Customer Service Jobs - Mount Lebanon Lebanon

<p><h4>Job description</h4> <p>Marvin's Organic Gardens is our vehicle of consciousness in our local community and beyond, focusing on total integrity and absolute commitment to quality in ecological landscapes. Our ongoing mission is to create a landscape ecosystem and natural lifestyle business that promotes and supports the health and respect for Mother Nature & all beings. Come be part of our elevated community where you can truly make a difference.</p> <h4>Job summary</h4> <p>This is the operational nerve center of a 27-year-old business. Right now, one of our co-owners carries the full weight of office operations, client communication, scheduling, project coordination, and team logistics, in addition to parenting, creative direction, and strategic planning. This office operation has served us well, and we are ready for the next evolution of our business.</p> <p>We are hiring someone who can take full ownership of the office and operations function. Someone who sees what needs to happen, makes it happen, and keeps the entire machine running so our owners can focus on the creative vision that built this company. By month three, we would provide you the training needed to be running the daily operations independently. By month six, the owners will trust you enough to step away for 2 weeks and be confident that everything is in order.</p> <h4>Responsibilities</h4> <ul> <li><strong>Client intake & communication:</strong> Answer phones, respond to inquiries, screen leads, qualify new clients, and manage ongoing client relationships. You are the first voice people hear and the last voice before a project wraps. MOG’s reputation lives in how clients feel when they interact with us. We communicate on YouTube, Instagram, and Facebook.</li> <li><strong>Scheduling & dispatching:</strong> Coordinate crew schedules, manage the calendar, adapt to weather changes and material delays, and keep clients informed about timing. Our crews and clients both rely on you to respect their time.</li> <li><strong>Project coordination:</strong> Bridge the gap between the office and the field. Track project status, manage material orders, flag issues before they become problems, and ensure nothing falls through the cracks between a client’s expectations and a crew’s execution.</li> <li><strong>Administrative systems:</strong> Manage invoicing & billing, track expenses, process timekeeping, handle HR basics (job postings, preliminary interviews, onboarding/offboarding), and keep all administrative systems current. Proficiency in QuickBooks or prepared to learn, Jobber, Slack, and Google/Microsoft Office required.</li> <li><strong>Problem solving:</strong> Things come up. Weather changes plans. Clients call with urgent requests. Materials don’t arrive. Crew members get sick. You use good judgment to handle what you can, escalate what you should, and always protect the client experience.</li> </ul> <h4>Qualifications</h4> <ul> <li>You have 3+ years of experience in office management, operations coordination, or administrative leadership, ideally in a small business or field-service environment.</li> <li>You are proficient in QuickBooks, Google Workspace, and Microsoft Office. Experience with Jobber, Run ADP, Slack, and Adobe Acrobat is a strong plus.</li> <li>You communicate clearly, warmly, and professionally with clients, crew members, and owners alike.</li> <li>You can manage multiple priorities simultaneously without dropping the ball.</li> <li>You are a self-starter who identifies problems and solves them before being asked.</li> <li>You are comfortable in either our Cincinnati, Pleasant Ridge office, or Lebanon office.</li> <li>You understand seasonal business rhythms — busy season (March-November) requires more availability and flexibility.</li> <li>You align with MOG’s values: ecological consciousness, family-first culture, integrity, and respect for all beings.</li> <li>We are an inclusive community and welcome all peoples to apply.</li> </ul></p><p></p>

<p><h4>Job description</h4> <p>Marvin's Organic Gardens is our vehicle of consciousness in our local community and beyond, focusing on total integrity and absolute commitment to quality in ecological landscapes. Our ongoing mission is to create a landscape ecosystem and natural lifestyle business that promotes and supports the health and respect for Mother Nature & all beings. Come be part of our elevated community where you can truly make a difference.</p> <h4>Job summary</h4> <p>This is the operational nerve center of a 27-year-old business. Right now, one of our co-owners carries the full weight of office operations, client communication, scheduling, project coordination, and team logistics, in addition to parenting, creative direction, and strategic planning. This office operation has served us well, and we are ready for the next evolution of our business.</p> <p>We are hiring someone who can take full ownership of the office and operations function. Someone who sees what needs to happen, makes it happen, and keeps the entire machine running so our owners can focus on the creative vision that built this company. By month three, we would provide you the training needed to be running the daily operations independently. By month six, the owners will trust you enough to step away for 2 weeks and be confident that everything is in order.</p> <h4>Responsibilities</h4> <ul> <li><strong>Client intake & communication:</strong> Answer phones, respond to inquiries, screen leads, qualify new clients, and manage ongoing client relationships. You are the first voice people hear and the last voice before a project wraps. MOG’s reputation lives in how clients feel when they interact with us. We communicate on YouTube, Instagram, and Facebook.</li> <li><strong>Scheduling & dispatching:</strong> Coordinate crew schedules, manage the calendar, adapt to weather changes and material delays, and keep clients informed about timing. Our crews and clients both rely on you to respect their time.</li> <li><strong>Project coordination:</strong> Bridge the gap between the office and the field. Track project status, manage material orders, flag issues before they become problems, and ensure nothing falls through the cracks between a client’s expectations and a crew’s execution.</li> <li><strong>Administrative systems:</strong> Manage invoicing & billing, track expenses, process timekeeping, handle HR basics (job postings, preliminary interviews, onboarding/offboarding), and keep all administrative systems current. Proficiency in QuickBooks or prepared to learn, Jobber, Slack, and Google/Microsoft Office required.</li> <li><strong>Problem solving:</strong> Things come up. Weather changes plans. Clients call with urgent requests. Materials don’t arrive. Crew members get sick. You use good judgment to handle what you can, escalate what you should, and always protect the client experience.</li> </ul> <h4>Qualifications</h4> <ul> <li>You have 3+ years of experience in office management, operations coordination, or administrative leadership, ideally in a small business or field-service environment.</li> <li>You are proficient in QuickBooks, Google Workspace, and Microsoft Office. Experience with Jobber, Run ADP, Slack, and Adobe Acrobat is a strong plus.</li> <li>You communicate clearly, warmly, and professionally with clients, crew members, and owners alike.</li> <li>You can manage multiple priorities simultaneously without dropping the ball.</li> <li>You are a self-starter who identifies problems and solves them before being asked.</li> <li>You are comfortable in either our Cincinnati, Pleasant Ridge office, or Lebanon office.</li> <li>You understand seasonal business rhythms — busy season (March-November) requires more availability and flexibility.</li> <li>You align with MOG’s values: ecological consciousness, family-first culture, integrity, and respect for all beings.</li> <li>We are an inclusive community and welcome all peoples to apply.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><br></b></p><p><b>Job Description:</b> During your tenure as Employee Services Associate, you will resolve Employee Service Requests received through the ServiceNow platform and support employees on the corresponding requests. You will also be responsible to provide ad hoc support to employees with all Human Resources services of Deloitte Middle East. Please see below the roles and responsibilities:</p><ul><li>Resolve employee service requests (e.g., Leave balance discrepancy, payroll discrepancy, loan and advance payment requests, allowance requests, company letter requests, etc.) raised through the ServiceNow platform.</li><li>Keep daily track of pending Service requests and prioritize the tasks based on urgency and relevancy</li><li>Explore any bottlenecks in resolving the service requests, coordinate with relevant stakeholders, or bring it to the management s notice to ensure the requests are resolved within the defined Service Line Agreement.</li><li>Periodic monitoring of request resolution TAT (Turn Around Time) against pre-defined SLAs for every request type, and any identified discrepancies to be discussed with the management</li><li>Keep track of employee data changes (e.g., benefits, the addition of dependents, status change, etc.) and inform benefits providers</li><li>Evaluate employees eligibility for the firm s referral program, and ensure eligible employees are rewarded with referral awards as per the candidate s hired level.</li><li>Consolidate all changes that impact the payroll every month and share them with Finance prior to the cut-off date.</li><li>Develop periodic summaries for service requests for business stakeholders, and resolve any pending requests</li><li>Managing employees EOS Payments through our verified third party fund manager.</li><li>Diligently follow up with the stakeholders to ensure the service requests are resolved on time.</li><li>Create Service Requests on an ADHOC basis upon receiving requests from HR business partners, General Partners, and employees who do not have access to the ServiceNow portal.</li><li>Promptly handling employee verification requests from third parties regarding current employees or the firm's alumni and sharing the necessary information under data-sharing policy.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Leadership Capabilities:</p><ul><li>Builds own understanding of our purpose and values; explores opportunities for impact</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent</li><li>Understands expectations and demonstrates personal accountability for keeping performance on the track</li><li>Actively focuses on developing effective communication and relationship-building skills</li><li>Understands how their daily work contributes to the priorities of the team and the business</li></ul><p>Qualifications:</p><ul><li>Bachelor s degree in human resources management, business administration or a related field</li><li>Knowledge of best practices in HR management is essential</li><li>Technical ability and computer literacy (Word, Excel, PowerPoint, Microsoft Management) recommended.</li><li>Experience in ServiceNow administration is an added advantage</li><li>Ability to communicate professionally with partners and high-level executives.</li><li>Strong presentation skills are considered a plus, Detail oriented and conscientious</li><li>Excellent organizational, communication, and time-management skills</li><li>Fluency in English (reading, speaking, and writing).</li><li>Preference to bilingual candidates (Arabic/English)</li><li>Minimum 3 years of experience including HR experience, preferably in a multinational firm.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under the responsibility of the Human Resources Director, the General Services and Automobile Fleet Officer ensures the management, maintenance, and optimization of the company's general resources. He/She ensures to offer employees a functional, secure working environment that complies with regulatory requirements, while ensuring the administrative and operational management of the automobile fleet.</p><p><b>Main responsibilities</b></p><p>1. General services</p><p>Ensure the proper functioning, maintenance, and upkeep of premises, equipment, and installations.</p><p>Manage leases, participate in the search for new premises and associated negotiations.</p><p>Manage relationships with suppliers and service providers: selection, negotiation, contract monitoring, and service control.</p><p>Manage general purchases, stock of supplies, and orders while optimizing costs.</p><p>2. Automobile fleet management</p><p>Ensure the administrative management of the fleet: rental contracts, insurance, registration documents, and regulatory documents.</p><p>Guarantee the availability and good condition of vehicles by coordinating maintenance, repair, and renewal operations.</p><p>Manage claims, fines, and administrative follow-up of infractions.</p><p>Ensure reporting and monitoring of costs related to the automobile fleet.</p><p>3. Health, safety, and compliance</p><p>Ensure compliance with safety rules and regulatory obligations.</p><p>Participate in risk prevention actions and the improvement of working conditions.</p><p>Contribute to quality, safety, and environmental initiatives.</p><p>4. Support for employees</p><p>Respond to requests related to general resources and the automobile fleet.</p><p>Organize the setup of new employees and monitor the equipment provided.</p><p>Manage allocation forms (equipment, vehicles, tools, and professional works).</p><p>Participate in the logistical organization of internal events.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>