal training plans for employees within his/her division; coach and develop subordinates; promote a culture of excellence and continuous development and seek to retain high performers. <br>- Monitor- and take necessary measures to enhance- performance of subordinates within his/her division; make sure performance appraisals are administered on a timely basis. <br>- Ensure seamless communication and coordination between departments. <br> <br>QUALIFICATIONS: <br>- Bachelor’s degr

<div><span >Position: Senior Accountant – Accounting Department,</span></div><div><span >Location: Beirut - Badaro</span></div><div><span >Employment Type: Full-time (Mon to Fri 8:30 to 6:00)</span></div><div><span ><br></span></div><div><span >We are looking for a Senior Accountant to join our team.</span></div><div><span >In this role, you’ll oversee the accuracy, compliance, and efficiency of the company’s accounting operations, including payroll, taxation, financial reporting, reconciliations, and supplier management. You’ll play a key role in ensuring our financial data is reliable and supports informed business decisions across all departments and branches.</span></div><div><span ><br></span></div><div><span ><b>Key Responsibilities</b></span></div><div><span >Accounting Operations</span></div><div><span >• Perform bank reconciliations, data entry, and expense recording.</span></div><div><span >• Process supplier payments and reconcile supplier accounts.</span></div><div><span >• Allocate advances and maintain accurate documentation.</span></div><div><span >• Manage invoice allocations and internet service recharges.</span></div><div><span >• Ensure all receipts and expenses are processed accurately and on time.</span></div><div><span ><br></span></div><div><span >Taxation &amp; Compliance</span></div><div><span >• Prepare and file quarterly and annual tax returns (VAT, RIO, M18, etc.).</span></div><div><span >• Oversee chamber of commerce renewals and municipality tax filings.</span></div><div><span >• Ensure compliance with all local regulatory and statutory requirements.</span></div><div><span >• Prepare documentation for audits and maintain organized financial archives (NSSF, VAT, pay slips, contracts).</span></div><div><span ><br></span></div><div><span >Payroll &amp; Employee Accounting</span></div><div><span >• Prepare monthly payroll including salaries, commissions, and overtime.</span></div><div><span >• Manage NSSF documentation and payments, including employment and resignation forms, annual declarations, and clearance certificates.</span></div><div><span >• Handle related Ministry of Finance procedures.</span></div><div><span ><br></span></div><div><span >Client &amp; Revenue Management</span></div><div><span >• Issue sales invoices and send them to clients.</span></div><div><span >• Follow up on collections via email and phone.</span></div><div><span >• Manage OMT and Wish accounts as part of routine financial operations.</span></div><div><span ><br></span></div><div><span >Collaboration &amp; Support</span></div><div><span >• Support other team members in completing financial tasks.</span></div><div><span >• Contribute to continuous process improvements to enhance efficiency and accuracy.</span></div><div><span >• Perform other accounting-related duties as assigned by the CAO or management.</span></div><div><span ><br></span></div><div><span ><b>Qualifications</b></span></div><div><span >• Bachelor’s degree in Accounting, Finance, or a related field.</span></div><div><span >• 3–5 years of progressive accounting experience.</span></div><div><span >• Strong knowledge of payroll, NSSF, taxation (VAT, income tax, municipality taxes), and financial reporting.</span></div><div><span >• Proficiency in accounting software and MS Office (Excel, Word, Outlook).</span></div><div><span >• Excellent attention to detail and organizational skills.</span></div><div><span >• Ability to manage multiple priorities and meet deadlines.</span></div><div><span >• Strong communication and interpersonal skills.</span></div><div><span >• High level of integrity, confidentiality, and professionalism.</span></div><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Accounting, Finance, or a related field.</p><p>3-5 years of progressive accounting experience.</p><p>Strong knowledge of payroll, NSSF, taxation (VAT, income tax, municipality taxes), and financial reporting.</p><p>Proficiency in accounting software and MS Office (Excel, Word, Outlook).</p><p>Excellent attention to detail and organizational skills.</p><p>Ability to manage multiple priorities and meet deadlines.</p><p>Strong communication and interpersonal skills.</p><p>High level of integrity, confidentiality, and professionalism.</p>

<p><h4>Purpose</h4> <p>The project engineer provides technical support and administrative help to project managers and the business unit as a whole.</p> <h4>Essential functions and responsibilities</h4> <p>The following duties are typical for this job. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.</p> <p>At a high level, under direct supervision of a project manager, a project engineer will:</p> <ul> <li>Provide sales and business development support as needed to build client relationships, obtain more work, including providing assistance with design, material selection, estimating, and creation of proposals, scope letters, contracts, etc.</li> <li>Participate in ongoing review, planning and formulation as it relates to the specific business unit and contribute to the team on how to achieve required and desired results.</li> <li>Assist with day-to-day coordination and administration of projects, to include but not limited to: understanding project scope, managing budgets and fiscal controls through value engineering, monitoring quality control provisions, coordinating work sequencing, issuing purchase orders, procurement, change orders, and contractor approvals, as appropriate.</li> <li>Assist with procuring subcontractors and monitoring their work quality and schedule as required for installation.</li> <li>Ensure customer satisfaction by continual communication on scheduling coordination, project progress, and obtaining feedback on Baker Group’s performance, sharing any positive or negative feedback with team.</li> <li>Attend jobsite visits, internal project meetings, and coordinate meetings as directed, including tracking action items and providing appropriate follow-up.</li> <li>Help ensure project performance, operations and delivery are in compliance with design and/or specifications.</li> <li>Develop relationships with customers and pursue opportunities which provide long-term relationships and revenue opportunities.</li> <li>Utilize company standard documents including but not limited to business development processes, pre-proposal checklists, turnovers, subcontracts, purchase orders, warranty, etc.</li> <li>Confer with project managers, business unit leaders, etc. to discuss and resolve any questions, complications or problems.</li> <li>Accurate daily time and equipment reporting.</li> </ul> <h4>Minimum education & experience required to perform essential functions</h4> <p><strong>Project Engineer I:</strong></p> <ul> <li>Entry level role, typically supervised by a project manager.</li> <li>Offers information, helps with coordination and preparation, assists with analyzing and compiling data.</li> <li>May help prepare estimates and inspect work to assure compliance with plans and specifications.</li> <li>Begins to build solid knowledge about the company, their trade best practices, recognized work standards and expectations.</li> <li>Builds solid understanding of job cost history, contract status and job overview reports.</li> <li>Builds skill in managing customer relationships, working with accounting to bill customer and enter budget, and ensure quality execution.</li> <li>Position normally requires a 4-year engineering or construction management degree and 0-1 year of experience, including internships.</li> </ul> <p><strong>Project Engineer II:</strong> meets all requirements of Project Engineer I above and:</p> <ul> <li>Serves as a project technical source, providing interpretation and resolving questions and problems.</li> <li>Coordinates pieces of the project given proven skill and ability.</li> <li>Now involved in more detailed processes directly related to project execution, including budgeting, resource allocation, schedule development and quality controls, or other similar functions that require more expertise and experience.</li> <li>Takes on additional client relationship building activities that lead to increased business revenue for Baker Group.</li> <li>Position normally requires a 4-year engineering or construction management degree and 1-4 years of experience, including internships.</li> <li>May begin to run small projects or develop a book of business on their own.</li> <li>Usually develops into a project manager role.</li> </ul> <h4>Certificates, licenses, registrations</h4> <ul> <li>Valid driver’s license</li> </ul> <h4>Mental and physical competencies required to perform essential functions</h4> <ul> <li>Strong technical skills, including but not limited to, experience with the following software: project management, accounting, scheduling, inventory, design, document management, e-mail, Microsoft Office Suite, time accounting and spreadsheets.</li> <li>Excellent active listening, verbal and written communication skills.</li> <li>Strong initiative and attention to detail, prioritization, and organization skills; ability to work independently and effectively in a team environment.</li> <li>Confident decision-making ability.</li> <li>Ability to read and comprehend drawings and sketches.</li> <li>Ability to understand and adhere to contract terms and conditions.</li> <li>Ability to maintain technical expertise on new technologies, products, and tools through continuing education initiatives.</li> <li>Basic knowledge of construction and renovation, including materials, methods, tools, etc. involved in strategic planning resource allocation and modeling, production methods and coordination of people and resources in a safe manner.</li> <li>Knowledge of practical application of engineering science and technology, including applying principles, techniques, procedures and equipment to the design and production of various goods and services.</li> <li>Knowledge of principles and processes for providing customer and personal services.</li> </ul> <h4>Environmental adaptability</h4> <ul> <li>Prolonged periods of sitting at a desk working on a computer</li> <li>Must be able to lift 20 pounds occasionally</li> <li>Significant field and client interactions on construction job sites, which may require prolonged periods of standing, walking and/or climbing stairs</li> <li>Occasional exposure to variety of temperature and weather conditions</li> </ul> <h4>Equipment/tools</h4> <ul> <li>Computer</li> <li>Calculator</li> <li>Tape measure</li> <li>PPE (hard hat, safety glasses, safety boots, hi-vis vest)</li> <li>Clothing: jeans, appropriate office shirt</li> </ul> <p><strong>Baker Group is an equal opportunity employer.</strong> In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the employer.</p></p><p></p>

Unifert Holding SAL is looking for a detail-oriented and organized NSSF Clerk to support the Senior NSSF Representative in carrying out and following up on National Social Security Fund (NSSF) transactions for the Unifert Group legal entities operating in Lebanon. <br> <br>If you have good knowledge of NSSF procedures and enjoy working in a structured, compliance-driven environment, we would love to hear from you. <br> <br>What You'll Do <br>- Support the processing and follow-up of employee registration and de-registration with the NSSF. <br>- Assist in handling transactions related to the Sickness & Maternity and Family Allowances branches. <br>- Review, organize, and prepare employees' medication reimbursement files and supporting documents for submission. <br>- Assist in updating family allowance records and process changes related to employees' family status. <br>- Obtain employment certificates and other official NSSF documents upon request. <br>Maintain accurate records and ensure proper filing and archiving of NSSF documentation. <br>- Liaise with NSSF offices to ensure timely processing of transactions and compliance with legal deadlines. <br> <br>What You Bring <br>???? Technical degree in a related field. <br>???? Minimum of 2 years of experience handling National Social Security Fund (NSSF) activities. <br>???? Good working knowledge of Microsoft Office applications, particularly Excel. <br>???? Native proficiency in Arabic with basic English communication skills. <br>???? Strong organizational skills, attention to detail, and the ability to handle confidential information with accuracy. <br> <br>Why Join Unifert Holding? <br>At Unifert Holding, you will be part of a collaborative and professional environment that values integrity, accuracy, and continuous improvement. We offer the opportunity to contribute to essential HR operations while supporting employees across the group. <br> <br>???? Ready to apply? Send us your CV and become part of the Unifert Group team!

Accounting Department | Full-time, Onsite - Beirut <br> <br>About the Role <br>We are hiring a Cost & Inventory Control Manager to join the Accounting team. This role owns the full cost-and-inventory cycle , from production costing through purchasing , and acts as the bridge between operations data and financial reporting. The role is based onsite in Beirut, with the possibility of shifting to a hybrid/remote arrangement later once processes are established. <br> <br>Key Responsibilities <br> <br>Oversee production costing: build and maintain standard costs, track cost variances, and report on production cost performance. <br>Manage inventory control: monitor stock accuracy, reconcile physical vs. system inventory, and investigate discrepancies. <br>Lead purchasing oversight: review purchase orders, evaluate supplier pricing, and ensure procurement aligns with cost targets. <br>Partner with the accounting team on month-end close items related to inventory valuation, COGS, and cost accruals. <br>Identify and flag process gaps in the costing, inventory, or purchasing workflow, and recommend fixes. <br>Maintain documentation and controls around inventory and cost accounting in line with company policy. <br>Provide regular reporting to finance leadership on cost trends, inventory health, and purchasing performance. <br> <br>Requirements <br> <br>Bachelor's degree in Accounting, Finance, Industrial Engineering, or related field. <br>3–5+ years of experience in cost accounting, inventory control, or purchasing (ideally in food & beverage, retail, or manufacturing). <br>Fluent in French (spoken and written) , required. <br>Strong Excel skills; experience with ERP/accounting systems (e.g., Enquest, SAP, Oracle, or similar) preferred. <br>Detail-oriented, analytical, and able to translate operational data into financial insight. <br>Able to work onsite full-time in Beirut. <br> <br>To Apply: Send your CV to

We're Hiring | Junior Accountant | Lebanon <br> <br>A well-established textile company located in Bourj Hammoud is seeking a motivated, detail-oriented, and organized Junior Accountant to join its growing team. The ideal candidate will have a solid foundation in accounting principles, strong analytical skills, and the ability to support the company's day-to-day financial operations while ensuring accuracy and compliance. <br> <br>Key Responsibilities: <br>-Record and maintain daily accounting transactions and journal entries. <br>-Process supplier invoices, payments, receipts, and other financial documents. <br>-Assist in managing accounts payable and accounts receivable. <br>-Perform bank reconciliations and ensure the accuracy of financial records. <br>-Maintain organized accounting records, files, and supporting documentation. <br>-Assist in month-end and year-end closing activities. <br>-Support inventory accounting by monitoring stock movements and related transactions. <br>-Prepare financial reports, reconciliations, and schedules as requested by the Senior Accountant and Management. <br>-Ensure compliance with company policies, accounting procedures, and internal controls. <br>-Provide administrative and accounting support to the Finance Department as needed. <br> <br>Qualifications: <br>-Bachelor's degree in Accounting, Finance, or a related field. <br>-1–3 years of relevant full-time professional accounting experience. <br>-Good knowledge of accounting principles and financial reporting. <br>-Proficiency in Microsoft Excel and Microsoft Office applications. <br>-Strong analytical, organizational, and problem-solving skills. <br>-High level of accuracy and attention to detail. <br>-Ability to work independently and collaboratively within a team. <br>-Strong communication and time-management skills. <br> <br>Working Hours: <br>Monday to Friday: 8:00 AM – 5:00 PM <br>Saturday: 8:00 AM – 1:00 PM <br> <br>How to Apply <br>Interested candidates who meet the above qualifications are invited to send their CV to hr.recruitmenttalent@outlook.com <br>Please mention "Junior Accountant" in the subject line of your email

Required: Minimum 3 years of experience in pricing and quotations at a freight forwarding company in Lebanon. Only candidates who meet this will be considered. <br>SeaSky Services is a Lebanese freight forwarder handling sea, air, and land freight plus customs clearance. www.seaskyservices.com <br> <br>THE ROLE <br>You own pricing and client care. You source rates, build quotations, send them fast, and stay with the client from first inquiry to delivery. <br> <br>WHAT YOU WILL DO <br>1. Collect buying rates from carriers and agents. Negotiate better ones. <br>2. Build and send complete quotations for sea, air, and land freight, including local charges and customs clearance. <br>3. Follow up every quotation until the client decides. No quotation goes silent. <br>4. Answer client inquiries, update them on shipments, and solve complaints. <br>5. Coordinate with operations and documentation so client promises are kept. <br> <br>WHAT YOU MUST HAVE <br>1. Minimum 3 years in pricing and quotations at a freight forwarding company in Lebanon. Not negotiable. <br>2. Solid grasp of Incoterms 2020, Bill of Lading, Air Waybill, and how a freight quotation is built. <br>3. Fluent Arabic and English. Confident with email and Excel. <br> <br>WHAT WE OFFER <br>Full time role in Beirut. Package includes a fixed salary plus commission. The better you price and close, the more you earn. <br> <br>WHO FITS <br>We hire character first. Your history shows you stay, grow, and keep learning. You want a long career in one company and you welcome change. <br> <br>HOW TO APPLY <br>Send your CV to marketing@lb.seaskyservices.com with subject: Pricing and Customer Service Officer

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Save the Children International has an exciting opportunity for a<b>Lead, Employee Relations (Investigations)</b>to join our <b>global team</b>.</p><br><p><b>Team purpose</b></p><br><p>To help make SCI a great place to work by creating a safe, respectful, fair and accountable working environment where people feel supported and concerns are addressed effectively. The Employee Relations team provides expert guidance, leads high-quality investigations and complex case management, and builds organisational capability to prevent and resolve workplace concerns fairly, consistently and at the right level. Through data, insights and lessons from cases, the team identifies systemic issues, strengthens leadership and management practice, and drives continuous improvement in the employee experience and organisational culture across SCI.</p><br><p><b>Role purpose</b></p><br><p>To lead SCI’s grievance investigations capability, ensuring concerns are investigated fairly, consistently, proportionately and to a high professional standard. The role provides senior oversight of senior, complex and high-risk cases, develops a skilled investigations team and safeguards the integrity, quality and timeliness of the investigation process. Through strong partnerships, case insights and organisational learning, the role helps identify systemic risks, strengthen practice and contribute to a safe and respectful working environment.</p><br><ul> <li><b>Job Title:</b> Lead, Employee Relations (Investigations)</li> <li><b>Reports To:&nbsp;</b>Director, People &amp; Organisation Effectiveness (Interim)</li> <li><b>Work Pattern:</b> Hybrid/Remote with flexible working options available</li> <li><b>Location:</b> Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit:&nbsp;SCI Careers&nbsp;</li> <li><b>Required Time Zone:&nbsp;</b>Any</li> <li><b>Contract Length:</b> Permanent</li> <li><b>Right to Work:</b> The successful candidate must have the right to work in the country where the role is based, for the duration of employment.&nbsp;</li> <li><b>Language Requirements:&nbsp;</b>English</li> <li><b>International Travel:</b> up to 5%</li> <li><b>People Management:</b> Number of people managed in total: 3-4</li> <li><b>Remit:&nbsp;</b>Global</li></ul><p><b>Principal Accountabilities</b></p><br><ul> <li>Lead, manage and develop a team of specialist investigators, setting and maintaining high professional standards for investigative planning, methodology, evidence assessment, recommendations and report writing.</li> <li>Create an environment where investigators can exercise independent professional judgement whilst maintaining robust quality assurance mechanisms and providing senior challenge where required to ensure decisions remain impartial, consistent and defensible to internal stakeholders and the communities we serve</li> <li>Maintain effective oversight of the grievance investigation caseload, ensuring concerns are handled swiftly, compliantly and proportionately and workloads are balanced whilst timelines are met, and emerging risks, delays, or barriers to progression are proactively addressed or escalated.&nbsp;</li> <li>Lead investigations into high risk grievances against senior leaders, ensuring they are addressed fairly, consistently and in accordance with SCI’s Safe and Respectful Working Environment Policy and Grievance Procedure.&nbsp;</li> <li>Ensure a person-centred approach throughout the investigation process, recognising the wellbeing, needs and rights of individuals affected by a concern and ensuring all parties are treated with dignity, fairness and respect.&nbsp;</li> <li>Build trusted relationships with senior leaders, Country Offices and functions including Risk, Legal, Safety and Security and the wider People team, navigating competing perspectives whilst aligning to confidentiality protocols and protecting the integrity of the investigation process.</li> <li>Proactively identify recurring themes to escalate systemic issues, areas of organisational risk and opportunities for improvement, providing actionable insights that strengthen SCI’s approach to maintaining a safe and respectful working environment.</li></ul><p><b>Experience and Skills</b></p><br><p><i><b>Essential</b></i></p><br><ol> <li>Substantial experience overseeing and/or conducting complex and sensitive investigations into grievances across multiple countries in which SCI operates.</li> <li>Demonstrable expertise and experience advising on relevant employment law and its application to case management in SCI’s operating contexts.</li> <li>Proven ability to lead, manage and develop a team, setting clear expectations for quality, timeliness and professional standards and providing effective technical supervision, coaching and quality assurance.</li> <li>Demonstrable experience managing a complex investigation caseload, effectively prioritising high-risk and sensitive concerns, monitoring progress against agreed timelines and proactively addressing barriers, delays and capacity constraints.</li> <li>Ability to exercise independent and balanced judgement to reach well-reasoned findings when dealing with sensitive employee relations concerns, including navigating conflicting evidence, complex stakeholder dynamics and matters involving significant organisational, legal or reputational risk.</li> <li>Highly developed interpersonal, listening and questioning skills, with the ability to build trust and engage sensitively and effectively with reporters, impacted individuals, subjects of concern, witnesses and other stakeholders throughout the investigation process.</li> <li>Significant experience applying continuous learning to continually innovate and improve existing ways of working, investigation frameworks, methodologies or quality assurance processes.&nbsp;</li> <li>Demonstrates strong cultural awareness and inclusive leadership, with the ability to recognise and adapt to cultural considerations and the implications of power dynamics when leading investigations and investigation teams</li></ol><p><i><b>Desirable</b></i></p><br><ol> <li>Experience of leading investigations within an international, federated, humanitarian or similarly complex organisation.</li> <li>Significant experience in a generalist HR, talent acquisition or as a paralegal/legal counsel&nbsp;</li> <li>Professional proficiency in French, Spanish or Arabic would be highly desirable</li></ol><p><b>Education and Qualifications&nbsp;</b></p><br><p><b>Desirable</b></p><br><ul> <li>Professional training, qualification or accreditation in workplace investigations, employee relations, HR, law or another relevant discipline, or equivalent experience&nbsp;</li></ul><p><b>Working at Save the Children&nbsp;International</b></p><br><p>Save the Children&nbsp;is the world's leading organisation for children, employing ~25,000&nbsp;staff.&nbsp;We save children's lives. We fight for their rights. We help them fulfil their potential.&nbsp;Through our work in 116 countries, we put the most deprived and marginalised children first.</p><br><p>We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.</p><br><p>The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, <b>Ambition for Children 2030</b>, and reach every last child.</p><br><p><b>Diversity, Equity and Inclusion and Equal Opportunities</b></p><br><p>DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.</p><br><p>We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.</p><br><p>Reasonable adjustments will be made should any candidate invited to interview require this.</p><br><p><b>Application Information</b></p><br><p>Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found at&nbsp;SCI Careers. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.</p><br><p>Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.<br> Due to the high volume of applications we receive, only shortlisted candidates will be contacted. Candidates who are successfully shortlisted should expect to hear from us within 2 weeks of the advert deadline.</p><br><p><b>Our Recruitment Process</b></p><br><ol> <li>Application review by our recruiting team based on your CV and cover letter</li> <li>Two-stage competency-based interviews with the hiring team</li> <li>Some recruitment&nbsp;may include an additional assessment or case study stage, or a third stage interview</li> <li>If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks</li></ol><p>We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.&nbsp; All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-Harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.</p><br><p><b>Save the Children does not charge a fee at any stage of the recruitment process.</b></p><br><br> </div>

<p><h4>Fine dining operations management</h4> <p>Oversee day-to-day operations to ensure a seamless, elegant, and refined dining experience.<br> Maintain high standards for food quality, presentation, authenticity, and menu consistency, with special emphasis on traditional and upscale Lebanese dishes.<br> Ensure strict compliance with food safety, hygiene, and fine dining service protocols.<br> Coordinate with the Executive Chef on menu development, seasonal offerings, and premium Lebanese ingredients.<br> Manage inventory of specialty Middle Eastern ingredients, wines, and premium products.</p> <h4>Leadership & staff development</h4> <p>Lead by example with a strong, positive leadership style that inspires professionalism and excellence.<br> Recruit, train, and mentor front-of-house and back-of-house staff in fine dining etiquette, Lebanese culinary knowledge, and guest-focused service.<br> Conduct regular performance evaluations and coaching sessions to maintain a high-performing team.<br> Foster a respectful, motivated, and service-oriented culture.<br> Ensure staff adhere to refined table service techniques, wine pairing standards, and cultural hospitality practices.</p> <h4>Guest experience and hospitality</h4> <p>Create a warm, welcoming, and culturally rich atmosphere that reflects the spirit of Lebanese hospitality.<br> Engage with guests to ensure exceptional service, personal attention, and elegant problem resolution.<br> Handle VIP reservations, special occasions, and premium guest experiences with care and discretion.<br> Address guest concerns promptly and professionally to maintain an elevated dining reputation.</p> <h4>Financial & administrative management</h4> <p>Oversee budgeting, forecasting, and financial reporting to ensure profitability.<br> Monitor food, beverage, and labor costs while maintaining fine dining quality standards.<br> Negotiate with premium suppliers of Lebanese wines, spices, meats, and specialty products.<br> Manage POS systems, payroll, scheduling, and vendor invoicing.</p> <h4>Marketing & brand representation</h4> <p>Support marketing initiatives that highlight upscale Lebanese cuisine, cultural dining experiences, and seasonal menus.<br> Maintain strong online and community presence, including reputation management on review platforms.<br> Plan and oversee special events such as Lebanese wine tastings, cultural nights, and chef’s table experiences.</p> <h4>Requirements</h4> <ul> <li>5+ years proven experience as a restaurant manager in a fine dining environment.</li> <li>Strong leadership capabilities with a track record of building and managing high-performing teams.</li> <li>In-depth knowledge of Mediterranean or American cuisine, cultural dining rituals, and menu elements.</li> <li>Exceptional communication, interpersonal, and conflict-resolution skills.</li> <li>Ability to maintain composure and professionalism in a high-pressure, luxury environment.</li> <li>Flexible availability, including evenings, weekends, and holidays.</li> <li>Hospitality or business management education preferred.</li> </ul> <h4>About the company</h4> <p>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p> <h4>Crafting a homegrown legacy</h4> <p>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house—from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them—crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p> <h4>Our signature brands</h4> <p>Every brand under our umbrella proudly reflects the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets—but consistently surpasses—global standards in entertainment, hospitality, F&B, lifestyle, wellness, family & pet entertainment experience. Our signature ventures include The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I, showcasing what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc., ensuring full legal protection and readiness for global expansion.</p> <h4>We are only getting started!</h4> <p>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p> <h4>People first</h4> <p>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p> <h4>Benefits</h4> <ul> <li>Competitive salary packages aligned with market standards and experience</li> <li>Visa (1 year temporary) and flights into the country for non-citizens</li> <li>Accommodation</li> <li>Transportation allowance</li> <li>Career development and internal promotions – grow with us across departments and seasons</li> <li>Creative and collaborative work culture – built on passion, innovation, and attention to detail</li> <li>Exposure to high-end hospitality and entertainment concepts – gain experience in premium F&B and entertainment</li> <li>Experience working on premium events within The Groves, Riyadh Season</li> <li>Cultural diversity – join a team of passionate professionals from around the world</li> </ul> <h4>Join us</h4> <p>Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p></p><p></p>

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred