وظائف مايكروسوفت Azure - بيروت لبنان

Company Description - Software Solutions is a leading provider of software and IT solutions with over 35 years of experience, serving clients in Lebanon, Saudi Arabia, Qatar, and across the MENA region. Supported by a team of more than 200 professionals, the company delivers high-quality, integrated solutions that streamline business processes and enable digital transformation. The company offers a wide range of products, including ERP systems with HR and payroll modules, specialized payroll and school systems, POS, e-commerce platforms, mobile sales automation, and warehouse management solutions. The company maintains strong partnerships with global technology leaders such as SAP, Microsoft, LS Retail, Odoo, and others, ensuring access to advanced tools and best practices. With a robust project management approach, the company focuses on seamless implementation and tailored solutions that help organizations grow and operate more efficiently. <br> <br>Role Description The Senior Developer is a full-time, on-site role based in Ras Beirut. This role is responsible for designing, developing, and maintaining high-quality software solutions that address complex business challenges. Day-to-day tasks include writing clean and efficient code, implementing software features according to technical specifications, participating in code reviews and architectural discussions, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to deliver robust solutions. The developer contributes to the entire software development lifecycle, from requirements analysis and design through implementation, testing, and deployment. The role also involves documenting code and technical solutions, identifying opportunities for process improvement and optimization, mentoring junior developers, and staying current with industry best practices and emerging technologies. <br> <br>Qualifications <br> <br> <br> <br> Candidates should possess strong expertise in software development with proficiency in one or more programming languages such as Python, Java, C#, JavaScript, or similar. <br> Candidates should possess solid understanding of software design patterns, object-oriented programming principles, and best practices for writing maintainable and scalable code. <br> Candidates should possess robust problem-solving skills and the ability to analyze complex technical requirements and propose effective solutions. <br> Candidates should possess experience with version control systems such as Git and familiarity with collaborative development workflows. <br> Candidates should possess understanding of software testing methodologies, including unit testing, integration testing, and quality assurance practices. <br> Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field. <br> Minimum 5 years of professional experience in software development or similar roles. <br> Experience with relational and non-relational databases and SQL or equivalent query languages. <br> Strong communication skills and the ability to work effectively in cross-functional teams and document technical solutions clearly. <br> Experience with API development and integration of third-party services is an advantage. <br> Familiarity with agile development methodologies and tools such as Jira or similar project management platforms. <br> Demonstrated ability to mentor junior developers and contribute to team knowledge sharing and professional development

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A contracting company in Hamra area, is looking for a Chief Accountant. He/she will be accountable for directing all financial operations, including accounting, financial reporting, budgeting, treasury, tax compliance, and regulatory adherence across the company's Lebanese operations. The ideal candidate has a sound experience in the construction industry, experienced financial leader capable of ensuring the integrity of financial data, delivering strategic guidance to executive leadership, and upholding a solid internal control environment. He/she will be instrumental in driving financial performance, enhancing cash flow efficiency, and informing key business decisions.</p><p>Core Responsibilities</p><p>1.Accounting Operations &amp; Financial Reporting</p><ul><li>Direct and supervise all accounting functions, encompassing the General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Payroll, and Cost Accounting</li><li>Produce monthly, quarterly, and annual financial statements in compliance with IFRS standards and applicable local regulations</li><li>Guarantee the timely delivery of accurate financial reports to leadership and relevant stakeholders</li><li>Evaluate financial results and formulate recommendations aimed at enhancing profitability and operational effectiveness</li><li>Perform regular reconciliation of balance sheet accounts and ensure the completeness and accuracy of all accounting records</li></ul><p>2.Budgeting &amp; Financial Planning</p><ul><li>Spearhead the annual budgeting cycle and ongoing forecasting activities</li><li>Develop cash flow projections and monitor the organization's liquidity position</li><li>Build financial models and business case analyses to underpin strategic planning</li><li>Execute variance analysis and translate findings into actionable management insights</li></ul><p>3.Treasury &amp; Cash Management</p><ul><li>Oversee corporate cash flow, maintain banking relationships, and manage financing facilities</li><li>Track working capital levels and maximize the efficiency of cash deployment</li><li>Administer payment scheduling, collections processes, and day-to-day treasury activities</li></ul><p>4.Internal Controls &amp; Compliance</p><ul><li>Design and sustain a robust framework of internal controls</li><li>Ensure adherence to accounting standards, tax legislation, and internal corporate policies</li><li>Manage the coordination of external audits and serve as the primary liaison with auditors, financial institutions, and regulatory bodies</li><li>Identify financial risks and put in place appropriate mitigation measures</li></ul><p>5.Tax Management</p><ul><li>Ensure full compliance with all applicable local tax obligations and filing deadlines</li><li>Oversee tax planning strategies and manage tax audits as they arise</li><li>Review submissions related to VAT, payroll taxes, and corporate income tax</li></ul><p>6.Project &amp; Cost Control</p><ul><li>Track project expenditures and assess project-level profitability</li><li>Provide project teams with dedicated financial analysis, budgeting support, and cost oversight</li><li>Evaluate project financial outcomes and pinpoint areas for improvement</li></ul><p>7.Leadership &amp; People Development</p><ul><li>Lead, coach, and develop a high-performing accounting and finance team</li><li>Cultivate a culture centered on accountability, continuous development, and professional excellence</li><li>Drive cross-functional collaboration with operations, procurement, HR, and senior management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Accounting, Finance, or a closely related discipline</li><li>Mandatory background in construction, engineering, contracting, or project-driven industries</li><li>Professional certification (CPA, ACCA, CMA, or equivalent) strongly preferred</li><li>A minimum of 10 years of progressively responsible experience in finance and accounting, including at least 3 years in a managerial position</li><li>In-depth knowledge of IFRS, financial reporting practices, taxation, and internal control frameworks</li><li>Advanced command of ERP platforms and Microsoft Excel</li><li>Strong analytical, problem-solving, and strategic decision-making capabilities</li><li>Proven leadership presence and excellent interpersonal and communication skills</li><li>Full professional fluency in both English and Arabic</li></ul><p></p></section>

<p><h4>Description</h4> <p>Aspire Software is looking for a senior financial analyst to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>What you'll do</h4> <p><strong>Own the customer support experience:</strong> Be the first technical responder for incoming district tickets — diagnose, triage, and resolve issues directly with district staff over phone, email, and screenshare. Train customers on system behavior, walk them through configuration steps, and turn one-off support interactions into knowledge that scales.</p> <p><strong>Diagnose and resolve production issues:</strong> Investigate complex production issues across the full ScholarChip stack — application logs, database records, integration processes, and deployed hardware. Perform root-cause analysis on system failures, data inconsistencies, and integration errors.</p> <p><strong>Support SIS integrations:</strong> Troubleshoot student data synchronization and attendance sync failures across PowerSchool, Infinite Campus, Skyward, eSchoolData, and other student information systems. Diagnose REST API errors and validate roster, attendance, and student data accuracy.</p> <p><strong>Investigate production data:</strong> Query Oracle production databases using SQL and PL/SQL to investigate data issues, validate records, and support data corrections. Reason about root cause across schemas, integrations, and the legacy and modern application boundaries.</p> <p><strong>Support deployed hardware:</strong> Troubleshoot check-in kiosks, ID card printers, badge readers, and barcode scanners deployed across school environments. Diagnose connectivity, network configuration, and device-server communication issues alongside district IT teams.</p> <p><strong>Configure school systems:</strong> Support district-level configuration of school calendars, bell schedules, attendance notification workflows, tardy alerts, visitor sign-in workflows, and kiosk behaviors. Assist in onboarding and configuring new districts.</p> <p><strong>Build the knowledge base:</strong> Author and maintain runbooks, troubleshooting guides, and configuration documentation. Documentation contribution is a core deliverable — much of the team’s institutional knowledge has lived in heads rather than docs, and this role is one of the people changing that.</p> <p><strong>Collaborate cross-functionally:</strong> Work with engineering, implementation, customer support, and district IT to escalate, diagnose, and resolve issues. Translate complex technical findings into clear, actionable resolution plans.</p> <h4>Day-to-day breakdown</h4> <p>55% direct ticket work — investigating and resolving district support requests across the ScholarChip product surface<br> 20% authoring and refining documentation, runbooks, and knowledge-base content<br> 15% deeper investigation and escalation work on complex production issues<br> 10% supporting district setup, onboarding, and configuration changes</p> <h4>Responsibilities</h4> <ul> <li>Own production-support investigations end-to-end across SIS integrations, databases, applications, and hardware — escalating to engineering when defects require code-level resolution.</li> <li>Author and maintain Confluence-based documentation for support troubleshooting, configuration procedures, and integration patterns.</li> <li>Triage and own a daily Jira queue, with clear resolution-path notes that build institutional knowledge as they’re written.</li> <li>Contribute to internal knowledge-base content that powers self-service and support-bot capabilities.</li> <li>Build relationships with district IT contacts, internal support staff, and engineering — be the person other functions trust to investigate the ambiguous cases.</li> <li>Document configuration procedures and integration troubleshooting steps so the team’s runbooks evolve as our systems do.</li> </ul> <h4>Requirements</h4> <h4>Technical skills</h4> <ul> <li><strong>SQL (production-database depth):</strong> Strong SQL skills with demonstrated experience investigating production data, joining across schemas, hunting anomalies, and analyzing application logs. Oracle experience preferred.</li> <li><strong>REST API integration troubleshooting:</strong> Experience diagnosing integration failures, debugging payloads, validating data transfer between systems, and reasoning about retry/idempotency behavior.</li> <li><strong>Programming for debugging:</strong> Working knowledge of at least one language (Python, Java, C#, JavaScript) at the level of reading code, interpreting stack traces, and analyzing system logs. Full development experience is not required; debugging fluency is.</li> <li><strong>Hardware and networking fundamentals:</strong> Comfortable troubleshooting deployed devices, basic networking concepts (firewalls, ports, NAT, DNS), and district-network environments. Direct experience with kiosks, scanners, or similar hardware is a strong plus.</li> <li><strong>Customer-facing troubleshooting:</strong> Experience resolving issues live with end users — phone, screenshare, email — in a way that builds confidence rather than friction.</li> <li><strong>Enterprise application support:</strong> Experience supporting enterprise applications in production environments — you understand what production-grade reliability requires.</li> <li><strong>Tools:</strong> Proficient in Jira (ticket triage, queue ownership, escalation workflows) and Confluence (documentation authoring, knowledge base structure). Comfortable working fully remote in Microsoft Teams.</li> </ul> <h4>Soft skills</h4> <ul> <li><strong>Customer orientation:</strong> Comfortable being the direct face of support to district staff, school administrators, and IT contacts. Brings calm, clarity, and follow-through to live troubleshooting calls and email threads, even when the underlying issue is messy.</li> <li><strong>Curiosity and problem-solving:</strong> Energized by ambiguous, multi-layered issues that require investigation across system boundaries.</li> <li><strong>Comfort with ambiguity:</strong> Effective in environments where systems have evolved organically and not all the answers are written down. Sees that as an opportunity to build clarity, not a blocker.</li> <li><strong>Clear communicator:</strong> Able to translate complex technical findings into clear language for non-technical audiences — district staff, school administrators, and internal partners.</li> <li><strong>Documentation discipline:</strong> Believes institutional knowledge belongs in documents, not heads. Treats doc work as part of the job, not overhead.</li> <li><strong>Cross-functional collaboration:</strong> Works effectively with engineering, implementation, support, and customer-facing teams.</li> </ul> <h4>Desired experience</h4> <ul> <li>Bachelor’s degree in computer science, information systems, or related field (or equivalent practical experience).</li> <li>4+ years of experience in technical support, production support, or similar roles in an enterprise software environment.</li> <li>2+ years of hands-on experience querying production databases.</li> <li>Direct experience with EdTech platforms is a strong plus — prior exposure to LMS, SIS, or adjacent education-software systems particularly valued.</li> </ul> <h4>Other requirements</h4> <ul> <li>Excellent written and verbal English — phone-level fluency required. This role involves direct customer interaction, including live troubleshooting calls with district staff.</li> <li>Able to work aligned with Eastern Time (EST).</li> <li>Comfortable in fully remote, asynchronous-first environments.</li> </ul> <h4>Nice to have</h4> <ul> <li>Hands-on Oracle PL/SQL experience (stored procedures, packages, query optimization).</li> <li>Familiarity with Windows Server, IIS, or similar legacy hosting environments.</li> <li>Experience supporting .NET-based applications in production.</li> <li>Interest in integrating AI tools (Claude, Copilot, Rovo) to simplify support workflows and accelerate documentation.</li> <li>Direct experience with K–12 SIS integrations (PowerSchool, Infinite Campus, Skyward, eSchoolData).</li> <li>Experience with SCORM, xAPI, LTI, or SSO/SAML troubleshooting.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Organizational Context and Scope IOM supports the Government of Lebanon in ensuring safe, orderly, and regular migration by developing its capacity to effectively manage cross-border movements. In line with national and regional priorities, IOM s Immigration and Border Governance (IBG) Programme implements projects to improve border governance capacities in Lebanon, through infrastructure, equipment, capacity building and policy support to Lebanese authorities. This includes activities related to migrant regularization, identity management, border infrastructure and information systems, airport safety and humanitarian border management, among others.</p><p>Under the overall supervision of the IBG Programme Manager and the direct supervision of the Migration Policy Officer (IBG), the Programme Associate (Human Rights) will be providing support to the thematic programme in support of border management authorities in Lebanon. In particular, the incumbent will support the implementation of activities and components of activities related to Human Rights, Humanitarian Law and Refugee Law, including in relation to the United Nations (UN) Human Rights Due Diligence Policy (HRDDP). The incumbent will also provide support for IBG projects at IOM Lebanon in the related area, contributing to activities related to the protection of Human Rights in immigration and border governance contexts.</p><p>Assist in the implementation, monitoring and reporting on project activities related to Human Rights and the HRDDP within the IBG programme, under the guidance of the supervisor. Assist in collecting and compiling information related to Human Rights project activities and contribute to the preparation of reports on implementation progress and challenges. Assist in the implementation of Human Rights monitoring activities under the IBG programme. Retrieve, compile, summarize, analyse, and present information/data on Human Rights in IBG matters in Lebanon to support the availability of updated information to the mission. Draft briefing notes, status and annual reports, prepare presentations and other forms of documentations on relevant subjects as needed and requested. Assist in coordinating the implementation of activities on Human Rights in border management with local authorities, partners, UN agencies, intergovernmental and non-governmental organisations, donors and other stakeholders relevant to the project, including supporting meetings and exchanges conducted through the dialogue platform between civil society organisations and border management agencies. Support the organization of consultations on Human Rights in border management with border management agencies and the Border Control Committee. Assist in the preparation and organization of capacity development activities and materials related to Human Rights for border management agencies. Assist in the implementation and coordination of activities related to HRDDP within the IBG programme, including support to coordination with organizational stakeholders at mission, regional and headquarter levels. Perform other related duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma with five years of relevant experience; or, Bachelor s degree in Human Rights, Law, Political or Social Sciences, International Relations, Development Studies, Migration Studies, or related fields from an accredited academic institution with three years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience working in the area of Human Rights, including monitoring and capacity development. Experience in supporting coordination with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations. Knowledge of the Lebanese migration context, border management structures, referral mechanisms in place for the protection of migrants and responses implemented by UN and NGOs, community-based initiatives. Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.</p><p>Knowledge of international and regional Human Rights legal framework and mechanisms, as well as institutional mandates related to the position and of UN Human Rights methodologies, including UN HRDDP. Knowledge of Human Rights monitoring principles and reporting requirements. Ability to compile, analyse and present information relevant to Human Rights and contribute to reporting activities drawing on available sources of information, including open sources; Good research skills relevant to Human Rights law. Coordination skills with field partners and local authorities. Excellent written and verbal communication skills (English and Arabic). Computer/software literate (Microsoft Office).</p><p>All IOM staff members in all categories are required to be fluent in one of the IOM s official languages (English, French, Spanish). For this position, fluency in English and Arabic is required (oral and written). Working knowledge of French is an advantage. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p>Values - all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p>Core Competencies behavioural indicators Level 1</p><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p></p></section>

Job Overview <br>The Office & Tenant Assistant is the first point of contact for visitors, employees, and tenants. The role ensures a smooth front desk operation, provides tenant support, coordinates service requests, and supports internal departments through administrative, facilities, and quality-related tasks. The role is support-focused, execution-based, and operates under guidance from managers and department heads. <br> <br>Key Responsibilities <br>1. Front Desk & Visitor Management <br>• Welcome and greet visitors in a professional and friendly manner. <br>• Guide visitors to relevant floors, elevators, or meeting areas. <br>• Ensure visitor comfort while waiting (water, assistance, etc.). <br>• Notify employees of visitor arrivals and ensure prompt attendance. <br> <br>2. Call Handling & Communication <br>• Answer incoming calls professionally and direct them to the correct department. <br>• Take accurate messages and ensure timely follow-up. <br>• Act as a communication link between tenants, internal teams, and service providers. <br> <br>3. Tenant Support & Relations <br>• Serve as the primary point of contact for tenants for inquiries, complaints, and requests. <br>• Handle tenant concerns with empathy and professionalism. <br>• Follow up on escalated or complex issues with internal departments. <br>• Conduct regular tenant check-ins and gather feedback. <br>• Support community activities and events to ensure a seamless tenant experience. <br> <br>4. Service Ticket & Request Coordination <br>• Manage service tickets submitted through the BDD application. <br>• Track, document, and follow up on all tickets until closure. <br>• Coordinate with IT, Engineering, Procurement, and Accounting for resolutions. <br>• For requests requiring quotations: <br>o Obtain and share quotations. <br>o Follow up on approvals. <br>o Confirm completion of works. <br>• Prepare weekly ticketing and tenant support reports. <br> <br>5. Facility & Service Provider Coordination (Support Role) <br>• Support the monitoring of cleaning, maintenance, security, and valet teams. <br>• Report service issues, incidents, and operational risks. <br>• Follow up on corrective actions with service providers. <br>• Support inspections and quality checks when requested. <br> <br>6. Administrative & Internal Support <br>• Support Accounting with: <br>o Receiving invoices and documents. <br>o Coordinating messenger deliveries. <br>o Handling petty cash reports and invoice sharing. <br>• Support HR with: <br>o Internal event coordination. <br>o Uniform records. <br>o Expat papers follow-up. <br>o Proxies for messengers. <br>o Employee birthday visuals (Canva). <br> <br>7. Office & Facilities Administration <br>• Manage kitchen supplies, snack bar, and stationery. <br>• Monitor inventory and submit replenishment requests. <br>• Ensure shared spaces are clean and report issues. <br>• Conduct basic office checks and report damages. <br>• Scan and maintain maintenance contracts. <br> <br>8. Access Cards & Connectivity Support <br>• Coordinate access card requests with IT and BDD. <br>• Report lost or faulty cards. <br>• Support tenants with Ogero landline and internet connectivity processes. <br> <br>9. Messenger & Delivery Coordination <br>• Distribute tasks fairly among messengers. <br>• Track deliveries using the messenger tracking sheet. <br> <br>Required Skills & Qualifications <br>• Diploma or Bachelor’s degree in Business Administration or related field. <br>• 1–3 years of experience in reception, admin, or customer service roles. <br>• Strong communication and interpersonal skills. <br>• High attention to detail and organization. <br>• Ability to multitask and follow up on tasks. <br>• Basic knowledge of MS Office and ticketing systems. <br>• Customer-focused and solution-oriented mindset

<p><h4>About Infoquest</h4> <p>Infoquest is a custom-sourcing expert network connecting leading consulting firms, investors, and corporates with vetted subject-matter experts for primary research.</p> <p>Headquartered in Beirut, with entities in the UAE and a founding office in Bogotá, we operate a purpose-built expert network platform alongside a growing suite of internal data products that power performance, compliance, and client delivery.</p> <h4>Role summary</h4> <p>We are looking for a dedicated Full-Stack Engineer to support two key mandates:</p> <ul> <li>Extend and enhance our expert-network CRM through custom features, workflows, integrations, and interfaces built on the Exlink platform.</li> <li>Ensure the continuity, reliability, and scalability of our internal reporting environment across BigQuery and Power BI.</li> </ul> <p>You will own a substantial backlog of business-critical initiatives while helping eliminate a key single point of failure within our data function.</p> <h4>Engagement & access model</h4> <p>Our CRM is built on the Exlink platform, our long-term technology partner. Product direction and priorities are defined by Infoquest, while access to the platform is granted progressively as trust and familiarity develop under confidentiality agreements between Infoquest, Exlink, and the partner agency.</p> <h4>Phase 1</h4> <ul> <li>Develop custom features, automations, reports, integrations, and user interface extensions alongside the platform without modifying Exlink's core code.</li> <li>Work within a scoped development environment provided by Exlink with QA approval before deployment.</li> </ul> <h4>Phase 2</h4> <ul> <li>Contribute directly to the Exlink codebase on Infoquest-commissioned features.</li> <li>Follow Exlink's architecture, coding standards, and review processes.</li> </ul> <h4>Key responsibilities</h4> <p><strong>CRM platform development (Exlink)</strong></p> <ul> <li>Build, test, and maintain custom CRM features across the expert lifecycle, including lead imports, outreach, compliance workflows, screening, client portals, scheduling, transcripts, and billing.</li> <li>Develop frontend functionality using Vue 2, Vue 3, JavaScript, Tailwind CSS, Bootstrap, and jQuery.</li> <li>Build backend services using PHP, Laravel, PostgreSQL, Docker, and Nginx.</li> <li>Design, build, and maintain REST APIs and integrations with platforms including Zoom, Google Workspace, Microsoft Teams, Cronofy, Inex One, and contact enrichment tools.</li> <li>Translate business requirements into technical solutions, then test, document, deploy, and maintain them following Exlink's development standards.</li> </ul> <p><strong>Data products & reporting</strong></p> <ul> <li>Partner with the Data & Internal Tools Manager to ensure reporting and dashboards remain accurate, reliable, and up to date.</li> <li>Become a secondary owner of the data function by learning, documenting, maintaining, and troubleshooting pipelines, models, and dashboards.</li> <li>Maintain and enhance integrations between the Exlink CRM and BigQuery.</li> <li>Support KPI, NPS, and performance dashboards.</li> <li>Develop runbooks and standard operating procedures (SOPs) to ensure recurring data processes are fully documented and repeatable.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years of professional Full-Stack development experience.</li> <li>Strong experience with PHP and Laravel.</li> <li>Experience working with relational databases. PostgreSQL is preferred; strong MySQL experience is acceptable with willingness to transition.</li> <li>Strong knowledge of Vue.js (Vue 2 & Vue 3) and JavaScript.</li> <li>Experience with Tailwind CSS, Bootstrap, and jQuery.</li> <li>Experience building REST APIs and third-party integrations.</li> <li>Comfortable working with Docker, Linux, and Nginx environments.</li> <li>Strong understanding of Object-Oriented Programming (OOP), MVC architecture, SOLID principles, clean, testable code, and database schema design.</li> <li>Self-driven with the ability to independently manage business-critical systems and technical backlogs.</li> <li>Excellent documentation habits.</li> <li>Strong written English and the ability to collaborate during Beirut and GCC business hours.</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with BigQuery or another cloud data warehouse.</li> <li>Experience with Power BI or similar Business Intelligence platforms.</li> <li>Data engineering experience including pipelines, data modelling, and SQL optimization.</li> <li>Experience maintaining SaaS platforms or CRM, scheduling, billing, or compliance-heavy systems.</li> <li>Familiarity with the expert network or primary research industry.</li> <li>Experience with Go.</li> </ul> <h4>Confidentiality & compliance</h4> <ul> <li>Sign and comply with confidentiality and data protection agreements covering Infoquest's client data, expert network, proprietary workflows, and Exlink's platform and codebase.</li> <li>Adhere to GDPR, UK GDPR, and Infoquest's internal compliance standards when handling personal data.</li> </ul> <h4>First 90 days</h4> <ul> <li>Successfully onboard to the Exlink platform and document existing pipelines and dashboards.</li> <li>Deliver the first set of custom features from the engineering backlog.</li> <li>Independently manage CRM enhancement requests and maintain reliable reporting.</li> <li>Become a trusted contributor within the Exlink codebase.</li> <li>Establish yourself as the second owner of the data function, eliminating key operational dependencies.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>• The report prepared should be in Arabic and in electronic format. • The report submitted should not be less than 30 pages. • A 2 to 4 pages executive summary of the report. The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. Note that PDF format will not be accepted. It should include a table of contents to be automatically updated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. Their contents cannot and must not be presented, discussed or published without the express authorization of ESCWA. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The report submitted by the consultant must not contain quoted, previously published text equalling more than 20 per cent of the total number of pages. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and MoDEE permission. The content of the generated document shall be the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>16 weeks<br> Duties and Responsibilities<br>I. GENERAL SCOPE Safe internet use has become a global public policy priority as digital connectivity expands across all aspects of economic and social life, while exposure to cyber risks, misinformation and online harm continues to rise. The International Telecommunication Union (ITU) tracks countries’ commitment to cybersecurity through the Global Cybersecurity Index (GCI), which assesses legal, technical, organizational, capacity building and cooperation measures, highlighting wide gaps between and within regions. At the same time, the World Economic Forum (WEF) reports that nearly 70% of surveyed users globally experienced online risks such as cyberbullying, fraud or misinformation in a single year, underlining the societal costs of unsafe digital environments . In the Arab region, ESCWA notes that rapid growth in internet penetration and e government has not always been matched by cybersecurity awareness, child online protection frameworks, and robust digital trust mechanisms, making safe internet use a critical enabler of inclusive digital transformation . At the global level, the UN advances safe, inclusive and rights based internet use through processes such as the World Summit on the Information Society (WSIS) and the UN Global Digital Compact, which emphasize digital trust, cybersecurity and protection of users online. Specialized agencies, notably the ITU, support Member States through global benchmarks (such as the GCI), technical assistance, and capacity building on cybersecurity and child online protection. Within the Arab region, ESCWA plays a central role by developing regional strategies like the Arab Digital Agenda 2023–2033 and convening policy dialogues to strengthen digital trust and safe internet frameworks. ESCWA, often jointly with ITU, also implements concrete initiatives—such as regional workshops, the Accessible Arab Region: ICT for All series , and advisory work on national strategies—to help countries mainstream online safety, digital inclusion and user protection into their digital policies. A comprehensive safe internet guidebook in Jordan would directly support national socio economic development by enhancing trust in digital services, accelerating e commerce, and protecting vulnerable groups such as children and youth. International evidence shows that stronger cybersecurity and online safety frameworks are associated with more resilient digital economies and higher adoption of online public and private services. For Jordan, where digital transformation is a pillar of the Economic Modernization Vision, a safe internet environment would encourage investment, innovation and job creation in ICT enabled sectors, while reducing the economic losses associated with cybercrime. It would also reinforce social outcomes—such as safer online learning, wider participation of women and youth in the digital economy, and improved quality of life—contributing to Sustainable Development Goals (SDGs) related to education, decent work and institutions. Recently, the Ministry of Digital Economy and Entrepreneurship (MoDEE) in Jordan requested UN-ESCWA’s assistance in developing the national safe internet guidebook, while aligning it with Jordan’s national AI Strategy 2023–2027 and the country’s Digital Transformation Strategy 2026–2028. The provision of this advisory service is the subject of these terms of reference. III. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the national safe internet guidebook. To produce the draft doc, the consultant is requested to conduct, among others, the main following tasks: 1. Review the national digital documents and the existing policies in Jordan related to digital transformation, innovation, digital technologies, and other related national plans; 2. Review best regional and international best practices related to safe internet guidebooks and road maps (at least 2 selected regional and 2 international cases); 3. Identify main national stakeholders, hold, in coordination with MoDEE team, interviews and meetings with the main national stakeholders and realising minutes of each meeting/interview summarizing the discussed points, their remarks, observations and proposals; 4. Contribute to sectoral workshops to discuss needs and priorities, if needed; 5. Prepare the needed guidebook based on international/regional best practices, gap analysis, and national needs (SWOT analysis). In addition, the consultant would also ensure the following activities: (1) Contribute to national workshop (physically or remotely) and capture the main comments and discussions. (2) Update the draft proposal according to all received feedback and comments during the reviewing process by ESCWA and MoDEE teams. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language.<br> Qualifications/special skills<br>An advanced university degree in ICT, technology, engineering, computer science or a related field is required. A Ph.D. degree is desired. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. Standardized At least 5 years of experience and research in the domain of digital technologies is required. Previous experience in management and planning is required. Previous experience in the delivery of research papers is desirable. Previous experience in the development of cybersecurity plans is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in Arabic and English are required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>