وظائف ممرضات في لبنان

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The ultimate result of service of the consultancy is to support ESCWA in providing technical assistance and capacity development to PCBS on risk management for statistical work, using the GSBPM as the main reference framework. The support will help PCBS staff review current arrangements, identify gaps and priority areas, and develop practical tools, procedures and a phased action plan aligned with the existing national strategy for the development of statistics and the requirements of the National Statistical System.<br> Work Location<br>Remote<br> Expected duration<br>3 months<br> Duties and Responsibilities<br>Background The Palestinian Central Bureau of Statistics (PCBS) submitted a technical cooperation request to the United Nations Economic and Social Commission for Western Asia (ESCWA) for technical advisory and capacity-development support in risk management for statistical work. The request aims to strengthen the capacity of PCBS staff to identify, assess, mitigate and monitor risks that may affect the production of official statistics, in accordance with the Generic Statistical Business Process Model (GSBPM). The GSBPM will serve as the main reference framework for linking risk management to the phases of statistical production. This support is particularly relevant in the Palestinian context, where political, security and humanitarian conditions may affect field data collection, access to certain areas and population groups, staff mobility, administrative data flows, digital infrastructure, dissemination, and the continuity of statistical production. ESCWA will provide the requested support with the assistance of an international consultant. The proposed support will focus on enabling PCBS staff to develop a practical and applicable approach for managing risks related to statistical work according to the GSBPM phases, strengthening institutional preparedness, continuity, quality and reliability of official statistics, and ensuring alignment with the existing national strategy for the development of statistics and coordination requirements within the National Statistical System. Technical support is expected to start remotely during the initial phase. It may subsequently be built upon through more interactive technical support and capacity-development modalities, including in-person technical meetings, face-to-face training or a hybrid format, whenever feasible, as a future direction to be considered in light of progress and available resources. Duties and Responsibilities Under the overall supervision of ESCWA's Project Coordinator and in close coordination with PCBS, the consultant will: 1. Undertake a review of the current situation, covering relevant documents, policies, procedures and practices, complemented by interviews and working sessions with the relevant technical and administrative departments. 2. Support PCBS in assessing risks across the main phases of the GSBPM: needs, design, build, collection, processing, analysis, dissemination and evaluation. 3. Provide online technical guidance and capacity-development sessions on risk concepts, GSBPM-based risk mapping, risk registers, mitigation measures, monitoring and reporting. 4. Assist PCBS in developing a practical risk management approach for statistical work, including roles, responsibilities, coordination mechanisms, escalation procedures and review arrangements. 5. Support the preparation of practical tools and templates, including a risk register, risk assessment matrix, mitigation plan, monitoring format and reporting template. 6. Assist PCBS in preparing a phased action plan for implementation, including priority activities, roles and responsibilities, timeline, technical and institutional needs, and monitoring and evaluation indicators, ensuring alignment with the existing national strategy for the development of statistics and the requirements of the National Statistical System. The action plan should include a pilot phase to test the proposed tools and templates before their adoption and scale-up, as well as a clear mechanism for knowledge transfer and sustainability of institutional application, and finalize outputs based on comments from ESCWA and PCBS.<br> Qualifications/special skills<br>A Master's degree in statistics, data management, risk management, public administration, institutional development or a related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least seven years of relevant professional experience in official statistics, statistical systems, risk management, business continuity or institutional governance is required. Demonstrated knowledge of the GSBPM and its application in official statistics is required. Experience working with national statistical offices or public institutions and in capacity development or online training is desirable. Knowledge of crisis-affected or fragile contexts is desirable. Excellent analytical, drafting and communication skills are desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required, and knowledge of Arabic is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.<br>Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!</p><br><p><u>Employee Contract Type:</u></p><br>Local - Fixed Term Employee (Fixed Term)<p><u>Job Description:</u></p><br><p><b>Job Purpose:</b></p><br><p>The Project Officer is responsible for ensuring the efficient and effective implementation of project and grant activities. This includes coordinating project operations, managing field staff and casual workers, maintaining productive relationships with partners and stakeholders, and overseeing day-to-day site activities. The role ensures that all activities are carried out in alignment with organizational policies, donor requirements, safeguarding principles, and community needs. By collecting accurate data, managing documentation, monitoring progress, and ensuring smooth communication and coordination, the Project Officer plays a key role in supporting the successful delivery of projects, promoting accountability, and fostering collaboration with partners and communities.</p><br><p><b>Ensure Implementation and Coordination</b></p><br><ul><li>Implement assigned activities in line with weekly work plans and guidance provided by the Project Coordinator.</li><li>Supervise field activities and support teams to ensure operations are carried out efficiently, safely, and in an organized manner.</li><li>Ensure compliance with organizational policies, donor requirements, safeguarding standards, and operational procedures.</li><li>Identify and address challenges arising during implementation and escalate issues when needed.</li><li>Support coordination with partners, stakeholders, suppliers, and community representatives to facilitate smooth implementation of activities.</li><li>Assist in the procurement and logistical follow-up of items and services in line with approved budgets and organizational procedures.</li><li>Support data collection, documentation, and reporting processes to ensure accuracy and accountability.</li><li>Maintain effective communication with the Project Coordinator and relevant teams regarding progress, challenges, and field updates.</li></ul><p><b>Relationship Management</b></p><br><ul><li>Maintain and strengthen relationships with partners, ensuring effective collaboration and communication.</li><li>Act as a liaison between the organization and partners during response activities.</li></ul><p><b>Communication, Coordination and support</b></p><br><ul><li>Coordinate and communicate effectively with casual workers to ensure alignment with response objectives.</li><li>Provide clear instructions and resolve any concerns or issues raised.</li><li>Support the overall coordination of grant activities to ensure timely and effective implementation.</li><li>Contribute to the preparation of reports, updates, and evaluations.</li><li>Assist in any other tasks as directed by the supervisor to support the success of the emergency response.</li></ul><p><b>Handle Reporting, Recording and Proposal Development</b></p><br><ul><li>Deliver high quality, accurate and timely daily reports;</li><li>File all relevant project documents in line with WV’s requirements for project auditing;</li><li>Track task progress in line with the established tracking system;</li><li>Handle stock (pins and cards) in line with WV’s policies;</li><li>Conduct data gathering for project amendments and proposals;</li></ul><p><b>Data Collection and File management</b></p><br><ul><li>Collect and compile data related to distributions, site operations, and partner activities.</li><li>Maintain accurate and up-to-date records for reporting and accountability purposes.</li><li>Analyse data to provide insights and recommendations for improved operations.</li><li>Organize and manage both physical and digital files related to response operations.</li><li>Ensure that documentation is complete, accessible and compliant with WV standards.</li></ul><p><b>Handle distribution</b></p><br><ul><li>Ensure that beneficiaries sign or thumbprint against their names on the beneficiary lists as proof that they have been received kits.</li><li>Support team leader in ensuring that all distribution-supporting documents are in place (Beneficiaries list, issuance note, return note, Daily distribution report…).</li><li>Support Project Coordinator in preparing daily distribution reports as per donor and WV required templates.</li><li>Report any issues/challenges faced at field level to Project Coordinator.</li><li>Make sure to refer any protection case to Project Coordinator.</li></ul><p><b>Perform other duties as required</b></p><br><ul><li>Attend and participate in WVL’s spiritual nurture and other organizational events</li><li>Responsible of own security and actively contribute to a positive security culture</li><li>Report CP incidents as per the safeguarding policy guidelines.</li><li>Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager</li><li>Perform other duties as assigned by Line Manager</li></ul><p><b>Minimum Requirements:</b></p><br><ul><li>Bachelors’ degree in business administration, Social Sciences or any related field.</li><li>A minimum of 2-years’ experience in humanitarian or development programs, particularly in emergency response.</li><li>Experience in distribution, partner management and site operations</li><li>Fluent in written and Spoken English &amp; Arabic</li><li>Willingness to travel up to 70% to field sites.</li><li>Strong organizational and coordination skills.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in data collection tools and Microsoft Office Suite.</li><li>Ability to work under pressure and adapt to changing priorities.</li></ul><p><b><span><span>As a Christian organisation, World Vision is founded on the biblical principles that women and men, girls and boys are created in the image of God, and of Jesus’ love for all people without discrimination. This means that we recognise and affirm the equal worth, dignity and rights of women, men, girls and boys with and without disability and all applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, or disability status.&nbsp;</span></span></b></p><br><p><u>Applicant Types Accepted:</u></p><br>Local Applicants Only </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.<br>Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!</p><br><p><u>Employee Contract Type:</u></p><br>Local - Fixed Term Employee (Fixed Term)<p><u>Job Description:</u></p><br><p><b>Job Purpose:</b></p><br><p>The Project Officer is responsible for ensuring the efficient and effective implementation of project and grant activities. This includes coordinating project operations, managing field staff and casual workers, maintaining productive relationships with partners and stakeholders, and overseeing day-to-day site activities. The role ensures that all activities are carried out in alignment with organizational policies, donor requirements, safeguarding principles, and community needs. By collecting accurate data, managing documentation, monitoring progress, and ensuring smooth communication and coordination, the Project Officer plays a key role in supporting the successful delivery of projects, promoting accountability, and fostering collaboration with partners and communities.</p><br><p><b>Ensure Implementation and Coordination</b></p><br><ul><li>Implement assigned activities in line with weekly work plans and guidance provided by the Project Coordinator.</li><li>Supervise field activities and support teams to ensure operations are carried out efficiently, safely, and in an organized manner.</li><li>Ensure compliance with organizational policies, donor requirements, safeguarding standards, and operational procedures.</li><li>Identify and address challenges arising during implementation and escalate issues when needed.</li><li>Support coordination with partners, stakeholders, suppliers, and community representatives to facilitate smooth implementation of activities.</li><li>Assist in the procurement and logistical follow-up of items and services in line with approved budgets and organizational procedures.</li><li>Support data collection, documentation, and reporting processes to ensure accuracy and accountability.</li><li>Maintain effective communication with the Project Coordinator and relevant teams regarding progress, challenges, and field updates.</li></ul><p><b>Relationship Management</b></p><br><ul><li>Maintain and strengthen relationships with partners, ensuring effective collaboration and communication.</li><li>Act as a liaison between the organization and partners during response activities.</li></ul><p><b>Communication, Coordination and support</b></p><br><ul><li>Coordinate and communicate effectively with casual workers to ensure alignment with response objectives.</li><li>Provide clear instructions and resolve any concerns or issues raised.</li><li>Support the overall coordination of grant activities to ensure timely and effective implementation.</li><li>Contribute to the preparation of reports, updates, and evaluations.</li><li>Assist in any other tasks as directed by the supervisor to support the success of the emergency response.</li></ul><p><b>Handle Reporting, Recording and Proposal Development</b></p><br><ul><li>Deliver high quality, accurate and timely daily reports;</li><li>File all relevant project documents in line with WV’s requirements for project auditing;</li><li>Track task progress in line with the established tracking system;</li><li>Handle stock (pins and cards) in line with WV’s policies;</li><li>Conduct data gathering for project amendments and proposals;</li></ul><p><b>Data Collection and File management</b></p><br><ul><li>Collect and compile data related to distributions, site operations, and partner activities.</li><li>Maintain accurate and up-to-date records for reporting and accountability purposes.</li><li>Analyse data to provide insights and recommendations for improved operations.</li><li>Organize and manage both physical and digital files related to response operations.</li><li>Ensure that documentation is complete, accessible and compliant with WV standards.</li></ul><p><b>Handle distribution</b></p><br><ul><li>Ensure that beneficiaries sign or thumbprint against their names on the beneficiary lists as proof that they have been received kits.</li><li>Support team leader in ensuring that all distribution-supporting documents are in place (Beneficiaries list, issuance note, return note, Daily distribution report…).</li><li>Support Project Coordinator in preparing daily distribution reports as per donor and WV required templates.</li><li>Report any issues/challenges faced at field level to Project Coordinator.</li><li>Make sure to refer any protection case to Project Coordinator.</li></ul><p><b>Perform other duties as required</b></p><br><ul><li>Attend and participate in WVL’s spiritual nurture and other organizational events</li><li>Responsible of own security and actively contribute to a positive security culture</li><li>Report CP incidents as per the safeguarding policy guidelines.</li><li>Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager</li><li>Perform other duties as assigned by Line Manager</li></ul><p><b>Minimum Requirements:</b></p><br><ul><li>Bachelors’ degree in business administration, Social Sciences or any related field.</li><li>A minimum of 2-years’ experience in humanitarian or development programs, particularly in emergency response.</li><li>Experience in distribution, partner management and site operations</li><li>Fluent in written and Spoken English &amp; Arabic</li><li>Willingness to travel up to 70% to field sites.</li><li>Strong organizational and coordination skills.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in data collection tools and Microsoft Office Suite.</li><li>Ability to work under pressure and adapt to changing priorities.</li></ul><p>&nbsp;<b>As a Christian organisation, World Vision is founded on the biblical principles that women and men, girls and boys are created in the image of God, and of Jesus’ love for all people without discrimination. This means that we recognise and affirm the equal worth, dignity and rights of women, men, girls and boys with and without disability and all applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, or disability status.&nbsp;</b></p><br><p><u>Applicant Types Accepted:</u></p><br>Local Applicants Only </div>

<p>GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a Business Analyst who will conduct needs analysis and determine the requirements of a project, document them, and communicate them clearly to all stakeholders.Encourage the identification of areas that need updating or re-engineering, and provide alternative solutions.</p><p>Duties &amp; Responsibilities:</p><p>Investigate and analyze business activities by using ICT resources and typically take the lead role in:</p><ul><li>Business Analysis Planning and Monitoring</li><li>Eliciting requirements</li><li>Requirements Management and communication</li><li>Requirements Gathering and Analysis</li><li>Solution assessment and validation</li></ul><p>Help the product owner establish user stories from the requirement models created during business analysis, defining Content of Sprint, understanding the project plans and articulation of roles, goals and timelines, and conducting detailed requirements analysis and quality EPICs/User story documentation.</p><p>Groom the backlog in coordination with the Product Owner, Product Manager, and the rest of the product team, by considering purpose, organizing and prioritizing user stories, and splitting epics into user stories.</p><p>Conduct Research &amp; Development practices, processes, and tools to understand and enhance the Business Model &amp; Ecosystem, and to ensure the company s competitive intelligence and anticipation &amp; responsiveness to disruptive competition.</p><p>Standardize the communication using specific terminology between the clients and the developers, while documenting the client s direction, structure, business processes, business needs/requirements as part of requirements gathering.</p><p>Be involved in reviewing the QMR (Quality Management Review) and audit observations in order to accurately and efficiently execute test plans for sanity checks, assemble and document all test results, and clear out issues related to business as usual maintenance and support.</p><p>Perform root cause analysis to implement appropriate solutions and build quality from the source, and work proactively and detect pain points through analyzing the processes and identifying specific patterns.</p><p>Help the team to get a better grasp of the project and where it fits within the organizational strategy, and facilitate the creation of ICT solutions, and identify areas for improvement.</p><p>Train and support end users, professional services team members, Quality Assurance and Development teams.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree (BS) in MIS or Computer Science or Business Management with extensive experience in Solutions Provider industry.</li><li>Working knowledge of Agile Methodology, and good grasp of the different tools and techniques available for Agile.</li><li>Ability to comprehend in-depth business knowledge &amp; terminologies, and to recognize and prioritize business value.</li><li>Capacity to identify and write different test scenarios, test cases and execute them.</li><li>Knowledge of software development lifecycle (SDLC).</li><li>High curiosity and eagerness to learn</li><li>Good reason and ability to logically process data</li><li>Ability to push creative thinking beyond the boundaries of existing industry practices and client mindsets.</li><li>Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.</li></ul>

<p>The Position To achieve organise control and monitor passenger sales targets and marketing goals of the company To effectively manage trade and corporate relationships to support station commercial objectives by conducting regular sales visit To monitor operations and administration of sales inline with company procedures and policies To assist in the development of value-added products for implementation in the local market in order to further optimize and enhance revenue To control guide and monitor the daytoday activities of all field sales staff to ensure satisfactory performance levels and smooth flow of business To ensure that the product and promotional plans are understood and implemented to give the greatest impact in the market To prepare weekly monthly and annual sales reports and constant monitoring of market trends and competitor activities in order to ensure that Head Office is kept informed of local conditions To review the fortnightly and monthly sales of travel agents and GSA to ensure that business potential is being maximised and take suitable remedial actions To liaise with marketing and other passenger service related departments of Emirates to ensure well integrated sales effort Achieve organize control and monitor passenger sales targets and marketing goals of the company To monitor operations and administration of sales inline with company procedures and policies To assist in the development of value-added products for implementation in the local market in order to further optimize and enhance revenue To control guide and monitor the day today activities of all field sales staff to ensure satisfactory performance levels and smooth flow of business To ensure that the product and promotional plans are understood and implemented to give the greatest impact in the market To prepare weekly monthly and annual sales reports and constant monitoring of market trends and competitor activities in order to ensure that Head Office is kept informed of local conditions To review the fortnightly and monthly sales of travel agents and GSA to ensure that business potential is being maximized and take suitable remedial actions To liaise with marketing and tariff units and other passenger service related departments of Emirates to ensure well integrated sales effort</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or Honours (12+3 or equivalent) in Business Management, Marketing or related field.</li><li>8+ years experience in sales &amp; marketing, preferably within Airline passenger sales , and at least 3 years at a management level</li><li>Strong communication and relationship building capabilities</li><li>Account management and sales planning</li><li>Understanding of travel trade distribution and corporate sales</li><li>Analytical skills for interpreting sales reports and market data</li><li>Negotiation and influencing skills</li><li>Competence in CRM and sales tracking systems</li><li>Must have the right to live and work in Lebanon</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>The Position To achieve organise control and monitor passenger sales targets and marketing goals of the company To effectively manage trade and corporate relationships to support station commercial objectives by conducting regular sales visit To monitor operations and administration of sales inline with company procedures and policies To assist in the development of valueadded products for implementation in the local market in order to further optimize and enhance revenue To control guide and monitor the daytoday activities of all field sales staff to ensure satisfactory performance levels and smooth flow of business To ensure that the product and promotional plans are understood and implemented to give the greatest impact in the market To prepare weekly monthly and annual sales reports and constant monitoring of market trends and competitor activities in order to ensure that Head Office is kept informed of local conditions To review the fortnightly and monthly sales of travel agents and GSA to ensure that business potential is being maximised and take suitable remedial actions To liaise with marketing and other passenger service related departments of Emirates to ensure well integrated sales effort</p><br><br><ul><li>Achieve organize control and monitor passenger sales targets and marketing goals of the company </li><li>To monitor operations and administration of sales inline with company procedures and policies </li><li>To assist in the development of value-added products for implementation in the local market in order to further optimize and enhance revenue </li><li>To control guide and monitor the day today activities of all field sales staff to ensure satisfactory performance levels and smooth flow of business </li><li>To ensure that the product and promotional plans are understood and implemented to give the greatest impact in the market </li><li>To prepare weekly monthly and annual sales reports and constant monitoring of market trends and competitor activities in order to ensure that Head Office is kept informed of local conditions </li><li>To review the fortnightly and monthly sales of travel agents and GSA to ensure that business potential is being maximized and take suitable remedial actions </li><li>To liaise with marketing and tariff units and other passenger service related departments of Emirates to ensure well integrated sales effort</li></ul><p><span><span><span><span><br>Q</span><span>ualifications:</span></span></span></span><br><span><span><span><span> * Degree or Honours (12+3 or equivalent) in Business Management, Marketing or related field.</span></span></span></span><br><span><span><span><span> Experience:</span></span></span></span><br><span><span><span><span> * 8+ years experience in </span></span><span><span><span>sales</span></span></span><span><span> &amp; marketing, preferably within Airline passenger </span></span><span><span><span>sales</span></span></span><span><span>, and at least 3 years at a management level</span></span></span></span></p><br><br>Qualification<p><span><span><span><span>Knowledge/skil</span><span>ls:</span></span></span></span><br><span><span><span><span> * Strong communication and relationship building capabilities</span></span></span></span><br><span><span><span><span> * Account management and </span></span><span><span><span>sales</span></span></span><span><span> planning</span></span></span></span><br><span><span><span><span> * Understanding of travel trade distribution and corporate </span></span><span><span><span>sales</span></span></span></span></span><br><span><span><span><span> * Analytical skills for interpreting </span></span><span><span><span>sales</span></span></span><span><span> reports and market data</span></span></span></span><br><span><span><span><span> * Negotiation and influencing skills</span></span></span></span><br><span><span><span><span> * Competence in CRM and </span></span><span><span><span>sales</span></span></span><span><span> tracking systems</span></span></span></span></p><br><br><p>Must have the right to live and work in Lebanon </p><br><br>Salary &amp; benefits<p>Competitive Salary </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a Business Analyst who will conduct needs analysis and determine the requirements of a project, document them, and communicate them clearly to all stakeholders.Encourage the identification of areas that need updating or re-engineering, and provide alternative solutions.</p><br><p>Duties &amp; Responsibilities:</p><br><ul><li>Investigate and analyze business activities by using ICT resources and typically take the lead role in:<ul><li>Business Analysis Planning and Monitoring</li><li>Eliciting requirements</li><li>Requirements Management and communication</li><li>Requirements Gathering and Analysis</li><li>Solution assessment and validation</li></ul></li><li>Help the product owner establish user stories from the requirement models created during business analysis, defining Content of Sprint, understanding the project plans and articulation of roles, goals and timelines, and conducting detailed requirements analysis and quality EPICs/User story documentation.</li><li>Groom the backlog in coordination with the Product Owner, Product Manager, and the rest of the product team, by considering purpose, organizing and prioritizing user stories, and splitting epics into user stories.</li><li>Conduct Research &amp; Development practices, processes, and tools to understand and enhance the Business Model &amp; Ecosystem, and to ensure the company’s competitive intelligence and anticipation &amp; responsiveness to disruptive competition.</li><li>Standardize the communication using specific terminology between the clients and the developers, while documenting the client’s direction, structure, business processes, business needs/requirements as part of requirements gathering.</li><li>Be involved in reviewing the QMR (Quality Management Review) and audit observations in order to accurately and efficiently execute test plans for sanity checks, assemble and document all test results, and clear out issues related to business as usual maintenance and support.</li><li>Perform root cause analysis to implement appropriate solutions and build quality from the source, and work proactively and detect pain points through analyzing the processes and identifying specific patterns.</li><li>Help the team to get a better grasp of the project and where it fits within the organizational strategy, and facilitate the creation of ICT solutions, and identify areas for improvement.</li><li>Train and support end users, professional services team members, Quality Assurance and Development teams.&nbsp;</li></ul><br>Qualifications<br><ul><li>University degree (BS) in MIS or Computer Science or Business Management with extensive experience in Solutions Provider industry.</li><li>Working knowledge of Agile Methodology, and good grasp of the different tools and techniques available for Agile.</li><li>Ability to comprehend in-depth business knowledge &amp; terminologies, and to recognize and prioritize business value.</li><li>Capacity to identify and write different test scenarios, test cases and execute them.</li><li>Knowledge of software development lifecycle (SDLC).</li><li>High curiosity and eagerness to learn</li><li>Good reason and ability to logically process data</li><li>Ability to push creative thinking beyond the boundaries of existing industry practices and client mindsets.</li><li>Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.</li></ul><br><br> </div>

<p>Aspire Software is looking for a Customer Success Specialist to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>Role Overview</p><p>We are looking for a Europe-based Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment. You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.</p><p>What You Will Do</p><ul><li>Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start</li><li>Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform</li><li>Handle incoming support tickets and client inquiries in a timely, professional manner</li><li>Help monitor account health and flag potential issues to the CSM team</li><li>Conduct platform walkthroughs and training sessions with dealership staff</li><li>Collect and document client feedback and relay it to the product and tech teams</li><li>Educate clients on Viova AI capabilities to drive adoption and confidence in the platform</li><li>Collaborate closely with CSMs to ensure clients receive consistent, proactive support</li></ul><p>Why Join Viova?</p><ul><li>Work at the intersection of automotive retail and AI a market that is growing fast</li><li>Clear growth path to a full CSM role as the team expands. We promote from within</li><li>Join an international, collaborative team that moves quickly and values your input</li><li>Competitive salary with access to cutting-edge technology</li><li>Make a real difference for dealerships and their customers every day</li></ul><p><strong>Desired Candidate Profile</strong></p><p>0 to 2 years of experience in customer support, customer success, or a client-facing role</p><p>Fluent in English (spoken and written); ; French and Spanish are a strong plus for our North American dealer clients</p><p>Comfortable with technology and genuinely curious about AI</p><p>A clear, friendly communicator who builds rapport easily</p><p>Organized, detail-oriented, and able to manage multiple tasks at once</p><p>Proactive and self-motivated you take initiative without waiting to be told</p><p>Experience with SaaS, automotive retail, or tech support is a plus but not required</p><p>Based in Europe and available to work CET or UK business hours</p>