وظائف محلل فني في لبنان

Job Summary: <br> <br>Responsible for driving sales of molds and tooling solutions by combining technical expertise with strong client relationship skills. The role focuses on understanding client technical requirements, proposing customized solutions, supporting the full sales cycle, and ensuring both client satisfaction and business growth. <br> <br> <br>Duties: <br>Identify and develop new business opportunities in the mold manufacturing sector. <br>Build and maintain strong relationships with existing and potential clients. <br>Understand client technical requirements and translate them into suitable mold solutions by communication with technical teams (design & production). <br>Prepare and deliver technical presentations, proposals, and quotations. <br>Collaborate with the design and production teams to ensure feasibility and accuracy of offers. <br>Provide clients with technical guidance on mold specifications, materials, and processes. <br>Negotiate pricing, contracts, and delivery terms in alignment with company policies. <br>Follow up on orders, ensuring timely production and delivery. <br>Conduct market research to stay updated on competitors, industry trends, and customer needs. <br>Attend exhibitions, trade shows, and industry networking events to promote company products. <br>Achieve sales targets and contribute to the overall growth of the company. <br> <br> <br>Qualifications: <br>Degree: Mechanical or Industrial Engineering Degree. <br>Language: Excellent command of English both spoken and written. <br>Experience: 1-4 years of experience in sales in manufacture industry. <br>Technical Knowledge: Proficiency in MS Office and digital marketing tools. <br> <br> <br>Industry <br>Mechanical Or Industrial Engineering <br>Employment Type

<p><br>About the Role<br>We are looking for an experienced and highly skilled Chef Patisserie &amp; Bakery to join our team. The position will be based in Lebanon, with frequent travel to our companies, branches, and customers across Africa.<br>The Chef will provide professional culinary, pastry, bakery, and gelato consultancy and technical support, while also working hands-on with our teams and customers to develop products, conduct demonstrations, provide training, and support the growth of our business across African markets.<br>Key Responsibilities<br>Develop, test, and standardize recipes for gelato, ice cream, bakery, and patisserie.<br>Provide professional chef consultancy and technical support to our companies and customers in Africa.<br>Travel frequently to African markets to conduct customer visits, product demonstrations, training, trials, and technical consultancy.<br>Work hands-on with chefs, production teams, and customers to improve products and production techniques.<br>Develop recipes and product applications according to customer requirements and local market needs.<br>Train internal teams, customers, chefs, and staff on the proper use and application of products.<br>Support customers in troubleshooting technical and production challenges.<br>Work closely with Sales and Marketing teams to support product launches, customer development, and market expansion.<br>Assist in increasing product utilization through new recipes, applications, and demonstrations.<br>Maintain high standards of quality, consistency, hygiene, food safety, and presentation.<br>Prepare and maintain recipes, product specifications, trial results, and technical reports.<br>Stay updated on new trends, techniques, ingredients, and innovations in gelato, bakery, and patisserie.<br>Requirements &amp; Qualifications<br>Minimum 10 years of professional experience in Ice Cream/Gelato, Bakery, and Patisserie.<br>Bachelor s Degree in Hotel Management, Hospitality Management, Culinary Arts, Pastry &amp; Bakery Arts, or a related field.<br>Strong technical expertise in gelato, ice cream, bakery, pastry, and professional kitchen operations.<br>Previous experience in hotels, hospitality, restaurants, professional kitchens, food service, or a similar environment is highly preferred.<br>Proven experience in recipe development, product applications, product testing, and technical consultancy.<br>Strong leadership, communication, presentation, and training skills.<br>Creative, organized, detail-oriented, and customer-focused.<br>Ability to work independently and collaboratively with different teams and customers.<br>Willingness and flexibility to travel frequently across Africa.<br>Fluent English is required; French is an advantage.<br>Culinary, pastry, bakery, gelato, or hospitality certifications are an advantage.<br>What We Are Looking For<br>We are looking for a professional who combines strong culinary expertise with technical and consulting skills someone who can work as a Chef, Pastry Chef, Baker, and Gelato/Ice Cream specialist, while also supporting customers, training teams, developing recipes, and representing the company professionally across African markets.<br><br></p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 10 years of professional experience in Ice Cream/Gelato, Bakery, and Patisserie.<br>Bachelor s Degree in Hotel Management, Hospitality Management, Culinary Arts, Pastry &amp; Bakery Arts, or a related field.<br>Strong technical expertise in gelato, ice cream, bakery, pastry, and professional kitchen operations.<br>Previous experience in hotels, hospitality, restaurants, professional kitchens, food service, or a similar environment is highly preferred.<br>Proven experience in recipe development, product applications, product testing, and technical consultancy.<br>Strong leadership, communication, presentation, and training skills.<br>Creative, organized, detail-oriented, and customer-focused.<br>Ability to work independently and collaboratively with different teams and customers.<br>Willingness and flexibility to travel frequently across Africa.<br>Fluent English is required; French is an advantage.<br>Culinary, pastry, bakery, gelato, or hospitality certifications are an advantage.<br>We are looking for a professional who combines strong culinary expertise with technical and consulting skills someone who can work as a Chef, Pastry Chef, Baker, and Gelato/Ice Cream specialist, while also supporting customers, training teams, developing recipes, and representing the company professionally across African markets.<br>If you are passionate about culinary innovation, product development, customer support, and international exposure, we would be pleased to hear from you.</p>

<p>Establish and maintain relationships with clients, understanding their needs and providing technical expertise on products and services. Prepare and deliver presentations to explain product features and benefits to customers. Collaborate with the sales team to identify customer requirements and provide necessary support throughout the sales process. Assist clients in resolving issues with product usage and recommend improvements or upgrades. Analyze customer feedback and market trends to propose new product ideas and enhancements. Provide training and technical information to customers and sales staff to ensure a thorough understanding of products.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: A bachelor's degree in Mechanical or Electrical engineering,<br><br>Experience: Previous experience in sales engineering, technical support, or a related field is preferred.<br><br>Skills: Strong technical knowledge, excellent communication skills, and the ability to explain complex concepts to non-technical audiences are essential.</p>

Acquiring Application Support – Riyadh KSA <br> <br> <br> <br>Job Description <br> <br>Our esteemed client is expanding its financial operations to support their acquiring and card scheme processing needs, starting in Saudi Arabia with potential extensions across other Gulf countries. They are looking to recruit a skilled Acquiring Application Support Analyst to join their team and contribute to this exciting growth, providing hands-on support for clearing, settlement, and reconciliation applications critical to the bank’s card acquiring business. <br> <br>Requirements <br> <br>Technical knowledge of scheme clearing processes, file formats, data elements, clearing cycles, and settlement reports. <br>Expertise in GL Accounting, including accounting entries, posting to core banking, and associated reconciliation. <br>Strong troubleshooting and problem-solving capabilities, particularly for Java-based applications. <br>Deep knowledge of Unix and Oracle. <br>Proven experience as a Clearing/Reconciliation Application Support Analyst. <br>Willingness to travel as required and to relocate abroad (KSA, Gulf, and other locations). <br>Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related technical field. <br>Experience with FIS products (IST Clearing, IST MAS). <br>Highly motivated, with a strong ability to work under pressure in a fast-paced financial environment. <br>Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders. <br>Strong analytical and problem-solving mindset. <br>Ability to work in an agile environment and adapt quickly to new systems and processes. <br> <br>Share this post

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Place: Beirut, Lebanon Starting date: 1st, September 2026 Duration of contract: 12 months Closing date for applications: 12th August 2026 Humanity &amp; Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster.<br> The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.<br> Since its creation in 1982, HI has run development &amp; humanitarian projects in more than 55 countries and responded to numerous emergencies.<br> Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide At Handicap International-Humanity &amp; Inclusion, we truly believe in the importance of inclusion and diversity within our organisation.<br> This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.<br> Please indicate if you require any special accommodation, even at the first interview.<br> For more information about the organisation.<br> JOB CONTEXT: Despite the announcement of a ceasefire, the situation in Lebanon remains unstable, with localized incidents, including strikes reported in southern Lebanon.<br> The June 2026 ceasefire has allowed for partial and phased returns of displaced populations, particularly in areas where active hostilities have subsided.<br> The situation is compounded by Lebanon ongoing macroeconomic and institutional crisis which continues to limit recover capacity.<br> High poverty levels, currency instability, and weakened public service delivery systems have left both host communities and displaced populations with reduced coping capacity and limited access to services.<br> In this constraint environment, HI, who has been present in Lebanon 1992, has been able to adapt its programming to the specific emergencies onset as well as keeping some of its long-standing development focus.<br> HI is managing activities covering the following thematics: Health and prevention for the provision of multi-disciplinary rehabilitation services (post operative care, physiotherapy, assistive devices, prosthetics and orthotics and psycho-social support).<br> Inclusive education Inclusive humanitarian action Humanitarian Mine Action, including clearance, advocacy, NTS (non-technical survey) and TS (technical survey), and Education to the risks and effects caused by conventional weapons (including mines, explosive remnants of war and small arms light weapons).<br> Emergency preparedness &amp; basic needs (integrated response through non-food items / hygiene kits etc.<br>; including the support to humanitarian actors via the ALTAS platform when required).<br> The actual intervention was so far managed based on a mix partnership with local structures and organizations, and direct implementation projects.<br> YOUR MISSION: Reporting to the Regional Director, the Country Manager contributes to the implementation of Humanity &amp; Inclusion's mandate and strategy within his/her program.<br> He/she ensures that the quality and impact of the program's activities are optimized through a system of delegation with appropriate control mechanisms.<br> He/she shares responsibility with all other HI managers for the sound management and smooth running of the overall organization, through paradigm shifts.<br> Responsibility 1: In the country where he/she is based, the Country Manager is the legal representative of the entire HI organization internally and externally and promotes a high-level reputation and a positive image of HI.<br> Responsibility 2: The Country Manager deploys the whole of HI's mandate and strategy in his/her country, alongside the operational partners, institutions and/or donors, and contributes to steering the organizational transformation in line with the "Simplification", "Shared Services" and "ROOTS" projects.<br> This involves implementing the program's operational strategy.<br> In the event of an emergency, he/she will assume responsibilities in line with the defined intervention framework.<br> Responsibility 3: He/she ensures compliance with its budgetary framework (including pooled funds) and the application of HI's policies and frameworks (safeguarding, commitment thresholds, security, human resources, risk management, etc.<br>). Responsibility 4: In his/her country, he/she actively monitors and analyses changes in the environment to identify risks and opportunities.<br> Responsibility 5: He/she represents the organization and communicates on its behalf according to a plan defined with the Regional Director.<br> Responsibility 6: In crisis situations, he/she assumes the responsibilities assigned to him/her by the specific response frameworks.<br> CHARACTERISTICS OF THE POSITION: The country Manager position is based in Beirut, the capital, but is expected to travel across the country where HI has several bases (notably, Aley (Mount Lebanon) or Nabatieh (South Lebanon) for instance).<br> The security context is very volatile with daily air strikes in the south, regular drones fly-over and evacuation orders on regular basis.<br> While the location of HI office and guesthouse are located in a relative safe area of Beirut, one has to be prepared to have to move out rapidly if needed.<br> A comprehensive security system is in place, under the direct management of the country director to ensure the safety of the team.<br> The life is Beirut could be seen as “easy” in a way with access to restaurants, sports facilities or cultural events but as precise above, it’s a stressful environment where one has to take some time off.<br> Electricity supply has improved but rely mostly on public generators; medical services are available At HI, the conditions offered are up to your commitment and adapted to the context of your mission: Join the team 12months International contract starting from 1st, September 2026; The international contract provides social cover adapted to your situation: Unemployment insurance benefits for EU nationals; Pension scheme; Medical coverage with 50% of employee contribution; Repatriation insurance paid by HI; Salary from 2986€ gross/month upon experience; Perdiem: 879€ net/month - paid in the field Hardship: 500 € net/month paid with your salary; Paid leaves: 25 days per year; R&amp;R: according to the level of the mission 5 days every 8 weeks Position: Unaccompanied: Payment for travel costs (air ticket &amp; visa) and transport of your personal effects; A child allowance of 100€ per month, per child (from the second child) paid in the field; Housing: Individual taken in charge by HI; You are autonomous You are able to adapt and shift activities You are responsive to sudden emergencies onset You have knowledge on mine action and you can manage military team members You can navigate complex national government authorities You can lead a team under a considerable stress (multiple internal displacement among our team members) while remaining calm You can live in a unsecured environment (Beirut) and travel across the country in unsafe location, in particular the South of the country You can do some aggressive fundraising, keep regular contacts with donors in country and the region You can represent actively HI into the humanitarian coordination foras (NGO &amp; UN)</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a dynamic Sales Engineer to join our electric vehicle showroom team Mazraat Yachouh. The role involves promoting and selling electric vehicles, understanding customer needs, providing technical product explanations, and supporting clients throughout the sales process. The ideal candidate should combine technical knowledge with strong sales and communication skills to deliver an excellent customer experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Engineering (BS or BE in Mechanical, Electrical, Electronics, Mechatronics, CCE), or related field <br> Fresh grad or up to 4 years of experience in sales, automotive sales, technical sales, or customer facing roles <br><br> <strong>Key Skills:</strong><br> Passion for Sales and cars <br> Sales and negotiation skills <br> Technical understanding of electric vehicles and charging systems <br> Communication and presentation skills <br> Ability to explain technical info clearly <br> Lead generation and follow-up <br> Teamwork and target-oriented mindset <br> Microsoft Office and CRM software proficiency</p><p></p></section>

<p>US-Based Architectural Lighting Company | International Projects</p><p>Bold Lighting is seeking a Sales Support Engineer in Dbayeh, Lebanon to strengthen our international sales operations. The role provides technical and commercial support throughout the project lifecycle preparing quotations and submittals, performing lighting calculations, and coordinating execution across sales, engineering, and operations teams.</p><p><b>Key Responsibilities:</b></p><ul><li>Prepare and validate commercial quotations, technical submittals, and project documentation.</li><li>Perform lighting calculations and simulations (DIALux), produce IES files, and provide technical guidance to the sales team and clients.</li><li>Maintain accurate project pipelines, update the CRM, and produce sales reports.</li><li>Coordinate with logistics, production, and operations to ensure timely order fulfilment and smooth project execution.</li><li>Act as technical liaison for architects, consultants, contractors, and distributors during design, mock-ups, sampling, and installation.</li><li>Support client presentations, product demonstrations, trade shows, and on-site mock-ups as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Electrical Engineering, Architecture, or related field.</p><p>1+ year s experience in architectural lighting, construction, or technical sales support.</p><p>Proven exposure to specification-driven lighting projects; experience in UAE, KSA, and/or US markets is highly desirable.</p><p>Proficient in AutoCAD (2D/3D), DIALux, and advanced Excel; familiarity with Photoshop, Illustrator, or V-Ray is a plus.</p><p>Strong technical communication and client-facing skills; fluent in English.</p><p>US visa or foreign passport highly desirable.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a dynamic Sales Engineer to join our electric vehicle showroom team Mazraat Yachouh. The role involves promoting and selling electric vehicles, understanding customer needs, providing technical product explanations, and supporting clients throughout the sales process. The ideal candidate should combine technical knowledge with strong sales and communication skills to deliver an excellent customer experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Engineering (BS or BE in Mechanical, Electrical, Electronics, Mechatronics, CCE), or related field</li><li>Fresh grad or up to 4 years of experience in sales, automotive sales, technical sales, or customer facing roles</li></ul><p>Key Skills:</p><ul><li>Passion for Sales and cars</li><li>Sales and negotiation skills</li><li>Technical understanding of electric vehicles and charging systems</li><li>Communication and presentation skills</li><li>Ability to explain technical info clearly</li><li>Lead generation and follow-up</li><li>Teamwork and target-oriented mindset</li><li>Microsoft Office and CRM software proficiency</li></ul><p></p></section>

<p>We are looking for a skilled Workshop Engineer to join our electric vehicle dealership company in Matn. Reporting to the Workshop Manager, the role involves diagnosing and troubleshooting electric vehicles, supporting repair and maintenance activities, preparing technical reports, and ensuring all work is performed in accordance with manufacturer specifications. The ideal candidate should have strong technical knowledge, analytical skills, and a commitment to delivering high-quality aftersales service.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Engineering (BS or BE in Mechanical, Electrical, Electronics, Automotive, Electromechanical, Mechatronics, CCE), or related field</li><li>Fresh grad or up to 4 years of experience in automotive workshop operations, technical service, or aftersales</li><li>Electric vehicle systems and diagnostics</li><li>Technical troubleshooting and fault analysis</li><li>Vehicle inspection, testing, and repair support</li><li>Preventive maintenance and service procedures</li><li>Ability to read and interpret technical manuals and wiring diagrams</li><li>Attention to detail</li><li>Problem-solving and analytical thinking</li><li>Good communication and teamwork skills</li><li>Proficiency in Microsoft Office and automotive diagnostic software</li></ul>

<p><br></p><p>Role Overview We are looking for a strong Senior Forward Deployed Engineer to act as the bridge between business teams and engineering. The mission of this role is to enable teams across Toters to build products, automate workflows, and solve business problems using our internal AI-powered platform. This role combines software engineering, solution consulting, product thinking, and business enablement. You will work directly with teams across the company to understand their challenges, identify high-impact opportunities, translate them into practical technical solutions, and help teams become increasingly capable of building solutions themselves. You will be responsible for driving platform adoption, identifying and delivering high-value use cases, enabling users, and ensuring that the platform generates measurable business impact.</p><p>Key Responsibilities</p><ul><li>Partner with teams across Toters to understand their workflows, pain points, and business challenges.</li><li>Translate ambiguous business problems into clear product and technical solutions.</li><li>Rapidly prototype, build, and launch applications, automations, and workflows using the platform.</li><li>Enable non-technical teams to build solutions themselves through onboarding, training, coaching, and best practices.</li><li>Act as the technical and solution-consulting bridge between business teams and engineering.</li><li>Identify and prioritize high-value use cases based on business impact, feasibility, and scalability.</li><li>Work closely with engineering to surface recurring needs, platform gaps, and opportunities for improvement.</li><li>Drive adoption and engagement of the platform across different functions and teams.</li><li>Define and track adoption, engagement, and business-impact metrics.</li><li>Measure the value generated through outcomes such as productivity gains, cost reduction, process improvement, revenue impact, and improved customer experience.</li><li>Establish best practices and reusable patterns that help teams build solutions faster and more effectively.</li></ul><p>Key Qualifications</p><ul><li>5+ years of experience in software engineering.</li><li>Strong product and problem-solving mindset, with the ability to move from an ambiguous problem to a practical solution.</li><li>Hands-on experience building software products, internal tools, automations, or AI-powered applications.</li><li>Strong understanding of AI, AI agents, workflow automation, and no-code/low-code application development.</li><li>Ability to translate complex business needs into simple, scalable technical solutions.</li><li>Strong communication, consulting, and stakeholder-management skills.</li><li>Comfortable working directly with both technical and non-technical teams.</li><li>Strong ownership and ability to work independently in a fast-paced, ambiguous environment.</li><li>Data-driven mindset, with the ability to define success metrics and measure business impact.</li><li>Strong ability to prototype quickly, experiment, learn, and iterate based on user feedback.</li><li>Ability to balance speed of execution with scalability, reliability, and maintainability.</li></ul><p>What Success Looks Like</p><p>Success in this role means making product building and problem-solving more accessible across Toters. The goal is not simply to build solutions for teams, but to enable teams to build solutions for themselves, while ensuring that what they create is useful, scalable, and connected to measurable business outcomes. A successful Forward Deployed Engineer will help turn our AI-powered platform into a company-wide capability for solving problems, automating work, and rapidly turning ideas into products.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of experience in software engineering.</li><li>Strong product and problem-solving mindset, with the ability to move from an ambiguous problem to a practical solution.</li><li>Hands-on experience building software products, internal tools, automations, or AI-powered applications.</li><li>Strong understanding of AI, AI agents, workflow automation, and no-code/low-code application development.</li><li>Ability to translate complex business needs into simple, scalable technical solutions.</li><li>Strong communication, consulting, and stakeholder-management skills.</li><li>Comfortable working directly with both technical and non-technical teams.</li><li>Strong ownership and ability to work independently in a fast-paced, ambiguous environment.</li><li>Data-driven mindset, with the ability to define success metrics and measure business impact.</li><li>Strong ability to prototype quickly, experiment, learn, and iterate based on user feedback.</li><li>Ability to balance speed of execution with scalability, reliability, and maintainability.</li></ul>

<p>We are looking for a skilled Workshop Engineer to join our electric vehicle dealership company in Matn. Reporting to the Workshop Manager, the role involves diagnosing and troubleshooting electric vehicles, supporting repair and maintenance activities, preparing technical reports, and ensuring all work is performed in accordance with manufacturer specifications. The ideal candidate should have strong technical knowledge, analytical skills, and a commitment to delivering high-quality aftersales service.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Engineering (BS or BE in Mechanical, Electrical, Electronics, Automotive, Electromechanical, Mechatronics, CCE), or related field </li><li>Fresh grad or up to 4 years of experience in automotive workshop operations, technical service, or aftersales </li><li>Electric vehicle systems and diagnostics </li><li>Technical troubleshooting and fault analysis </li><li>Vehicle inspection, testing, and repair support </li><li>Preventive maintenance and service procedures </li><li>Ability to read and interpret technical manuals and wiring diagrams </li><li>Attention to detail</li><li>Problem-solving and analytical thinking </li><li>Good communication and teamwork skills </li><li>Proficiency in Microsoft Office and automotive diagnostic software</li></ul>

<p>The Senior Odoo Support Specialist is a full-time, on-site role based in Ras Beirut. This role is responsible for providing high-level technical and functional support to clients experiencing issues with their Odoo ERP systems across all modules. Day-to-day tasks include receiving escalated customer calls, analyzing and diagnosing complex system problems across accounting, sales, inventory, HR, payroll, manufacturing, CRM, project management, e-commerce, and other Odoo modules, guiding users through troubleshooting steps, and ensuring timely resolution of Odoo-related inquiries. The specialist collaborates closely with clients and internal technical teams to resolve software bugs, configure system workarounds, optimize Odoo modules, and support system updates or enhancements. The role also involves documenting support cases, conducting root-cause analysis, providing training on module-specific features, and contributing to the continuous improvement of the company's Odoo support services and knowledge base.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Candidates should possess strong skills in Odoo ERP Administration and Support across multiple modules, including configuration, troubleshooting, and system maintenance.</li><li>Candidates should possess comprehensive knowledge of core Odoo modules including Accounting, Sales, Inventory, HR, Payroll, Manufacturing, CRM, Project Management, E-Commerce, and Warehouse Management.</li><li>Candidates should possess solid Customer Service and Technical Support knowledge, with experience in handling escalated calls and managing client expectations in a multi-module environment.</li><li>Candidates should possess robust Analytical Skills, including the ability to interpret error logs, diagnose software issues across different modules, and propose effective technical solutions.</li><li>Candidates should possess understanding of complex Business Processes and workflows across various departments and their integration within the Odoo ecosystem.</li><li>Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related technical field.</li><li>Experience implementing or providing advanced support for Odoo ERP across multiple modules or similar comprehensive business software solutions.</li><li>Familiarity with ITIL practices and ticketing systems for managing customer support requests.</li><li>Strong communication and client-facing skills, with the ability to explain complex technical concepts to non-technical users over the phone and conduct training sessions.</li><li>Proficiency in Python and PostgreSQL is an advantage for understanding Odoo's backend structure and customizing solutions.</li><li>Ability to work collaboratively in cross-functional teams and manage multiple urgent client issues effectively.</li></ul>

<p>The Senior Odoo Support Specialist is a full-time, on-site role based in Ras Beirut. This role is responsible for providing high-level technical and functional support to clients experiencing issues with their Odoo ERP systems across all modules. Day-to-day tasks include receiving escalated customer calls, analyzing and diagnosing complex system problems across accounting, sales, inventory, HR, payroll, manufacturing, CRM, project management, e-commerce, and other Odoo modules, guiding users through troubleshooting steps, and ensuring timely resolution of Odoo-related inquiries. The specialist collaborates closely with clients and internal technical teams to resolve software bugs, configure system workarounds, optimize Odoo modules, and support system updates or enhancements. The role also involves documenting support cases, conducting root-cause analysis, providing training on module-specific features, and contributing to the continuous improvement of the company's Odoo support services and knowledge base.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Candidates should possess strong skills in Odoo ERP Administration and Support across multiple modules, including configuration, troubleshooting, and system maintenance.</li><li>Candidates should possess comprehensive knowledge of core Odoo modules including Accounting, Sales, Inventory, HR, Payroll, Manufacturing, CRM, Project Management, E-Commerce, and Warehouse Management.</li><li>Candidates should possess solid Customer Service and Technical Support knowledge, with experience in handling escalated calls and managing client expectations in a multi-module environment.</li><li>Candidates should possess robust Analytical Skills, including the ability to interpret error logs, diagnose software issues across different modules, and propose effective technical solutions.</li><li>Candidates should possess understanding of complex Business Processes and workflows across various departments and their integration within the Odoo ecosystem.</li><li>Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related technical field.</li><li>Experience implementing or providing advanced support for Odoo ERP across multiple modules or similar comprehensive business software solutions.</li><li>Familiarity with ITIL practices and ticketing systems for managing customer support requests.</li><li>Strong communication and client-facing skills, with the ability to explain complex technical concepts to non-technical users over the phone and conduct training sessions.</li><li>Proficiency in Python and PostgreSQL is an advantage for understanding Odoo's backend structure and customizing solutions.</li><li>Ability to work collaboratively in cross-functional teams and manage multiple urgent client issues effectively.</li></ul>

<p>Looking for a new adventure in the exciting world of Data? APGAR, a consulting firm specialized in Data, is recruiting a Solution Expert (F/M) Reporting to a member of the Apgar board, your main responsibilities are as follows: Design and implement the technical phases of an MDM implementation project. Coordinate technical activities of a team of developers. Operate instructions and work on Definition of architecture. Configure specific development in Java and Web (HTML, Javascript, css). Create mock-ups in collaboration with functional teams. Initialize all the complex features of the solution. Design data integration matters to ingest data coming from third party systems and configure data sharing. Monitor quality and proper functioning of the whole solution. Participate in Internal R&amp;D topics. Provide advice and coach Junior Technical Data Engineers.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Design and implement the technical phases of an MDM implementation project.</li><li>Coordinate technical activities of a team of developers.</li><li>Operate instructions and work on Definition of architecture.</li><li>Configure specific development in Java and Web (HTML, Javascript, css).</li><li>Create mock-ups in collaboration with functional teams.</li><li>Initialize all the complex features of the solution.</li><li>Design data integration matters to ingest data coming from third party systems and configure data sharing.</li><li>Monitor quality and proper functioning of the whole solution.</li><li>Participate in Internal R&amp;D topics.</li><li>Provide advice and coach Junior Technical Data Engineers.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an entry-level Service Desk Associate, you will serve as the first point of contact for clients seeking IT support, handling incoming requests and support tickets while providing first-line assistance. You will troubleshoot day-to-day technical issues, support remote laptop setups, and escalate more complex cases to the relevant technical teams.</p><p>You will also assist with onboarding users, maintain accurate documentation of incidents and requests, and coordinate closely with internal teams to ensure smooth resolution and positive user experience. This role offers hands-on exposure to Microsoft cloud technologies and a strong foundation for growth in IT and cloud space.</p><p><strong>Your Role:</strong></p><p><strong>Technical Support:</strong></p><ul><li>Act as the first point of contact for users seeking IT support via calls, emails, and chat.</li><li>Troubleshoot and resolve day-to-day IT issues related to Microsoft 365, Windows OS, user accounts, and common software/hardware problems.</li><li>Log, track, and manage incidents and service requests in the ticketing system with clear and accurate documentation.</li><li>Escalate more complex issues to the appropriate technical teams or even Microsoft support team when needed.</li><li>Support user onboarding and offboarding activities, including account setup, access configuration, and device readiness.</li><li>Create, update, and maintain accurate documentation of incidents, requests, and resolutions in company s ticketing system.</li><li>Follow up with users to ensure issues are fully resolved and satisfaction is achieved before closing tickets.</li><li>Coordinate with internal technical teams to ensure efficient handling and resolution of requests.</li><li>Contribute to improving service desk workflows, knowledge base articles, and documentation.</li></ul><p><strong>Customer Communication:</strong></p><ul><li>Communicate clearly and professionally with users to understand their needs and keep them informed throughout the resolution process.</li><li>Ensure timely responses, regular updates, and a smooth support experience for all users.</li></ul><p><strong>Professional Development/ Training:</strong></p><ul><li>Stay up to date with Microsoft cloud technologies and service desk best practices.</li><li>Work towards Microsoft certifications and continuously build technical and customer service skills.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Your Profile:</strong></p><ul><li>Bachelor s degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>0 2 years of experience in IT support or a similar role (internships count).</li><li>Basic knowledge of Windows operating systems and common end-user applications.</li><li>General understanding of Microsoft 365 and cloud computing concepts.</li><li>Familiarity with Microsoft cloud solutions is a plus.</li><li>Strong communication skills with a customer-first mindset.</li><li>Ability to explain technical concepts in a clear and simple way to non-technical users.</li><li>Good problem-solving skills with attention to detail.</li><li>Ability to prioritize tasks and handle multiple requests in a fast-paced environment.</li><li>Team player with the ability to work independently when needed.</li><li>Eagerness to learn and grow in cloud and Microsoft technologies.</li><li>Fluency in English and Arabic (French is a big plus).</li></ul><p></p></section>