وظائف مشرف أمن - بيروت لبنان

Job Summary <br>The Customer Service Representative is the primary point of contact between the club and its members. This role ensures a service-driven, member-focused culture by actively listening to member needs, coordinating timely follow-up, and maintaining a consistently positive experience across all communication channels. <br>I. Duties and Responsibilities <br>Member Communication & Support <br>• Serve as the first point of contact for members across all communication channels — in person, by phone, and via digital platforms. <br>• Listen attentively to member feedback, concerns, and requests, ensuring every interaction is handled with empathy, professionalism, and a genuine desire to help. <br>• Handle member complaints, feedback, and experience-related cases with composure and a solution-oriented mindset. <br>• Cover member inquiries when the relevant team member is unavailable, ensuring no member concern goes unaddressed. <br>Follow-Up & Member Satisfaction <br>• Proactively reach out to members to check in on their experience, particularly at key moments in their membership journey. <br>• Follow up after reported issues to confirm resolution and ensure the member's satisfaction has been restored. <br>• Escalate unresolved or recurring concerns to the appropriate team member or manager with full context and documentation. <br>• Coordinate with the administrator and follow up with members who have due payments <br>Feedback Monitoring & Reporting <br>• Document all member interactions and feedback in the designated system to ensure accurate tracking and accountability. <br>• Monitor feedback patterns over time, identifying recurring themes and translating them into actionable insights. <br>• Prepare periodic feedback summaries and contribute to team discussions on service improvement. <br>• Conduct member satisfaction surveys periodically to gather structured feedback on the overall gym experience. <br>Team Contribution & Service Culture <br>• Foster a member-centric mindset across the team through daily interactions, coaching, and knowledge sharing. <br>• Share member compliments and positive feedback to reinforce service standards and build team morale. <br>• Propose service training topics and process improvements based on real interaction patterns. <br>• Collaborate closely with the Administrator, interchanging roles when operational needs require it. <br>II. Required Competencies <br>• Empathy & Patience: The ability to remain calm, kind, and composed — particularly when handling frustration, complaints, or sensitive member situations. <br>• Customer Centricity: A genuine mindset and drive to continuously understand member needs, expectations, and shifts in behavior. <br>• Communication & Problem Solving: The ability to convey information clearly and concisely — both verbally and non-verbally — in a way that prevents issues from escalating and resolves them efficiently when they do. <br>• Accountability: Owning every interaction from start to finish — ensuring nothing is left open, undocumented, or unresolved without a clear next step. <br>• Teamwork: A collaborative instinct that recognizes the CSR's role as part of a wider service team — not a standalone function. <br>• Creativity & Adaptability: The ability to handle unexpected situations, adjust communication style to different member personalities, and find solutions that the standard script doesn't cover. <br> <br> <br>This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested

Position Summary <br>Soft Flow is seeking a motivated and results-driven Sales Development Representative (SDR) to join our growing sales team. The ideal candidate will be responsible for identifying new business opportunities, conducting outbound prospecting activities, researching target markets, managing customer interactions through CRM systems, and supporting the sales team with accurate reporting and lead qualification. <br>This role is ideal for a professional with 2–4 years of B2B sales experience who enjoys engaging with clients, generating leads, and contributing directly to business growth. <br>________________________________________ <br>Key Responsibilities <br>Lead Generation & Prospecting <br>• Conduct outbound cold calls, emails, and follow-up activities to generate qualified sales opportunities. <br>• Research target companies, industries, and key decision-makers. <br>• Build and maintain prospect databases. <br>• Qualify leads and schedule meetings for the sales team. <br>• Follow up with prospects from marketing campaigns, events, webinars, and referrals. <br>Market & Sales Research <br>• Perform market research to identify new business opportunities and industry trends. <br>• Analyze competitors, market developments, and customer needs. <br>• Develop and maintain target account lists for strategic sales initiatives. <br>• Gather and organize intelligence on potential clients and key stakeholders. <br>CRM Management <br>• Maintain accurate customer and prospect records in the CRM system. <br>• Track all sales activities, communications, and opportunities. <br>• Update lead status and ensure data integrity within the CRM. <br>• Support sales pipeline management and forecasting activities. <br>Reporting & Administration <br>• Prepare weekly and monthly sales activity reports. <br>• Analyze lead generation performance and conversion metrics. <br>• Generate reports on prospecting activities, meetings, and sales opportunities. <br>• Support management with sales research findings and business insights. <br>Customer & Call Management <br>• Handle incoming inquiries and direct them to the appropriate team members. <br>• Maintain a professional and customer-focused approach during all interactions. <br>• Assist in coordinating meetings and follow-up communications. <br>________________________________________ <br>Qualifications <br>Required <br>• Bachelor's degree in Business, Marketing, Management, or a related field. <br>• 2–4 years of experience in B2B sales, lead generation, business development, or inside sales. <br>• Experience conducting cold calls and outbound prospecting. <br>• Strong knowledge of CRM applications (Dynamics 365, or similar). <br>• Experience with market research and sales research activities. <br>• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). <br>• Excellent verbal and written communication skills in English and Arabic. <br>Preferred <br>• Experience in the IT, software, cloud, cybersecurity, or technology sector. <br>• Familiarity with LinkedIn Sales Navigator and lead generation tools. <br>• Understanding of sales pipelines and sales performance metrics. <br>________________________________________ <br>Skills & Competencies <br>• Strong communication and interpersonal skills. <br>• Professional telephone etiquette. <br>• Research and analytical capabilities. <br>• Prospecting and lead qualification skills. <br>• Excellent organizational and time management skills. <br>• Ability to work independently and as part of a team. <br>• Results-oriented and proactive mindset. <br>• Strong attention to detail and reporting accuracy. <br>________________________________________ <br>What We Offer <br>• Competitive salary and performance incentives. <br>• Career growth and development opportunities. <br>• Exposure to leading technology solutions and global vendors. <br>• Collaborative and professional work environment. <br>• Ongoing training and sales enablement programs

Position Summary <br>Soft Flow is seeking a motivated and results-driven Sales Development Representative (SDR) to join our growing sales team. The ideal candidate will be responsible for identifying new business opportunities, conducting outbound prospecting activities, researching target markets, managing customer interactions through CRM systems, and supporting the sales team with accurate reporting and lead qualification. <br>This role is ideal for a professional with 2–4 years of B2B sales experience who enjoys engaging with clients, generating leads, and contributing directly to business growth. <br>________________________________________ <br>Key Responsibilities <br>Lead Generation & Prospecting <br>• Conduct outbound cold calls, emails, and follow-up activities to generate qualified sales opportunities. <br>• Research target companies, industries, and key decision-makers. <br>• Build and maintain prospect databases. <br>• Qualify leads and schedule meetings for the sales team. <br>• Follow up with prospects from marketing campaigns, events, webinars, and referrals. <br>Market & Sales Research <br>• Perform market research to identify new business opportunities and industry trends. <br>• Analyze competitors, market developments, and customer needs. <br>• Develop and maintain target account lists for strategic sales initiatives. <br>• Gather and organize intelligence on potential clients and key stakeholders. <br>CRM Management <br>• Maintain accurate customer and prospect records in the CRM system. <br>• Track all sales activities, communications, and opportunities. <br>• Update lead status and ensure data integrity within the CRM. <br>• Support sales pipeline management and forecasting activities. <br>Reporting & Administration <br>• Prepare weekly and monthly sales activity reports. <br>• Analyze lead generation performance and conversion metrics. <br>• Generate reports on prospecting activities, meetings, and sales opportunities. <br>• Support management with sales research findings and business insights. <br>Customer & Call Management <br>• Handle incoming inquiries and direct them to the appropriate team members. <br>• Maintain a professional and customer-focused approach during all interactions. <br>• Assist in coordinating meetings and follow-up communications. <br>________________________________________ <br>Qualifications <br>Required <br>• Bachelor's degree in Business, Marketing, Management, or a related field. <br>• 2–4 years of experience in B2B sales, lead generation, business development, or inside sales. <br>• Experience conducting cold calls and outbound prospecting. <br>• Strong knowledge of CRM applications (Dynamics 365, or similar). <br>• Experience with market research and sales research activities. <br>• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). <br>• Excellent verbal and written communication skills in English and Arabic. <br>Preferred <br>• Experience in the IT, software, cloud, cybersecurity, or technology sector. <br>• Familiarity with LinkedIn Sales Navigator and lead generation tools. <br>• Understanding of sales pipelines and sales performance metrics. <br>________________________________________ <br>Skills & Competencies <br>• Strong communication and interpersonal skills. <br>• Professional telephone etiquette. <br>• Research and analytical capabilities. <br>• Prospecting and lead qualification skills. <br>• Excellent organizational and time management skills. <br>• Ability to work independently and as part of a team. <br>• Results-oriented and proactive mindset. <br>• Strong attention to detail and reporting accuracy. <br>________________________________________ <br>What We Offer <br>• Competitive salary and performance incentives. <br>• Career growth and development opportunities. <br>• Exposure to leading technology solutions and global vendors. <br>• Collaborative and professional work environment. <br>• Ongoing training and sales enablement programs

We are looking for an experienced Electrical Project Manager to oversee and manage electrical projects from planning and design through execution, testing, commissioning, and handover. The successful candidate will be responsible for ensuring projects are delivered safely, on time, within budget, and in accordance with approved specifications and quality standards. <br> <br>Responsibilities <br>Manage and coordinate all electrical works throughout the project lifecycle. <br>Review electrical drawings, specifications, BOQs, shop drawings, and technical documents. <br>Coordinate with consultants, clients, contractors, subcontractors, suppliers, and other project teams. <br>Prepare and monitor project schedules, work programs, and manpower requirements. <br>Supervise site electrical activities and ensure work is executed according to approved drawings and specifications. <br>Monitor project progress and ensure milestones and deadlines are achieved. <br>Coordinate electrical works with civil, mechanical, HVAC, plumbing, and other MEP disciplines. <br>Review material submittals, technical submissions, method statements, and shop drawings. <br>Ensure electrical installations comply with applicable codes, standards, and project requirements. <br>Monitor project costs, variations, material requirements, and subcontractor performance. <br>Identify technical issues, delays, risks, and potential conflicts and implement appropriate corrective actions. <br>Conduct regular site inspections and progress meetings. <br>Coordinate testing, commissioning, inspections, and final handover of electrical systems. <br>Prepare and review progress reports, technical reports, and project documentation. <br>Ensure proper implementation of health, safety, and environmental requirements. <br>Lead and supervise electrical engineers, supervisors, technicians, and subcontractors. <br>Maintain effective communication with the client and consultant and address technical or operational issues promptly. <br>Ensure as-built drawings, O&M manuals, warranties, and other handover documents are completed. <br> <br>Requirements <br>Bachelor’s degree in Electrical Engineering. <br>8–12+ years of experience in electrical construction/project management, preferably with a construction or contracting company. <br>Proven experience managing large-scale commercial, residential, hospitality, or mixed-use projects. <br>Strong knowledge of electrical systems, including LV/MV systems, power distribution, lighting, emergency systems, fire alarm, ELV, and related installations. <br>Strong knowledge of electrical codes, standards, and construction practices. <br>Experience in project planning, scheduling, cost control, and subcontractor management. <br>Ability to read and interpret electrical drawings, specifications, and BOQs. <br>Strong leadership, communication, coordination, and problem-solving skills. <br>Proficiency in AutoCAD, MS Office, and project management/scheduling software. <br>PMP certification or relevant professional certification is an advantage

<p>Spanish-Speaking Technical Support Job Overview</p><p><strong>A reputable IT Company </strong>is looking for a <strong>Spanish-Speaking Technical Support Representative</strong> to join our team.&nbsp;</p><p>This is a <strong>full-time, office-based position</strong> focused on providing professional technical support to clients through email.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support to Spanish-speaking clients through <strong>email</strong>.</li><li>Respond to client inquiries using provided scripts, guidelines, and procedures.</li><li>Identify and troubleshoot technical issues and provide appropriate solutions.</li><li>Ensure clear, professional, and accurate communication with clients.</li><li>Escalate complex or unresolved issues to the relevant team when necessary.</li><li>Follow internal procedures and project guidelines.</li><li>Maintain confidentiality regarding company, project, client, and internal information.</li><li>Complete assigned tasks and responsibilities within the required timeframes.</li><li>Maintain a professional and responsible attitude throughout working hours.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><strong>Fluent Spanish</strong>, both written and spoken.</li><li>Strong communication and customer service skills.</li><li>Good computer skills and basic technical troubleshooting abilities.</li><li>Comfortable working with email and computer-based systems.</li><li>Ability to understand and follow scripts, procedures, and instructions.</li><li>Strong attention to detail.</li><li>Ability to remain calm and professional when handling customer issues.</li><li>Good teamwork and communication skills.</li><li>Previous experience in <strong>technical support, customer service or email support is an advantage.</strong></li><li>Candidates should be comfortable working in an <strong>office-based environment</strong> and following a fixed shift schedule.</li></ul><p>Working Schedule</p><p>The position follows a <strong>12-hour rotating shift schedule</strong>:</p><ul><li>2 days – AM shift</li><li>2 days – Off</li><li>2 days – PM shift</li><li>2 days – Off</li></ul><p><strong>Usual working hours:</strong> 9:00 AM – 9:00 PM</p><p>Employees receive a <strong>1-hour break per shift</strong>, divided throughout the working hours.</p><p>Career Growth</p><p>Possible career progression includes moving from a Support position toward roles such as <strong>Senior Support or Team Leader</strong>.</p><p>Employees are also expected to:</p><ul><li>Respect working hours and schedules.</li><li>Be punctual and reliable.</li><li>Follow company policies and procedures.</li><li>Take proper care of company equipment and office facilities.</li><li>Respect colleagues, supervisors, and team leaders.</li><li>Maintain professional conduct at all times.</li></ul><p>Hiring Process</p><p>The recruitment process includes:</p><ol><li>First interview with the <strong>HR Department</strong></li><li>Second interview with the <strong>Project Manager</strong></li><li>Training period</li><li>Probation period</li><li>Official onboarding upon successful completion</li></ol><p><strong>Probation period: 3 months.</strong></p><p>&nbsp;</p><p><strong>Position Details</strong></p><p><strong>Position:</strong> Spanish-Speaking Technical Support<br><strong>Employment Type:</strong> Full-time<br><strong>Work Model:</strong> Office-based<br><strong>Language:</strong> Spanish<br><strong>Age Range:</strong> 24–28 years old<br><strong>Location:</strong> Office-based position</p>

KEY RESPONSIBILITIES & DUTIES: <br> <br>Strategic & Operational Leadership <br>o Develop and implement departmental operational plans aligned with company objectives. <br>o Translate project requirements into production and installation targets. <br>o Set performance standards and KPIs for steel and aluminum operations. <br>o Ensure coordination between workshop, site, engineering, and logistics functions. <br> <br>Production, Fabrication & Installation Management <br>o Plan, organize, and supervise steel and aluminum fabrication and installation activities. <br>o Approve production schedules and resource allocation. <br>o Ensure optimal utilization of manpower, machinery, and materials. <br>o Monitor productivity and workflow efficiency. <br> <br>Quality Management & Technical Control <br>o Ensure compliance with approved drawings, specifications, and standards. <br>o Enforce workmanship and finishing quality requirements. <br>o Lead rectification and corrective action processes. <br>o Support inspections and client approvals. <br> <br>Team Leadership & Development <br>o Lead technicians, supervisors, assistants, and laborers. <br>o Approve training and development plans. <br>o Conduct performance evaluations. <br>o Enforce discipline and ethical conduct. <br>o Build a performance-driven culture. <br> <br>Asset, Equipment & Material Control <br>o Oversee maintenance of machinery and fabrication equipment. <br>o Ensure proper handling and storage of materials. <br>o Monitor inventory usage and material losses. <br>o Approve major equipment repair and replacement needs. <br> <br>Financial & Cost Management <br>o Prepare and manage departmental budgets. <br>o Monitor production costs, wastage, and variances. <br>o Implement cost-optimization initiatives. <br>o Coordinate with Finance on cost reporting. <br> <br>Coordination Reporting & Governance <br>o Coordinate with Engineering, Projects, Procurement, and Logistics. <br>o Participate in project planning and review meetings. <br>o Prepare consolidated performance and cost reports. <br>o Escalate major operational risks to management <br> <br>Continuous Improvement & Innovation <br>o Promote productivity and process improvement initiatives. <br>o Introduce best practices in fabrication and installation. <br>o Support technology and system upgrades. <br> <br>REQUIRED COMPETENCIES: <br>o Bachelor’s degree or diploma in Mechanical, Industrial, or related Engineering field (preferred). <br>o Minimum 5–7 years’ experience in steel and aluminum fabrication. <br>o At least 2–3 years in a supervisory or managerial role. <br>o Proven experience in project delivery and team leadership. <br>o Advanced knowledge of steel and aluminum fabrication systems. <br>o Strong ability to interpret technical drawings and specifications. <br>o Understanding of production planning and quality systems. <br>o Knowledge of QHSE and ISO standards. <br>o Familiarity with workshop machinery and tooling

KEY RESPONSIBILITIES & DUTIES: <br> <br>Strategic & Operational Leadership <br>o Develop and implement departmental operational plans aligned with company objectives. <br>o Translate project requirements into production and installation targets. <br>o Set performance standards and KPIs for steel and aluminum operations. <br>o Ensure coordination between workshop, site, engineering, and logistics functions. <br> <br>Production, Fabrication & Installation Management <br>o Plan, organize, and supervise steel and aluminum fabrication and installation activities. <br>o Approve production schedules and resource allocation. <br>o Ensure optimal utilization of manpower, machinery, and materials. <br>o Monitor productivity and workflow efficiency. <br> <br>Quality Management & Technical Control <br>o Ensure compliance with approved drawings, specifications, and standards. <br>o Enforce workmanship and finishing quality requirements. <br>o Lead rectification and corrective action processes. <br>o Support inspections and client approvals. <br> <br>Team Leadership & Development <br>o Lead technicians, supervisors, assistants, and laborers. <br>o Approve training and development plans. <br>o Conduct performance evaluations. <br>o Enforce discipline and ethical conduct. <br>o Build a performance-driven culture. <br> <br>Asset, Equipment & Material Control <br>o Oversee maintenance of machinery and fabrication equipment. <br>o Ensure proper handling and storage of materials. <br>o Monitor inventory usage and material losses. <br>o Approve major equipment repair and replacement needs. <br> <br>Financial & Cost Management <br>o Prepare and manage departmental budgets. <br>o Monitor production costs, wastage, and variances. <br>o Implement cost-optimization initiatives. <br>o Coordinate with Finance on cost reporting. <br> <br>Coordination Reporting & Governance <br>o Coordinate with Engineering, Projects, Procurement, and Logistics. <br>o Participate in project planning and review meetings. <br>o Prepare consolidated performance and cost reports. <br>o Escalate major operational risks to management <br> <br>Continuous Improvement & Innovation <br>o Promote productivity and process improvement initiatives. <br>o Introduce best practices in fabrication and installation. <br>o Support technology and system upgrades. <br> <br>REQUIRED COMPETENCIES: <br>o Bachelor’s degree or diploma in Mechanical, Industrial, or related Engineering field (preferred). <br>o Minimum 5–7 years’ experience in steel and aluminum fabrication. <br>o At least 2–3 years in a supervisory or managerial role. <br>o Proven experience in project delivery and team leadership. <br>o Advanced knowledge of steel and aluminum fabrication systems. <br>o Strong ability to interpret technical drawings and specifications. <br>o Understanding of production planning and quality systems. <br>o Knowledge of QHSE and ISO standards. <br>o Familiarity with workshop machinery and tooling

KEY RESPONSIBILITIES & DUTIES: <br> <br>Strategic & Operational Leadership <br>o Develop and implement departmental operational plans aligned with company objectives. <br>o Translate project requirements into production and installation targets. <br>o Set performance standards and KPIs for steel and aluminum operations. <br>o Ensure coordination between workshop, site, engineering, and logistics functions. <br> <br>Production, Fabrication & Installation Management <br>o Plan, organize, and supervise steel and aluminum fabrication and installation activities. <br>o Approve production schedules and resource allocation. <br>o Ensure optimal utilization of manpower, machinery, and materials. <br>o Monitor productivity and workflow efficiency. <br> <br>Quality Management & Technical Control <br>o Ensure compliance with approved drawings, specifications, and standards. <br>o Enforce workmanship and finishing quality requirements. <br>o Lead rectification and corrective action processes. <br>o Support inspections and client approvals. <br> <br>Team Leadership & Development <br>o Lead technicians, supervisors, assistants, and laborers. <br>o Approve training and development plans. <br>o Conduct performance evaluations. <br>o Enforce discipline and ethical conduct. <br>o Build a performance-driven culture. <br> <br>Asset, Equipment & Material Control <br>o Oversee maintenance of machinery and fabrication equipment. <br>o Ensure proper handling and storage of materials. <br>o Monitor inventory usage and material losses. <br>o Approve major equipment repair and replacement needs. <br> <br>Financial & Cost Management <br>o Prepare and manage departmental budgets. <br>o Monitor production costs, wastage, and variances. <br>o Implement cost-optimization initiatives. <br>o Coordinate with Finance on cost reporting. <br> <br>Coordination Reporting & Governance <br>o Coordinate with Engineering, Projects, Procurement, and Logistics. <br>o Participate in project planning and review meetings. <br>o Prepare consolidated performance and cost reports. <br>o Escalate major operational risks to management <br> <br>Continuous Improvement & Innovation <br>o Promote productivity and process improvement initiatives. <br>o Introduce best practices in fabrication and installation. <br>o Support technology and system upgrades. <br> <br>REQUIRED COMPETENCIES: <br>o Bachelor’s degree or diploma in Mechanical, Industrial, or related Engineering field (preferred). <br>o Minimum 5–7 years’ experience in steel and aluminum fabrication. <br>o At least 2–3 years in a supervisory or managerial role. <br>o Proven experience in project delivery and team leadership. <br>o Advanced knowledge of steel and aluminum fabrication systems. <br>o Strong ability to interpret technical drawings and specifications. <br>o Understanding of production planning and quality systems. <br>o Knowledge of QHSE and ISO standards. <br>o Familiarity with workshop machinery and tooling

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Localisation :</b> Full remote (Liban)</p><p><b>Disponibilité :</b> dès que possible</p><p><br></p><p>Talents IT est une société de services du numérique, spécialisée sur le développement logiciel, la data, la cybersécurité et le cloud. Nous accompagnons des clients grands comptes du secteur privé et du secteur public sur leurs projets tech les plus structurants.</p><p>Notre croissance repose sur une conviction simple : <b>la qualité de nos recrutements fait la qualité de nos prestations.</b> C'est pourquoi nous renforçons aujourd'hui notre équipe Talent Acquisition.</p><p><br></p><p>Le poste</p><p>Rattaché(e) à la Direction, vous prenez la responsabilité complète du cycle de recrutement de nos consultants IT, en binôme avec les Business Managers.</p><p><br></p><p>Vos missions</p><p><b>Sourcing &amp; chasse</b></p><ul><li>Définir les stratégies de sourcing en fonction des besoins clients et des profils recherchés (développeurs, DevOps, data engineers, experts cyber, chefs de projet, architectes…)</li><li>Chasser sur l'ensemble des canaux : LinkedIn Recruiter, jobboards spécialisés, GitHub, communautés tech, cooptation, réactivation de vivier</li><li>Rédiger des annonces et des approches directes qui donnent envie de répondre</li></ul><p><br></p><p><b>Évaluation &amp; suivi candidat</b></p><ul><li>Mener les préqualifications téléphoniques et les entretiens de recrutement</li><li>Évaluer les compétences techniques en lien avec nos référents tech, ainsi que l'adéquation au contexte de mission</li><li>Assurer un suivi candidat irréprochable : feedback systématique, transparence sur le process, accompagnement jusqu'à l'intégration</li></ul><p><br></p><p><b>Business partnering</b></p><ul><li>Travailler main dans la main avec les Business Managers : qualification des besoins clients, priorisation, points de suivi hebdomadaires</li><li>Participer au staffing et au suivi des consultants en intercontrat</li><li>Négocier les propositions d'embauche et sécuriser les prises de poste</li></ul><p><br></p><p><b>Pilotage &amp; marque employeur</b></p><ul><li>Suivre vos indicateurs : nombre de recrutements, time-to-hire, taux de transformation, qualité du vivier</li><li>Contribuer à notre visibilité employeur : contenus, événements tech, salons, relations écoles</li></ul><p><br></p><p>Le profil que nous recherchons</p><ul><li><b>2 ans d'expérience minimum</b> en recrutement IT, en ESN, en cabinet de recrutement spécialisé ou en interne sur des profils tech</li><li>Une réelle <b>appétence technique</b> : vous savez distinguer un back-end Java d'un profil SRE et vous êtes capable de challenger un candidat sur son parcours</li><li><b>Autonomie et rigueur</b> : le full remote exige de savoir s'organiser, prioriser et rendre compte sans être sollicité·e</li><li>Excellent relationnel, aisance à l'oral, goût pour la négociation</li><li>Anglais professionnel apprécié [si contexte international]</li><li>La maîtrise d'un ATS ([ex. : Lever, Welcome to the Jungle Solutions, Teamtailor]) et de LinkedIn Recruiter est un plus</li></ul><p><br></p><p>Ce que nous offrons</p><ul><li><b>Un poste en full-remote</b> : process, outils et rituels pensés pour le distanciel dès le départ</li><li>Une équipe recrutement à taille humaine où vos idées sur le process ont un impact réel</li></ul><p><br></p><p>Le processus de recrutement</p><ol><li><b>Échange téléphonique</b> (20 min)</li><li><b>Entretien visio</b> (1 h) avec votre futur·e manager — parcours, méthodes, cas concrets</li><li><b>Mise en situation</b> : qualification d'un besoin fictif + stratégie de sourcing associée</li><li><b>Recrutement final</b></li></ol><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Français Indispensable</li><li><b>2 ans d'expérience minimum</b> en recrutement IT, en ESN, en cabinet de recrutement spécialisé ou en interne sur des profils tech</li><li>Une réelle <b>appétence technique</b> : vous savez distinguer un back-end Java d'un profil SRE et vous êtes capable de challenger un candidat sur son parcours</li><li><b>Autonomie et rigueur</b> : le full remote exige de savoir s'organiser, prioriser et rendre compte sans être sollicité·e</li><li>Excellent relationnel, aisance à l'oral, goût pour la négociation</li><li>Anglais professionnel apprécié [si contexte international]</li><li>La maîtrise d'un ATS ([ex. : Lever, Welcome to the Jungle Solutions, Teamtailor]) et de LinkedIn Recruiter est un plus</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Localisation :</b> Full remote (Liban)</p><p><b>Disponibilité :</b> dès que possible</p><p><br></p><p>Talents IT est une société de services du numérique, spécialisée sur le développement logiciel, la data, la cybersécurité et le cloud. Nous accompagnons des clients grands comptes du secteur privé et du secteur public sur leurs projets tech les plus structurants.</p><p>Notre croissance repose sur une conviction simple : <b>la qualité de nos recrutements fait la qualité de nos prestations.</b> C'est pourquoi nous renforçons aujourd'hui notre équipe Talent Acquisition.</p><p><br></p><p>Le poste</p><p>Rattaché(e) à la Direction, vous prenez la responsabilité complète du cycle de recrutement de nos consultants IT, en binôme avec les Business Managers.</p><p><br></p><p>Vos missions</p><p><b>Sourcing &amp; chasse</b></p><ul><li>Définir les stratégies de sourcing en fonction des besoins clients et des profils recherchés (développeurs, DevOps, data engineers, experts cyber, chefs de projet, architectes…)</li><li>Chasser sur l'ensemble des canaux : LinkedIn Recruiter, jobboards spécialisés, GitHub, communautés tech, cooptation, réactivation de vivier</li><li>Rédiger des annonces et des approches directes qui donnent envie de répondre</li></ul><p><br></p><p><b>Évaluation &amp; suivi candidat</b></p><ul><li>Mener les préqualifications téléphoniques et les entretiens de recrutement</li><li>Évaluer les compétences techniques en lien avec nos référents tech, ainsi que l'adéquation au contexte de mission</li><li>Assurer un suivi candidat irréprochable : feedback systématique, transparence sur le process, accompagnement jusqu'à l'intégration</li></ul><p><br></p><p><b>Business partnering</b></p><ul><li>Travailler main dans la main avec les Business Managers : qualification des besoins clients, priorisation, points de suivi hebdomadaires</li><li>Participer au staffing et au suivi des consultants en intercontrat</li><li>Négocier les propositions d'embauche et sécuriser les prises de poste</li></ul><p><br></p><p><b>Pilotage &amp; marque employeur</b></p><ul><li>Suivre vos indicateurs : nombre de recrutements, time-to-hire, taux de transformation, qualité du vivier</li><li>Contribuer à notre visibilité employeur : contenus, événements tech, salons, relations écoles</li></ul><p><br></p><p>Le profil que nous recherchons</p><ul><li><b>2 ans d'expérience minimum</b> en recrutement IT, en ESN, en cabinet de recrutement spécialisé ou en interne sur des profils tech</li><li>Une réelle <b>appétence technique</b> : vous savez distinguer un back-end Java d'un profil SRE et vous êtes capable de challenger un candidat sur son parcours</li><li><b>Autonomie et rigueur</b> : le full remote exige de savoir s'organiser, prioriser et rendre compte sans être sollicité·e</li><li>Excellent relationnel, aisance à l'oral, goût pour la négociation</li><li>Anglais professionnel apprécié [si contexte international]</li><li>La maîtrise d'un ATS ([ex. : Lever, Welcome to the Jungle Solutions, Teamtailor]) et de LinkedIn Recruiter est un plus</li></ul><p><br></p><p>Ce que nous offrons</p><ul><li><b>Un poste en full-remote</b> : process, outils et rituels pensés pour le distanciel dès le départ</li><li>Une équipe recrutement à taille humaine où vos idées sur le process ont un impact réel</li></ul><p><br></p><p>Le processus de recrutement</p><ol><li><b>Échange téléphonique</b> (20 min)</li><li><b>Entretien visio</b> (1 h) avec votre futur·e manager — parcours, méthodes, cas concrets</li><li><b>Mise en situation</b> : qualification d'un besoin fictif + stratégie de sourcing associée</li><li><b>Recrutement final</b></li></ol><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Français Indispensable</li><li><b>2 ans d'expérience minimum</b> en recrutement IT, en ESN, en cabinet de recrutement spécialisé ou en interne sur des profils tech</li><li>Une réelle <b>appétence technique</b> : vous savez distinguer un back-end Java d'un profil SRE et vous êtes capable de challenger un candidat sur son parcours</li><li><b>Autonomie et rigueur</b> : le full remote exige de savoir s'organiser, prioriser et rendre compte sans être sollicité·e</li><li>Excellent relationnel, aisance à l'oral, goût pour la négociation</li><li>Anglais professionnel apprécié [si contexte international]</li><li>La maîtrise d'un ATS ([ex. : Lever, Welcome to the Jungle Solutions, Teamtailor]) et de LinkedIn Recruiter est un plus</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A leading Oil &amp; Gas company is looking for a Senior Mechanical Engineer to join their team in Beirut, Lebanon. The right candidate will be accountable for maintaining the safe, efficient, and dependable operation of all mechanical systems and equipment within oil and gas facilities. This encompasses the design, installation, testing, maintenance, and troubleshooting of assets such as pumps, compressors, pipelines, turbines, heat exchangers, and related equipment. The position requires close collaboration with various engineering disciplines, as well as operations and maintenance teams, to ensure continuous and optimized production. The Mechanical Engineer is also expected to serve as a backup to the Terminal Manager when required.</p><p><strong>Responsibilities</strong></p><p><strong>A- Maintenance &amp; Troubleshooting:</strong></p><ul><li>Perform routine inspections and evaluations of mechanical systems, including tanks, pumps, pipelines, berth facilities, sea lines, generators, buildings, fire systems, and weighbridges.</li><li>Complete and maintain monthly maintenance log sheets.</li><li>Conduct maintenance assessments for network gas stations and prepare reports reflecting current conditions.</li><li>Identify mechanical faults and implement corrective measures to reduce downtime and improve operational performance.</li><li>Establish and oversee preventive maintenance programs to prolong equipment lifespan and enhance efficiency.</li><li>Identify and procure required equipment and resources for terminal operations.</li><li>Provide technical guidance and training to operators and maintenance staff.</li><li>Supervise tank measurements (levels and temperature) for tanks used on the previous day for control purposes, as well as for tanks scheduled for use.</li><li>Carry out unannounced inspections of tank truck loading operations, including sealing procedures.</li><li>Oversee the installation, commissioning, and startup of mechanical equipment.</li><li>Conduct performance testing to ensure systems operate according to specifications.</li></ul><p><strong>B- Project Management &amp; Engineering Support:</strong></p><ul><li>Work closely with project management teams to ensure adherence to timelines and budgets.</li><li>Conduct site surveys to develop cost estimates and prepare drawings for terminal projects.</li><li>Support engineering projects from initial concept through completion, including budgeting, cost estimation, and risk assessment.</li><li>Collaborate with multidisciplinary teams to achieve project objectives and address technical issues.</li><li>Coordinate with engineering teams, operations, and contractors to ensure proper integration of mechanical systems.</li></ul><p><strong>C- Safety &amp; Compliance:</strong></p><ul><li>Ensure and monitor the implementation of all relevant procedures and safety measures (HSE, ISPS, API, and other applicable standards) within the terminal.</li><li>Ensure that all maintenance and repair activities comply with international standards, particularly API.</li><li>Verify that all mechanical systems and equipment meet safety, environmental, and regulatory requirements.</li><li>Develop operational procedures to maintain high standards of safety and quality.</li><li>Ensure full compliance with applicable laws, regulations, and company policies.</li><li>Select appropriate materials and ensure that designs adhere to industry standards, codes, and safety regulations.</li><li>Organize regular firefighting drills and coordinate with Civil Defense at least twice per month.</li><li>Oversee vessel discharge operations, including documentation preparation and quantity control, in accordance with company and international standards.</li></ul><p><strong>D- Documentation &amp; Reporting:</strong></p><ul><li>Maintain accurate and up-to-date documentation, including technical drawings, schematics, and equipment specifications.</li><li>Prepare, compile, and present reports, technical documentation, and updates to relevant stakeholders as required.</li><li>Produce and submit regular reports to the Operations Manager.</li><li>Coordinate daily with both the Operations Manager and Terminal Manager.</li><li>Inspect new and existing station sites to prepare design proposals, estimate costs, and supervise contractor work until project handover.</li><li>Carry out any additional duties as assigned by management.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Mechanical Engineering.</li><li>Minimum of 6 years of relevant experience in heavy industry.</li></ul><p></p></section>

We are looking for an experienced Mechanical Project Manager to manage and oversee mechanical works across construction projects, from planning and design coordination through execution, testing, commissioning, and handover. The successful candidate will ensure projects are completed on time, within budget, and in accordance with approved drawings, specifications, quality standards, and safety requirements. <br> <br>Responsibilities <br>Manage and coordinate all mechanical works throughout the project lifecycle. <br>Review mechanical drawings, specifications, BOQs, shop drawings, and technical documents. <br>Coordinate with clients, consultants, subcontractors, suppliers, and other project disciplines. <br>Plan and monitor mechanical project schedules, manpower, materials, and resources. <br>Supervise site mechanical activities and ensure works are executed according to approved drawings and specifications. <br>Coordinate mechanical works with electrical, civil, architectural, and other MEP disciplines. <br>Review and approve material submittals, shop drawings, method statements, and technical submissions. <br>Oversee the installation of HVAC, plumbing, firefighting, chilled water, ventilation, drainage, and other mechanical systems. <br>Monitor project progress and ensure key milestones and deadlines are achieved. <br>Manage subcontractors and suppliers and monitor their performance and compliance with project requirements. <br>Monitor project costs, variations, material procurement, and resource requirements. <br>Identify technical issues, project risks, delays, and coordination conflicts and implement corrective measures. <br>Conduct regular site inspections and progress meetings. <br>Coordinate testing, commissioning, inspections, and final handover of mechanical systems. <br>Ensure mechanical installations comply with applicable codes, standards, and project specifications. <br>Prepare and review progress reports, technical reports, and project documentation. <br>Ensure proper implementation of health, safety, and environmental requirements. <br>Lead and supervise mechanical engineers, supervisors, technicians, and subcontractors. <br>Coordinate with the client and consultant to resolve technical and project-related issues. <br>Ensure completion of as-built drawings, O&M manuals, warranties, testing reports, and other handover documentation. <br> <br>Requirements <br>Bachelor’s degree in Mechanical Engineering. <br>8–12+ years of experience in mechanical construction and project management, preferably with a construction or contracting company. <br>Proven experience managing mechanical works on large-scale commercial, residential, hospitality, or mixed-use projects. <br>Strong knowledge of HVAC, plumbing, firefighting, chilled water, ventilation, drainage, and other MEP systems. <br>Strong understanding of mechanical construction methods, applicable codes, and industry standards. <br>Experience in project planning, scheduling, cost control, procurement, and subcontractor management. <br>Ability to read and interpret mechanical drawings, specifications, BOQs, and technical documents. <br>Strong experience in coordinating mechanical works with other MEP and construction disciplines. <br>Excellent leadership, communication, coordination, and problem-solving skills. <br>Proficiency in AutoCAD, MS Office, and project management/scheduling software. <br>PMP certification or relevant professional certification is an advantage

<b>Key Responsibilities </b><ul> <li> <p>Manage the Asset Management Unit s activities, strategy, performance and annual targets in coordination with the T&amp;CM Executive Director.</p> </li> <li> <p>Develop and manage client relationships, assess investment needs and risk appetite, and recommend suitable investment and portfolio strategies.</p> </li> <li> <p>Promote Asset Management products and investment solutions to clients and relevant business lines, and execute client orders.</p> </li> <li> <p>Contribute to the Bank s proprietary trading activities, monitor market drivers and ensure compliance with approved limits and targets.</p> </li> <li> <p>Structure new and tailor-made investment products, including portfolio rebalancing strategies, and generate regular investment ideas.</p> </li> <li> <p>Manage relationships with local and international financial institutions and negotiate competitive pricing and terms.</p> </li> <li> <p>Monitor financial markets, conduct research and analysis, and provide investment insights to support decision-making.</p> </li> <li> <p>Coordinate with regulators, internal control functions and other business units, and ensure effective sharing of relevant market information.</p> </li> </ul> <p><b>Skills Requirements:</b></p> <ul> <li> <p>Strong planning, organization, communication, time management and leadership skills.</p> </li> <li> <p>Strong knowledge of Treasury &amp; Capital Markets, banking products, policies and procedures.</p> </li> <li> <p>Strong understanding of local and international economies, investment and financing techniques.</p> </li> <li> <p>Strong financial and economic analysis, research and risk assessment skills.</p> </li> <li> <p>Ability to work effectively under tight deadlines.</p> </li> </ul> <p>Required certificates as per CMA Licensing or their equivalent</p> <ul> <li> <p>Global Securities</p> </li> <li> <p>Global Financial Derivatives</p> </li> <li> <p>Business Conduct</p> </li> </ul> <p>CFA is a plus</p>

PROFILE: <br>Bachelor's Degree in Industrial Engineering, Mechanical Engineering, Production Engineering, Manufacturing Engineering, or a related field. <br>A Master's degree is an advantage. <br>15+ years of experience in manufacturing. <br>At least 5 years in a managerial production role. <br>Experience in snack foods, potato chips, or FMCG manufacturing is highly preferred. <br>Proven experience managing high-volume production lines. <br> <br>DUTIES: <br>1. Production Planning & Execution <br>Plan, organize, and supervise daily production activities. <br>Ensure production schedules are achieved on time and within budget. <br>Coordinate production based on sales forecasts and customer demand. <br>Optimize production capacity while minimizing downtime. <br>Ensure maximum equipment utilization. <br>Balance manpower across production lines. <br>Monitor production efficiency and implement corrective actions when required. <br>Ensure smooth production flow from raw material receiving to finished goods packaging. <br>2. Operations Management <br>Manage all potato chips production processes, including: <br>Potato receiving and inspection <br>Washing <br>Peeling <br>Slicing <br>Blanching (if applicable) <br>Frying <br>Seasoning <br>Cooling <br>Packaging <br>Palletizing <br>Ensure production meets quality and productivity standards. <br>Monitor production yields and minimize product losses. <br>Optimize machine performance and line efficiency. <br>Implement lean manufacturing principles. <br>3. Team Leadership <br>Lead and supervise: <br>Production Supervisors <br>Line Leaders <br>Machine Operators <br>Packers <br>Production Workers <br>Develop shift schedules. <br>Conduct performance evaluations. <br>Coach and train employees. <br>Promote teamwork and accountability. <br>Resolve operational issues promptly. <br>4. Food Safety & Quality <br> <br>Ensure strict compliance with: <br> <br>HACCP <br>GMP <br>ISO 22000 <br>Food Safety Management Systems <br>Internal SOPs <br>Customer specifications <br> <br>Responsibilities include: <br> <br>Maintaining hygiene standards. <br>Monitoring Critical Control Points (CCPs). <br>Reducing foreign body contamination risks. <br>Ensuring product traceability. <br>Managing product holds when necessary. <br>Participating in internal and external audits. <br>5. Health & Safety <br>Ensure compliance with all occupational health and safety regulations. <br>Promote a strong safety culture. <br>Conduct toolbox talks. <br>Investigate production incidents. <br>Ensure proper PPE usage. <br>Reduce workplace accidents. <br>Maintain safe operating procedures. <br>6. Productivity & Continuous Improvement <br>Identify opportunities for process improvement. <br>Reduce waste. <br>Improve Overall Equipment Effectiveness (OEE). <br>Improve labor productivity. <br>Reduce production costs. <br>Participate in Kaizen and Lean initiatives. <br>Improve cycle times. <br>Standardize production processes. <br>7. Maintenance Coordination <br>Coordinate preventive maintenance schedules. <br>Work closely with the Maintenance Department. <br>Report equipment failures immediately. <br>Reduce unplanned downtime. <br>Participate in equipment commissioning and upgrades. <br>8. Inventory & Material Control <br>Coordinate raw material availability. <br>Monitor packaging material consumption. <br>Reduce material waste. <br>Ensure accurate production reporting. <br>Coordinate with Warehouse and Procurement departments. <br>9. Cost Control <br>Control manufacturing costs. <br>Monitor labor efficiency. <br>Reduce overtime. <br>Minimize oil consumption. <br>Control seasoning usage. <br>Reduce packaging losses. <br>Improve production yields. <br>10. Reporting <br> <br>Prepare and analyze: <br> <br>Daily Production Reports <br>Shift Reports <br>Downtime Reports <br>Waste Reports <br>Yield Reports <br>OEE Reports <br>Labor Productivity Reports <br>Food Safety Reports <br>KPI Dashboards

Key Responsibilities <br>Coffee Shop Operations <br>• Manage the day-to-day operations of Kahawa coffee shops across all locations. <br>• Ensure consistent product quality, service standards, cleanliness, presentation, and customer experience. <br>• Establish and maintain operating procedures and service standards. <br>• Conduct regular branch visits and ensure operational issues are addressed promptly. <br>• Ensure equipment, coffee machines, kitchen equipment, and facilities are properly maintained. <br>Sales & Business Development <br>• Develop initiatives to increase customer traffic, average spending, and overall sales. <br>• Monitor branch sales performance and identify opportunities for improvement. <br>• Support promotions, new products, seasonal offers, and customer-engagement initiatives. <br>• Develop opportunities for corporate customers, catering, delivery, and other additional revenue channels. <br>• Monitor competitors and market trends within Lubumbashi. <br>Manpower Management <br>• Manage baristas, cashiers, service staff, kitchen employees, supervisors, and other coffee-shop personnel. <br>• Prepare manpower schedules according to operational requirements. <br>• Train and coach employees on customer service, product knowledge, selling techniques, hygiene, and operational standards. <br>• Monitor employee performance, attendance, productivity, and discipline. <br>• Build a strong service-oriented culture across Kahawa locations. <br>Procurement & Inventory <br>• Coordinate purchasing of coffee, food ingredients, packaging, beverages, consumables, and operating supplies. <br>• Maintain appropriate inventory levels while minimizing shortages, waste, and overstocking. <br>• Monitor suppliers, purchasing prices, product quality, and delivery performance. <br>• Control stock movements, wastage, expiry, and consumption. <br>Cost & Financial Control <br>• Monitor sales, food and beverage costs, labor costs, wastage, and operational expenses. <br>• Work toward improving profitability at both branch and overall business level. <br>• Monitor cash-control procedures and ensure proper reconciliation of daily sales. <br>• Prepare and review operational and sales reports. <br>Customer Experience <br>• Ensure customers receive professional, welcoming, and consistent service. <br>• Handle customer complaints and ensure appropriate corrective actions. <br>• Develop initiatives to increase customer loyalty and repeat business. <br>• Maintain the image and positioning of Kahawa as a quality coffee-shop brand in Lubumbashi. <br>Education & Experience <br>• Bachelor's degree or relevant professional qualification in Hospitality Management, Business Administration, Food & Beverage Management, or related field preferred. <br>• Preferably 5+ years of experience in coffee shops, restaurants, cafés, bakery cafés, or food & beverage operations. <br>• Previous experience managing multiple locations or branches is strongly preferred. <br>• Experience in purchasing, inventory management, manpower planning, and sales development is highly desirable. <br>• Previous experience in Africa or multicultural environments would be an advantage. <br>Knowledge & Skills <br>• Strong coffee-shop / restaurant operations knowledge. <br>• Strong people-management and leadership capability. <br>• Good understanding of food and beverage cost control. <br>• Strong purchasing and inventory-management skills. <br>• Commercial mindset with focus on sales growth and profitability. <br>• Strong customer-service orientation. <br>• Ability to analyze operational and sales performance. <br>• Hands-on problem-solving capability. <br>• Ability to work independently and manage several locations simultaneously. <br>• Good communication and interpersonal skills. <br>• French and/or English proficiency appropriate for the Lubumbashi operating environment

Job Purpose <br>The Senior Warehouse Manager is responsible for the overall management and performance of the Central Warehouse in Hadath, ensuring the efficient receiving, storage, stock, order preparation, and distribution of all company inventory. <br>The role oversees all warehouse operations across multiple storage categories, including Raw Materials, Packaging Materials, FMCG Supermarket Products, Fresh & Frozen Products, Non-Food Items, Operational Supplies, and Company Assets, ensuring inventory accuracy, product quality, operational efficiency, and compliance with company policies and food safety standards. <br>The Senior Warehouse Manager leads warehouse personnel, optimizes warehouse capacity and productivity, maintains inventory integrity, and ensures the timely and accurate replenishment of all company branches and operational departments. The role works closely with Procurement, Production, Quality Assurance, Inventory Control, Logistics, Finance, and Branch Operations to support uninterrupted business operations and achieve the company's operational objectives. <br>Scope of Responsibility <br>The Senior Warehouse Manager is responsible for the management and control of all warehouse areas, including but not limited to: <br>• Raw Materials Warehouse <br>• Packaging Materials Warehouse <br>• FMCG & Supermarket Products Warehouse <br>• Chilled Storage <br>• Frozen Storage <br>• Dry Storage <br>• Non-Food Items Warehouse <br>• Cleaning Chemicals Storage <br>• Returned Goods Area <br>• Dispatch & Staging Area <br> <br>Main Responsibilities <br>Warehouse Operations <br>• Direct and oversee all warehouse operations across all storage categories. <br>• Ensure the efficient receipt, storage, replenishment, picking, packing, and dispatch of all products. <br>• Develop and implement warehouse policies, procedures, and Standard Operating Procedures (SOPs). <br>• Optimize warehouse space utilization while maintaining product accessibility and safety. <br>• Ensure products are stored under the required environmental and temperature conditions. <br>• Monitor warehouse productivity and implement continuous improvement initiatives. <br>Inventory Management <br>• Maintain accurate inventory records for all product categories. <br>• Ensure all inventory movements are recorded accurately in the ERP system. <br>• Monitor stock levels and coordinate replenishment requirements. <br>• Lead cycle counts and annual physical inventories. <br>• Investigate inventory discrepancies and implement corrective actions. <br>• Ensure FIFO and FEFO principles are consistently applied where applicable. <br> <br>Receiving & Dispatch <br>• Oversee the receiving of products from local and international suppliers. <br>• Ensure all incoming goods are inspected and verified against purchase orders and delivery documents. <br>• Ensure timely preparation and dispatch of branch orders and internal transfers. <br>• Monitor loading activities to ensure accuracy and prevent product damage. <br> <br>Team Leadership <br>• Lead, mentor, and develop warehouse managers, supervisors, storekeepers, inventory controllers, and warehouse staff. <br>• Allocate resources effectively to meet operational demands. <br>• Conduct performance evaluations and identify training and development needs. <br>• Foster a culture of accountability, teamwork, and continuous improvement. <br> <br>Quality, Food Safety & Compliance <br>• Ensure compliance with HACCP, GMP, company quality standards, and regulatory requirements. <br>• Maintain warehouse cleanliness and organization. <br>• Ensure proper product traceability and stock rotation. <br>• Support internal and external audits and implement corrective actions. <br> <br>Health & Safety <br>• Promote a safe working environment and ensure compliance with occupational health and safety regulations. <br>• Ensure warehouse equipment is properly maintained and operated safely. <br>• Conduct regular warehouse safety inspections. <br> <br>Reporting & Performance <br>• Monitor warehouse KPIs and prepare regular operational reports. <br>• Analyze warehouse performance and recommend process improvements. <br>• Manage warehouse operating costs while maintaining service levels

Job Purpose <br>The Coffee Shop Operations Manager will be responsible for reviving, developing, and managing Kahawa's coffee shop operations across multiple locations in Lubumbashi, Likasi and Kolwezi in the Democratic Republic of Congo <br>The position will have overall responsibility for daily operations, manpower, customer service, sales performance, purchasing, inventory, cost control, and the consistent implementation of Kahawa's service and product standards. <br>The role requires a hands-on manager with strong operational and commercial capabilities who can improve existing operations, strengthen the Kahawa brand, increase sales, control costs, and build a reliable and customer-focused team. <br>Key Responsibilities <br>Coffee Shop Operations <br>• Manage the day-to-day operations of Kahawa coffee shops across all locations. <br>• Ensure consistent product quality, service standards, cleanliness, presentation, and customer experience. <br>• Establish and maintain operating procedures and service standards. <br>• Conduct regular branch visits and ensure operational issues are addressed promptly. <br>• Ensure equipment, coffee machines, kitchen equipment, and facilities are properly maintained. <br>Sales & Business Development <br>• Develop initiatives to increase customer traffic, average spending, and overall sales. <br>• Monitor branch sales performance and identify opportunities for improvement. <br>• Support promotions, new products, seasonal offers, and customer-engagement initiatives. <br>• Develop opportunities for corporate customers, catering, delivery, and other additional revenue channels. <br>• Monitor competitors and market trends within Lubumbashi. <br>Manpower Management <br>• Manage baristas, cashiers, service staff, kitchen employees, supervisors, and other coffee-shop personnel. <br>• Prepare manpower schedules according to operational requirements. <br>• Train and coach employees on customer service, product knowledge, selling techniques, hygiene, and operational standards. <br>• Monitor employee performance, attendance, productivity, and discipline. <br>• Build a strong service-oriented culture across Kahawa locations. <br>Procurement & Inventory <br>• Coordinate purchasing of coffee, food ingredients, packaging, beverages, consumables, and operating supplies. <br>• Maintain appropriate inventory levels while minimizing shortages, waste, and overstocking. <br>• Monitor suppliers, purchasing prices, product quality, and delivery performance. <br>• Control stock movements, wastage, expiry, and consumption. <br>Cost & Financial Control <br>• Monitor sales, food and beverage costs, labor costs, wastage, and operational expenses. <br>• Work toward improving profitability at both branch and overall business level. <br>• Monitor cash-control procedures and ensure proper reconciliation of daily sales. <br>• Prepare and review operational and sales reports. <br>Customer Experience <br>• Ensure customers receive professional, welcoming, and consistent service. <br>• Handle customer complaints and ensure appropriate corrective actions. <br>• Develop initiatives to increase customer loyalty and repeat business. <br>• Maintain the image and positioning of Kahawa as a quality coffee-shop brand in Lubumbashi. <br>Education & Experience <br>• Bachelor's degree or relevant professional qualification in Hospitality Management, Business Administration, Food & Beverage Management, or related field preferred. <br>• Preferably 5+ years of experience in coffee shops, restaurants, cafés, bakery cafés, or food & beverage operations. <br>• Previous experience managing multiple locations or branches is strongly preferred. <br>• Experience in purchasing, inventory management, manpower planning, and sales development is highly desirable. <br>• Previous experience in Africa or multicultural environments would be an advantage. <br>Knowledge & Skills <br>• Strong coffee-shop / restaurant operations knowledge. <br>• Strong people-management and leadership capability. <br>• Good understanding of food and beverage cost control. <br>• Strong purchasing and inventory-management skills. <br>• Commercial mindset with focus on sales growth and profitability. <br>• Strong customer-service orientation. <br>• Ability to analyze operational and sales performance. <br>• Hands-on problem-solving capability. <br>• Ability to work independently and manage several locations simultaneously. <br>• Good communication and interpersonal skills. <br>• French and/or English proficiency appropriate for the Lubumbashi operating environment

Electrical Project Manager <br> <br>Location <br> <br>Africa-based project assignment. The specific project location and mobilization arrangements will be discussed with shortlisted candidates. <br> <br>The Opportunity <br> <br>We are seeking an experienced Electrical Project Manager to lead the planning, execution, coordination, and delivery of electrical works for major construction projects in Africa. The successful candidate will manage all electrical project activities from mobilization through testing, commissioning, and handover, while maintaining the required standards for safety, quality, cost, and programme. <br> <br>This is a senior site-based role for a practical, commercially aware electrical professional with a strong record of delivering complex building, infrastructure, industrial, or MEP projects in African markets. Proven experience working with multicultural project teams, local subcontractors, consultants, suppliers, and authorities is essential. <br> <br>Position Detail <br>Requirement <br>Job Title <br>Electrical Project Manager <br>Employment Type <br>Full-time, project-based assignment <br>Location <br>Africa-based project assignment <br>Reporting To <br>Project Director / Construction Manager <br>Discipline <br>Electrical / MEP Construction <br> <br> <br> <br> <br>Key Responsibilities <br> <br>The Electrical Project Manager will take full responsibility for the delivery of electrical works in accordance with the approved scope, technical specifications, drawings, programme, and budget. The role will lead site electrical teams and coordinate closely with the main project team, MEP disciplines, consultants, subcontractors, suppliers, and client representatives. <br> <br>Key responsibilities include: <br> <br>• <br>Plan, organize, and manage all electrical construction activities, including mobilization, work sequencing, resource allocation, installation, testing, commissioning, and handover. <br> <br>• <br>Review electrical drawings, specifications, BOQs, and project requirements; identify technical discrepancies, coordination issues, and constructability risks before they affect progress. <br> <br>• <br>Coordinate electrical installations with civil, architectural, mechanical, plumbing, fire and life-safety, ELV, ICT, and specialist systems. <br> <br>• <br>Develop and monitor detailed electrical work programmes, manpower plans, equipment needs, material schedules, and procurement priorities. <br> <br>• <br>Lead and supervise engineers, supervisors, foremen, technicians, and electrical subcontractors to achieve planned production and quality targets. <br> <br>• <br>Manage subcontractor performance, site productivity, work-front availability, and compliance with approved method statements and inspection procedures. <br> <br>• <br>Review and control electrical material submittals, shop drawings, samples, technical data, testing plans, and commissioning documentation. <br> <br>• <br>Ensure timely resolution of RFIs, site instructions, design coordination matters, variations, and technical issues. <br> <br>• <br>Monitor project costs, electrical budgets, quantities, material consumption, productivity, change orders, and potential commercial claims; provide accurate forecasts to project management. <br> <br>• <br>Enforce health, safety, environmental, and quality requirements throughout the electrical scope of work. <br> <br>• <br>Coordinate inspections, testing, energization, commissioning, snagging, and final handover with relevant stakeholders. <br> <br>• <br>Prepare and submit regular progress reports covering completed works, programme status, manpower, procurement, technical issues, risks, and corrective actions. <br> <br>• <br>Build effective working relationships with consultants, clients, local teams, authorities, vendors, and subcontractors in the project country. <br> <br>Required Qualifications and Experience <br> <br>Area <br>Minimum Requirement <br>Education <br>Bachelor’s degree in Electrical Engineering or a closely related discipline. Professional registration is an advantage. <br>Overall Experience <br>At least 10 years of electrical construction or MEP delivery experience, including a minimum of 5 years in an Electrical Project Manager or senior electrical management role. <br>Africa Experience <br>Demonstrated experience delivering electrical works on construction projects in one or more African countries is required. <br>Project Background <br>Experience on large-scale building, infrastructure, industrial, energy, hospitality, healthcare, commercial, or mixed-use developments is preferred. <br>Technical Expertise <br>Strong knowledge of LV and MV electrical distribution, lighting, power, earthing, lightning protection, generators, UPS, ATS, ELV systems, testing, commissioning, and handover requirements. <br>Commercial Capability <br>Ability to manage budgets, cost reports, variations, subcontract packages, procurement planning, and productivity. <br>Software <br>Proficiency in AutoCAD, MS Office, and project-planning or reporting tools. Knowledge of BIM/Revit is an advantage. <br>Languages <br>Professional English is essential. French, Arabic, Portuguese, or relevant local-language capability is an advantage. <br> <br> <br> <br> <br>Candidate Profile <br> <br>

<p><h4>About us</h4> <p>Whiteshield is an AI-native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation. Its platform combines workforce intelligence, economic intelligence, and adaptive policy applications to support decision-makers in real time. Founded in 2011, the company combines public policy expertise, proprietary data assets, and AI-enabled applications to support decision-makers across workforce development, economic competitiveness, and societal transformation.</p> <p>With principal operations in Dubai (DIFC) and Riyadh and a global footprint spanning the Middle East, Europe, Africa, Eurasia, and Asia, Whiteshield serves governments, sovereign institutions, multilateral organisations, and leading corporations worldwide. Its technology portfolio equips leaders with decision intelligence, workforce intelligence, and adaptive policy solutions.</p> <p>Whiteshield’s mission is to help build adaptive societies where every citizen can learn, provide, and connect.</p> <h4>Where you fit in</h4> <p>We’re a high-velocity, impact-driven team building software and data-driven solutions at the edge of innovation. Whether launching products from zero to one or helping clients adapt to emerging technologies, we operate in dynamic environments where experimentation, rapid delivery, and collaboration are constant. AI isn’t an add-on here - it’s embedded in how we design, build, test, and ship. From AI-assisted coding and automated test generation to intelligent architecture reviews and data-driven decision loops, we leverage AI-native workflows to move faster and build smarter.</p> <p>We’re looking for a seasoned technologist who thrives in AI-enabled environments and understands how to amplify engineering output using modern AI tooling. You won’t just manage projects; you will define how AI-driven digital excellence happens here; setting standards for prompt engineering, code generation workflows, automated QA, intelligent documentation, and continuous learning systems.</p> <p>You’re a senior-level engineer with a wide-ranging technical toolkit and a strong bias toward leveraging AI to increase velocity and quality. You’ve built and shipped products, integrated AI into real delivery pipelines, and know how to move from concept to production under pressure. You’re comfortable orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation across the SDLC. You’re also client-savvy. You can lead conversations, uncover needs, manage stakeholders, and translate business objectives into technical and AI-enabled delivery strategies. You understand how to position AI not as hype, but as a pragmatic accelerator - reducing time to value, improving quality, and unlocking new solution spaces. You thrive in fast-paced environments where agility, experimentation, and initiative are essential; and where AI is a core multiplier of team performance.</p> <h4>What you will do</h4> <ul> <li>Architect and build scalable, innovative software solutions; internally and for clients</li> <li>Lead engagements with clients, acting as both a trusted advisor and technical owner</li> <li>Rapidly prototype, iterate, and validate solutions using modern technologies</li> <li>Balance short-term deliverables with long-term vision for scalable systems</li> <li>Work across cross-functional teams to align product goals, timelines, and execution</li> <li>Mentor junior engineers and contribute to growing a culture of technical excellence</li> <li>Evaluate new technologies to be implemented at scale for citizen impact</li> <li>Embed AI-native development workflows across the SDLC, leveraging AI copilots, code generation, automated test creation, and intelligent documentation to increase velocity and quality</li> <li>Design and operationalize AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop review processes, and continuous model evaluation to ensure secure, scalable, and production-ready delivery</li> </ul> <h4>Our core tech stack (flexible)</h4> <ul> <li>Backend: C# / .NET / Python</li> <li>Frontend: React / Next.js</li> <li>Database: MSSQL, Postgres, Elasticsearch, MongoDB</li> <li>Cloud: Azure or Google</li> <li>Dev tools: Git, CI/CD pipelines, Docker, Terraform, Ansible</li> <li>ML/AI: Langchain, LangGraph, N8n, scikit-learn, Ollama, Claude Code</li> </ul> <h4>Requirements</h4> <h4>What you’ll bring</h4> <ul> <li>6+ years of professional software engineering experience</li> <li>Expertise with C# and .NET Core, including building APIs and backend systems</li> <li>Proficiency in React and/or Next.js for modern frontend development</li> <li>Experience working with cloud services (Azure, AWS, or GCP)</li> <li>Strong communication and client management skills; comfortable owning technical delivery in client settings</li> <li>A passion for learning and working with emerging technologies</li> <li>Ability to work independently in fast-paced, dynamic environments</li> <li>Knowledge on how to integrate AI agentic development workflows to strong engineering practices</li> </ul> <h4>Bonus points for</h4> <ul> <li>Prior consulting, agency, or client-facing experience</li> <li>Experience designing cloud-native architectures and using infrastructure-as-code tools</li> <li>Open-source contributions or published technical content</li> <li>Familiarity with data science workflows or machine learning integration</li> </ul> <h4>Benefits</h4> <h4>Perks and opportunities</h4> <p><strong>Accelerated career trajectory</strong><br> We operate a performance-driven environment with clear progression pathways.</p> <p><strong>Seamless relocation</strong><br> For those relocating, we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one.</p> <p><strong>Supporting your performance</strong><br> We provide tier 1 global medical coverage, wellbeing support, family allowances where applicable, and structured savings plans.</p> <p><strong>Helping teams perform</strong><br> We work on complex high-impact engagements that demand intensity and ownership. At the same time, we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements, and opportunities to connect beyond the day-to-day through retreats and team events.</p></p><p></p>