وظائف محفظ قران

<p><h4>About RemotePass</h4> <p>RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.</p> <p>RemotePass is the only platform that combines employer of record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.</p> <p>We are backed by leading global investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.</p> <h4>The role</h4> <p>We're looking for a multimedia designer who lives in motion. You'll produce the video and animation that carries our social and product storytelling, and you'll support graphic design across the rest of our work. This is a hands-on execution role for someone who wants volume, range, and ownership, not a strategy seat. You'll work closely with our Social, Product Marketing, and Brand leads, and alongside our existing designer.</p> <p>We're going into a rebrand, and you'll help bring that new identity to life across formats. We want someone who thinks social-first, moves quickly, and brings genuine creative instinct rather than waiting to be art-directed on everything.</p> <h4>What you'll do</h4> <ul> <li>Produce motion graphics and animations for social, product, and campaigns (at least one polished animation per week)</li> <li>Edit and finish video content, including talking-head and person-featuring videos for social and product</li> <li>Edit product videos and demos to a high quality bar</li> <li>Design static assets across social, paid, blog, and landing pages when needed</li> <li>Help adapt and roll out our new brand identity across all asset types as the rebrand lands</li> <li>Turn briefs from Social, PMM, and Brand into finished work, and contribute your own creative ideas</li> <li>Support the September product launch asset refresh</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>3 to 5 years producing motion graphics and video in a brand, agency, or in-house team</li> <li>Strong Adobe After Effects (license will be provided) and video editing skills; comfortable end to end from brief to export</li> <li>Solid graphic design fundamentals across digital formats</li> <li>A social-first eye, you understand what makes content stop the scroll</li> <li>Fluent Arabic and English, written and spoken</li> <li>Fast, organised, and able to juggle multiple briefs without dropping quality</li> <li>Comfortable using AI tools in your workflow to move faster</li> <li>Familiarity with Figma and AI-assisted design workflows</li> <li>Portfolio: A motion reel (3+ minutes), 2-3 social examples, one product/demo example (if available)</li> </ul> <h4>Benefits</h4> <h4>Why join RemotePass?</h4> <ul> <li>Remote-first culture: We don’t just sell remote work; we live it. Enjoy the flexibility to work from anywhere.</li> <li>Hyper-growth: Be part of a company that is consistently recognized for its rapid expansion and innovation.</li> <li>Inclusion matters: We are committed to building a diverse team. We value different perspectives and empower every individual to bring their authentic self to work.</li> </ul></p><p></p>

<p><h4>About RemotePass</h4> <p>RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.</p> <p>RemotePass is the only platform that combines employer of record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.</p> <p>We are backed by leading global investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.</p> <h4>The role</h4> <p>We're looking for a multimedia designer who lives in motion. You'll produce the video and animation that carries our social and product storytelling, and you'll support graphic design across the rest of our work. This is a hands-on execution role for someone who wants volume, range, and ownership, not a strategy seat. You'll work closely with our Social, Product Marketing, and Brand leads, and alongside our existing designer.</p> <p>We're going into a rebrand, and you'll help bring that new identity to life across formats. We want someone who thinks social-first, moves quickly, and brings genuine creative instinct rather than waiting to be art-directed on everything.</p> <h4>What you'll do</h4> <ul> <li>Produce motion graphics and animations for social, product, and campaigns (at least one polished animation per week)</li> <li>Edit and finish video content, including talking-head and person-featuring videos for social and product</li> <li>Edit product videos and demos to a high quality bar</li> <li>Design static assets across social, paid, blog, and landing pages when needed</li> <li>Help adapt and roll out our new brand identity across all asset types as the rebrand lands</li> <li>Turn briefs from Social, PMM, and Brand into finished work, and contribute your own creative ideas</li> <li>Support the September product launch asset refresh</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>3 to 5 years producing motion graphics and video in a brand, agency, or in-house team</li> <li>Strong Adobe After Effects (license will be provided) and video editing skills; comfortable end to end from brief to export</li> <li>Solid graphic design fundamentals across digital formats</li> <li>A social-first eye, you understand what makes content stop the scroll</li> <li>Fluent Arabic and English, written and spoken</li> <li>Fast, organised, and able to juggle multiple briefs without dropping quality</li> <li>Comfortable using AI tools in your workflow to move faster</li> <li>Familiarity with Figma and AI-assisted design workflows</li> <li>Portfolio: A motion reel (3+ minutes), 2-3 social examples, one product/demo example (if available)</li> </ul> <h4>Benefits</h4> <h4>Why join RemotePass?</h4> <ul> <li>Remote-first culture: We don’t just sell remote work; we live it. Enjoy the flexibility to work from anywhere.</li> <li>Hyper-growth: Be part of a company that is consistently recognized for its rapid expansion and innovation.</li> <li>Inclusion matters: We are committed to building a diverse team. We value different perspectives and empower every individual to bring their authentic self to work.</li> </ul></p><p></p>

<p><h4>About RemotePass</h4> <p>RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.</p> <p>RemotePass is the only platform that combines employer of record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.</p> <p>We are backed by leading global investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.</p> <h4>The role</h4> <p>We're looking for a multimedia designer who lives in motion and is just as confident in static. You'll produce the video and animation that carries our social and product storytelling, and you'll design static assets across social, paid, and brand work as a core part of the job. This is a hands-on execution role for someone who wants volume, range, and ownership, not a strategy seat. You'll work closely with our Social, Product Marketing, and Brand leads, and alongside our existing designer.</p> <p>We're going into a rebrand, and you'll help bring that new identity to life across formats. We want someone who thinks social-first, moves quickly, and brings genuine creative instinct rather than waiting to be art-directed on everything.</p> <h4>What you'll do</h4> <ul> <li>Produce motion graphics and animations for social, product, and campaigns (at least one polished animation per week)</li> <li>Edit and finish video content, including talking-head and person-featuring videos for social and product</li> <li>Edit product videos and demos to a high quality bar</li> <li>Design static assets across social, paid, blog, and landing pages</li> <li>Help adapt and roll out our new brand identity across all asset types as the rebrand lands</li> <li>Turn briefs from Social, PMM, and Brand into finished work, and contribute your own creative ideas</li> <li>Support the September product launch asset refresh</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>3 to 5 years producing motion graphics and video in a brand, agency, or in-house team</li> <li>Strong Adobe After Effects (license will be provided) and video editing skills; comfortable end-to-end from brief to export</li> <li>Solid graphic design fundamentals across digital formats</li> <li>A social-first eye, you understand what makes content stop the scroll</li> <li>Fluent Arabic and English, written and spoken</li> <li>Fast, organised, and able to juggle multiple briefs without dropping quality</li> <li>Comfortable using AI tools in your workflow to move faster</li> <li>Familiarity with Figma and AI-assisted design workflows</li> <li>Portfolio: A motion reel (approximately 3 minutes), 2-3 social examples, one product/demo example (if available)</li> </ul> <h4>Benefits</h4> <h4>Why join RemotePass?</h4> <ul> <li>Remote-first culture: We don’t just sell remote work; we live it. Enjoy the flexibility to work from anywhere.</li> <li>Hyper-growth: Be part of a company that is consistently recognized for its rapid expansion and innovation.</li> <li>Inclusion matters: We are committed to building a diverse team. We value different perspectives and empower every individual to bring their authentic self to work.</li> </ul></p><p></p>

<p><h4>About RemotePass</h4> <p>RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.</p> <p>RemotePass is the only platform that combines employer of record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.</p> <p>We are backed by leading global investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.</p> <h4>The role</h4> <p>We're looking for a multimedia designer who lives in motion and is just as confident in static. You'll produce the video and animation that carries our social and product storytelling, and you'll design static assets across social, paid, and brand work as a core part of the job. This is a hands-on execution role for someone who wants volume, range, and ownership, not a strategy seat. You'll work closely with our Social, Product Marketing, and Brand leads, and alongside our existing designer.</p> <p>We're going into a rebrand, and you'll help bring that new identity to life across formats. We want someone who thinks social-first, moves quickly, and brings genuine creative instinct rather than waiting to be art-directed on everything.</p> <h4>What you'll do</h4> <ul> <li>Produce motion graphics and animations for social, product, and campaigns (at least one polished animation per week)</li> <li>Edit and finish video content, including talking-head and person-featuring videos for social and product</li> <li>Edit product videos and demos to a high quality bar</li> <li>Design static assets across social, paid, blog, and landing pages</li> <li>Help adapt and roll out our new brand identity across all asset types as the rebrand lands</li> <li>Turn briefs from Social, PMM, and Brand into finished work, and contribute your own creative ideas</li> <li>Support the September product launch asset refresh</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>3 to 5 years producing motion graphics and video in a brand, agency, or in-house team</li> <li>Strong Adobe After Effects (license will be provided) and video editing skills; comfortable end-to-end from brief to export</li> <li>Solid graphic design fundamentals across digital formats</li> <li>A social-first eye, you understand what makes content stop the scroll</li> <li>Fluent Arabic and English, written and spoken</li> <li>Fast, organised, and able to juggle multiple briefs without dropping quality</li> <li>Comfortable using AI tools in your workflow to move faster</li> <li>Familiarity with Figma and AI-assisted design workflows</li> <li>Portfolio: A motion reel (approximately 3 minutes), 2-3 social examples, one product/demo example (if available)</li> </ul> <h4>Benefits</h4> <h4>Why join RemotePass?</h4> <ul> <li>Remote-first culture: We don’t just sell remote work; we live it. Enjoy the flexibility to work from anywhere.</li> <li>Hyper-growth: Be part of a company that is consistently recognized for its rapid expansion and innovation.</li> <li>Inclusion matters: We are committed to building a diverse team. We value different perspectives and empower every individual to bring their authentic self to work.</li> </ul></p><p></p>

<p><h4>Location</h4> <p>Lebanese American University (LAU), ITOM Department – Beirut/Byblos, Lebanon</p> <h4>Position type</h4> <p>Visiting faculty position</p> <h4>Start date</h4> <p>Fall 2027</p> <h4>About the position</h4> <p>The Information Technology and Operations Management (ITOM) Department at the Lebanese American University (LAU) invites applications for a visiting assistant professor position with a strong research focus in sustainability, ESG, green finance, climate finance, responsible business, and related areas.</p> <p>The department is seeking a promising early-career scholar who can contribute to the research mission of the Adnan Kassar School of Business (AKSOB), particularly in areas that connect sustainability and responsible business with empirical research, analytics, digital transformation, and evidence-based decision-making.</p> <p>Candidates with a strong publication record or active research pipeline in green banking, green finance, ESG, environmental performance, sustainable development, climate finance, corporate social responsibility, or responsible innovation are particularly encouraged to apply.</p> <h4>Key responsibilities</h4> <p>The successful candidate will be expected to:</p> <ul> <li>Develop and publish high-quality research in internationally recognized peer-reviewed journals.</li> <li>Contribute to AKSOB’s research agenda in sustainability, ESG, green finance, responsible business, and related interdisciplinary areas.</li> <li>Collaborate with faculty members on research papers, grant proposals, research projects, and scholarly initiatives.</li> <li>Support the development of manuscripts, working papers, and research outputs that strengthen the School’s academic visibility.</li> <li>Participate in research seminars, workshops, conferences, and academic events organized by the department and the School.</li> <li>Engage with graduate students and faculty members in research-related activities.</li> <li>Teach a limited number of courses, if needed, in areas related to the candidate’s expertise and departmental needs.</li> </ul> <h4>Qualifications</h4> <p>Applicants should have:</p> <ul> <li>A PhD in Management, Business Administration, Finance, Sustainability, Information Systems, Operations Management, Business Analytics, or a closely related field from an accredited institution.</li> <li>A demonstrated record of research activity, including publications, accepted papers, or manuscripts under review in peer-reviewed journals.</li> <li>Strong empirical research skills, preferably including quantitative methods and tools such as SEM, SmartPLS, SPSS, or related analytical approaches.</li> <li>A clear research agenda aligned with sustainability, ESG, green finance, responsible business, or digital transformation.</li> <li>Strong written and oral communication skills in English.</li> <li>The ability to work collaboratively in a diverse academic environment.</li> </ul> <h4>Preferred areas of expertise</h4> <p>One or more of the following areas would be considered an asset:</p> <ul> <li>Sustainability and responsible business</li> <li>ESG and corporate sustainability</li> <li>Green finance and climate finance</li> <li>Green banking and sustainable financial practices</li> <li>Environmental performance and green strategy</li> <li>Corporate social responsibility</li> <li>Sustainable development and business transformation</li> <li>Sustainability analytics</li> <li>Data-driven decision-making for sustainability</li> <li>Digital transformation and responsible innovation</li> </ul> <h4>About LAU</h4> <p>LAU was founded as a college for women in 1924, tracing its origins back to the first school for girls in the Ottoman Empire started by Presbyterian missionaries in the 1830s. The institution has grown and changed tremendously through the decades, but the enterprising and progressive spirit of those who started it endures.</p> <p>The university now boasts two campuses overlooking the Mediterranean Sea, one in the cosmopolitan city of Beirut and the other in the historic city of Byblos. LAU operates with American higher education standards. It is incorporated in the United States as a non-profit higher education institution through the New York State Education Department. All of LAU’s academic programs are reviewed and approved by this body. In addition, LAU is accredited by the New England Commission of Higher Education, Inc. (NECHE). Several programs are also accredited by authoritative agencies in the United States, Canada, and Europe.</p> <h4>About the Adnan Kassar School of Business</h4> <p>The Adnan Kassar School of Business (AKSOB) focuses on high-quality teaching in a supportive environment to ensure that, upon graduation, its students will possess a competitive advantage in their chosen fields. With a leadership and faculty composed of industry experts as well as top academics and researchers, the main focus of AKSOB is to provide the knowledge, skills, and industry know-how required for success in an ever-evolving and dynamic business world.</p> <p>The school offers bachelor, minor, and master’s degrees at the LAU Beirut and Byblos campuses.</p> <h4>About the ITOM Department</h4> <p>The mission of the Department of Information Technology and Operations Management (ITOM) is to help students at the Adnan Kassar School of Business become proficient in the fields of information systems, information technology management, business analytics, supply chain management, operations management, and related decision sciences.</p> <p>The department strives to generate knowledgeable graduates who are adept at managing technology and operations and who can effectively contribute to their businesses and communities in a constantly changing environment. It also strives to actively collaborate with the corporate sector, consistently innovate, and raise the bar on its research so as to improve the efficacy of education and its reach around the globe.</p> <h4>Application process</h4> <p>Interested candidates are requested to submit:</p> <ul> <li>A letter of interest</li> <li>Curriculum vitae (CV)</li> <li>Research statement outlining current and future research plans</li> <li>Selected publications or working papers</li> <li>Evidence of teaching experience, if available</li> <li>Contact details for references</li> </ul> <p>In your application, please refer to the position number BUS-26-12.</p></p><p></p>

JOB DESCRIPTION <br> <br>Facility Manager – Buildings & Property Management <br> <br>Location:** Lebanon <br>Position:** Facility Manager <br>Reports to:** Management <br> <br>1. Position Overview <br> <br>We are looking for an experienced and hands-on **Facility Manager** to oversee the daily operation, maintenance, safety and service quality of our properties in Lebanon. <br> <br>The portfolio includes a **mixed-use building comprising residential apartments, company offices and doctors' offices**, as well as a **separate building dedicated to student apartments**. <br> <br>The successful candidate should have strong practical knowledge of building maintenance, the ability to identify technical problems, obtain and negotiate quotations, supervise contractors and ensure that maintenance works are completed properly, on time and within budget. <br> <br>2. Building & Facility Management <br> <br>2.1 Manage the daily operation and maintenance of both buildings. <br> <br>2.2 Conduct regular inspections of apartments, offices, common areas, technical rooms and building facilities. <br> <br>2.3 Ensure that all buildings are clean, safe, functional and properly maintained. <br> <br>2.4 Follow up on maintenance requests from tenants, companies, doctors and student residents. <br> <br>2.5 Coordinate preventive and corrective maintenance activities. <br> <br>2.6 Maintain proper records of maintenance activities, repairs, incidents and service contracts. <br> <br> 3. Technical & Maintenance Responsibilities <br> <br>3.1 Have practical knowledge of **HVAC and air-conditioning systems**, including basic troubleshooting, servicing and maintenance. <br> <br>3.2 Have good knowledge of **plumbing systems**, including water supply, drainage, pumps, tanks, leaks and sanitary fixtures. <br> <br>3.3 Have good knowledge of **electrical systems**, including lighting, switches, breakers and basic troubleshooting. <br> <br>3.4 Have practical knowledge of **painting, plastering, wall repairs and general finishing works**. <br> <br>3.5 Have knowledge of **carpentry, doors, locks, furniture and general building repairs**. <br> <br>3.6 Understand the operation and maintenance requirements of **water pumps, water tanks, generators and backup systems**. <br> <br>3.7 Identify technical problems and determine the appropriate type of technician or contractor required. <br> <br>3.8 Supervise maintenance works and ensure that the work is completed according to the required standards. <br> <br>4. Contractors & Suppliers Management <br> <br>4.1 Identify and maintain a reliable network of technicians, contractors and suppliers. <br> <br>4.2 Request quotations for maintenance, repair and renovation works. <br> <br>4.3 Compare quotations based on price, quality, scope of work and reliability. <br> <br>4.4 Negotiate prices, payment terms, scope of work and completion schedules. <br> <br>4.5 Verify that quotations accurately reflect the required work. <br> <br>4.6 Supervise contractors while working on site. <br> <br>4.7 Check the quality of completed work before recommending payment or approval. <br> <br>4.8 Develop and maintain good relationships with reliable suppliers and contractors. <br> <br>### 5. Cost Control & Procurement <br> <br>5.1 Obtain competitive quotations for maintenance and facility requirements. <br> <br>5.2 Negotiate with suppliers and contractors to obtain competitive prices and favourable terms. <br> <br>5.3 Monitor maintenance expenses and identify opportunities for cost reduction. <br> <br>5.4 Ensure that unnecessary repairs and expenses are avoided. <br> <br>5.5 Plan preventive maintenance to reduce recurring breakdowns and emergency costs. <br> <br>5.6 Maintain proper records of quotations, purchase requests, invoices and maintenance expenses. <br> <br>### 6. Residential & Student Buildings <br> <br>6.1 Follow up on apartment maintenance requirements and tenant requests. <br> <br>6.2 Inspect apartments before and after occupancy when required. <br> <br>6.3 Coordinate maintenance between tenants, technicians and management. <br> <br>6.4 Ensure that common areas and facilities are properly maintained. <br> <br>6.5 Monitor recurring maintenance problems and recommend permanent solutions. <br> <br>6.6 Ensure that the student apartment building is properly maintained and operational throughout the year. <br> <br>### 7. Safety & Compliance <br> <br>7.1 Conduct regular inspections to identify potential safety and maintenance risks. <br> <br>7.2 Ensure that buildings and common areas are maintained in a safe condition. <br> <br>7.3 Follow up on fire safety equipment and emergency systems. <br> <br>7.4 Coordinate required inspections, certifications and maintenance services. <br> <br>7.5 Immediately report major technical, structural or safety issues to management. <br> <br>8. Qualifications & Experience <br> <br>8.1 Minimum **5 years of relevant experience** in facility management, building management, property management or maintenance management. <br> <br>8.2 Experience managing residential, commercial or mixed-use buildings. <br> <br>8.3 Strong practical knowledge of AC/HVAC, plumbing, electrical works, painting and general building maintenance. <br> <br>8.4 Experience dealing with contractors, technicians and suppliers. <br> <br>8.5 Strong negotiation and quotation e

<p><h4>Description</h4> <p>Aspire Software is looking for a Forward Deployed Engineer (AI) to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the role</h4> <p>As a Forward Deployed Engineer (AI), you embed directly with our businesses to design and ship AI-powered solutions against real, often messy, problems. You'll move between companies and domains — building a retrieval pipeline for one business one month, standing up an agent workflow for another the next. You own problems end to end: understand the domain, scope the solution, build it, and get it into production.</p> <p>This is fundamentally a builder's role. We care far more about whether you can turn a problem into working software with modern AI tooling than about the title you held before. That means we're open to two kinds of people: experienced software developers, and senior product managers (or others from a product background) who have the technical know-how to actually build things themselves. If you can ship, and you're fluent with AI tooling, the lane you came from matters less than what you can do with it.</p> <h4>Why this role is different</h4> <ul> <li>Hard problems, real impact. The projects are demanding and technically ambitious — you'll work at the frontier of what current AI tooling makes possible, on systems people actually depend on.</li> <li>Breadth no single company can offer. Across finance, logistics, education, government, and automotive, you'll see a far wider range of problems, data, and constraints than you would inside one product — and get sharp at recognizing patterns across all of them.</li> <li>Latest tools, encouraged. We expect you to use the best available AI development tools and to push them hard. Experimentation is part of the job, not a side project.</li> <li>Genuinely generous with tooling. This is one of the real perks of the role. Our leadership structure lets us purchase tools quickly, and we're open about which AI toolsets you use — if a tool will make you faster or better, we'll get it for you without a drawn-out approval process.</li> <li>Autonomy. You're trusted to go deep into a business, figure out what's worth building, and ship it.</li> </ul> <h4>What you'll do</h4> <ul> <li>Embed with portfolio businesses to identify, scope, and build AI-powered solutions to high-value problems.</li> <li>Design and build RAG (retrieval-augmented generation) pipelines and agentic systems that integrate with each business's data and workflows.</li> <li>Integrate large language models via APIs (Anthropic Claude, OpenAI/GPT, and others) into production applications.</li> <li>Use AI-native development tools (Cursor, Claude, Windsurf) and automation platforms (n8n and similar) to build and ship quickly.</li> <li>Take projects from problem framing through to deployed, maintainable software.</li> <li>Move fluidly between business domains, ramping up fast on unfamiliar industries and codebases.</li> </ul> <h4>Requirements</h4> <p>The non-negotiable is that you can build. Beyond that, we recognize two paths into this role:</p> <ul> <li><strong>Senior software developers</strong> — you've built and shipped real systems and can operate independently. (In rare cases we'll consider a less experienced developer who is exceptionally strong with AI tooling, but senior experience is the norm.)</li> <li><strong>Senior product managers / product backgrounds</strong> — you've worked in a product or product-management role and have the genuine technical know-how to build things yourself, not just spec them. If you can take a problem and ship a working AI-powered solution, your product instincts are a real asset here.</li> </ul> <p>Whichever path you come from, we also expect:</p> <ul> <li>Hands-on experience with AI-native tools such as Cursor, Claude, and Windsurf, and a genuine interest in AI more broadly.</li> <li>Comfort integrating AI APIs (Anthropic, OpenAI, and others) into real applications.</li> <li>The ability to own ambiguous problems end to end and ship.</li> <li>Adaptability — you enjoy jumping into new domains and getting productive quickly.</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience building RAG pipelines in production.</li> <li>Experience building agents / agentic workflows.</li> <li>Familiarity with n8n or similar automation / orchestration platforms.</li> <li>Exposure to any of our verticals: finance, logistics, education, government, or automotive.</li> </ul> <h4>Tools & technologies you'll work with</h4> <p>Anthropic Claude · OpenAI/GPT · Cursor · Windsurf · RAG pipelines · AI agents · n8n · LLM APIs</p></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Forward Deployed Engineer (AI) to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the role</h4> <p>As a Forward Deployed Engineer (AI), you embed directly with our businesses to design and ship AI-powered solutions against real, often messy, problems. You'll move between companies and domains — building a retrieval pipeline for one business one month, standing up an agent workflow for another the next. You own problems end to end: understand the domain, scope the solution, build it, and get it into production.</p> <p>This is fundamentally a builder's role. We care far more about whether you can turn a problem into working software with modern AI tooling than about the title you held before. That means we're open to two kinds of people: experienced software developers, and senior product managers (or others from a product background) who have the technical know-how to actually build things themselves. If you can ship, and you're fluent with AI tooling, the lane you came from matters less than what you can do with it.</p> <h4>Why this role is different</h4> <ul> <li>Hard problems, real impact. The projects are demanding and technically ambitious — you'll work at the frontier of what current AI tooling makes possible, on systems people actually depend on.</li> <li>Breadth no single company can offer. Across finance, logistics, education, government, and automotive, you'll see a far wider range of problems, data, and constraints than you would inside one product — and get sharp at recognizing patterns across all of them.</li> <li>Latest tools, encouraged. We expect you to use the best available AI development tools and to push them hard. Experimentation is part of the job, not a side project.</li> <li>Genuinely generous with tooling. This is one of the real perks of the role. Our leadership structure lets us purchase tools quickly, and we're open about which AI toolsets you use — if a tool will make you faster or better, we'll get it for you without a drawn-out approval process.</li> <li>Autonomy. You're trusted to go deep into a business, figure out what's worth building, and ship it.</li> </ul> <h4>What you'll do</h4> <ul> <li>Embed with portfolio businesses to identify, scope, and build AI-powered solutions to high-value problems.</li> <li>Design and build RAG (retrieval-augmented generation) pipelines and agentic systems that integrate with each business's data and workflows.</li> <li>Integrate large language models via APIs (Anthropic Claude, OpenAI/GPT, and others) into production applications.</li> <li>Use AI-native development tools (Cursor, Claude, Windsurf) and automation platforms (n8n and similar) to build and ship quickly.</li> <li>Take projects from problem framing through to deployed, maintainable software.</li> <li>Move fluidly between business domains, ramping up fast on unfamiliar industries and codebases.</li> </ul> <h4>Requirements</h4> <p>The non-negotiable is that you can build. Beyond that, we recognize two paths into this role:</p> <ul> <li><strong>Senior software developers</strong> — you've built and shipped real systems and can operate independently. (In rare cases we'll consider a less experienced developer who is exceptionally strong with AI tooling, but senior experience is the norm.)</li> <li><strong>Senior product managers / product backgrounds</strong> — you've worked in a product or product-management role and have the genuine technical know-how to build things yourself, not just spec them. If you can take a problem and ship a working AI-powered solution, your product instincts are a real asset here.</li> </ul> <p>Whichever path you come from, we also expect:</p> <ul> <li>Hands-on experience with AI-native tools such as Cursor, Claude, and Windsurf, and a genuine interest in AI more broadly.</li> <li>Comfort integrating AI APIs (Anthropic, OpenAI, and others) into real applications.</li> <li>The ability to own ambiguous problems end to end and ship.</li> <li>Adaptability — you enjoy jumping into new domains and getting productive quickly.</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience building RAG pipelines in production.</li> <li>Experience building agents / agentic workflows.</li> <li>Familiarity with n8n or similar automation / orchestration platforms.</li> <li>Exposure to any of our verticals: finance, logistics, education, government, or automotive.</li> </ul> <h4>Tools & technologies you'll work with</h4> <p>Anthropic Claude · OpenAI/GPT · Cursor · Windsurf · RAG pipelines · AI agents · n8n · LLM APIs</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>