وظائف محلل فني في لبنان

<p>Join a rapidly growing software company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters. Currently, we are looking for a Customer Support Analyst who always strives for software excellence and continuous improvement. The Customer Support Analyst is responsible for supporting Explorance s products for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance s application to 3rd-party systems to meet their automation and scalability needs.</p><p>Primary Duties and Responsibilities:</p><ul><li>Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution</li><li>Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system</li><li>Provide tier 2/3 functional and technical support on Explorance software solutions</li><li>Configure and implement new functionality in the Explorance software solutions</li><li>Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs</li><li>Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved</li><li>Assist in new implementations, installations, upgrades and migrations of existing customers systems</li><li>Investigate issues with customer IT systems such as: SSO, LMS, SIS, HRIS</li><li>Provide basic technical and web application training to new customers when required</li><li>Communicate and coordinate with internal departments when addressing software bugs or new releases</li><li>Occasionally perform Quality Assurance tasks for testing of new software versions</li><li>Follow procedures, and continually improve internal processes for maintenance of solutions that are in production</li><li>Collaborate with developers and QA team for high quality, delivery on time</li></ul><p><b>Skills and Competencies:</b></p><ul><li>Exceptional Customer Service Focus</li><li>3-5 years experience in IT related field</li><li>Minimum 3 years customer support/technical support experience with enterprise software</li><li>Relevant technical work experience, deploying web applications in IIS including server and network administration.</li><li>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</li><li>Strong analytical problem solving and decision making skills</li><li>Experience working with multiple stakeholders in a problem-solving environment</li><li>Exceptional communication skills, both oral and written with client interaction experience at executive levels</li><li>Ability to handle difficult or sensitive situations with diplomacy and tact</li><li>Excellent time management and organizational skills</li><li>Creative, self-motivated, with good interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Attention to detail</li></ul><p>Technical Skills:</p><ul><li>Experience with SQL/Oracle Database querying and with MS Excel</li><li>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</li></ul><p>Qualifications/Requirements:</p><ul><li>Verbal and written communication skills in English and French for use in communication with global offices.</li><li>Passion for helping customers with strong customer service skills</li><li>Technical or Business Diploma in related field</li><li>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</li></ul><p>Nice to Have:</p><ul><li>Technical certifications: Microsoft</li><li>Experience with HTML CSS, XML</li><li>Experience working with APIs</li><li>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</li></ul><p>Availability:</p><ul><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3-5 years experience in IT related field</li><li>Minimum 3 years customer support/technical support experience with enterprise software</li><li>Relevant technical work experience, deploying web applications in IIS including server and network administration.</li><li>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</li><li>Strong analytical problem solving and decision making skills</li><li>Experience working with multiple stakeholders in a problem-solving environment</li><li>Exceptional communication skills, both oral and written with client interaction experience at executive levels</li><li>Ability to handle difficult or sensitive situations with diplomacy and tact</li><li>Excellent time management and organizational skills</li><li>Creative, self-motivated, with good interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Attention to detail</li><li>Experience with SQL/Oracle Database querying and with MS Excel</li><li>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</li><li>Verbal and written communication skills in English and French for use in communication with global offices.</li><li>Passion for helping customers with strong customer service skills</li><li>Technical or Business Diploma in related field</li><li>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</li><li>Technical certifications: Microsoft</li><li>Experience with HTML CSS, XML</li><li>Experience working with APIs</li><li>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</li><li>Must be willing to work outside of normal business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers</li><li>24/7 Pager/On-Call Rotation</li></ul>

<p>Bold Lighting, an international lighting brand, is seeking a Sales Support Engineer in Dbayeh, Lebanon to strengthen our international sales operations. The role provides technical and commercial support throughout the project lifecycle preparing quotations and submittals, performing lighting calculations, and coordinating execution across sales, engineering, and operations teams.</p><p><b>Key Responsibilities:</b></p><ul><li>Prepare and validate commercial quotations, technical submittals, and project documentation.</li><li>Prepare lighting calculations and simulations (DIALux), and provide technical guidance to the sales team and clients.</li><li>Maintain accurate project pipelines, update the CRM, and generate sales reports.</li><li>Coordinate with logistics, production, and operations to ensure timely order fulfilment and smooth project execution.</li><li>Act as technical liaison for architects, consultants, contractors, and distributors during design, mock-ups, sampling, and installation.</li><li>Support client presentations, product demonstrations, trade shows, and on-site mock ups as required.</li><li>Utilize ERP systems to generate quotations, reports, and sales documentation.</li><li>Ensure accurate documentation and internal reporting.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Electrical Engineering.</p><p>Fresh grads are highly encouraged to apply.</p><p>Proficient in AutoCAD (2D/3D), and advanced Excel; familiarity with Photoshop, Illustrator, or V-Ray is a plus.</p><p>Strong technical communication and client-facing skills; fluent in English.</p>

<p>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You ll be part of one global team where you can learn fast and stay true to yourself. Team: The Platform Technologies group in the Global DEV department drives the evolution of the MX.3 technical capabilities aligned with market standards and customers' expectations. It s an end-to-end organization that aims to address the technical and technological challenges of the MX.3 platform. To answer the different platform wide challenges, the group is organized into domains that are composed of developers, product managers, architects and experts. Part of this Platform Technologies group, the Cluster and Communication domain's mission is to: Maintain and evolve the Cluster manager, the communication layer (middleware), and the service SDKs of the platform Build and deliver a roadmap to evolve the platform towards multi-language and multi-protocol SDKs, while maintaining a strong focus on cloud native architecture Provide L3 support for clients on the cluster and communication components The Cluster and Communication domain is made up of technical product managers and engineers from different seniority levels. Team members are in contact with many development teams and support teams from all the offices of Murex and in direct contact with customers. Mission: The Senior Technical Product Manager of the Cluster and Communication domain will work closely with the Development team and with the Product Management team to lead the end-to-end strategy definition, execution, and client support of the technical components of the MX.3 platform: Cluster manager, Service SDKs, Middleware, serialization, communication layer, RPC layer. This role is pivotal in ensuring the platform s elasticity, scalability, cloud nativeness, support for multiple deployment models and reduced TCO. Your Responsibilities: Define and drive the roadmap for the Cluster and communication components of the MX.3 platform, aligned client expectations, and internal standards. Engage proactively with clients and their IT teams, to ensure transparent communication, and collaboratively address escalations or emerging compliance concerns. Collaborate with a team of developers, operators, QA, and product managers Collaborate with product management, development, and architecture teams to ensure the roadmap delivery is on track Collaborate with Deployment Model architects to ensure compatibility of the platform with the target deployment models of the integrating platform Your Profile: Proven experience (15+ years) in cluster management, containers and container orchestration technologies, SDKs, REST APIs, distributed systems, serialization frameworks, software development, or related technical domains. Strong understanding of enterprise software architecture. Experience collaborating with cross-functional teams and driving large-scale initiatives. Excellent communication and stakeholder management skills. Familiarity with Murex platform or financial software is a plus. While deep expertise in these areas is strongly preferred, candidates who are fast learners and can quickly adapt to new requirements or emerging technologies may be able to mitigate any gaps in direct experience. The ability to rapidly acquire new knowledge and skills will be invaluable in keeping pace with evolving technology and frameworks. Mandatory skills: Master s degree (Bac+5, preferably from an engineering school) Advanced technical knowledge: containers, APIs, software architecture, Serialization Development experience and knowledge of C++ and Java Rigor, precision, analytical and synthesis skills Autonomy, ability to work independently Curiosity, listening skills, and adaptability Excellent written and oral communication, strong command of English and French Team spirit and collaboration Nice to have skills: General knowledge of financial markets is a plus Experience with MX.3 technical layers and components is a plus</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience (15+ years) in cluster management, containers and container orchestration technologies, SDKs, REST APIs, distributed systems, serialization frameworks, software development, or related technical domains. Strong understanding of enterprise software architecture. Experience collaborating with cross-functional teams and driving large-scale initiatives. Excellent communication and stakeholder management skills. Familiarity with Murex platform or financial software is a plus. While deep expertise in these areas is strongly preferred, candidates who are fast learners and can quickly adapt to new requirements or emerging technologies may be able to mitigate any gaps in direct experience. The ability to rapidly acquire new knowledge and skills will be invaluable in keeping pace with evolving technology and frameworks. Mandatory skills: Master s degree (Bac+5, preferably from an engineering school) Advanced technical knowledge: containers, APIs, software architecture, Serialization Development experience and knowledge of C++ and Java Rigor, precision, analytical and synthesis skills Autonomy, ability to work independently Curiosity, listening skills, and adaptability Excellent written and oral communication, strong command of English and French Team spirit and collaboration Nice to have skills: General knowledge of financial markets is a plus Experience with MX.3 technical layers and components is a plus</p>

<p><span style="font-size: 11px;"><b>Tasks and Responsibilities:</b></span></p><ul><li>Collaborate with the sales team to understand customer requirements and project specifications.</li><li>Prepare accurate technical and commercial quotations for new elevator installations, modernization, and replacement projects.</li><li>Review customer inquiries, drawings, and project documentation to develop suitable elevator solutions.</li><li>Attend customer meetings, project negotiations, and technical presentations to explain product features and recommend appropriate elevator systems.</li><li>Negotiate commercial and technical proposals with clients to secure orders while maintaining company profitability.</li><li>Build and maintain strong relationships with customers by providing professional technical support throughout the sales process.</li><li>Identify missing customer or project information required to prepare accurate estimates and proposals.</li><li>Coordinate with engineering, procurement, suppliers, and manufacturing teams to ensure the feasibility and accuracy of proposed solutions.</li><li>Follow up on submitted quotations and maintain regular communication with customers until order confirmation.</li><li>Assist customers throughout the project lifecycle, from initial inquiry through project completion, including coordinating financing applications when applicable.</li><li>Ensure quotations comply with company standards, technical specifications, and customer requirements.</li><li>Maintain records of quotations, customer interactions, and sales activities within the company's ERP system.</li><li>Stay updated on elevator products, industry standards, safety regulations, and market trends.</li><li>Support the achievement of departmental sales targets and business objectives.</li><li>Ensure that all contracts are aligned within OTIS policies and procedures.</li></ul><p>Skills:</p><ul><li>Technical Skills: understanding the inner working of elevator &amp; escalator systems.</li><li>Communication: communicating with others to convey information effectively.</li><li>Customer service: interacting with customers to communicate effectively about their needs.</li><li>Computer skills: MS Office, AutoCAD</li></ul><p>Related Experience:</p><ul><li>0-3 year of experience in the elevator field.</li><li>Previous experience in sales is a plus.</li></ul><p>Education:</p><ul><li>A Bachelor s degree in Mechanical Engineering</li></ul><p>Abilities:</p><ul><li>Oral and Written Comprehension the ability to listen and read to and understand information and ideas presented through spoken words and in writing.</li><li>Oral &amp; Written Expression: the ability to communicate information and ideas in speaking and writing so others will understand.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Skills:</p><ul><li>Technical Skills: understanding the inner working of elevator &amp; escalator systems.</li><li>Communication: communicating with others to convey information effectively.</li><li>Customer service: interacting with customers to communicate effectively about their needs.</li><li>Computer skills: MS Office, AutoCAD</li></ul><p>Related Experience:</p><ul><li>0-3 year of experience in the elevator field.</li><li>Previous experience in sales is a plus.</li></ul><p>Education:</p><ul><li>A Bachelor s degree in Mechanical Engineering</li></ul><p>Abilities:</p><ul><li>Oral and Written Comprehension the ability to listen and read to and understand information and ideas presented through spoken words and in writing.</li><li>Oral &amp; Written Expression: the ability to communicate information and ideas in speaking and writing so others will understand.</li></ul>

<p>The Senior Developer is a full-time, on-site role based in Ras Beirut. This role is responsible for designing, developing, and maintaining high-quality software solutions that address complex business challenges. Day-to-day tasks include writing clean and efficient code, implementing software features according to technical specifications, participating in code reviews and architectural discussions, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to deliver robust solutions. The developer contributes to the entire software development lifecycle, from requirements analysis and design through implementation, testing, and deployment. The role also involves documenting code and technical solutions, identifying opportunities for process improvement and optimization, mentoring junior developers, and staying current with industry best practices and emerging technologies.</p><p><strong>Desired Candidate Profile</strong></p><p>Candidates should possess strong expertise in software development with proficiency in one or more programming languages such as Python, Java, C#, JavaScript, or similar.</p><p>Candidates should possess solid understanding of software design patterns, object-oriented programming principles, and best practices for writing maintainable and scalable code.</p><p>Candidates should possess robust problem-solving skills and the ability to analyze complex technical requirements and propose effective solutions.</p><p>Candidates should possess experience with version control systems such as Git and familiarity with collaborative development workflows.</p><p>Candidates should possess understanding of software testing methodologies, including unit testing, integration testing, and quality assurance practices.</p><p>Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field.</p><p>Minimum 5 years of professional experience in software development or similar roles.</p><p>Experience with relational and non-relational databases and SQL or equivalent query languages.</p><p>Strong communication skills and the ability to work effectively in cross-functional teams and document technical solutions clearly.</p><p>Experience with API development and integration of third-party services is an advantage.</p><p>Familiarity with agile development methodologies and tools such as Jira or similar project management platforms.</p><p>Demonstrated ability to mentor junior developers and contribute to team knowledge sharing and professional development.</p>

<p>The Senior Developer is a full-time, on-site role based in Ras Beirut. This role is responsible for designing, developing, and maintaining high-quality software solutions that address complex business challenges. Day-to-day tasks include writing clean and efficient code, implementing software features according to technical specifications, participating in code reviews and architectural discussions, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to deliver robust solutions. The developer contributes to the entire software development lifecycle, from requirements analysis and design through implementation, testing, and deployment. The role also involves documenting code and technical solutions, identifying opportunities for process improvement and optimization, mentoring junior developers, and staying current with industry best practices and emerging technologies.</p><p><strong>Desired Candidate Profile</strong></p><p>Candidates should possess strong expertise in software development with proficiency in one or more programming languages such as Python, Java, C#, JavaScript, or similar.</p><p>Candidates should possess solid understanding of software design patterns, object-oriented programming principles, and best practices for writing maintainable and scalable code.</p><p>Candidates should possess robust problem-solving skills and the ability to analyze complex technical requirements and propose effective solutions.</p><p>Candidates should possess experience with version control systems such as Git and familiarity with collaborative development workflows.</p><p>Candidates should possess understanding of software testing methodologies, including unit testing, integration testing, and quality assurance practices.</p><p>Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field.</p><p>Minimum 5 years of professional experience in software development or similar roles.</p><p>Experience with relational and non-relational databases and SQL or equivalent query languages.</p><p>Strong communication skills and the ability to work effectively in cross-functional teams and document technical solutions clearly.</p><p>Experience with API development and integration of third-party services is an advantage.</p><p>Familiarity with agile development methodologies and tools such as Jira or similar project management platforms.</p><p>Demonstrated ability to mentor junior developers and contribute to team knowledge sharing and professional development.</p>

<p><b>Education:</b><br>Bachelor s Degree in Mechanical Engineering<br>Graduation Project related to:<br>HVAC<br>Plumbing / Firefighting<br>Energy systems</p><p>Technical Skills:</p><p>Design Software<br>AutoCAD (mandatory)<br>HAP (for HVAC load calculation)<br>Elite / Duct Sizer<br>MS Excel (BOQ &amp; calculations)</p><p>Technical Knowledge<br>HVAC systems (VRV, Chillers, Split units)<br>Plumbing systems (water supply, drainage)<br>Firefighting systems<br>Pump selection<br>Heat load calculation<br>Basic knowledge of ASHRAE standards</p><p><strong>Desired Candidate Profile</strong></p><p>Education:<br>Bachelor s Degree in Mechanical Engineering<br>Graduation Project related to:<br>HVAC<br>Plumbing / Firefighting<br>Energy systems</p><p>Technical Skills:</p><p>Design Software<br>AutoCAD (mandatory)<br>HAP (for HVAC load calculation)<br>Elite / Duct Sizer<br>MS Excel (BOQ &amp; calculations)</p><p>Technical Knowledge<br>HVAC systems (VRV, Chillers, Split units)<br>Plumbing systems (water supply, drainage)<br>Firefighting systems<br>Pump selection<br>Heat load calculation<br>Basic knowledge of ASHRAE standards</p>

<p>Education:<br>Bachelor s Degree in Mechanical Engineering<br>Graduation Project related to:<br>HVAC<br>Plumbing / Firefighting<br>Energy systems</p><p>Technical Skills:</p><p>Design Software<br>AutoCAD (mandatory)<br>HAP (for HVAC load calculation)<br>Elite / Duct Sizer<br>MS Excel (BOQ &amp; calculations)</p><p>Technical Knowledge<br>HVAC systems (VRV, Chillers, Split units)<br>Plumbing systems (water supply, drainage)<br>Firefighting systems<br>Pump selection<br>Heat load calculation<br>Basic knowledge of ASHRAE standards</p><p><strong>Desired Candidate Profile</strong></p><p>Education:<br>Bachelor s Degree in Mechanical Engineering<br>Graduation Project related to:<br>HVAC<br>Plumbing / Firefighting<br>Energy systems</p><p>Technical Skills:</p><p>Design Software<br>AutoCAD (mandatory)<br>HAP (for HVAC load calculation)<br>Elite / Duct Sizer<br>MS Excel (BOQ &amp; calculations)</p><p>Technical Knowledge<br>HVAC systems (VRV, Chillers, Split units)<br>Plumbing systems (water supply, drainage)<br>Firefighting systems<br>Pump selection<br>Heat load calculation<br>Basic knowledge of ASHRAE standards</p>

We are seeking a dynamic Sales Engineer to join our electric vehicle showroom team – Mazraat Yachouh. The role involves promoting and selling electric vehicles, understanding customer needs, providing technical product explanations, and supporting clients throughout the sales process. The ideal candidate should combine technical knowledge with strong sales and communication skills to deliver an excellent customer experience. <br> <br>Requirements: <br>• Bachelor’s degree in Engineering (BS or BE in Mechanical, Electrical, Electronics, Mechatronics, CCE), or related field <br>• Fresh grad or up to 4 years of experience in sales, automotive sales, technical sales, or customer facing roles <br> <br>Key Skills: <br>• Passion for Sales and cars <br>• Sales and negotiation skills <br>• Technical understanding of electric vehicles and charging systems <br>• Communication and presentation skills <br>• Ability to explain technical info clearly <br>• Lead generation and follow-up <br>• Teamwork and target-oriented mindset <br>• Microsoft Office and CRM software proficiency <br> <br>Why Join Us? <br>• Be part of the rapidly growing electric mobility, EV industry <br>• Fixed salary with attractive commission <br>• Opportunity to represent innovative and cutting-edge electric vehicle technology <br>• Dynamic, modern, and customer-focused work environment <br>• Opportunity to build long-term relationships with customers and contribute to the future of sustainable transportation

We are seeking a dynamic Sales Engineer to join our electric vehicle showroom team – Mazraat Yachouh. The role involves promoting and selling electric vehicles, understanding customer needs, providing technical product explanations, and supporting clients throughout the sales process. The ideal candidate should combine technical knowledge with strong sales and communication skills to deliver an excellent customer experience. <br> <br>Requirements: <br>• Bachelor’s degree in Engineering (BS or BE in Mechanical, Electrical, Electronics, Mechatronics, CCE), or related field <br>• Fresh grad or up to 4 years of experience in sales, automotive sales, technical sales, or customer facing roles <br> <br>Key Skills: <br>• Passion for Sales and cars <br>• Sales and negotiation skills <br>• Technical understanding of electric vehicles and charging systems <br>• Communication and presentation skills <br>• Ability to explain technical info clearly <br>• Lead generation and follow-up <br>• Teamwork and target-oriented mindset <br>• Microsoft Office and CRM software proficiency <br> <br>Why Join Us? <br>• Be part of the rapidly growing electric mobility, EV industry <br>• Fixed salary with attractive commission <br>• Opportunity to represent innovative and cutting-edge electric vehicle technology <br>• Dynamic, modern, and customer-focused work environment <br>• Opportunity to build long-term relationships with customers and contribute to the future of sustainable transportation

We are seeking a dynamic Sales Engineer to join our electric vehicle showroom team – Mazraat Yachouh. The role involves promoting and selling electric vehicles, understanding customer needs, providing technical product explanations, and supporting clients throughout the sales process. The ideal candidate should combine technical knowledge with strong sales and communication skills to deliver an excellent customer experience. <br> <br>Requirements: <br>• Bachelor’s degree in Engineering (BS or BE in Mechanical, Electrical, Electronics, Mechatronics, CCE), or related field <br>• Fresh grad or up to 4 years of experience in sales, automotive sales, technical sales, or customer facing roles <br> <br>Key Skills: <br>• Passion for Sales and cars <br>• Sales and negotiation skills <br>• Technical understanding of electric vehicles and charging systems <br>• Communication and presentation skills <br>• Ability to explain technical info clearly <br>• Lead generation and follow-up <br>• Teamwork and target-oriented mindset <br>• Microsoft Office and CRM software proficiency <br> <br>Why Join Us? <br>• Be part of the rapidly growing electric mobility, EV industry <br>• Fixed salary with attractive commission <br>• Opportunity to represent innovative and cutting-edge electric vehicle technology <br>• Dynamic, modern, and customer-focused work environment <br>• Opportunity to build long-term relationships with customers and contribute to the future of sustainable transportation

Proposal Manager <br> <br>Location: Lebanon <br> <br>Role Overview: <br>We are searching for a Proposal Manager to lead the preparation and submission of highly competitive bids and tenders for major international construction and EPC projects. <br> <br>Key Responsibilities: <br> <br> Manage the end-to-end bid process, from pre-qualification to final submission. <br> <br> Coordinate with estimation, engineering, and commercial teams to gather technical inputs. <br> <br> Write, review, and format proposal documents to ensure clarity, compliance, and persuasiveness. <br> <br> Track tender deadlines and maintain a database of historical bid data. <br> <br>Qualifications: <br> <br> Bachelor’s degree in Engineering <br>15+ Years of Exp <br> Proven track record in managing winning proposals in the international contracting sector. <br> <br> Excellent technical writing, organizational, and project management skills. <br> <br>Submit your application directly through this job posting <br>or Email: Send your CV to careers@i-cc.co <br>or WhatsApp: Send your CV to +961 71224727

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is expected to deliver the following outputs: • Inception note and detailed workplan for version 1 of ADA 2.0 development; • Review and provide feedback on the progressively evolving editions of the ADDR as regional baselines; • Successive Iterations/Drafts of version 1 of ADA 2.0, including the Provisional Progress Report and the Provisional Proposed Architecture to member countries. • Executive summary in English; • PowerPoint presentations and briefing materials; • Consolidated bibliography and references database. The completed document shall: • Be submitted in editable MS Word format (*.docx); • Include automatically generated table of contents, list of tables, and figures; • Be thoroughly proofread and referenced; • Respect ESCWA publication and anti-plagiarism requirements. The content of all outputs shall remain the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background The Economic and Social Commission for Western Asia (ESCWA) launched the Advancing Digital Cooperation and Development – Arab States Action Programme (ADCD-ASAP) in 2020 to support Arab countries in harnessing digital technologies for sustainable development and accelerating the implementation of the 2030 Agenda for Sustainable Development. The programme aims, among others, to strengthen regional and national digital policy frameworks, promote digital cooperation, and support evidence-based digital development strategies across the Arab region. Within this framework, and under the auspices of the Arab Telecom and Information Technology Council of Ministers (ATICM), and its resolution in December 2020, ESCWA and the League of Arab States (LAS) jointly established a joint project to Develop, Deploy and Constantly Upgrade the Arab ICT Strategy for the region, in the form of an Arab Digital Agenda as strategic living instrument for 10 years. The ADA is not an outcome, it is a journey of constant growth that is meant to cope with any future developments in the technology and related policies; to induce action at different fronts in all facets of technology, through it mechanism and through partnerships with UN bodies and Arab bodies; and to advance progress at member states level that can be measured and monitored. Accordingly, ESCWA and LAS worked with Member States, to co-develop, the Arab Digital Agenda/ICT Strategy (ADA 1.0 / ADAICTS), which serves as a regional strategic vision, compass and action-framework guiding Arab digital development efforts and supporting national digital development agendas, in all digital development areas. The process of co-developing by ESCWA and Member States of the first edition of the ADA took place during 2021-2022, through successive iterations and engagements, with Member States (through the ADA’s Core Research and Technical Cooperation Mechanism (CRTCM), the ADA’s Joint Technical Committee (JTC), the LAS Arab Working Group on Arab ICT Strategy, the LAS Arab Permanent Committee on ICTs, the LAS Arab Executive Bureau all the way up to the Council of Minsters; leading to the adoption of the final version of the 1st edition of the Arab Digital Agenda 2023-2033, by the ATICM on 23 January 2023 and by Arab ECOSOC in 9 February 2023, and by heads of States in 19 May 2023; with the promise of supporting its deployment and the expectation of constant update of the agenda and constant monitoring of member states progress in achieving its goals and targets using the agreed-upon instruments. The first milestone for all of the above will be towards the end of 2027. Overall Timeframes, Milestone and Nature of ADA 2.0 Building on the above, and under the umbrella of the ATICM, ESCWA and LAS are launching the process of co-developing with Member States the Second Edition of the Arab Digital Agenda (ADA 2.0); which is planned to be co-produced during the period of 2026-2027, with a target goal of adopting the second edition of the Arab Digital Agenda in its final form during the ATICM meeting of December 2027/January 2028. Accordingly, and based on the established work modalities, the first version of ADA 2.0 will need to be presented to the ATICM meeting scheduled for December 2026/January 2027. Towards this end, ESCWA is managing, during the second half of 2026, the first phase of ADA 2.0 sub-project to prepare for submitting the first version of the ADA2.0 to the respective LAS Arab Working Group on Arab ICT Strategy that is scheduled to be convened during November/December 2026, and subsequently to the LAS Arab Permanent Committee on ICTs, the LAS Arab Executive Bureau all the way up to the Council of Ministers during December 2026/January 2027. The envisaged ADA2.0 - as a comprehensive regional strategic framework and policy blueprint for digital development in the Arab region over the coming decade, aligned with international and regional digital cooperation priorities - is scheduled for the end of 2027 is planned to have two perspectives: 1-First, looking backward As part of its monitoring role, ADA2.0 will result a report on the progress of member countries in achieving the goals and targets of the ADA during the period between December 2022 and December 2027, namely the “Provisional Progress Report”,, marking the progress in the elapsing five years on the basic scope of ADA1.0, and will be finalized by the end of December 2027. As such, the work during 2026 along this perspective is specifically planned to result in a provisional version of this progress report (in four years only). During 2027, it will be updated in terms of value to reflect the five years; and more importantly, it will also be radically expanded in terms of scope during 2027, as per the second perspective below, producing the first baseline for the expanded scope. Hence, work on this perspective during the second half of 2026 is expected to produce around one third of the final report planned for end of 2027. The rest will be during 2027 benefiting from feedback from the Ministerial Council meeting of December 2026/January 2027. The work on this perspective will be supported by the ongoing third round of the National Digital Development Reviews (NDDRs 3.0), which will be reflected in the the Arab Digital Development Report (ADDR 3.0) that will accompany the ADA2.0 as it accompaniment flagship by the end of 2027. 2-Second, looking forward As part of its future orientation, strategizing and constant update role, ADA2.0 will: a. adapt to be in synch with the latest global mandates inscribed in the latest UNGA Resolution 80/173 of December 2025, and the preceding Global Digital Compact 2024. b. introduce an updated architecture for the basic scope of ADA 1.0 - defined by the 85 Goals, the 69 Targets and the 85 indicators (defined in the first edition of the ADA) c. expand the scope of the original ADA framework to address frontier, emerging and strategic policy areas shaping digital development globally and regionally. ADA2.0 will specifically witness an expanded scope that contains new thematic dimensions and indicators related to: • Artificial Intelligence (AI); • Emerging technologies; • Peaceful uses of outer space and geospatial technologies; • Environmental sustainability and green digital transformation; • Digital postal services and postal sector transformation. d. introduce a new architecture defining the goals and targets of the expanded scope in terms of additional Goals, Targets and indicators (in addition to the existing basic scope defined by the existing five-cluster ESCWA conceptual framework for digital development, which stands as the DNA of the whole process). These updates and expansions are based on the updated Guiding Manuals (GM 2.5)/(GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development- Measurement and Monitoring Model (DD-MMM 1.5)/(DD-MMM 2.0), as the common framework for measurement, monitoring and assessment of digital development progress. The associated ESCWA newly produced addendums, developed by ESCWA in consultation with member countries and regional stakeholders during 2025-2026, are currently guiding the process of digital development reviews at national and regional levels during 2026-2027 and are considered an integral part of the envisaged ADA2.0. Hence, the work during 2026 along this perspective is specifically planned to result in a provisional version of the proposed new architecture to member countries, namely the “Provisional Proposed Architecture”, regarding the following aspects that will need to be worked on during 2027:  the new architecture of the expanded scope and the newly introduced addendums, in terms of Goals, Targets and Indicators;  the positioning of the new architecture of the addendums, vis-à-vis the existing architecture of the basic scope.  the sustainability of the Digital Development indicators observatories at the national level.  the periodicity of the next milestones for monitoring progress.  advancing partnerships and alliances between ADA and the partners of various thematic subprogrammes. Hence, work on this perspective during the second half of 2026 is expected to produce around one third of the final version of ADA 2.0 planned for end of 2027. The rest will be during 2027 benefiting from feedback from the Ministerial Council meeting of December 2026/January 2027. Purpose and Objectives of this assignment In summary, the consultancy subject to this assignment aims to support ESCWA and LAS in producing the first version of ADA 2.0, within the following contexts: • The NDDRs 3.0, ADDR 3.0 and ADA 2.0 processes constitute three interlinked components of a single regional policy cycle. o NDDRs 3.0 provides the national evidence base, o ADDR 3.0 provides the regional analytical synthesis, and o ADA 2.0 translates these findings into a regional strategic framework and implementation roadmap for digital development and digital cooperation in the Arab region. • This process is further anchored in United Nations General Assembly resolution 80/173 on the WSIS+20 review, which reaffirms the role of the United Nations regional commissions as regional mechanisms for implementation and follow-up of WSIS outcomes and calls for scaling up policy guidance, technical assistance, capacity-building and partnerships in support of digital development. • ADA 2.0 constitutes the regional strategic policy framework through which Arab countries will operationalize regional commitments related to WSIS+20, the Global Digital Compact, the Pact for the Future, Arab Vision 2045 and the Arab Digital Agenda 2023–2033, while contributing to the implementation of Arab Vision 2045 through digital development, digital cooperation and digital transformation pathways. The main objective of this consultancy is to support ESCWA and LAS in the preparation, drafting, and refinement of the first version of ADA 2.0, building on: • ADA 1.0 outcomes and lessons learned; • Findings emerging from NDDRs 3.0 and ADDR 3.0; • Capacity Building programme for National Focal Points intended for July 2026 • The additional five addendums of the expanded scope of the Conceptual Model • The updated Guiding Manual (GM 2.5 / GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development - Measurement and Monitoring Model (DD-MMM 1.5 / 2.0), as the common framework for measurement, monitoring and assessment of digital development progress; and their associated addendums; • Contributions from Arab countries, regional organizations, UN agencies, and technical experts. The consultant shall contribute to the development of successive iterations of version 1 of ADA 2.0, including its strategic framework, implementation approach, monitoring framework, and regional cooperation dimensions, with explicit attention to digital cooperation, digital governance, digital diplomacy, the formulation of regional positions in global digital processes, and multistakeholder engagement modalities. Duties and Responsibilities Under overall guidance and supervision of Chief of ESCWA ICT Policies Section, and Programme Lead of the ADA, and in close collaboration with the Programme Management Officer and ESCWA substantive focal point for this consultancy, the consultant will conduct the following tasks: Strategic and Substantive Work a) Review ADA 1.0, related ESCWA/LAS documentation, NDDRs 3.0 findings, ADDR 3.0 preliminary outputs, and relevant international and regional digital policy frameworks, including WSIS+20, the Global Digital Compact, the Pact for the Future, United Nations General Assembly Resolution A/RES/80/173, Arab Vision 2045 and the Arab Digital Agenda 2023–2033. b) Review the updated Guiding Manual (GM 2.5 / GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development- Measurement and Monitoring Model (DD-MMM 1.5 / 2.0), as the common framework for measurement, monitoring and assessment of digital development progress; and the related addendums. c) Support the development of baselines, comparative analysis, and synthesis of findings emerging from NDDRs 3.0 and ADDR 3.0 during the early phases of the assignment, to inform the strategic priorities, indicators, implementation approach, and monitoring framework of ADA 2.0. d) Coordinate and undertake the substantive formulation and structuring of version 1 of ADA 2.0, including the development and refinement of its successive iterations, strategic priorities, objectives, and implementation components. e) Integrate and mainstream emerging and cross-sectoral priorities within version 1 of ADA 2.0 to ensure its relevance and responsiveness to evolving regional and global digital development trends, including those related to the addendums: • Artificial Intelligence; • Emerging technologies; • Peaceful use of outer space and geospatial technologies; • Environmental sustainability and green digital transformation; • Role of postal sector in digital development/Digital postal services. f) Ensure alignment between version 1 of ADA 2.0, NDDRs 3.0, and ADDR 3.0 findings, and the progressively evolving regional baselines, including corresponding goals, targets, indicators, and actions. g) Contribute to the refinement of strategic priorities, implementation pillars, action plans, indicators, monitoring frameworks, and regional cooperation mechanisms. h) Ensure that ADA 2.0 monitoring framework builds upon the Digital Development - Measurement and Monitoring Model (DD-MMM 2.0), including baselines values, indicators definitions, measurement approaches and reporting modalities while maintaining consistency with relevant NDDRs 3.0 and ADDR 3.0 indicators and findings. i) Review and update strategic content related to digital governance, implementation, monitoring and evaluation, financing mechanisms, institutional coordination, digital cooperation and digital diplomacy. Research j) Undertake desk research, policy analysis, benchmarking exercises, and literature reviews related to regional and international digital agendas and technology governance. k) Maintain a comprehensive bibliography and reference database. l) Coordinate closely with the ESCWA consultant and the team working on the development of the ADDR3.0 and GM3.0 to ensure alignment and consistency of findings, indicators, baselines and regional digital development narratives, as well as with designated national consultants, national focal points, LAS Arab Working Groups, and relevant regional mechanisms, including the Digital Cooperation and Development Forum (DCDF), the Arab Internet Governance Forum (Arab IGF), the Arab High-Level Forum on WSIS and the 2030 Agenda (Arab WSIS Forum), as well as relevant regional and international organizations, as needed. m) Compile and harmonize contributions received from Arab countries and participating organizations. n) Participate in and contribute substantively to technical meetings, workshops, consultations, expert group meetings, policy deliberations and multi-stakeholder engagement processes related to version 1 of ADA 2.0. o) Support regional consultations, policy dialogue processes, expert meetings and consensus-building activities related to digital development, digital cooperation and emerging digital policy issues. p) Analyze and integrate outcomes emerging from relevant regional and global digital governance, digital cooperation, and digital development processes, including their implications for ADA 2.0 priorities, regional cooperation mechanisms, and implementation pathways. q) Support joint technical coordination among ADA 2.0, ADDR 3.0 and NDDRs 3.0 workstreams to align the emerging regional baseline with ADA goals, targets, indicators and actions. Drafting and Consultation Process r) Prepare and revise successive iterations of version 1 of ADA 2.0 based on ESCWA, LAS, and stakeholders feedback. s) Contribute to the development of presentation materials, executive summaries, and briefing notes. t) Ensure that version 1 of ADA 2.0 incorporates gender equality, youth empowerment, inclusion of persons with disabilities, and inclusive digital development principles in line with ESCWA publication standards. u) Ensure that all outputs are evidence-based, properly referenced, and aligned with ESCWA editorial and publication standards.<br> Qualifications/special skills<br>Master's degree in ICT, digital development, public policy, international development, or related fields is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 15 years of professional experience in ICT for development, digital transformation, digital policies and strategies, Internet governance, or related areas is required. Experience in digital governance, digital cooperation, Internet governance, AI governance and multilateral digital policy processes is required. Proven experience in drafting regional digital agendas, ICT strategies, or digital development reports is required. Extensive knowledge of digital development issues in the Arab region is required. Demonstrated experience working with international and regional organizations is required. Familiarity with ESCWA digital development work, including ADA, NDDRs, and ADDR processes, is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in written and spoken Arabic and English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>