Customer Service Jobs in Lebanon

Handle client inquiries and orders <br>Follow up with customers and ensure excellent service <br>Resolve customer issues efficiently <br>Maintain accurate customer records <br>Coordinate with the team to ensure smooth order processing <br>Minimum 3 years of experience in customer service <br>Fluent in Arabic & English <br>Friendly, professional, and customer-oriented <br>Good communication and problem-solving skills <br>Basic graphic design experience or knowledge is a plus

Job scope: <br>The Customer Service Officer is responsible for supporting the sales team by delivering exceptional customer service. This includes responding to customer inquiries via phone and email, following up on overdue payments, monitoring ongoing orders to ensure client satisfaction, and preparing collection reports. <br> <br>Education: BA in Business administration or Management or other related field <br>Experience: 2-4 years of relevant experience

Job Purpose: As a Customer Service Representative at Colortek, you will sell wall and floor finishes and tools while building relationships with painters, design professionals, contractors, and homeowners. Your role involves utilizing the showroom and ensure it effectively represents the brand. <br>Key Accountabilities: <br> Help achieve and exceed monthly and yearly sales targets. <br> Practice upselling and cross-selling techniques and promote offers. <br> Develop and maintain expertise in Colortek’s decorative and architectural product lines, solution paints, color collections, wallpaper, and their appropriate usage and applications. <br> Offer tailored advice to painters, design professionals, and homeowners regarding color matching and product selection. <br> Conduct site visits to homeowners and commercial spaces to advise on decorative finishes and maximize sales. <br> Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. <br> Offer accurate product information and provide product data sheets to customers. <br> Maintain a clean and neat showroom appearance, ensuring it reflects the brand’s standards. <br> Respect and execute Colortek’s operational procedures. <br> Stay updated on industry trends, competition, and competing products to effectively persuade customers. <br> Understand and support Colortek’s corporate mission and align with the company’s marketing and sales targets. <br>Skills, Knowledge and Experience required: <br> Strong customer service competencies a must (showroom experience a plus) <br> Excellent interpersonal, communication, listening and public speaking skills <br> BA or equivalent degree in Interior Design or related field is a plus <br> Positive attitude and active person <br> Strong knowledge of Colortek decorative and architectural products, paints, wallpaper and finishes. <br> Familiarity with color matching, product selection, and application techniques. <br>Note: you will be required to attach the following: <br>1. Resume / CV <br>2. Copy of degrees, certificates and recommendations if available <br>This is

Dabketna Academy is looking for an experienced Customer Service & Sales Representative to handle inquiries, guide clients through our services, and convert interest into confirmed bookings and registrations. This role focuses mainly on sales over the phone and through WhatsApp. <br> <br>Key Responsibilities <br> <br>Respond to inquiries by phone, WhatsApp, and other communication channels. <br> <br>Understand clients’ needs and recommend suitable classes, packages, and services. <br> <br>Follow up with potential clients, handle objections, and close sales. <br> <br>Work toward weekly and monthly sales targets. <br> <br>Provide clear information about pricing, schedules, and bookings. <br> <br>Maintain accurate records of inquiries, follow-ups, and confirmed registrations. <br> <br>Support existing clients and resolve concerns professionally. <br> <br>Requirements <br> <br>Previous experience in phone sales and customer service, preferably selling services. <br> <br>A proven track record of working toward and achieving sales targets. <br> <br>Strong knowledge of sales techniques, objection handling, and closing methods. <br> <br>Confident phone communication and professional written communication. <br> <br>Ability to manage leads and follow-ups independently. <br> <br>Good organisation, attention to detail, and a client-focused attitude. <br> <br>We are looking for someone who can bring established sales skills to the role and work independently after an introduction to our services and systems. <br> <br>To apply, send your CV and a brief summary of your relevant sales experience

Job Purpose: As a Customer Service Representative at Colortek, you will sell wall and floor finishes and tools while building relationships with painters, design professionals, contractors, and homeowners. Your role involves utilizing the showroom and ensure it effectively represents the brand. <br> <br> <br>Key Accountabilities: <br> Help achieve and exceed monthly and yearly sales targets. <br> Practice upselling and cross-selling techniques and promote offers. <br> Develop and maintain expertise in Colortek’s decorative and architectural product lines, solution paints, color collections, wallpaper, and their appropriate usage and applications. <br> Offer tailored advice to painters, design professionals, and homeowners regarding color matching and product selection. <br> Conduct site visits to homeowners and commercial spaces to advise on decorative finishes and maximize sales. <br> Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. <br> Offer accurate product information and provide product data sheets to customers. <br> Maintain a clean and neat showroom appearance, ensuring it reflects the brand’s standards. <br> Respect and execute Colortek’s operational procedures. <br> Stay updated on industry trends, competition, and competing products to effectively persuade customers. <br> Understand and support Colortek’s corporate mission and align with the company’s marketing and sales targets. <br> <br>Skills, Knowledge and Experience required: <br> Strong customer service competencies a must (showroom experience a plus) <br> Excellent interpersonal, communication, listening and public speaking skills <br> BA or equivalent degree in Interior Design or related field is a plus <br> Positive attitude and active person <br> Strong knowledge of Colortek decorative and architectural products, paints, wallpaper and finishes. <br> Familiarity with color matching, product selection, and application techniques

???? WE ARE HIRING! <br> <br>Cashier / Customer Service <br>???? Location: Jbeil <br> <br>LTEIF is looking for a motivated and detail-oriented **Cashier / Customer Service Representative** to join our team at our Jbeil branch. <br> <br>???? Job Responsibilities <br>- Issue customer invoices. <br>- Receive payments and issue receipts. <br>- Create and maintain customer accounts. <br>- Handle cash transactions and ensure accurate daily cash reconciliation. <br>- Provide excellent customer service and ensure a high level of customer satisfaction. <br>- Perform other related duties as required. <br> <br>???? Candidate Profile <br>- Female candidate. <br>- Punctual, organized, and attentive to detail. <br>- Enthusiastic and customer-oriented. <br>- Good communication and interpersonal skills. <br>- Good computer skills. <br> <br>???? Priority will be given to candidates residing in Jbeil or nearby areas. <br> <br>???? Interested candidates are invited to apply by sending their CV

Are you interested in joining a diverse team of passionate professionals from around the world? We are currently seeking enthusiastic Customer Service Representatives/Agents to join our Beirut-based Visa Application Centre. <br> <br>Key Responsibilities <br>Process day-to-day visa applications in compliance with Standard Operating Procedures (SOPs). <br>Welcome and assist applicants throughout the application process. <br>Support customers in completing application forms and verify supporting documents. <br>Collect biometric data and perform accurate data entry. <br>Follow established filing and administrative procedures using a computer-based system. <br>Deliver exceptional customer service and ensure a positive applicant experience at every stage. <br>Maintain accuracy, confidentiality, and professionalism in handling customer information. <br>Requirements <br>Experience <br>Experience in a customer-facing role within a customer service, hospitality, retail, or similar environment. <br>Ability to work effectively in a fast-paced, multicultural, and team-oriented environment. <br>Comfortable working under pressure during peak periods. <br>Experience working with public sector or government-related services is an advantage. <br>Skills & Personal Attributes <br>Excellent communication and interpersonal skills. <br>Fluency in English and French is required. Knowledge of Italian is an added advantage. <br>Strong customer service orientation with the ability to build positive relationships with clients. <br>Exceptional attention to detail and strong organizational skills. <br>Self-motivated, patient, and professional attitude. <br>Ability to manage time effectively and adapt to changing priorities. <br>Willingness to work extended hours when required and on short notice. <br>Ability to work independently while maintaining accuracy and reliability. <br>Strong problem-solving skills with the ability to handle complaints professionally, efficiently, and diplomatically. <br>Eligibility <br> <br>Fresh graduates are encouraged to apply. <br> <br>Please note that all successful candidates will be required to obtain and pass a Criminal Record Check as part of the hiring process

Job Purpose: As a Customer Service Representative at Colortek, you will sell wall and floor finishes and tools while building relationships with painters, design professionals, contractors, and homeowners. Your role involves utilizing the showroom and ensure it effectively represents the brand. <br>Key Accountabilities: <br> Help achieve and exceed monthly and yearly sales targets. <br> Practice upselling and cross-selling techniques and promote offers. <br> Develop and maintain expertise in Colortek’s decorative and architectural product lines, solution paints, color collections, wallpaper, and their appropriate usage and applications. <br> Offer tailored advice to painters, design professionals, and homeowners regarding color matching and product selection. <br> Conduct site visits to homeowners and commercial spaces to advise on decorative finishes and maximize sales. <br> Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. <br> Offer accurate product information and provide product data sheets to customers. <br> Maintain a clean and neat showroom appearance, ensuring it reflects the brand’s standards. <br> Respect and execute Colortek’s operational procedures. <br> Stay updated on industry trends, competition, and competing products to effectively persuade customers. <br> Understand and support Colortek’s corporate mission and align with the company’s marketing and sales targets. <br>Skills, Knowledge and Experience required: <br> Strong customer service competencies a must (showroom experience a plus) <br> Excellent interpersonal, communication, listening and public speaking skills <br> BA or equivalent degree in Interior Design or related field is a plus <br> Positive attitude and active person <br> Strong knowledge of Colortek decorative and architectural products, paints, wallpaper and finishes. <br> Familiarity with color matching, product selection, and application techniques

???? WE’RE HIRING | Part-Time Customer Service Representative <br> <br>We are looking for a motivated, organized, and analytical individual to join our team as a Part-Time Customer Service Representative. <br> <br>Working Schedule: 5 days per week, from 11:00 AM to 5:00 PM. <br> <br>Requirements: <br> <br>Very good spoken English and strong communication skills. <br> <br>Strong analytical and problem-solving abilities. <br> <br>Excellent customer service and interpersonal skills. <br> <br>Detail-oriented, organized, and able to handle customer inquiries efficiently. <br> <br>Ability to work independently and manage multiple tasks. <br> <br>If you are proactive, communicative, and passionate about providing excellent customer service, we would love to hear from you! <br> <br>???? Interested candidates can send their CV via direct message

Customer Service Coordinator <br> <br>???? Lebanon <br> <br>We are seeking a Customer Service Coordinator to oversee daily customer service operations and ensure efficient and professional support for customers and merchants. <br> <br>Key Responsibilities: <br>• Oversee customer and merchant inquiries across phone, email, and chat <br>• Handle complex and escalated customer cases and ensure proper follow-up <br>• Coordinate with internal departments to support issue resolution <br>• Support and guide Customer Service Representatives in their daily activities <br>• Monitor service quality, ticket queues, and team performance <br>• Maintain accurate customer service records and prepare performance reports <br>• Track key service KPIs and contribute to process improvements <br> <br>Requirements: <br>• Bachelor’s degree in Business, Finance, or a related field <br>• 3–5 years of experience in customer service, preferably in fintech or digital services <br>• Experience in handling escalations and team coordination <br>• Strong communication and problem-solving skills <br>• Familiarity with CRM and ticketing systems <br> <br>???? Interested candidates can send their CV to hrexecutive@xportbng.com <br>Subject: Customer Service Coordinator

The main responsibility of a Client Services Representative is to create the first link between MEDLOG, the carriers <br>and the customers for order fulfillment as well as review daily the pipeline volume and to communicate this to the rest <br>of team. <br>Key Accountabilities <br>• Work closely with other departments to ensure the correct information is gathered and entered in the system. <br>• Develop a professional relationship with key actors in our business such as vendors and clients. <br>• Compile a daily list of available loads to guide the team handling the appointments. <br>• Track and trace shipments. <br>• Investigate any charge required by the carriers after 72hrs of delivery to ensure they are either correctly disputed <br>or added to the order. <br>• Oversee the orders that are not ready to be invoiced to keep track of what would need to be updated in the system. <br>• Oversee the daily deliveries and make sure the container statuses are updated correctly. <br>Qualifications and Competencies <br> <br>• Minimum of 2 years of experience in drayage or over-the-road operations. <br>• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, and related tools). <br>• Comfortable using and quickly adapting to new technologies; tech-savvy mindset. <br>• Excellent communication skills, both written and verbal. <br>• Bilingual (English and French) – able to communicate effectively with diverse teams and customers. <br>• Thrives in a fast-paced, dynamic environment and performs well under pressure. <br>• Strong team player who collaborates effectively while maintaining individual accountability. <br>• Quick learner with the ability to grasp new processes and systems efficiently. <br>• Highly organized, with strong attention to detail and the ability to prioritize tasks effectively

Customer Service Executive <br>We are looking for a Customer Service Executive to join our team and provide professional and efficient support to our customers. <br>Requirements: <br>- Bachelor’s degree in Business Administration, Management, Marketing, or a related field. <br>- 3–5 years of experience in Customer Service, preferably in FinTech, Banking, Digital Payments, or Financial Services. <br>- Excellent communication and customer service skills. <br>- Strong problem-solving and conflict-resolution skills. <br>- Knowledge of CRM systems and Microsoft Office. <br>- Fluent in Arabic and English. <br>Interested candidates can send their CV to hrexecutive@xportbng.com with “Customer Service Executive” in the subject line

Duties & Responsibilities: <br>• Handle incoming customer inquiries through the hotline, phone calls, emails, web application, CRM, and other communication channels <br>• Respond to customer requests promptly, professionally, and accurately <br>• Provide complete information about Velvet Services' cleaning, organizing, remodeling, and other services and products <br>• Build and maintain strong customer relationships through clear, consistent, and personalized communication <br>• No inquiry is left unanswered and no booking request is forgotten <br>• Receive, process, and confirm customer bookings and service requests <br>• Accurately record customer details, service requirements, locations, and special instructions in the CRM <br>• Coordinate with the Operations and Scheduling teams to confirm availability and ensure smooth service delivery <br>• Communicate booking confirmations, modifications, cancellations, and relevant updates to customers <br>• Follow up on pending requests, quotations, and unconfirmed bookings <br>• Identify potential sales opportunities during customer interactions <br>• Actively promote and upsell relevant services, packages, and products based on customer needs <br>• Follow up on quotations and inquiries to encourage booking conversion <br>• Support promotional campaigns, special offers, and marketing initiatives <br>• Maintain good knowledge of all company services, products, pricing, and promotions <br>• Receive, document, and address customer complaints professionally and efficiently <br>• Conduct post-service follow-ups to collect feedback and identify areas for improvement <br>• Maintain accurate and updated customer profiles, booking records, and communication history <br>• Follow up internally to ensure timely execution and resolution of customer requests <br>• Prepare and submit accurate daily, weekly, and monthly customer service reports <br>• Work toward achieving individual customer service, response time, and booking conversion KPIs <br>• Support marketing activities by sharing customer feedback, trends, and potential content ideas <br>• Maintain confidentiality and comply with company policies and procedures <br>• Perform other related duties as assigned by management <br> <br>Requirements: <br> <br>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. <br> <br>• Positive Attitude <br>• Excellent Communication & Team Work skills <br>• Negotiation Skills <br>• Supervision Skills <br>• Problem Solving Skills <br>• Patient and Empathetic with customers <br>• Ability to stay calm when customers are stressed or upset <br>• Presentable <br>• Committed and ready to become part of our growing family <br>• Ability to multi-task, prioritize, and manage time effectively <br>• Able to work under pressure <br>• Honest and reliable <br>• Proactive, uses own initiative <br>• Self-driven

HIRING | Female Customer Service Representative <br>???? Beirut, Lebanon | Part-Time / Remote <br>Requirements: <br>• Bachelor’s degree in Business Administration or equivalent. <br>• 1–2 years of customer service experience. <br>• Fluent in Arabic and English. <br>• Good MS Office skills and excellent communication abilities. <br>Schedule: Monday–Friday, 9 AM–12 PM (3 hours/day) <br>Salary: USD 400/month

Read Carefully before applying. <br> <br>We are looking for an experienced Female Customer Service Representative to handle customer inquiries, complaints, key accounts, and service coordination while maintaining excellent customer satisfaction. <br>Requirements: <br> Bachelor’s degree in Business Administration or equivalent <br> 2+ years of customer service/support experience <br> Previous experience in FMCG or Logistics industries is a plus. <br> Experience in Conducting research to support shipment processing. <br> Conduct analysis on the different Customer Service sheets. <br> Fluent in Arabic & English; French is a plus <br> Good knowledge of MS Office. <br> Excellent communication, phone-handling, and active listening skills <br> Strong organizational and time-management abilities <br> Customer-oriented, detail-oriented, and able to work under pressure <br>Monday to Friday; 9am - 5pm <br>Salary up to 800$ - 950$ plus other benefits

We are hiring a Customer Service Manager to lead our customer support team and ensure an excellent customer experience across all service channels. <br> <br>Requirements: <br> <br>Bachelor’s degree in Business, Management, Marketing, or related field <br>5+ years of Customer Service experience, including 2+ years in management <br>FinTech, Banking, Digital Payments, or Financial Services experience preferred <br>Strong leadership, communication & problem-solving skills <br>CRM & Microsoft Office proficiency <br>Fluent in Arabic & English <br>Send your CV to hrexecutive@xportbng.com

<p>Respond to incoming calls, emails, and inquiries professionally and promptly. Provide clear and helpful responses while addressing questions and requests. Review and qualify incoming inquiries, gather project details, and coordinate calls with the appropriate team members when further discussion is needed. Maintain accurate records of inquiries, communications, and follow-up activities. Assist with administrative tasks, document preparation, and maintaining organized records.</p><p><strong>Desired Candidate Profile</strong></p><p>2+ years of experience in customer service, client support, or a related field is preferred. Strong communication and interpersonal skills. Professional, organized, and customer-focused approach. Ability to listen, understand needs, and handle inquiries effectively. Fluent in English.</p>

Hiring Customer Service/Dispatcher (Female) for a Supermarket located in Jnah. <br>At least 3 years of related experience in a Food retail store. <br>Lebanese Only | Good English | Customer-oriented <br>Preferably residing in Jnah/Beirut <br> <br>6 days/week; 1 day-off; <br>Am Shift: 7am - 3Pm <br> <br>Salary: 600$ - 800$ (based on experience) <br>Apply: deploya.lb@gmail.com <br>“Mention the job title/Shift in the subject line”

<p>The Customer Service Officer is responsible for handling customer inquiries, processing and following up on orders, coordinating with sales, warehouse, and delivery teams, and ensuring customers receive accurate and timely support throughout the order and delivery process.</p><p><strong>Key Responsibilities</strong></p><ul><li>Receive and process customer orders accurately.</li><li>Respond to customer inquiries through phone, WhatsApp, email, and other communication channels.</li><li>Follow up on order status, availability, delivery dates, and pending requests.</li><li>Coordinate with the Sales, Warehouse, and Logistics teams to ensure smooth and timely deliveries.</li><li>Inform customers about product availability, delays, replacements, or changes in delivery schedules.</li><li>Handle customer complaints professionally and follow up until resolution.</li><li>Prepare quotations, invoices, or order-related documents when required.</li><li>Maintain accurate customer and order information in the system.</li><li>Follow up on returns, damaged products, missing items, and delivery discrepancies.</li><li>Build positive relationships with customers and ensure a high level of customer satisfaction.</li><li>Escalate recurring or critical customer issues to management.</li><li>Prepare basic reports related to orders, complaints, deliveries, and customer feedback.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><ul><li>Bachelor's degree or relevant diploma.</li><li>1 3 years of experience in customer service, preferably within a distribution, FMCG, retail, or trading company.</li><li>Good communication and interpersonal skills.</li><li>Strong follow-up and organizational skills.</li><li>Customer-oriented and solution-focused.</li><li>Ability to work under pressure and manage multiple requests.</li><li>Good knowledge of Microsoft Office; experience with ERP systems is a plus.</li><li>Good command of English and Arabic</li></ul>

<p><b>Key Responsibilities</b></p><ul><li>Lead, mentor, coach, and develop the Customer Support team, fostering a high-performance and customer-centric culture.</li><li>Recruit, onboard, train, and evaluate Customer Support team members, ensuring continuous development and performance management.</li><li>Oversee the day-to-day operations of the Customer Support Department, ensuring service quality, operational efficiency, and adherence to Service Level Agreements (SLAs).</li><li>Manage complex client inquiries, complaints, and escalations, ensuring timely and professional resolution.</li><li>Oversee customer support activities across all communication channels, including phone, email, live chat, WhatsApp, and CRM platforms.</li><li>Supervise the onboarding process for both individual and corporate clients, ensuring completeness, accuracy, and compliance with internal procedures.</li><li>Oversee KYC and AML reviews, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and ongoing monitoring in accordance with internal policies and applicable regulatory requirements.</li><li>Ensure the timely preparation and submission of regulatory reports, questionnaires, and other reporting obligations required by regulatory authorities.</li><li>Oversee payment operations, including client deposits, withdrawals, payment investigations, reconciliation support, and coordination with internal Finance and Operations teams.</li><li>Coordinate with Compliance, Finance, Dealing, IT, and other internal departments to ensure the timely resolution of operational and client-related matters.</li><li>Develop, maintain, and enforce customer support procedures, policies, and standard operating procedures (SOPs).</li><li>Monitor customer support KPIs and operational metrics, including response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and present daily, weekly, monthly, quarterly, and ad hoc management reports covering customer support performance, onboarding statistics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other operational metrics.</li><li>Conduct quality assurance reviews of customer interactions and provide regular coaching and feedback to maintain high service standards.</li><li>Maintain accurate records and ensure the confidentiality and integrity of client information in accordance with company policies and regulatory requirements.</li><li>Support internal and external audits by providing documentation, reports, and operational information as required.</li><li>Perform any other duties reasonably assigned by senior management.</li></ul>