وظائف فني دوكو - طرابلس لبنان

Main Duties and Responsibilities <br>Operational Leadership and Coordination <br>• Lead, coach, and hold accountable the Warehouse Manager, Technical or Service Center Manager, and Delivery and Fleet Supervisor. <br>• Translate company objectives into department plans, daily priorities, service standards, manpower allocation, and measurable targets. <br>• Ensure accurate receiving, storage, picking, packing, dispatch, returns, internal transfers, and replenishment across all warehouses and stock locations. <br>• Own inventory accuracy and ensure cycle counts, scheduled physical inventories, reconciliations, serial tracking, and discrepancy investigations are completed and documented. <br>• Review stock adjustments, damaged or obsolete items, negative stock, excess stock, slow-moving items, and near-out-of-stock risks; coordinate action with stock control, procurement, sales, and accounting. <br> <br>Education Experience and Skills <br>• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Engineering, or a related field. <br>• Minimum 7 years of progressive experience in operations, warehousing, logistics, stock control, fleet, or technical service, including at least 3 years in a management role. <br>• Demonstrated ability to manage multiple operational departments and lead managers or supervisors. <br>• Strong knowledge of inventory control, warehouse operations, delivery planning, fleet management, service workflows, and operational safety. <br>• Strong command of ERP systems; experience with Odoo is preferred. Proficiency in Microsoft Excel and operational reporting is required

<p>Supervise daily steel structure works on site and ensure execution according to approved drawings and project specifications.<br>Coordinate with the technical team, site, subcontractors, and project management to ensure smooth workflow and proper site execution.<br>Review and understand structural drawings, erection drawings, shop drawings, and connection details before execution.<br>Monitor steel installation activities including alignment, leveling, bolting, welding, and structural connections.<br>Ensure all steel works are completed in compliance with quality standards and approved inspection procedures.<br>Follow up on site progress and ensure that work is completed within the planned schedule and standards.<br>Identify technical or site-related issues and report them promptly to the project manager.<br>Ensure proper handling, storage, and use of steel members and related materials on site with minimum loss.<br>Monitor manpower productivity and allocate tasks efficiently to achieve daily and weekly targets.<br>Enforce health and safety procedures on site and ensure the team uses proper PPE and safe working methods.</p><p><strong>Desired Candidate Profile</strong></p><div>Diploma or technical certification in Civil Engineering, Mechanical Engineering, Structural Works, or a related field.</div><div>Strong knowledge of steel structure installation methods, drawings, and construction practices.</div><div>Good ability to read and interpret structural and technical drawings.</div><div>Familiarity with welding, bolting, alignment, and steel connection requirements.</div><div>Good understanding of site safety regulations and quality control procedures.</div><div>Ability to supervise teams and coordinate with multiple departments on site.</div><div>Good communication and problem-solving skills.</div><div>Ability to work under pressure and meet project deadlines.</div>

Responsible for supporting the IT Manager in managing, maintaining, and improving the company’s IT infrastructure, systems, networks, and business applications to ensure stable, secure, and efficient daily operations. This role provides advanced technical support, handles complex IT issues, supports ERP systems and business applications, assists in IT projects, and contributes to software development, integrations, automation, and digital transformation initiatives across the company. <br>MAIN DUTIES AND RESPONSIBILITIES <br>• Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed• Assist in IT projects such as system upgrades, software implementation, infrastructure improvements, migrations, integrations, and new technology rollouts• Develop, test, maintain, and improve internal software applications, scripts, tools, reports, and automation solutions to support business needs• Support integrations between software systems, websites, APIs, ERP, and third-party business applications• Coordinate with departments to understand technical needs and provide practical IT solutions in alignment with the IT Manager• Maintain proper IT documentation, system inventories, user guides, procedures, issue logs, and technical reports• Implement software updates, security patches, antivirus management, system upgrades, and firewall/VPN changes as assigned• Support network infrastructure including routers, switches, firewalls, VPN, Wi-Fi, IP phones, CCTV-related network systems, and branch connectivity• Assist the IT manager in Training and guiding employees on IT systems, cybersecurity awareness, ERP usage, and internal IT procedures• Assist in applying IT policies, procedures, access control rules, and best practices to improve efficiency and security• Support and guide junior IT staff or new joiners when needed and ensure assigned IT tasks are completed properly and on time• Prepare regular updates and technical reports for the IT Manager regarding issues, projects, system status, and completed tasks <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure• Good experience in ERP systems; Odoo experience is preferred• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems• Excellent troubleshooting, analytical, and problem-solving skills• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure• Strong communication, teamwork, and coordination skills• Ability to document systems, train users, and explain technical information clearly•

JOB DUTIES: <br>•Supervise daily steel structure works on site and ensure execution according to approved drawings and project specifications. <br>•Coordinate with the technical team, site, subcontractors, and project management to ensure smooth workflow and proper site execution. <br>•Review and understand structural drawings, erection drawings, shop drawings, and connection details before execution. <br>•Monitor steel installation activities including alignment, leveling, bolting, welding, and structural connections. <br>•Ensure all steel works are completed in compliance with quality standards and approved inspection procedures. <br>•Follow up on site progress and ensure that work is completed within the planned schedule and standards. <br>•Identify technical or site-related issues and report them promptly to the project manager. <br>•Ensure proper handling, storage, and use of steel members and related materials on site with minimum loss. <br>•Monitor manpower productivity and allocate tasks efficiently to achieve daily and weekly targets. <br>•Enforce health and safety procedures on site and ensure the team uses proper PPE and safe working methods. <br> <br>EDUCATION: <br>•Diploma or technical certification in Civil Engineering, Mechanical Engineering, Structural Works, or a related field. <br>•Strong knowledge of steel structure installation methods, drawings, and construction practices. <br>•Good ability to read and interpret structural and technical drawings. <br>•Familiarity with welding, bolting, alignment, and steel connection requirements. <br>•Good understanding of site safety regulations and quality control procedures. <br>•Ability to supervise teams and coordinate with multiple departments on site. <br>•Good communication and problem-solving skills. <br>•Ability to work under pressure and meet project deadlines

JOB DUTIES: <br>•Supervise daily steel structure works on site and ensure execution according to approved drawings and project specifications. <br>•Coordinate with the technical team, site, subcontractors, and project management to ensure smooth workflow and proper site execution. <br>•Review and understand structural drawings, erection drawings, shop drawings, and connection details before execution. <br>•Monitor steel installation activities including alignment, leveling, bolting, welding, and structural connections. <br>•Ensure all steel works are completed in compliance with quality standards and approved inspection procedures. <br>•Follow up on site progress and ensure that work is completed within the planned schedule and standards. <br>•Identify technical or site-related issues and report them promptly to the project manager. <br>•Ensure proper handling, storage, and use of steel members and related materials on site with minimum loss. <br>•Monitor manpower productivity and allocate tasks efficiently to achieve daily and weekly targets. <br>•Enforce health and safety procedures on site and ensure the team uses proper PPE and safe working methods. <br> <br>EDUCATION: <br>•Diploma or technical certification in Civil Engineering, Mechanical Engineering, Structural Works, or a related field. <br>•Strong knowledge of steel structure installation methods, drawings, and construction practices. <br>•Good ability to read and interpret structural and technical drawings. <br>•Familiarity with welding, bolting, alignment, and steel connection requirements. <br>•Good understanding of site safety regulations and quality control procedures. <br>•Ability to supervise teams and coordinate with multiple departments on site. <br>•Good communication and problem-solving skills. <br>•Ability to work under pressure and meet project deadlines

• Supervise daily steel structure works on site and ensure execution according to approved drawings and project specifications. <br>• Coordinate with the technical team, site, subcontractors, and project management to ensure smooth workflow and proper site execution. <br>• Review and understand structural drawings, erection drawings, shop drawings, and connection details before execution. <br>• Monitor steel installation activities including alignment, leveling, bolting, welding, and structural connections. <br>• Ensure all steel works are completed in compliance with quality standards and approved inspection procedures. <br>• Follow up on site progress and ensure that work is completed within the planned schedule and standards. <br>• Identify technical or site-related issues and report them promptly to the project manager. <br>• Ensure proper handling, storage, and use of steel members and related materials on site with minimum loss. <br>• Monitor manpower productivity and allocate tasks efficiently to achieve daily and weekly targets. <br>• Enforce health and safety procedures on site and ensure the team uses proper PPE and safe working methods. <br>• Attend coordination meetings and provide updates on work progress, delays, risks, and site requirements. <br>• Support the project coordinator in preparing daily reports, progress reports, and site activity records. <br>• Ensure all lifting, erection, and steel installation activities are executed safely and efficiently. <br>Required Qualifications <br>• Diploma or technical certification in Civil Engineering, Mechanical Engineering, Structural Works, or a related field. <br>• Strong knowledge of steel structure installation methods, drawings, and construction practices. <br>• Good ability to read and interpret structural and technical drawings. <br>• Familiarity with welding, bolting, alignment, and steel connection requirements. <br>• Good understanding of site safety regulations and quality control procedures. <br>• Ability to supervise teams and coordinate with multiple departments on site. <br>• Good communication and problem-solving skills. <br>• Ability to work under pressure and meet project deadlines

Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred