Customer Service Jobs in Lebanon

We're Hiring: Customer Service Manager <br>Location: Lebanon <br>Company: Evo Wallet <br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels. <br>Key Responsibilities <br>Lead and manage the Customer Service team to achieve performance targets. <br>Develop and implement customer service policies, procedures, and standards. <br>Monitor service quality, customer satisfaction, and team performance metrics. <br>Collaborate with internal departments to address customer needs and operational issues. <br>Prepare regular performance and customer insight reports for management. <br>Coach, train, and develop customer service representatives. <br>Requirements <br>Bachelor's degree in Business Administration or a related field. <br>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role. <br>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred. <br>Strong leadership, communication, and problem-solving skills. <br>Customer-centric mindset with the ability to manage multiple priorities. <br>Proficiency in Microsoft Office and customer service management tools. <br>Fluency in English and Arabic; French is a plus. <br>Interested candidates can send their CV to: <br>hr@xportbng.com

We're Hiring: Customer Service Manager <br> <br>Location: Lebanon <br> <br> Company: Evo Wallet <br> <br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels. <br> <br>Key Responsibilities: <br> <br> Lead and manage the Customer Service team to achieve performance targets <br> <br> Develop and implement customer service policies, procedures, and standards <br> <br> Monitor service quality, customer satisfaction, and team performance metrics <br> <br> Collaborate with internal departments to address customer needs and operational issues <br> <br> Prepare regular performance and customer insight reports for management <br> <br> Coach, train, and develop customer service representatives <br> <br>Requirements: <br> <br> Bachelor's degree in Business Administration or a related field <br> <br> Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role <br> <br> Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred <br> <br> Strong leadership, communication, and problem-solving skills <br> <br> Customer-centric mindset with the ability to manage multiple priorities <br> <br> Proficiency in Microsoft Office and customer service management tools <br> <br> Fluency in English and Arabic; French is a plus <br> <br> Interested candidates can send their CV to hrexecutive@xportbng.com <br> <br>Please share with your network

Provide professional and timely customer support in PORTUGUESE <br>- Fluent PORTUGUESE (spoken and written) is required. <br>- Strong attention to detail and organizational skills. <br>- Positive attitude and customer-oriented mindset

We are looking for a motivated and professional team member to handle customer service, sales and basic marketing support

GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a Customer Service Coordinator who will handle the administrative certification process related to all international medical claims and to the different products and services at Health Services department. <br> <br>Duties & Responsibilities: <br> <br> Supports international partners by providing their inbound adherents with the requested services in a timely manner including: access to the GlobeMed local networks, arranging medical evacuations and repatriations, arranging medial and travel assistance services. <br> Supports GlobeMed operations by providing their outbound adherents with the requested services in a timely manner including: access to the GlobeMed international networks, support with cross border claims, arranging medical evacuations and repatriations, arranging medial and travel assistance services. <br> File and report IHS claims experience; Create international provider on IHS portal and Manage claim on IHS portal <br> Following up with customers to ensure service was delivered and address their needs. <br> Coordinate and following up with GlobeMed departments to ensure services are delivered within acceptable timeframes and quality levels. <br> Provides information to IHS customers about GlobeMed local and international provider networks as well as products and service offerings. <br> Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. <br> Maintains case records by updating case information <br> <br>Qualifications <br> <br>Education: <br> <br>Bachelor’s degree in Nursing. <br> <br>Experience/Knowledge: <br> <br> Basic computer literacy with the ability and willingness to learn and develop knowledge of healthcare insurance and TPA operations. <br> Previous experience in customer service, call center, healthcare, or a similar service-oriented environment is an advantage. <br> <br>Technical Skills/Competencies: <br> <br> Customer Orientation: Strong customer-focused approach with the ability to understand and respond to customer needs. <br> Communication: Professional, empathetic, and patient when dealing with customers, members, and providers. <br> Phone Skills: Clear and effective communication in a customer service environment. <br> Attention to Detail: Accurate and meticulous when handling customer information and requests. <br> Organization: Ability to manage multiple tasks while maintaining service quality and accuracy. <br> Adaptability & Flexibility: Ability to handle different situations and work schedules based on business requirements. <br> Language: Fluent in spoken English & Arabic, and French is a plus

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a professional and detail-oriented Customer Service Representative to join our team.</p><p>Key Responsibilities:</p><ul><li>Handle customer inquiries and provide professional after-sales support.</li><li>Coordinate with the sales, production, and installation teams to ensure customer satisfaction.</li><li>Review customer requests and understand technical drawings, furniture specifications, and interior design details.</li><li>Follow up on orders, deliveries, installations, and customer complaints.</li><li>Ensure all customer issues are resolved accurately and in a timely manner.</li></ul><p>Why this role?</p><p>This position requires someone who can understand the technical aspects of furniture and interior design. An Interior Designer, Architect, or someone with relevant industry experience will be better equipped to communicate with customers, interpret drawings and specifications, and provide accurate solutions.</p><p>If you meet the above qualifications and are passionate about delivering exceptional customer service, we would love to hear from you.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements:</p><ul><li>Minimum 3 4 years of experience in Customer Service.</li><li>Bachelor's degree in Interior Design, Interior Architecture, Architecture, or a related field is highly preferred.</li><li>Candidates with significant experience in the furniture, interior design, or fit-out industry will also be considered.</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to manage multiple customer requests.</li><li>Ability to work under pressure and coordinate with different departments.</li></ul><p></p></section>

Key Responsibilities <br>• Lead, mentor, coach, and develop the Customer Support team, fostering a high-performance and customer-centric culture. <br>• Recruit, onboard, train, and evaluate Customer Support team members, ensuring continuous development and performance management. <br>• Oversee the day-to-day operations of the Customer Support Department, ensuring service quality, operational efficiency, and adherence to Service Level Agreements (SLAs). <br>• Manage complex client inquiries, complaints, and escalations, ensuring timely and professional resolution. <br>• Oversee customer support activities across all communication channels, including phone, email, live chat, WhatsApp, and CRM platforms. <br>• Supervise the onboarding process for both individual and corporate clients, ensuring completeness, accuracy, and compliance with internal procedures. <br>• Oversee KYC and AML reviews, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and ongoing monitoring in accordance with internal policies and applicable regulatory requirements. <br>• Ensure the timely preparation and submission of regulatory reports, questionnaires, and other reporting obligations required by regulatory authorities. <br>• Oversee payment operations, including client deposits, withdrawals, payment investigations, reconciliation support, and coordination with internal Finance and Operations teams. <br>• Coordinate with Compliance, Finance, Dealing, IT, and other internal departments to ensure the timely resolution of operational and client-related matters. <br>• Develop, maintain, and enforce customer support procedures, policies, and standard operating procedures (SOPs). <br>• Monitor customer support KPIs and operational metrics, including response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity. <br>• Prepare and present daily, weekly, monthly, quarterly, and ad hoc management reports covering customer support performance, onboarding statistics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other operational metrics. <br>• Conduct quality assurance reviews of customer interactions and provide regular coaching and feedback to maintain high service standards. <br>• Maintain accurate records and ensure the confidentiality and integrity of client information in accordance with company policies and regulatory requirements. <br>• Support internal and external audits by providing documentation, reports, and operational information as required. <br>• Perform any other duties reasonably assigned by senior management

PCX is a dynamic real estate agency specializing in property consultancy, sales, and investment solutions. We are committed to delivering exceptional service, building strong client relationships, and helping our clients make confident real estate decisions. <br> <br>We are looking for motivated and ambitious individuals to join our growing team. If you are passionate about real estate, enjoy working with people, and are looking for an opportunity to grow your career in a professional environment, we would love to hear from you. <br> <br>Join PCX and be part of a team where talent, dedication, and success are recognized

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates.</p><p>Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers</p><p>Respond to customer inquiries and complaints in time</p><p>Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently</p><p>Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication</p><p>Ability to collect, analyze, and prepare statistics related to customer satisfaction</p><p>Monitor customer feedback and contribute to improving service quality</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience in FNB sector .</li><li>Maintain a professional appearance and presence at all times</li><li>Excellent communication skills</li><li>Hold a Bachelor s degree or a related field</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>We're Hiring: Customer Service Manager</b></p><p><b><br></b></p><p><b>Location: Lebanon</b></p><p><b><br></b></p><p><b>Company: Evo Wallet</b></p><p><br></p><p>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels.</p><p><br></p><p><b>Key Responsibilities:</b></p><p><br></p><p>Lead and manage the Customer Service team to achieve performance targets</p><p><br></p><p>Develop and implement customer service policies, procedures, and standards</p><p><br></p><p>Monitor service quality, customer satisfaction, and team performance metrics</p><p><br></p><p>Collaborate with internal departments to address customer needs and operational issues</p><p><br></p><p>Prepare regular performance and customer insight reports for management</p><p><br></p><p>Coach, train, and develop customer service representatives</p><p><br></p><p><b>Requirements:</b></p><p><br></p><p>Bachelor's degree in Business Administration or a related field</p><p><br></p><p>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</p><p><br></p><p>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</p><p><br></p><p>Strong leadership, communication, and problem-solving skills</p><p><br></p><p>Customer-centric mindset with the ability to manage multiple priorities</p><p><br></p><p>Proficiency in Microsoft Office and customer service management tools</p><p><br></p><p>Fluency in English and Arabic; French is a plus</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Requirements:</b></p><ul><li>Bachelor's degree in Business Administration or a related field</li><li>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</li><li>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</li><li>Strong leadership, communication, and problem-solving skills</li><li>Customer-centric mindset with the ability to manage multiple priorities</li><li>Proficiency in Microsoft Office and customer service management tools</li><li>Fluency in English and Arabic; French is a plus</li></ul><p></p></section>

We need a young dynamic sales oriented woman looking for a part-time job at ABC achrafieh to serve and sell interested customers in our luxury skincare brand

<div><span ></span><div ><span >Η θέση αυτή αναφέρεται στην<span> </span></span><span >Customer</span><span ><span> </span></span><span >Service</span><span ><span> </span></span><span >Manager</span><span ><span> </span></span><span >και έχει έδρα τα καταστήματα μας στη Λευκωσία.<div ><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><strong><u><span >Περιγραφή θέσεως :</span></u></strong></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><strong><u><span ></span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><span >Ο/Η κάτοχος της θέσης αυτής έχει την ευθύνη της εξυπηρέτησης των υπαρχόντων και μελλοντικών πελατών, των συναλλασσόμενων με την Εταιρεία οι οποίοι προσέρχονται στους συγκεκριμένους σταθμούς. Επιπλέον να προτείνει/προωθεί τα κατάλληλα προϊόντα, υπηρεσίες και λύσεις που παρέχει η<span> </span></span><span >DHL</span><span ><span> </span>με σκοπό την ικανοποίηση του πελάτη.</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><strong><u><span ></span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 12pt;"><strong><u><span >Καθήκοντα :</span></u></strong></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Διαχείριση παράδοσης και παραλαβής δεμάτων και φακέλων</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προετοιμάζει μαζικές αποστολές.</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προετοιμάζει προεκτυπωμένα AWB (αεροπορικές αποστολές).</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Παρακολουθεί την πρόοδο των αποστολών για λεπτομέρειες παράδοσης.</span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Προωθεί προϊόντα, υπηρεσίες και λύσεις που παρέχει η<span> </span></span><span >DHL</span><span ></span></p><p class="MsoListParagraph" Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 12pt 38.25pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";"><span> </span></span></span></span><span >Αντιμετώπιση προβλημάτων και παραπόνων πελατών</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm;"><strong><u><span >Απαιτούμενα προσόντα<span> </span></span></u></strong><strong><u><span >:</span></u></strong></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm;"><span ></span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Απολυτήριο Λυκείου</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Άριστη γνώση της αγγλικής γλώσσας<u></u></span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Γνώσεις υπολογιστών</span></p><p Times New Roman", serif; font-size: 12pt; text-align: justify; margin: 0cm 0cm 0cm 1cm; text-indent: -10.35pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Ομαδικό πνεύμα και ευχάριστη προσωπικότητα</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm 0cm 0cm 36pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Κοινωνικές δεξιότητες, προθυμία και ευγένεια</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm 0cm 0cm 36pt; text-indent: -18pt;"><span ><span>·<span Times New Roman";">  <span> </span></span></span></span><span >Πελατοκεντρική προσέγγιση</span></p><p Times New Roman", serif; font-size: 12pt; margin: 0cm;"><span ></span></p><span >Παρακαλούνται όλοι οι ενδιαφερόμενοι που πληρούν τα απαραίτητα προσόντα να υποβάλλουν τις αιτήσεις τους στο<span> </span></span><span >e</span><span >-</span><span >mail</span><span ><span> </span></span><span Times New Roman", serif; font-size: 12pt;"><a href="mailto:hr.cy@dhl.com" ><span >hr</span><span >.</span><span >cy</span><span >@</span><span >dhl</span><span >.</span><span >com</span></a></span><span ><span> </span><span> </span></span></div></span></div><span ></span></div>

We are looking for a professional, reliable, and customer-oriented Service Technician for a luxury scenting solutions company <br> <br>· Hold a valid driver’s license and have good driving skills. <br> <br>· Be fluent in Arabic and able to read, write, and communicate in English. <br> <br>Send your CV to: Kevin@scently-co.com Please mention "Grace Antoun" as your reference when applying <br> <br>Or contact/ WhatsApp: 71666690

Required: Minimum 3 years of experience in pricing and quotations at a freight forwarding company in Lebanon. Only candidates who meet this will be considered. <br>SeaSky Services is a Lebanese freight forwarder handling sea, air, and land freight plus customs clearance. www.seaskyservices.com <br> <br>THE ROLE <br>You own pricing and client care. You source rates, build quotations, send them fast, and stay with the client from first inquiry to delivery. <br> <br>WHAT YOU WILL DO <br>1. Collect buying rates from carriers and agents. Negotiate better ones. <br>2. Build and send complete quotations for sea, air, and land freight, including local charges and customs clearance. <br>3. Follow up every quotation until the client decides. No quotation goes silent. <br>4. Answer client inquiries, update them on shipments, and solve complaints. <br>5. Coordinate with operations and documentation so client promises are kept. <br> <br>WHAT YOU MUST HAVE <br>1. Minimum 3 years in pricing and quotations at a freight forwarding company in Lebanon. Not negotiable. <br>2. Solid grasp of Incoterms 2020, Bill of Lading, Air Waybill, and how a freight quotation is built. <br>3. Fluent Arabic and English. Confident with email and Excel. <br> <br>WHAT WE OFFER <br>Full time role in Beirut. Package includes a fixed salary plus commission. The better you price and close, the more you earn. <br> <br>WHO FITS <br>We hire character first. Your history shows you stay, grow, and keep learning. You want a long career in one company and you welcome change. <br> <br>HOW TO APPLY <br>Send your CV to marketing@lb.seaskyservices.com with subject: Pricing and Customer Service Officer

We are seeking a Customer Service Specialist to manage the complete customer service process for our home decoration store. The successful candidate will serve as the primary point of contact for customers, handling inquiries, orders, delivery coordination, returns, complaints, and after-sales support while ensuring a high level of customer satisfaction. <br> <br>Qualifications <br>Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred. <br>2+ years of customer service experience, preferably in retail, furniture, home décor, or e-commerce. <br>Excellent verbal and written communication skills. <br>Strong problem-solving and conflict-resolution abilities. <br>Proficiency in CRM systems and Microsoft Office applications. <br>Ability to multitask and manage high volumes of customer interactions. <br>Customer-focused mindset with strong attention to detail. <br>Preferred Qualifications <br>Experience with e-commerce platforms and order management systems. <br>Knowledge of home decoration, furniture, or interior design products. <br>Experience handling social media customer service channels. <br>Multilingual skills are an advantage

Tanour Al Asr is looking for a Female Customer Service Representative! <br> <br>* Role Summary: <br>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates. <br> <br>* Requirements: <br> •Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers <br> •Respond to customer inquiries and complaints in time <br> •Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently <br>Qualifications: <br> •Maintain a professional appearance and presence at all times <br> •Excellent communication skills <br> •Hold a bachelor’s degree or a related field <br> •Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication <br> •Ability to collect, analyze, and prepare statistics related to customer satisfaction <br> •Monitor customer feedback and contribute to improving service quality <br> <br>????Location: Damour- Medyar intersection highway towards Beirut <br> <br>Contact us on 76-864265

Job Purpose: As a Customer Service Representative at Colortek, you will sell wall and floor finishes and tools while building relationships with painters, design professionals, contractors, and homeowners. Your role involves utilizing the showroom and ensure it effectively represents the brand. <br> <br>Key Accountabilities: <br>- Help achieve and exceed monthly and yearly sales targets. <br>- Practice upselling and cross-selling techniques and promote offers. <br>- Develop and maintain expertise in Colortek’s decorative and architectural product lines, solution paints, color collections, wallpaper, and their appropriate usage and applications. <br>- Offer tailored advice to painters, design professionals, and homeowners regarding color matching and product selection. <br>- Conduct site visits to homeowners and commercial spaces to advise on decorative finishes and maximize sales. <br>- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. <br>- Offer accurate product information and provide product data sheets to customers. <br>- Maintain a clean and neat showroom appearance, ensuring it reflects the brand’s standards. <br>- Respect and execute Colortek’s operational procedures. <br>- Stay updated on industry trends, competition, and competing products to effectively persuade customers. <br>- Understand and support Colortek’s corporate mission and align with the company’s marketing and sales targets. <br> <br>Skills, Knowledge and Experience required: <br>- Strong customer service competencies a must (showroom experience a plus). <br>- Excellent interpersonal, communication, listening and public speaking skills. <br>- BA or equivalent degree in Interior Design or related field is a plus. <br>- Positive attitude and active person. <br>- Strong knowledge of Colortek decorative and architectural products, paints, wallpaper and finishes. <br>- Familiarity with color matching, product selection, and application techniques

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Service Associate (Patient Outreach)About Rightangled Rightangled is a leading online pharmacy dedicated to delivering exceptional healthcare services through innovation and customer care.<br> We specialise in providing prescription medications and healthcare products with the highest standards of safety, efficiency, and patient experience.<br> Role Overview We are seeking a proactive and customer-focused Customer Service Associate (Patient Outreach) to join our growing team.<br> In this role, you will be responsible for engaging with patients through phone calls and email communications, gathering feedback, strengthening patient relationships, and supporting retention initiatives.<br> The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences while helping the business achieve its engagement and retention goals.<br> Location: Remote Employment Type: Full-Time Working Hours: Monday to Friday, 8:00 AM – 5:00 PM Key Responsibilities Conduct outbound calls to patients in a professional and empathetic manner.<br> Build and maintain positive relationships with patients.<br> Support patient retention initiatives through proactive outreach.<br> Generate and send follow-up emails and communications.<br> Gather patient feedback and accurately record information in company systems.<br> Meet individual and team performance targets.<br> Resolve basic patient queries and escalate issues where appropriate.<br> Maintain accurate records of all interactions and communications.<br> Collaborate with internal teams to ensure a positive patient experience.<br> Requirements Minimum 1 year of customer service experience.<br> Excellent verbal and written communication skills.<br> Strong attention to detail and organisational abilities.<br> Ability to build rapport and communicate confidently over the phone.<br> Comfortable working towards targets and performance metrics.<br> Strong time management skills and ability to work independently.<br> Reliable internet connection and suitable remote working environment.<br> Access to a laptop/computer and headset for daily communications.<br> Preferred Qualifications Fluent English communication skills.<br> Bilingual or multilingual candidates are highly desirable, particularly those fluent in: French Spanish Dutch Experience in healthcare, pharmacy, patient support, or customer retention is advantageous.<br> Personal Attributes The successful candidate will be: An excellent communicator with strong interpersonal skills.<br> Detail-oriented and committed to accuracy.<br> Punctual, dependable, and self-motivated.<br> Empathetic and patient-focused.<br> Results-driven and comfortable working towards targets.<br> Professional and able to represent the company positively in all interactions.<br> What Success Looks Like Consistently achieving outreach and retention targets.<br> Maintaining positive patient relationships.<br> Collecting valuable patient feedback to support service improvements.<br> Delivering a high standard of customer service.<br> Contributing to overall patient satisfaction and business growth.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>We are a premier<strong>&nbsp;B2B consulting company</strong>&nbsp;&nbsp;focused on payment expansion, marketing strategies, accounting solutions, and technical support services. With a global network of partners dedicated to excellence and innovation, we deliver exceptional solutions around the world.</p><br><br>Job Description<br><p>?&nbsp;<strong>Location:</strong>&nbsp;Beirut | ?&nbsp;<strong>Full-time | Office-based&nbsp;| Schedule:</strong>&nbsp;2/2 days</p><br><p>We are currently looking for a&nbsp;<strong>Spanish-speaking Technical Support Specialist</strong>&nbsp;to join our team. This role is ideal for detail-oriented and tech-savvy individuals who enjoy solving problems and supporting customers in a fast-paced, international environment.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Provide technical support to customers in&nbsp;<strong>Spanish</strong>&nbsp;via email and chat</li><li>Diagnose and resolve issues related to products and services</li><li>Escalate complex cases to higher support levels when needed</li><li>Maintain and update documentation and knowledge base</li></ul><p><strong>Requirements &amp; Qualifications</strong></p><br><ul><li>Spanish –&nbsp;<strong>intermediate level (writing/texting required)</strong></li><li>Strong communication and multitasking skills</li><li>Good PC skills (<strong>MS Office</strong>)</li><li>Additional languages or experience are a plus</li></ul><p><strong>Salary &amp; Benefits</strong></p><br><p>?&nbsp;<strong>Competitive salary&nbsp;</strong><br> ?&nbsp;<strong>Health insurance coverage</strong><br> ?&nbsp;<strong>28 days paid annual leave + 4 extra days off</strong><br> ?️&nbsp;<strong>Free daily meals</strong><br> ?&nbsp;<strong>Comfortable office in Beirut</strong></p><br><p>?&nbsp;<strong>To apply, send your CV via WhatsApp:</strong><br> ? +961 71886091<br> ✉️&nbsp;<span>[email&nbsp;protected]</span></p><br><br><br> </div>

Greet walk-in customers and handle incoming calls, emails, and all other communication platforms (WhatsApp, Samsung Chat tool,…) <br>Receiving Items at Service Center, Understand customer issues, and explain service procedures clearly <br>Issue a service receipt / job order to the customer <br>Follow-Up & Call Monitoring <br>Update customers on repair progress <br>Escalate critical or repeated issues to the Service Supervisor or Manager <br>Item Handover & Call Closure <br>Ensure all received and delivered items are properly logged <br>Coordinate with Technical team, stock department, and Warranty & claims team <br>Handle customer complaints calmly and professionally <br>Perform Data entry <br>Invoicing <br>Conducting satisfaction phone surveys <br>· To be successful in most of the tasks listed above in the JD before the end of probation period (at least 80% satisfaction rate from direct manager) <br>All the training needed will be delivered internally on systems, operation, and procedures