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<p><h4>About Infoquest</h4> <p>Infoquest is a custom-sourcing expert network connecting leading consulting firms, investors, and corporates with vetted subject-matter experts for primary research.</p> <p>Headquartered in Beirut, with entities in the UAE and a founding office in Bogotá, we operate a purpose-built expert network platform alongside a growing suite of internal data products that power performance, compliance, and client delivery.</p> <h4>Role summary</h4> <p>We are looking for a dedicated Full-Stack Engineer to support two key mandates:</p> <ul> <li>Extend and enhance our expert-network CRM through custom features, workflows, integrations, and interfaces built on the Exlink platform.</li> <li>Ensure the continuity, reliability, and scalability of our internal reporting environment across BigQuery and Power BI.</li> </ul> <p>You will own a substantial backlog of business-critical initiatives while helping eliminate a key single point of failure within our data function.</p> <h4>Engagement & access model</h4> <p>Our CRM is built on the Exlink platform, our long-term technology partner. Product direction and priorities are defined by Infoquest, while access to the platform is granted progressively as trust and familiarity develop under confidentiality agreements between Infoquest, Exlink, and the partner agency.</p> <h4>Phase 1</h4> <ul> <li>Develop custom features, automations, reports, integrations, and user interface extensions alongside the platform without modifying Exlink's core code.</li> <li>Work within a scoped development environment provided by Exlink with QA approval before deployment.</li> </ul> <h4>Phase 2</h4> <ul> <li>Contribute directly to the Exlink codebase on Infoquest-commissioned features.</li> <li>Follow Exlink's architecture, coding standards, and review processes.</li> </ul> <h4>Key responsibilities</h4> <p><strong>CRM platform development (Exlink)</strong></p> <ul> <li>Build, test, and maintain custom CRM features across the expert lifecycle, including lead imports, outreach, compliance workflows, screening, client portals, scheduling, transcripts, and billing.</li> <li>Develop frontend functionality using Vue 2, Vue 3, JavaScript, Tailwind CSS, Bootstrap, and jQuery.</li> <li>Build backend services using PHP, Laravel, PostgreSQL, Docker, and Nginx.</li> <li>Design, build, and maintain REST APIs and integrations with platforms including Zoom, Google Workspace, Microsoft Teams, Cronofy, Inex One, and contact enrichment tools.</li> <li>Translate business requirements into technical solutions, then test, document, deploy, and maintain them following Exlink's development standards.</li> </ul> <p><strong>Data products & reporting</strong></p> <ul> <li>Partner with the Data & Internal Tools Manager to ensure reporting and dashboards remain accurate, reliable, and up to date.</li> <li>Become a secondary owner of the data function by learning, documenting, maintaining, and troubleshooting pipelines, models, and dashboards.</li> <li>Maintain and enhance integrations between the Exlink CRM and BigQuery.</li> <li>Support KPI, NPS, and performance dashboards.</li> <li>Develop runbooks and standard operating procedures (SOPs) to ensure recurring data processes are fully documented and repeatable.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years of professional Full-Stack development experience.</li> <li>Strong experience with PHP and Laravel.</li> <li>Experience working with relational databases. PostgreSQL is preferred; strong MySQL experience is acceptable with willingness to transition.</li> <li>Strong knowledge of Vue.js (Vue 2 & Vue 3) and JavaScript.</li> <li>Experience with Tailwind CSS, Bootstrap, and jQuery.</li> <li>Experience building REST APIs and third-party integrations.</li> <li>Comfortable working with Docker, Linux, and Nginx environments.</li> <li>Strong understanding of Object-Oriented Programming (OOP), MVC architecture, SOLID principles, clean, testable code, and database schema design.</li> <li>Self-driven with the ability to independently manage business-critical systems and technical backlogs.</li> <li>Excellent documentation habits.</li> <li>Strong written English and the ability to collaborate during Beirut and GCC business hours.</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with BigQuery or another cloud data warehouse.</li> <li>Experience with Power BI or similar Business Intelligence platforms.</li> <li>Data engineering experience including pipelines, data modelling, and SQL optimization.</li> <li>Experience maintaining SaaS platforms or CRM, scheduling, billing, or compliance-heavy systems.</li> <li>Familiarity with the expert network or primary research industry.</li> <li>Experience with Go.</li> </ul> <h4>Confidentiality & compliance</h4> <ul> <li>Sign and comply with confidentiality and data protection agreements covering Infoquest's client data, expert network, proprietary workflows, and Exlink's platform and codebase.</li> <li>Adhere to GDPR, UK GDPR, and Infoquest's internal compliance standards when handling personal data.</li> </ul> <h4>First 90 days</h4> <ul> <li>Successfully onboard to the Exlink platform and document existing pipelines and dashboards.</li> <li>Deliver the first set of custom features from the engineering backlog.</li> <li>Independently manage CRM enhancement requests and maintain reliable reporting.</li> <li>Become a trusted contributor within the Exlink codebase.</li> <li>Establish yourself as the second owner of the data function, eliminating key operational dependencies.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Infoquest Infoquest is a custom-sourcing expert network connecting leading consulting firms, investors, and corporates with vetted subject-matter experts for primary research.<br> Headquartered in Beirut, with entities in the UAE and a founding office in Bogotá, we operate a purpose-built expert network platform alongside a growing suite of internal data products that power performance, compliance, and client delivery.<br> Role Summary We are looking for a dedicated Full-Stack Engineer to support two key mandates: * Extend and enhance our expert-network CRM through custom features, workflows, integrations, and interfaces built on the Exlink platform.<br> * Ensure the continuity, reliability, and scalability of our internal reporting environment across BigQuery and Power BI.<br> You will own a substantial backlog of business-critical initiatives while helping eliminate a key single point of failure within our data function.<br> Engagement &amp; Access Model Our CRM is built on the Exlink platform, our long-term technology partner.<br> Product direction and priorities are defined by Infoquest, while access to the platform is granted progressively as trust and familiarity develop under confidentiality agreements between Infoquest, Exlink, and the partner agency.<br> Phase 1 * Develop custom features, automations, reports, integrations, and user interface extensions alongside the platform without modifying Exlink's core code.<br> * Work within a scoped development environment provided by Exlink with QA approval before deployment.<br> Phase 2 * Contribute directly to the Exlink codebase on Infoquest-commissioned features.<br> * Follow Exlink's architecture, coding standards, and review processes.<br> Key Responsibilities CRM Platform Development (Exlink) * Build, test, and maintain custom CRM features across the expert lifecycle, including lead imports, outreach, compliance workflows, screening, client portals, scheduling, transcripts, and billing.<br> * Develop frontend functionality using Vue 2, Vue 3, JavaScript, Tailwind CSS, Bootstrap, and jQuery.<br> * Build backend services using PHP, Laravel, PostgreSQL, Docker, and Nginx.<br> * Design, build, and maintain REST APIs and integrations with platforms including Zoom, Google Workspace, Microsoft Teams, Cronofy, Inex One, and contact enrichment tools.<br> * Translate business requirements into technical solutions, then test, document, deploy, and maintain them following Exlink's development standards.<br> Data Products &amp; Reporting * Partner with the Data &amp; Internal Tools Manager to ensure reporting and dashboards remain accurate, reliable, and up to date.<br> * Become a secondary owner of the data function by learning, documenting, maintaining, and troubleshooting pipelines, models, and dashboards.<br> * Maintain and enhance integrations between the Exlink CRM and BigQuery.<br> * Support KPI, NPS, and performance dashboards.<br> * Develop runbooks and standard operating procedures (SOPs) to ensure recurring data processes are fully documented and repeatable.<br> Requirements * 5+ years of professional Full-Stack development experience.<br> * Strong experience with PHP and Laravel.<br> * Experience working with relational databases.<br> PostgreSQL is preferred; strong MySQL experience is acceptable with willingness to transition.<br> * Strong knowledge of Vue.<br>js (Vue 2 &amp; Vue 3) and JavaScript.<br> * Experience with Tailwind CSS, Bootstrap, and jQuery.<br> * Experience building REST APIs and third-party integrations.<br> * Comfortable working with Docker, Linux, and Nginx environments.<br> * Strong understanding of Object-Oriented Programming (OOP), MVC architecture, SOLID principles, clean, testable code, and database schema design.<br> * Self-driven with the ability to independently manage business-critical systems and technical backlogs.<br> * Excellent documentation habits.<br> * Strong written English and the ability to collaborate during Beirut and GCC business hours.<br> Nice to Have * Experience with BigQuery or another cloud data warehouse.<br> * Experience with Power BI or similar Business Intelligence platforms.<br> * Data engineering experience including pipelines, data modelling, and SQL optimization.<br> * Experience maintaining SaaS platforms or CRM, scheduling, billing, or compliance-heavy systems.<br> * Familiarity with the expert network or primary research industry.<br> * Experience with Go.<br> Confidentiality &amp; Compliance * Sign and comply with confidentiality and data protection agreements covering Infoquest's client data, expert network, proprietary workflows, and Exlink's platform and codebase.<br> * Adhere to GDPR, UK GDPR, and Infoquest's internal compliance standards when handling personal data.<br> First 90 Days * Successfully onboard to the Exlink platform and document existing pipelines and dashboards.<br> * Deliver the first set of custom features from the engineering backlog.<br> * Independently manage CRM enhancement requests and maintain reliable reporting.<br> * Become a trusted contributor within the Exlink codebase.<br> * Establish yourself as the second owner of the data function, eliminating key operational dependencies.<br></span> </div>

<p><h4>About Infoquest</h4> <p>Infoquest is a custom-sourcing expert network connecting leading consulting firms, investors, and corporates with vetted subject-matter experts for primary research.</p> <p>Headquartered in Beirut, with entities in the UAE and a founding office in Bogotá, we operate a purpose-built expert network platform alongside a growing suite of internal data products that power performance, compliance, and client delivery.</p> <h4>Role summary</h4> <p>We are looking for a dedicated Full-Stack Engineer to support two key mandates:</p> <ul> <li>Extend and enhance our expert-network CRM through custom features, workflows, integrations, and interfaces built on the Exlink platform.</li> <li>Ensure the continuity, reliability, and scalability of our internal reporting environment across BigQuery and Power BI.</li> </ul> <p>You will own a substantial backlog of business-critical initiatives while helping eliminate a key single point of failure within our data function.</p> <h4>Engagement & access model</h4> <p>Our CRM is built on the Exlink platform, our long-term technology partner. Product direction and priorities are defined by Infoquest, while access to the platform is granted progressively as trust and familiarity develop under confidentiality agreements between Infoquest, Exlink, and the partner agency.</p> <h4>Phase 1</h4> <ul> <li>Develop custom features, automations, reports, integrations, and user interface extensions alongside the platform without modifying Exlink's core code.</li> <li>Work within a scoped development environment provided by Exlink with QA approval before deployment.</li> </ul> <h4>Phase 2</h4> <ul> <li>Contribute directly to the Exlink codebase on Infoquest-commissioned features.</li> <li>Follow Exlink's architecture, coding standards, and review processes.</li> </ul> <h4>Key responsibilities</h4> <p><strong>CRM platform development (Exlink)</strong></p> <ul> <li>Build, test, and maintain custom CRM features across the expert lifecycle, including lead imports, outreach, compliance workflows, screening, client portals, scheduling, transcripts, and billing.</li> <li>Develop frontend functionality using Vue 2, Vue 3, JavaScript, Tailwind CSS, Bootstrap, and jQuery.</li> <li>Build backend services using PHP, Laravel, PostgreSQL, Docker, and Nginx.</li> <li>Design, build, and maintain REST APIs and integrations with platforms including Zoom, Google Workspace, Microsoft Teams, Cronofy, Inex One, and contact enrichment tools.</li> <li>Translate business requirements into technical solutions, then test, document, deploy, and maintain them following Exlink's development standards.</li> </ul> <p><strong>Data products & reporting</strong></p> <ul> <li>Partner with the Data & Internal Tools Manager to ensure reporting and dashboards remain accurate, reliable, and up to date.</li> <li>Become a secondary owner of the data function by learning, documenting, maintaining, and troubleshooting pipelines, models, and dashboards.</li> <li>Maintain and enhance integrations between the Exlink CRM and BigQuery.</li> <li>Support KPI, NPS, and performance dashboards.</li> <li>Develop runbooks and standard operating procedures (SOPs) to ensure recurring data processes are fully documented and repeatable.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years of professional Full-Stack development experience.</li> <li>Strong experience with PHP and Laravel.</li> <li>Experience working with relational databases. PostgreSQL is preferred; strong MySQL experience is acceptable with willingness to transition.</li> <li>Strong knowledge of Vue.js (Vue 2 & Vue 3) and JavaScript.</li> <li>Experience with Tailwind CSS, Bootstrap, and jQuery.</li> <li>Experience building REST APIs and third-party integrations.</li> <li>Comfortable working with Docker, Linux, and Nginx environments.</li> <li>Strong understanding of Object-Oriented Programming (OOP), MVC architecture, SOLID principles, clean, testable code, and database schema design.</li> <li>Self-driven with the ability to independently manage business-critical systems and technical backlogs.</li> <li>Excellent documentation habits.</li> <li>Strong written English and the ability to collaborate during Beirut and GCC business hours.</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with BigQuery or another cloud data warehouse.</li> <li>Experience with Power BI or similar Business Intelligence platforms.</li> <li>Data engineering experience including pipelines, data modelling, and SQL optimization.</li> <li>Experience maintaining SaaS platforms or CRM, scheduling, billing, or compliance-heavy systems.</li> <li>Familiarity with the expert network or primary research industry.</li> <li>Experience with Go.</li> </ul> <h4>Confidentiality & compliance</h4> <ul> <li>Sign and comply with confidentiality and data protection agreements covering Infoquest's client data, expert network, proprietary workflows, and Exlink's platform and codebase.</li> <li>Adhere to GDPR, UK GDPR, and Infoquest's internal compliance standards when handling personal data.</li> </ul> <h4>First 90 days</h4> <ul> <li>Successfully onboard to the Exlink platform and document existing pipelines and dashboards.</li> <li>Deliver the first set of custom features from the engineering backlog.</li> <li>Independently manage CRM enhancement requests and maintain reliable reporting.</li> <li>Become a trusted contributor within the Exlink codebase.</li> <li>Establish yourself as the second owner of the data function, eliminating key operational dependencies.</li> </ul></p><p></p>

Responsible for supporting the IT Manager in managing, maintaining, and improving the company’s IT infrastructure, systems, networks, and business applications to ensure stable, secure, and efficient daily operations. This role provides advanced technical support, handles complex IT issues, supports ERP systems and business applications, assists in IT projects, and contributes to software development, integrations, automation, and digital transformation initiatives across the company. <br>MAIN DUTIES AND RESPONSIBILITIES <br>• Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed• Assist in IT projects such as system upgrades, software implementation, infrastructure improvements, migrations, integrations, and new technology rollouts• Develop, test, maintain, and improve internal software applications, scripts, tools, reports, and automation solutions to support business needs• Support integrations between software systems, websites, APIs, ERP, and third-party business applications• Coordinate with departments to understand technical needs and provide practical IT solutions in alignment with the IT Manager• Maintain proper IT documentation, system inventories, user guides, procedures, issue logs, and technical reports• Implement software updates, security patches, antivirus management, system upgrades, and firewall/VPN changes as assigned• Support network infrastructure including routers, switches, firewalls, VPN, Wi-Fi, IP phones, CCTV-related network systems, and branch connectivity• Assist the IT manager in Training and guiding employees on IT systems, cybersecurity awareness, ERP usage, and internal IT procedures• Assist in applying IT policies, procedures, access control rules, and best practices to improve efficiency and security• Support and guide junior IT staff or new joiners when needed and ensure assigned IT tasks are completed properly and on time• Prepare regular updates and technical reports for the IT Manager regarding issues, projects, system status, and completed tasks <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure• Good experience in ERP systems; Odoo experience is preferred• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems• Excellent troubleshooting, analytical, and problem-solving skills• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure• Strong communication, teamwork, and coordination skills• Ability to document systems, train users, and explain technical information clearly•

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB DUTIES:</p><p>Support the IT Manager in managing, monitoring, and maintaining the company s IT infrastructure, networks, computers, printers, software, and communication systems</p><p>Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues</p><p>Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions</p><p>Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.</p><p>Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager</p><p>Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Information Technology, Computer Science, Software Engineering, or a related field</li><li>4 6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role</li><li>Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure</li><li>Good experience in ERP systems; Odoo experience is preferred</li><li>Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations</li><li>Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications</li><li>Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures</li><li>Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems</li><li>Excellent troubleshooting, analytical, and problem-solving skills</li><li>Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure</li><li>Strong communication, teamwork, and coordination skills</li><li>Ability to document systems, train users, and explain technical information clearly</li><li>Ability to support management decisions and work under the direction of the IT Manager</li><li>Fluency in Arabic and English; French is an advantage</li></ul><p></p></section>

JOB DUTIES: <br>Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems <br>• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues <br>• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions <br>• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices. <br>• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager <br>• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed <br> <br>EDUCATION & SKILLS: <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field <br>• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role <br>• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure <br>• Good experience in ERP systems; Odoo experience is preferred <br>• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations <br>• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications <br>• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures <br>• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems <br>• Excellent troubleshooting, analytical, and problem-solving skills <br>• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure <br>• Strong communication, teamwork, and coordination skills <br>• Ability to document systems, train users, and explain technical information clearly <br>• Ability to support management decisions and work under the direction of the IT Manager <br>• Fluency in Arabic and English; French is an advantage

We are seeking a reliable and proactive IT Administrator to manage and support our organization's information technology systems. The successful candidate will be responsible for maintaining computer hardware, software applications, networks, and user support to ensure smooth day-to-day operations. <br> <br>Key Responsibilities <br>- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and other IT equipment. <br>- Install, update, and support operating systems and business software. <br>- Provide technical support to employees and resolve hardware and software issues promptly. <br>- Manage user accounts, email systems, and access permissions. <br>- Monitor and maintain network connectivity, internet access, Wi-Fi, and shared resources. <br>- Perform regular system updates, backups, and basic cybersecurity maintenance. <br>- Coordinate with external IT vendors and service providers when required. <br>- Maintain an inventory of IT assets and software licenses. <br>- Recommend and implement improvements to enhance system performance and security. <br>- Prepare basic IT documentation and user guides. <br> <br>Qualifications <br>- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field. <br>- 3-5 years of relevant IT support experience. <br>Strong knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware. <br>- Experience with printers, backup solutions, antivirus software, and basic network troubleshooting. <br>- Excellent problem-solving and communication skills. <br>- Ability to work independently and prioritize multiple tasks. <br> <br>Preferred Qualifications <br>- Experience with virtualization, cloud services, or ERP/business applications. <br>- Professional certifications such as CompTIA A+, NetworK+, Microsoft, or Cisco are an advantage

<p>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support. Ensure the availability, security, and performance of all IT systems to support seamless hotel operations. Develop and implement IT strategies, policies, and procedures aligned with business objectives. Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning. Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms. Plan, manage, and monitor the IT budget, technology investments, and vendor contracts. Lead IT projects, system upgrades, and new technology implementations. Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience. Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy. Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of 6 10 years of progressive IT experience, including 2 5 years in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul>

<p>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support. Ensure the availability, security, and performance of all IT systems to support seamless hotel operations. Develop and implement IT strategies, policies, and procedures aligned with business objectives. Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning. Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms. Plan, manage, and monitor the IT budget, technology investments, and vendor contracts. Lead IT projects, system upgrades, and new technology implementations. Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience. Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy. Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of 6 – 10 years of progressive IT experience, including 2 – 5 years in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a reliable and proactive IT Administrator to manage and support our organization's information technology systems. The successful candidate will be responsible for maintaining computer hardware, software applications, networks, and user support to ensure smooth day-to-day operations.</p><p>Key Responsibilities</p><ul><li>Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and other IT equipment.</li><li>Install, update, and support operating systems and business software.</li><li>Provide technical support to employees and resolve hardware and software issues promptly.</li><li>Manage user accounts, email systems, and access permissions.</li><li>Monitor and maintain network connectivity, internet access, Wi-Fi, and shared resources.</li><li>Perform regular system updates, backups, and basic cybersecurity maintenance.</li><li>Coordinate with external IT vendors and service providers when required.</li><li>Maintain an inventory of IT assets and software licenses.</li><li>Recommend and implement improvements to enhance system performance and security.</li><li>Prepare basic IT documentation and user guides.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</li><li>3-5 years of relevant IT support experience.</li><li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware.</li><li>Experience with printers, backup solutions, antivirus software, and basic network troubleshooting.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and prioritize multiple tasks.</li></ul><p>Preferred Qualifications</p><ul><li>Experience with virtualization, cloud services, or ERP/business applications.</li><li>Professional certifications such as CompTIA A+, NetworK+, Microsoft, or Cisco are an advantage.</li></ul><p></p></section>

JOB DUTIES: <br>Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems <br>• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues <br>• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions <br>• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices. <br>• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager <br>• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed <br> <br>EDUCATION & SKILLS: <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field <br>• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role <br>• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure <br>• Good experience in ERP systems; Odoo experience is preferred <br>• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations <br>• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications <br>• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures <br>• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems <br>• Excellent troubleshooting, analytical, and problem-solving skills <br>• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure <br>• Strong communication, teamwork, and coordination skills <br>• Ability to document systems, train users, and explain technical information clearly <br>• Ability to support management decisions and work under the direction of the IT Manager <br>• Fluency in Arabic and English; French is an advantage

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Administer, maintain, and monitor Windows and/or Linux servers. Install, configure, and support desktops, laptops, printers, and other IT equipment. Manage user accounts, permissions, email services, and access rights using Active Directory and Microsoft 365. Monitor network infrastructure, including switches, routers, firewalls, and wireless access points. Perform routine system maintenance, updates, patches, and software deployments. Maintain backup and disaster recovery systems to ensure business continuity. Monitor system performance and proactively resolve infrastructure issues. Troubleshoot hardware, software, network, and connectivity problems. Provide first and second-level technical support to end users. Implement and maintain endpoint security solutions, antivirus software, and security policies. Assist in managing virtualization platforms such as VMware or Hyper-V. Maintain IT asset inventory and software license records.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. 3 4 years of professional experience in IT Administration, Systems Administration, or Infrastructure Support</p><p></p></section>

Administer, maintain, and monitor Windows and/or Linux servers. <br>Install, configure, and support desktops, laptops, printers, and other IT equipment. <br>Manage user accounts, permissions, email services, and access rights using Active Directory and Microsoft 365. <br>Monitor network infrastructure, including switches, routers, firewalls, and wireless access points. <br>Perform routine system maintenance, updates, patches, and software deployments. <br>Maintain backup and disaster recovery systems to ensure business continuity. <br>Monitor system performance and proactively resolve infrastructure issues. <br>Troubleshoot hardware, software, network, and connectivity problems. <br>Provide first and second-level technical support to end users. <br>Implement and maintain endpoint security solutions, antivirus software, and security policies. <br>Assist in managing virtualization platforms such as VMware or Hyper-V. <br>Maintain IT asset inventory and software license records. <br> <br>Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. <br>3–4 years of professional experience in IT Administration, Systems Administration, or Infrastructure Support