Call Center Jobs in Lebanon

Key Responsibilities: <br> <br>Lead, motivate, and manage the Call Center team <br>Monitor daily operations, productivity, and service quality <br>Set and track KPIs and performance targets <br>Monitor call quality, customer satisfaction, and service levels <br>Analyze call center reports and identify areas for improvement <br>Develop coaching and training plans for team members <br>Handle escalated customer issues professionally <br>Optimize workflows and ensure efficient call handling <br>Prepare regular performance reports for management <br>Coordinate with other departments to improve the overall customer experience <br> <br>Requirements: <br> <br>3+ years of experience in Call Center Management / Team Leadership <br>Strong leadership and people-management skills <br>Excellent communication and problem-solving abilities <br>Strong knowledge of call center KPIs and reporting <br>Excellent Arabic and English communication skills; French is a plus <br>Good command of MS Office and call center/CRM systems <br>Ability to work under pressure and meet targets <br>Strong organizational and analytical skills

We’re Hiring - Call Center Agents ????✨ <br>Location: Crunchyz Burgers Office, Tripoli <br> <br>Requirements: <br> • Proven experience as a Call Center Agent <br> • Residence in Tripoli. <br> • Strong communication skills <br> <br>Job Details: <br> • Shifts: Monday to Thursday and Sunday from 12:30 PM - 10:45 PM / Friday and Saturday from 12:30 - 11:15 PM. <br> • Working Days: 6 days a week (1 day off) <br> <br>How to Apply: <br>Interested and qualified candidates can send their CV to careers@crunchyzburgers.com. <br>Please include “Call Center Agents” in the subject line, or WhatsApp +961 79123171

We’re Hiring - Call Center Agents ????✨ <br>Location: Crunchyz Burgers Office, Tripoli <br> <br>Requirements: <br> • Proven experience as a Call Center Agent <br> • Residence in Tripoli. <br> • Strong communication skills <br> <br>Job Details: <br> • Shifts: Monday to Thursday and Sunday from 12:30 PM - 10:45 PM / Friday and Saturday from 12:30 - 11:15 PM. <br> • Working Days: 6 days a week (1 day off) <br> <br>How to Apply: <br>Interested and qualified candidates can send their CV to careers@crunchyzburgers.com. <br>Please include “Call Center Agents” in the subject line, or WhatsApp +961 79123171

Call Center Agent – Project <br> <br>We are looking for motivated Call Center Agents to join our team. <br> <br>Requirements: <br> <br>Good communication skills <br>Good command of Arabic; English is a plus <br>Customer-service oriented <br>Ability to work under pressure <br>Basic computer skills <br>Schedule: Monday till Friday from 8 am till 5 pm <br>Previous call center experience is a plus, but not required <br> <br>Apply on : Guitta.AbouZeid@telesupport-int.com

TATOUCHE is opening seats for Outbound Call Center Sales Representatives. Working within our structured phone sales operations, you will conduct daily outgoing calls, document customer interactions in our CRM, and achieve monthly outbound targets. Candidates with call center or telemarketing experience will transition into this role seamlessly

Develop objectives for the call center’s day-to-day activities <br>Direct efficient resource planning to maximize the productivity of resources (people٫ technology٫ etc.) <br>Collect and analyze call center statistics (sales rates٫ costs٫ customer service metrics٫ etc.) <br>Assume responsibility for budgeting and tracking expenses <br>Hire٫ mentor and provide training to personnel to maintain high customer service standards <br>Monitor and adjust ordering٫ telephone handling٫ and other procedures as needed

Answer incoming customer calls professionally. <br>-Receive and record towing/recovery requests. <br>-Coordinate with drivers and dispatch teams. <br>-Provide customers with accurate service updates. <br>-Handle urgent roadside assistance requests. <br>-Maintain clear and accurate records. <br>Requirements: <br>-Previous call center or customer service experience is preferred. <br>-Excellent communication and problem-solving skills. <br>Ability to stay calm and professional under pressure. <br>-Good knowledge of the local area is a plus. <br>-Ability to work shifts, including weekends and holidays

Previous experience in a call center, restaurant reservations, hospitality, or customer service is preferred. <br>Excellent verbal communication and telephone etiquette. <br> <br>Good computer skills and ability to use reservation, POS, CRM, or ordering systems. <br>Strong attention to detail and accuracy. <br>Ability to multitask and work efficiently under pressure. <br>Customer-oriented, patient, professional, and solution-focused. <br>Ability to work flexible shifts, including evenings, weekends, and public holidays according to operational requirements

Allo Taxi is Hiring: Call Center and Reservation Agents! <br> <br>Looking for a career in customer support? Join our energetic team in Sin El Fil, Beirut! <br> <br>What You’ll Do: <br>Handle calls professionally <br>Solve customer issues <br>Work in a fast-paced, supportive environment <br> <br>Requirements: <br> ✅ Fluent in Arabic and English <br> ✅ Strong communication & problem-solving skills <br> ✅ Calm under pressure <br> ✅Dependable and willing to work on a rotational schedule <br> <br>If you’re driven and eager to grow in a supportive workplace, we want to hear from you!

Allo Taxi is Hiring: Call Center and Reservation Agents! <br> <br>Looking for a career in customer support? Join our energetic team in Sin El Fil, Beirut! <br> <br>What You’ll Do: <br>Handle calls professionally <br>Solve customer issues with a smile <br>Work in a fast-paced, supportive environment <br> <br>Requirements: <br> ✅ Fluent in Arabic and English <br> ✅ Strong communication & problem-solving skills <br> ✅ Calm under pressure <br> ✅Dependable and willing to work on a rotational schedule <br> <br>If you’re driven and eager to grow in a supportive workplace, we want to hear from you!

We’re Hiring: Call Center and Reservation Agents! <br> <br>Looking for a career in customer support? Join our energetic team in Sin El Fil, Beirut! <br> <br>What You’ll Do: <br>Handle calls professionally <br>Solve customer issues with a smile <br>Work in a fast-paced, supportive environment <br> <br>Requirements: <br> ✅ Fluent in Arabic and English <br> ✅ Strong communication & problem-solving skills <br> ✅ Calm under pressure <br> ✅Dependable and willing to work on a rotational schedule <br> <br>If you’re driven and eager to grow in a supportive workplace, we want to hear from you!

An expanding regional business is looking for high-energy Sales Agents to join our Lebanon office for an onsite outbound role. <br> <br>KEY TASKS: <br>• Place outbound sales calls to prospective customers <br>• Negotiate deal terms and close transactions <br>• Maintain sales records and hit monthly revenue goals <br> <br>REQUIREMENTS: <br>• Prior sales experience in a call center or telesales environment <br>• Strong persuasive ability and target-focused attitude <br> <br>BENEFITS: <br>• Solid Fixed Base Salary guaranteed <br>• Unlimited Commission % on total delivered sales <br>• Official NSSF Enrollment

Key Responsibilities: <br> <br>Handle incoming and outgoing calls professionally. <br>Take and manage customer orders, reservations, and inquiries. <br>Provide excellent customer service and handle complaints efficiently. <br>Coordinate with the kitchen, service team, and delivery drivers to ensure smooth order processing. <br>Promote menu items, offers, and specials through upselling. <br>Maintain accurate customer and order records. <br>Stay updated on menu items, pricing, availability, and promotions. <br>Requirements: <br> <br>Excellent communication and customer service skills. <br>Strong organizational and multitasking abilities. <br>Ability to work under pressure in a fast-paced environment. <br>Professional, positive, and team-oriented attitude. <br>Previous call center or customer service experience is a plus

Join our call operations team on-site in Beirut. You will execute high-volume outbound calls, log data accurately, and achieve monthly sales metrics. Work Type: Onsite Requirement: Beirut residents only To Apply: Email your CV to hr@beautypulsearabia.com

Job Type: Call Center Operator living in Beirut <br>Location: Lebanon - Beirut <br>Employee Type: Full time employee based in Beirut <br>Shift: AM & PM Shifts <br> <br>Responsibilities & Duties: <br>1. Greets & takes customer orders with appropriate friendly telephone manner <br>2. Provides exceptional customer service <br>3. Receives and reports any customer complaints in a professional manner <br> <br>Qualifications and Skills: <br>• High school diploma or equivalent <br>• Proficient in relevant computer applications <br>• Ability to multi-task, set priorities and manage time effectively <br>• Superior listening, verbal, and written communication skills <br>• Ability to handle stressful situation appropriately <br>• Good Arabic and English typing skills <br>• Good language skills (Arabic, English)

Description: <br> <br>Working on-site in our Beirut call operations department, you will run daily outbound calling lists, accurately document customer communications, and meet standard monthly conversion benchmarks. <br> <br>Work Type: Full-time Onsite <br> <br>Requirement: Must reside in Beirut. <br> <br>To Apply: Send your CV to hr@beautypulsearabia.com

Description: <br> <br>Working on-site within our phone operations team in Beirut, you will manage daily outbound call lists, log client data, and achieve conversion metrics. <br> <br>Work Type: Full-time Onsite <br> <br>Requirement: Strictly open to Beirut residents. <br> <br>To Apply: Send your CV to hr@beautypulsearabia.com

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Position Summary:</b></p><p>Responsible for delivering high customer service quality to OMT customers and agents, analysing their needs and keeping them abreast of OMT services. Accountable for ensuring high customer satisfaction by providing prompt, efficient and courteous service to OMT customers &amp; agents through solving their cases, answering their queries, participating in surveys and reporting problems to concerned departments.</p><p><b>Primary Duties and Responsibilities:</b></p><p>Agent &amp; Customer Relationship Management:</p><ul><li>Handles incoming calls from customers with high professionalism by resolving their problems, answering their questions or providing them with information following Contact Center procedures</li><li>Analyses and evaluates agents/ customers requests; gathers needed data and case details and reports or escalates case to the concerned department by email when needed</li><li>Follows up on agents/ customers cases and provides them back with updates on their case when needed</li><li>Maintains accurate records and profiles for all agents/ customers and their cases whether seeking for information or submitting a complaint; updates system continuously along with case status</li><li>Updates and maintains database and ensures data integrity and accuracy</li><li>Engages and handles Customers inquiries via live messaging</li><li>Supports in incoming cases management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Knowledge, Skills, and Abilities</h2><h3>Qualifications:</h3><ul><li>University Degree in Business Administration, Marketing, Public Relations or equivalent (can be in progress)</li></ul><h3>Technical Skills:</h3><ul><li>Proficiency in English and Arabic; French is a plus</li><li>Proficiency in Microsoft Office</li><li>Experience in customer service or any related field</li></ul><h3>Relevant Experience:</h3><ul><li>1 - 3 years</li></ul><h3>Working hours:</h3><ul><li>flexibility in working hours is needed</li></ul><h3>Key Behavioral Competencies</h3><ul><li>Excellent customer service skills</li><li>Excellent interpersonal skills</li><li>Ability to work on own initiatives</li><li>High level of ethics and compliance</li><li>Ability to communicate properly and professionally</li><li>Ability to build and maintain positive relationships</li><li>Excellent organizational skills and attention to detail</li></ul><p></p></section>

Position Summary: <br> <br>Responsible for delivering high customer service quality to OMT customers and agents, analysing their needs and keeping them abreast of OMT services. Accountable for ensuring high customer satisfaction by providing prompt, efficient and courteous service to OMT customers & agents through solving their cases, answering their queries, participating in surveys and reporting problems to concerned departments. <br> <br> <br> <br>Primary Duties and Responsibilities: <br> <br>Agent & Customer Relationship Management: <br> <br>Handles incoming calls from customers with high professionalism by resolving their problems, answering their questions or providing them with information following Contact Center procedures <br>Analyses and evaluates agents/ customers’ requests; gathers needed data and case details and reports or escalates case to the concerned department by email when needed <br>Follows up on agents/ customers’ cases and provides them back with updates on their case when needed <br>Maintains accurate records and profiles for all agents/ customers and their cases whether seeking for information or submitting a complaint; updates system continuously along with case status <br>Updates and maintains database and ensures data integrity and accuracy <br>Engages and handles Customers’ inquiries via live messaging <br>Supports in incoming cases management <br> <br> <br>Knowledge, Skills, and Abilities <br> <br>Qualifications: <br> <br>University Degree in Business Administration, Marketing, Public Relations or equivalent (can be in progress) <br> <br> <br>Technical Skills: <br> <br>Proficiency in English and Arabic; French is a plus <br>Proficiency in Microsoft Office <br>Experience in customer service or any related field <br> <br> <br>Relevant Experience: <br> <br>1 - 8 years <br> <br>Working hours: <br>flexibility in working hours is needed <br> <br>Key Behavioral Competencies <br> <br>Excellent customer service skills <br>Excellent interpersonal skills <br>Ability to work on own initiatives <br>High level of ethics and compliance <br>Ability to communicate properly and professionally <br>Ability to build and maintain positive relationships <br>Excellent organizational skills and attention to detail

Position Summary: <br> <br>Responsible for delivering high customer service quality to OMT customers and agents, analysing their needs and keeping them abreast of OMT services. Accountable for ensuring high customer satisfaction by providing prompt, efficient and courteous service to OMT customers & agents through solving their cases, answering their queries, participating in surveys and reporting problems to concerned departments. <br> <br> <br> <br>Primary Duties and Responsibilities: <br> <br>Agent & Customer Relationship Management: <br> <br>Handles incoming calls from customers with high professionalism by resolving their problems, answering their questions or providing them with information following Contact Center procedures <br>Analyses and evaluates agents/ customers’ requests; gathers needed data and case details and reports or escalates case to the concerned department by email when needed <br>Follows up on agents/ customers’ cases and provides them back with updates on their case when needed <br>Maintains accurate records and profiles for all agents/ customers and their cases whether seeking for information or submitting a complaint; updates system continuously along with case status <br>Updates and maintains database and ensures data integrity and accuracy <br>Engages and handles Customers’ inquiries via live messaging <br>Supports in incoming cases management <br> <br> <br>Knowledge, Skills, and Abilities <br> <br>Qualifications: <br> <br>University Degree in Business Administration, Marketing, Public Relations or equivalent (can be in progress) <br> <br> <br>Technical Skills: <br> <br>Proficiency in English and Arabic; French is a plus <br>Proficiency in Microsoft Office <br>Experience in customer service or any related field <br> <br> <br>Relevant Experience: <br> <br>1 - 3 years <br> <br>Working hours: <br>flexibility in working hours is needed <br> <br>Key Behavioral Competencies <br> <br>Excellent customer service skills <br>Excellent interpersonal skills <br>Ability to work on own initiatives <br>High level of ethics and compliance <br>Ability to communicate properly and professionally <br>Ability to build and maintain positive relationships <br>Excellent organizational skills and attention to detail