Embedded Systems Engineer Jobs in Lebanon

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>Role Overview</p><p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused diagnosing and resolving clientreported issues but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p><p>Key Responsibilities</p><ul><li>Own client-reported issues end to end from intake and triage through diagnosis, resolution, testing, and closure.</li><li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li><li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li><li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li><li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li><li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li><li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li><li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li><li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2 5 years of experience in IT technical support, application support, or a technical helpdesk role.</p><p>Fluency in English strong written and verbal communication, sufficient for direct interaction with a North American client base.</p><p>Good SQL skills able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</p><p>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting able to read, understand, and modify existing code to resolve defects.</p><p>Strong understanding of Windows environments and desktop application troubleshooting.</p><p>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</p><p>Availability to work 9:00 AM 5:00 PM EST, aligned to the North American client base.</p><p>Ability to work independently, manage a queue of issues, and follow escalation procedures.</p><p>Preferred Skills</p><ul><li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li><li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li><li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li><li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li></ul><p>Soft Skills</p><ul><li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li><li>Clear, professional, and patient communication with clients.</li><li>Ability to remain calm under pressure and manage multiple concurrent issues.</li><li>Self-directed and reliable when working remotely across time zones.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>- Perform preventive &amp; corrective maintenance on PV systems</p><p><br></p><p>- Install, commission, &amp; maintain solar PV systems, including panels, inverters, batteries, &amp; mounting structures</p><p><br></p><p>- Prepare accurate service reports &amp; technical documentation</p><p><br></p><p>- Provide clear explanations to clients regarding system operation &amp; maintenance</p><p><br></p><p>- Conduct system performance testing</p><p><br></p><p>Requirement: Have a car &amp; willing to drive company’s vehicles</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Install, commission, &amp; maintain solar PV systems, including panels, inverters, batteries, &amp; mounting structures</p><p>Prepare accurate service reports &amp; technical documentation</p><p></p></section>

<p><h4>Description</h4> <p>We're looking for a hands-on data quality analyst to ensure the accuracy, consistency, and reliability of data presented through dashboards, reports, and digital applications.<br> You'll play a key role in validating business-critical data before it reaches end users, ensuring reports, KPIs, and analytical outputs are accurate, reconciled, and aligned with approved business definitions. Working closely with analytics, BI, product, and engineering teams, you'll help maintain the quality and integrity of data that drives business decisions.</p> <h4>Requirements</h4> <h4>What you'll do</h4> <ul> <li>Validate data displayed across dashboards, reports, web, and mobile applications</li> <li>Reconcile source data, transformed datasets, and final analytical outputs</li> <li>Verify KPIs, metrics, filters, aggregations, and calculation logic used in reports</li> <li>Ensure consistency of metrics across multiple dashboards and reporting platforms</li> <li>Validate business rules and ensure reported figures align with approved definitions</li> <li>Identify data discrepancies and investigate inconsistencies before release</li> <li>Support user acceptance testing (UAT) for dashboards, reports, chatbots, and other analytical products</li> <li>Act as the quality gate before dashboards and reports are released to end users</li> <li>Log, track, and support the resolution of data quality issues</li> <li>Work closely with BI developers, data engineers, and analytics teams to resolve reporting issues</li> <li>Maintain documentation for reconciliation rules, report logic, and validation processes</li> <li>Contribute to improving reporting standards, validation checklists, and quality practices</li> </ul> <h4>You're our match if you have</h4> <ul> <li>3–5 years of experience in data quality, business intelligence, analytics, or reporting assurance</li> <li>Hands-on experience validating dashboards, reports, or business intelligence solutions</li> <li>Strong SQL skills for data validation, reconciliation, and comparison</li> <li>Experience working with Power BI, Tableau, or similar reporting platforms</li> <li>Strong understanding of KPIs, metrics, business rules, and calculation logic</li> <li>Experience working with enterprise data sources such as ERP, CRM, or HCM systems</li> <li>Excellent analytical skills with exceptional attention to detail</li> <li>Ability to communicate data issues clearly to both technical and business stakeholders</li> <li>Strong sense of ownership and commitment to data accuracy</li> </ul> <h4>Bonus points if you have experience with</h4> <ul> <li>Validating analytics for web or mobile applications</li> <li>Government or enterprise reporting environments</li> <li>Data governance, reporting standards, or data quality frameworks</li> <li>Supporting executive-level reporting</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're looking for a hands-on data quality analyst to ensure the accuracy, consistency, and reliability of data presented through dashboards, reports, and digital applications.<br> You'll play a key role in validating business-critical data before it reaches end users, ensuring reports, KPIs, and analytical outputs are accurate, reconciled, and aligned with approved business definitions. Working closely with analytics, BI, product, and engineering teams, you'll help maintain the quality and integrity of data that drives business decisions.</p> <h4>Requirements</h4> <h4>What you'll do</h4> <ul> <li>Validate data displayed across dashboards, reports, web, and mobile applications</li> <li>Reconcile source data, transformed datasets, and final analytical outputs</li> <li>Verify KPIs, metrics, filters, aggregations, and calculation logic used in reports</li> <li>Ensure consistency of metrics across multiple dashboards and reporting platforms</li> <li>Validate business rules and ensure reported figures align with approved definitions</li> <li>Identify data discrepancies and investigate inconsistencies before release</li> <li>Support user acceptance testing (UAT) for dashboards, reports, chatbots, and other analytical products</li> <li>Act as the quality gate before dashboards and reports are released to end users</li> <li>Log, track, and support the resolution of data quality issues</li> <li>Work closely with BI developers, data engineers, and analytics teams to resolve reporting issues</li> <li>Maintain documentation for reconciliation rules, report logic, and validation processes</li> <li>Contribute to improving reporting standards, validation checklists, and quality practices</li> </ul> <h4>You're our match if you have</h4> <ul> <li>3–5 years of experience in data quality, business intelligence, analytics, or reporting assurance</li> <li>Hands-on experience validating dashboards, reports, or business intelligence solutions</li> <li>Strong SQL skills for data validation, reconciliation, and comparison</li> <li>Experience working with Power BI, Tableau, or similar reporting platforms</li> <li>Strong understanding of KPIs, metrics, business rules, and calculation logic</li> <li>Experience working with enterprise data sources such as ERP, CRM, or HCM systems</li> <li>Excellent analytical skills with exceptional attention to detail</li> <li>Ability to communicate data issues clearly to both technical and business stakeholders</li> <li>Strong sense of ownership and commitment to data accuracy</li> </ul> <h4>Bonus points if you have experience with</h4> <ul> <li>Validating analytics for web or mobile applications</li> <li>Government or enterprise reporting environments</li> <li>Data governance, reporting standards, or data quality frameworks</li> <li>Supporting executive-level reporting</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We're looking for a hands-on Data Quality Analyst to ensure the accuracy, consistency, and reliability of data presented through dashboards, reports, and digital applications.<br> You'll play a key role in validating business-critical data before it reaches end users, ensuring reports, KPIs, and analytical outputs are accurate, reconciled, and aligned with approved business definitions.<br> Working closely with analytics, BI, product, and engineering teams, you'll help maintain the quality and integrity of data that drives business decisions.<br> What You'll Do ❏ Validate data displayed across dashboards, reports, web, and mobile applications ❏ Reconcile source data, transformed datasets, and final analytical outputs ❏ Verify KPIs, metrics, filters, aggregations, and calculation logic used in reports ❏ Ensure consistency of metrics across multiple dashboards and reporting platforms ❏ Validate business rules and ensure reported figures align with approved definitions ❏ Identify data discrepancies and investigate inconsistencies before release ❏ Support User Acceptance Testing (UAT) for dashboards, reports, chatbots, and other analytical products ❏ Act as the quality gate before dashboards and reports are released to end users ❏ Log, track, and support the resolution of data quality issues ❏ Work closely with BI developers, data engineers, and analytics teams to resolve reporting issues ❏ Maintain documentation for reconciliation rules, report logic, and validation processes ❏ Contribute to improving reporting standards, validation checklists, and quality practices You're Our Match If You Have ❏ 3–5 years of experience in Data Quality, Business Intelligence, Analytics, or Reporting Assurance ❏ Hands-on experience validating dashboards, reports, or business intelligence solutions ❏ Strong SQL skills for data validation, reconciliation, and comparison ❏ Experience working with Power BI, Tableau, or similar reporting platforms ❏ Strong understanding of KPIs, metrics, business rules, and calculation logic ❏ Experience working with enterprise data sources such as ERP, CRM, or HCM systems ❏ Excellent analytical skills with exceptional attention to detail ❏ Ability to communicate data issues clearly to both technical and business stakeholders ❏ Strong sense of ownership and commitment to data accuracy Bonus Points If You Have Experience With ❏ Validating analytics for web or mobile applications ❏ Government or enterprise reporting environments ❏ Data governance, reporting standards, or data quality frameworks ❏ Supporting executive-level reporting</span> </div>

General Duties: <br>• Control the outlets in terms of cost, wastage, pilferage, and efficiency. <br>• Acting as the first point of contact and liaising with Finance department in case of <br>F&B revenue and cost matters. <br>• Ensure that all recipes implemented in the kitchen are the same as the system to avoid variance. <br>• Check and verify discounts, complimentary sales in the POS systems. <br>• Check and verify any happy hours promotions. <br>•Check and verify for any lost postings (GRNs, Credit notes etc.) <br>•Responsible for Data Entry of All Cost Control records in the company. <br>•Responsible for all purchases and suppliers cost analysis and comparison. <br>•Sort and organize all invoices per Supplier and Purchase date. <br>•Enter All Invoices into Omega System. <br>•Continuously study weaknesses in F&B controls and provide suggestions for improvements. <br>•Ensure Daily Production, inventory and kitchen requisition forms are monitored as per quantities produced vs quantities sold per branch. <br>•Entering Daily Production and Requisition into Omega System. <br>•Handle all Kitchen Transactions related to receiving goods, transfer of goods, and production of goods. <br>•Monitor daily input of stock movement from-to branches (purchasing, receiving, issuing, transfers). <br>into computer system on a cost basis. <br>•Analyze inventory and ensure prohibition of theft. <br> <br>Menu Costing: <br>•Responsible for Menu Pricing and Costing. <br>•Responsible for Costing and Pricing of New Items. <br>•Analyzes food and beverage costs weekly. <br>•Ensure all items are up to date on all POS Systems for all group brands. <br> <br>Managerial Responsibilities: <br>•Recommending cost-saving measures to upper management. <br>•Manage the proper reduction and forecast of fixed cost, variable cost, direct cost, and indirect cost. <br>•Approve invoices and statements for purchase prices as detailed from purchasing

We’re seeking a frontend engineer to help us with our enterprise resource planning (ERP) platform built exclusively for the jewelry industry. <br> <br>Our ideal candidate has a firm understanding of web development and frameworks. You’ll be joining a small team working at the forefront of new technology and ultimately deliver amazing global user experiences. <br> <br>What you’ll do <br> <br>Work primarily in Typescript, and Angular (2+) <br>Develop visually appealing front end website architecture, including translating designer mock-ups and wireframes into front-end applications and code <br>Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions. <br> <br>Keep job knowledge up-to-date by studying new development tools, programming techniques, and computing equipment; maintaining personal and professional networks; <br> <br>Build highly scalable distributed solutions that enable positive user experiences and measurable business growth <br> <br>Develop new features in support of rapidly emerging business and project requirements <br>Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities <br> <br>Prepare and maintain end user and administrative and technical documentation <br> <br>Understand, analyze, and implement business needs, feature modification requests, and convert them into software components <br> <br>Provide ideas for innovation in development, performance improvements, process improvement and testing <br> <br>Develop cross-platform software products for use on web, tablet, and mobile <br> <br>Own medium-to-large-sized features from technical design through completion <br>Write clean, correct code incorporating feedback from code reviews; consistently follow best practices <br> <br>Provide helpful and clear feedback to peers in code reviews <br> <br>Make well-reasoned design decisions, recognizing tradeoffs and considering priorities <br>Understand the product vision - including the business area, customer personas, and priorities <br>Empathize with users and use that empathy to guide decision-making <br>Regularly communicate with the team members, participate in status meetings, code reviews and design and brainstorming sessions <br>Debug, fix, and improve existing software <br>Help write new design patterns, improve and adapt existing design component integration <br>Able to interpret and follow requirements and be comfortable raising questions or issues with proposed solutions or a clear path to gaining a solution <br> <br>Requirements <br>Should have 3-5 years of hands-on experience in Angular <br>Proficiency in frontend technologies such as JavaScript, Typescript, CSS, Angular Material and HTML5 <br>Good knowledge in creating reusable, scalable, extensible, and testable modules, components, and libraries <br>Good to have Ag-Grid, Angular Material knowledge <br>Experience utilizing Source code control software (Git, Jenkins) <br>GIT experience submitting pull requests and reviewing/approving pull requests <br>An understanding of programming fundamentals (Object Oriented Programming, data structures, algorithms, client-server application architecture) <br>Knowledge of how to use RESTful APIs <br>Bachelor’s degree in Computer Science, Engineering, or related field <br>Should have excellent verbal and written communication skills <br>Ability to understand end-user needs and user experience <br>Writing efficient, reusable, testable, and scalable code <br>Fluent in English <br> <br>Preferred qualifications <br>Interest in in learning new tools, languages, workflows, and philosophies to grow <br>Strong design and interpretations skills, including the ability to understand business requirements and translate them into efficient and effective user interfaces <br>Persistent in the face of roadblocks; dispatch them efficiently, pulling in others as necessary, all while requiring minimal direction/oversight <br>Good understanding of responsive web design best practices and web performance optimization techniques <br>Attention to detail <br>Good problem-solving skills

We’re seeking a frontend engineer to help us with our enterprise resource planning (ERP) platform built exclusively for the jewelry industry. <br> <br>Our ideal candidate has a firm understanding of web development and frameworks. You’ll be joining a small team working at the forefront of new technology and ultimately deliver amazing global user experiences. <br> <br>What you’ll do <br> <br>Work primarily in Typescript, and Angular (2+) <br>Develop visually appealing front end website architecture, including translating designer mock-ups and wireframes into front-end applications and code <br>Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions. <br> <br>Keep job knowledge up-to-date by studying new development tools, programming techniques, and computing equipment; maintaining personal and professional networks; <br> <br>Build highly scalable distributed solutions that enable positive user experiences and measurable business growth <br> <br>Develop new features in support of rapidly emerging business and project requirements <br>Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities <br> <br>Prepare and maintain end user and administrative and technical documentation <br> <br>Understand, analyze, and implement business needs, feature modification requests, and convert them into software components <br> <br>Provide ideas for innovation in development, performance improvements, process improvement and testing <br> <br>Develop cross-platform software products for use on web, tablet, and mobile <br> <br>Own medium-to-large-sized features from technical design through completion <br>Write clean, correct code incorporating feedback from code reviews; consistently follow best practices <br> <br>Provide helpful and clear feedback to peers in code reviews <br> <br>Make well-reasoned design decisions, recognizing tradeoffs and considering priorities <br>Understand the product vision - including the business area, customer personas, and priorities <br>Empathize with users and use that empathy to guide decision-making <br>Regularly communicate with the team members, participate in status meetings, code reviews and design and brainstorming sessions <br>Debug, fix, and improve existing software <br>Help write new design patterns, improve and adapt existing design component integration <br>Able to interpret and follow requirements and be comfortable raising questions or issues with proposed solutions or a clear path to gaining a solution <br> <br>Requirements <br>Should have 3-5 years of hands-on experience in Angular <br>Proficiency in frontend technologies such as JavaScript, Typescript, CSS, Angular Material and HTML5 <br>Good knowledge in creating reusable, scalable, extensible, and testable modules, components, and libraries <br>Good to have Ag-Grid, Angular Material knowledge <br>Experience utilizing Source code control software (Git, Jenkins) <br>GIT experience submitting pull requests and reviewing/approving pull requests <br>An understanding of programming fundamentals (Object Oriented Programming, data structures, algorithms, client-server application architecture) <br>Knowledge of how to use RESTful APIs <br>Bachelor’s degree in Computer Science, Engineering, or related field <br>Should have excellent verbal and written communication skills <br>Ability to understand end-user needs and user experience <br>Writing efficient, reusable, testable, and scalable code <br>Fluent in English <br> <br>Preferred qualifications <br>Interest in in learning new tools, languages, workflows, and philosophies to grow <br>Strong design and interpretations skills, including the ability to understand business requirements and translate them into efficient and effective user interfaces <br>Persistent in the face of roadblocks; dispatch them efficiently, pulling in others as necessary, all while requiring minimal direction/oversight <br>Good understanding of responsive web design best practices and web performance optimization techniques <br>Attention to detail <br>Good problem-solving skills

We’re seeking a frontend engineer to help us with our enterprise resource planning (ERP) platform built exclusively for the jewelry industry. <br> <br>Our ideal candidate has a firm understanding of web development and frameworks. You’ll be joining a small team working at the forefront of new technology and ultimately deliver amazing global user experiences. <br> <br>What you’ll do <br> <br>Work primarily in Typescript, and Angular (2+) <br>Develop visually appealing front end website architecture, including translating designer mock-ups and wireframes into front-end applications and code <br>Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions. <br> <br>Keep job knowledge up-to-date by studying new development tools, programming techniques, and computing equipment; maintaining personal and professional networks; <br> <br>Build highly scalable distributed solutions that enable positive user experiences and measurable business growth <br> <br>Develop new features in support of rapidly emerging business and project requirements <br>Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities <br> <br>Prepare and maintain end user and administrative and technical documentation <br> <br>Understand, analyze, and implement business needs, feature modification requests, and convert them into software components <br> <br>Provide ideas for innovation in development, performance improvements, process improvement and testing <br> <br>Develop cross-platform software products for use on web, tablet, and mobile <br> <br>Own medium-to-large-sized features from technical design through completion <br>Write clean, correct code incorporating feedback from code reviews; consistently follow best practices <br> <br>Provide helpful and clear feedback to peers in code reviews <br> <br>Make well-reasoned design decisions, recognizing tradeoffs and considering priorities <br>Understand the product vision - including the business area, customer personas, and priorities <br>Empathize with users and use that empathy to guide decision-making <br>Regularly communicate with the team members, participate in status meetings, code reviews and design and brainstorming sessions <br>Debug, fix, and improve existing software <br>Help write new design patterns, improve and adapt existing design component integration <br>Able to interpret and follow requirements and be comfortable raising questions or issues with proposed solutions or a clear path to gaining a solution <br> <br>Requirements <br>Should have 3-5 years of hands-on experience in Angular <br>Proficiency in frontend technologies such as JavaScript, Typescript, CSS, Angular Material and HTML5 <br>Good knowledge in creating reusable, scalable, extensible, and testable modules, components, and libraries <br>Good to have Ag-Grid, Angular Material knowledge <br>Experience utilizing Source code control software (Git, Jenkins) <br>GIT experience submitting pull requests and reviewing/approving pull requests <br>An understanding of programming fundamentals (Object Oriented Programming, data structures, algorithms, client-server application architecture) <br>Knowledge of how to use RESTful APIs <br>Bachelor’s degree in Computer Science, Engineering, or related field <br>Should have excellent verbal and written communication skills <br>Ability to understand end-user needs and user experience <br>Writing efficient, reusable, testable, and scalable code <br>Fluent in English <br> <br>Preferred qualifications <br>Interest in in learning new tools, languages, workflows, and philosophies to grow <br>Strong design and interpretations skills, including the ability to understand business requirements and translate them into efficient and effective user interfaces <br>Persistent in the face of roadblocks; dispatch them efficiently, pulling in others as necessary, all while requiring minimal direction/oversight <br>Good understanding of responsive web design best practices and web performance optimization techniques <br>Attention to detail <br>Good problem-solving skills

Responsibilities: <br>1. Install and configure computer hardware operating systems and applications. <br>2. Monitor and maintain computer systems and networks. <br>3. Help set up systems and resolve issues. <br>4. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. <br>5. Provide support including procedural documentation and relevant reports. <br>6. Conduct electrical safety checks on computer equipment. <br> <br>Requirements: <br> <br>1. 2 – 5 years of experience. <br>2. Bachelor degree in MIS or Computer Science. <br>3. Knowledge of IT related processes

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

<p>Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>We are looking for a hands-on infrastructure specialist to own, secure and grow the AWS platform behind our software for the UK housing sector. You will keep customer environments reliable and well documented, build new environments as code, and be the person our customers and auditors trust with the difficult infrastructure questions. This is first and foremost an infrastructure role. You will own our AWS estate end to end, from networking, compute and data stores through to identity, monitoring, backups and cost, across shared and customer-dedicated environments. You will work closely with our DevOps engineer, who leads on CI/CD, so that pipelines and environments evolve together. You will also build. When a customer needs a dedicated environment you will stand it up from our Terraform templates, connect it to monitoring, identity and backup, hand it over with clear documentation and manage it through its life. You will be comfortable writing code, whether that is Terraform modules, serverless functions or automation scripts, because at SDS infrastructure and product are built by the same team. Finally, you will be the link between the infrastructure and the people who depend on it: our developers, our ISO 27001 and Cyber Essentials auditors, and the IT and security teams of our customers, particularly enterprise housing providers.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Several years running production infrastructure in AWS, with real depth in networking, compute, IAM, storage and monitoring</li><li>Strong Terraform: writing modules, managing state and building environments from code</li><li>Confident administering both Linux and Windows Server</li><li>Hands-on MongoDB operational experience (replica sets, backups, performance, upgrades)</li><li>A solid coding background in at least one of Python, PowerShell, Bash or C# / .NET, and the habit of automating anything you do twice</li><li>Practical understanding of security controls and what ISO 27001 and Cyber Essentials expect of an infrastructure team</li><li>Clear written documentation and the discipline to keep it current</li><li>The confidence to explain technical decisions plainly to customers, auditors and developer</li><li>Desirable: AWS certification such as Solutions Architect, SysOps Administrator or Security Specialty</li><li>MongoDB, Linux or Microsoft server certifications</li><li>Experience with an identity provider and SSO protocols (SAML, OIDC, SCIM)</li><li>Containers, orchestration or serverless design</li><li>Experience hosting for enterprise or public sector customers, including supplier assurance and data residency</li><li>Cost optimisation and FinOps practice</li><li>Knowledge of the UK housing sector</li></ul>

<p><h4>About the company</h4> <p>IBC Group is an industrial solutions provider specializing in advanced metal coatings, component repair, and performance engineering. We partner with manufacturers to extend the life of critical equipment, improve performance, and solve challenges related to wear, corrosion, and durability. Our capabilities include a wide range of thermal spray and performance coating technologies, supported by metallurgical expertise to ensure solutions meet demanding specifications. From restoring worn components to enhancing new parts, our work helps customers reduce downtime and improve reliability across a variety of industries. IBC Group operates focused on leveraging advanced surface engineering solutions globally.</p> <p>IBC Group is an equal opportunity employer. Full-time employees qualify for additional benefits like medical, vision, and dental insurance, paid time off (i.e. vacation), and retirement savings options.</p> <h4>Position summary</h4> <p>We are seeking an experienced thermal spray process engineer to support and improve thermal spray coating operations in a manufacturing environment. This position is responsible for process development, production support, process documentation, quality improvement, troubleshooting, customer support, and continuous improvement initiatives related to thermal spray technologies.</p> <p>The ideal candidate will have strong hands-on and technical experience with multiple thermal spray processes, including HVOF, plasma spray, flame spray, and twin-wire arc spray systems. Crucially, this individual must possess the ability to lead end-to-end technical projects related to component parts repair—orchestrating everything from pre-machining and surface prep to thermal spray application and final post-machining operations (including precision grinding). This role works closely with production, customers, and leadership to ensure coating performance, operational efficiency, and compliance with customer and industry requirements.</p> <p>Due to ITAR and customer compliance requirements, candidates must be either a U.S. citizen or U.S. permanent resident (Green Card holder).</p> <h4>Essential duties and responsibilities</h4> <ul> <li><strong>Process development:</strong> Develop, optimize, and maintain thermal spray coating processes for production and new customer applications.</li> <li><strong>Technical expertise:</strong> Provide core technical expertise for HVOF (High Velocity Oxygen Fuel), plasma spray, flame spray, and twin-wire arc spray systems.</li> <li><strong>Project leadership & parts repair:</strong> Lead comprehensive technical projects focused on industrial parts repair, successfully managing the full sequence of operational steps including necessary pre-machining, thermal spray coating, and precision post-machining/grinding.</li> <li><strong>Troubleshooting:</strong> Troubleshoot coating, equipment, and process issues to improve quality, repeatability, and throughput.</li> <li><strong>Contract review:</strong> Perform daily contract review on incoming jobs, creating precise process instructions in the ERP system for production staff to follow.</li> <li><strong>Production support:</strong> Support production teams with process parameters, work instructions, operator training, and process controls, taking a primarily hands-on approach.</li> <li><strong>Tooling & design:</strong> Design fixturing and masking for customer parts as needed.</li> <li><strong>Technical documentation:</strong> Read, interpret, and create blueprints, technical drawings, schematics, and computer-generated reports.</li> <li><strong>Metallurgical analysis:</strong> Perform coating evaluations, root cause investigations, and metallurgical analysis to identify process improvements and resolve customer issues.</li> <li><strong>Capital improvements:</strong> Assist with equipment evaluations, maintenance coordination, and capital improvement projects.</li> <li><strong>Customer interface:</strong> Serve as the primary technical resource for customers regarding coating selection, process capabilities, feasibility assessments, and root cause investigations.</li> <li><strong>Quality compliance:</strong> Follow all AS9100/ISO 9001 standards, internal quality policies, OSHA safety regulations, and company safety policies.</li> <li><strong>General assignments:</strong> Complete additional assignments and projects as prescribed by your supervisor.</li> </ul> <h4>Job requirements</h4> <ul> <li><strong>Citizenship:</strong> Must be a U.S. citizen or Green Card holder. Sponsorship is not provided for this position.</li> <li><strong>Education:</strong> Bachelor’s degree in materials engineering, metallurgical engineering, mechanical engineering, manufacturing engineering, or a related engineering discipline is required.</li> <li><strong>Experience:</strong> A minimum of 5 years of engineering experience in thermal spray or related coatings technologies is required.</li> <li><strong>Technology competency:</strong> Demonstrated hands-on experience with HVOF, plasma spray, flame spray, and twin-wire arc spray operations.</li> <li><strong>Equipment know-how:</strong> Experience operating, troubleshooting, and optimizing industrial thermal spray equipment is strongly preferred.</li> <li><strong>Manufacturing process depth:</strong> Strong understanding of coating properties, metallurgy, surface preparation, masking, and crucial finishing operations (including pre- and post-coat machining and grinding tolerances).</li> <li><strong>Problem solving:</strong> Proven experience troubleshooting thermal spray processes and complex coating quality issues.</li> <li><strong>Software:</strong> SolidWorks or equivalent 3-D modeling software experience is required.</li> <li><strong>Leadership & communication:</strong> Strong communication skills with a proven ability to train operators, lead technical projects cross-functionally, and collaborate across departments.</li> <li><strong>Organization:</strong> Must have excellent organizational and project management skills.</li> <li><strong>Software proficiency:</strong> Must be proficient in Microsoft Office software.</li> <li><strong>Physical demands:</strong> Ability to work in a manufacturing environment with exposure to noise, heat, dust, and industrial equipment. Ability to stand, walk, bend, and lift up to 50 pounds occasionally.</li> <li><strong>PPE:</strong> Ability to wear required personal protective equipment, including respirators, eye, and hearing protection when necessary.</li> <li><strong>Screening:</strong> All employment at IBC Group is conditional upon results from a background check and drug test.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand their customers and take action across the entire customer lifecycle.<br> Our platform brings together products including Social Listening, OmniServe, Survey, and AI Agent, helping enterprise organizations across the region turn customer data into better experiences and measurable business outcomes.<br> As we continue to scale our products, customers, and AI capabilities, the amount of data we generate is growing rapidly.<br> The opportunity is no longer simply to report on what happened - it's to understand why it happened, what it means, and what we should do next.<br> Why this role matters We're looking for a Senior Product Analyst who can help make data a genuine part of how Product operates.<br> This isn't a role where you'll wait for a Product Manager to ask for a dashboard or pull a report after a decision has already been made.<br> You'll be expected to get close to the product, understand how customers actually use it, spot patterns others may have missed, and bring insights to the table before someone asks for them.<br> You'll operate at two levels.<br> At the product and feature level , you'll help teams understand whether customers are discovering, adopting, engaging with, and getting value from what we're building.<br> You'll identify friction, investigate unexpected behaviour, evaluate experiments, and help teams decide what to improve, scale, reposition, or stop.<br> At the leadership level , you'll connect those individual product signals to the bigger picture - helping leadership understand product performance, emerging opportunities, risks, and where we should invest next.<br> The strongest person in this role will be able to move comfortably between a SQL query, a conversation with a Product Manager, and a leadership presentation - and translate the same data into something meaningful for each audience.<br> What You'll Do Turn product data into decisions.<br> You'll go beyond reporting what happened to understand why it happened, what it means, and what Product should do differently as a result.<br> Help teams define what success actually means.<br> You'll work with Product Managers and other stakeholders to establish meaningful KPIs, success metrics, and measurement plans before features and initiatives are launched.<br> Understand how customers use our products.<br> You'll analyse journeys, funnels, cohorts, adoption, engagement, retention, churn, and behavioural patterns to identify where customers are succeeding and where they're getting stuck.<br> Evaluate whether our products are delivering value.<br> You'll assess feature performance and help teams make evidence-based decisions about whether to improve, scale, reposition, or discontinue initiatives.<br> Bring insights into product discovery.<br> You'll use quantitative evidence alongside customer, product, and market context to help teams understand which problems are worth solving and where the biggest opportunities exist.<br> Challenge assumptions with evidence.<br> When a team believes a feature is working, adoption is strong, or customers are behaving a certain way, you'll be comfortable asking, “What does the data actually tell us?<br>” — constructively and without creating friction.<br> Identify opportunities before you're asked.<br> You won't wait for a stakeholder to request a report.<br> You'll proactively investigate anomalies, emerging trends, underperforming areas, and changes in customer behaviour and bring forward the ones that matter.<br> Support experimentation.<br> You'll help teams define hypotheses, success criteria, and measurement approaches, then analyse experiments and A/B tests to determine what the evidence tells us.<br> Make complex analysis easy to understand.<br> You'll turn large datasets and complicated analysis into clear stories, visualisations, recommendations, and decisions that make sense to both technical and non-technical audiences.<br> Give leadership a clear view of product performance.<br> You'll create reporting that connects detailed product and feature performance to broader business objectives, highlighting progress, drivers, risks, and recommended actions rather than simply presenting numbers.<br> Help Product become more self-sufficient with data.<br> You'll build repeatable analytical frameworks, dashboards, documentation, and self-service resources so teams don't need to come to you for every question.<br> Raise data literacy across Product.<br> You'll coach Product Managers on metrics, analysis, and interpretation, and use workshops, office hours, and day-to-day collaboration to make better use of data part of how the team works.<br> Build trust across teams.<br> You'll work closely with Product, Design, Engineering, and business stakeholders and influence decisions without relying on formal authority.<br> What Success Looks Like In your first 3-6 months, you'll be building trust.<br> Product teams know you as someone who understands the product, asks the right questions, and brings useful insights rather than simply producing reports.<br> As you establish yourself, you'll start changing how decisions are made.<br> Product Managers are defining meaningful success metrics earlier, teams are using evidence to evaluate their decisions, and you're proactively surfacing opportunities and risks rather than responding to reporting requests.<br> Ultimately, success means Product becomes more intelligent.<br> Leadership has a clear view of what's driving product performance, teams understand why customers behave the way they do, and decisions about priorities and investment are increasingly based on evidence rather than assumptions.<br> The shift we're looking for is simple: From “What happened?<br>” → “Why did it happen?<br>” → “What should we do about it?<br>" Who You Are You're naturally curious.<br> When you see an unexpected number, you don't just add it to a report — you want to know what's behind it.<br> You think commercially, not just analytically.<br> You understand that an interesting insight isn't necessarily a useful one.<br> You can connect product behaviour to customer value, business performance, and investment decisions.<br> You don't need to be given the question.<br> You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it.<br> You can zoom in and out.<br> You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy.<br> You're willing to challenge people.<br> You don't simply validate what a stakeholder already believes.<br> You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness.<br> You know that being right isn't enough.<br> Your analysis only creates value if people understand it and act on it.<br> You can turn complex findings into a simple story and a clear recommendation.<br> You're a strong communicator.<br> You can explain an analytical finding to a Product Manager, work through the technical detail with an Engineer, and present the business implication to leadership.<br> You're proactive and self-directed.<br> You don't wait for a ticket to appear in your queue.<br> You notice something worth investigating and take ownership of finding out what it means.<br> You're comfortable with ambiguity and a changing environment.<br> Not every question will have a clean dataset or obvious answer.<br> You know how to work with imperfect information while being transparent about its limitations.<br> You have 4+ years of experience in product analytics, digital analytics, business intelligence, or a closely related field, with experience working directly with digital Product teams.<br> You're technically strong.<br> You can independently use SQL to explore and analyse large datasets and are comfortable working with product analytics or business intelligence platforms such as Mixpanel, Heap, Pendo, Metabase, Amplitude, Looker, Tableau, Power BI, or similar tools.<br> You understand product metrics deeply , including funnels, journeys, cohorts, retention, engagement, adoption, churn, and customer behaviour.<br> You can translate ambiguous business questions into structured analysis and understand the difference between finding a correlation and understanding what it actually means.<br> You're comfortable working remotely and can communicate effectively across teams without relying on being in the same room.<br> You have professional working proficiency in English.<br> Nice to Have Experience designing or evaluating A/B tests and experiments.<br> Experience with statistical analysis.<br> Familiarity with modern data stacks, data warehouses, transformation tools, event tracking, analytics instrumentation, or data governance.<br> Experience building or improving a product analytics function or data culture.<br> Experience presenting product recommendations to senior leadership.<br> Working knowledge of Python or R.<br> Experience working with B2B SaaS, enterprise products, AI products, or complex data-driven platforms.<br> What the hiring process will look like Recruiter screening — An initial conversation about your experience, motivations, and what you're looking for next.<br> Analytics interview — A deeper discussion around your product analytics experience, technical capability, and how you approach ambiguous analytical problems.<br> Case study / analytical exercise — You'll be given a product or business problem and asked to analyse the available information, identify the key insights, and explain what you would recommend.<br> Presentation Interview — You'll meet Product and/or business stakeholders to explore how you communicate insights, challenge assumptions, and influence decisions based on the case study.<br> Leadership / culture interview — A final conversation focused on how you operate, collaborate, handle ambiguity, and contribute to a high-performing team.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>The Opportunity:</b></p><p>Are you a talented Tekla BIM Modeler looking for a dynamic and innovative work environment where you can contribute to exciting structural engineering projects?</p><p>Are you passionate about creating accurate and efficient structural models through cutting-edge BIM technology?</p><p>Our Structural Engineering Department is looking for a passionate Tekla BIM Modeler to join our team.</p><p><br></p><p>Your Key Responsibilities:</p><p>• Develop, manage, and update detailed structural BIM models using Tekla Structures for a variety of commercial, residential, industrial, and infrastructure projects, ensuring accuracy and compliance with design specifications.</p><p>• Produce high-quality General Arrangement (GA), fabrication, assembly, and shop drawings directly from Tekla models.</p><p>• Generate accurate Bills of Materials (BOMs), material take-offs, and other project deliverables to support fabrication and construction processes.</p><p>• Collaborate closely with structural engineers and project teams to interpret structural calculations, incorporate design changes, and maintain model accuracy throughout all project phases.</p><p>• Identify and address any issues or conflicts within the Tekla BIM models, particularly those related to the integration of civil, structural, MEP, and electrical systems, and coordinate with team members to resolve discrepancies.</p><p>• Ensure all models and drawings comply with industry standards, company procedures, and project-specific requirements.</p><p>• Maintain project documentation derived from Tekla models, including drawings, reports, schedules, and revision records.</p><p>• Stay up-to-date with the latest Tekla features, BIM technologies, and industry best practices while contributing to the continuous improvement of internal modeling workflows.</p><p><br></p><p>Required Qualifications:</p><p>• Bachelor's degree in civil engineering, Structural Engineering, Architecture, Construction Management, or related field.</p><p>• Minimum 2 years of experience as a Tekla BIM Modeler or in a similar structural modeling role, with hands-on experience in civil, structural, electrical and MEP.</p><p>• Strong proficiency in Tekla Structures and a solid understanding of BIM standards and structural detailing practices including those related to MEP and electrical systems.</p><p>• Experience producing General Arrangement (GA), assembly, fabrication, and shop drawings from Tekla models.</p><p>• Experience in AutoCAD, Revit, Navisworks, and other BIM or drafting software.</p><p>• Strong attention to detail and accuracy in structural modeling and documentation.</p><p>• Excellent verbal and written communication skills, with the ability to effectively collaborate with team members and stakeholders.</p><p>• Proven ability to identify modeling issues, coordinate design revisions, and maintain high-quality project deliverables.</p><p><br></p><p>Desired Qualifications:</p><p>• Experience working on a wide range of structural projects, including commercial, residential, industrial, and infrastructure developments.</p><p>• Experience with additional BIM tools or software (such as Dynamo, BIM 360, or Civil 3D), with a focus on Civil, Structural, MEP and electrical modeling.</p><p>• Experience with Parametric design (Rhino 3D, Grasshopper), steel and reinforced concrete structural detailing.</p><p>• A proactive approach to learning new technologies and continuously improving BIM processes and modeling efficiency.</p><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p></section>

For our sister Lebanese food manufacturing company specializing in premium cheese products, including Mozzarella, Pizza Cheese Toppings, Kashkaval, White Cheese and Breaded Cheese Appetizers, located in Zahle. <br> <br>The Opportunity <br> <br>Seeking an experienced Quality & Food Safety Manager to lead the company's quality, food safety and compliance agenda across its manufacturing operations. <br> <br>The role will ensure that company's products, processes, raw materials and manufacturing environment consistently meet internal standards, regulatory requirements, customer expectations and internationally recognized food safety principles. <br> <br>Beyond compliance, the successful candidate will establish a strong quality culture, drive continuous improvement and partner with Operations, R&D, Procurement and Commercial teams to ensure quality is embedded throughout the product lifecycle. <br> <br>Key Responsibilities: <br> <br>1. Quality & Food Safety Leadership <br>Develop, implement and continuously improve KMR's Quality and Food Safety Management System. <br>Establish quality standards, procedures, specifications and control measures across manufacturing operations. <br>Ensure compliance with applicable Lebanese food regulations and relevant international food safety standards. <br>Maintain a strong preventive food safety culture across the organization. <br>Provide senior management with regular reporting on quality performance, risks and improvement priorities. <br> <br>2. HACCP & Food Safety Systems <br>Lead the implementation, monitoring and continuous improvement of HACCP-based food safety systems. <br>Identify and assess food safety hazards and ensure appropriate preventive and corrective controls. <br>Monitor Critical Control Points and verify that controls are consistently effective. <br>Ensure appropriate sanitation, hygiene, allergen management, pest control and environmental monitoring programs are implemented. <br>Maintain food safety documentation, records and traceability systems. <br> <br>3. Incoming Materials & Supplier Quality <br>Establish quality standards and specifications for raw materials, ingredients, packaging materials and finished products. <br>Work closely with Procurement and suppliers to ensure compliance with agreed specifications. <br>Conduct supplier quality assessments and performance reviews. <br>Lead investigations into raw-material-related quality issues and implement corrective actions. <br>Support supplier qualification and approval processes. <br> <br>4. Production Quality Control <br>Establish effective quality control procedures throughout the production process. <br>Monitor product quality, consistency, texture, taste, appearance, weight, packaging and storage conditions. <br>Ensure quality checks are properly documented and deviations are immediately addressed. <br>Partner with Production to identify root causes of quality issues and prevent recurrence. <br>Drive reduction of product defects, waste, rework and customer complaints. <br> <br>5. Finished Product & Laboratory Management <br>Establish testing requirements for raw materials, in-process products and finished goods. <br>Coordinate microbiological, chemical, physical and sensory testing with internal or external laboratories. <br>Review laboratory results and ensure timely action on non-conformities. <br>Monitor product shelf-life and stability requirements. <br>Maintain accurate technical specifications and product quality records. <br> <br>6. Regulatory & Compliance <br>Ensure product labels, specifications, nutritional information and technical documentation comply with applicable requirements. <br>Monitor changes in food regulations and assess their impact on KMR products and processes. <br>Maintain all required quality and regulatory documentation. <br>Act as the key quality contact during regulatory inspections and external audits. <br>Ensure corrective actions resulting from inspections or audits are implemented effectively. <br> <br>7. Customer Quality & Complaints Management <br>Own the investigation and resolution of customer quality complaints. <br>Establish a structured complaint analysis and corrective action process. <br>Identify recurring trends and implement preventive measures. <br>Work with Commercial and Operations teams to ensure timely and professional responses to customers and partners. <br>Monitor customer quality indicators and identify opportunities for improvement. <br> <br>8. Audits & Continuous Improvement <br>Plan and lead internal quality and food safety audits. <br>Coordinate external, customer and certification audits. <br>Track non-conformities, corrective actions and preventive actions through to closure. <br>Establish quality KPIs and continuously monitor performance. <br>Lead continuous improvement initiatives to strengthen product quality, food safety and operational efficiency. <br> <br>9. Cross-Functional Leadership <br>Partner closely with Production, R&D, Procurement, Supply Chain, Warehouse and Commercial teams. <br>Ensure quality considerations are integrated into new product development and product changes. <br>Participate in product trials and validation processes

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The post is located at the Programme Office in Lebanon, in Beirut under the UNODC Regional Office for the Middle East and North Africa (ROMENA). Within delegated authority, the Programme Officer (Head of Programme Office in Lebanon will be responsible for overseeing the overall implementation of UNODC Programmes and activities in Lebanon. The incumbent will also act as the Head of the UNODC Programme Office in Lebanon and represent UNODC vis-a-vis the Government of Lebanon and the international community in Lebanon. The Programme Coordinator works under the overall guidance of the Regional Representative for the Middle East and North Africa (ROMENA), and under the direct supervision of the Deputy Regional Representative. The incumbent is a member of the relevant United Nations Country Team (UNCT) under the strategic guidance and coordination of the United Nations Resident Coordinator (UNRC). In this capacity, the incumbent leads UNODC's engagement in UN common country planning, programming, funding, monitoring and evaluation activities and actively contributes to the establishment of the Common Country Analysis and United Nations Sustainable Development Cooperation Framework (CCA and UNSDCF) and related joint workplan, resource mobilization and communications strategies and plans as well as the Business Operations Strategy especially under the UN reform and the 2030 Agenda. For more information on UNODC, please visit www.unodc.org</p><p>Responsibilities</p><p>Within assigned authority, the incumbent will be responsible for the overall implementation and direction of UNODC projects and initiatives in Lebanon under the Regional Framework for Arab States. S/he will be responsible for the following specific tasks:</p><ul><li>Ensure the strategic direction and management of the programme for Lebanon and contribute to expand and raise resources for the Lebanon Programme across UNODC mandates with financial support from governments, international organizations, member states and private sector.</li><li>Under the leadership of the respective Regional Representative and Deputy Representative, act as Head of Office representing UNODC vis- -vis the national counterparts, the UN, the international community and other partners working towards national, regional and inter-regional long-term capacity-building in UNODC mandates and in particular in drug control and crime prevention, in order to promote adherence to and ensure consistency with the terms of the United Nations conventions, drug control treaties, the Conventions against Transnational Organized Crime (UNTOC), Corruption (UNCAC) and cybercrime, the international instruments to counter terrorism and the UN standards and norms in criminal justice and crime prevention.</li><li>Translate programmatic objectives produced by ROMENA in efficient and viable technical assistance and policy development work for Lebanon and support ROMENA in the establishment of the strategic direction and expansion of cooperation in the context of the UNODC Regional Programme for the Arab States.</li><li>Contribute towards UN-wide strategic planning and cooperation in Lebanon and advocate for drugs/crime related issues to be embedded in key UN programmatic instruments such as the United Nations Common Country Analysis; Sustainable Development Cooperation Framework; and contribute to the Efficiency Roadmap goals (i.e. Business Operations Strategy annual review; Common Back Offices/Local Shared Service Centres; Common Premises) as well as UN common goals such as women empowerment, gender equality.</li><li>Coordinate and liaise with UNODC field offices and global programs, as well as relevant units at UNODC Headquarters (HQ), the authorities of the host country, and other relevant international and regional actors to facilitate project implementation and create synergies in this regard.</li></ul><p>Advocacy</p><ul><li>Establish close partnership with the national counterparts in Lebanon, manage and coordinate communications with governments, other UN agencies, international organizations, and diplomatic missions on drug control, crime prevention and criminal justice policy issues and the broader UNODC mandate.</li></ul><p>Programme Implementation</p><ul><li>Coordinate, oversee, and monitor the planning the budgeting and the implementation of the UNODC portfolio in Lebanon, including but not limited to drug control; countering human trafficking/smuggling of migrant; countering corruption; prison reform; juvenile justice; countering maritime crime and border management.</li><li>Lead and manage the implementation of the crime prevention and criminal justice programme in Lebanon, ensuring effective human rights and gender mainstreaming across all interventions, and maintaining oversight of programme delivery, budgets, expenditures, and partnerships with national counterparts and donors.</li><li>Monitor and analyze programme and project development and implementation; identify risks challenges to be addressed and propose corrective actions.</li><li>Identify and assess technical assistance strategies of donors active in criminal justice and crime prevention.</li><li>Design coordinate and support training and capacity-building activities for criminal justice actors, including the development of technical materials and the delivery of interregional, regional, and national training activities.</li><li>Ensure effective financial management, fund monitoring, and compliance with reporting requirement of the projects in Lebanon meeting related reporting obligations and coordinate timely projects reviews and revisions as required.</li><li>Engage with funding partners at national and international level to expand and raise resources for the crime prevention, criminal justice portfolio.</li><li>Collect and analyze data to identify trends and patterns. Provide insights through graphs, charts, tables, and reports using data visualization methods to support data-driven planning, decision-making, and reporting.</li><li>Draft and review a variety of high quality and timely written outputs, such as background papers, policy proposals, official correspondence, working papers, mission reports, presentations, and organize, participate in, and deliver presentations at policy-making, expert group, and programme- and project-related meetings, workshops, and discussions.</li><li>Promote gender equality and mainstream gender across all programmatic activities and policies in line with UNODC Gender Strategy.</li></ul><p>Managing the Programme Office</p><ul><li>Provide oversight in managing the financial, physical and human resources of the local UNODC office under his/her supervision in line with the established policies and delegated authority in Lebanon</li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>Advanced university degree (Master s degree or equivalent) in criminology, law, social sciences or related field is required. A first-level university degree in similar fields, in combination with two additional years of qualifying experience, may be accepted in lieu of the advanced university degree.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><ul><li>A minimum of five years of relevant, progressively responsible professional work experience, in implementing projects/programs in international technical cooperation in criminal justice and crime prevention and strengthening criminal justice systems is required.</li><li>Experience in the delivery of capacity-building, training and advisory services training and providing advice and assistance to national criminal justice and crime prevention organizations is required.</li><li>Experience in fund-raising and in managing projects funded by international funding partners, including the European Union, intergovernmental or international organizations is desirable.</li><li>Experience in team and performance management is desirable</li><li>Experience in data analytics or related areas is desirable.</li></ul><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required.</p><p></p></section>

About the Employer <br>The Employer is a leading ERP implementation partner in Lebanon, delivering tailored business solutions to clients across various industries. Their mission is to help organizations streamline operations, improve efficiency, and achieve sustainable growth through world-class ERP systems. <br> <br>Job Summary <br>We are seeking an ERP Functional Consultant with proven experience in ERP implementation to join our Client’s dynamic team. The ideal candidate will act as the bridge between the Employer’s clients’ business needs and the Employer’s technical team, ensuring the successful delivery of customized ERP solutions. <br> <br>Key responsibilities <br>• Requirement Gathering: Meet with clients to understand their business processes, needs, and pain points. <br>• Business Process Analysis: Map client requirements to the ERP’s functionalities and identify gaps. <br>• Solution Design: Configure the ERP modules to align with client business workflows. <br>• Implementation: Lead module setup, testing, and deployment across multiple departments. <br>• Training & Support: Provide end-user training and prepare documentation/user manuals. <br>• Project Coordination: Work closely with technical developers to ensure timely and accurate customization. <br>• Testing & Validation: Conduct functional testing, UAT, and system validation before go-live. <br>• Client Relationship Management: Serve as the primary functional contact throughout the project lifecycle. <br>• Post-Go-Live Support: Provide ongoing assistance and process optimization guidance. <br>Required skills & qualifications <br>• Bachelor’s degree in Business Administration, Accounting, Finance, Industrial Engineering, Information Systems, or related field. <br>• Minimum 2–3 years of experience in ERP implementation (Odoo experience is highly preferred). <br>• Strong understanding of business processes in one or more of the following areas: Accounting, Inventory, Sales, Purchasing, Manufacturing, HR, or CRM. <br>• Excellent analytical, problem-solving, and process-mapping skills. <br>• Proficiency in both English and Arabic; French is a plus. <br>• Strong communication and presentation abilities. <br>• Ability to work independently and as part of a team under tight deadlines. <br>Preferred Skills <br>• Hands-on experience with Odoo Community or Enterprise editions. <br>• Knowledge of database concepts and basic understanding of Python (for functional-technical discussions). <br>• PMP, Agile, or other project management methodology exposure. <br>• Prior work experience with an Odoo partner or ERP consulting firm in Lebanon or the region

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About us:</strong></p><br><p>Artefact is a new generation of a data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.</p><br><p>Our broad range of data-driven solutions in data consulting and digital marketing are designed to meet our clients’ specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we’ve acquired with our 1000+ client base around the globe.</p><br><p>We have 1000 employees across 20 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.</p><br><p>&amp;nbsp;</p><br><p><strong>About the role:</strong></p><br><p>As a Data Analyst, your role will encompass:</p><br><ul><li>Conducting projects to accompany the transformation of your clients’ businesses through the effective collection, processing, and visualisation of data</li><li>Extracting valuable insights from our clients’ marketing-related data sources.</li><li>Designing dashboards for marketing decision-making while taking into account the business needs</li><li>Accompanying our clients in the conception and implementation of data architectures and data pipelines, from collection to monitoring.</li><li>Actively contributing to the expertise level and competencies of the Data &amp;amp; Analytics team</li><li>Closely collaborate with the other divisions (Media &amp;amp; Activation, Creation, Consulting, Data Science and Data Engineer) to provide comprehensive services to your clients</li></ul><p>&amp;nbsp;</p><br><p><strong>Qualifications</strong></p><br><p>Having an academic level of education (Bachelor or Master), in a data-driven working environment, you have experience or have knowledge in :</p><br><ul><li>A minimum of 1 year of work experience in a data-driven working environment</li><li>1 or more data collection (Google Analytics, Adobe Analytics, SQL database, CRM database, transactional data)</li><li>1 or 2 programming languages among SQL, Python and/or R.</li><li>Must have extensive experience in either Tableau or Power BI. Experience in both is preferred but not essential.</li></ul><p>&amp;nbsp;</p><br><p>Ideally, you have the knowledge or take interested in one or more of the following technologies:</p><br><ul><li>1 Google Cloud Platform resource (Big Query, Google Cloud Storage) or its equivalent in Azure or AWS</li><li>You know how to connect to an API through the knowledge of the different authentication method (OAuth, HTTP Basic, API key)</li><li>1 advertising tool, linked to tracking and/or analytics in a marketing context (Google Analytics, Adobe Analytics, DMP, DSP, Adservers, DV 360…)</li><li>1 ETL tool (Airflow, Dataiku, Dataflow, Dataprep…)</li><li>1 web application (R-Shiny, Python Flask) that you have industrialized</li></ul><p>&amp;nbsp;</p><br><p>As a bonus, you have:</p><br><ul><li>Basic knowledge of statistics</li><li>Basic knowledge of machine learning and data engineering</li></ul><p>&amp;nbsp;</p><br><p><strong>Why you should join us</strong></p><br><ul><li><strong>Artefact is the place to be:&amp;nbsp;</strong>come and build the future of marketing</li><li><strong>Progress:</strong>&amp;nbsp;every day offers new challenges and new opportunities to learn</li><li><strong>Culture:</strong>&amp;nbsp;join the best team you could ever imagine</li><li><strong>Entrepreneurship:&amp;nbsp;</strong>you will be joining a team of driven entrepreneurs. We won’t give up until we make a huge dent in this industry!</li></ul><p>&amp;nbsp;</p><br><p><strong>Come join us!</strong></p><br><p>&amp;nbsp;</p><br> </div>

Responsibilities: <br>1. Install and configure computer hardware operating systems and applications. <br>2. Monitor and maintain computer systems and networks. <br>3. Help set up systems and resolve issues. <br>4. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. <br>5. Provide support including procedural documentation and relevant reports. <br>6. Support the rollout of new applications. <br>7. Conduct electrical safety checks on computer equipment. <br> <br>Requirements: <br>1. Good oral and written communication skills. <br>2. 2 – 5 years of experience. <br>3. Bachelor degree in MIS or Computer Science. <br>4. Knowledge of IT related processes