IT Jobs in Lebanon

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a reliable and proactive IT Administrator to manage and support our organization's information technology systems. The successful candidate will be responsible for maintaining computer hardware, software applications, networks, and user support to ensure smooth day-to-day operations.</p><p>Key Responsibilities</p><ul><li>Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and other IT equipment.</li><li>Install, update, and support operating systems and business software.</li><li>Provide technical support to employees and resolve hardware and software issues promptly.</li><li>Manage user accounts, email systems, and access permissions.</li><li>Monitor and maintain network connectivity, internet access, Wi-Fi, and shared resources.</li><li>Perform regular system updates, backups, and basic cybersecurity maintenance.</li><li>Coordinate with external IT vendors and service providers when required.</li><li>Maintain an inventory of IT assets and software licenses.</li><li>Recommend and implement improvements to enhance system performance and security.</li><li>Prepare basic IT documentation and user guides.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</li><li>3-5 years of relevant IT support experience.</li><li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware.</li><li>Experience with printers, backup solutions, antivirus software, and basic network troubleshooting.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and prioritize multiple tasks.</li></ul><p>Preferred Qualifications</p><ul><li>Experience with virtualization, cloud services, or ERP/business applications.</li><li>Professional certifications such as CompTIA A+, NetworK+, Microsoft, or Cisco are an advantage.</li></ul><p></p></section>

JOB DUTIES: <br>Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems <br>• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues <br>• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions <br>• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices. <br>• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager <br>• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed <br> <br>EDUCATION & SKILLS: <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field <br>• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role <br>• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure <br>• Good experience in ERP systems; Odoo experience is preferred <br>• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations <br>• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications <br>• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures <br>• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems <br>• Excellent troubleshooting, analytical, and problem-solving skills <br>• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure <br>• Strong communication, teamwork, and coordination skills <br>• Ability to document systems, train users, and explain technical information clearly <br>• Ability to support management decisions and work under the direction of the IT Manager <br>• Fluency in Arabic and English; French is an advantage

Administer, maintain, and monitor Windows and/or Linux servers. <br>Install, configure, and support desktops, laptops, printers, and other IT equipment. <br>Manage user accounts, permissions, email services, and access rights using Active Directory and Microsoft 365. <br>Monitor network infrastructure, including switches, routers, firewalls, and wireless access points. <br>Perform routine system maintenance, updates, patches, and software deployments. <br>Maintain backup and disaster recovery systems to ensure business continuity. <br>Monitor system performance and proactively resolve infrastructure issues. <br>Troubleshoot hardware, software, network, and connectivity problems. <br>Provide first and second-level technical support to end users. <br>Implement and maintain endpoint security solutions, antivirus software, and security policies. <br>Assist in managing virtualization platforms such as VMware or Hyper-V. <br>Maintain IT asset inventory and software license records. <br> <br>Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. <br>3–4 years of professional experience in IT Administration, Systems Administration, or Infrastructure Support

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB DUTIES:</p><p>Support the IT Manager in managing, monitoring, and maintaining the company s IT infrastructure, networks, computers, printers, software, and communication systems</p><p>Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues</p><p>Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions</p><p>Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.</p><p>Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager</p><p>Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Information Technology, Computer Science, Software Engineering, or a related field</li><li>4 6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role</li><li>Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure</li><li>Good experience in ERP systems; Odoo experience is preferred</li><li>Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations</li><li>Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications</li><li>Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures</li><li>Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems</li><li>Excellent troubleshooting, analytical, and problem-solving skills</li><li>Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure</li><li>Strong communication, teamwork, and coordination skills</li><li>Ability to document systems, train users, and explain technical information clearly</li><li>Ability to support management decisions and work under the direction of the IT Manager</li><li>Fluency in Arabic and English; French is an advantage</li></ul><p></p></section>

JOB DUTIES: <br>Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems <br>• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues <br>• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions <br>• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices. <br>• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager <br>• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed <br> <br>EDUCATION & SKILLS: <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field <br>• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role <br>• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure <br>• Good experience in ERP systems; Odoo experience is preferred <br>• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations <br>• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications <br>• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures <br>• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems <br>• Excellent troubleshooting, analytical, and problem-solving skills <br>• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure <br>• Strong communication, teamwork, and coordination skills <br>• Ability to document systems, train users, and explain technical information clearly <br>• Ability to support management decisions and work under the direction of the IT Manager <br>• Fluency in Arabic and English; French is an advantage

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>experienced and results-oriented IT Project Manager to lead and deliver strategic IT initiatives across the organization.<br> The successful candidate will be responsible for managing the full project lifecycle, ensuring projects are delivered on time, within scope, and within budget while meeting business objectives and quality standards.<br> The ideal candidate will possess strong leadership, stakeholder management, and communication skills, with extensive experience managing complex IT projects in enterprise environments.<br> Key Responsibilities Lead the planning, execution, monitoring, and closure of IT projects from initiation through delivery.<br> Define project scope, objectives, deliverables, timelines, budgets, and resource requirements.<br> Collaborate with business stakeholders, technical teams, vendors, and external partners to ensure successful project outcomes.<br> Develop and maintain detailed project plans, schedules, and status reports.<br> Identify, assess, and mitigate project risks and issues to minimize impact on project delivery.<br> Manage project budgets, resources, and timelines to ensure efficient execution.<br> Facilitate project meetings, workshops, and steering committee sessions.<br> Ensure compliance with project governance standards, organizational policies, and quality requirements.<br> Track and report project progress, milestones, dependencies, and key performance indicators to senior management.<br> Support change management and ensure smooth implementation and adoption of new solutions.<br> Foster collaboration and maintain effective communication among all project stakeholders.<br> Education Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field .<br> Experience Minimum 10 years of experience in IT project management, with proven experience delivering complex enterprise IT projects.<br> Demonstrated experience managing projects throughout the full project lifecycle.<br> Experience working within Agile, Waterfall, or hybrid project environments .<br> Technical &amp; Professional Skills Strong understanding of project management methodologies, frameworks, and best practices.<br> Experience using project management tools such as Microsoft Project, Jira, Azure DevOps, or similar tools .<br> Good understanding of the Software Development Lifecycle (SDLC) .<br> Experience managing cross-functional teams, vendors, and third-party service providers.<br> PMP, PRINCE2, Agile, Scrum Master, or equivalent certifications are highly desirable.<br> Soft Skills Excellent leadership, organizational, and stakeholder management skills.<br> Strong analytical, problem-solving, and decision-making abilities.<br> Excellent verbal and written communication skills in English; Arabic is an advantage.<br> Ability to manage multiple projects and priorities in a fast-paced environment.<br> Strong interpersonal skills with the ability to build and maintain effective working relationships.<br></span> </div>

We are seeking a reliable and proactive IT Administrator to manage and support our organization's information technology systems. The successful candidate will be responsible for maintaining computer hardware, software applications, networks, and user support to ensure smooth day-to-day operations. <br> <br>Key Responsibilities <br>- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and other IT equipment. <br>- Install, update, and support operating systems and business software. <br>- Provide technical support to employees and resolve hardware and software issues promptly. <br>- Manage user accounts, email systems, and access permissions. <br>- Monitor and maintain network connectivity, internet access, Wi-Fi, and shared resources. <br>- Perform regular system updates, backups, and basic cybersecurity maintenance. <br>- Coordinate with external IT vendors and service providers when required. <br>- Maintain an inventory of IT assets and software licenses. <br>- Recommend and implement improvements to enhance system performance and security. <br>- Prepare basic IT documentation and user guides. <br> <br>Qualifications <br>- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field. <br>- 3-5 years of relevant IT support experience. <br>Strong knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware. <br>- Experience with printers, backup solutions, antivirus software, and basic network troubleshooting. <br>- Excellent problem-solving and communication skills. <br>- Ability to work independently and prioritize multiple tasks. <br> <br>Preferred Qualifications <br>- Experience with virtualization, cloud services, or ERP/business applications. <br>- Professional certifications such as CompTIA A+, NetworK+, Microsoft, or Cisco are an advantage

<p><h4>Job description</h4> <p>We are looking for an experienced and results-oriented IT project manager to lead and deliver strategic IT initiatives across the organization. The successful candidate will be responsible for managing the full project lifecycle, ensuring projects are delivered on time, within scope, and within budget while meeting business objectives and quality standards. The ideal candidate will possess strong leadership, stakeholder management, and communication skills, with extensive experience managing complex IT projects in enterprise environments.</p> <h4>Key responsibilities</h4> <ul> <li>Lead the planning, execution, monitoring, and closure of IT projects from initiation through delivery.</li> <li>Define project scope, objectives, deliverables, timelines, budgets, and resource requirements.</li> <li>Collaborate with business stakeholders, technical teams, vendors, and external partners to ensure successful project outcomes.</li> <li>Develop and maintain detailed project plans, schedules, and status reports.</li> <li>Identify, assess, and mitigate project risks and issues to minimize impact on project delivery.</li> <li>Manage project budgets, resources, and timelines to ensure efficient execution.</li> <li>Facilitate project meetings, workshops, and steering committee sessions.</li> <li>Ensure compliance with project governance standards, organizational policies, and quality requirements.</li> <li>Track and report project progress, milestones, dependencies, and key performance indicators to senior management.</li> <li>Support change management and ensure smooth implementation and adoption of new solutions.</li> <li>Foster collaboration and maintain effective communication among all project stakeholders.</li> </ul> <h4>Requirements</h4> <p><strong>Education</strong><br> Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.</p> <p><strong>Experience</strong><br> Minimum 10 years of experience in IT project management, with proven experience delivering complex enterprise IT projects. Demonstrated experience managing projects throughout the full project lifecycle. Experience working within Agile, Waterfall, or hybrid project environments.</p> <p><strong>Technical & professional skills</strong><br> Strong understanding of project management methodologies, frameworks, and best practices. Experience using project management tools such as Microsoft Project, Jira, Azure DevOps, or similar tools. Good understanding of the Software Development Lifecycle (SDLC). Experience managing cross-functional teams, vendors, and third-party service providers. PMP, PRINCE2, Agile, Scrum Master, or equivalent certifications are highly desirable.</p> <p><strong>Soft skills</strong><br> Excellent leadership, organizational, and stakeholder management skills. Strong analytical, problem-solving, and decision-making abilities. Excellent verbal and written communication skills in English; Arabic is an advantage. Ability to manage multiple projects and priorities in a fast-paced environment. Strong interpersonal skills with the ability to build and maintain effective working relationships.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide end-user IT support by installing, maintaining, and troubleshooting hardware, software, networks, and IT systems to ensure reliable business operations and high-quality technical support across the organization.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Computer Engineering, or a related field.</p><p>MCSE and CCNA certifications are preferred.</p><p>Minimum 2 years of experience in IT support or infrastructure.</p><p>Strong knowledge of Microsoft 365, Active Directory, Windows Server, VMware ESXi, TCP/IP networking, and Fortinet solutions.</p><p>Experience supporting desktops, laptops, printers, IP telephony, backup systems, and end-user devices.</p><p></p></section>

Seeking an experienced IT Consultant to lead the selection, deployment, and commissioning of a corporate software application. <br>Key Responsibilities: <br>• Conduct site visits & define technical specifications. <br>• Manage the RFP process & select vendors. <br>• Oversee project roadmaps, integration, and QA testing. <br>• Lead final commissioning, deployment, and user training. <br>Requirements: <br>• Proven experience in IT consulting or tech project management. <br>• Strong background in drafting RFPs, software implementation, and vendor oversight. <br>• Excellent analytical and communication skills. <br>???? To Apply: Send your CV to r.alkary@connexliban.com

We're Hiring: IT Technician <br> <br>Location: Beirut, Badaro - Lebanon <br>Company: Titan Technologies SAL <br>Employment Type: Full-time (Mon to Fri 8:30 to 6:00) <br> <br>Titan Technologies SAL is looking for a motivated and technically skilled IT Technician to join our team. The successful candidate will be responsible for diagnosing hardware issues, handling warranty claims and RMA processes, and providing technical support to customers and internal teams. <br> <br>Key Responsibilities: <br>• Diagnose, troubleshoot, and repair IT hardware and related equipment. <br>• Handle RMA (Return Merchandise Authorization) requests from initiation to closure. <br>• Coordinate product returns, replacements, repairs, and warranty claims with vendors and suppliers. <br>• Perform technical inspections and testing of returned products. <br>• Document technical findings and maintain accurate service records. <br>• Follow up with customers regarding repair status, warranty claims, and technical issues. <br>• Install, configure, and maintain computer hardware, peripherals, and networking equipment. <br>• Provide technical support and assistance to customers and internal users. <br>• Maintain inventory records for spare parts, returned items, and repaired products. <br>• Ensure compliance with company service standards and procedures. <br> <br>Requirements: <br>• Previous experience in IT technical support, hardware maintenance, or RMA handling. <br>• Good knowledge of computer hardware, networking, and operating systems. <br>• Ability to diagnose and troubleshoot technical issues efficiently. <br>• Strong communication and customer service skills. <br>• Good organizational and documentation skills. <br>• Ability to work under pressure and manage multiple tasks simultaneously. <br>• Proficiency in Microsoft Office applications. <br>• Good command of English. <br> <br>Preferred Qualifications: <br>• Experience in an IT company, service center, or electronics industry. <br>• Knowledge of warranty procedures and vendor RMA processes. <br>• Certifications such as CompTIA A+, NetworK+, Microsoft, or equivalent are a plus. <br>• Experience with ticketing and service management systems. <br> <br>What We Offer: <br>• Professional and dynamic work environment. <br>• Opportunities for training and career development. <br>• Exposure to leading IT products and technologies. <br>• Competitive salary package based on qualifications and experience. <br> <br>If you are passionate about technology and enjoy solving technical challenges, we encourage you to apply. <br> <br>Interested candidates are invited to send their CV to hr@961it.com with the subject line "IT Technician”

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>A reputable company in Beirut, Lebanon is seeking to recruit an IT Project Manager – ERP Implementation.</span></p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

CIS Group, a leading ICT company based in Jal El Dib, is seeking a dynamic and results-driven Account Manager – IT Sales to join our growing Sales team. <br>This role offers an excellent opportunity to build a career in technology sales, work with industry experts, and develop strong client relationships within a fast-paced environment. <br> <br>Key Responsibilities: <br> <br>• Manage and grow a portfolio of existing clients by promoting ICT products and services (hardware, software, and solutions) <br>• Identify and develop new business opportunities through prospecting and networking <br>• Maintain strong client relationships to ensure high levels of customer satisfaction and retention <br>• Conduct regular follow-ups with clients and address any issues in a timely and professional manner <br>• Prepare and deliver tailored ICT sales proposals in coordination with the Pre-Sales team <br>• Stay up to date with market trends, competitors, and emerging technologies <br>• Coordinate with internal departments to ensure smooth order execution and timely delivery. <br> <br>Requirements <br> <br>• Bachelor’s degree in Computer Engineering, Computer Science, or a related field <br>• 0–3 years of experience in ICT or technology sales , Fresh graduates are encouraged to apply <br>• Fluency in Arabic, English, and French <br>• Strong communication, presentation, and interpersonal skills <br>• Good negotiation and problem-solving abilities <br>• Customer-oriented mindset with a proactive approach

CRM Specialist will support the commercial teams with the effective use of CRM tools, including Syncwise, Navision, and the Sales App. The CRM Specialist will be responsible for ensuring smooth operation of systems, supporting end-users (including medical representatives, salesmen, and supervisors), handling data management, and providing regular reporting. This role will serve as a key liaison between our internal teams and CRM vendor <br> <br>Requirements: <br>• Minimum of 2 years of experience in CRM support or Sales Operations. <br>• Hands-on experience with CRM systems such as Syncwise and/or Navision is preferred. <br>• Strong communication and coordination skills. <br>• Proficient in Microsoft Office, especially Excel and Outlook. <br>• Ability to work independently and handle multiple priorities

<p>Aspire Software is looking for a Head of IT to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio. KEY RESPONSIBILITIES: Translate HQ s baseline standards into a tailored security roadmap Develop and maintain a security maturity model scaled to the subsidiaries size and complexity Define tiers of subsidiaries by risk, industry, and data sensitivity to drive differentiated strategies Create and maintain a library of group-level policies, templates, and standards (e.g., IR plan, password policy) Facilitate adoption of policies across subsidiaries with appropriate localization Establish and manage a policy update cadence with version control Provide or recommend shared tooling across the group Negotiate contracts with preferred security vendors and manage licensing agreements Build lightweight security engineering support, whether internal or outsourced Participate in M&amp;A evaluations to assess the cybersecurity posture of targets Advise investment teams on cyber risk exposure and hidden liabilities Conduct annual or biannual security self-assessments across subsidiaries. Consolidate results into quarterly dashboards for group leadership and HQ. Publish and maintain a group-wide incident response playbook. Serve as the first escalation point for incidents at the subsidiary level. Coordinate post-incident reviews and group-level communication. Help subsidiaries pursue and maintain compliance (e.g., SOC 2, ISO 27001, GDPR, HIPAA). Maintain a centralized view of compliance status across the group. Assist with customer/vendor security questionnaires and audits. Triage critical vulnerabilities and incidents across subsidiaries. Escalate material risks to HQ or Group X executives as needed. Maintain a group-wide risk register and coordinate prioritization.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>• Testing hardware and software components for functioning.</p><p>• Performing network backups on a regular basis.</p><p>• Troubleshooting hardware and software issues in person, remotely, and via phone.</p><p>• Troubleshooting from room systems, including microphones, ptz cameras and desktop PC’ss and laptops.</p><p>• Setting up laptops, projectors, network and internet access.</p><p>• Restricting access to unauthorized sites, downloads, and users. (Mikrotik)</p><p>• Reindexing, Creating, Appending, Records on Visual FoxPro.</p><p>• Repairing equipment and replacing parts, checking computer equipment for electrical safety.</p><p>• Providing technical support across the company.</p><p>• Setting up accounts for staff, educating them on the login, and resolving issues arising.</p><p>• Managing Accounts on Office 365 Exchange Plan.</p><p>• Monitoring and maintaining computer systems and networks.</p><p>• Solving Errors Popping up on the System (Visual Fox Pro).</p><p>• Testing hardware and software components for functioning.</p><p>• Performing network backups on a regular basis.</p><p>• Planning and undertaking scheduled maintenance upgrades.</p><p>• Doing a weekly Backup for Data.</p><p>• Doing a Daily Backup for the system.</p><p>• Investigating, diagnosing, and solving computer software and hardware faults.</p><p>• Provide assistance to staff access network resources.</p><p>• Coordinate and provide reports to the CEO about all the technical issues and provide solution that support the entire company.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Administer, maintain, and monitor Windows and/or Linux servers. Install, configure, and support desktops, laptops, printers, and other IT equipment. Manage user accounts, permissions, email services, and access rights using Active Directory and Microsoft 365. Monitor network infrastructure, including switches, routers, firewalls, and wireless access points. Perform routine system maintenance, updates, patches, and software deployments. Maintain backup and disaster recovery systems to ensure business continuity. Monitor system performance and proactively resolve infrastructure issues. Troubleshoot hardware, software, network, and connectivity problems. Provide first and second-level technical support to end users. Implement and maintain endpoint security solutions, antivirus software, and security policies. Assist in managing virtualization platforms such as VMware or Hyper-V. Maintain IT asset inventory and software license records.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. 3 4 years of professional experience in IT Administration, Systems Administration, or Infrastructure Support</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong>The opportunity </strong> </p> <p> <strong> </strong> </p> <p>To support the significant growth of our Technology Risk service in MENA, EY is looking to hire highly qualified resources. Specifically, as part of this job posting, we are looking for a Senior Consultant. Working across many different industries, this role will be responsible for executing and leading IT and cybersecurity projects. It is all about listening to our clients, asking the better questions, and supporting them in areas where there are no off-the-shelf solutions.</p> <p> </p> <p> <strong>Your key responsibilities </strong> </p> <p> <strong> </strong> </p> <p>A large part of the role will be engagement delivery and EY will expect the candidates to lead and deliver engagements with very minimal supervision. EY also expects the candidates to support executives in development of proposals, presentations and other business development activities. The candidate will be responsible for the delivery and quality of the final reports to EY's clients. </p> <p>An existing track record of successful engagement delivery in Technology Risk is expected of all candidates for this role. A Big 4 background or comparable consulting experience is highly advantageous. A broad background across IT and Cybersecurity is expected with specific experience in the following areas:</p> <ul> <li>Expertise in Risk and Governance Frameworks, including IT governance frameworks (e.g., COBIT, ITIL, NIST), ISO 27001 standards, information security principles, policy development, and risk assessment.</li> <li>Proficiency in IT Systems Audit, encompassing planning, execution, audit methodologies, complex IT environment evaluation, control weakness identification, and effective communication of findings.</li> <li>Comprehensive knowledge of internal controls over financial reporting (ICFR), covering ITGCs, ITACs, SOX requirements, supporting financial audits with IT expertise, and strong liaison skills with financial auditors.</li> <li>Good understanding around the application systems such as SAP, Oracle, Microsoft Dynamics and operating systems and databases.</li> <li>Strong understanding of Business Continuity Planning (BCP), including BCP/DRP principles, business impact analyses, recovery strategy development, and plan testing.</li> <li>Strong understanding of cybersecurity fundamentals, including common threats, vulnerabilities, basic principles, and contributions to cybersecurity discussions.</li> <li>General Skills: Excellent analytical, problem-solving, communication, presentation, project management, organizational, leadership, client service, and business development skills.</li> </ul> <p> </p> <p> <strong>Skills and attributes for success </strong> </p> <p> </p> <ul> <li>Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or in a related field.</li> <li>Relevant professional certifications (e.g., CISA, CISSP, CISM, ISO 27001 Lead Auditor) are preferred.</li> <li>Minimum of 3 to 5 years of experience in IT audit, information security, or related fields.</li> <li>Strong knowledge of ITGC/ITAC, information security frameworks, and cybersecurity best practices.</li> <li>Excellent analytical, problem-solving, and communication skills.</li> <li>Ability to work independently and collaboratively within a team environment.</li> </ul> <p> </p> <p><br></p> <p> <strong> </strong> </p> <p> <strong> </strong> </p></div></section>

<p>We are seeking an Infrastructure Engineer to join our IT Infrastructure team. This position offers an excellent opportunity for a motivated individual with a strong technical foundation to develop hands-on expertise across server administration, networking, cloud services, and IT operations. Reporting to senior members of the team, the successful candidate will contribute to the day-to-day maintenance of our environment while gaining exposure to industry best practices in system administration, security, monitoring, and automation.</p><p>Key Responsibilities:</p><ul><li>Support the administration and maintenance of Windows Server infrastructure and Active Directory services.</li><li>Assist in the administration of Microsoft 365 and Microsoft Azure environments.</li><li>Contribute to the ongoing management of VMware virtualization platforms.</li><li>Monitor infrastructure health, respond to system alerts, and escalate issues as required.</li><li>Troubleshoot and resolve incidents relating to servers, storage, and network components.</li><li>Participate in infrastructure projects, including upgrades, migrations, and new deployments.</li><li>Support backup, business continuity, and disaster recovery operations.</li><li>Maintain accurate and up-to-date technical documentation, procedures, and knowledge base articles.</li><li>Collaborate with internal teams to investigate and resolve escalated technical issues.</li><li>Adhere to established security standards and operational best practices.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.</p><p>Qualifications and Experience:</p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related discipline.</li><li>2 - 4 years of experience in an IT infrastructure or systems administration role.</li><li>Working knowledge of Windows Server, Active Directory, DNS, DHCP, and core networking concepts.</li><li>Exposure to Microsoft 365 and Microsoft Azure is considered an advantage.</li><li>Familiarity with virtualization technologies, particularly VMware, is desirable.</li><li>Knowledge of FortiGate firewalls and related network security technologies is a plus.</li><li>Strong analytical and problem-solving capabilities.</li><li>A proactive mindset with a willingness to learn, take initiative, and assume ownership of assigned tasks.</li><li>Effective written and verbal communication skills, with the ability to work collaboratively within a team environment.</li></ul>

As an entry-level Service Desk Associate, you will serve as the first point of contact for clients seeking IT support, handling incoming requests and support tickets while providing first-line assistance. You will troubleshoot day-to-day technical issues, support remote laptop setups, and escalate more complex cases to the relevant technical teams. <br> <br>You will also assist with onboarding users, maintain accurate documentation of incidents and requests, and coordinate closely with internal teams to ensure smooth resolution and positive user experience. This role offers hands-on exposure to Microsoft cloud technologies and a strong foundation for growth in IT and cloud space. <br> <br>Your Role: <br>- Technical Support: <br> <br>Act as the first point of contact for users seeking IT support via calls, emails, and chat. <br>Troubleshoot and resolve day-to-day IT issues related to Microsoft 365, Windows OS, user accounts, and common software/hardware problems. <br>Log, track, and manage incidents and service requests in the ticketing system with clear and accurate documentation. <br>Escalate more complex issues to the appropriate technical teams or even Microsoft support team when needed. <br>Support user onboarding and offboarding activities, including account setup, access configuration, and device readiness. <br>Create, update, and maintain accurate documentation of incidents, requests, and resolutions in company’s ticketing system. <br>Follow up with users to ensure issues are fully resolved and satisfaction is achieved before closing tickets. <br>Coordinate with internal technical teams to ensure efficient handling and resolution of requests. <br>Contribute to improving service desk workflows, knowledge base articles, and documentation. <br> <br>- Customer Communication: <br> <br>Communicate clearly and professionally with users to understand their needs and keep them informed throughout the resolution process. <br>Ensure timely responses, regular updates, and a smooth support experience for all users. <br> <br>- Professional Development/ Training: <br> <br>Stay up to date with Microsoft cloud technologies and service desk best practices. <br>Work towards Microsoft certifications and continuously build technical and customer service skills. <br> <br> <br>Your Profile: <br>- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. <br>- 0–2 years of experience in IT support or a similar role (internships count). <br>- Basic knowledge of Windows operating systems and common end-user applications. <br>General understanding of Microsoft 365 and cloud computing concepts. <br>- Familiarity with Microsoft cloud solutions is a plus. <br>- Strong communication skills with a customer-first mindset. <br>- Ability to explain technical concepts in a clear and simple way to non-technical users. <br>Good problem-solving skills with attention to detail. <br>- Ability to prioritize tasks and handle multiple requests in a fast-paced environment. <br>- Team player with the ability to work independently when needed. <br>- Eagerness to learn and grow in cloud and Microsoft technologies. <br>- Fluency in English and Arabic (French is a big plus). <br> <br>About Cloud Ascent: <br>Cloud Ascent is a Microsoft Partner, Managed Service Provider (MSP), and cloud indirect reseller operating across the Middle East and Europe, with established entities in Lebanon and Cyprus. We are dedicated to helping organizations excel in the digital age through Microsoft cloud technologies, empowering them to thrive and grow in the ever-evolving world of cloud computing. By leveraging the full capabilities of the Microsoft ecosystem, we deliver tailored solutions that drive business transformation, enhance operational efficiency, and support expansion. With an extensive global reach and a client-centric approach, we are not just a managed service provider — we are a strategic partner committed to the success of every organization and its workforce