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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Description:</b></p><p>Implement and/or develop office procedures and record systems.</p><p>Manage database entry.</p><p>Prepare and mail outgoing correspondence.</p><p>Set up, copy, scan and store documents.</p><p>Create templates.</p><p>Manage requests for documentation.</p><p>File documents in physical and digital records and ensure appropriate storage.</p><p>Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date.</p><p>To liaise with and distribute project related information with all levels of the project team and potentially external parties.</p><p>Manage the processes around documentation within the organization.</p><p>Maintain confidentiality around sensitive documentation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Proven working experience as Secretary.</p><p>Responsible and trustworthy.</p><p>Warm personality with strong communication skills.</p><p>High School Diploma or associate degree.</p><p>Proficient in English language written and verbal.</p><p>Strong IT skills in MS office including outlook, excel and word.</p><p>Good attention to details.</p><p>The ability to multitask.</p><p>Excellent communication skills.</p><p>Must be living in khaldeh or nearby suburbs.</p><p>Can start immediately.</p><p></p></section>

???? **We’re Hiring – Customer Service Executive** <br> <br>We are looking for a **Customer Service Executive** to join our team. <br> <br>**Requirements:** <br> <br>* More than **3 years of experience in Customer Service** <br>* Strong communication and interpersonal skills <br>* Ability to handle **customer complaints and conflicts** professionally <br>* Good problem-solving and client-handling skills <br>* This is a **mid-level position** — we are **not looking for a Senior Customer Service profile** <br>* Please apply only if you meet the above requirements and have relevant **Customer Service experience**

Hallab 1881 is looking for a Customer Service (Indoor) for its Jounieh Branch. <br> <br>he or she is responsible for engaging customers, providing product recommendations, and ensuring the visually appealing presentation of treats

Public Relations (PR) Specialist – Bluemoon Creative Agency <br> <br>Job Summary <br> <br>Bluemoon Creative Agency is looking for a dynamic and outgoing Public Relations (PR) Specialist to build strong relationships with businesses, media, influencers, and decision-makers. The ideal candidate is a people person with exceptional communication and networking skills who can create new business opportunities while strengthening Bluemoon's reputation as a leading digital marketing agency. <br> <br>Key Responsibilities <br> <br>- Identify and generate new sales opportunities through professional networking and referrals. <br>- Schedule meetings between potential clients and the sales team. <br>- Develop partnerships with organizations, chambers of commerce, NGOs, and industry associations. <br>- Coordinate media interviews, press releases, and public announcements. <br>- Assist in planning and executing marketing campaigns and product launches. <br>- Monitor public perception and recommend strategies to enhance the company's reputation. <br>- Prepare weekly reports on networking activities, meetings, leads generated, and partnerships established. <br> <br>Requirements <br> <br>- Bachelor's degree in Public Relations, Marketing, Business, Communications, or a related field. <br>- Minimum 2 years of experience in PR, business development, sales, or client relations. <br>- Excellent communication and presentation skills in Arabic and English (French is a plus). <br>- Strong networking and negotiation abilities. <br>- Professional appearance and confident personality. <br>- Valid driver's license <br>- Strong knowledge of LinkedIn, social media, and CRM systems. <br>- Ability to work independently and achieve monthly KPIs. <br> <br>Key Performance Indicators (KPIs) <br> <br>- Minimum 20 new qualified business meetings per month. <br>- Generate at least 40 new qualified leads monthly. <br>- Establish 5+ strategic partnerships each quarter. <br>- Attend a minimum of 4 networking events every month. <br>- Achieve monthly business development targets. <br> <br>Preferred Qualities <br> <br>- Charismatic and persuasive personality. <br>- Strong understanding of digital marketing, branding, SEO, websites, and advertising. <br>- Existing network of business contacts is a strong advantage. <br>- Positive attitude with excellent problem-solving skills

PCX is a dynamic real estate agency specializing in property consultancy, sales, and investment solutions. We are committed to delivering exceptional service, building strong client relationships, and helping our clients make confident real estate decisions. <br> <br>We are looking for motivated and ambitious individuals to join our growing team. If you are passionate about real estate, enjoy working with people, and are looking for an opportunity to grow your career in a professional environment, we would love to hear from you. <br> <br>Join PCX and be part of a team where talent, dedication, and success are recognized

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Specialist - Customer Success will act as an advisor to the customer, building long-term relationships to drive customer satisfaction, retention, and growth. S/He ensures service excellence and timely complaint management aiming at customer retention. Main Duties and Responsibilities Owns the customer relationship and actively manages the internal and external stakeholder relationships at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions. Address customer service issues, escalate complaints ensuring appropriate teams are engaged for quick resolution. Conduct regular business reviews and customer check-ins. Track customer usage, engagement, and satisfaction metrics. Identify opportunities for upselling or cross-selling additional products. Supports collaboration across Sales, Support, Product, and Professional Services to ensure continuity and strategic alignment. Maintain accurate customer records and activities in the CRM system. Prepare periodic reports to the relevant stakeholders.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Bachelor s degree in Business Administration or any other related field Experience 1 2 years of experience in Customer Success, Account Management, Customer Support, or a customer-facing role. Strong relationship management skills with the ability to engage customers proactively. Able to identify customer needs, support product adoption, uncover upselling opportunities, and manage customer escalations. #LI-LM1</p><p></p></section>

An Iconic Music House & Nightclub is Reopening soon in the heart of Beirut, and we are looking for passionate and experienced hospitality professionals to join our team. <br>Working Schedule: <br>• 6 working days per week (1 day off) <br>• Weekdays: 7:00 PM - 2:00 AM <br>• Weekends: 9:00 PM - 4:00 AM <br>Requirements: <br>• Previous experience in the nightlife industry is mandatory (Nightclubs, Beach Clubs, VIP Lounges, or similar venues). <br>• Presentable, dynamic, and customer-oriented personality. <br>• Excellent communication and interpersonal skills. <br>• Ability to thrive in a fast-paced and high-energy environment. <br>Salary is negotiable (based on qualifications and relevant experience) + tips + other benefits <br>To apply, please send your resume to: deploya.lb@gmail.com

Handle client inquiries and orders <br>Follow up with customers and ensure excellent service <br>Resolve customer issues efficiently <br>Maintain accurate customer records <br>Coordinate with the team to ensure smooth order processing <br>Minimum 3 years of experience in customer service <br>Fluent in Arabic & English <br>Friendly, professional, and customer-oriented <br>Good communication and problem-solving skills <br>Basic graphic design experience or knowledge is a plus

Job scope: <br>The Customer Service Officer is responsible for supporting the sales team by delivering exceptional customer service. This includes responding to customer inquiries via phone and email, following up on overdue payments, monitoring ongoing orders to ensure client satisfaction, and preparing collection reports. <br> <br>Education: BA in Business administration or Management or other related field <br>Experience: 2-4 years of relevant experience

Key Responsibilities <br>• Lead, mentor, coach, and develop the Customer Support team, fostering a high-performance and customer-centric culture. <br>• Recruit, onboard, train, and evaluate Customer Support team members, ensuring continuous development and performance management. <br>• Oversee the day-to-day operations of the Customer Support Department, ensuring service quality, operational efficiency, and adherence to Service Level Agreements (SLAs). <br>• Manage complex client inquiries, complaints, and escalations, ensuring timely and professional resolution. <br>• Oversee customer support activities across all communication channels, including phone, email, live chat, WhatsApp, and CRM platforms. <br>• Supervise the onboarding process for both individual and corporate clients, ensuring completeness, accuracy, and compliance with internal procedures. <br>• Oversee KYC and AML reviews, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and ongoing monitoring in accordance with internal policies and applicable regulatory requirements. <br>• Ensure the timely preparation and submission of regulatory reports, questionnaires, and other reporting obligations required by regulatory authorities. <br>• Oversee payment operations, including client deposits, withdrawals, payment investigations, reconciliation support, and coordination with internal Finance and Operations teams. <br>• Coordinate with Compliance, Finance, Dealing, IT, and other internal departments to ensure the timely resolution of operational and client-related matters. <br>• Develop, maintain, and enforce customer support procedures, policies, and standard operating procedures (SOPs). <br>• Monitor customer support KPIs and operational metrics, including response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity. <br>• Prepare and present daily, weekly, monthly, quarterly, and ad hoc management reports covering customer support performance, onboarding statistics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other operational metrics. <br>• Conduct quality assurance reviews of customer interactions and provide regular coaching and feedback to maintain high service standards. <br>• Maintain accurate records and ensure the confidentiality and integrity of client information in accordance with company policies and regulatory requirements. <br>• Support internal and external audits by providing documentation, reports, and operational information as required. <br>• Perform any other duties reasonably assigned by senior management

Job Purpose <br> <br>The Customer Service Officer is responsible for handling customer inquiries, processing and following up on orders, coordinating with sales, warehouse, and delivery teams, and ensuring customers receive accurate and timely support throughout the order and delivery process. <br> <br>Key Responsibilities <br>Receive and process customer orders accurately. <br>Respond to customer inquiries through phone, WhatsApp, email, and other communication channels. <br>Follow up on order status, availability, delivery dates, and pending requests. <br>Coordinate with the Sales, Warehouse, and Logistics teams to ensure smooth and timely deliveries. <br>Inform customers about product availability, delays, replacements, or changes in delivery schedules. <br>Handle customer complaints professionally and follow up until resolution. <br>Prepare quotations, invoices, or order-related documents when required. <br>Maintain accurate customer and order information in the system. <br>Follow up on returns, damaged products, missing items, and delivery discrepancies. <br>Build positive relationships with customers and ensure a high level of customer satisfaction. <br>Escalate recurring or critical customer issues to management. <br>Prepare basic reports related to orders, complaints, deliveries, and customer feedback. <br>Requirements <br>Bachelor's degree or relevant diploma. <br>1–3 years of experience in customer service, preferably within a distribution, FMCG, retail, or trading company. <br>Good communication and interpersonal skills. <br>Strong follow-up and organizational skills. <br>Customer-oriented and solution-focused. <br>Ability to work under pressure and manage multiple requests. <br>Good knowledge of Microsoft Office; experience with ERP systems is a plus. <br>Good command of English and Arabic

To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates. <br> <br>• Requirements: <br> •Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers <br> •Respond to customer inquiries and complaints in time <br> •Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently <br>Qualifications: <br> .Minimum 2 years experience in FNB sector . <br> •Maintain a professional appearance and presence at all times <br> •Excellent communication skills <br> •Hold a Bachelor’s degree or a related field <br> •Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication <br> •Ability to collect, analyze, and prepare statistics related to customer satisfaction <br> •Monitor customer feedback and contribute to improving service quality <br> <br>????Location: Damour- Medyar intersection highway towards Beirut <br> <br>Contact us on : hr@tannouralasr.com or 76-864265

We're Hiring: Customer Service & Backend Support Specialist <br> <br>???? Full-time <br>???? Monday–Friday: 8:00 AM – 5:00 PM <br>???? Saturday: 8:00 AM – 1:00 PM (Remote) <br> <br>Requirements: <br>✔️ 1–3 years of experience in customer service, operations, or backend support <br>✔️ Strong communication, problem-solving, and organizational skills <br>✔️ Fluent in Arabic & English (French is a plus) <br>✔️ Comfortable using CRM systems and Google Workspace

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses.<br> We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.<br> Key Responsibilities Respond to customer inquiries.<br> Resolve issues professionally.<br> Document interactions accurately.<br> Escalate complex issues.<br> Meet response-time goals.<br> Maintain customer satisfaction.<br> Collaborate with internal teams.<br> Follow company procedures.<br> Opportunity to work on diverse and exciting projects.<br> Supportive and collaborative work environment.<br> Weekly payments.<br> Weekends off.<br> Growth Opportunities 2+ year of customer service experience.<br> Excellent English communication.<br> CRM/ticketing system experience.<br> Problem-solving skills.<br> Ability to multitask.<br> Professional attitude.<br> Reliable internet.<br> Customer-focused mindset.<br> English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.<br> Availability to work during Eastern Time (ET) business hours Preferred Qualifications Experience with Zendesk, Freshdesk, Intercom, or Salesforce.<br> BPO or SaaS experience.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p><span><span>Specialist - Customer Success</span></span></p><br> <br><br>Job Scope <br><p>The Specialist - Customer Success will act as an advisor to the customer, building long-term relationships to drive customer satisfaction, retention, and growth. S/He ensures service excellence and timely complaint management aiming at customer retention.</p><br><br><br>Main Duties and Responsibilities <br><p>Owns the customer relationship and actively manages the internal and external stakeholder relationships at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions.<br>Address customer service issues, escalate complaints ensuring appropriate teams are engaged for quick resolution.<br>Conduct regular business reviews and customer check-ins.<br>Track customer usage, engagement, and satisfaction metrics.<br>Identify opportunities for upselling or cross-selling additional products.<br>Supports collaboration across Sales, Support, Product, and Professional Services to ensure continuity and strategic alignment.<br>Maintain accurate customer records and activities in the CRM system.<br>Prepare periodic reports to the relevant stakeholders.</p><br><br><br>Position Requirements <br><br>Education <br><p><span><span>Bachelor’s degree in Business Administration or any other related field</span></span></p><br> <br><br>Experience <br><p>1–2 years of experience in Customer Success, Account Management, Customer Support, or a customer-facing role.</p><br> <p>Strong relationship management skills with the ability to engage customers proactively.</p><br> <p>Able to identify customer needs, support product adoption, uncover upselling opportunities, and manage customer escalations.</p><br> <p>#LI-LM1</p><br><br><br><br> </div>

* Role Summary: <br>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates. <br> <br>* Requirements: <br> •Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers <br> •Respond to customer inquiries and complaints in time <br> •Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently <br>Qualifications: <br> .Minimum 2 years experience in FNB sector . <br> •Maintain a professional appearance and presence at all times <br> •Excellent communication skills <br> •Hold a Bachelor’s degree or a related field <br> •Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication <br> •Ability to collect, analyze, and prepare statistics related to customer satisfaction <br> •Monitor customer feedback and contribute to improving service quality

* Role Summary: <br>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates. <br> <br>* Requirements: <br> •Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers <br> •Respond to customer inquiries and complaints in time <br> •Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently <br>Qualifications: <br> .Minimum 2 years experience in FNB sector . <br> •Maintain a professional appearance and presence at all times <br> •Excellent communication skills <br> •Hold a Bachelor’s degree or a related field <br> •Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication <br> •Ability to collect, analyze, and prepare statistics related to customer satisfaction <br> •Monitor customer feedback and contribute to improving service quality

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners.<br> You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution.<br> This is a great role for someone who's detail-oriented, alm under pressure, and genuinely enjoys solving problems for people.<br> What You'll Do Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.<br>g., Adyen) where needed Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes Identify patterns in recurring issues and flag them to Product and Operations for longerterm fixes Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues Maintain and contribute to internal knowledge base articles and merchant-facing help documentation Meet or exceed team SLAs for response time, resolution time, and customer satisfaction What We're Looking For 1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus Excellent written and verbal communication skills; able to explain technical concepts in plain language Strong problem-solving instincts and comfort navigating ambiguity Experience with CRM/ticketing platforms (e.<br>g., HubSpot, Zendesk, Intercom) preferred Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest Highly organized, with the ability to manage multiple open cases simultaneously A customer-first mindset paired with the judgment to know when to escalate Nice to Have Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems Experience supporting software partners (ISVs) rather than just end consumers Exposure to healthcare, legal, or professional services verticals</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced logistics environment? Join our team in a leading Freight Forwarder dedicated to providing top-tier solutions to our clients. <br> <br>Key Responsibilities: <br>Handle customer inquiries efficiently and professionally. <br> <br>Coordinate shipments and provide real-time updates to clients. <br> <br>Communicate with international agents, shipping lines, and transport providers. <br> <br>Resolve customer complaints and ensure high levels of customer satisfaction. <br> <br>Maintain accurate shipment records and documentation. <br> <br>Requirements: <br>Previous experience in freight forwarding, shipping, or logistics customer service is a plus. <br> <br>Strong communication and problem-solving skills. <br> <br>Ability to multitask and work under pressure. <br> <br>Proficiency in Microsoft Office and shipment tracking systems. <br> <br>Customer-focused with a proactive attitude