وظائف مدير الخدمات اللوجستية في لبنان

<p>Kilzi &amp; Co SAL is looking for an Indoor Sales Executive to join our growing commercial team. The role is ideal for a motivated individual who enjoys customer interaction, follow-up, quotations, and order coordination, and supporting business growth.</p><p>Key Responsibilities:</p><ul><li>Follow up on customer inquiries and quotations</li><li>Maintain regular communication with customers</li><li>Coordinate with production, logistics, and finance departments</li><li>Support outdoor sales activities</li><li>Ensure accurate order processing and follow-up</li><li>Maintain customer records and commercial information</li><li>Contribute to achieving sales and customer service objectives</li></ul><p>Requirements:</p><ul><li>Previous experience in sales, customer service, or commercial support</li><li>Strong communication and follow-up skills</li><li>Good knowledge of Microsoft Excel, Outlook, and general computer applications</li><li>Organized, proactive, and detail-oriented</li><li>Ability to work in a fast-paced environment</li><li>Experience in construction materials, industrial products, insulation, or building materials is a plus</li></ul><p>What We Look For:</p><ul><li>We value attitude, accountability, customer focus, and a willingness to learn more than years of experience alone.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in sales, customer service, or commercial support</p><p>Strong communication and follow-up skills</p><p>Good knowledge of Microsoft Excel, Outlook, and general computer applications</p><p>Organized, proactive, and detail-oriented</p><p>Ability to work in a fast-paced environment</p><p>Experience in construction materials, industrial products, insulation, or building materials is a plus</p><p>We value attitude, accountability, customer focus, and a willingness to learn more than years of experience alone.</p>

Bold Lighting, an international lighting brand, is seeking a Sales Support Engineer in Dbayeh, Lebanon to strengthen our international sales operations. The role provides technical and commercial support throughout the project lifecycle—preparing quotations and submittals, performing lighting calculations, and coordinating execution across sales, engineering, and operations teams. <br> <br>Key Responsibilities: <br> <br>• Prepare and validate commercial quotations, technical submittals, and project documentation. <br> <br>• Prepare lighting calculations and simulations (DIALux), and provide technical guidance to the sales team and clients. <br> <br>• Maintain accurate project pipelines, update the CRM, and generate sales reports. <br> <br>• Coordinate with logistics, production, and operations to ensure timely order fulfilment and smooth project execution. <br> <br>• Act as technical liaison for architects, consultants, contractors, and distributors during design, mock-ups, sampling, and installation. <br> <br>• Support client presentations, product demonstrations, trade shows, and on-site mock ups as required. <br> <br>• Utilize ERP systems to generate quotations, reports, and sales documentation. <br> <br>• Ensure accurate documentation and internal reporting. <br> <br>Qualifications: <br> <br>• Bachelor’s degree in Electrical Engineering. <br> <br>• Fresh grads are highly encouraged to apply. <br> <br>• Proficient in AutoCAD (2D/3D), and advanced Excel; familiarity with Photoshop, Illustrator, or V-Ray is a plus. <br> <br>• Strong technical communication and client-facing skills; fluent in English

Role Purpose: <br>To maintain good relations with current and potential clients and develop the best means to meet their demands. <br>Key Accountabilities <br>• Maintain the interest of the company as a priority, and ensure extreme integrity and honesty in dealing with customers, colleagues, and superiors <br>• Achieve targets (Sales and Collection) as set with the unit head and the sales manager in accordance with the company’s annual sales plan <br>• Conduct calls on potential customers to promote the sales of company products <br>• Conduct calls on current customers to promote the relationship and additional sales of products as well as collection of cash upon delivery <br>• Relay the image of the company in the best way by advising customers on the best products that satisfy their needs in terms of range as well as stock level <br>• Manage the product at the outlets to increase consumer off take: proper presentation in terms of quality, expiry dates, and display <br>• Share with colleagues, market information and experiences necessary to promote group success <br>• Have a thorough up-to-date knowledge of all the products within the target portfolio <br>• Have a thorough and up-to-date knowledge of competitive products and activities in the market <br>• <br>• Strictly adhere to the company operational policies and regulations while performing the tasks: Such as HR policies, Finance policies, meetings, and reporting <br>• Strictly adhere to the company’s sales policies and regulations: invoicing and order transfer on daily basis <br>• Provide the supervisor with a daily call-report indicating activities, results, follow up actions, and comments. This report must be delivered at the end of every working day <br>• Keep company van in good condition and abide by Road Code and conduct periodic maintenance check up <br>• Store and handle properly stock of goods entrusted to him and monitor it on daily basis to avoid out-of-stocks, by placing timely requests for transfers <br>• Insure timely and accurate stock count at any time the inventory count is requested by his superior <br>• Handle proper filing of MRR, Transfers and inventory sheets <br>• Assure appropriate distribution of all sku’s of assigned portfolio and proper delivery of products to manage stock level and conduct proper warehousing ex: FIFO <br>Qualifications: <br>• Bachelor’s degree in business administration, Marketing, or related field (MBA is a plus). <br>• Languages: Arabic & English required; French is a plus. <br>• Strong PC skills (Windows apps; Excel and PowerPoint essential); familiarity with ERP/CRM tools preferred. <br>Experience <br>• 3–5 years of FMCG sales experience (including territory/channel leadership and team supervision). <br>• Proven success in hitting sales targets, improving distribution, and elevating retail execution. <br>Core Competencies <br>• Leading & Supervising <br>• Planning & Organizing <br>• Analysis & Reporting <br>• Negotiation & Influencing <br>• Retail Execution Excellence <br>• Customer Focus & Issue Resolution <br>• Adaptability & Pressure Handling <br>• Collaboration & Cross-Functional Coordination <br>• Continuous Improvement Mindset <br> <br>Qualifications <br>• Intermediate and high school is a plus. <br>Experience <br>• 0 to 3 years <br> <br>Skills and Knowledge <br>• Languages: Arabic & English is a plus <br>• Computer: None <br>Competencies <br>• Supporting and Cooperating <br>• Working with People <br>• Adhering to Principles and Values <br>• <br>• Interacting and Presenting <br>• Relating and Networking <br>• Persuading and Influencing <br>• Presenting and Communicating Information <br>• <br>• Analysing and Interpreting <br>• Writing and Reporting <br>• <br>• Organising and Executing <br>• Planning and Organising <br>• Delivering Results and Meeting Customer Expectations <br>• Following Instructions and Procedures <br>• <br>• Adapting and Coping <br>• Adapting and Responding to Change <br>• Coping with Pressure and Setbacks

A reputable International Company in Beirut is seeking a Junior Data Analyst to join our growing Data & AI Unit and support the development and maintenance of business intelligence solutions across our operations, commercial, and finance functions. The ideal candidate will work closely with the senior BI team to transform raw operational data into meaningful dashboards, reports, and insights that support informed business decisions across our fleet and shore-side operations. <br>This is a hands-on opportunity for someone early in their career who is eager to develop their skills in data analytics, business intelligence, and data engineering within a high-volume shipping and logistics environment. <br>To succeed in this role, you should have strong analytical and problem-solving skills, excellent attention to detail, a proactive learning mindset, and the ability to communicate effectively with both technical and business teams. <br> <br>What will you do? <br>• Build and maintain Power BI reports and dashboards under the guidance of senior team members <br>• Write, test, and optimize SQL queries against SQL Server to extract, analyze, and validate data <br>• Perform data cleaning, shaping, and transformation using Power Query <br>• Support data reconciliation and quality checks by verifying record counts, revenue figures, shipment data, and other business information against source systems <br>• Assist in documenting data sources, measures, report logic, and data processes <br>• Respond to ad-hoc data requests from business units including operations, commercial, and finance <br>• Help maintain and monitor existing automated reporting pipelines <br>• Learn and gradually contribute to DAX measure development and workflow automation <br>• Support the design, development, and maintenance of business intelligence solutions across the organization <br>• Collaborate with senior BI team members to translate business requirements into meaningful reports and data insights <br>• Assist in identifying data quality issues and support their investigation and resolution <br>• Stay up to date with modern data and AI technologies and contribute to the continuous improvement of reporting and analytics processes <br>• Assist in providing periodic updates to Management on pending tasks, priorities, and required actions to ensure timely follow-up and completion <br>• Undertake additional tasks and responsibilities related to the scope and level of the role as required <br> <br>What do we expect of you? <br>• Bachelor's degree in Computer Science, Statistics, Engineering, Business Analytics, Information Systems, or a related field <br>• Minimum 2–3 years of experience in data analytics, business intelligence, or a related field <br>• Experience or strong interest in the logistics, shipping, or supply chain industry is a strong advantage <br>• Foundational knowledge of SQL, including SELECT queries, joins, and aggregations <br>• Familiarity with Power BI, DAX, and Power Query (M) <br>• Exposure to Agentic AI, Copilot Studio, Power Automate, Office Scripts, and Microsoft Fabric is an advantage <br>• Basic knowledge of Python for data manipulation <br>• Strong Microsoft Excel and data visualization skills <br>• Strong analytical and problem-solving skills with attention to detail <br>• Excellent verbal and written communication skills <br>• Proactive, eager to learn, and solution oriented <br>• Ability to work effectively with both technical teams and business stakeholders <br>• Fluent in English, written and spoken; knowledge of other languages is an advantage <br>• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment

<p><h4>Fine dining operations management</h4> <p>Oversee day-to-day operations to ensure a seamless, elegant, and refined dining experience.<br> Maintain high standards for food quality, presentation, authenticity, and menu consistency, with special emphasis on traditional and upscale Lebanese dishes.<br> Ensure strict compliance with food safety, hygiene, and fine dining service protocols.<br> Coordinate with the Executive Chef on menu development, seasonal offerings, and premium Lebanese ingredients.<br> Manage inventory of specialty Middle Eastern ingredients, wines, and premium products.</p> <h4>Leadership & staff development</h4> <p>Lead by example with a strong, positive leadership style that inspires professionalism and excellence.<br> Recruit, train, and mentor front-of-house and back-of-house staff in fine dining etiquette, Lebanese culinary knowledge, and guest-focused service.<br> Conduct regular performance evaluations and coaching sessions to maintain a high-performing team.<br> Foster a respectful, motivated, and service-oriented culture.<br> Ensure staff adhere to refined table service techniques, wine pairing standards, and cultural hospitality practices.</p> <h4>Guest experience and hospitality</h4> <p>Create a warm, welcoming, and culturally rich atmosphere that reflects the spirit of Lebanese hospitality.<br> Engage with guests to ensure exceptional service, personal attention, and elegant problem resolution.<br> Handle VIP reservations, special occasions, and premium guest experiences with care and discretion.<br> Address guest concerns promptly and professionally to maintain an elevated dining reputation.</p> <h4>Financial & administrative management</h4> <p>Oversee budgeting, forecasting, and financial reporting to ensure profitability.<br> Monitor food, beverage, and labor costs while maintaining fine dining quality standards.<br> Negotiate with premium suppliers of Lebanese wines, spices, meats, and specialty products.<br> Manage POS systems, payroll, scheduling, and vendor invoicing.</p> <h4>Marketing & brand representation</h4> <p>Support marketing initiatives that highlight upscale Lebanese cuisine, cultural dining experiences, and seasonal menus.<br> Maintain strong online and community presence, including reputation management on review platforms.<br> Plan and oversee special events such as Lebanese wine tastings, cultural nights, and chef’s table experiences.</p> <h4>Requirements</h4> <ul> <li>5+ years proven experience as a restaurant manager in a fine dining environment.</li> <li>Strong leadership capabilities with a track record of building and managing high-performing teams.</li> <li>In-depth knowledge of Mediterranean or American cuisine, cultural dining rituals, and menu elements.</li> <li>Exceptional communication, interpersonal, and conflict-resolution skills.</li> <li>Ability to maintain composure and professionalism in a high-pressure, luxury environment.</li> <li>Flexible availability, including evenings, weekends, and holidays.</li> <li>Hospitality or business management education preferred.</li> </ul> <h4>About the company</h4> <p>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p> <h4>Crafting a homegrown legacy</h4> <p>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house—from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them—crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p> <h4>Our signature brands</h4> <p>Every brand under our umbrella proudly reflects the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets—but consistently surpasses—global standards in entertainment, hospitality, F&B, lifestyle, wellness, family & pet entertainment experience. Our signature ventures include The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I, showcasing what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc., ensuring full legal protection and readiness for global expansion.</p> <h4>We are only getting started!</h4> <p>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p> <h4>People first</h4> <p>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p> <h4>Benefits</h4> <ul> <li>Competitive salary packages aligned with market standards and experience</li> <li>Visa (1 year temporary) and flights into the country for non-citizens</li> <li>Accommodation</li> <li>Transportation allowance</li> <li>Career development and internal promotions – grow with us across departments and seasons</li> <li>Creative and collaborative work culture – built on passion, innovation, and attention to detail</li> <li>Exposure to high-end hospitality and entertainment concepts – gain experience in premium F&B and entertainment</li> <li>Experience working on premium events within The Groves, Riyadh Season</li> <li>Cultural diversity – join a team of passionate professionals from around the world</li> </ul> <h4>Join us</h4> <p>Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p></p><p></p>

<p><b>Mission Description</b></p><p><b>The Monitoring, Evaluation, Acco</b>untability &amp; Learning (MEAL) Officer is a key position supporting the implementation of the two projects, PAR and e-Services. S/He will contribute to the operationalization of the projects’ MEAL frameworks and support the effective implementation of MEAL activities across the interventions.</p><p><br></p><p>The MEAL Officer will support the implementation of routine monitoring and data collection activities, including field visits, stakeholders follow-up, Means of Verification (MoVs), and the collection and analysis of quantitative and qualitative data related to projects outputs and outcomes. S/He will contribute to tracking progress against project indicators, ensuring data quality and consistency, and supporting timely reporting processes, including updates required for donor reporting platforms (OPSYS) and internal EF monitoring systems.</p><p><br></p><p>In coordination with the Governance portfolio manager, the project teams and the Country Direction MEAL function, the MEAL Officer will support the development and adaptation of MEAL tools, methodologies, databases, and data collection instruments, while ensuring compliance with EF MEAL standards, donor guidelines, and accountability requirements. The position will also contribute to strengthening data management, documentation, archiving, and learning processes, including the use of automated systems to support efficient data analysis, visualization, knowledge management, and evidence-based decision-making throughout projects implementation.</p><p><br></p><p>Essential Responsibilities:</p><p><br></p><p>Monitoring and Evaluation</p><p><br></p><p>Develop and implement comprehensive intervention MEAL plans for assigned interventions, ensuring alignment with donor, EF, and global MEAL standards.</p><p>Develop the e-Services monitoring and evaluation strategy and plan during the Inception phase and revise the logical framework.</p><p>Draft the ToRs for the recruitment of external evaluation firms (midterm review, final evaluation and capitalisation)</p><p>Ensure timely and high-quality implementation of MEAL activities, including qualitative and quantitative data collection, based on the established MEL System and MEAL Calendars.</p><p>Ensure proper MEL documentation in accordance to EF standards, including maintaining MAEL folders, raw and analytic datasets, evidence, tools, analysis workbooks, and all related documentation.</p><p>Ensure a comprehensive and updated database for the projects.</p><p>Lead the implementation of data collection activities in close coordination with the project expert and technical team.</p><p>Lead the preparation of the MEAL narrative components of donor and internal reports, ensuring clear presentation of results, rigorous analysis of outputs and outcomes, proper interpretation of findings, and evidence-based reporting aligned with indicators’ results.</p><p>Organize and lead data collection activities especially for qualitative data, this will include the design and implementation of outcome measurement exercises to capture behavioral, organizational, and institutional changes resulting from the intervention. Particular attention will be given to stakeholder consultation and accountability mechanisms, fostering meaningful engagement, transparency, and continuous learning throughout the project cycle and across EF country portfolio.</p><p>Adapt and strengthen data collection tools as needed to ensure accurate measurement of EF internal and country-level indicators, and guarantee the availability of reliable data to inform evidence-based decision-making at the Country Direction level.</p><p>Support the implementation of internal project quarterly and annual reviews in line with Expertise France MEAL guidelines, ensuring the use, adaptation, and updating of relevant EF tools and templates to facilitate structured reflection and indicators assessment.</p><p>Maintain a chronological record of progress against targets, and contributing to the design and structuring of the two projects database to guarantee data accuracy, traceability, and availability for donor reporting and audit purposes.</p><p>Rolling out and put in place the monitoring and evaluation MEAL tools, software licenses, communication methods, collection and analysis using KOBO, ODK, dashboard, etc).</p><p>Support the preparation and submission of regular reporting for EUD platform OPSYS.</p><p>Accountability and Learning</p><p><br></p><p>For the relevant project(s), develop tools and methodologies to implement the accountability and learning components of the MEAL Plan, including stakeholder feedback, consultation, and recommendations tracking mechanisms.</p><p>Lead the implementation of Key Informant Interviews (KIIs), Focus Group Discussions (FGDs), and stakeholder consultation sessions, and ensure proper analysis and reporting of the findings.</p><p>Follow up on the recommendations and action plans resulting from accountability and learning activities to support their effective implementation.</p><p>Ensure proper planning and follow-up of the projects’ capitalization and learning exercises to support knowledge management and adaptive implementation.</p><p><br></p><p><br></p><p>Required Profile</p><p>Education</p><p>Graduate degree in social` sciences, international cooperation, project management, applied statistics, development economics, or any other relevant field. Advanced certificate in MEAL is preferred.</p><p>Experience in designing, implementing, and operating project MEAL systems from project initiation to closeout stages</p><p>At least 5 years’ professional experience in monitoring, information management, data collection and/or evaluation for international projects/donors/organizations, development projects, preferably in the field of humanitarian/social development/education or refugees, aid to displaced persons;</p><p>Good command of data collection software (Kobo Tool Box, Survey CTO, ODK, etc.), data analysis and visualization software (PowerBI), and good knowledge of more comprehensive monitoring software;</p><p>Experience in database design and management;</p><p>Experience in designing, facilitating and evaluating training for adults in the field of MEAL will be considered favorably;</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Record and maintain accurate financial transactions in the accounting system</p><p>Prepare journal entries, payment vouchers, and supporting financial documentation</p><p>Process supplier invoices, staff reimbursements, and approved payments in a timely manner.</p><p>Perform bank, cash, and account reconciliations and investigate any discrepancies.</p><p>Assist in the preparation of monthly, quarterly, and annual financial reports.</p><p>Support project accounting by allocating expenses to the appropriate donors, projects, and cost centers.</p><p>Monitor budget expenditures and report any variances to the Finance Manager.</p><p>Maintain organized financial records and ensure proper filing of accounting documents in compliance with shareQ's financial policies, donor regulations, and applicable Lebanese laws.</p><p>Verify procurement and payment documentation for completeness and policy compliance.</p><p>Ensure that all relevant departments prepare and submit complete and accurate financial supporting documents on time, and verify that all required documents are properly signed and approved by the authorized department representatives before processing any financial transaction.</p><p>Safeguard the confidentiality of financial information and uphold strong internal control procedures.</p><p>Stay informed of changes in accounting standards, donor requirements, and organizational financial policies.</p><p>Handle any additional accounting or administrative tasks as assigned by the finance team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Accounting, Finance, or a related field.</p><p>Proven 0 to 3 years of experience in accounting.</p><p>Strong knowledge of basic accounting principles</p><p>Proficiency in Microsoft Excel and familiarity with accounting software (e.g., Visual Dolphin).</p><p></p></section>

<p>The Customer Service Officer is responsible for handling customer inquiries, processing and following up on orders, coordinating with sales, warehouse, and delivery teams, and ensuring customers receive accurate and timely support throughout the order and delivery process.</p><p><strong>Key Responsibilities</strong></p><ul><li>Receive and process customer orders accurately.</li><li>Respond to customer inquiries through phone, WhatsApp, email, and other communication channels.</li><li>Follow up on order status, availability, delivery dates, and pending requests.</li><li>Coordinate with the Sales, Warehouse, and Logistics teams to ensure smooth and timely deliveries.</li><li>Inform customers about product availability, delays, replacements, or changes in delivery schedules.</li><li>Handle customer complaints professionally and follow up until resolution.</li><li>Prepare quotations, invoices, or order-related documents when required.</li><li>Maintain accurate customer and order information in the system.</li><li>Follow up on returns, damaged products, missing items, and delivery discrepancies.</li><li>Build positive relationships with customers and ensure a high level of customer satisfaction.</li><li>Escalate recurring or critical customer issues to management.</li><li>Prepare basic reports related to orders, complaints, deliveries, and customer feedback.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><ul><li>Bachelor's degree or relevant diploma.</li><li>1 3 years of experience in customer service, preferably within a distribution, FMCG, retail, or trading company.</li><li>Good communication and interpersonal skills.</li><li>Strong follow-up and organizational skills.</li><li>Customer-oriented and solution-focused.</li><li>Ability to work under pressure and manage multiple requests.</li><li>Good knowledge of Microsoft Office; experience with ERP systems is a plus.</li><li>Good command of English and Arabic</li></ul>

Job Purpose <br> <br>The Customer Service Officer is responsible for handling customer inquiries, processing and following up on orders, coordinating with sales, warehouse, and delivery teams, and ensuring customers receive accurate and timely support throughout the order and delivery process. <br> <br>Key Responsibilities <br>Receive and process customer orders accurately. <br>Respond to customer inquiries through phone, WhatsApp, email, and other communication channels. <br>Follow up on order status, availability, delivery dates, and pending requests. <br>Coordinate with the Sales, Warehouse, and Logistics teams to ensure smooth and timely deliveries. <br>Inform customers about product availability, delays, replacements, or changes in delivery schedules. <br>Handle customer complaints professionally and follow up until resolution. <br>Prepare quotations, invoices, or order-related documents when required. <br>Maintain accurate customer and order information in the system. <br>Follow up on returns, damaged products, missing items, and delivery discrepancies. <br>Build positive relationships with customers and ensure a high level of customer satisfaction. <br>Escalate recurring or critical customer issues to management. <br>Prepare basic reports related to orders, complaints, deliveries, and customer feedback. <br>Requirements <br>Bachelor's degree or relevant diploma. <br>1–3 years of experience in customer service, preferably within a distribution, FMCG, retail, or trading company. <br>Good communication and interpersonal skills. <br>Strong follow-up and organizational skills. <br>Customer-oriented and solution-focused. <br>Ability to work under pressure and manage multiple requests. <br>Good knowledge of Microsoft Office; experience with ERP systems is a plus. <br>Good command of English and Arabic

Duties And Responsibilities <br> <br>On Product and Competition Knowledge: <br>-Possess comprehensive knowledge of the marketed and competitors’ products in order to answer all clients’ inquiries. <br> <br>On Sales & Market Coverage: <br>-Achieve sales and distribution targets assigned by Area Sales Supervisor (by brand, area, sub-area…). <br>-Mention reasons behind unsuccessful calls and way forward. <br>-Implement sales fundamentals and abide by the steps of call during visits. <br>-Timely request from Area Sales Supervisor cycle amendments upon client closure, new client activation and client potential revision. <br>-Continuously enhance vertical distribution: ensure core SKUs per channel are available at concerned pharmacies. <br>-Continuously enhance horizontal distribution: thoroughly scan assigned area and open timely new customers in order to reach the targeted number of active clients. -Fill and submit visa client on the spot and ensure information inserted is accurate (classification and categorization). <br> <br>On Visibility & Marketing: <br>-Ensure accurate and timely implementation of any marketing initiative and product launch. <br> <br>On Stock Management: <br>-Avoid out-of-stock and overstock situation by accurately assessing the clients’ storage space and placing orders that meet the clients capacity. <br>-Keep the Area Sales Supervisor informed regarding products performance (overachievement/underachievement). <br>-Ensure the implementation of requested stock depletion activity. <br> <br>On Receivables: <br>-Ensure the implementation of the company’s credit policy and procedure. <br>-Timely collect from clients all due invoices or cash collection, avoiding any discrepancy in client accounts. <br>-In case of any modification of client status requiring a revision of client credit terms, fill the excess limit form and follow up until its approval. <br>-Avoid doubtful clients by performing needed reference checks prior to filling an excess limit form. <br>-Inform Area Sales Supervisor and get his approval, in case there is a valid reason to process an order for a client with unpaid dues. <br>-Timely provide customers with statement of account to avoid payment delays and conduct annual reconciliations. <br> <br>On Return Management: <br>-Provide customers with all contractual terms (price list, payment terms) to avoid order return upon delivery and ensure acknowledgment. <br>-Treat customer return request promptly, inform Area Sales Supervisor upon return request, provide rationale behind it and follow up until matter is closed. <br> <br>On Delivery Matters: <br>-Abide by the call cycle to ensure match with delivery cycle. <br>-Investigate any delay in delivery and report the case to the Area Sales Supervisor when needed. <br>-Ensure customer has no unjustified unpaid dues before placing the order to avoid order being blocked at credit level and leading to delivery delays. <br> <br>On Customer Satisfaction and PR: <br>-Identify, advise and fulfill customers’ needs. <br>-Build and maintain good relations with Pharmacies’ decision makers. <br>-Keep Area Sales Supervisor and Sales Manager informed of customer complaints and non-conformities and take corrective actions accordingly. <br>-Ensure excellent customer service by efficiently taking orders, verify product, quantity, price, payment modality... Courteously inform customers about out-of-stock products and assist with substitutes when applicable. <br> <br>On Compliance: <br>-Ensure the implementation of company’s policy and procedures to maximize productivity and avoid risks. <br> <br>On Reporting: <br>-Submit to the Area Sales Supervisor reports including (achievement versus target, price fishing, competitor initiatives, new launched products, challenges, opportunities, recommendations). <br> <br> <br>Education: <br>Bachelor's degree in business administration <br> <br>Experience: <br>1 to 2 years of experience in selling of pharmaceutical products

<p>Promoting fair and competitive markets is a key driver of economic efficiency, private-sector development, and consumer welfare. Across the Arab region, markets are undergoing rapid transformation driven by diversification efforts, evolving regulatory frameworks, digitalization, and global supply-chain shifts. These developments have increased the need for rigorous legal, regulatory, and competition analysis to help governments identify market distortions, assess anti-competitive practices, and design effective, evidence-based policy interventions. Within this context, ESCWA supports member States in strengthening competition frameworks, improving market performance, and building institutional, legal, and analytical capacities for competition assessment and enforcement. The Competition and Consumer Policies portfolio in the Economic Governance and Planning Section combines regional policy development, country-level technical assistance, market studies, capacity-building, and knowledge products, often in close collaboration with national competition authorities and other public institutions. A key area of focus is the use of competition-based market studies to identify structural, behavioral, regulatory, and legal constraints affecting market performance. These studies serve as practical tools for diagnosing market failures, reviewing the adequacy of legal and institutional frameworks, supporting enforcement priorities, and guiding reforms that enhance efficiency, resilience, and consumer welfare. Within this broader regional mandate, ESCWA is currently supporting the Sultanate of Oman in strengthening competition conditions in priority economic sectors. The building materials sector, which is central to construction, infrastructure development, and industrial activity, has been identified as a strategic area for in-depth analysis. The sector plays a critical role in national development yet faces challenges related to market structure, supply chains, pricing dynamics, regulatory requirements, institutional arrangements, and potential anti-competitive practices. To respond to these needs, ESCWA seeks to engage a Legal Competition Consultant to support legal, regulatory, policy, and technical work under the Competition and Consumer Policies portfolio. The consultant will be assigned primarily to the Oman building materials market study and will contribute to legal assessments, competition law and policy analysis, review of regulatory and institutional frameworks, and the identification of legal or procedural constraints affecting market competition. The consultant may also provide support to other related competition-policy activities of the section, as required and in line with the needs of the assignment.</p><p>Under the overall supervision of the Project Manager and Economic Affairs Officer, the Consultant will support the legal and regulatory analysis of ESCWA s work on competition policy, market studies, and business regulation. The Consultant will primarily support the legal analysis of the XB project for Oman building materials sector, while also providing legal and regulatory inputs to related work on market functioning, competition, consumer protection, and business regulations, as required and within the scope of the assignment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A Master's degree or equivalent in law, business law or related areas is required. A first-level university degree, in combination with qualifying experience, may be accepted in lieu of the advanced degree. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed.</li><li>A minimum of 4 years of experience in the fields of law, economics, business, or related field is required.</li><li>Experience in contributing to analytical papers is required.</li><li>Understanding of legal frameworks in business environments is desirable.</li><li>Previous experience in working with international organizations is desirable.</li><li>Fluency in English and Arabic is required.</li></ul>

<p>Aspire Software is looking for a Quality Assurance Analyst to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>Role Overview</p><p>We are looking for an AI-Native QA Manager to transform how software quality is delivered. This is not a traditional QA leadership role we're looking for someone who has already demonstrated measurable improvements in QA productivity, quality, and speed through the practical application of AI, automation, and modern engineering practices. You'll lead a team responsible for quality across multiple SaaS products while fundamentally rethinking how testing is performed. We expect you to leverage AI agents, intelligent test automation, autonomous testing frameworks, and modern CI/CD practices to dramatically increase engineering velocity without compromising quality. Experience in Life Sciences, Healthcare, Medical Devices, or other regulated software environments is highly desirable.</p><p>What You'll Do</p><p>AI-Driven QA Transformation</p><ul><li>Develop and execute an AI-first strategy for software quality.</li><li>Introduce AI tools that significantly improve test creation, maintenance, defect detection, regression testing, and release confidence.</li><li>Evaluate and implement emerging AI QA platforms, coding assistants, autonomous testing tools, and agentic workflows.</li><li>Continuously measure productivity gains and quality improvements from AI adoption.</li></ul><p>QA Leadership</p><ul><li>Lead, coach and develop a distributed QA team.</li><li>Establish quality standards across manual, automated, API, integration, UI and performance testing.</li><li>Drive automation-first thinking while eliminating low-value manual work.</li><li>Build scalable QA processes that support rapid software delivery.</li></ul><p>Engineering Collaboration</p><ul><li>Partner closely with Engineering, Product Management and DevOps.</li><li>Embed quality throughout the SDLC rather than treating QA as a downstream gate.</li><li>Improve developer feedback loops through automation and intelligent tooling.</li><li>Champion shift-left testing practices.</li></ul><p>Modern Test Automation</p><ul><li>Improve automation coverage and reliability.</li><li>Reduce regression execution times through intelligent automation.</li><li>Build maintainable test frameworks integrated into CI/CD pipelines.</li><li>Increase release confidence through automated quality metrics.</li></ul><p>Metrics &amp; Continuous Improvement</p><ul><li>Own metrics such as: Test automation coverage Defect escape rate Mean time to detect defects Regression execution time QA cycle time Release quality Productivity improvements from AI Cost per release Manual effort eliminated</li></ul><p>7+ years in Software QA, including leadership experience. Demonstrated success improving QA productivity through AI, automation, or modern engineering practices. Experience leading QA teams across multiple products. Strong understanding of modern software development practices and CI/CD. Experience with API, UI, integration and end-to-end testing. Strong analytical and problem-solving skills. Comfortable working in fast-moving SaaS environments.</p><p>AI Experience (Highly Important)</p><p>You should have practical experience using tools such as:</p><ul><li>GitHub Copilot</li><li>Cursor</li><li>Claude</li><li>ChatGPT</li><li>AI coding agents</li><li>AI test generation platforms</li><li>Autonomous testing tools</li><li>AI-assisted debugging</li><li>AI-assisted root cause analysis</li></ul><p>We're interested in measurable outcomes, not simply familiarity with AI. Examples include:</p><ul><li>Reduced regression effort by 70%</li><li>Increased automation coverage from 40% to 90%</li><li>Doubled QA throughput</li><li>Reduced escaped defects</li><li>Built AI workflows that replaced repetitive manual testing</li></ul><p>Bonus Experience</p><p>Strong preference for candidates with experience in:</p><ul><li>Life Sciences software</li><li>Clinical software</li><li>Medical Affairs platforms</li><li>GxP environments</li><li>FDA-regulated software</li><li>ISO 13485</li><li>IEC 62304</li><li>HIPAA</li><li>SOC 2</li><li>Other regulated industries (banking, aviation, insurance, government)</li></ul><p>What Success Looks Like (First 12 Months)</p><p>Within your first year, you will:</p><ul><li>Increase QA team productivity by 2 5x through AI and automation.</li><li>Significantly reduce manual regression testing.</li><li>Improve release confidence while increasing release frequency.</li><li>Implement AI-assisted test generation and maintenance.</li><li>Embed quality throughout the SDLC rather than relying on end-of-cycle testing.</li><li>Establish clear quality metrics and executive dashboards.</li><li>Build a culture where QA engineers leverage AI as a core part of their daily workflow.</li></ul><p>Why Join Us</p><p>You'll have the opportunity to reshape software quality from the ground up across a growing portfolio of SaaS products. We believe AI is fundamentally changing software engineering, and we want QA to lead that transformation not follow it. If you're excited about replacing repetitive work with intelligent automation, building AI-enabled teams, and delivering higher-quality software faster, we'd love to hear from you.</p><p><strong>Desired Candidate Profile</strong></p><p>7+ years in Software QA, including leadership experience. Demonstrated success improving QA productivity through AI, automation, or modern engineering practices. Experience leading QA teams across multiple products. Strong understanding of modern software development practices and CI/CD. Experience with API, UI, integration and end-to-end testing. Strong analytical and problem-solving skills. Comfortable working in fast-moving SaaS environments.</p><p>AI Experience (Highly Important)</p><p>You should have practical experience using tools such as:</p><ul><li>GitHub Copilot</li><li>Cursor</li><li>Claude</li><li>ChatGPT</li><li>AI coding agents</li><li>AI test generation platforms</li><li>Autonomous testing tools</li><li>AI-assisted debugging</li><li>AI-assisted root cause analysis</li></ul><p>We're interested in measurable outcomes, not simply familiarity with AI. Examples include:</p><ul><li>Reduced regression effort by 70%</li><li>Increased automation coverage from 40% to 90%</li><li>Doubled QA throughput</li><li>Reduced escaped defects</li><li>Built AI workflows that replaced repetitive manual testing</li></ul><p>Bonus Experience</p><p>Strong preference for candidates with experience in:</p><ul><li>Life Sciences software</li><li>Clinical software</li><li>Medical Affairs platforms</li><li>GxP environments</li><li>FDA-regulated software</li><li>ISO 13485</li><li>IEC 62304</li><li>HIPAA</li><li>SOC 2</li><li>Other regulated industries (banking, aviation, insurance, government)</li></ul>

<p>Our Client, a leading Telecom Company, is looking for a detail-oriented and organized Order Processing Officer to support the Sourcing &amp; Delivery team. The role will be responsible for accurately processing and maintaining orders, entering data into the company s ERP system, and coordinating relevant purchasing and supply chain activities. Key Responsibilities Process and enter orders accurately into the company s ERP system. Maintain and update order-related information and records. Ensure data accuracy and completeness throughout the order processing cycle. Coordinate with procurement, purchasing, logistics, and other internal teams as required. Follow up on orders and ensure information is updated in a timely manner. Prepare and maintain reports, spreadsheets, and relevant documentation. Support the sourcing and delivery team with administrative and operational tasks. Ensure proper filing and organization of purchasing and order documentation. Identify and report discrepancies or missing information. Contribute to maintaining efficient and accurate order-processing procedures.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><ul><li>Entry-level position; fresh graduates are welcome to apply.</li><li>Up to 2 years of experience in procurement, purchasing, order processing, ERP operations, or supply chain is an advantage.</li><li>Experience with an ERP system such as Microsoft Dynamics 365 Finance &amp; Operations, Microsoft Dynamics NAV (Navision), Business Central, SAP, Oracle, Odoo, or similar is preferred.</li><li>Good knowledge of Microsoft Excel and Microsoft Office.</li><li>Strong data-entry and administrative skills.</li><li>Excellent attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Strong written and verbal communication skills.</li><li>Ability to work independently and as part of a team.</li></ul><p>Schedule Monday- Friday</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Avoid any electrical problems or any malfunctioning in the electricity within UNSCOL premises.<br> Work Location<br>UNSCOL<br> Expected duration<br>6 Months<br> Duties and Responsibilities<br>Under the direct supervision of the Logistics Assistant, the incumbent shall perform the following tasks within UNSCOL Premises located at Villa Sehnaoui, Yarze, Baabda: Performing maintenance, inspection, repair, installation, testing and wiring of all electrical apparatus within UNSCOL premises. Installing electrical components to architectural and code specifications. Running wires through conduit. Testing wiring connections with test equipment like volt/ohmmeters and oscilloscopes. Test or repair electrical based equipment. Assist or perform mechanical repairs, (such as 3-phase industrial breakers, running conduit, pulling wire and machine control panels bin. Periodic inspections of equipment, test and replace circuit breakers and switches. The electrician should assist in case of emergency 24 hours/7 days per week and should report to the premises as soon as called to fix the problems that may occur.<br> Qualifications/special skills<br>High school diploma or equivalent. Three years of experience in electrical repair and maintenance, or related area.<br> Languages<br>Fluency in Arabic and knowledge of English is required.<br> Additional Information<br>The individual contractor is expected to be residing in Lebanon and to report to duty in Baabda whenever needed and during emergencies, which may include weekends and at night.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>Role Overview</p><p>As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working sometimes during check-in and with guests waiting. You will help customers use our software effectively, answer how-to questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations. This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect. You will resolve as much as possible during the initial interaction. When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over. Tickets are initially triaged and tagged through AI-assisted workflows. You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.</p><p>What You Will Do</p><ul><li>Work the Shared Support Queue</li><li>Pull tickets from the team s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution. The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.</li><li>Support Customers Across Every Channel</li><li>Provide support through phone, email, and chat. Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.</li><li>Answer Product and Workflow Questions</li><li>Help customers understand how to use the software in their day-to-day hotel operations. This includes explaining features, walking users through processes, helping with configuration, and identifying when a how-to question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.</li><li>Work With AI-Assisted Support Tools</li><li>Review AI-generated classifications and drafted responses before relying on them as our answer. Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters. AI output is a starting point. You remain accountable for the accuracy of the response and for confirming that the customer s issue has been resolved.</li><li>Diagnose Issues Across Our Product Portfolio</li><li>Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more. Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.</li><li>Troubleshoot Integrations</li><li>Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.</li><li>Support Card Payments and Terminals</li><li>Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues. Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.</li><li>Support Distribution and OTA Connectivity</li><li>Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.com, Expedia, Agoda, and Airbnb. Recognize the operational impact of distribution issues. For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.</li><li>Maintain Accurate Support Records</li><li>Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.</li><li>Reduce Repeat Contact</li></ul><p><strong>Desired Candidate Profile</strong></p><p>At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role</p><p>A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence</p><p>Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect</p><p>Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests</p><p>Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks</p><p>Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations</p><p>Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders</p><p>Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue</p><p>Ability to manage and prioritize your workload without needing to be given a daily task list</p><p>Strong ownership and follow-through, including confirming that the customer s issue has been resolved</p><p>Beneficial Experience</p><ul><li>Hotel front-desk, reservations, accounting, or back-office experience</li><li>Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider</li><li>Experience with channel managers, booking engines, or OTA extranets</li><li>Experience with Zendesk or a comparable ticketing platform</li><li>SQL knowledge or experience building reports from a relational database</li><li>Basic networking knowledge</li><li>Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness</li><li>Experience supporting SaaS products or connected software platforms</li></ul>

<p><h4>Fine dining restaurant management</h4> <p>The fine dining restaurant managers will lead the front-of-house operation of a premium, ever-evolving dining concepts, delivering an exceptional guest experience within a dynamic seasonal destination. The role requires a strong understanding of luxury hospitality, refined service standards, and the ability to adapt to a concept centred around Mediterranean / American cuisine.</p> <p>The successful candidate will be a confident and inspiring leader, responsible for driving service excellence, developing high-performing teams, and ensuring every aspect of the guest journey reflects the highest standards of quality, sophistication, and hospitality.</p> <p>The role is based in Riyadh, Saudi Arabia for a 6-7 month period.</p> <h4>1. Fine dining operations management</h4> <ul> <li>Oversee day-to-day operations to ensure a seamless, elegant, and refined dining experience.</li> <li>Maintain high standards for food quality, presentation, authenticity, and menu consistency, with special emphasis on traditional and upscale Lebanese dishes.</li> <li>Ensure strict compliance with food safety, hygiene, and fine dining service protocols.</li> <li>Coordinate with the executive chef on menu development, seasonal offerings, and premium Lebanese ingredients.</li> <li>Manage inventory of specialty Middle Eastern ingredients, wines, and premium products.</li> </ul> <h4>2. Leadership & staff development</h4> <ul> <li>Lead by example with a strong, positive leadership style that inspires professionalism and excellence.</li> <li>Recruit, train, and mentor front-of-house and back-of-house staff in fine dining etiquette, Lebanese culinary knowledge, and guest-focused service.</li> <li>Conduct regular performance evaluations and coaching sessions to maintain a high-performing team.</li> <li>Foster a respectful, motivated, and service-oriented culture.</li> <li>Ensure staff adhere to refined table service techniques, wine pairing standards, and cultural hospitality practices.</li> </ul> <h4>3. Guest experience and hospitality</h4> <ul> <li>Create a warm, welcoming, and culturally rich atmosphere that reflects the spirit of Lebanese hospitality.</li> <li>Engage with guests to ensure exceptional service, personal attention, and elegant problem resolution.</li> <li>Handle VIP reservations, special occasions, and premium guest experiences with care and discretion.</li> <li>Address guest concerns promptly and professionally to maintain an elevated dining reputation.</li> </ul> <h4>4. Financial & administrative management</h4> <ul> <li>Oversee budgeting, forecasting, and financial reporting to ensure profitability.</li> <li>Monitor food, beverage, and labor costs while maintaining fine dining quality standards.</li> <li>Negotiate with premium suppliers of Lebanese wines, spices, meats, and specialty products.</li> <li>Manage POS systems, payroll, scheduling, and vendor invoicing.</li> </ul> <h4>5. Marketing & brand representation</h4> <ul> <li>Support marketing initiatives that highlight upscale Lebanese cuisine, cultural dining experiences, and seasonal menus.</li> <li>Maintain strong online and community presence, including reputation management on review platforms.</li> <li>Plan and oversee special events such as Lebanese wine tastings, cultural nights, and chef’s table experiences.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years proven experience as a restaurant manager in a fine dining environment.</li> <li>Strong leadership capabilities with a track record of building and managing high-performing teams.</li> <li>In-depth knowledge of Mediterranean or American cuisine, cultural dining rituals, and menu elements.</li> <li>Exceptional communication, interpersonal, and conflict-resolution skills.</li> <li>Ability to maintain composure and professionalism in a high-pressure, luxury environment.</li> <li>Flexible availability, including evenings, weekends, and holidays.</li> <li>Hospitality or business management education preferred.</li> </ul> <h4>About the company</h4> <p>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.</p> <p>At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p> <h4>Crafting a homegrown legacy</h4> <p>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p> <h4>Our signature brands</h4> <p>Every brand under our umbrella proudly reflects the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in entertainment, hospitality, F&B, lifestyle, wellness, family & pet entertainment experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.</p> <p>Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc., ensuring full legal protection and readiness for global expansion.</p> <h4>We are only getting started!</h4> <p>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p> <h4>People first</h4> <p>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p> <h4>Benefits</h4> <ul> <li>Competitive salary packages – aligned with market standards and experience</li> <li>Visa and flights into the country for non-citizens</li> <li>Accommodation</li> <li>Transportation allowance</li> <li>Career development & internal promotions – grow with us across departments and seasons</li> <li>Creative & collaborative work culture – built on passion, innovation, and attention to detail</li> <li>Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment</li> <li>Experience working on premium events within The Groves, Riyadh Season</li> <li>Cultural diversity – join a team of passionate professionals from around the world</li> </ul> <h4>Join us</h4> <p>Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p></p><p></p>

<p>Org. Setting and Reporting This position is located in the Crisis Response Division (CRD), Office for the Coordination of Humanitarian Affairs (OCHA). OCHA is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions. This temporary job opening is being advertised for the position of Humanitarian Affairs Officer (Risk Management and Compliance), P3 with OCHA Lebanon in Beirut. Under the overall supervision of OCHA Head of Office, the incumbent reports to the Head of Humanitarian Finance Section/Fund Manager. The Humanitarian Fund Units in OCHA Regional and Country Offices manage multi-donor country-based pooled funds under the leadership of the Resident Coordinator and/or Humanitarian Coordinator. These funds receive unearmarked contributions from donors. The funds are allocated to humanitarian actors for ongoing humanitarian operations and to respond to new emergencies. The Humanitarian Affairs Officer (Risk Management and Compliance) may supervise staff. Responsibilities Within delegated authority, the Humanitarian Affairs Officer (Risk Management and Compliance) will be responsible for the following duties: Monitors, analyzes and reports on humanitarian developments, disaster relief/ management or emergency situations in assigned country/area which may impact performance of the Humanitarian Financing Unit (HFU). Organizes and prepares studies on humanitarian, emergency relief and related issues and organizes follow-up work management response related to audits and evaluations of Country-Based Humanitarian Pooled Funds. Establishes and maintains contacts with other UN agencies, non-governmental organizations, and other key stakeholders to enable early detection of compliance issues in HFU funded projects and verifies prevention and control mechanisms. Undertakes and provides risk management and compliance training for implementing partners. Prepares or contributes to the preparation of various written reports, documents and communications, e.g. drafts sections of studies, background papers, policy guidelines, briefings, case studies, presentations, correspondence, etc. related to risk management and compliance in the context of Country-Based Humanitarian Pooled Funds. Serves as the primary focal point on monitoring and risk management and compliance of the HFU, keeps abreast of latest developments, liaises with other humanitarian organizations, etc., ensures appropriate monitoring and reporting mechanisms in line with global country-based pooled fund guidelines. Reviews and provides advice to HFU on policy issues related to risk and compliance. Organizes and participates in work groups, meetings, conferences, consultations with other agencies and partners on humanitarian and emergency relief-related matters. Supports and monitors compliance by IPs with global policy requirements on accountability and risk management, leads the Eligibility Process and oversees response to non-compliance by IPs with contractual obligations and CBPF requirements. Provides technical capacity to respond to alleged and proven incidents of misconduct (financial misconduct or sexual exploitation and abuse) by IPs. Provides guidance to, and may supervise, new/junior staff. Performs other duties as required.</p><p>Competencies - Professionalism: Knowledge of a range of humanitarian assistance, emergency relief and related humanitarian issues, including approaches and techniques to address difficult problems. Analytical capacity and in particular the ability to analyze and articulate the humanitarian dimension of issues which require a coordinated UN response. Ability to identify issues and judgment in applying technical expertise to resolve a wide range of problems. Ability to conduct research, including ability to evaluate and integrate information from a variety of sources and assess impact on the humanitarian rights situation in assigned country/area. Ability to work under extreme pressure, on occasion in a highly stressful environment (e.g. civil strife, natural disasters and human misery); ability to provide guidance to new/junior staff. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</p><p>Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.</p><p>Accountability: Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>An advanced university degree (Master's degree or equivalent) in political science, social science, international studies, public administration, economics, engineering, earth sciences or a related field. A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree.</li><li>A minimum of five (5) years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or other related is required</li><li>Experience in compliance and risk management is required.</li><li>Experience in responding to fraud and/or Sexual Exploitation and Abuse (SEA) incidents is desirable.</li><li>Relevant experience in a humanitarian context within the UN Common System or other comparable international organization is desirable</li><li>Relevant experience in the Middle East region is desirable.</li><li>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><strong>JOB ROLE</strong></p><br><p>We are looking to hire a proactive and organized Learning &amp; Development Officer to support the implementation of local and global training initiatives. You will coordinate learning programs, support employee development, monitor training effectiveness, and contribute to employer branding initiatives.</p><br><p><strong>WHAT YOU’LL DO:</strong></p><br><ul><li>You will support social learning initiatives and create engaging learning content.</li><li>You will support employer branding initiatives by creating engaging content and monitoring engagement and performance.</li><li>You will identify and coordinate with external training providers and support the delivery of training programs.</li><li>You will organize training schedules, logistics, communication, and post-training evaluations.</li><li>You will develop and update on-the-job and off-the-job material for local and global markets with relevant stakeholders.</li><li>You will ensure proper implementation of on-the-job training materials across global markets, ensuring alignment and consistent application.</li><li>You will deliver Train-the-Trainer and introductory sessions to support local and global training implementation.</li><li>You will monitor training effectiveness through branch visits, follow-ups, attendance, and feedback.</li><li>You will coordinate off-the-job training programs across local and global markets.</li><li>You will prepare reports and track key learning and development metrics.</li></ul><br>Qualifications<br><p><strong>WHAT YOU NEED TO HAVE:</strong></p><br><p>- Bachelor’s Degree in Human Resources, Business Administration, Education, or a related field.</p><br><p>- 2–3 years of experience in Learning &amp; Development, Training, HR, or a similar role.</p><br><p>- Strong organizational and coordination skills.</p><br><p>- Excellent communication and presentation skills.</p><br><p>- Ability to assess training needs and support the development of learning initiatives.</p><br><p>- Strong attention to detail and ability to manage multiple priorities.</p><br><p>- Proficiency in Microsoft Office, particularly PowerPoint and Excel.</p><br><p>- Experience with training coordination, learning platforms, or Learning Management Systems is a plus.</p><br><br><br> </div>