Database administrator DBA Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> to ensure you deliver and exceed the guests’ expectations in accordance with The spa's vision, core values and all related brand standards, procedures and policies.&nbsp;<br><br><strong>MAIN RESPONSIBILITIES</strong><br>• To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for.&nbsp; This means tailoring treatments where needed in accordance with the training.<br>• To ‘connect’ and communicate with your guests.&nbsp; Get to know and understand them and record preferences and information as required.<br>• To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.<br>• Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.&nbsp;<br>• Following scheduled roster and daily appointment schedule.<br>• Must adhere to training as set down by the Spa Manager and Head Therapist.<br>• To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.<br>• To maintain a high standard of appearance and personal hygiene as per policy.<br>• To always be punctual and prepared in advance of treatments.<br>• Ensure that daily sales figures are accurately recorded.<br>• To be adaptable and accountable for all actions.<br>• To cover reception as and when required.<br>• Courtesy to guests and other members of staff at all times<br> </div>

The Procurement Officer is responsible for executing and monitoring purchasing activities to ensure the continuous availability of products, optimal stock levels, and cost-effective procurement. The role includes market studies, supplier evaluation, price comparison, and coordinating the receipt of goods with warehouses and delivery teams in alignment with company standards and operational needs. <br>1. Purchasing & Procurement <br>• Source, evaluate, and negotiate with suppliers to secure high-quality products at competitive prices. <br>• Prepare purchase orders (POs), follow up on approvals, and ensure timely order placement. <br>• Monitor supplier performance and maintain professional relationships. <br>2. Stock Monitoring & Control <br>• Follow up with the warehouse manager on minimum and maximum stock levels for all items to avoid shortages or overstock. <br>• Coordinate with the sales manager to forecast stock requirements based on sales trends. <br>• Alert relevant departments about critical stock levels and recommend replenishment. <br>3. Market Study & Price Comparison <br>• Conduct ongoing market research to identify new suppliers, products, and price trends. <br>• Prepare comparative price analysis reports to support purchasing decisions. <br>• Track competitor pricing and market availability to ensure competitive positioning. <br>5. Documentation & Reporting <br>• Maintain accurate procurement records, contracts, and supplier databases. <br>• Prepare regular reports on purchasing activities, stock levels, and cost savings. <br>• Ensure compliance with Tech Store’s procurement policies and quality standards <br>6. Logistics & Coordination: <br>• Coordinate shipment terms, delivery schedules, and documentation with local and international suppliers. <br>• Follow up on deliveries to ensure timely arrival and resolve delays, discrepancies, or damaged shipments in coordination with accounting and warehouse teams. <br>• Verify items received against purchase orders and specifications, ensuring accuracy in quantity, part number, and technical compliance. <br>• Oversee documentation for incoming shipments (invoices, delivery notes, GRN, etc.). <br>7. Inventory and Cost Control: <br>• Monitor critical stock items and proactively plan procurement activities to avoid shortages. <br>• Participate in cost analysis, budgeting, and procurement planning related to engineering and technical items. <br>• Support internal stakeholders—projects, warehouses, accounting, and sales—to ensure procurement aligns with operational priorities. <br>8. Reporting & Continuous Improvement: <br>• Prepare weekly and monthly procurement reports including supplier performance, technical evaluations, delivery lead times, and cost comparisons. <br>• Identify opportunities for cost optimization, improved lead times, and better supplier reliability. <br>• Ensure all procurement processes comply with company policies, standards, and audit requirements. <br>REGULATORY REQUIREMENTS (Education & Experience) AND SKILLS: <br>• Bachelor’s degree in Electrical Engineering, Business administration, Supply chain, or a related technical field (mandatory). <br>• Minimum 2–4 years of experience in procurement, preferably in the technology sectors. <br>• Strong understanding of technical terminology. <br>• Experience with ERP procurement modules (Odoo preferred). <br>• Excellent negotiation, analytical, and supplier relationship-management skills. <br>• Strong organizational abilities with attention to accuracy and documentation. <br>• Ability to manage multiple procurement activities under tight deadlines. <br>• Strong communication skills

<p>Lancaster Eden bay is looking for a Night Manager. The candidate will: Oversee the operation during night shifts. Supervise night staff and prepare night audit reports. Resolve guest's complaints promptly.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience within the same role in a 5-star hotel is required. Ability to work on overnight shifts</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A company specialized in the distribution of underwear, nightwear, and legwear is seeking a Sales Manager to oversee sales activities, customer and supplier relations, and daily operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree</li><li>minimum 3 years of sales experience</li><li>fluency in Arabic, English, and French</li><li>strong computer skills</li></ul><p></p></section>

<p><b>Description</b></p><p><br></p><p>Lancaster Eden Bay is looking for an assistant Font Office Manager. The candidate should:</p><p>Oversee all aspects of the front desk operations and maintain high standards of guest satisfaction and loyalty.</p><p>Previous experience in an upscale property is required.</p><p>English is a must. French is a plus.</p><p>Flexible working shifts.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><b>Description</b></p><p><br></p><p>Lancaster Eden Bay is looking for an assistant Font Office Manager. The candidate should:</p><p>Oversee all aspects of the front desk operations and maintain high standards of guest satisfaction and loyalty.</p><p>Previous experience in an upscale property is required.</p><p>English is a must. French is a plus.</p><p>Flexible working shifts.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><h4>About Deloitte:</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Deloitte & Touche Middle East has received numerous awards in recent years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society by building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <h4>Our Shared Values</h4> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Integrity</strong></li> <li><strong>Outstanding value to markets and clients</strong></li> <li><strong>Commitment to each other</strong></li> <li><strong>Strength from cultural diversity</strong></li> </ul> <h4>Role summary</h4> <p>As a Client Engagement Onboarding, you will support end-to-end onboarding for new clients and engagements. Ensure timely setup, required approvals, and risk/compliance clearances by coordinating with Engagement Teams, Growth, Finance, Legal, and Risk/Compliance. Track progress, resolve blockers, and escalate issues to enable compliant delivery.</p> <h4>Key responsibilities</h4> <ul> <li>Run onboarding requests end-to-end (documents, approvals, closure).</li> <li>Coordinate required clearances (conflicts, business relationships, acceptance/retention, legal, unlimited liability, working-at-risk, DRB).</li> <li>Track WINs and code openings; maintain daily trackers and provide status updates to leadership.</li> <li>Monitor SLAs/aging, follow up on delays, and drive faster turnaround.</li> <li>Support lifecycle tasks (archive closed codes; escalate items >45 days to QRM; flag pricing sheet issues).</li> <li>Manage stakeholders and remove blockers across teams.</li> <li>Handle ad hoc operational support as needed.</li> </ul> <h4>Skills & tools</h4> <ul> <li>Strong Excel/PowerPoint/Outlook; accurate tracking and reporting.</li> <li>Experience with onboarding/workflow tools (e.g., SRM or similar).</li> <li>Ability to validate setup requirements and compliance documentation.</li> <li>Basic analytics (turnaround time, trends, operational metrics).</li> <li>Detail-oriented, organized, and able to manage multiple requests.</li> <li>Clear communicator; confident escalating with context and actions.</li> <li>(Manager) Coach juniors and manage workload/quality.</li> </ul> <h4>Qualifications & experience</h4> <ul> <li>Preferred background: Business, Finance, Risk/Compliance, Computer Science (or equivalent experience).</li> <li>Experience levels: Associate 0–2 yrs | Experienced Associate 2–4 yrs | Senior Associate 4–6 yrs | Manager 6–8+ yrs.</li> </ul> <h4>Required experience</h4> <ul> <li>Client/engagement onboarding or similar operations.</li> <li>Coordinating compliance checks/clearances (including conflicts).</li> <li>Working with multiple stakeholders and producing regular status reporting.</li> </ul> <h4>Nice to have</h4> <ul> <li>Professional services engagement setup/governance experience.</li> <li>Knowledge of independence/conflicts and client acceptance/retention.</li> <li>Process improvement (SLAs, automation, dashboards).</li> <li>Exposure to pricing governance/engagement financial controls.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Trócaire is an international NGO. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals:</p> <ul> <li><strong>Promote access to justice;</strong></li> <li><strong>Achieve climate & environmental justice;</strong></li> <li><strong>Ensure women & girls’ protection, voice & influence;</strong></li> <li><strong>Save lives and protect human dignity; and</strong></li> <li><strong>Mobilise the public on the island of Ireland to achieve global justice.</strong></li> </ul> <p>Trócaire works through national and local partners in Lebanon and Syria delivering an integrated humanitarian and development programme that includes the provision of basic assistance, food security, livelihood, and protection assistance and strengthening social cohesion within conflict-affected and displaced communities. As a partnership agency, Trócaire works with a portfolio of national and local partner organisations to strengthen their capacities to deliver humanitarian assistance and implement development-oriented programmes in a way that ensures compliance with international standards.</p> <h4>Requirements</h4> <p>Trócaire is seeking to recruit a Head of Programme Development & Quality (HoPDQ) to be based in Beirut, Lebanon to support local partners in Lebanon and Syria. As a member of the Country Management Team (CMT), the Head of PDQ is responsible for driving cross-functional engagement in the development and delivery of Trócaire’s Country Strategy Plans in both Lebanon and Syria, developing annual plans and reporting on results. They are responsible for ensuring development and delivery of high quality, evidence-based, innovative programmes in all contexts, that contribute to Trócaire’s Global Strategic Plan.</p> <p>The Head of PDQ ensures that a robust monitoring, evaluation, accountability and learning (MEAL) system is in place, that the country office engages in the collection and use of evidence and that this is shared across the organization, and that reliable data is used for decision-making.</p> <p>The Head of PDQ supports strategic positioning with donors and partners and leads on programme and project design to ensure that the country office strategies can be delivered in line with Trócaire’s programme framework, localisation agenda and a gender transformational approach.</p> <p>As a senior leader in the country office, you will play a representational role with the government, authorities, donors, partners, peer agencies, and others.</p> <p>As one of the most senior staff in the Country Office, the Head of PDQ must demonstrate the qualities of agile leadership. They play a key role in defining and pursuing the strategic direction for Trócaire’s programmes in Lebanon and Syria, ensuring the relevance, coherence, safety and impact of our programmes in all contexts. This is a challenging role requiring an individual who can work with complexity and multiple tasks at one time. It demands dedication to demonstrating outcomes for communities at risk, experience in integrated programming and a highly motivated leader. You have specific oversight for ensuring that programmes demonstrate thematic excellence in contributing to Trócaire’s Global Strategic Plan.</p> <p>The Head of PDQ will report to the Country Director in Beirut and will lead, develop and empower an experienced, committed and hardworking team of nine. The Head of PDQ will directly line manage four Programme Managers including the MEAL Manager, and a Humanitarian Response Coordinator. The Head of PDQ will work closely with the Business Development & Grants Manager, Finance Manager, and HQ/global technical advisors.</p> <p>This is a two-year fixed-term contract, renewable, based in Beirut, with frequent travel to programme locations in Lebanon and Syria. The contract includes a six-month probation period.</p> <p>For the candidate with the required experience and passion for the role, Trócaire offers a competitive package of salary and benefits.</p> <h4>Strategy, planning and reporting</h4> <ul> <li>Lead the development, implementation and review of programme strategies across Lebanon and Syria, ensuring alignment with Trócaire's Global Strategic Plan and Country Strategic Plans.</li> <li>Drive strategic programme planning, prioritisation and adaptive management to ensure programmes remain relevant, context-responsive and impactful.</li> <li>Lead annual planning, programme reviews and reporting processes, ensuring evidence-based decision-making and organisational learning.</li> <li>Promote innovation, learning and continuous improvement across programmes and partners.</li> <li>Identify and monitor strategic and programme risks, ensuring appropriate mitigation measures are integrated into planning and decision-making.</li> <li>In collaboration with the Business Development & Grants Manager, ensure programme growth, fundraising prioritisation, donor positioning, and strategic partnerships.</li> </ul> <h4>Programme development, quality, and learning</h4> <ul> <li>Provide strategic leadership to ensure programmes are evidence-based, partner-centred and aligned with Trócaire's Programme Quality standards.</li> <li>Ensure robust MEAL systems, knowledge management and learning processes are embedded across programmes.</li> <li>Lead programme quality improvement efforts, including reviews, evaluations, learning and adaptive management.</li> <li>Ensure cross-cutting priorities including gender equality, safeguarding, disability inclusion, accountability, conflict sensitivity and nexus approaches are integrated across programming.</li> <li>Promote innovation, evidence generation and the use of learning to strengthen programme effectiveness and impact.</li> <li>Promote a culture of learning, reflection, evidence generation, knowledge management, and adaptive management across programme teams and partners, organisation-wide and externally.</li> <li>Ensure research and evaluation jointly with the Programme Impact & Learning Unit at HQ to generate evidence for development and improvement of programme approaches, sound decision making and policy influencing internally and externally.</li> </ul> <h4>Programme oversight and risk management</h4> <ul> <li>Maintain strategic oversight of programme performance, grant health, compliance and risk management across the portfolio.</li> <li>Support Programme Managers to deliver high-quality programmes that achieve intended outcomes and meet donor and organisational standards.</li> <li>Ensure effective programme monitoring, reporting and documentation systems are in place.</li> <li>Ensure regular documented structured team meetings for information exchange and strategic discussions as well as to facilitate rolling out of organisational programme processes and policies within the country team.</li> <li>Promote integrated programme and finance oversight to strengthen accountability, risk management and partner support.</li> <li>Oversee a monitoring system that provides timely and accurate project results by embedding MEAL across programme implementation.</li> <li>Ensure proper documentation of programmes using Trócaire’s cloud-based Salesforce, Box, and Box Drive system.</li> <li>Ensure regular and coordinated visits by finance and programme staff to all programme partners to review systems and financial management and to provide support to partners in line with Trócaire’s Partner Governance and Finance Policy.</li> </ul> <h4>Advocacy, partnerships and localisation</h4> <ul> <li>Provide strategic oversight of Trócaire's partnership portfolio, ensuring strong, equitable and accountable partnerships across Lebanon and Syria.</li> <li>Champion locally led approaches and ensure localisation commitments are embedded across programme design, implementation and learning.</li> <li>Support the development of evidence-based advocacy priorities and policy positions linked to programme learning and contextual analysis.</li> <li>Strengthen strategic engagement with partners, networks and stakeholders to advance programme objectives and influence.</li> <li>Support partner diversification, capacity-sharing and organisational development in line with Trócaire's partnership approach.</li> </ul> <h4>People leadership</h4> <ul> <li>Lead, mentor and develop a high-performing programme team, fostering accountability, collaboration, innovation and continuous learning.</li> <li>Line manages Programme Managers, MEAL Manager, Humanitarian Response Coordinator and Partnership Manager.</li> <li>Ensure staff have clear objectives, performance expectations and opportunities for professional growth and leadership development.</li> <li>Promote cross-functional collaboration and effective teamwork across programme, finance, business development and support functions as well as with global technical advisors.</li> <li>Maintain oversight of the country office technical capacity and development (with People & Culture), ensure that positions are adequately funded (with Finance & BDGM), and secure specialised expertise to fill gaps, when needed.</li> </ul> <h4>Representation and senior management</h4> <ul> <li>Represent Trócaire externally with donors, partners, coordination forums and other stakeholders as delegated by the Country Director.</li> <li>Actively contribute to Country Management Team leadership, strategic decision-making and organisational performance.</li> <li>Support strategic positioning, donor engagement, fundraising and external communications efforts.</li> <li>Deputise for the Country Director when required and undertake other responsibilities consistent with the role.</li> <li>Fulfil other reasonable duties and responsibilities, as requested by the Country Director and Head of Portfolio FCAS, including deputising for the Country Director when necessary or appropriate.</li> </ul> <h4>Essential requirements & skills</h4> <ul> <li>Minimum seven years in leading humanitarian and development programming.</li> <li>At least five years managing managers and playing a leadership role in ensuring cohesiveness, inclusion and development of staff at all levels.</li> <li>Proven technical experience in designing and leading the implementation of humanitarian and development strategies, programme development and sectoral interventions across multiple thematic areas: livelihoods, food security, social cohesion, cash-based interventions as well as applying a nexus approach, is highly desirable.</li> <li>Experience in partnership-based programming and programme quality benchmarks.</li> <li>Demonstrated successful fundraising and donor engagement experience.</li> <li>Strong strategic leadership and people management skills.</li> <li>Ability to navigate security protocols and develop risk management strategies for operations in Lebanon and Syria.</li> <li>Solid experience of managing teams in a multi-cultural environment and playing a leadership role in ensuring cohesiveness, inclusion and development of staff at all levels.</li> <li>Excellent interpersonal and relationship management skills and demonstrated ability in using these with internal and external stakeholders (partners, donors, host government etc.).</li> <li>Demonstrated ability to manage budgets in complex humanitarian contexts.</li> <li>Excellent written, oral and presentational communications skills.</li> <li>Fluency in English and Arabic (written and spoken).</li> <li>A team player but also willing and able to work with minimal supervision.</li> <li>Ability to work under pressure and to deadlines.</li> <li>Patient and pays high degree of attention to detail.</li> <li>Understanding of, and empathy with, the role of the Catholic Church in development.</li> <li>Ability and willingness to travel within and across countries (Lebanon and Syria) and internationally including travel to headquarters.</li> </ul> <h4>Other duties</h4> <ul> <li>Work collaboratively with colleagues across the Programme Impact & Learning, Humanitarian and Development, and Programme teams to deliver team objectives.</li> <li>Undertake any other reasonable duties assigned by the line manager consistent with the nature and level of the post.</li> </ul> <h4>Safeguarding program participants - children & adults</h4> <p>Trócaire is committed to safeguarding people within our programmes from exploitation and abuse and has specific policies on this commitment including a global code of conduct which outlines the expected behaviour and the responsibility of all staff, consultants and other organisational representatives.</p> <h4>Diversity and inclusion</h4> <p>We welcome diverse applicants to join our inclusive workforce. Trócaire is an equal opportunities employer. We are an organisation that embraces diversity and inclusion. We welcome applicants from diverse backgrounds to bring their experiences and perspectives to Trócaire.</p> <h4>Benefits</h4> <p>The job opportunity will be offered initially on a fixed term contract of two years and is based in Beirut, Lebanon (hybrid modality). Trócaire offers a competitive package of salary and benefits.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.</span></p><br><p><span>Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.&nbsp;</span></p><br><p><span>Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.</span></p><br><p><b>Team:</b></p><br><p>The Platform Technologies group in the Global DEV department drives the evolution of the MX.3 technical capabilities aligned with market standards and customers' expectations.  It’s an end-to-end organization that aims to address the technical and technological challenges of the MX.3 platform.</p><br><p>To answer the different platform wide challenges, the group is organized into domains that are composed of developers, product managers, architects and experts. </p><br><p>Part of this Platform Technologies group, the Cluster and Communication domain's mission is to:</p><br><ul><li>Maintain and evolve the Cluster manager, the communication layer (middleware), and the service SDKs of the platform</li><li>Build and deliver a roadmap to evolve the platform towards multi-language and multi-protocol SDKs, while maintaining a strong focus on cloud native architecture</li><li>Provide L3 support for clients on the cluster and communication components</li></ul><p>The Cluster and Communication domain is made up of technical product managers and engineers from different seniority levels. Team members are in contact with many development teams and support teams from all the offices of Murex and in direct contact with customers.</p><br><p><b>Mission:</b></p><br><p>The Senior Technical Product Manager of the Cluster and Communication domain will work closely with the Development team and with the Product Management team to lead the end-to-end strategy definition, execution, and client support of the technical components of the MX.3 platform: Cluster manager, Service SDKs, Middleware, serialization, communication layer, RPC layer. This role is pivotal in ensuring the platform’s elasticity, scalability, cloud nativeness, support for multiple deployment models and reduced TCO.</p><br><p> <b>Your Responsibilities:</b>&nbsp;</p><br><ul><li>Define and drive the&nbsp;roadmap for the Cluster and communication components of the MX.3 platform, aligned client expectations, and internal standards.&nbsp;</li><li>Engage proactively with clients and their&nbsp;IT teams, to ensure transparent communication, and collaboratively address escalations or emerging&nbsp;compliance&nbsp;concerns.&nbsp;</li><li>Collaborate with a team of developers, operators, QA, and product managers</li><li>Collaborate with product management, development, and architecture teams to ensure the roadmap delivery is on track</li><li>Collaborate with Deployment Model architects to ensure compatibility of the platform with the target deployment models of the integrating platform</li></ul><p><b>Your Profile:</b>&nbsp;</p><br><ul><li>Proven experience (15+ years) in cluster management, containers and container orchestration technologies, SDKs, REST APIs, distributed systems, serialization frameworks, software development, or related technical domains.</li><li>Strong understanding of enterprise software architecture.</li><li>Experience collaborating with cross-functional teams and driving large-scale initiatives.</li><li>Excellent communication and stakeholder management skills.</li><li>Familiarity with Murex platform or financial software is a plus.</li></ul><p>While deep expertise in these areas is strongly preferred, candidates who are fast learners and can quickly adapt to new requirements or emerging technologies may be able to mitigate any gaps in direct experience. The ability to rapidly acquire new knowledge and skills will be invaluable in keeping pace with evolving technology and frameworks.</p><br><p><b>Mandatory skills: </b></p><br><ul><li>Master’s degree (Bac+5, preferably from an engineering school)</li><li>Advanced technical knowledge: containers, APIs, software architecture, Serialization</li><li>Development experience and knowledge of C++ and Java</li><li>Rigor, precision, analytical and synthesis skills</li><li>Autonomy, ability to work independently</li><li>Curiosity, listening skills, and adaptability</li><li>Excellent written and oral communication, strong command of English and French</li><li>Team spirit and collaboration</li></ul><p><b>Nice to have skills:</b></p><br><ul><li>General knowledge of financial markets is a plus</li><li>Experience with MX.3 technical layers and components is a plus</li></ul> </div>

<p>A global leader in online trading is looking for a Customer Support Manager to join their team in Beirut, Lebanon. The Customer Support Manager is responsible for overseeing and directing the Customer Support Department, ensuring the delivery of outstanding service to clients while adhering to internal policies and regulatory standards. This role manages the department s daily activities, including customer support, client onboarding, KYC and AML processes, payment operations, regulatory reporting, and the handling of escalated client issues. In close collaboration with internal stakeholders, the Customer Support Manager plays a critical role in improving the overall client experience, driving operational efficiency, ensuring compliance, and supporting the company s growth objectives.</p><p>Responsibilities</p><ul><li>Lead, guide, coach, and develop the Customer Support team, promoting a high-performing and customer-focused environment.</li><li>Handle recruitment, onboarding, training, and performance evaluation of Customer Support staff, ensuring continuous growth and effective performance management.</li><li>Supervise the daily operations of the Customer Support Department, ensuring high service standards, efficiency, and compliance with Service Level Agreements (SLAs).</li><li>Address complex client queries, complaints, and escalations, ensuring prompt and professional resolution.</li><li>Oversee customer support functions across all communication channels, including phone, email, live chat, WhatsApp, and CRM systems.</li><li>Manage the onboarding process for both individual and corporate clients, ensuring accuracy, completeness, and compliance with internal procedures.</li><li>Supervise KYC and AML processes, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and continuous monitoring, in line with internal policies and regulatory requirements.</li><li>Ensure the accurate and timely preparation and submission of regulatory reports, questionnaires, and other required filings to authorities.</li><li>Oversee payment-related operations, including deposits, withdrawals, payment investigations, reconciliation support, and coordination with Finance and Operations teams.</li><li>Collaborate with Compliance, Finance, Dealing, IT, and other departments to ensure efficient resolution of operational and client-related issues.</li><li>Establish, update, and enforce customer support policies, procedures, and standard operating procedures (SOPs).</li><li>Track and analyze customer support KPIs and operational metrics such as response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and deliver daily, weekly, monthly, quarterly, and ad hoc reports covering customer support performance, onboarding metrics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other key indicators.</li><li>Conduct quality assurance checks on customer interactions and provide ongoing coaching and feedback to uphold service excellence.</li><li>Maintain precise records and ensure the confidentiality and security of client information in line with company policies and regulatory standards.</li><li>Assist with internal and external audits by providing required documentation, reports, and operational data.</li><li>Carry out any additional duties as assigned by senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Finance, Management, or a related discipline.</p><p>At least 6 years of experience in Customer Support, Client Operations, or Customer Success within the financial services sector, including a minimum of 5 years in a managerial role.</p><p>Prior experience within Forex companies is essential.</p><p>Solid understanding of regulatory frameworks and compliance requirements of FSA, SCA, CMA, and other relevant authorities.</p><p>Experience in preparing regulatory reports, questionnaires, and management reports.</p><p>Strong knowledge of trading platforms such as MT4 and MT5.</p><p>Hands-on experience with CRM and customer support systems (e.g., FXBO, Zendesk, Freshdesk, Salesforce).</p><p>Familiarity with financial markets and trading terminology is a plus.</p><p>Excellent verbal and written communication skills in both Arabic and English.</p><p>Skills &amp; Competencies</p><ul><li>Leadership and team management</li><li>Strong decision-making and problem-solving abilities</li><li>Excellent organizational and time management skills</li><li>Effective written and verbal communication</li><li>Customer relationship management expertise</li><li>Conflict resolution and complaint handling</li><li>Analytical mindset with strong reporting skills</li><li>High attention to detail and accuracy</li><li>Ability to perform under pressure and meet regulatory deadlines</li><li>Knowledge of KYC, AML, and compliance standards</li><li>Proficiency in CRM systems and Microsoft Office tools</li><li>Strong sense of integrity, professionalism, and confidentiality</li></ul>

We are looking for a skilled Workshop Engineer to join our electric vehicle dealership company in Matn. Reporting to the Workshop Manager, the role involves diagnosing and troubleshooting electric vehicles, supporting repair and maintenance activities, preparing technical reports, and ensuring all work is performed in accordance with manufacturer specifications. The ideal candidate should have strong technical knowledge, analytical skills, and a commitment to delivering high-quality aftersales service. <br>Requirements: <br>• Bachelor’s degree in Engineering (BS or BE in Mechanical, Electrical, Electronics, Automotive, Electromechanical, Mechatronics, CCE), or related field <br>• Fresh grad or up to 4 years of experience in automotive workshop operations, technical service, or aftersales <br>Key Skills: <br>• Electric vehicle systems and diagnostics <br>• Technical troubleshooting and fault analysis <br>• Vehicle inspection, testing, and repair support <br>• Preventive maintenance and service procedures <br>• Ability to read and interpret technical manuals and wiring diagrams <br>• Attention to detail <br>• Problem-solving and analytical thinking <br>• Good communication and teamwork skills <br>• Proficiency in Microsoft Office and automotive diagnostic software

Be the Voice Behind Exceptional Service <br> <br>Our client is a growing and service-driven organization looking for a highly organized and customer-focused Call Center Coordinator to become the central hub between customers, technicians, and internal teams. <br> <br>If you're someone who thrives in a fast-paced environment, enjoys coordinating multiple moving parts, and takes pride in delivering outstanding customer experiences, we'd love to hear from you. <br> <br>What You'll Be Doing <br> <br>As the Call Center Coordinator, you'll play a critical role in ensuring service requests are handled efficiently from the moment a customer calls until the job is completed. <br> <br>Your responsibilities will include: <br> <br>Answering incoming customer calls professionally and promptly <br>Creating and managing service requests within the company system <br>Coordinating technician dispatches with the Maintenance Manager <br>Liaising and following up with Al Shaya Group and other key stakeholders <br>Preparing and sending quotations on a daily basis <br>Following up on pending quotations and approvals <br>Escalating any quotation approval delays exceeding 48 hours <br>Maintaining organized filing, documentation, and scanning systems <br>Preparing purchase orders as required <br>Supporting the Operations and Maintenance Managers with administrative tasks <br>Preparing and submitting daily operational reports <br>What We're Looking For <br> <br>Previous experience in a call center, customer service, coordination, or administrative role <br>Strong communication and interpersonal skills <br>Excellent organizational and multitasking abilities <br>High attention to detail and follow-through <br>Proficiency in Microsoft Office and computer systems <br>Ability to work effectively under pressure and manage competing priorities <br>A proactive mindset with a strong sense of accountability <br>Why Join? <br> <br>Be part of a dynamic and growing organization <br>Work closely with operations and management teams <br>Gain valuable exposure to customer service, operations, and maintenance coordination <br>Build a long-term career with opportunities for professional development and advancement <br>Ready to Apply? <br> <br>If you're a highly organized professional who enjoys keeping operations running smoothly and delivering excellent customer service, we'd love to hear from you. <br> <br>Apply today and become the driving force behind exceptional service delivery

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The positions work at the field implementation level, providing operational support including participation in technical assessments, distributions, monitoring activities, data collection, and follow-up with the contractors on the implementation of shelter and WASH-related activities in the south.</p><p>Generic Responsibilities</p><ul><li>Facilitate and monitor the Emergency, shelter and WASH activities and ensure compliance with plans and NRC standards.</li><li>Implement delegated Emergency Response project portfolio according to plan of action.</li><li>Produce accurate drawings, reports, measurements (BoQs) and/or photographs as evidence of a technical assessment</li><li>Prepare and develop status reports as required.</li><li>Carry out data collection as required and ensure proper filing of documents.</li><li>Ensure minimum Shelter and WASH standards (based on SPHERE) are applied and maintained in collective shelters, shelters, schools,etc.</li><li>Mobilize communities and community leaders for the building materials, construction activities, and maintenance of structures.</li><li>Administrate payment requests for partners, contractors, suppliers, construction workers etc.</li><li>Carry out related mainstreaming of protection in programme daily implementation as per the set NRC s Protection mainstreaming guidelines and ensures reporting any breaches/concerns to the line manager for proper action.</li><li>Compliance and adherence to NRC policies, guidance and procedures, (if a function role) and a specific responsibility for the functions policies and procedures</li></ul><p>Specific responsibilities:</p><ul><li>Conduct rapid and precise technical assessments for collective shelters, schools, Residential units in scattered areas, ISs,etc.</li><li>Produce accurate drawings, reports, measurements (BOQs), and/or photographs as evidence of a technical assessment.</li><li>Identify needs and propose scope of intervention (from the technical aspect) for shelter rehabilitation such as minor rehabilitation works, major construction works and/or property upgrades</li><li>Supervise the contractor s rehabilitation work in the assigned collective shelter, Residential units and schools.</li><li>Assist beneficiaries with technical advice on how to complete their works at the expected quality and budget.</li><li>Ensure that all materials used and work performed address beneficiaries needs and ensure safety by doing safety inspections of the sites.</li><li>Monitor, supervise and inspect the quality of the works so as to ensure conformity with the technical specification as specified in the Bill of quantities (BOQ) and scope of works, drawings and design requirements</li><li>Check plans, drawings and quantities for accuracy of calculation.</li><li>Distribution of Basic Assistance Kits, WASH-related kits, and other emergency-related supplies.</li><li>Distribution efforts will encompass NRC areas of intervention including border areas, Palestinian camps and gatherings, ISs, and collective shelters.</li><li>Ensure that the distribution sites are organized according to standard operating procedures and security rules.</li><li>Report activities using distribution lists, field reports, attendance lists, and Kobo online activity reporting.</li><li>Generate comprehensive weekly and monthly situation reports reflecting trends, challenges, and needs on field.</li><li>Prepare daily report, consent forms, cooperation agreements and all other needed documentation for initiating and implementing construction works.</li><li>Conduct multi-sectoral need assessments in areas experiencing new displacements.</li><li>Water sampling and testing collecting water samples from the site and testing it in NRC lab .</li><li>Data entry</li><li>Report all protection-related concerns following internal and external referral pathways.</li><li>Report code of conduct breaches especially those that affect vulnerable populations.</li><li>Share your skills and experience within the team and learn from your colleagues.</li><li>Perform any other relevant Emergency Response duties as requested by the Line Manager.</li><li>Perform any other relevant Shelter and WASH duties as requested by the Line Manager.</li><li>Participate in any trainings or assessments required by NRC Programmes'</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in civil engineering, Architecture engineering, or any related field</p><p>1-2 years of experience working on Projects in a humanitarian/recovery context</p><p>Proficiency in MS Office (Word and Excel)</p><p>Fluency in English and Arabic, both spoken and written</p><p></p></section>

<p>A well known restaurant chain is seeking for its Batroun Branch a qualified Restaurant Manager.</p><p>We are looking for someone dynamic who is capable of managing the branch and its daily operations and maintaining high product quality, and excellent customer service.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>- Holder of a related degree</li><li>- Experience in managing a restaurant</li><li>- Excellent communication and managerial Skills</li></ul>

<p>Update regularly the designated software s and official registers whenever applicable. Prepare required documents for cargo delivery and submit it to the Key Account Manager. Collaborate with the Logistics department for all the local courier requests. Send relevant documents to the Financial Department once job is executed. Ensure proper archiving of the original documents related to the job files.</p>

<p>A well- known company is seeking a sales manager who is living in kesrwan and has good negotiation skills and has the ability to follow up the orders of the clients and search for new markets</p><p><strong>Desired Candidate Profile</strong></p><p>good negotiation skills and has the ability to follow up the orders of the clients and search for new markets</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are hiring a Key Account Manager for an FMCG company in Beirut to manage and grow relationships with major customers, negotiate contracts, and drive sales performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The ideal candidate has 3 5 years of experience in FMCG handling Modern trade channels large accounts, with strong communication and negotiation skills and a results-driven mindset.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A fast-food restaurant located in Minieh is seeking a qualified Shift Leader to join its team.</p><p><br></p><p><br></p><ul style="font-size: 11px;"><li style="font-size: 11px;">Previous experience as a Shift Leader, Assistant Manager, or in a similar supervisory role.</li><li style="font-size: 11px;">Lives in Minieh or nearby areas.</li><li style="font-size: 11px;">Strong leadership and management skills.</li><li style="font-size: 11px;">Excellent communication and interpersonal skills.</li><li style="font-size: 11px;">Flexibility to work 12-hour shifts.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

<p>The Production &amp; Inventory Manager is responsible for supporting the daily operations of production, inventory management, e-commerce, logistics, and retail. The role requires strong organizational skills, attention to detail, and the ability to work across different departments to ensure smooth operations.</p><br><p><b>Key Responsibilities</b></p><br><ul><li>Inventory &amp; Stock<ul><li>Manage and update inventory for all Jujule Lemonie branches.</li><li>Enter all new products into Shopify inventory.</li><li>Prepare and maintain inventory tracking sheets.</li><li>Conduct regular stock checks and report discrepancies.</li><li>Visit branches once or twice per month to verify stock, review displays, and recommend replenishment when needed.</li></ul></li><li>Shopify &amp; Website<ul><li>Create new products on Shopify.</li><li>Upload product photos, descriptions, and pricing.</li><li>Coordinate with the Website Manager to ensure new arrivals are published accurately and on time.</li></ul></li><li>Quality Control<ul><li>Inspect finished products before distribution.</li><li>Ensure all garments meet Jujule Lemonie's quality standards.</li><li>Report and follow up on any quality issues.</li></ul></li><li>Product Preparation<ul><li>Barcode and price all new products.</li></ul></li><li>Shipping &amp; Logistics<ul><li>Print invoices for online orders.</li><li>Assist with packing merchandise for branches, exhibitions, and events.</li></ul></li><li>Atelier Support<ul><li>Assist the production team with fabric cutting, garment finishing, and preparation when needed.</li><li>Maintain an organized atelier, ensuring fabrics, trims, buttons, and materials are properly stored.</li></ul></li><li>Consignment &amp; Stock Follow-up<ul><li>Maintain inventory sheets for consignment suppliers.</li><li>Update daily sales and stock records.</li><li>Monitor stock levels and inventory.</li></ul></li><li>Marketing Support<ul><li>When needed, assist in creating photo and video content for social media.</li><li>Prepare collection lookbooks using the company's software.</li></ul></li><li>Photoshoots<ul><li>Assist in preparing garments and accessories for photoshoots.</li><li>Assist during shoots and ensure all items are returned and accounted for afterward.</li></ul></li><li>Boutique Support<ul><li>Assist the sales team during busy periods when required.</li></ul></li></ul><b><br></b><p><b>Skills</b></p><br><ul><li>Strong organizational and time management skills.</li><li>High attention to detail and accuracy.</li><li>Proficiency in Microsoft Excel.</li><li>Basic knowledge of Shopify is an advantage.</li><li>Ability to multitask and work under pressure.</li><li>Team player with a proactive attitude.</li><li>Interest in fashion and product management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Strong organizational and time management skills.</p><p>High attention to detail and accuracy.</p><p>Proficiency in Microsoft Excel.</p><p>Basic knowledge of Shopify is an advantage.</p><p>Ability to multitask and work under pressure.</p><p>Team player with a proactive attitude.</p><p>Interest in fashion and product management.</p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job</h4> <p>We are looking for a motivated and hands-on BDR Manager to lead and scale our growing outbound team. In this role, you will oversee a team of 5+ Business Development Representatives focused on generating new business opportunities through high-volume outbound outreach—primarily phone calls—and booking qualified meetings for our Account Executives.</p> <p>Our team is selling Voice AI solutions to restaurants across North America, helping them streamline operations, handle inbound calls more efficiently, and increase revenue. This is a phone-driven environment, so we’re looking for someone who’s not afraid of the phone, understands outbound sales deeply, and can coach reps to confidently engage prospects and drive conversations.</p> <p>As a BDR Manager, you will be responsible for tracking and reporting on key performance metrics, including calls made, demos booked, and conversion rates. You will work closely with leadership, providing clear and consistent reporting on team performance and insights on where improvements can be made.</p> <p>This is a true player-coach role. You will actively coach your team, identify what’s working and what’s not, and continuously optimize outreach strategies and processes. You’ll be expected to jump in when needed, support reps in real time, and help elevate overall team performance. You will also ensure proper use of HubSpot CRM across the team, maintain pipeline hygiene, and reinforce strong follow-up practices to reduce no-shows and ensure smooth handoffs to Account Executives.</p> <h4>Requirements</h4> <p>We’re looking for someone who thrives in a fast-paced environment, brings strong energy to the team, and knows how to hold reps accountable while developing their skills. If you’re data-driven, proactive, and excited to build and lead a high-performing outbound team, we’d love to hear from you.</p></p><p></p>