Ophthalmology Jobs in Lebanon

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for identifying sales prospects for insurance plans and managing a portfolio of clients. His/her main duty is meeting potential clients to grow the customers base by exploring clients needs and matching them with our products and services. Also accountable for handling policy renewals, and servicing client needs. The Sales Agent we are looking for should be a dedicated sales professional who is interested in building a client portfolio in the insurance industry.</p><p>Responsibilities</p><ul><li>Responsible for developing long term relationship with clients, assess their insurance needs and provide them with accurate solutions</li><li>Prospect for potential leads from different resources to build a database of prospective clients</li><li>Conduct daily client visits to assess potential insurance needs.</li><li>Ensure full submission of new applications with proper information and premium settlements</li><li>Ensure quality after-sales service in order to improve customer satisfaction, plan future follow-up visits and evaluation of needs</li><li>Complete Agent activity report on daily basis and review ratios with unit manager on weekly basis</li><li>Ensure proper completion of policy requirements by coordinating with the concerned departments</li><li>Update job knowledge by participating in trainings and maintaining personal networks</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in business administration or related field.</li><li>Minimum 2 years work experience in Sales, consulting, banking services, insurance, </li><li>Strong command of spoken and written English and Arabic</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose <span>Responsible for developing and executing marketing, PR, and education plans aligned with brand strategy.<br>Responsible for supporting sales through marketing tools, training, and performance insights.<br>Responsible for managing digital presence, social media content, and influencer collaborations.<br>Perform duties in accordance with Malia Group Policies and Procedures.</span> <br><br> Duties And Responsibilities On Marketing Planning &amp; Execution<br>• Analyze market trends, customer behavior, and competitor activities to identify areas of opportunity or concern.<br>• Develop and implement the annual marketing, PR, and education plans in coordination with the Educator and in alignment with the principal’s brand strategy.<br>• Coordinate with principals to secure all assets, tools, and guidelines needed for brand launches and marketing campaigns.<br>• Ensure the timely and impactful execution of new product launches, while maintaining proper pricing, positioning, and brand messaging.<br>• Conduct regular market visits to monitor marketing initiative implementation, ensuring compliance with brand guidelines.<br>• Create, maintain, and update marketing tools, including sales kits, brand presentations, and conceptual selling materials in collaboration with principals.<br>• Support the sales team by delivering product and brand training in coordination with Educator and ensure alignment of campaign objectives and key messages.<br>• Collaborate with the sales team to help achieve weighted distribution targets and to identify and pursue high-potential accounts.<br>• Plan, organize, and execute marketing and educational events for salon professionals, ensuring brand alignment, proper setup, material availability, and post-event follow-up.<br>• Drive brand visibility at point-of-sale locations by maximizing the use of POS tools and merchandising displays.<br>• Identify branding opportunities in salons and suggest creative solutions to enhance in-store presence and consumer engagement.<br>• Ensure adherence to the principal’s visual and communication guidelines in all activations, events, and materials.<br>On Sales Enablement &amp; Target Support<br>• Align with the Business Unit Manager on sales targets and identify marketing-driven initiatives to boost performance.<br>• Monitor stock levels and suggest proactive measures to maintain product availability in alignment with forecasted campaigns.<br>• Track competitor launches, salon activations, and market positioning, and propose data-driven actions to maintain a competitive edge.<br>• Conduct regular pricing benchmarks and support in developing strategic pricing that strengthens brand value while maintaining market competitiveness.<br>• Coordinate with the procurement department to source, produce, and manage visibility materials within allocated budgets.<br>On Social Media &amp; Digital Marketing<br>• Develop and maintain a structured content calendar aligned with the overall marketing strategy, promotional plan, and education activities.<br>• Create and manage partnerships with influencers, particularly key hairdressers and salon owners, by identifying profiles, negotiating collaborations, and overseeing content delivery.<br>• Monitor online engagement, sentiment, and brand performance across digital platforms and prepare monthly performance reports with actionable insights.<br>• Identify digital trends and opportunities to increase brand visibility and engagement among target audiences.<br>On Reporting &amp; Analysis<br>• Prepare and submit monthly reports covering sales evolution vs. targets by product/category, with performance analysis and actionable recommendations.<br>• Compile and present monthly distribution reports highlighting achievements, gaps, and follow-up action plans.<br>• Track ROI of key initiatives and provide insights on areas of improvement and future opportunities.<br><br> <br> </div>

<h2 class="h5">Job description</h2><div class="t-break" data-jb-field="description"><span class="rtl" dir="rtl"> Result of Service<br>**Final Results of the Service** * Organize and implement a national workshop that forms a key basis for developing the National Guide, during the period from September to October 2026; * Prepare and complete the National Guide by the end of November 2026; * Prepare and provide inputs for a capacity-building program aimed at strengthening institutional and coordination mechanisms necessary for mainstreaming women's needs and priorities into sectoral and local policies and strategies, by the end of December 2026. .<br> Work Location<br>Remotely<br> Expected duration<br>5 months<br> Duties and Responsibilities<br>## Background In order to build fairer and more sustainable societies, it is essential to mainstream women's needs and priorities and empower them in sectoral and local policies and strategies. This ensures that laws are free from discrimination and bias, and that men and women have equal access to positions, services, assets, and information, thereby ensuring the rights of all members of society. Approaches to mainstreaming women's needs and priorities into policies and strategies, as well as in national institutions, have gained significant importance due to the immense changes witnessing in societies, particularly demographic dynamics, escalating economic and social challenges, climate change, and rapid technological advancement. Neglecting the adoption of systematic and deliberate government-led methods to verify the mainstreaming of women's needs and priorities into all policies and strategies and their empowerment exposes women to further marginalization, ignores their capabilities and potential, and misses significant opportunities for their effective contribution to economic and social development. The Government of Iraq has consistently affirmed that sustainable development can only be achieved if all segments of society contribute to it and benefit from its results and gains, especially the most vulnerable groups, primarily Iraqi women, who constitute half the population and play a pivotal role in building families and strengthening society. Based on this, and relying on the principle of citizenship stipulated in the 2005 Constitution of the Republic of Iraq, which guarantees equality between all Iraqi men and women without discrimination, and in accordance with Iraq Vision 2030 and the Sustainable Development Goals, the Ministry of Planning in Iraq, in cooperation with the National Department for Iraqi Women and all relevant stakeholders, is working on preparing a National Guide for mainstreaming women's needs and priorities into sectoral and local policies and strategies, with technical support from ESCWA. This guide is of great importance as it is the first national guide of its kind on mainstreaming women's needs and priorities and empowering them in policies and strategies, as well as in national institutions in Iraq, and it is relied upon to set clear mechanisms and standards for the mainstreaming process in the state's development plans, with the aim of enhancing women's economic, social, and political empowerment. It also holds special importance as it will be considered a reference document for all ministries and national institutions, providing guidance for the design and implementation of development policies, strategies, programs, and projects aimed at empowering women. Thereby, it contributes to advancing social justice by maximizing the effectiveness and impact of public spending programs. This guide specifically aims to: * Provide a unified national framework for the efforts of all national institutions to mainstream women's needs and priorities into development planning; * Ensure the systematic mainstreaming of women's needs and priorities in the design of policies, strategies, programs, and projects; * Enhance women's economic and social empowerment and their contribution to sustainable development; * Improve the efficiency of public resource allocation to achieve more inclusive and equitable development outcomes; * Support the achievement of the Sustainable Development Goals; * Encourage the use of data disaggregated by sex, age, and location in planning and policy-making; * Develop indicators to monitor and evaluate the impact of policies and programs aimed at enhancing social justice. This guide represents an important step in enhancing development planning to ensure women's equal access to positions, services, assets, and information. It provides planning teams and decision-makers in relevant ministries and institutions with a clear roadmap for mainstreaming women's needs and priorities into sustainable development planning. As a reference document, it is based on constitutional and legal frameworks and national strategies, translating them into practical and applicable mechanisms across all sectors. ## Objective and Methodology In this context, ESCWA seeks to contract an international consultant to support the implementation of this initiative in its four components, which are organizing a first national workshop, developing a national guide, designing and implementing a national capacity-building program, and organizing a final national workshop to disseminate the guidance document among ministries and relevant national stakeholders. ## Tasks and Responsibilities The consultant will be responsible for the following tasks: * Review relevant documents to understand the Ministry's mandate, its mode of operation, and the nature of its outputs; and rely on inputs provided by the national consultant provided by UN Women to review relevant national policies, strategies, and programs; * Assist in preparing and participating in a national workshop, which aims to develop a shared understanding among all stakeholders of the challenges the initiative seeks to address, the available potentials and resources that can be mobilized, and the coordination mechanisms necessary to advance social justice in sectoral and local policies and strategies; * Prepare a draft national guide that serves as a basis for a unified knowledge framework to support comprehensive, evidence-based development planning, and verify its validity in cooperation with the relevant teams from ESCWA, UN Women, and the Ministry of Planning in Iraq; * Prepare the final version of the guide based on the outcomes of the national workshop, and including feedback received from the working team; * Provide inputs for the design and implementation of a national capacity-building program aimed at strengthening the institutional and coordination mechanisms necessary to activate the mainstreaming of women's needs and priorities into sectoral and local policies and strategies. This contract is part of a joint initiative between ESCWA and UN Women, prepared and agreed upon in cooperation with the Ministry of Planning and the National Department for Iraqi Women, consisting of four interrelated components: (1) holding a national workshop with the aim of building a shared understanding among stakeholders regarding challenges, existing capacities, and coordination requirements; (2) preparing the National Guide; (3) developing a national capacity-building program and establishing an institutional mechanism for follow-up; and (4) holding a final national workshop to disseminate the guidance document among ministries and relevant national stakeholders. Within the framework of this joint initiative, and in accordance with what has been agreed upon between ESCWA, UN Women, the Ministry of Planning, and the National Department for Iraqi Women, ESCWA will undertake the contracting of an international consultant to handle the process of developing the conceptual and methodological framework for the guide and supporting capacity development, while UN Women will undertake the contracting of the national consultant included in these terms of reference to lead the process of preparing the evidence base for the Iraqi context and the national content of the guide, in addition to handling the process of engaging stakeholders and daily coordination with relevant national entities. The national and international consultants will work as a technical team, based on a general structure to be jointly agreed upon by ESCWA, UN Women, and the Ministry of Planning, and in line with the priorities determined by the National Department for Iraqi Women. The international consultant will work under the direct supervision of ESCWA, in consultation with the Ministry of Planning in Iraq, the National Department for Iraqi Women, the National Team established by the Ministry of Planning for this purpose, and UN Women in Iraq. The consultant will work under the direct supervision of the Social Affairs Officer at the United Nations Economic and Social Commission for Western Asia (ESCWA), Ms. Ruba Arja, and under the general guidance of the Chief of the Gender Justice, Population and Inclusive Development Section. The consultant is expected to provide regular updates on work progress.<br> Qualifications/special skills<br>A Master's degree in Economics, Sociology, Law, Women's Issues, or any relevant field is required. All candidates must submit a copy of the required educational certificate. Incomplete applications will not be reviewed. A minimum of eight (8) years of professional experience in working on social development programs is required. Previous experience in designing, implementing, and monitoring capacity-building programs, including gender justice programs, is required. Proven knowledge of key concepts and issues of women's empowerment and issues of equality and justice, in addition to related analysis tools, is required. Experience in developing and using indicators on women's empowerment is required. It is desirable for the consultant to have previous experience as a trainer or facilitator within national programs. Previous experience working with public institutions is desirable. Previous experience working on development issues in the Arab region is desirable for the consultant.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language at ESCWA. For this position, fluency in both Arabic and English is required. Note: "Fluency" means receiving a "fluent" rating in all four areas (speaking, reading, writing, and understanding), and "knowledge" means receiving a "confident" rating in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br></span></div>

Company Description - Software Solutions is a leading provider of software and IT solutions with over 35 years of experience, serving clients in Lebanon, Saudi Arabia, Qatar, and across the MENA region. Supported by a team of more than 200 professionals, the company delivers high-quality, integrated solutions that streamline business processes and enable digital transformation. The company offers a wide range of products, including ERP systems with HR and payroll modules, specialized payroll and school systems, POS, e-commerce platforms, mobile sales automation, and warehouse management solutions. The company maintains strong partnerships with global technology leaders such as SAP, Microsoft, LS Retail, Odoo, and others, ensuring access to advanced tools and best practices. With a robust project management approach, the company focuses on seamless implementation and tailored solutions that help organizations grow and operate more efficiently. <br> <br>Role Description The HR Payroll Functional Consultant is a full-time, on-site role based in Ras Beirut. This role is responsible for analyzing client HR and payroll requirements, configuring and testing payroll modules, and ensuring accurate and compliant payroll processes within the company's software solutions. Day-to-day tasks include gathering and documenting business needs, designing functional workflows, supporting data migration, and validating payroll calculations, tax rules, and employee benefits setup. The consultant collaborates closely with clients and internal technical teams to provide training, resolve functional issues, optimize HR and payroll processes, and support system updates or enhancements. The role also involves preparing user documentation, conducting system demonstrations, and contributing to continuous improvement of the company's HR and payroll offerings. <br> <br>Qualifications <br> <br> <br> <br> Candidates should possess strong skills in Payroll Administration and Payroll Services, including payroll configuration, processing, and compliance. <br> Candidates should possess solid Human Resources (HR) knowledge, with experience in HR policies, employee records management, and HR workflows. <br> Candidates should possess robust Analytical Skills, including the ability to interpret data, diagnose issues, and propose process improvements. <br> Candidates should possess understanding of Employee Benefits, including setup and management of benefits, allowances, and deductions. <br> Bachelor's degree in HR, Business Administration, Accounting, Information Systems, or a related field. <br> Experience implementing or supporting HR and payroll modules within ERP or business software solutions. <br> Familiarity with regional labor laws and payroll regulations in Lebanon and the broader MENA region. <br> Strong communication and client-facing skills, with the ability to conduct trainings and workshops. <br> Proficiency in MS Excel and HR/payroll reporting; experience with major ERP platforms is an advantage. <br> Ability to work collaboratively in cross-functional teams and manage multiple projects or client engagements

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a motivated ERP Techno-Functional Specialist with 2 3 years of experience in Microsoft Dynamics 365 Business Central. The ideal candidate combines technical development skills with functional ERP knowledge to participate in ERP implementation, customization, support, and client training.</p><p>The role requires working closely with customers to understand business requirements, configure solutions, develop customizations, and provide post-implementation support.</p><strong>Key Responsibilities</strong><ul><li>Participate in Microsoft Dynamics 365 Business Central implementation projects.</li><li>Analyze client business processes and translate business requirements into ERP solutions.</li><li>Develop and customize Business Central using AL Language</li><li>Configure standard Business Central modules based on customer requirements.</li><li>Perform testing, troubleshooting, debugging, and issue resolution.</li><li>Prepare technical and functional documentation.</li><li>Conduct user acceptance testing (UAT) and support go-live activities.</li><li>Deliver user training and provide post-implementation support.</li><li>Collaborate with functional consultants, developers, and project managers.</li><li>Maintain high-quality coding standards and documentation.</li><li>Support system upgrades and integrations when required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Management Information Systems (MIS),Computer Engineering (CE),Computer Science or related field</li><li>2 3 years of experience with Microsoft Dynamics 365 Business Central.</li><li>Experience developing using AL Language.</li><li>Experience in ERP implementation or support projects.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to gather and analyze business requirements.</li><li>Team player with a proactive attitude.</li><li>Ability to manage multiple priorities.</li><li>Fast learner with strong attention to detail.</li><li>Willingness to travel for client meetings, onsite implementations, support visits, and training sessions within Lebanon and occasionally abroad if required.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is to support the Computational Economics Team in transforming its analytical and computational work, country engagements and evidence into high-quality, accessible and useful knowledge products for policymakers, practitioners and other audiences. The consultant will also support the systematic collection of Member State experiences, feedback and user needs through interviews, surveys and other research methods, and contribute to the development of new editorial and knowledge-product formats. The consultant will research, interview, synthesize, structure, draft and edit material under the substantive and methodological guidance of the Computational Economics Team. The assignment also requires initiative in identifying useful stories, formats and opportunities for knowledge products, with the level of independent product development expected to increase with experience and familiarity with the team's work.<br> Work Location<br>Remote<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background: This position is located in the Decision-Support and Data Science Division (DSDSD). The Division is part of ESCWA's broader modernization and innovation efforts, providing advanced analytics and decision-support services within ESCWA, other UN entities, and Member States. Aligned with the UN 2.0 agenda and grounded in strategic foresight, DSDSD leverages data-driven insights, emerging technologies, and scenario-based planning to anticipate trends and proactively inform policymaking and operations. Its core functions include data integration and management; data quality assurance; advanced analytics and modeling; machine learning and artificial intelligence solutions; real-time dashboards and performance reporting; and data visualization and business intelligence; and the design and development of specialized digital decision-support tools. Through these capabilities, DSDSD empowers evidence-based decision-making, fosters organizational efficiency, and catalyzes strategic innovation across the region. Duties and responsibilities: Within delegated authority, the consultant will be responsible for independently performing the following: 1. Policy Research, Interviews and Evidence Collection • Conduct desk research and collect relevant evidence on economic, social and public policy issues related to the work of the Computational Economics Team and ISPAR. • Prepare and conduct interviews, surveys and other qualitative evidence-gathering activities with Member States, practitioners and other stakeholders to document country experiences, collect user feedback, identify emerging needs and generate evidence for analytical and product-development purposes. • Organize, synthesize and document evidence collected through research and country engagement in formats that can be reused across country pages, reports, briefs, digital products and other knowledge outputs. 2. Policy and Analytical Writing • Draft clear, concise and evidence-based policy and analytical content that translates complex economic, statistical and computational material for policymakers, practitioners and non-specialist audiences. • Prepare country stories, case studies, short briefs, web content and other written products based on the team's analysis, country engagements and research. • Edit and strengthen draft material for clarity, structure, consistency, accuracy and accessibility while preserving the underlying analytical meaning. 3. Research and Drafting Support for Analytical Publications • Support literature and evidence reviews, background research, fact-checking, source verification and the preparation of structured inputs for reports, working papers, conference papers and other analytical publications. • Prepare and revise draft sections and supporting material under the substantive and methodological guidance of the Computational Economics Team, ensuring appropriate sourcing and adherence to ESCWA publication standards. 4. Editorial Strategy and Knowledge-Product Development • Contribute to the development of editorial series, digital content and knowledge products that make the team's work more accessible, engaging, useful and visible to relevant audiences. • Proactively identify and propose new editorial formats, stories, digital products and knowledge products based on the team's analytical work and interactions with Member States; independently develop agreed products from concept and research through to a high-quality draft; and recommend approaches for engaging relevant professional communities and improving the accessibility and usefulness of ISPAR and related products.<br> Qualifications/special skills<br>A Master's degree in Journalism, Communications, Public policy, Economics, International relations, or a related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 5 years of relevant professional experience in policy research, journalism, analytical writing, editorial work, knowledge products, or a closely related field is required. Demonstrated experience independently researching complex topics and developing high-quality policy, analytical or editorial products from concept through final draft is required. Demonstrated experience designing and conducting interviews, surveys or other qualitative evidence-gathering activities with senior stakeholders, practitioners or public-sector counterparts is required. Strong ability to translate technical, economic, statistical or policy material into accurate and compelling content for different audiences is required. Demonstrated ability to identify and propose editorial angles, knowledge products, digital formats or other approaches for disseminating analytical work is required Experience supporting analytical publications through literature research, evidence synthesis, fact-checking, structuring, drafting and substantive editing is required A strong portfolio or samples demonstrating excellent English-language writing across more than one format will be required. Experience working on development issues, with international organizations, governments or public-sector stakeholders is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required and knowledge of Arabic and French is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>Aspire Software is looking for an Implementation Specialist - to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>About the Role</p><p>This role bridges technical engineering and customer delivery, ensuring successful implementations from initial setup through go-live and post-launch support. The ideal candidate is someone who can speak both the language of technology and the language of business finance. They are comfortable discussing APIs and database structures with IT teams while also understanding financial statements, KPIs, profitability analysis, and business performance metrics. This combination enables them to successfully implement solutions that deliver meaningful business value, not just technical functionality.</p><p>Key Responsibilities</p><p>Solution Implementation &amp; Configuration</p><p>Financial &amp; Business Process Analysis</p><p>Data Integration &amp; Technical Delivery: Configure and troubleshoot APIs, data imports, exports, ETL processes, and data mappings. Ensure data quality, integrity, and consistency across all integrated systems.</p><p>Testing &amp; Quality Assurance: Develop and execute test plans, system validation procedures, and UAT Verify the accuracy of financial reports, dashboards, and AI-generated insights. Identify, troubleshoot, and resolve technical and business-related implementation issues.</p><p>AI &amp; Analytics Enablement: Support the deployment of AI-powered analytics, forecasting, benchmarking, and performance management solutions. Assist clients in leveraging AI insights to improve operational decision-making. Collaborate with the product and development teams to identify enhancement opportunities based on client feedback and implementation experience.</p><p>Cross-Functional Collaboration: Work closely with AI Consultants, Product Managers, Developers, Data Engineers to ensure successful project delivery. Provide feedback to product and engineering teams to enhance Lumina AI capabilities and user experience.</p><p>Strong technical background in software implementation, integrations, APIs, SQL, and data analysis. Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions. Configure Lumina AI solutions to support financial reporting, budgeting, forecasting Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solutions.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong technical background in software implementation, integrations, APIs, SQL, and data analysis. Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions. Configure Lumina AI solutions to support financial reporting, budgeting, forecasting Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solutions.</p>

We're looking for a Procurement Specialist to join our team. <br> <br> Main Responsibilities: <br> <br>- Source suppliers & provide quotations <br>- Compare offers and quotations versus price and quality <br>- Follow up on the budget related to the department purchase <br>- Issue purchase orders <br>- Track delivery <br>- Monitor inventory & maintain procurement records <br>- Knowledge in travel and hotel reservation is a plus <br> <br>Job Requirements: <br> <br>-Bachelor's degree in Supply Chain <br> -Business Administration, or related field <br>-Maximum 5 years of relevant experience <br>-Knowledge in procurement modules <br>-Strong negotiation skills

<p><br></p><p>Major Responsibilities</p><p>Strategic and Technical Delivery (50% LOE)</p><ul><li>Lead a complex portfolio of strategic projects across CR-WASH, water security, and the water-energy nexus, including anticipatory action and forecast-based response for CR-WASH, WASH systems and finance, and energy access for water and health facilities in fragile and conflict affected settings (FCAS).</li><li>Drive technical delivery of the IDPC Impact at Scale priority, with a focus on CR-WASH and water-related disease dimensions, including strategy refinement, country prioritization and road map planning, in collaboration with the GPL and others.</li><li>Provide intensive remote and in-country technical support to Technical Advisors, Regional Practice Leads and Country Program teams, including development of implementation tools and technical guidance and delivery of specialized capacity strengthening, technical advice and coaching for staff and partners for strategic projects.</li><li>Identify and shape research opportunities in CR-WASH/IDPC, including cost-effectiveness and life-cycle costing, and lead implementation when needed, in collaboration with the GPL, Airbel Impact Lab, and others</li><li>Collaborate with the Emergency Unit on technical quality strengthening for WASH in Emergencies, review technical guidelines for acute emergency contexts, including cholera outbreak, and technical backstopping as needed, in close partnership with the Emergency WASH Coordinator and others</li><li>Monitor progress on technical program implementation, including budgets and expenditures, and drive course corrections as needed for strategic projects.</li><li>Collaborate effectively on shared priorities within the Health Unit and with other Technical Units and Global Practice Areas, including the Climate Resilience Global Practice Area, the Anticipatory Action team, and the Economic Recovery &amp; Development, Protection and Education Technical Units.</li><li>Support partner and donor engagement for strategic projects as needed.</li><li>Under the guidance of the GPL, contribute to global strategy and delivery planning for CR-WASH/IDPC as needed.</li></ul><p>Technical Quality Strengthening and Organizational Learning (25% LOE)</p><ul><li>Lead finalization and roll out of the CR-WASH core indicators and Climate Resilient WASH MEAL package and lead ongoing revision of CR-WASH technical guidance and standards as evidence and field practice evolves.</li><li>Convene and sustain a CR-WASH community of practice for peer exchange across countries and regionals, surfacing field learning and research to inform technical guidance and incorporate into global best practices</li><li>Synthesis lessons, strengthen technical guidance and capacity and support strategic work on Anticipatory Action for CR-WASH/IDPC, in close coordination with the Anticipatory Action team.</li><li>Contribute to the development of the Environment &amp; Climate Health technical competency framework and assessment to identify capacity gaps, inform capacity strengthening priorities, and support staff development.</li><li>Synthesize, adapt, and disseminate relevant technical standards, methodologies, and implementation tools for CR-WASH/IDPC, drawing on evidenced-based best practices and reflecting IRC programming.</li><li>Provide technical inputs to MEAL tools and methodologies when needed, and support data interpretation and use, including support to regional TAs to analyze relevant technical and program data as needed.</li><li>Proactively disseminate lessons learned across countries and regions for select strategic projects, ensuring these inform program design and implementation of country-led projects.</li><li>Contribute to shaping, refining and delivering the Environment &amp; Climate Health Learning Agenda.</li></ul><p>External Influence, Relationships and Representation (10% LOE)</p><ul><li>Collaborate with policymakers, implementing partners, humanitarian responders, and UN agencies to advance guidance, outcomes, research, implementation, and documentation on CR-WASH/IDPC.</li><li>Represent IRC, as appropriate, in priority external forums, including technical, policy, and advocacy workshops across Health, WASH and Climate domains.</li><li>Contribute to global prioritization and agenda-setting efforts, ensuring that research, evidence, tools, and resources are being used to advance IRC's strategy and agendas for FCAS.</li><li>Work with the Policy and Communications Team's to develop and advocate IRC's and global policies on CR-WASH/IDPC.</li></ul><p>Business Development (15% LOE)</p><ul><li>Lead strategic business development opportunities in partnership with relevant technical and business development teams and regional and country colleagues.</li><li>Provide TAs and Country Programs with specialized support on program design in relevant technical areas of CR-WASH and IDPC, on request</li><li>Service as technical lead on large, complex and high value business development opportunities</li></ul><p>Key Working Relationships</p><ul><li>Position Reports to: Global Practice Lead, Environment &amp; Climate Health</li><li>Primary Health Care Global Practice Lead and Senior Specialist, Infectious Disease</li><li>Regional Technical Advisors</li><li>Other Specialists and Senior Specialists</li></ul><p>Key Internal Relationships:</p><ul><li>Health Unit team members</li><li>Research and Innovation teams</li><li>MEAL team</li><li>Airbel Impact Lab</li><li>Emergency Unit</li><li>Policy Solutions, Advocacy Influence, and Systems Change Global Teams</li><li>Global HQ and AMU</li></ul><p>Key External Relationships:</p><ul><li>INGO counterparts, UN agencies, global coordination mechanisms, public and private donors, research networks</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Established or growing recognition as an expert in WASH, water security, environmental management or closely related field, with a minimum of 6-8 years of progressive experience designing and leading programs relevant to Climate Resilient WASH in FCAS and/or across the humanitarian-development nexus.</li><li>Master's degree in public health engineering, environmental management and/or related fields or equivalent professional experience required.</li><li>Demonstrated experience developing and delivering new strategies to advance ambitious goals, with strong ability to connect WASH infrastructure development to service models, sustained operations, financing, policy and systems strengthening.</li><li>Experience collaborating across health, nutrition, climate resilience and related domains, with ability to clearly communicate the contribution of WASH and water security to health, climate resilience and other outcomes.</li><li>Knowledge of and ability to use and integrate data, including climate forecasts, epidemiological data, and geo-spatial data to inform program targeting and intervention design; demonstrated ability to use of data and research evidence for programmatic decisions and rigorous analytic skills</li><li>Strong track record of driving uptake of evidence-based practice, including technical skills in coaching, mentoring, and capacity strengthening</li><li>Ability to design technical approaches for proposals and identify new business development opportunities</li><li>Ability to work, manage, and meet deadlines in a fast-paced, highly matrixed environment; outstanding business acumen, critical thinking, problem solving and decision-making skills required</li><li>Superb inter-personal, written and verbal communication skills with ability to collaborate across countries, cultures, and departments</li><li>Excellent communication, influencing, and storytelling skills</li><li>Proficiency in English and French required; knowledge of Spanish or Arabic an asset.</li><li>Ability to travel globally up to 30% of the time, occasionally on short notice</li></ul>

WE ARE HIRING: TELESALES CLOSING SPECIALIST (HIGH-TICKET OFFERS) <br>???? Location: Lebanon Office (On-site) | Full-time <br>???? Industry: GCC Commercial Enterprise <br> <br>Are you an exceptional sales professional looking to maximize your income with an uncapped compensation structure? <br> <br>A fast-growing GCC commercial enterprise is expanding its client acquisition operations at our primary office in Lebanon. We are seeking sharp, highly persuasive Telesales Closing Specialists to manage pre-qualified prospects and finalize high-value agreements. <br> <br>If you thrive in a competitive, performance-driven environment and want your financial returns to directly match your closing ability, this is your next career step. <br> <br>WHAT WE OFFER: <br>Competitive Earning Potential: Average package of $1,500+/month (Fixed Base Salary + High-Volume Commissions + Target Cash Bonuses). <br> <br>Uncapped Commissions: Zero earning ceilings—receive direct percentage payouts on total monthly delivered sales. <br> <br>Complete Legal & Financial Security: Guaranteed base salary from Day 1 + Official NSSF Enrollment. <br> <br>High-Intent Pipeline: Engage with qualified leads interested in high-ticket solutions (no low-value cold pitching). <br> <br>KEY RESPONSIBILITIES: <br>Execute strategic outbound sales calls to high-intent prospective clients. <br> <br>Conduct professional consultations, present value propositions, and resolve complex objections. <br> <br>Manage the full phone closing cycle from initial engagement to finalized commitment. <br> <br>Consistently meet and exceed monthly team and individual revenue benchmarks. <br> <br>REQUIREMENTS: <br>Proven track record in outbound sales, telesales, or closing high-value deals. <br> <br>Advanced phone communication, negotiation, and objection-handling skills. <br> <br>A target-driven mindset focused on continuous professional and financial growth

WE’RE HIRING! <br> <br>Digital Marketing & Content Specialist <br> <br>???? Dawra Branch – Beirut <br> <br>Wahhab Company is looking for a creative and motivated Digital Marketing & Content Specialist to join our team. <br> <br>Key Responsibilities <br> <br>Manage and develop social media content, including posts, stories & reels. <br>Create professional visual and written marketing materials. <br>Plan and manage digital advertising campaigns. <br>Prepare content calendars and marketing reports. <br>Coordinate product, project & company photoshoots. <br>Conduct market and competitor research. <br>Support website content and maintain Wahhab’s visual identity. <br> <br>Qualifications <br> <br>Bachelor’s degree in Marketing, Digital Marketing, Advertising, Communications, Graphic Design, or related field. <br>1–2 years of relevant experience in digital marketing, social media, content creation, or graphic design. <br>Good knowledge of Meta Business Suite, Meta Ads Manager & Canva or similar tools. <br>Basic photo and video editing skills. <br>Strong communication skills in Arabic & English. <br>Creative, organized, detail-oriented, and able to manage multiple tasks. <br>Portfolio or previous work samples are preferred

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>‼️ PRIMETALENT IS HIRING ‼️</b></p><p><br></p><p>We are seeking an<b> Outdoor Sales Specialist</b> for a reputable company in <b>Chyah area.</b></p><p><br></p><p><b>Key Responsibilities:</b></p><p>• Conduct site surveys, measurements &amp; coordinate installations</p><p>• Generate leads, visit clients &amp; promote window film solutions</p><p>• Prepare quotations, negotiate deals &amp; achieve sales targets&nbsp;</p><p>• Monitor market trends &amp; recommend solutions to customer&nbsp;</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Key Qualifications:</b></p><p>• Experience in Digital printing materials, glass &amp; window films&nbsp;</p><p>• <b>Travel on business trips within Lebanon &amp; abroad</b></p><p>• Bachelor's Degree in business, Marketing or similar</p><p>• <b>2+ years of experience</b> in Outdoor Sales&nbsp;</p><p>• Age between<b> 25 - 45</b></p><p>• <b>Fluency in English&nbsp;</b></p><p>• <b>Car is a MUST</b></p><p><br></p><p><b>We are Offering:</b></p><p>• Working Days: Monday to Friday, from 8:30 AM till 4:30 PM</p><p>• Gaz &amp; Car allowances covered by the company</p><p>• Transportation per Lebanese law</p><p>• Commission</p><p><br></p></div>

Public Relations (PR) Specialist – Bluemoon Creative Agency <br> <br>Job Summary <br> <br>Bluemoon Creative Agency is looking for a dynamic and outgoing Public Relations (PR) Specialist to build strong relationships with businesses, media, influencers, and decision-makers. The ideal candidate is a people person with exceptional communication and networking skills who can create new business opportunities while strengthening Bluemoon's reputation as a leading digital marketing agency. <br> <br>Key Responsibilities <br> <br>- Identify and generate new sales opportunities through professional networking and referrals. <br>- Schedule meetings between potential clients and the sales team. <br>- Develop partnerships with organizations, chambers of commerce, NGOs, and industry associations. <br>- Coordinate media interviews, press releases, and public announcements. <br>- Assist in planning and executing marketing campaigns and product launches. <br>- Monitor public perception and recommend strategies to enhance the company's reputation. <br>- Prepare weekly reports on networking activities, meetings, leads generated, and partnerships established. <br> <br>Requirements <br> <br>- Bachelor's degree in Public Relations, Marketing, Business, Communications, or a related field. <br>- Minimum 2 years of experience in PR, business development, sales, or client relations. <br>- Excellent communication and presentation skills in Arabic and English (French is a plus). <br>- Strong networking and negotiation abilities. <br>- Professional appearance and confident personality. <br>- Valid driver's license <br>- Strong knowledge of LinkedIn, social media, and CRM systems. <br>- Ability to work independently and achieve monthly KPIs. <br> <br>Key Performance Indicators (KPIs) <br> <br>- Minimum 20 new qualified business meetings per month. <br>- Generate at least 40 new qualified leads monthly. <br>- Establish 5+ strategic partnerships each quarter. <br>- Attend a minimum of 4 networking events every month. <br>- Achieve monthly business development targets. <br> <br>Preferred Qualities <br> <br>- Charismatic and persuasive personality. <br>- Strong understanding of digital marketing, branding, SEO, websites, and advertising. <br>- Existing network of business contacts is a strong advantage. <br>- Positive attitude with excellent problem-solving skills

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p><em>Who moves mountains even across oceans? You do.</em><strong>DHL Global Forwarding</strong> has an opening for an <strong>OFR Export &amp; Import Junior Specialist </strong>in <strong>Beirut, Lebanon. </strong>The Ocean Freight Junior Specialist supports shipment execution activities and acts as a key contact for customers. The role ensures service commitments are met, customer expectations are managed, and operational processes are executed efficiently. The Junior Specialist contributes to profitability through accurate routing, documentation, and invoicing, while maintaining compliance and supporting issue resolution.</p><br><br> <p>Join us in connecting people and improving lives!</p><br><br> <p><strong>In this OFR Export &amp; Import Junior Specialist position </strong></p><br><br> <ul> <li>Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport</li> <li>Act as Customer first point of contact for shipment information, exception / complaint management and claims</li> <li>Support shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file.</li> <li>Execute necessary regulatory compliance procedures relating to commodity and locations for shipments</li> <li>Maintain close business relationship with existing clients, identify potential upsell opportunities and achieve a desired level of customer retention</li> <li>Study and resolve issues in day-to-day delivery and contribute to best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.</li> <li>Support performance monitoring of suppliers and propose corrective actions.</li> <li>Participate in PDs and GEMBA activities and share improvement ideas proactively</li> </ul> <p>Other Areas in Ocean Freight Operations:</p><br><br> <ul> <li>Assist in transport order creation and/or confirmation, booking optimization, and document preparation.</li> <li>Update Customs shipment information and physical status, resolve customer issues and incidents</li> </ul> <p><strong>Stakeholders</strong></p><br><br> <ul> <li>Support and interact primarily with colleagues of own team</li> <li>Communicate information that requires little explanation or interpretation</li> <li>Address task-related issues appropriately to maintain work relationships</li> </ul> <p><strong>Management Responsibility</strong></p><br><br> <ul> <li>Individual contributor without direct responsibility for leading others </li> </ul> <p><strong>Now, here is what we need from you!</strong></p><br><br> <p><strong>Education Level</strong></p><br><br> <ul> <li>Vocational/Specialized/Technical/Certification</li> </ul> <p><strong>Experience Level</strong></p><br><br> <ul> <li>less than 2 years</li> </ul> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an Implementation Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> About the Role This is an entry-to-early-career role for someone with a foundational technical skill set who is eager to build hands-on experience in solution delivery, data engineering, and cloud technologies within a compliance software environment.<br> Working under the guidance of Senior Implementation Specialists and Solution Architects, you will support client implementations end-to-end — from translating requirements into configured solutions, to building and testing data pipelines, to assisting with go-live and post-launch support.<br> You will collaborate closely with Product, Engineering, Customer Success, and Professional Services teams, with regular mentorship and code/config review from senior team members.<br> Strong technical background in software implementation, integrations, APIs, SQL, and data analysis.<br> Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions.<br> Configure solutions to support financial reporting, budgeting, forecasting… Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solutions.<br></span> </div>

<p>We are looking for a Customer Success Specialist (CSS) to support our Customer Success Manager (CSM) in ensuring customers receive the best experience with our services. The CSS will be responsible for following up with customers, addressing inquiries, supporting them through calls, and assisting in preparing monthly, quarterly, and yearly reports. This role also involves working with internal tools to track customer data, gather feedback, and improve reporting accuracy. The ideal candidate is proactive, customer-focused, and tech-savvy, with strong communication skills.</p><p>Conduct regular follow-ups with customers to ensure satisfaction and resolve any concerns</p><p>Address customer inquiries via calls, emails, and meetings, providing prompt and efficient support</p><p>Ensure a smooth customer journey by guiding them through service usage and best practices</p><p>Collect and document customer feedback to enhance service delivery</p><p>Assist the CSM in preparing monthly, quarterly, and annual reports for customers</p><p>Track customer health metrics, engagement trends, and key insights</p><p>Utilize internal tools for reporting, data analysis, and feedback gathering to improve customer experience</p><p>Maintain accurate records of customer interactions, concerns, and resolutions</p><p>Monitor customer satisfaction levels and escalate potential risks to the CSM</p><p>Proactively identify opportunities for improvement in customer engagement</p><p>Ensure customers achieve their goals with our services and remain engaged</p><p>Work closely with the Customer Success Manager to ensure seamless customer management</p><p>Collaborate with internal teams (support, sales, and product teams) to resolve customer issues efficiently</p><p>Participate in customer success initiatives and contribute ideas for process improvement</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1-3 years in customer success, account management, or a related role</li><li>Passion for delivering an excellent customer experience</li><li>Ability to handle customer inquiries with a proactive and solutions-driven approach</li><li>Ability to manage multiple customer accounts, track follow-ups, and assist in reporting</li><li>Experience working with internal tools for reporting, data tracking, and feedback gathering</li><li>Basic knowledge of CRM tools, customer engagement platforms, and Microsoft Office (Excel, Word, PowerPoint)</li><li>Works collaboratively with internal teams and is ready to support the overall success of the Customer Success team</li><li>Strong verbal and written communication skills</li></ul>

Are you highly detail-oriented, patient, responsible, and calm under pressure? We are looking for a reliable Order Processing Specialist to handle time-sensitive purchases accurately. <br> <br>Key Responsibilities <br> <br>-Process incoming urgent orders and handle complicated purchases with patience and sound judgment. <br>-Carefully verify all order and purchase details using a required double-check procedure. <br>-Identify and resolve order problems, asking teammates when necessary. <br>-Monitor the order queue and complete all urgent open orders before the end of each shift. <br>-Communicate clearly and professionally. <br>-Maintain accuracy and focus during both busy and repetitive periods. <br> <br>Requirements <br> <br>-Exceptional attention to detail and commitment to accuracy. <br>-Patient, consistent, and able to stay focused during repetitive work. <br>-Proactive and quick-thinking without sacrificing accuracy. <br>-Comfortable learning and working online with browsers. <br>-Strong organizational and problem-solving skills. <br>-Good written and spoken English. <br>-Able to work independently with minimal supervision. <br>-High level of responsibility, integrity, and confidentiality. <br>-Reliable computer for remote work from home. <br> <br>Performance Evaluation <br> <br>Performance will be reviewed weekly during the training and probation period, with priority given to: <br> <br>-Order accuracy and error prevention. <br>-Completion of assigned actionable orders. <br>-Productivity and daily order statistics. <br>-Communication, reliability, and problem-solving. <br> <br>Work Location <br> <br>Remote – Work from home. <br> <br>Work Schedule <br> <br>-Six days per week, including weekends. <br>-Eight (8) hours per shift. <br>-3:00 p.m. to 11:00 p.m. Lebanon time. <br>-One scheduled day off per week. <br> <br>Training <br> <br>Full training will be provided to help the selected candidate understand our systems, processes, and quality standards. <br> <br>If this position matches your skills and availability, please email your CV to info@dcs961.com

<p>Aspire Software is looking for an Implementation Specialist to join our team in Lebanon. About the Role This is an entry-to-early-career role for someone with a foundational technical skill set who is eager to build hands-on experience in solution delivery, data engineering, and cloud technologies within a compliance software environment. Working under the guidance of Senior Implementation Specialists and Solution Architects, you will support client implementations end-to-end from translating requirements into configured solutions, to building and testing data pipelines, to assisting with go-live and post-launch support. You will collaborate closely with Product, Engineering, Customer Success, and Professional Services teams, with regular mentorship and code/config review from senior team members. Strong technical background in software implementation, integrations, APIs, SQL, and data analysis. Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions. Configure solutions to support financial reporting, budgeting, forecasting Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solutions.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong technical background in software implementation, integrations, APIs, SQL, and data analysis. Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions. Configure solutions to support financial reporting, budgeting, forecasting Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solutions.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Specialist - Renewals supports the renewal of software maintenance and subscription contracts. This role works closely with customers, channel, and internal stakeholders to ensure timely renewals, maximize customer retention, and maintain recurring revenue</p><p>Main Duties and Responsibilities</p><ul><li>Monitor upcoming support expiration dates and proactively engage with customers and the channel regarding renewals.</li><li>Prepare and share renewal quotations based on vendor policies, 90 days in advance.</li><li>Follow up with the customer to identify and resolve renewal-related issues, in coordination with internal stakeholders, to drive timely renewal closure.</li><li>Collaborate with distributors and resellers to monitor renewal progress, identify potential risks, and ensure timely renewal closure.</li><li>Ensure renewal opportunities are accurately maintained in the CRM system, including customer details, renewal status, expected close dates, and forecast information.</li><li>Maintain a rolling 120-day renewal forecast and submit reports highlighting expected revenue and high-risk opportunities weekly.</li><li>Ensure compliance with vendor licensing policies and internal business processes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Position Requirements</b></p><p>Education</p><p>Bachelor s degree in Business Administration or any other related field.</p><p>Experience</p><p>1 2 years of experience in sales support, inside sales, renewals, or commercial operations.</p><p>Experience using CRM/ERP systems, preferably Salesforce.</p><p>Strong attention to detail, organizational, and communication skills.</p>#LI-LM1<p></p></section>

<h2>Customer Support Specialist</h2><h2>Company Overview</h2><p>Laurus Aroma is a fast-growing Middle East e-commerce skincare brand operating across the UAE, Iraq, Saudi Arabia, Jordan, Lebanon, and more. We're looking for a motivated and customer-focused <strong>Customer Support Specialist</strong> to join our remote team.</p><p>In this role, you'll be the voice of the brand — making sure every customer has a smooth, positive experience from first inquiry to delivered order.</p><h2>Key Responsibilities</h2><ul><li>Respond to customer inquiries via Instagram DMs and WhatsApp in a timely and professional manner.</li><li>Follow up with customers who abandoned their checkout to recover sales.</li><li>Handle order-related questions (shipping, delays, returns, product info).</li><li>Escalate complaints or issues to the relevant team when needed.</li><li>Maintain a friendly, on-brand tone in all communications.</li><li>Log customer interactions and report recurring issues to management.</li></ul><h2>Working Hours</h2><p><strong>Flexible / to be agreed</strong> — must be available during peak hours (afternoons Gulf time).</p><h2>Work Type</h2><p><strong>100% Remote</strong></p><h2>Skills &amp; Requirements</h2><ul><li>Excellent written Arabic &amp; English (required).</li><li>Strong communication and people skills.</li><li>Experience with Instagram, WhatsApp, or similar customer-facing platforms.</li><li>Familiarity with e-commerce or online shopping (Shopify experience is a plus).</li><li>Organized, responsive, and able to handle multiple conversations at once.</li><li>Sales mindset — ability to recover abandoned checkouts and upsell naturally.</li></ul>