وظائف موظف ملاحة - طرابلس لبنان

We are looking for an HR Officer to join our team in Tripoli. The role involves supporting daily HR operations, including recruitment, employee records management, and coordination of payroll and attendance. <br> <br>Key Responsibilities: <br> <br>Assist in recruitment and onboarding processes <br>Maintain employee records and HR documentation <br>Support payroll and attendance tracking <br>Ensure compliance with company policies and labor regulations

Medical Officer – Medical Services Department <br>The Medical Officer makes sure that our insured patients get quality healthcare. Being the first interlocutor with our risk carriers and medical providers for solving inquiries and complaints related to medical coverage decisions and patient cases. <br> <br>Duties: <br>• Make contact and negotiate with guarantors to solve problems concerning patients’ coverage cases. <br>• Assist guarantors in the underwriting and scoring of new and renewed adherents. <br>• Monitor the length of stay, utilization, medical cases, and their related costs. <br>• Generate hospitalization reports and follow up on tracked high-cost cases with the concerned Field Medical Officers <br>• Follow up on medical discharges with Field Medical Officers. <br>• Contribute to projects related to the Medical Services department as assigned by the Medical Director. <br> <br>Requirements: <br>• Medical Doctor degree <br>• 0 to 2 years of experience in the related field <br>• English & Arabic language, French is a plus. <br>• Excellent communication skills & Organizational skills <br>• Negotiation skills & problem-solving <br>• Analytical thinking skills <br>• Always up to date in terms of medical research

needed staff in Tripoli area

• Source, evaluate, and negotiate with suppliers to secure high-quality products at competitive prices. <br>• Prepare purchase orders (POs), follow up on approvals, and ensure timely order placement. <br>• Monitor supplier performance and maintain professional relationships. <br>2. Stock Monitoring & Control <br>• Follow up with the warehouse manager on minimum and maximum stock levels for all items to avoid shortages or overstock. <br>• Coordinate with the sales manager to forecast stock requirements based on sales trends. <br>• Alert relevant departments about critical stock levels and recommend replenishment. <br>• Bachelor’s degree in Electrical Engineering, Business administration, Supply chain, or a related technical field (mandatory). <br>• Minimum 2–4 years of experience in procurement, preferably in the technology sectors. <br>• Strong understanding of technical terminology. <br>• Experience with ERP procurement modules (Odoo preferred)

We’re Hiring - Call Center Agents ????✨ <br>Location: Crunchyz Burgers Office, Tripoli <br> <br>Requirements: <br> • Proven experience as a Call Center Agent <br> • Residence in Tripoli. <br> • Strong communication skills <br> <br>Job Details: <br> • Shifts: Monday to Thursday and Sunday from 12:30 PM - 10:45 PM / Friday and Saturday from 12:30 - 11:15 PM. <br> • Working Days: 6 days a week (1 day off) <br> <br>How to Apply: <br>Interested and qualified candidates can send their CV to careers@crunchyzburgers.com. <br>Please include “Call Center Agents” in the subject line, or WhatsApp +961 79123171

We’re Hiring - Call Center Agents ????✨ <br>Location: Crunchyz Burgers Office, Tripoli <br> <br>Requirements: <br> • Proven experience as a Call Center Agent <br> • Residence in Tripoli. <br> • Strong communication skills <br> <br>Job Details: <br> • Shifts: Monday to Thursday and Sunday from 12:30 PM - 10:45 PM / Friday and Saturday from 12:30 - 11:15 PM. <br> • Working Days: 6 days a week (1 day off) <br> <br>How to Apply: <br>Interested and qualified candidates can send their CV to careers@crunchyzburgers.com. <br>Please include “Call Center Agents” in the subject line, or WhatsApp +961 79123171

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Coordinate with the HR Admin Manager to understand hiring needs and job requirements.</p><p>Prepare and update job descriptions when needed. (old or new positions)</p><p>Post vacancies on suitable recruitment channels and source candidates through job portals, LinkedIn, referrals, and databases.</p><p>Screen CVs and shortlist suitable candidates.</p><p>Conduct phone screenings and first interviews.</p><p>Schedule second interviews with the CEO, HR Manager and/or department heads when applicable.</p><p>Collect interview feedback and share recruitment recommendations with the HR Manager.</p><p>Follow up with candidates throughout the recruitment process.</p><p>Prepare job offers after needed approvals and explain offer details to selected candidates.</p><p>Maintain recruitment trackers, candidate database, and hiring reports.</p><p>Build a talent pool for current and future vacancies.</p><p>Coordinate onboarding requirements such as joining date and required documents.</p><p>Ensure recruitment activities follow company policies and labor law requirements</p><p>Conduct HR orientation in the first joining date and prepare an orientation onboarding plan for the new joiner and communicate it to the related department.</p><p>Follow up on the onboarding plan for the new joiner (implementation). Follow up on performance, evaluation of the new joiner weekly, monthly and after probation period.</p><p>Support the HR Manager in recruitment-related tasks and HR projects when needed.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Human Resources, Business Administration, or related field.</li><li>Minimum 5 years of experience in recruitment or talent acquisition.</li><li>Good knowledge of recruitment processes and interview techniques.</li><li>Strong communication, interpersonal, and follow-up skills.</li><li>Ability to manage several vacancies at the same time.</li><li>Proficiency in Microsoft Office and recruitment platforms.</li><li>Fluency in Arabic and English; French is an advantage.</li></ul><p></p></section>

JOB DUTIES: <br>• Coordinate with the HR Admin Manager to understand hiring needs and job requirements. <br>• Prepare and update job descriptions when needed. (old or new positions) <br>• Post vacancies on suitable recruitment channels and source candidates through job portals, LinkedIn, referrals, and databases. <br>• Screen CVs and shortlist suitable candidates. <br>• Conduct phone screenings and first interviews. <br>• Schedule second interviews with the CEO, HR Manager and/or department heads when applicable. <br>• Collect interview feedback and share recruitment recommendations with the HR Manager. <br>• Follow up with candidates throughout the recruitment process. <br>• Prepare job offers after needed approvals and explain offer details to selected candidates. <br>• Maintain recruitment trackers, candidate database, and hiring reports. <br>• Build a talent pool for current and future vacancies. <br>• Coordinate onboarding requirements such as joining date and required documents. <br>• Ensure recruitment activities follow company policies and labor law requirements <br>• Conduct HR orientation in the first joining date and prepare an orientation onboarding plan for the new joiner and communicate it to the related department. <br>• Follow up on the onboarding plan for the new joiner (implementation). Follow up on performance, evaluation of the new joiner weekly, monthly and after probation period. <br>• Support the HR Manager in recruitment-related tasks and HR projects when needed. <br> <br>EDUCATION & SKILLS: <br>• Bachelor’s degree in Human Resources, Business Administration, or related field. <br>• Minimum 5 years of experience in recruitment or talent acquisition. <br>• Good knowledge of recruitment processes and interview techniques. <br>• Strong communication, interpersonal, and follow-up skills. <br>• Ability to manage several vacancies at the same time. <br>• Proficiency in Microsoft Office and recruitment platforms. <br>• Fluency in Arabic and English; French is an advantage

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>JOB DUTIES:<br></b><br> Coordinate with the HR Admin Manager to understand hiring needs and job requirements.<br><br> Prepare and update job descriptions when needed. (old or new positions)<br><br> Post vacancies on suitable recruitment channels and source candidates through job portals, LinkedIn, referrals, and databases.<br><br> Screen CVs and shortlist suitable candidates.<br><br> Conduct phone screenings and first interviews.<br><br> Schedule second interviews with the CEO, HR Manager and/or department heads when applicable.<br><br> Collect interview feedback and share recruitment recommendations with the HR Manager.<br><br> Follow up with candidates throughout the recruitment process.<br><br> Prepare job offers after needed approvals and explain offer details to selected candidates.<br><br> Maintain recruitment trackers, candidate database, and hiring reports.<br><br> Build a talent pool for current and future vacancies.<br><br> Coordinate onboarding requirements such as joining date and required documents.<br><br> Ensure recruitment activities follow company policies and labor law requirements<br><br> Conduct HR orientation in the first joining date and prepare an orientation onboarding plan for the new joiner and communicate it to the related department.<br><br> Follow up on the onboarding plan for the new joiner (implementation). Follow up on performance, evaluation of the new joiner weekly, monthly and after probation period. <br><br> Support the HR Manager in recruitment-related tasks and HR projects when needed.<br><br> <br><b>EDUCATION &amp; SKILLS:</b><br><br> Bachelor s degree in Human Resources, Business Administration, or related field.<br><br> Minimum 5 years of experience in recruitment or talent acquisition.<br><br> Good knowledge of recruitment processes and interview techniques.<br><br> Strong communication, interpersonal, and follow-up skills.<br><br> Ability to manage several vacancies at the same time.<br><br> Proficiency in Microsoft Office and recruitment platforms.<br><br> Fluency in Arabic and English; French is an advantage.</div></section>

<p>We are looking for an HR Officer to join our team in Tripoli. The role involves supporting daily HR operations, including recruitment, employee records management, and coordination of payroll and attendance.</p><p><b>Key Responsibilities:</b></p><p>Assist in recruitment and onboarding processes</p><p>Maintain employee records and HR documentation</p><p>Support payroll and attendance tracking</p><p>Ensure compliance with company policies and labor regulations</p>

We are seeking an experienced and dynamic Restaurant Branch Manager to lead the daily operations of our international cuisine restaurant in Tripoli. The ideal candidate will be responsible for ensuring exceptional customer service, achieving financial and operational targets, managing staff performance, and maintaining the highest standards of food quality, hygiene, and guest satisfaction. <br> <br>Responsibilities <br>Oversee the daily operations of the restaurant to ensure smooth and efficient service. <br>Lead, motivate, and supervise the restaurant team, including supervisors, kitchen staff, and service staff. <br>Ensure exceptional customer service and promptly resolve guest concerns or complaints. <br>Monitor food quality, presentation, cleanliness, and compliance with health and safety regulations. <br>Control labor costs, food costs, and operating expenses while maximizing profitability. <br>Prepare and analyze daily, weekly, and monthly sales and operational reports. <br>Manage inventory levels, purchasing, and stock control to minimize waste and shortages. <br>Coordinate with the Head Chef and kitchen team to ensure consistency in food quality and service. <br>Recruit, train, coach, and evaluate employees to maintain a high-performing team. <br>Develop staff schedules to ensure adequate coverage while controlling labor costs. <br>Implement company policies, operational procedures, and service standards. <br>Drive sales through promotional activities, upselling initiatives, and customer engagement. <br>Ensure compliance with company policies, food safety standards, and local regulations. <br> <br>Qualifications <br>Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. <br>Minimum 5 years of restaurant management experience, including at least 2 years as a Branch or Restaurant Manager. <br>Experience managing an international cuisine restaurant is required. <br>Strong leadership, communication, and team management skills. <br>Excellent understanding of restaurant operations, budgeting, cost control, and inventory management. <br>Strong problem-solving and decision-making abilities. <br>Proficiency in Microsoft Office and restaurant POS systems. <br>Ability to work flexible hours, including evenings, weekends, and holidays

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Plans, organizes and controls operation in a professional manner. Achieves excellence in all areas of service. Ensures that everyone is informed about obligations. Inspects all areas of operation regularly. Keeps and maintains a record of company clients, suppliers and equipment. Closely monitors stock level and rotation. Ensures timely execution of services. Maintains daily control on quality and quantity of food served to clients. Controls all food deliveries. Develops and maintains good relationship with clients through regular contacts. Measures and enhances customers satisfactions. Handles complain suggestions from clients with positive attitudes. Ensures that all employees are well trained for their respective position and are Well aware of their duties and responsibilities. Leads and motivates co-staff to achieve goals.</p></div></section>

• Plans, organizes and controls operation in a professional manner. <br>• Achieves excellence in all areas of service. <br>• Ensures that everyone is informed about obligations. <br>• Inspects all areas of operation regularly. <br>• Keeps and maintains a record of company clients, suppliers and equipment. <br>• Closely monitors stock level and rotation. <br>• Ensures timely execution of services. <br>• Maintains daily control on quality and quantity of food served to clients. <br>• Controls all food deliveries. <br>• Develops and maintains good relationship with clients through regular contacts. <br>• Measures and enhances customers’ satisfactions. <br>• Handles complain suggestions from clients with positive attitudes. <br>• Ensures that all employees are well trained for their respective position and are <br>• Well aware of their duties and responsibilities. <br>• Leads and motivates co-staff to achieve goals

Store Manager <br> <br>Job Summary <br>The Store Manager is responsible for the overall operation of the store, including sales performance, staff supervision, customer service, inventory control, and ensuring a safe, well-organized shopping environment. This role combines leadership, operational oversight, and a strong focus on achieving business targets. <br> <br>Key Responsibilities <br> <br>Operations & Sales <br> <br>Oversee day-to-day store operations to ensure smooth, efficient functioning <br>Set and drive achievement of sales targets and KPIs <br>Monitor and analyze sales performance, preparing regular reports for upper management <br>Ensure the store complies with company policies, health and safety regulations, and legal requirements <br> <br>Staff Management <br> <br>Recruit, train, and onboard new employees <br>Create staff schedules and manage payroll budgets <br>Supervise, motivate, and evaluate staff performance <br>Foster a positive work environment and address any personnel issues <br>Conduct regular team meetings to communicate goals and updates <br> <br>Customer Service <br> <br>Ensure a high standard of customer service is maintained at all times <br>Handle escalated customer complaints and resolve issues effectively <br>Monitor customer feedback and implement improvements <br> <br>Inventory & Merchandising <br> <br>Manage stock levels, ordering, and inventory control to minimize loss <br>Oversee visual merchandising and ensure the store is well-presented <br>Coordinate with suppliers and vendors as needed <br> <br>Financial Management <br> <br>Manage store budgets, control expenses, and monitor profitability <br>Handle cash management and ensure accurate financial record-keeping <br>Analyze financial data to identify areas for improvement <br> <br>Qualifications <br> <br>Bachelor's degree in Business Administration, Retail Management, or related field (preferred) <br>2–5 years of retail experience, with at least 1–2 years in a supervisory or management role <br>Proven track record of meeting or exceeding sales targets <br> <br>Skills & Competencies <br> <br>Strong leadership and team management abilities <br>Excellent communication and interpersonal skills <br>Problem-solving and decision-making capabilities <br>Organizational and multitasking skills <br>Familiarity with POS systems and retail management software <br>Financial acumen (budgeting, P&L understanding) <br> <br>Working Conditions <br> <br>Typically full-time, may require evenings, weekends, and holidays <br>Primarily on the sales floor with some time in a back office for administrative tasks

The Senior Accountant is responsible for overseeing daily accounting operations, ensuring accuracy in financial reporting, and maintaining compliance with accounting standards and company policies. This role involves preparing financial statements, managing accounts, supervising junior staff, and supporting management with financial planning and analysis <br> <br>MAIN DUTIES AND RESPONSIBILITIES: <br>• Manage and supervise daily accounting operations, including accounts payable, accounts receivable, and general ledger <br>• Prepare, review, and analyze financial statements, reports, and budgets <br>• Ensure compliance with accounting standards, company policies, and local regulations <br>• Conduct financial analysis to support management decision-making <br>• Reconcile bank statements, ledgers, and accounts to ensure accuracy <br>• Assist with internal and external audits, providing necessary documentation and explanations <br>• Monitor cash flow, expenses, and financial transactions to optimize financial performance <br>• Mentor junior accounting staff and support their professional development <br>• Recommend process improvements to enhance efficiency and financial accuracy <br> <br>REGULATORY REQUIREMENTS (Education and Experience) and SKILLS: <br> <br>• Bachelor’s degree in Accounting, Finance, or related field; CPA or equivalent certification is a plus <br>• Minimum of 5 years of accounting experience, with at least 2 years in a senior or supervisory role <br>• Strong knowledge of accounting principles, financial reporting, and tax regulations <br>• Proficiency in ERP systems (Odoo is a plus) and Microsoft Office tools <br>• Excellent analytical, problem-solving, and organizational skills <br>• Strong communication and interpersonal abilities <br>• Fluency in Arabic and English; French is an advantage

Responsible for supporting the IT Manager in managing, maintaining, and improving the company’s IT infrastructure, systems, networks, and business applications to ensure stable, secure, and efficient daily operations. This role provides advanced technical support, handles complex IT issues, supports ERP systems and business applications, assists in IT projects, and contributes to software development, integrations, automation, and digital transformation initiatives across the company. <br>MAIN DUTIES AND RESPONSIBILITIES <br>• Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed• Assist in IT projects such as system upgrades, software implementation, infrastructure improvements, migrations, integrations, and new technology rollouts• Develop, test, maintain, and improve internal software applications, scripts, tools, reports, and automation solutions to support business needs• Support integrations between software systems, websites, APIs, ERP, and third-party business applications• Coordinate with departments to understand technical needs and provide practical IT solutions in alignment with the IT Manager• Maintain proper IT documentation, system inventories, user guides, procedures, issue logs, and technical reports• Implement software updates, security patches, antivirus management, system upgrades, and firewall/VPN changes as assigned• Support network infrastructure including routers, switches, firewalls, VPN, Wi-Fi, IP phones, CCTV-related network systems, and branch connectivity• Assist the IT manager in Training and guiding employees on IT systems, cybersecurity awareness, ERP usage, and internal IT procedures• Assist in applying IT policies, procedures, access control rules, and best practices to improve efficiency and security• Support and guide junior IT staff or new joiners when needed and ensure assigned IT tasks are completed properly and on time• Prepare regular updates and technical reports for the IT Manager regarding issues, projects, system status, and completed tasks <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure• Good experience in ERP systems; Odoo experience is preferred• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems• Excellent troubleshooting, analytical, and problem-solving skills• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure• Strong communication, teamwork, and coordination skills• Ability to document systems, train users, and explain technical information clearly•

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB DUTIES:</p><p>Support the IT Manager in managing, monitoring, and maintaining the company s IT infrastructure, networks, computers, printers, software, and communication systems</p><p>Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues</p><p>Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions</p><p>Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.</p><p>Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager</p><p>Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Information Technology, Computer Science, Software Engineering, or a related field</li><li>4 6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role</li><li>Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure</li><li>Good experience in ERP systems; Odoo experience is preferred</li><li>Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations</li><li>Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications</li><li>Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures</li><li>Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems</li><li>Excellent troubleshooting, analytical, and problem-solving skills</li><li>Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure</li><li>Strong communication, teamwork, and coordination skills</li><li>Ability to document systems, train users, and explain technical information clearly</li><li>Ability to support management decisions and work under the direction of the IT Manager</li><li>Fluency in Arabic and English; French is an advantage</li></ul><p></p></section>

JOB DUTIES: <br>Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems <br>• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues <br>• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions <br>• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices. <br>• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager <br>• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed <br> <br>EDUCATION & SKILLS: <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field <br>• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role <br>• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure <br>• Good experience in ERP systems; Odoo experience is preferred <br>• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations <br>• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications <br>• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures <br>• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems <br>• Excellent troubleshooting, analytical, and problem-solving skills <br>• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure <br>• Strong communication, teamwork, and coordination skills <br>• Ability to document systems, train users, and explain technical information clearly <br>• Ability to support management decisions and work under the direction of the IT Manager <br>• Fluency in Arabic and English; French is an advantage

JOB DUTIES: <br>Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems <br>• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues <br>• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions <br>• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices. <br>• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager <br>• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed <br> <br>EDUCATION & SKILLS: <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field <br>• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role <br>• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure <br>• Good experience in ERP systems; Odoo experience is preferred <br>• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations <br>• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications <br>• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures <br>• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems <br>• Excellent troubleshooting, analytical, and problem-solving skills <br>• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure <br>• Strong communication, teamwork, and coordination skills <br>• Ability to document systems, train users, and explain technical information clearly <br>• Ability to support management decisions and work under the direction of the IT Manager <br>• Fluency in Arabic and English; French is an advantage

The Stock and Operations Manager provides end-to-end leadership for the company’s warehouse, inventory, delivery and fleet, and technical service operations. The role ensures that stock is accurate and available, orders and transfers are fulfilled safely and on time, vehicles and operational assets are controlled efficiently, and technical services meet defined quality and turnaround standards. The manager leads the three department heads, aligns priorities across functions, resolves escalations, and turns operational data into corrective actions that improve service, cost, control, and customer satisfaction. <br>Main Duties and Responsibilities <br>Operational Leadership and Coordination <br>• Lead, coach, and hold accountable the Warehouse Manager, Technical or Service Center Manager, and Delivery and Fleet Supervisor. <br>• Translate company objectives into department plans, daily priorities, service standards, manpower allocation, and measurable targets. <br>• Run regular operations meetings and ensure effective handovers between warehouse, delivery, technical, sales, procurement, accounting, and project teams. <br>• Maintain clear ownership for every operational request, escalation, and exception from receipt through closure. <br>• Identify capacity constraints, workflow gaps, and recurring failures, then implement and follow up corrective and preventive actions. <br>Stock and Warehouse Governance <br>• Ensure accurate receiving, storage, picking, packing, dispatch, returns, internal transfers, and replenishment across all warehouses and stock locations. <br>• Own inventory accuracy and ensure cycle counts, scheduled physical inventories, reconciliations, serial tracking, and discrepancy investigations are completed and documented. <br>• Review stock adjustments, damaged or obsolete items, negative stock, excess stock, slow-moving items, and near-out-of-stock risks; coordinate action with stock control, procurement, sales, and accounting. <br>• Approve or escalate stock-related exceptions according to the company’s authority matrix, ensuring proper supporting documents and segregation of duties. <br>• Ensure warehouse layout, product identification, storage conditions, housekeeping, access control, and safety practices protect employees and company assets. <br>Delivery and Fleet Management <br>• Ensure deliveries and stock transfers are planned, routed, dispatched, tracked, and completed accurately, safely, and on time. <br>• Monitor vehicle availability, utilization, fuel consumption, mileage, maintenance, inspections, insurance, registration, licensing, incidents, and operating cost. <br>• Review delivery failures, delays, damages, shortages, returns, and customer complaints, and ensure root causes and corrective actions are recorded. <br>• Optimize routes, scheduling, loading, and vehicle allocation to improve service levels while controlling cost. <br>• Ensure drivers and helpers comply with traffic laws, safety requirements, vehicle checklists, and company procedures. <br>Technical Team and Service Operations <br>• Oversee workshop, service center, maintenance, repair, after-sales support, warranty handling, field visits, and technical team scheduling. <br>• Ensure service requests and work orders are assigned, documented, prioritized, and completed within agreed turnaround times. <br>• Monitor technical quality, repeat repairs, spare-parts and tool usage, warranty claims, preventive maintenance, and customer escalations. <br>• Coordinate technical manpower and site support with projects, sales, and customers while maintaining clear scope, approval, and handover records. <br>• Ensure technicians receive the training, tools, safety equipment, product knowledge, and procedures required to perform effectively. <br>Systems, Controls, and Reporting <br>• Ensure all operational transactions and records are entered accurately and on time in the ERP system, including receipts, transfers, deliveries, returns, repairs, serial numbers, spare parts, and stock adjustments. <br>• Establish practical SOPs, checklists, approval controls, and audit trails across the three departments, and verify consistent implementation. <br>• Prepare daily, weekly, and monthly dashboards covering stock, warehouse, delivery, fleet, and technical performance, with analysis and action plans. <br>• Partner with Accounting and Stock Control to reconcile inventory and investigate variances; partner with IT or ERP support to resolve system issues that affect operations. <br>• Maintain complete operational records and ensure readiness for internal reviews, stock audits, warranty verification, and regulatory inspections. <br> <br>Education Experience and Skills <br>• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Engineering, or a related field. <br>• Minimum 7 years of progressive experience in operations, warehousing, logistics, stock control, fleet, or technical service, including at least 3 years in a management role. <br>• Demonstrated ability to manage multiple operational departm