وظائف مشرف عمليات في لبنان

Beirut Area- Cornich Mazraa <br> <br>Looking for a female Operation Admin to manage import export and operation administration for a company in Beirut. <br> <br>Minimum of 2 years' experience in the field. Must have experience in import export business. fluent English Arabic. Computer literate, Email, Word, Excel

THE ROLE <br> <br>A Growth & Operations Lead to own the freelancer side of the Servi marketplace — from strategy and outreach to vetting, activation, and retention. This is a hands-on, field-heavy role that sits at the intersection of business development, operations, and marketplace management. The person will work directly alongside the co-founders to build the supply engine that makes Servi run. <br> <br>KEY RESPONSIBILITIES <br> <br>1. Supply Growth Strategy & Planning <br>Help define freelancer supply targets per vertical and area. <br>Structure service verticals and sub-verticals, and set clear requirements per vertical, skills, certifications, experience, availability and others. <br>Identify and prioritize acquisition channels and adjust supply planning based on operational needs and early demand signals. <br>2. Supply Outreach & Partnership Coordination <br>Build relationships with universities, public and private institutions, and community organizations to grow the freelancer network. <br>Lead freelancer acquisition through job fairs, partnerships, cold outreach, referrals, and on-ground initiatives. <br>Support ambassador and referral programs to accelerate supply growth, in addition to other initiatives. <br>3. Pipeline Management & Conversion <br>Own and manage the freelancer pipeline from initial reach and contact through to activation. <br>Maintain structured tracking systems and dashboards, to monitor conversion rates across all onboarding stages. <br>Identify drop-off points in the funnel and improve outreach messaging, scripts, and onboarding flows accordingly. <br>Convert non-freelancers into service providers. <br>4. Freelancer Vetting & Quality Control <br>Own the vetting pipeline end-to-end: document collection, identity verification (KYC), interview scheduling, and onboarding. <br>Define and enforce quality standards and acceptance criteria per vertical. <br>Support Trust & Safety processes by ensuring proper verification, maintaining quality standards, and resolving issues when they arise. <br>5. Marketplace Operations & Freelancer Management <br>Ensure balanced supply across verticals and areas, monitor freelancer availability, readiness, and utilization. <br>Build and maintain relationships with freelancers post-onboarding, supporting them through their engagements and growth. <br>Monitor performance, engagement, and retention. Handle freelancer issues, feedback, and escalations. <br>Support engagement initiatives to keep the supply base active and motivated. <br>6. Reporting & Performance Tracking <br>Maintain structured dashboards tracking acquisition, conversion, activation, and retention metrics. <br>Provide regular reporting on supply growth, quality levels, and operational gaps. Track key KPIs and flag risks or bottlenecks. <br>Research and act on insights around freelancer behavior, pricing, and vertical dynamics. <br>7. Research & Process Benchmarking <br>Research regional and global platforms to benchmark best practices in supply operations and freelancer management. <br>Translate findings into internal playbooks, processes, and guidelines; contribute to building a structured knowledge base for scaling. <br> <br>PROFILE & COMPETENCIES <br> <br>Education: Bachelor’s degree in business management, operations, project management, HR or a related field. <br>Experience: 6 to 10 years in operations, business development, or marketplace environments. Startup experience is a strong advantage. <br>Languages: Fluent in English and Arabic. French is a plus. <br>Technical Skills: Advanced Excel / Google Sheets for data analysis, dashboards, and funnel tracking. Proficiency in Microsoft 365 and Google Workspace. Hands-on experience with CRM and field outreach tools. Comfortable with project management platforms. Strong digital organization habits. <br>Soft Skills: Persistent and persuasive in the field. Data-driven and self-accountable. Adapts fast, works well with ambiguity, and thrives without a playbook. Tech-savvy — uses tools to move faster, not just to report. <br> <br>WHO THRIVES HERE <br> <br>This role is built for someone who is equally comfortable in the field building relationships and at a desk, managing pipelines and data. It is for serious owners who move fast without losing structure and want to build something that has never existed in this market