وظائف خدمة عملاء في لبنان

oin our team and be part of a fast-growing and professional environment. <br> <br>* Handle customer & merchant inquiries (phone, email & chat) <br> <br>* Support onboarding, transactions & issue resolution <br> <br>* Collaborate with internal teams and ensure customer satisfaction <br> <br>* Maintain professional communication and provide excellent customer support <br>Requirements: <br> <br>* Bachelor’s degree or relevant experience <br>* 0–2 years of experience in customer service or a related field <br> <br>* Strong communication and interpersonal skills <br> <br>* Good English communication skills <br> <br>* Ability to multitask and solve problems efficiently <br> <br>* Interest in fintech/e-wallets is a plus <br> <br>What We Offer: <br> <br>* Professional and supportive work environment <br>* Opportunity to grow and develop professionally <br>* Career development and learning opportunities

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>We are a premier<strong>&nbsp;B2B consulting company</strong>&nbsp;&nbsp;focused on payment expansion, marketing strategies, accounting solutions, and technical support services. With a global network of partners dedicated to excellence and innovation, we deliver exceptional solutions around the world.</p><br><br>Job Description<br><p>?&nbsp;<strong>We’re Hiring: Customer Service Representative</strong></p><br><p>?&nbsp;<strong>Location:</strong>&nbsp;Beirut | ?&nbsp;<strong>Full-time | Office-based&nbsp;| Schedule:</strong>&nbsp;2/2 days</p><br><p>We are currently looking for a&nbsp;<strong>Customer Service Support</strong>&nbsp;professional to join our team. This role is ideal for responsible, communicative individuals who enjoy working with clients and developing their professional skills.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li><p>Provide first-line customer support in&nbsp;<strong>Arabic</strong></p><br></li><li><p>Respond quickly and accurately to customer issues</p><br></li><li><p>Minimize errors and ensure process efficiency</p><br></li><li><p>Communicate professionally with customers and team members</p><br></li><li><p>Follow company policies for attendance and break times</p><br></li></ul><p><strong>Qualities &amp; Competencies:</strong></p><br><ul><li><p>Responsible, detail-oriented, and well-organized</p><br></li><li><p>Calm under pressure with strong problem-solving skills</p><br></li><li><p>Friendly, polite, and customer-focused attitude</p><br></li><li><p>Quick learner with strong teamwork and communication skills</p><br></li></ul><p><strong>Skills:</strong></p><br><ul><li><p>Clear and well-structured verbal and written communication skills</p><br></li><li><p>Strong organizational skills and multitasking ability</p><br></li><li><p>Good computer skills — no specific programs required; training provided</p><br></li></ul><p><strong>Languages:</strong></p><br><ul><li><p>Arabic</p><br></li><li><p>English and French – a&nbsp;plus&nbsp;</p><br></li></ul><p><strong>Salary &amp; Benefits:</strong></p><br><p>?&nbsp;<strong>Salary:</strong>&nbsp;700–750$</p><br><p>?️&nbsp;<strong>Meal provided</strong></p><br><p>?&nbsp;<strong>28 days paid annual leave</strong></p><br><p>?&nbsp;<strong>To apply, send your CV via WhatsApp:<br> &nbsp;</strong>&nbsp;? +961 71886091<br> &nbsp; ✉️&nbsp;<u><span>[email&nbsp;protected]</span></u></p><br><br><br> </div>

This is a full-time on-site role for a Field Service Engineer at SOLARCARE SAL located in Beirut. The Field Service Engineer will be responsible for the safe operation of our solar panel cleaning robots, conducting preventive maintenance works on solar energy installations and performing system testing. <br>Qualifications & Requirements: <br>▪ Engineering degree in electrical/mechanical or related field <br>▪ Ability to learn and perform robotic cleaning of solar panels <br>▪ Experience in solar energy system maintenance or related field is a plus <br>▪ Understanding of electrical wiring, inverters, and solar energy systems is a plus. <br>▪ Certification in solar PV installation and maintenance is a plus. <br>▪ Ability to read and interpret technical drawings (Typically SLD) <br>▪ Ability to work independently and as part of a team <br>▪ Strong attention to details and a safety-first mindset <br>▪ Ability to drive manual vehicles (Valid driver’s license) <br>▪ Good knowledge in English <br>Working Conditions: <br>▪ Willingness to work outdoors in various weather conditions. <br>▪ Ability to work at heights and in confined spaces. <br>▪ Availability for flexible hours, including Saturdays. <br>▪ Ability to lift and carry equipment up to 20 kg. <br>Benefits: <br>▪ Competitive salary <br>▪ Transportation allowance <br>▪ Medical Insurance: Class B. (after probation period) <br>▪ NSSF inclusion after probation period <br>▪ Opportunities for career growth and professional development. <br> <br>If you are passionate about renewable energy and have the skills and experience required for this role, we invite you to apply and be part of our growing team! <br>How to Apply: <br>Interested candidates can submit their CV to:ghinwa.abdallah@symzcapital.com with the subject line “Application for Field Service Engineer”

AM AND PM SHIFT EXPERIENCE NEEDED

We are looking for a Customer Service Manager to join our team <br>Shift: AM Shift (On-site) <br>Interested candidates are invited to send their CV via WhatsApp at 70 115 054 or by email at hr@generationrholding.com

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose: As a Customer Service Representative at Colortek, you will sell wall and floor finishes and tools while building relationships with painters, design professionals, contractors, and homeowners. Your role involves utilizing the showroom and ensure it effectively represents the brand.</p><p>Key Accountabilities:</p><ul><li>Help achieve and exceed monthly and yearly sales targets.</li><li>Practice upselling and cross-selling techniques and promote offers.</li><li>Develop and maintain expertise in Colortek s decorative and architectural product lines, solution paints, color collections, wallpaper, and their appropriate usage and applications.</li><li>Offer tailored advice to painters, design professionals, and homeowners regarding color matching and product selection.</li><li>Conduct site visits to homeowners and commercial spaces to advise on decorative finishes and maximize sales.</li><li>Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.</li><li>Offer accurate product information and provide product data sheets to customers.</li><li>Maintain a clean and neat showroom appearance, ensuring it reflects the brand s standards.</li><li>Respect and execute Colortek s operational procedures.</li><li>Stay updated on industry trends, competition, and competing products to effectively persuade customers.</li><li>Understand and support Colortek s corporate mission and align with the company s marketing and sales targets.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong customer service competencies a must (showroom experience a plus).</li><li>Excellent interpersonal, communication, listening and public speaking skills.</li><li>BA or equivalent degree in Interior Design or related field is a plus.</li><li>Positive attitude and active person.</li><li>Strong knowledge of Colortek decorative and architectural products, paints, wallpaper and finishes.</li><li>Familiarity with color matching, product selection, and application techniques.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are currently looking for a Spanish-speaking Technical Support Specialist to join our team. This role is ideal for detail-oriented and tech-savvy individuals who enjoy solving problems and supporting customers in a fast-paced, international environment.</p><p>Key Responsibilities</p><ul><li>Provide technical support to customers in Spanish via email and chat</li><li>Diagnose and resolve issues related to products and services</li><li>Escalate complex cases to higher support levels when needed</li><li>Maintain and update documentation and knowledge base</li></ul><p>Requirements &amp; Qualifications</p><ul><li>Spanish intermediate level (writing/texting required)</li><li>Strong communication and multitasking skills</li><li>Good PC skills ( MS Office )</li><li>Additional languages or experience are a plus</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Spanish intermediate level (writing/texting required)</li><li>Strong communication and multitasking skills</li><li>Good PC skills ( MS Office )</li><li>Additional languages or experience are a plus</li></ul><p></p></section>

Handling the following non-technical requests received from Walk-in Customers: <br>*Billing and Collection’s inquiries (provide customers with the bills and Statement of Account needed and assist with any additional clarification needed). <br>*Change of the payment method (From prepaid to postpaid or vice versa) <br>* Handle all ADSL & Fiber cancellations <br>* Handle all Switch ISP requests (outbound or switched from IDM/Cyberia to another ISP) <br>* Handling and escalating all compensations/refunds/free Hardware’s requests to the supervisor to be checked (Internet & TV) <br>* Renewal issues (Internet & TV) <br>* Handle non-technical customer complaints, escalate, and follow up to ensure resolution (Internet & TV) <br>*Update any ticket opened by the call Center Team or any other Unit, by adding the walk-in customer’s feedback (Internet & TV). <br>* Assist the team to handle the Customer Service cases received through other channels (email-ticketing)

⚠️ Important: This role requires someone comfortable appearing in videos and social media content for marketing and promotional purposes. <br> <br>Main Responsibilities: <br>Respond to customer inquiries through WhatsApp, social media, email, and website chat. <br>Follow up on orders, deliveries, returns, and customer complaints. <br>Assist in creating and appearing in social media content, reels, and promotional videos. <br>Support in managing social media pages and posting content. <br>Coordinate with sellers and suppliers regarding products, stock, and updates. <br>Assist in product listing and updating information on the website. <br>Support promotional campaigns, offers, and seasonal activities. <br>Coordinate internally with different departments to ensure smooth workflow. <br>Maintain organized records and follow-up trackers. <br> <br>Requirements <br>Good communication and customer service skills. <br>Comfortable appearing in videos and social media content. <br>Basic knowledge of social media platforms and e-commerce. <br>Organized, detail-oriented, and able to multitask. <br>Basic Canva or content creation skills are a plus. <br>Positive attitude and teamwork spirit. <br>Ability to work in a fast-paced environment. <br>Preferred Qualifications <br>Previous experience in customer service, social media, or e-commerce is a plus. <br>Arabic and English communication skills. <br>Familiarity with online shopping platforms and digital marketing basics

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Handle customer &amp; merchant inquiries (phone, email &amp; chat)</p><p>Support onboarding, transactions &amp; issue resolution</p><p>Collaborate with internal teams and ensure customer satisfaction</p><p>Maintain professional communication and provide excellent customer support</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree or relevant experience</p><p>0 2 years of experience in customer service or a related field</p><p>Strong communication and interpersonal skills</p><p>Good English communication skills</p><p>Ability to multitask and solve problems efficiently</p><p>Interest in fintech/e-wallets is a plus</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide technical support to customers in <strong>Spanish</strong> via email and chat</p> <ul> <li>Diagnose and resolve issues related to products and services</li> <li>Escalate complex cases to higher support levels when needed</li> <li>Maintain and update documentation and knowledge base</li> </ul> <p><strong>To apply, send your CV via WhatsApp:</strong><br> +PHONE_NUMBER1</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Spanish <strong>intermediate level (writing/texting required)</strong></strong></p> <ul> <li>Strong communication and multitasking skills</li> <li>Good PC skills (<strong>MS Office</strong>)</li> <li>Additional languages or experience are a plus</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide first-line customer support in <strong>Arabic</strong></p> <ul> <li><p>Respond quickly and accurately to customer issues</p> </li> <li><p>Minimize errors and ensure process efficiency</p> </li> <li><p>Communicate professionally with customers and team members</p> </li> <li><p>Follow company policies for attendance and break times</p> </li> </ul> <p><strong>Skills:</strong></p> <ul> <li><p>Clear and well-structured verbal and written communication skills</p> </li> <li><p>Strong organizational skills and multitasking ability</p> </li> <li><p>Good computer skills no specific programs required; training provided</p> </li> </ul> <p><strong>Languages:</strong></p> <ul> <li><p>Arabic</p> </li> <li><p>English and French a plus </p> </li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Responsible, detail-oriented, and well-organized</p> <ul> <li><p>Calm under pressure with strong problem-solving skills</p> </li> <li><p>Friendly, polite, and customer-focused attitude</p> </li> <li><p>Quick learner with strong teamwork and communication skills</p> </li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>LAWAZEM is seeking a proactive and experienced Customer Service Team Leader to join our team.<br> In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment.<br> You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency.<br> Responsibilities: Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences.<br> Manage team performance through coaching, feedback, and development plans.<br> Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints.<br> Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively.<br> Develop and implement customer service policies and procedures to optimize efficiency and service quality.<br> Analyze customer service metrics, prepare reports, and identify trends to recommend improvements.<br> Train new team members and support continuous learning initiatives.<br> Promote a customer-centric culture and ensure compliance with company standards and values.<br> Proven experience in a customer service leadership or supervisory role.<br> Strong leadership and team management skills.<br> Excellent communication and interpersonal abilities.<br> Ability to handle escalated customer issues with professionalism and empathy.<br> Proficiency in CRM systems and Microsoft Office applications.<br> Analytical mindset with the ability to interpret customer service data and metrics.<br> Strong organizational and problem-solving skills.<br> Ability to work collaboratively across departments and lead a remote or onsite team.<br> Fluency in Arabic and English.<br></span> </div>

<div><span ></span><div ><span >Η θέση αυτή αναφέρεται στην<span> </span></span><span >Customer</span><span ><span> </span></span><span >Service</span><span ><span> </span></span><span >Manager</span><span ><span> </span></span><span >και έχει έδρα </span><span >το κατάστημα μας στην Πάφο.</span></div></div><div><font face="Delivery, sans-serif"><span ><br></span></font><div ><span ><div ><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><strong><u><span >Περιγραφή θέσεως :</span></u></strong></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><strong><u><span ></span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><span >Ο/Η κάτοχος της θέσης αυτής έχει την ευθύνη της εξυπηρέτησης των υπαρχόντων και μελλοντικών πελατών, των συναλλασσόμενων με την Εταιρεία οι οποίοι προσέρχονται στους συγκεκριμένους σταθμούς. Επιπλέον να προτείνει/προωθεί τα κατάλληλα προϊόντα, υπηρεσίες και λύσεις που παρέχει η<span> </span></span><span >DHL</span><span ><span> </span>με σκοπό την ικανοποίηση του πελάτη.</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><strong><u><span ></span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 12pt;"><strong><u><span >Καθήκοντα :</span></u></strong></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Διαχείριση παράδοσης και παραλαβής δεμάτων και φακέλων</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προετοιμάζει μαζικές αποστολές.</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προετοιμάζει προεκτυπωμένα AWB (αεροπορικές αποστολές).</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Παρακολουθεί την πρόοδο των αποστολών για λεπτομέρειες παράδοσης.</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προωθεί προϊόντα, υπηρεσίες και λύσεις που παρέχει η<span> </span></span><span >DHL</span><span ></span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 12pt 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Αντιμετώπιση προβλημάτων και παραπόνων πελατών</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><strong><u><span >Απαιτούμενα προσόντα<span> </span></span></u></strong><strong><u><span >:</span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm;"><span ></span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Απολυτήριο Λυκείου</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Άριστη γνώση της αγγλικής γλώσσας<u></u></span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Γνώσεις υπολογιστών</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Ομαδικό πνεύμα και ευχάριστη προσωπικότητα</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm 0cm 0cm 36pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Κοινωνικές δεξιότητες, προθυμία και ευγένεια</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm 0cm 0cm 36pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Πελατοκεντρική προσέγγιση</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><span ></span></p><span >Παρακαλούνται όλοι οι ενδιαφερόμενοι που πληρούν τα απαραίτητα προσόντα να υποβάλλουν τις αιτήσεις τους στο<span> </span></span><span >e</span><span >-</span><span >mail</span><span ><span> </span></span><span Times New Roman", serif; font-size: 12pt;"><a href="mailto:hr.cy@dhl.com" ><span >hr</span><span >.</span><span >cy</span><span >@</span><span >dhl</span><span >.</span><span >com</span></a></span><span ><span> </span><span> </span></span></div></span></div><span ></span></div>

???? We’re Hiring: Service Technician <br>We are looking for a motivated Service Technician to join its team in Lebanon. <br>???? Products: Air Compressors, Dryers, Air Receivers, Industrial Valves & Equipment <br>Requirements: <br>• TS Degree or equivalent <br>• Electrical, Electronics, or Controls background <br>• 3–5 years of experience in maintenance or technical support of electromechanical equipment <br>• Experience with air compressors is a plus <br>• Strong troubleshooting and problem-solving skills <br>• Good organizational skills <br>• Fast learner and proactive <br>• Ability to follow procedures and adapt to established methodologies <br>???? To apply, please register and submit your application through the BSO Recruitment Portal: <br>https://recruit.bso.com.lb/ <br>⚠️ Applications must be submitted through the recruitment portal to be considered. <br>More info : <br>Email : consultant@bso.com.lb

???? We’re Hiring: Service Technician <br>We are looking for a motivated Service Technician to join its team in Lebanon. <br>???? Products: Air Compressors, Dryers, Air Receivers, Industrial Valves & Equipment <br>Requirements: <br>• TS Degree or equivalent <br>• Electrical, Electronics, or Controls background <br>• 3–5 years of experience in maintenance or technical support of electromechanical equipment <br>• Experience with air compressors is a plus <br>• Strong troubleshooting and problem-solving skills <br>• Good organizational skills <br>• Fast learner and proactive <br>• Ability to follow procedures and adapt to established methodologies <br>???? To apply, please register and submit your application through the BSO Recruitment Portal: <br>https://recruit.bso.com.lb/ <br>⚠️ Applications must be submitted through the recruitment portal to be considered. <br>More info : <br>Email : consultant@bso.com.lb

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Specialist - Customer Success will act as an advisor to the customer, building long-term relationships to drive customer satisfaction, retention, and growth. S/He ensures service excellence and timely complaint management aiming at customer retention. Main Duties and Responsibilities Owns the customer relationship and actively manages the internal and external stakeholder relationships at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions. Address customer service issues, escalate complaints ensuring appropriate teams are engaged for quick resolution. Conduct regular business reviews and customer check-ins. Track customer usage, engagement, and satisfaction metrics. Identify opportunities for upselling or cross-selling additional products. Supports collaboration across Sales, Support, Product, and Professional Services to ensure continuity and strategic alignment. Maintain accurate customer records and activities in the CRM system. Prepare periodic reports to the relevant stakeholders.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Bachelor s degree in Business Administration or any other related field Experience 1 2 years of experience in Customer Success, Account Management, Customer Support, or a customer-facing role. Strong relationship management skills with the ability to engage customers proactively. Able to identify customer needs, support product adoption, uncover upselling opportunities, and manage customer escalations. #LI-LM1</p><p></p></section>

Are you interested in joining a diverse team of passionate people from around the world? We are looking for an enthusiastic Customer Service Representatives/Agents for our Beirut based Centre. <br>The key responsibilities of the role include: <br>• Handle day to day Visa applications in compliance with Standard Operations Procedures – greeting customers, supporting completion and checking of applications, obtaining biometric data, other documentation and data entry procedures  <br>• Following an established and defined filing and administration process, guided by a computer-based system  <br>• Ensure engagement with applicants providing a first-class service and positive customer experience  <br>Selection Criteria: <br>Experience <br>• Demonstrable experience of working face-to-face in a customer service role or retail environment <br>• Working in a fast-paced multi-cultural collaborative team environment, and at times in a high-pressure environment during high seasons <br>• Experience in a Public Sector / Government client working environment is a plus. <br> <br>Skills/Personal Attributes <br>• Excellent communication and interpersonal skills  <br>• Fluency in English and French is a must Languages; Italian would be an advantage. <br>• Skills in establishing and maintaining effective relationships with customers  <br>• Structured thinking and heavy attention to detail <br>• Self-motivated, patient and professional  <br>• Excellent personal time management, available to work extended hours from time to time, and at short notice  <br>• Be able to work independently, thorough and reliable  <br>• Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy  <br> <br> <br>All successful applicants will need to apply for and pass a Criminal Record disclosure

<div><span ></span><div ><span >Η θέση αυτή αναφέρεται στην<span> </span></span><span >Customer</span><span ><span> </span></span><span >Service</span><span ><span> </span></span><span >Manager</span><span ><span> </span></span><span >και έχει έδρα τα καταστήματα μας στη Λευκωσία.<div ><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><strong><u><span >Περιγραφή θέσεως :</span></u></strong></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><strong><u><span ></span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><span >Ο/Η κάτοχος της θέσης αυτής έχει την ευθύνη της εξυπηρέτησης των υπαρχόντων και μελλοντικών πελατών, των συναλλασσόμενων με την Εταιρεία οι οποίοι προσέρχονται στους συγκεκριμένους σταθμούς. Επιπλέον να προτείνει/προωθεί τα κατάλληλα προϊόντα, υπηρεσίες και λύσεις που παρέχει η<span> </span></span><span >DHL</span><span ><span> </span>με σκοπό την ικανοποίηση του πελάτη.</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><strong><u><span ></span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 12pt;"><strong><u><span >Καθήκοντα :</span></u></strong></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Διαχείριση παράδοσης και παραλαβής δεμάτων και φακέλων</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προετοιμάζει μαζικές αποστολές.</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προετοιμάζει προεκτυπωμένα AWB (αεροπορικές αποστολές).</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Παρακολουθεί την πρόοδο των αποστολών για λεπτομέρειες παράδοσης.</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προωθεί προϊόντα, υπηρεσίες και λύσεις που παρέχει η<span> </span></span><span >DHL</span><span ></span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 12pt 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Αντιμετώπιση προβλημάτων και παραπόνων πελατών</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><strong><u><span >Απαιτούμενα προσόντα<span> </span></span></u></strong><strong><u><span >:</span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm;"><span ></span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Απολυτήριο Λυκείου</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Άριστη γνώση της αγγλικής γλώσσας<u></u></span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Γνώσεις υπολογιστών</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Ομαδικό πνεύμα και ευχάριστη προσωπικότητα</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm 0cm 0cm 36pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Κοινωνικές δεξιότητες, προθυμία και ευγένεια</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm 0cm 0cm 36pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Πελατοκεντρική προσέγγιση</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><span ></span></p><span >Παρακαλούνται όλοι οι ενδιαφερόμενοι που πληρούν τα απαραίτητα προσόντα να υποβάλλουν τις αιτήσεις τους στο<span> </span></span><span >e</span><span >-</span><span >mail</span><span ><span> </span></span><span Times New Roman", serif; font-size: 12pt;"><a href="mailto:hr.cy@dhl.com" ><span >hr</span><span >.</span><span >cy</span><span >@</span><span >dhl</span><span >.</span><span >com</span></a></span><span ><span> </span><span> </span></span></div></span></div><span ></span></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses.<br> We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.<br> Key Responsibilities Respond to customer inquiries.<br> Resolve issues professionally.<br> Document interactions accurately.<br> Escalate complex issues.<br> Meet response-time goals.<br> Maintain customer satisfaction.<br> Collaborate with internal teams.<br> Follow company procedures.<br> Opportunity to work on diverse and exciting projects.<br> Supportive and collaborative work environment.<br> Weekly payments.<br> Weekends off.<br> Growth Opportunities 2+ year of customer service experience.<br> Excellent English communication.<br> CRM/ticketing system experience.<br> Problem-solving skills.<br> Ability to multitask.<br> Professional attitude.<br> Reliable internet.<br> Customer-focused mindset.<br> English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.<br> Availability to work during Eastern Time (ET) business hours Preferred Qualifications Experience with Zendesk, Freshdesk, Intercom, or Salesforce.<br> BPO or SaaS experience.<br></span> </div>