Call Center Jobs in Lebanon

<p><b>Key Responsibilities:<br></b><br>Lead, motivate, and manage the Call Center team<br>Monitor daily operations, productivity, and service quality<br>Set and track KPIs and performance targets<br>Monitor call quality, customer satisfaction, and service levels<br>Analyze call center reports and identify areas for improvement<br>Develop coaching and training plans for team members<br>Handle escalated customer issues professionally<br>Optimize workflows and ensure efficient call handling<br>Prepare regular performance reports for management<br>Coordinate with other departments to improve the overall customer experience</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements:<br><br>3+ years of experience in Call Center Management / Team Leadership<br>Strong leadership and people-management skills<br>Excellent communication and problem-solving abilities<br>Strong knowledge of call center KPIs and reporting<br>Excellent Arabic and English communication skills; French is a plus<br>Good command of MS Office and call center/CRM systems<br>Ability to work under pressure and meet targets<br>Strong organizational and analytical skills</p>

<p><b>Call Center Agent – Project</b></p><p><b><br></b></p><p><b>We are looking for motivated Call Center Agents to join our team.</b></p><p><b><br></b></p><p><b>Requirements:</b></p><p><br></p><p>Good communication skills</p><p>Good command of Arabic; English is a plus</p><p>Customer-service oriented</p><p>Ability to work under pressure</p><p>Basic computer skills</p><p>Schedule: Monday till Friday from 8 am till 5 pm</p><p>Previous call center experience is a plus, but not required</p><div><br></div><p><strong>Desired Candidate Profile</strong></p><ul><li>Good communication skills</li><li>Good command of Arabic; English is a plus</li><li>Customer-service oriented</li><li>Ability to work under pressure</li><li>Basic computer skills</li><li>Schedule: Monday till Friday from 8 am till 5 pm</li><li>Previous call center experience is a plus, but not required</li></ul>

A leading jewelry brand in Lebanon is seeking Sales Associate for its jewelry store in City Center, Hazmieh. <br> <br>Job Role: <br>• Greet customers as they arrive at the store / counter and ask them how they would like to be assisted <br>• Listen to customers’ requirements closely and provide them with information on available pieces and sets. <br>• Show customers their desired pieces and provide information such as setting types, stones and cuts. <br>• Provide customers with information on prices and any associated discounts or deals. <br>• Assist customers in making decisions to buy jewelry pieces or sets and suggest alternatives. <br>• Lead customers through the buying process by boxing, wrapping and bagging their purchases <br>• Provide pricing information according to weight (in cases of gold jewelry) and processing cash and credit card transactions. <br>• Educate customers about warrantees and guarantees of sold pieces and ensure that all documentation is included with the bagged product <br>• Arrange window displays on a regular basis and ensure that all displays are properly locked and secured <br>• Ascertain that all pieces of jewelry are locked up in assigned storage palaces at the end of the day <br>• Send out thank you notes to customers and keep them in the loop regarding new arrivals <br> <br>Requirements: <br>- Bachelor graduate or equivalent preferred <br>- AVAILABLE TO WORK VARIED SHIFTS, INCLUDING WEEKENDS AND HOLIDAYS

<p>We re Hiring - Call Center Agents</p><p><br></p><ul style="font-size: 11px;"><li style="font-size: 11px;">Proven experience as a Call Center Agent</li><li style="font-size: 11px;">Residence in Tripoli.</li><li style="font-size: 11px;">Strong communication skills</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p>We re Hiring - Call Center Agents</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience as a Call Center Agent</p><p>Residence in Tripoli.</p><p>Strong communication skills</p>

We are looking for a friendly, organized, and customer-focused Receptionist & Customer Feedback Agent to join our team. The role combines front-desk responsibilities with customer feedback and call center support, ensuring a welcoming experience for visitors and effective handling of customer inquiries and feedback. <br> <br>Key Responsibilities <br> <br>Welcome and assist visitors and guests at the Head Office reception. <br>Answer and direct incoming calls and inquiries appropriately. <br>Receive, record, and follow up on customer feedback, complaints, and requests. <br>Support the Customer Feedback & Call Center activities. <br>Ensure customer concerns are properly communicated to the relevant departments and followed up on. <br>Maintain accurate records of customer feedback and related follow-ups. <br>Provide professional and courteous communication with customers at all times. <br>Perform other related duties as assigned

<p>JOB SUMMARY Respond to incoming calls at AUB and AUBMC, ensuring a client-centric approach to uphold a professional image and foster positive experiences. Manages appointment scheduling and messages distribution across all clinics and services within the medical center. Support the mission and vision of the American University of Beirut Medical Center (AUBMC) and that of the Department.</p><p>TASKS GROUP Answer incoming calls following the service excellence standards using a predefined script in a professional, objective, warm, empathetic, positive, and responsive manner. Schedule, coordinate, and reschedule appointments as requested by the caller. Respond to emergency calls following established and preset procedures within a specified time frame. Create messages through Electronic Medical Record software related to outpatients requesting services from clinics or service departments. Make announcements on the Public Address System (PAS), as required, including activating emergency codes, fire announcements, or any approved announcements requested by the administration. Send messages to faculty/staff to inform them of calls, meetings, events, and emergency codes. Operate different services including room service, filing complaint documents, filling Long Distance Calls forms, and activating the MyChart Application. Perform other related duties as requested by the direct supervisor.</p><p>CRITICAL COMPETENCIES Client Focus, Achievement Orientation, Organizational Awareness, Initiative, Communication Skills, Safety and Health Management, Problem Solving, Resource Management, Team Skills, Planning &amp; Organizing, Information &amp; Records Administration, Professionalism, Applied Technology, Computer Skills.</p><p>KNOWLEDGE / KNOW-HOW Knowledge: Knowledge of customer service and customer satisfaction, terminology related to call centers and operations, and knowledge of Call Center policies and procedures.</p><p>Languages: Arabic and English (IET /= 450). French is an asset.</p><p>Computer Skills: Knowledge in the use of Microsoft Office Applications and related software as needed by the job.</p><p>REPORTING CHANNEL / SUPERVISORY CHANNEL 1st Level: Call Center Manager 2nd Level: Associate Director for Operations</p><p>JOB CHARACTERISTICS Physical Effort: Little or No Physical Effort Work Schedule: Shift Basis and/or On-Call Working Conditions: Normal</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Education : Bacc II Experience: 0 - 2 years of experience preferable in customer service.</p>

<p>Respond to incoming calls at AUB and AUBMC, ensuring a client-centric approach to uphold a professional image and foster positive experiences. Manages appointment scheduling and messages distribution across all clinics and services within the medical center. Support the mission and vision of the American University of Beirut Medical Center (AUBMC) and that of the Department.</p><p><br></p><p><b>TASKS GROUP</b></p><p>•&nbsp; &nbsp; Answer incoming calls following the service excellence standards using a predefined script in a professional, objective, warm, empathetic, positive, and responsive manner.</p><p>•&nbsp; &nbsp; Schedule, coordinate, and reschedule appointments as requested by the caller.</p><p>•&nbsp; &nbsp; Respond to emergency calls following established and preset procedures within a specified time frame.</p><p>•&nbsp; &nbsp; Create messages through Electronic Medical Record software related to outpatients requesting services from clinics or service departments.</p><p>•&nbsp; &nbsp; Make announcements on the Public Address System (PAS), as required, including activating emergency codes, fire announcements, or any approved announcements requested by the administration.</p><p>•&nbsp; &nbsp; Send messages to faculty/staff to inform them of calls, meetings, events, and emergency codes.</p><p>•&nbsp; &nbsp; Operate different services including room service, filing complaint documents, filling Long Distance Calls forms, and activating the MyChart Application.</p><p>Perform other related duties as requested by the direct supervisor.</p><p><br></p><p><b>CRITICAL COMPETENCIES</b></p><p>Client Focus, Achievement Orientation, Organizational Awareness, Initiative, Communication Skills, Safety and Health Management, Problem Solving, Resource Management, Team Skills, Planning &amp; Organizing, Information &amp; Records Administration, Professionalism, Applied Technology, Computer Skills.&nbsp;</p><p><br></p><p><b>KNOWLEDGE / KNOW-HOW</b></p><p>Knowledge: Knowledge of customer service and customer satisfaction, terminology related to call centers and operations, and knowledge of Call Center policies and procedures.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><br><p style="font-size: 11px;">Minimum Education: Bacc II</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Experience:&nbsp; 0 - 2 years of experience preferable in customer service.&nbsp;</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Languages: Arabic and English (IET &gt;/= 450). French is an asset.&nbsp;</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Computer Skills: Knowledge in the use of Microsoft Office Applications and related software as needed by the job.</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">REPORTING CHANNEL / SUPERVISORY CHANNEL</p><p style="font-size: 11px;">1st Level: Call Center Manager</p><p style="font-size: 11px;">2nd Level:&nbsp; Associate Director for Operations</p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">JOB CHARACTERISTICS</p><p style="font-size: 11px;">Physical Effort: Little or No Physical Effort</p><p style="font-size: 11px;">Work Schedule: Shift Basis and/or On-Call</p><p style="font-size: 11px;">Working Conditions: Normal</p>

<p>Oversee daily call center operations and ensure efficient service delivery. <br> <br>Lead, coach, and motivate the call center team. <br> <br>Monitor customer service quality, KPIs, and team performance. <br> <br>Handle escalated customer concerns and ensure timely resolution. <br> <br>Coordinate closely with Delivery and Dispatch teams to ensure smooth order execution. <br> <br>Develop and implement performance improvement plans and SOPs. <br> <br>Prepare performance reports and analyze operational data. <br> <br>Ensure compliance with company standards and procedures.</p>

<p>Develop objectives for the call center s day-to-day activities Direct efficient resource planning to maximize the productivity of resources (people technology etc.) Collect and analyze call center statistics (sales rates costs customer service metrics etc.) Assume responsibility for budgeting and tracking expenses Hire mentor and provide training to personnel to maintain high customer service standards Monitor and adjust ordering telephone handling and other procedures as needed</p>

<p>We re hiring a Call Center Manager to improve the productivity and performance of our Sales Development Representatives (SDRs). You ll oversee SDRs working on different services, support their onboarding and development, monitor their daily activity, and report team progress to management.</p> Responsibilities <ul> <li>Onboard new SDRs and help them become productive quickly.</li> <li>Train, coach, and develop SDRs through ongoing feedback and call reviews.</li> <li>Monitor calls, outreach activity, and performance daily.</li> <li>Track team results and send daily reports to management.</li> <li>Conduct second-round interviews and help select SDR candidates.</li> <li>Manage SDRs working on different services and campaigns, adapting coaching to each one.</li> <li>Review datasets and data tools to support accurate targeting, follow-up, and reporting.</li> <li>Suggest practical ideas to improve team productivity and results.</li> <li>Use calling software and internal tools to manage and monitor SDR activity.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Experience managing or leading a team of SDRs, sales representatives, or call center agents.</p> <p>Experience managing representatives across multiple services, products, or campaigns.</p> <p>Strong understanding of call monitoring, performance tracking, and sales activity metrics.</p> <p>Experience with calling software, CRM systems, and sales tools.</p> <p>Strong working knowledge of Google Sheets and Google Docs.</p> <p>Confidence working with datasets and data tools.</p> <p>Strong coaching skills and the ability to explain sales processes clearly.</p> <p>Excellent spoken and written English and Arabic.</p> <p>Organized, analytical, proactive, and comfortable reporting team performance.</p>

<p>We are looking for a friendly, organized, and customer-focused Receptionist &amp; Customer Feedback Agent to join our team. The role combines front-desk responsibilities with customer feedback and call center support, ensuring a welcoming experience for visitors and effective handling of customer inquiries and feedback.</p><h4><b><br></b></h4><h4><b>Key Responsibilities</b></h4><ul><li>Welcome and assist visitors and guests at the Head Office reception.</li><li>Answer and direct incoming calls and inquiries appropriately.</li><li>Receive, record, and follow up on customer feedback, complaints, and requests.</li><li>Support the Customer Feedback &amp; Call Center activities.</li><li>Ensure customer concerns are properly communicated to the relevant departments and followed up on.</li><li>Maintain accurate records of customer feedback and related follow-ups.</li><li>Provide professional and courteous communication with customers at all times.</li><li>Perform other related duties as assigned.</li></ul>

Customer Care Representative <br> <br>Qualifications <br> <br>* Customer-focused and service-oriented <br>* Strong communication and interpersonal skills <br>* Excellent organizational and time-management skills <br>* Strong problem-solving and adaptability <br>* High attention to detail and accuracy <br>* Teamwork and collaboration <br>* Results-oriented mindset <br> <br>Experience <br> <br>* 0–2 years of experience in customer service, call center, or administrative support <br>* Experience in handling client accounts, invoicing, and scheduling is preferred <br> <br>Competencies <br> <br>* Fluency in Arabic and English; French is a plus <br>* Excellent communication, listening, and interpersonal skills <br>* Proficiency in Microsoft Office <br>* Experience with CRM/ticketing systems is a plus <br>* Strong organizational and multitasking abilities <br>* Problem-solving and conflict-resolution skills <br>* Customer-focused with strong attention to detail

<p>Previous experience in a call center, restaurant reservations, hospitality, or customer service is preferred. Excellent verbal communication and telephone etiquette. Good computer skills and ability to use reservation, POS, CRM, or ordering systems. Strong attention to detail and accuracy. Ability to multitask and work efficiently under pressure. Customer-oriented, patient, professional, and solution-focused. Ability to work flexible shifts, including evenings, weekends, and public holidays according to operational requirements.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a call center, restaurant reservations, hospitality, or customer service is preferred.</li><li>Excellent verbal communication and telephone etiquette.</li><li>Good computer skills and ability to use reservation, POS, CRM, or ordering systems.</li><li>Strong attention to detail and accuracy.</li><li>Ability to multitask and work efficiently under pressure.</li><li>Customer-oriented, patient, professional, and solution-focused.</li><li>Ability to work flexible shifts, including evenings, weekends, and public holidays according to operational requirements.</li></ul>

We're hiring Telesales Agents. <br> <br>BeautyPulse Arabia is hiring a Telesales Agent. <br> <br>Location: Mirna Chalouhi Center, Lebanon. Work from our office. <br> <br>Your job: <br>• Call customers in the Gulf / GCC market. <br>• Explain our offers and answer questions. <br>• Follow up with customers and close sales. <br> <br>What you need: <br>• Previous telesales or phone sales experience. <br>• Good communication and sales skills. <br>• Gulf / GCC sales experience is a plus. <br> <br>High commission scheme + performance bonus. <br> <br>Submit your CV through this listing

Telesales job available at BeautyPulse Arabia. <br> <br>BeautyPulse Arabia is hiring a Telesales Agent. <br> <br>Location: Mirna Chalouhi Center, Lebanon. Work from our office. <br> <br>Your job: <br>• Call customers in the Gulf / GCC market. <br>• Explain our offers and answer questions. <br>• Follow up with customers and close sales. <br> <br>What you need: <br>• Previous telesales or phone sales experience. <br>• Good communication and sales skills. <br>• Gulf / GCC sales experience is a plus. <br> <br>High commission scheme + performance bonus. <br> <br>Submit your CV through this listing

Telesales job available at BeautyPulse Arabia. <br> <br>BeautyPulse Arabia is hiring a Telesales Agent. <br> <br>Location: Mirna Chalouhi Center, Lebanon. Work from our office. <br> <br>Your job: <br>• Call customers in the Gulf / GCC market. <br>• Explain our offers and answer questions. <br>• Follow up with customers and close sales. <br> <br>What you need: <br>• Previous telesales or phone sales experience. <br>• Good communication and sales skills. <br>• Gulf / GCC sales experience is a plus. <br> <br>High commission scheme + performance bonus. <br> <br>Submit your CV through this listing

We're hiring Telesales Agents. <br> <br>BeautyPulse Arabia is hiring a Telesales Agent. <br> <br>Location: Mirna Chalouhi Center, Lebanon. Work from our office. <br> <br>Your job: <br>• Call customers in the Gulf / GCC market. <br>• Explain our offers and answer questions. <br>• Follow up with customers and close sales. <br> <br>What you need: <br>• Previous telesales or phone sales experience. <br>• Good communication and sales skills. <br>• Gulf / GCC sales experience is a plus. <br> <br>High commission scheme + performance bonus. <br> <br>Submit your CV through this listing

Join the BeautyPulse Arabia telesales team. <br> <br>BeautyPulse Arabia is hiring a Telesales Agent. <br> <br>Location: Mirna Chalouhi Center, Lebanon. Work from our office. <br> <br>Your job: <br>• Call customers in the Gulf / GCC market. <br>• Explain our offers and answer questions. <br>• Follow up with customers and close sales. <br> <br>What you need: <br>• Previous telesales or phone sales experience. <br>• Good communication and sales skills. <br>• Gulf / GCC sales experience is a plus. <br> <br>High commission scheme + performance bonus. <br> <br>Submit your CV through this listing

Telesales job available at BeautyPulse Arabia. <br> <br>BeautyPulse Arabia is hiring a Telesales Agent. <br> <br>Location: Mirna Chalouhi Center, Lebanon. Work from our office. <br> <br>Your job: <br>• Call customers in the Gulf / GCC market. <br>• Explain our offers and answer questions. <br>• Follow up with customers and close sales. <br> <br>What you need: <br>• Previous telesales or phone sales experience. <br>• Good communication and sales skills. <br>• Gulf / GCC sales experience is a plus. <br> <br>High commission scheme + performance bonus. <br> <br>Submit your CV through this listing