وظائف مدير مشتريات في لبنان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The B2B Sales Manager Raw Materials (Food &amp; Non-Food) will spearhead business development and sales growth across Africa. This role is responsible for identifying new markets, acquiring corporate clients, and promoting raw material products to industrial buyers and distributors. The manager will travel extensively across African countries to establish strong client relationships, negotiate contracts, and drive revenue growth.</p><p>Develop and execute sales strategies to expand market share across African countries.</p><p>Identify, approach, and secure new corporate clients and distributors.</p><p>Promote raw material products (food and non-food) to industrial buyers and corporates.</p><p>Negotiate contracts, pricing, and long-term supply agreements to ensure consistent and reliable delivery of raw materials to customers.</p><p>Provide market intelligence reports to management on trends, competitors, and opportunities.</p><p>Maintain accurate records of sales activities, pipeline, and client interactions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong business development and networking ability.</p><p>Excellent negotiation and persuasion skills.</p><p>Cross-cultural communication and adaptability.</p><p>Strategic thinking with a results-oriented mindset.</p><p>Ability to work independently and manage extensive travel schedules.</p><p>Resilience and problem-solving in diverse market conditions.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The CSM will manage strategic enterprise client relationships, serving as a trusted advisor to senior executives and key decision-makers. Lead complex product implementations and business transformation initiatives, driving successful adoption, commercial growth, and long-term client value. Collaborate with cross-functional and regional stakeholders to deliver large-scale projects, leveraging data-driven insights to inform strategy, optimise performance, and achieve business objectives.</p><p>Core Responsibilities and Accountabilities:</p><p>Client Relationship Management</p><ul><li>Function as the primary post-sale point of contact for assigned clients.</li><li>Build trusted relationships across business and technical stakeholders.</li><li>Understand client objectives, pain points, and strategic priorities.</li><li>Conduct regular business reviews and success planning sessions.</li></ul><p>Success Planning &amp; Value Realization</p><ul><li>Develop and maintain Client Success Plans (CSPs).</li><li>Define measurable client outcomes and track progress.</li><li>Demonstrate business value through data-driven insights and performance reviews.</li><li>Drive achievement of client KPIs and business goals.</li></ul><p>Product Adoption &amp; Growth</p><ul><li>Maximize utilization and adoption of our products and services.</li><li>Identify under-utilized solutions and recommend optimization opportunities.</li><li>Drive revenue realization from newly implemented products.</li><li>Surface qualified sales leads and expansion opportunities for Account Executives.</li></ul><p>Program &amp; Operational Leadership</p><ul><li>Monitor onboarding and implementation progress.</li><li>Orchestrate internal stakeholders across Product, Sales, Risk, Operations, Technical Solutions, and Support.</li><li>Function as an escalation point for critical client issues.</li><li>Ensure client readiness for product launches and changes.</li></ul><p>Business Optimization</p><ul><li>Analyze client performance trends and health metrics.</li><li>Proactively identify opportunities for improvement.</li><li>Provide strategic recommendations using data and industry knowledge.</li><li>Support retention and long-term client growth.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Knowledge and Experience:</p><ul><li>Strong client-centric approach with expertise in stakeholder management, needs analysis, and executive communication.</li><li>Expertise in lead generation, success planning, data-driven storytelling, product adoption, and consultative client engagement.</li><li>Strong commercial acumen with critical thinking, advanced problem-solving, and data analytics to deliver strategic outcomes.</li><li>Proven ability to manage projects, coordinate cross-functional teams, optimise resources, and deliver outcomes within tight timelines.</li></ul><p>Mandatory Skills:</p><ul><li>Bachelor's degree in Computer Science, Technology, Engineering, or a related field (Master's preferred).</li><li>12+ years of experience in Payments, Banking, Financial Services, FinTech, Consulting, and Client Success / Relationship Management</li><li>Regional experience, including working in a faced-paced matrix organisation.</li><li>Excellent communication skills in English (written, verbal, and presentation).</li></ul><p>Preferred Skills:</p><ul><li>Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.</li><li>An understanding of regional regulations across financial services or payment networks.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">We're Hiring: Research &amp; Development (R&amp;D) Manager<br><br> <br>Location: Bekaa, Lebanon<br><br> <br>Are you passionate about food innovation and product development? Do you have experience developing new dairy products, improving existing formulations, and driving continuous improvement? Join Liban Lait and play a key role in shaping the future of our product portfolio.<br><br> <br><b>Key Responsibilities</b><br><br>Lead new product development from concept through commercialization.<br><br>Improve existing products through formulation, quality enhancement, and cost optimization.<br><br>Plan, coordinate, and execute product and packaging trials.<br><br>Collaborate with Production, Quality, Procurement, and Marketing to ensure successful product launches.<br><br>Evaluate new ingredients, technologies, and packaging solutions.<br><br>Conduct sensory evaluations and analyze feedback to enhance product quality.<br><br>Monitor market trends, customer needs, and competitor products.<br><br>Ensure compliance with food safety, quality, and regulatory requirements.<br><br>Maintain accurate documentation of all R&amp;D projects and trials.<br><br><b>Qualifications</b><br><br>Bachelor's degree in Food Technology, Food Science, Dairy Technology, or a related field.<br><br>Minimum 3 years of experience in Research &amp; Development within the food manufacturing industry.<br><br>Experience in the dairy or cheese industry is highly preferred.<br><br>Strong knowledge of food formulation, manufacturing processes, and quality systems.<br><br>Excellent analytical, problem-solving, and project management skills.<br><br>Creative mindset with a passion for innovation.<br><br>Strong communication and cross-functional collaboration skills.<br><br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>We're Hiring: Customer Service Manager</b></p><p><b><br></b></p><p><b>Location: Lebanon</b></p><p><b><br></b></p><p><b>Company: Evo Wallet</b></p><p><br></p><p>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels.</p><p><br></p><p><b>Key Responsibilities:</b></p><p><br></p><p>Lead and manage the Customer Service team to achieve performance targets</p><p><br></p><p>Develop and implement customer service policies, procedures, and standards</p><p><br></p><p>Monitor service quality, customer satisfaction, and team performance metrics</p><p><br></p><p>Collaborate with internal departments to address customer needs and operational issues</p><p><br></p><p>Prepare regular performance and customer insight reports for management</p><p><br></p><p>Coach, train, and develop customer service representatives</p><p><br></p><p><b>Requirements:</b></p><p><br></p><p>Bachelor's degree in Business Administration or a related field</p><p><br></p><p>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</p><p><br></p><p>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</p><p><br></p><p>Strong leadership, communication, and problem-solving skills</p><p><br></p><p>Customer-centric mindset with the ability to manage multiple priorities</p><p><br></p><p>Proficiency in Microsoft Office and customer service management tools</p><p><br></p><p>Fluency in English and Arabic; French is a plus</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Requirements:</b></p><ul><li>Bachelor's degree in Business Administration or a related field</li><li>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</li><li>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</li><li>Strong leadership, communication, and problem-solving skills</li><li>Customer-centric mindset with the ability to manage multiple priorities</li><li>Proficiency in Microsoft Office and customer service management tools</li><li>Fluency in English and Arabic; French is a plus</li></ul><p></p></section>

Job Purpose: <br>Reporting to the Local Sales Manager, the Retail Operations Specialist is responsible for ensuring operational excellence, consistency, and brand integrity across all Colortek retail branches. This role safeguards the company's operating standards, systems, and procedures while leading retail teams to deliver an exceptional customer experience and achieve commercial objectives. <br> <br>Key Accountabilities: <br>- Ensure full implementation and compliance with Colortek's retail operating procedures across all branches. <br>- Safeguard company policies, standards, workflows, and best practices. <br>- Conduct regular branch audits to ensure operational consistency and identify improvement opportunities. <br>- Identify operational gaps and implement corrective action plans. <br>- Lead, coach, motivate, and develop retail teams to consistently perform at a high level. <br>- Train new employees on Colortek's systems, operational standards, products, and customer service expectations. <br>- Conduct regular coaching sessions and performance follow-ups. <br>- Achieve and exceed branch sales targets and key performance indicators. <br>- Coach staff on consultative selling techniques and premium customer service. <br>- Monitor sales performance and recommend actions to improve results. <br>- Maintain deep knowledge of Colortek's products, solutions, services, and brand story. <br>- Create an inspiring retail environment that reflects Colortek's premium positioning. <br>- Ensure proper utilization of all company systems, including POS, ERP, CRM, inventory management, and reporting tools. <br>- Enforce accurate data entry and system discipline across all branches. <br>- Monitor compliance with pricing policies, promotions, inventory controls, and cash handling procedures. <br>- Ensure accurate reporting and documentation. <br>- Handle escalated customer concerns with professionalism and urgency. <br>- Plan and manage relevant product or sales training to team in cooperation with HR <br>- Manager visual merchandising in coordination with the Marketing department. <br> <br>Skills, Knowledge and Experience required: <br>- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. <br>- Minimum 3–5 years of experience in retail operations, preferably from the Franchise industry. <br>- Proven experience leading and developing retail teams. <br>- Strong understanding of retail systems, operational processes, and inventory management. <br>- Experience working with ERP and POS systems

We're Hiring: Research & Development (R&D) Manager <br> <br>Location: Bekaa, Lebanon <br> <br>Are you passionate about food innovation and product development? Do you have experience developing new dairy products, improving existing formulations, and driving continuous improvement? Join Liban Lait and play a key role in shaping the future of our product portfolio. <br> <br>Key Responsibilities <br>Lead new product development from concept through commercialization. <br>Improve existing products through formulation, quality enhancement, and cost optimization. <br>Plan, coordinate, and execute product and packaging trials. <br>Collaborate with Production, Quality, Procurement, and Marketing to ensure successful product launches. <br>Evaluate new ingredients, technologies, and packaging solutions. <br>Conduct sensory evaluations and analyze feedback to enhance product quality. <br>Monitor market trends, customer needs, and competitor products. <br>Ensure compliance with food safety, quality, and regulatory requirements. <br>Maintain accurate documentation of all R&D projects and trials. <br>Qualifications <br>Bachelor's degree in Food Technology, Food Science, Dairy Technology, or a related field. <br>Minimum 3 years of experience in Research & Development within the food manufacturing industry. <br>Experience in the dairy or cheese industry is highly preferred. <br>Strong knowledge of food formulation, manufacturing processes, and quality systems. <br>Excellent analytical, problem-solving, and project management skills. <br>Creative mindset with a passion for innovation. <br>Strong communication and cross-functional collaboration skills. <br> <br> Interested candidates are invited to apply through LinkedIn or send their CV to hr@libanlait.com

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Product Development Manager to lead the design, development, and enhancement of our digital financial products. The ideal candidate will drive product strategy, manage the product lifecycle from concept to launch, and collaborate with cross-functional teams to deliver secure, scalable, and customer-centric solutions.</p><p>Key Responsibilities</p><ul><li>Lead the end-to-end product lifecycle from ideation through launch and continuous improvement.</li><li>Gather and translate business requirements into detailed product specifications.</li><li>Collaborate with development teams to ensure timely and high-quality product delivery.</li><li>Manage User Acceptance Testing (UAT) and oversee issue resolution.</li><li>Ensure compliance with regulatory requirements, including KYC and AML standards.</li><li>Coordinate integrations with third-party providers, payment gateways, and external partners.</li><li>Work closely with operations and marketing teams to support successful product launches.</li><li>Maintain product documentation, reporting, and process alignment.</li><li>Mentor and support junior product team members.</li></ul><p>Technical Skills</p><ul><li>Experience with product management tools such as Jira, Trello, or similar platforms.</li><li>Understanding of APIs, system integrations, and digital platforms.</li><li>Proficiency in data analysis and reporting tools.</li><li>Familiarity with Agile and Scrum methodologies.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications &amp; Requirements</p><ul><li>Bachelor's degree in Business, Finance, Information Technology, or a related field.</li><li>4 7+ years of experience in product development, preferably within FinTech, digital payments, or financial services.</li><li>Strong understanding of e-wallets, payment solutions, cards, and digital financial products.</li><li>Experience managing the complete product development lifecycle.</li><li>Knowledge of regulatory frameworks, including KYC and AML requirements.</li><li>Excellent analytical, problem-solving, and decision-making abilities.</li><li>Strong communication and stakeholder management skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an analytical Cost Control Manager to monitor and control budgets across our international project portfolio, ensuring maximum profitability and financial efficiency.</p><p>Develop and implement cost control systems, policies, and reporting frameworks.</p><p>Analyze project estimates, track actual costs against budgets, and forecast final project costs.</p><p>Identify financial risks and implement cost-saving measures without compromising quality.</p><p>Prepare comprehensive cost and variance reports for executive management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in Engineering, Quantity Surveying or a related field.</p><p>10+ Years Exp</p><p>Extensive experience in project cost control within the construction or EPC industry.</p><p>Proficiency in advanced ERP systems and cost management software.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Assist in managing daily operations to ensure the branch runs smoothly and efficiently.</p><p>Oversee and coordinate the work of staff, ensuring adherence to company policies and procedures.</p><p>Monitor and evaluate operational processes, recommending improvements where necessary.</p><p>Customer Service:</p><p>Ensure high standards of customer service are maintained.</p><p>Handle complex customer inquiries and complaints, providing resolutions in a timely manner.</p><p>Build and maintain strong customer relationships to promote customer loyalty and retention.</p><p>Sales and Business Development:</p><p>Support the Branch Manager in developing and implementing sales strategies to achieve branch targets.</p><p>Assist in identifying new business opportunities and growing the branch's customer base.</p><p>Monitor sales performance and provide coaching and support to staff to meet sales objectives.</p><p>Staff Management and Development:</p><p>Assist in recruiting, training, and developing branch staff.</p><p>Conduct performance appraisals and provide ongoing feedback and coaching.</p><p>Foster a positive and motivating work environment, promoting teamwork and employee engagement.</p><p>Financial Management:</p><p>Assist in managing the branch's budget and financial performance.</p><p>Monitor expenses and identify cost-saving opportunities.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're Hiring: Customer Service Manager</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage the Customer Service team to achieve performance targets.</li><li>Develop and implement customer service policies, procedures, and standards.</li><li>Monitor service quality, customer satisfaction, and team performance metrics.</li><li>Collaborate with internal departments to address customer needs and operational issues.</li><li>Prepare regular performance and customer insight reports for management.</li><li>Coach, train, and develop customer service representatives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li>Bachelor's degree in Business Administration or a related field.</li><li>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role.</li><li>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Customer-centric mindset with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and customer service management tools.</li><li>Fluency in English and Arabic; French is a plus.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the job</p><p>OHANA Development is seeking an experienced Project Manager with a minimum of 15 years of proven experience in managing luxury residential and high-end construction projects in Lebanon.</p><p>The successful candidate will lead projects throughout the entire project lifecycle from design coordination and planning to construction, completion, and client handover ensuring delivery on time, within budget, and in accordance with the highest standards of quality, safety, and client satisfaction.</p><p>This role requires a highly organized and results-driven professional with strong leadership, technical expertise, commercial awareness, and excellent stakeholder management skills.</p><p>Key Responsibilities</p><p>Project Leadership</p><ul><li>Lead and manage all phases of assigned construction projects from initiation to completion.</li><li>Coordinate multidisciplinary teams, including consultants, contractors, suppliers, and internal stakeholders.</li><li>Ensure project objectives, schedules, budgets, and quality standards are achieved.</li><li>Identify project risks and implement effective mitigation plans.</li></ul><p>Project Planning &amp; Execution</p><ul><li>Develop, monitor, and update project schedules and execution plans.</li><li>Coordinate design development, procurement, construction activities, testing, commissioning, and project handover.</li><li>Monitor project progress and ensure timely completion of milestones.</li><li>Ensure effective communication and coordination among all project participants.</li></ul><p>Financial &amp; Contract Management</p><ul><li>Prepare and monitor project budgets, forecasts, and cost control reports.</li><li>Review contractor claims, variations, and payment certificates.</li><li>Monitor procurement activities and contract performance.</li><li>Prepare regular project progress and financial reports for senior management.</li></ul><p>Quality, Safety &amp; Compliance</p><ul><li>Ensure compliance with Lebanese building codes, contractual requirements, and HSE regulations.</li><li>Monitor quality assurance and quality control throughout all project phases.</li><li>Promote a safe working environment and ensure compliance with company policies and site procedures.</li></ul><p>Client &amp; Stakeholder Management</p><ul><li>Serve as the primary point of contact for clients, consultants, contractors, and local authorities.</li><li>Lead project meetings and provide regular progress updates.</li><li>Build and maintain strong professional relationships while ensuring client satisfaction throughout the project lifecycle.</li></ul><p>Qualifications</p><p>Bachelor's degree in Civil Engineering, Construction Management, or a related field.</p><p>Master's degree is an advantage.</p><p>Minimum 15 years of experience managing construction projects, preferably luxury residential developments in Lebanon.</p><p>Proven track record of successfully delivering high-value residential projects.</p><p>Strong knowledge of project planning, budgeting, cost control, procurement, contract administration, and risk management.</p><p>Good understanding of Lebanese construction practices, building regulations, and local authority requirements.</p><p>Proficiency in Primavera P6, Microsoft Project, AutoCAD, and Microsoft Office.</p><p>PMP certification is an advantage.</p><p>Excellent leadership, communication, negotiation, and problem-solving skills.</p><p>Fluent in English and Arabic (written and spoken).</p><p>Ability to work under pressure while managing multiple priorities and meeting project deadlines.</p><p>Why Join OHANA Development?</p><p>At OHANA Development, you will have the opportunity to contribute to prestigious residential developments while working alongside experienced professionals in a collaborative and performance-driven environment. We value integrity, innovation, and excellence, and we are committed to supporting the professional growth of our team members.</p><p>If you are an experienced Project Manager with a passion for delivering exceptional construction projects, we invite you to apply and become part of the OHANA Development team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Civil Engineering, Construction Management, or a related field.</li><li>Master's degree is an advantage.</li><li>Minimum 15 years of experience managing construction projects, preferably luxury residential developments in Lebanon.</li><li>Proven track record of successfully delivering high-value residential projects.</li><li>Strong knowledge of project planning, budgeting, cost control, procurement, contract administration, and risk management.</li><li>Good understanding of Lebanese construction practices, building regulations, and local authority requirements.</li><li>Proficiency in Primavera P6, Microsoft Project, AutoCAD, and Microsoft Office.</li><li>PMP certification is an advantage.</li><li>Excellent leadership, communication, negotiation, and problem-solving skills.</li><li>Fluent in English and Arabic (written and spoken).</li><li>Ability to work under pressure while managing multiple priorities and meeting project deadlines.</li></ul><p></p></section>

We're Hiring: Customer Service Manager <br>Location: Lebanon <br>Company: Evo Wallet <br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels. <br>Key Responsibilities <br>Lead and manage the Customer Service team to achieve performance targets. <br>Develop and implement customer service policies, procedures, and standards. <br>Monitor service quality, customer satisfaction, and team performance metrics. <br>Collaborate with internal departments to address customer needs and operational issues. <br>Prepare regular performance and customer insight reports for management. <br>Coach, train, and develop customer service representatives. <br>Requirements <br>Bachelor's degree in Business Administration or a related field. <br>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role. <br>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred. <br>Strong leadership, communication, and problem-solving skills. <br>Customer-centric mindset with the ability to manage multiple priorities. <br>Proficiency in Microsoft Office and customer service management tools. <br>Fluency in English and Arabic; French is a plus. <br>Interested candidates can send their CV to: <br>hr@xportbng.com

We are seeking an experienced Product Development Manager to lead the design, development, and enhancement of our digital financial products. The ideal candidate will drive product strategy, manage the product lifecycle from concept to launch, and collaborate with cross-functional teams to deliver secure, scalable, and customer-centric solutions. <br> <br>Key Responsibilities <br> <br>Lead the end-to-end product lifecycle from ideation through launch and continuous improvement. <br>Gather and translate business requirements into detailed product specifications. <br>Collaborate with development teams to ensure timely and high-quality product delivery. <br>Manage User Acceptance Testing (UAT) and oversee issue resolution. <br>Ensure compliance with regulatory requirements, including KYC and AML standards. <br>Coordinate integrations with third-party providers, payment gateways, and external partners. <br>Work closely with operations and marketing teams to support successful product launches. <br>Maintain product documentation, reporting, and process alignment. <br>Mentor and support junior product team members. <br> <br>Qualifications & Requirements <br> <br>Bachelor's degree in Business, Finance, Information Technology, or a related field. <br>4–7+ years of experience in product development, preferably within FinTech, digital payments, or financial services. <br>Strong understanding of e-wallets, payment solutions, cards, and digital financial products. <br>Experience managing the complete product development lifecycle. <br>Knowledge of regulatory frameworks, including KYC and AML requirements. <br>Excellent analytical, problem-solving, and decision-making abilities. <br>Strong communication and stakeholder management skills. <br> <br>Technical Skills <br> <br>Experience with product management tools such as Jira, Trello, or similar platforms. <br>Understanding of APIs, system integrations, and digital platforms. <br>Proficiency in data analysis and reporting tools. <br>Familiarity with Agile and Scrum methodologies. send your CV to hrexecutive@xportbng.com

We're Hiring: Customer Service Manager <br> <br>Location: Lebanon <br> <br> Company: Evo Wallet <br> <br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels. <br> <br>Key Responsibilities: <br> <br> Lead and manage the Customer Service team to achieve performance targets <br> <br> Develop and implement customer service policies, procedures, and standards <br> <br> Monitor service quality, customer satisfaction, and team performance metrics <br> <br> Collaborate with internal departments to address customer needs and operational issues <br> <br> Prepare regular performance and customer insight reports for management <br> <br> Coach, train, and develop customer service representatives <br> <br>Requirements: <br> <br> Bachelor's degree in Business Administration or a related field <br> <br> Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role <br> <br> Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred <br> <br> Strong leadership, communication, and problem-solving skills <br> <br> Customer-centric mindset with the ability to manage multiple priorities <br> <br> Proficiency in Microsoft Office and customer service management tools <br> <br> Fluency in English and Arabic; French is a plus <br> <br> Interested candidates can send their CV to hrexecutive@xportbng.com <br> <br>Please share with your network

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Eldorado Shopping Center is looking for “Assistant Section Manager” to join its branch in Kaslik.</p><p>- Working Schedule is 9 hours with one hour break.</p><p>The ideal candidates are:</p><p>• Kaslik Residents</p><p>• Lebanese</p><p>• Have experience in Retail</p><p>• Can start immediately</p><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

Key Responsibilities <br>Social Media Strategy <br>Develop and implement a comprehensive social media strategy aligned with the company's marketing and business objectives. <br>Identify new opportunities to grow brand awareness, engagement, and online presence. <br>Monitor industry trends, competitor activities, and emerging social media platforms. <br>Content Management <br>Create and manage monthly social media content calendars. <br>Coordinate the production of engaging content, including graphics, videos, reels, stories, and written copy. <br>Ensure all published content reflects the company's brand identity and communication guidelines. <br>Collaborate with graphic designers, photographers, videographers, and copywriters to produce high-quality content. <br>Platform Management <br> <br>Manage the company's presence across: <br> <br>Instagram <br>Facebook <br>LinkedIn <br>TikTok <br>X (Twitter) <br>YouTube <br>Snapchat (if applicable) <br>Community Management <br>Monitor comments, messages, and customer inquiries. <br>Respond to followers in a professional and timely manner. <br>Build and maintain positive relationships with the online community. <br>Escalate customer complaints when necessary. <br>Paid Advertising <br>Plan and coordinate paid social media campaigns. <br>Collaborate with digital marketing specialists to optimize advertising performance. <br>Monitor campaign budgets and return on investment (ROI). <br>Performance Analysis <br>Track and analyze social media performance using analytics tools. <br>Prepare weekly and monthly performance reports. <br>Monitor KPIs and recommend improvements based on data insights. <br>Brand Management <br>Ensure brand consistency across all social media platforms. <br>Protect the company's online reputation. <br>Coordinate crisis communication on social media when required. <br>Collaboration <br>Work closely with Marketing, Sales, HR, Operations, and Customer Service teams. <br>Support recruitment campaigns, promotional activities, product launches, and company events. <br>Coordinate with external agencies and influencers when applicable. <br>Innovation <br>Stay updated on digital marketing trends, algorithms, and best practices. <br>Recommend new content formats and engagement strategies. <br>Test innovative campaigns to improve audience reach and conversion. <br>Key Performance Indicators (KPIs) <br>Follower growth <br>Engagement rate <br>Reach and impressions <br>Website traffic from social media <br>Lead generation <br>Conversion rate <br>Cost per lead (for paid campaigns) <br>Return on ad spend (ROAS) <br>Video views and watch time <br>Audience growth rate <br>Response time to messages <br>Community satisfaction <br>Content publishing consistency <br>Campaign ROI <br>Qualifications <br>Bachelor's degree in Marketing, Communications, Business Administration, Digital Marketing, or a related field. <br>Professional certifications in social media marketing are an advantage. <br>Experience <br>Minimum 5 years of experience managing social media accounts for brands or agencies. <br>Experience with paid social media campaigns. <br>Proven track record of growing online communities and increasing engagement

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role</p><p>Are you ready to lead and inspire a high-performing team? As a Business Development Manager, you will play a pivotal role in recruiting, training, and empowering a dedicated Insurance Business Development team. This role offers a unique opportunity to drive sales growth, make a tangible impact, and be recognized for your achievements.</p><p>Key Responsibilities</p><p>Team Recruitment &amp; Retention:</p><ul><li>Attract and recruit top talent to build a winning team.</li><li>Onboard new members and foster a culture of engagement and loyalty.</li></ul><p>Training &amp; Development:</p><ul><li>Empower your team with technical and sales training programs.</li><li>Lead by example through joint client meetings, demonstrating effective negotiation and objection handling.</li></ul><p>Sales Strategy &amp; Performance:</p><ul><li>Develop and execute innovative sales strategies to meet ambitious growth objectives.</li><li>Set clear goals, provide feedback, and support your team's success through one-on-one and team meetings.</li><li>Celebrate achievements and foster a positive, results-driven environment.</li></ul><p>What's in it for You?</p><ul><li>Fast-tracked career growth based on performance.</li><li>Personal and professional development with MetLife's Academy Programs.</li><li>International recognition for top performers.</li><li>Comprehensive medical and pension plans.</li><li>Industry-recognized insurance certifications from global institutions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What We're Looking For</p><p>Bachelor's degree or equivalent experience.</p><p>5+ years in sales with a track record of success.</p><p>5+ years managing and developing people.</p><p>Passionate, goal-oriented, ethical, and an excellent communicator.</p><p></p></section>

<p><strong>Job Purpose </strong></p>   <p>The Field Sales Executive for Roadfreight is responsible for generating Revenue, Volume and GP by promoting and selling mainly for Roadfreight services to customers. This role requires extensive knowledge of Roadfreight logistics, excellent communication and negotiation skills, and the ability to build and maintain strong customer relationships.  </p>   <p><strong>Key Tasks</strong></p>   <ul> <li>Prospecting and Lead Generation: Identify potential customers and leads through market research, cold calling, networking, and other means to expand the customer base through pipeline development.</li> <li>Customer Relationship Management: Build and maintain strong and long term relationships with potential customers to understand their needs.</li> <li>Quoting: Prepare and present rates based on the customer's requirements by using default system.</li> <li>Contract Negotiation: Negotiate terms and conditions for tenders and RFQ’s, including rates and service levels</li> <li>Market Analysis: Stay updated on industry trends, competitive pricing, and market conditions to adjust sales strategies and maintain a competitive edge.</li> <li>Sales Targets: Meet or exceed sales targets set by the company to contribute to its growth and profitability.</li> <li>CRM usage and Reporting: Maintain detailed records of customer interactions, sales activities, and contracts in the CRM. Generate reports to management on sales progress.</li> <li>Collaboration: Work closely with the pricing and operations team to meet the customer's expectations.</li> </ul>   <p><strong>Knowledge, Skills and Experience: </strong></p>   <ul> <li>University degree in Business, Logistics, or a related field</li> <li>Min 5 years of Sales experience in the logistics industry, Roadfreight dedicated sales is prefered.</li> <li>Strong knowledge of Roadfreight services</li> <li>Excellent communication, negotiation, and presentation skills</li> <li>Good command in English and Turkish (written&spoken)</li> <li>Proficiency in using sales and customer relationship management (CRM) software</li> <li>Strong problem-solving skills, self-motivated and teamwork oriented</li> <li>Knowledge of international Roadfreight regulations is a plus</li> <li>Residence in Bursa</li> <li>B class driving licence holder with no travel restrictions</li> <li>No military obligation for male candidates</li> </ul><div><font color="#ffffff">#LI-TUR</font></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a Library Collections and Cataloging Specialist to help ensure our patrons and staff have timely, accurate access to high-quality resources. In this role, you will support collection development by sourcing and acquiring books, maintaining bibliographic records, and tracking availability through our library systems.</p><p>The purpose of this role is to acquire, organize, and maintain library book collections by creating and managing accurate catalog records and ensuring reliable resource availability for users, while improving sourcing efficiency and coverage.</p><p><b>Job Duties and Responsibilities</b></p><ul><li>library cataloging (MARC/Dewey)</li><li>bibliographic data management</li><li>integrated library systems (ILS) basics</li><li>vendor/ordering systems</li><li>collection development planning</li><li>research and sourcing capability</li><li>information organization</li><li>attention to detail</li><li>time management</li><li>customer service mindset</li><li>book availability tracking</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>library cataloging (MARC/Dewey)</li><li>bibliographic data management</li><li>integrated library systems (ILS) basics</li><li>collection development planning</li><li>vendor/ordering systems</li><li>research and sourcing capability</li><li>information organization</li><li>attention to detail</li><li>customer service mindset</li><li>time management</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About CRS: Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.</p><p>Primary Responsibilities The Program Manager (PM I) will assume responsibility of managing and contributing to high quality implementation and successful management of relationships with local implementing partners in support of the emergency response activities. Under the supervision and guidance of the Emergency Coordinator and supported by project staff, the PM I will be responsible for overall management, implementation and monitoring and evaluation of grant/project activities as per detailed implementation and M&amp;E plan. S/He will be providing technical support to implementing partners in all geographical areas targeted in the response. The PM I will lead the project team, and maintain relationships with other program staff in the CRS country office as well as with other humanitarian actors, relevant sectoral clusters, and local government.</p><p>Specific Responsibilities The duties of the Program Manager include but are not limited to the following:</p><p>Roles and Key Responsibilities:</p><ul><li>Manage and implement all activities throughout relevant project cycles - project design, start-up, implementation and close-out - to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices. Ensure project team and partner staff use the appropriate systems and tools.</li><li>Effectively manage talent for emergency response programs and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailored individual development plans, and complete performance management for direct reports.</li><li>Champion learning with project staff and partner teams. Analyze and evaluate project performance data following MEAL policy. Proactively identify issues and concerns and use participatory processes to overcome implementation obstacles.</li><li>Act as a key resource person in project design and proposal development in respective programming area, gap-filling and taking on growth responsibilities, as needed.</li><li>Coordinate the identification of staff capacity and technical assistance needs of partner organizations and capacity strengthening and required interventions to support quality project implementation.</li><li>Help identify, assess and strengthen partnerships relevant to the Emergency portfolio, applying appropriate application of partnership concepts, tools and approaches.</li><li>Coordinate and monitor financial and material resources relevant to project needs. Through planning and oversight ensure efficient use of project resources</li><li>Represent CRS in relevant working groups and clusters, with key donors, and other local stakeholders.</li></ul><p>Supervisory Responsibilities:</p><ul><li>Supervise and mentor Project Officer and Field Officer for Emergency Response.</li><li>Ensure timely and quality adherence to CRS Performance Management System.</li><li>Preparation of employee performance plan and performance appraisals.</li><li>Contribute to the planning and implementation of capacity building for supervised staff.</li></ul><p>Working Relationships:</p><ul><li>Internal: Lebanon Emergency Coordinator, other emergency response PMs, Head of Programming, Emergency Operations Manager, CRS Head of Operations, CRS Finance Manager, CRS MEAL Manager, HRD Cash/Markets Technical Advisor (TA), HRD Shelter TA, MHPSS TA.</li><li>External: All partner staff targeted through the project, other humanitarian actors in target areas (INGOs, NGOs, UN Agencies, Donors), Caritas member organizations in Lebanon, Sector Working Group members.</li></ul><p>Agency-Wide Competencies (for all CRS staff): These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.</p><ul><li>Serves with Integrity</li><li>Models Stewardship</li><li>Cultivates Constructive Relationships</li><li>Promotes Learning</li></ul><p>Emergency Competencies: These are rooted in the mission, values, and principles of CRS and used by each staff working in emergencies to fulfill his or her responsibilities and to achieve the desired results.</p><ul><li>Communicates strategically under pressure.</li><li>Manages stress and complexity.</li><li>Actively promotes safety and security.</li><li>Manages and implements high-quality emergency programs.</li></ul><p>Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. Equal Opportunity Employer</p><p>How to apply This position is contingent upon funding availability. Anyone interested in applying for this position should send a CV and a Cover Letter by email to LB_HR@crs.org The subject of the application should be "Program Manager I - Lebanon Emergency Response ". Deadline for submissions is 8th July 2026. Late submissions will not be accepted.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Master s degree in a directly related field, such as in International Development, International Relations, Community Development, or in the field of Emergency Response, WASH, shelter, livelihoods or Health; significant work experience in a directly related field will be considered in lieu of graduate degree.</li><li>Minimum of Three years work experience in coordinating or managing emergency response and early recovery projects required, preferably with an international NGO.</li><li>Demonstrated experience working in partnership with or as a staff member of local humanitarian organizations or civil society organizations.</li><li>Strong cross-cultural skills and experience working with people from different ethnic/religious/cultural backgrounds</li><li>Demonstrated capacities to establish and maintain strong, collaborative working relationships with donors, government officials, local organizations, communities and other stakeholders</li><li>Proven ability to multi-task and meet deadlines</li><li>Proven ability to develop proposals and write reports meeting donor requirements</li><li>Must be able to work independently and represent CRS</li><li>Proficiency in computer applications (MS Word, Excel)</li><li>Required Languages: Proficiency (verbal and written) in English and Arabic</li><li>Travel: Must be willing and able to travel up to 25%.</li></ul><p></p></section>