Security Officer Jobs in Lebanon

<p>Department Service Center The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. Main Duties and Responsibilities Receive and register customer service requests, complaints, warranty claims, and repair requests. Communicate with customers to understand their issues and collect all required product and purchase information. Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. Follow up on each service request from receipt until completion and customer confirmation. Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. Coordinate with the sales team when customer cases require commercial follow-up or additional product support. Arrange the receipt and return of customer products and ensure proper documentation and handover. Follow up with customers after service completion to confirm satisfaction and proper product operation. Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. Ensure compliance with company procedures, warranty policies, and customer service standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience Diploma or bachelor s degree in Business Administration, Customer Service, Electronics, , or a related field. Minimum of 2 3 years of experience in after-sales support, customer service, technical coordination, or a similar role. Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. Basic understanding of technical troubleshooting, repair processes, and warranty procedures. Experience using ERP, CRM, ticketing, or service-management systems is preferred.</p>

<p><br></p><p>Major Responsibilities</p><p>Strategic and Technical Delivery (50% LOE)</p><ul><li>Lead a complex portfolio of strategic projects across CR-WASH, water security, and the water-energy nexus, including anticipatory action and forecast-based response for CR-WASH, WASH systems and finance, and energy access for water and health facilities in fragile and conflict affected settings (FCAS).</li><li>Drive technical delivery of the IDPC Impact at Scale priority, with a focus on CR-WASH and water-related disease dimensions, including strategy refinement, country prioritization and road map planning, in collaboration with the GPL and others.</li><li>Provide intensive remote and in-country technical support to Technical Advisors, Regional Practice Leads and Country Program teams, including development of implementation tools and technical guidance and delivery of specialized capacity strengthening, technical advice and coaching for staff and partners for strategic projects.</li><li>Identify and shape research opportunities in CR-WASH/IDPC, including cost-effectiveness and life-cycle costing, and lead implementation when needed, in collaboration with the GPL, Airbel Impact Lab, and others</li><li>Collaborate with the Emergency Unit on technical quality strengthening for WASH in Emergencies, review technical guidelines for acute emergency contexts, including cholera outbreak, and technical backstopping as needed, in close partnership with the Emergency WASH Coordinator and others</li><li>Monitor progress on technical program implementation, including budgets and expenditures, and drive course corrections as needed for strategic projects.</li><li>Collaborate effectively on shared priorities within the Health Unit and with other Technical Units and Global Practice Areas, including the Climate Resilience Global Practice Area, the Anticipatory Action team, and the Economic Recovery &amp; Development, Protection and Education Technical Units.</li><li>Support partner and donor engagement for strategic projects as needed.</li><li>Under the guidance of the GPL, contribute to global strategy and delivery planning for CR-WASH/IDPC as needed.</li></ul><p>Technical Quality Strengthening and Organizational Learning (25% LOE)</p><ul><li>Lead finalization and roll out of the CR-WASH core indicators and Climate Resilient WASH MEAL package and lead ongoing revision of CR-WASH technical guidance and standards as evidence and field practice evolves.</li><li>Convene and sustain a CR-WASH community of practice for peer exchange across countries and regionals, surfacing field learning and research to inform technical guidance and incorporate into global best practices</li><li>Synthesis lessons, strengthen technical guidance and capacity and support strategic work on Anticipatory Action for CR-WASH/IDPC, in close coordination with the Anticipatory Action team.</li><li>Contribute to the development of the Environment &amp; Climate Health technical competency framework and assessment to identify capacity gaps, inform capacity strengthening priorities, and support staff development.</li><li>Synthesize, adapt, and disseminate relevant technical standards, methodologies, and implementation tools for CR-WASH/IDPC, drawing on evidenced-based best practices and reflecting IRC programming.</li><li>Provide technical inputs to MEAL tools and methodologies when needed, and support data interpretation and use, including support to regional TAs to analyze relevant technical and program data as needed.</li><li>Proactively disseminate lessons learned across countries and regions for select strategic projects, ensuring these inform program design and implementation of country-led projects.</li><li>Contribute to shaping, refining and delivering the Environment &amp; Climate Health Learning Agenda.</li></ul><p>External Influence, Relationships and Representation (10% LOE)</p><ul><li>Collaborate with policymakers, implementing partners, humanitarian responders, and UN agencies to advance guidance, outcomes, research, implementation, and documentation on CR-WASH/IDPC.</li><li>Represent IRC, as appropriate, in priority external forums, including technical, policy, and advocacy workshops across Health, WASH and Climate domains.</li><li>Contribute to global prioritization and agenda-setting efforts, ensuring that research, evidence, tools, and resources are being used to advance IRC's strategy and agendas for FCAS.</li><li>Work with the Policy and Communications Team's to develop and advocate IRC's and global policies on CR-WASH/IDPC.</li></ul><p>Business Development (15% LOE)</p><ul><li>Lead strategic business development opportunities in partnership with relevant technical and business development teams and regional and country colleagues.</li><li>Provide TAs and Country Programs with specialized support on program design in relevant technical areas of CR-WASH and IDPC, on request</li><li>Service as technical lead on large, complex and high value business development opportunities</li></ul><p>Key Working Relationships</p><ul><li>Position Reports to: Global Practice Lead, Environment &amp; Climate Health</li><li>Primary Health Care Global Practice Lead and Senior Specialist, Infectious Disease</li><li>Regional Technical Advisors</li><li>Other Specialists and Senior Specialists</li></ul><p>Key Internal Relationships:</p><ul><li>Health Unit team members</li><li>Research and Innovation teams</li><li>MEAL team</li><li>Airbel Impact Lab</li><li>Emergency Unit</li><li>Policy Solutions, Advocacy Influence, and Systems Change Global Teams</li><li>Global HQ and AMU</li></ul><p>Key External Relationships:</p><ul><li>INGO counterparts, UN agencies, global coordination mechanisms, public and private donors, research networks</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Established or growing recognition as an expert in WASH, water security, environmental management or closely related field, with a minimum of 6-8 years of progressive experience designing and leading programs relevant to Climate Resilient WASH in FCAS and/or across the humanitarian-development nexus.</li><li>Master's degree in public health engineering, environmental management and/or related fields or equivalent professional experience required.</li><li>Demonstrated experience developing and delivering new strategies to advance ambitious goals, with strong ability to connect WASH infrastructure development to service models, sustained operations, financing, policy and systems strengthening.</li><li>Experience collaborating across health, nutrition, climate resilience and related domains, with ability to clearly communicate the contribution of WASH and water security to health, climate resilience and other outcomes.</li><li>Knowledge of and ability to use and integrate data, including climate forecasts, epidemiological data, and geo-spatial data to inform program targeting and intervention design; demonstrated ability to use of data and research evidence for programmatic decisions and rigorous analytic skills</li><li>Strong track record of driving uptake of evidence-based practice, including technical skills in coaching, mentoring, and capacity strengthening</li><li>Ability to design technical approaches for proposals and identify new business development opportunities</li><li>Ability to work, manage, and meet deadlines in a fast-paced, highly matrixed environment; outstanding business acumen, critical thinking, problem solving and decision-making skills required</li><li>Superb inter-personal, written and verbal communication skills with ability to collaborate across countries, cultures, and departments</li><li>Excellent communication, influencing, and storytelling skills</li><li>Proficiency in English and French required; knowledge of Spanish or Arabic an asset.</li><li>Ability to travel globally up to 30% of the time, occasionally on short notice</li></ul>

<p>Plan, organize, control and direct the work of employees responsible for the preparation and presentation of a broad array of cakes, pastries, desserts, petits fours and breads which meet customer expectations.</p><p>The job of Pastry Chef is executed satisfactorily when:</p><ul><li>Assist the Executive Pastry Chef in the supervision of all employees in the Pastry/Bakery kitchen.</li><li>Assist the Executive Pastry Chef in establishing culinary standards specific for Pastry/Bakery which meets the need of the target market.</li><li>Develop and maintain up-dated operations manuals for all Food Production and Stewarding sections and in making recipes and maintain up-dated and accurate costing of all dishes prepared and sold in the Food and Beverage operation.</li><li>Inspect daily, all fresh food received to ensure a high quality is maintained.</li><li>Inspect several times daily all food stores and refrigerated areas and suggest, where necessary, correct storage methods to comply with Health &amp; Safety regulations, to avoid spoilage and ensure regular turnover of food items and give completed check lists to the Executive Pastry Chef.</li><li>Check on a daily basis food preparation, individual costs, quality, quantity inventories and portion control.</li><li>Liaise with the Chief Steward in order to ensure high standards of cleanliness are maintained in all areas of the Pastry/Bakery kitchen, such as machinery and small kitchen equipment.</li><li>Plan the duty rosters on weekly basis.</li><li>Ensure the proper purchasing request, store requisitioning and controlling of supplies.</li><li>Work with Executive Pastry Chef and Director of Human Resource to ensure the departmental performance of staff is productive and assist in planning for future staffing needs.</li><li>Ensure training needs analysis of Kitchen staff is carried out and training programs are designed and implemented to meet needs.</li><li>Provide input for probation and formal performance appraisal discussions in line with company guidelines.</li><li>Coach, counsel and discipline staff, provide constructive feedback to enhance performance.</li><li>Work with Executive Pastry Chef in the preparation and management of the department s budget.</li><li>Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines.</li><li>Maintain a hygienic kitchen and personal hygiene.</li><li>Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.</li><li>Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.</li><li>Initiate action to correct a hazardous situation and notify supervisors of potential dangers.</li><li>Log security incidents and accidents in accordance with hotel requirements.</li><li>Implement and practice HACCP.</li></ul><p>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p><p><strong>Desired Candidate Profile</strong></p>NATIONALITY : Lebanese EDUCATION : Hospitality management or equivalent HACCP certification EXPERIENCE: To fill the position, the following is required:<br>Minimum 3 years kitchen experience<br>Minimum 1 years in a pastry kitchen role, preferably with a 5* Hotel chain<br>Experience in the retail sector is beneficial<br>International experience preferred<br>LANGUAGE : Local language excellent oral and written skills<br>English excellent oral and written skills<br>Additional language - beneficial<br>COMPETENCIES:<br>Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.<br>Excellent written and verbal communication skills.<br>Ability to establish and retain effective working relationships with hotel staff and clients/vendors.<br>Ability to identify and delegate tasks effectively.<br>Excellent organizational and time management skills.<br>Applies a professional, confidential and ethical approach at all times.<br>Works in a safe, prudent and organized manner.<br>Knowledgeable of food safety regulations.<br>TECHNICAL COMPETENCIES:<br>Ability to operate computer and office equipment.<br>Prowess in Excel and Word.<br>INDIVIDUAL CHARACTERISTICS:<br>To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:<br>Passionate for Food &amp; Beverage<br>People Oriented<br>Passionate for European luxury<br>Entrepreneurial<br>Straightforward<br>Business Acumen<br>Sense of responsibility<br>Leader<br>Team player<br>Analytical thinker<br>Flexible and reliable<br>Tolerant and open minded<br>Works well under pressure

<p>As a Cloud Software Engineer - Full Stack Developer, you are responsible for designing, developing, and maintaining both frontend and backend components of cloud-based applications. You will create scalable and efficient solutions that meet the needs of our users, in addition to working with modern cloud technologies, implementing features, and ensuring the overall performance, security, and usability of our applications. Design, develop, and maintain both frontend and backend components of cloud-based applications. Implement user-facing features and user interfaces that are responsive, visually appealing, and intuitive. Develop server-side logic and APIs. Design and develop cross-platform mobile applications using React Native. Ensure the performance, quality, and responsiveness of the applications. Collaborate with designers and product managers to implement user-friendly interfaces. Leverage cloud platforms (such as AWS, Azure, Google Cloud) to build, deploy, and manage applications. Implement serverless and microservices architectures for improved scalability and performance. Collaborate with UI/UX designers to ensure seamless integration of design elements and user experience. Work with product managers and other stakeholders to understand requirements and translate them into technical solutions. Design and implement databases, ensuring data integrity and optimal performance. Write and optimize database queries to retrieve and manipulate data efficiently. Implement security best practices to ensure the confidentiality, integrity, and availability of user data. Optimize application performance for speed and scalability, considering both frontend and backend aspects. Set up and manage automated deployment pipelines to ensure rapid and reliable releases. Implement testing strategies to validate the functionality and performance of the application. Identify and resolve bugs, bottlenecks, and performance issues in the application. Conduct thorough testing and debugging of the application at various stages of development. Stay up to date with emerging technologies, trends, and best practices in cloud computing and full stack development. Propose innovative solutions to enhance the architecture, scalability, and performance of applications.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, or related field (Master's preferred).</li><li>Proven experience as a Full Stack Developer or similar role, with a focus on cloud-based applications.</li><li>Experience with cloud platforms like AWS, Azure, or Google Cloud, including services like EC2, Lambda, S3, DynamoDB, etc.</li><li>Strong understanding of database design and management (SQL, NoSQL).</li><li>Familiarity with RESTful APIs, microservices architecture, and containerization (Docker, Kubernetes).</li><li>Knowledge of version control using Git and collaboration using platforms like GitHub or GitLab.</li><li>Proficiency in programming languages such as JavaScript (Node.js, React, Angular, or Vue) and backend languages (Python, Java, Ruby, etc.).</li><li>Understanding of Agile development methodologies and DevOps practices.</li><li>Excellent problem-solving skills and the ability to work effectively in a collaborative team environment.</li><li>Strong communication skills to effectively convey complex technical concepts to both technical and non-technical team members.</li><li>Proficiency in written and spoken English with outstanding abilities to communicate in person, in writing, and over the phone.</li><li>Excellent time management and organizational skills.</li></ul>

WE ARE HIRING: TELESALES CLOSING SPECIALIST (HIGH-TICKET OFFERS) <br>???? Location: Lebanon Office (On-site) | Full-time <br>???? Industry: GCC Commercial Enterprise <br> <br>Are you an exceptional sales professional looking to maximize your income with an uncapped compensation structure? <br> <br>A fast-growing GCC commercial enterprise is expanding its client acquisition operations at our primary office in Lebanon. We are seeking sharp, highly persuasive Telesales Closing Specialists to manage pre-qualified prospects and finalize high-value agreements. <br> <br>If you thrive in a competitive, performance-driven environment and want your financial returns to directly match your closing ability, this is your next career step. <br> <br>WHAT WE OFFER: <br>Competitive Earning Potential: Average package of $1,500+/month (Fixed Base Salary + High-Volume Commissions + Target Cash Bonuses). <br> <br>Uncapped Commissions: Zero earning ceilings—receive direct percentage payouts on total monthly delivered sales. <br> <br>Complete Legal & Financial Security: Guaranteed base salary from Day 1 + Official NSSF Enrollment. <br> <br>High-Intent Pipeline: Engage with qualified leads interested in high-ticket solutions (no low-value cold pitching). <br> <br>KEY RESPONSIBILITIES: <br>Execute strategic outbound sales calls to high-intent prospective clients. <br> <br>Conduct professional consultations, present value propositions, and resolve complex objections. <br> <br>Manage the full phone closing cycle from initial engagement to finalized commitment. <br> <br>Consistently meet and exceed monthly team and individual revenue benchmarks. <br> <br>REQUIREMENTS: <br>Proven track record in outbound sales, telesales, or closing high-value deals. <br> <br>Advanced phone communication, negotiation, and objection-handling skills. <br> <br>A target-driven mindset focused on continuous professional and financial growth

• Own a portfolio of strategic and repeat customers; build relationships with decision makers, understand their needs, and identify opportunities for additional products and solutions. <br>• Generate qualified opportunities through prospecting, referrals, client visits, and follow-up on inbound leads; maintain a disciplined schedule of customer contact. <br>• Lead consultative sales discussions, site or technical discovery with relevant specialists, product demonstrations, and tailored proposals for complex requirements. <br>• Prepare accurate quotations and commercial offers; negotiate within approved pricing, margin, payment, and credit policies, and secure the required internal approvals. <br>• Close opportunities against agreed sales and profitability targets, then coordinate with CRM, technical, procurement, warehouse, delivery, and service teams to fulfill commitments. <br>• Maintain complete customer and opportunity records in the CRM, including contact details, next steps, quotations, expected closing dates, and reasons for lost business. <br>• Produce reliable weekly and monthly pipeline forecasts and performance reports; flag risks, delayed deals, customer concerns, and stock constraints early to the Sales Manager. <br>• Handle escalated customer concerns promptly, coordinate resolutions with the responsible teams, and protect long-term customer relationships. <br>• Monitor competitor activity, customer feedback, and market demand; recommend relevant offers, bundles, or account plans to the Sales Manager. <br>• Coach junior sales colleagues on product positioning, follow-up, proposals, and CRM discipline; share practical knowledge without assuming formal line management. <br>• Represent TechStore Group professionally at client meetings, industry events, and exhibitions. <br> <br> <br> <br> <br>Qualifications and experience <br>• Bachelor’s degree in business, marketing, engineering, or a related field; relevant technical education and strong sales experience may also be considered. <br>• At least five years of B2B sales or account management experience, with a documented record of achieving targets and closing complex deals. <br>• Experience selling technology, ELV and security, networking, solar, or related solutions is preferred. <br>• Experience using a CRM to manage opportunities, forecasts, and customer activity; strong Microsoft Office or Google Workspace skills. <br> <br> <br> <br>General Acknowledgement <br>This Job Description is not intended to be all inclusive. Employee may perform other related duties and tasks as required to meet the developing needs and expectations of Tech Store. In addition to adherence to this Job Description, Employee must at all times comply with Tech Store’s Internal Rules and Regulations as well as the Department’s rules and regulations

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

The Housekeeping Supervisor is responsible for supervising and coordinating the daily operations of the housekeeping team to ensure that guest rooms, public areas, and back-of-house areas consistently meet the high cleanliness, presentation, hygiene, and service standards expected of a 5-star hotel. <br> <br>The position requires strong leadership, attention to detail, excellent organizational skills, and a commitment to delivering exceptional guest experiences. <br> <br>Key Responsibilities <br>Supervise and coordinate the daily activities of Room Attendants, Housemen/Housepersons, and other housekeeping team members. <br>Inspect guest rooms, corridors, public areas, and back-of-house areas to ensure they meet the hotel's 5-star standards. <br>Ensure guest rooms are cleaned, maintained, and released according to established quality standards and required timeframes. <br>Allocate daily assignments and ensure adequate staffing according to occupancy and operational requirements. <br>Monitor room status and coordinate closely with the Front Office regarding arrivals, departures, VIP guests, early check-ins, and room changes. <br>Conduct regular inspections and immediately address cleanliness, maintenance, or presentation issues. <br>Follow up on guest requests, complaints, and special arrangements and ensure timely resolution. <br>Ensure proper handling, storage, and control of housekeeping supplies, chemicals, linen, amenities, and equipment. <br>Maintain proper procedures for lost and found items. <br>Train, coach, and motivate housekeeping staff while monitoring individual performance and adherence to hotel procedures. <br>Ensure compliance with hotel policies, health and safety regulations, hygiene standards, and proper chemical handling procedures. <br>Report maintenance defects and follow up with the Engineering Department until issues are resolved. <br>Assist with inventory control and participate in regular stock and linen counts. <br>Ensure VIP rooms, special occasions, and guest requests are prepared according to required standards. <br>Monitor productivity and ensure efficient use of manpower and resources. <br>Prepare and complete housekeeping reports, checklists, and daily records as required. <br>Assist the Executive Housekeeper with administrative and operational duties. <br>Maintain professional communication with all hotel departments. <br>Ensure guest privacy, confidentiality, and security procedures are strictly followed. <br>Guest Service Responsibilities <br>Maintain a professional, courteous, and welcoming attitude toward all guests. <br>Respond promptly and professionally to guest requests and concerns. <br>Anticipate guest needs and ensure personalized service whenever possible. <br>Handle complaints professionally and escalate serious issues to management when necessary. <br>Ensure that all interactions reflect the standards and image of a luxury 5-star hotel. <br>Requirements <br>Previous experience in a housekeeping supervisory role, preferably in a 4- or 5-star hotel. <br>Strong knowledge of hotel housekeeping operations and room-cleaning standards. <br>Excellent attention to detail and organizational skills. <br>Good leadership and team-management abilities. <br>Strong communication and interpersonal skills. <br>Ability to work under pressure in a fast-paced hotel environment. <br>Flexibility to work shifts, weekends, and public holidays. <br>Good knowledge of English; Arabic and/or French is an advantage. <br>Familiarity with hotel housekeeping systems and basic computer skills is preferred. <br>Knowledge of health, safety, hygiene, and chemical-handling procedures. <br>A professional appearance and strong customer-service orientation. <br>Key Competencies <br>Leadership and team supervision <br>Attention to detail <br>Organization and time management <br>Guest service excellence <br>Problem-solving <br>Communication skills <br>Quality control <br>Teamwork <br>Confidentiality and discretion <br>Ability to work under pressure

<p><h4>Position summary</h4> <p>Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment. Respond to program error messages by finding and correcting problems or terminating the program. Provide technical guidance and recommendations to resolve business problems. Refer major hardware/software problems or defective products to vendors or technicians for service. Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment. Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.</p> <p>Report work-related accidents or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team.</p> <p>In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The IC will provide specialized technical expertise in the implementation, administration, monitoring, and optimization of cloud infrastructure and DevOps platforms within Microsoft Azure. The IC will be responsible for ensuring the availability, security, scalability, and performance of enterprise systems, managing CI/CD pipelines, and writing Infrastructure as Code (IaC). Crucially, the IC will work in close coordination with the internal development team to analyze existing on-premises application architectures, gather deployment requirements, and translate current on-premises VM resource metrics into optimized, cloud-native Azure resource allocations. The IC will also execute the tactical technical migration of legacy systems from an on-premises Proxmox virtualization environment to the Microsoft Azure cloud platform.<br> Work Location<br>UN-House ESCWA<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background: The Economic and Social Commission for Western Asia (ESCWA) forms part of the United Nations Secretariat and, like the other regional commissions, operates under the supervision of the United Nations Economic and Social Council. ESCWA comprises 21 Arab countries in Western Asia and North Africa. ESCWA provides a framework for the formulation and harmonization of sectoral policies for member countries, a platform for congress and coordination, a home for expertise and knowledge, and an information observatory. ESCWA activities are coordinated with the divisions and main offices of the Headquarters of the United Nations, specialized agencies, and international and regional organizations, including the League of Arab States and its subsidiary bodies, and the Gulf Cooperation Council. This position is located in the Decision-Support and Data Science Division (DSDSD). The Decision-Support and Data Science Division is part of ESCWA's broader modernization and innovation efforts, providing advanced analytics, secure digital platforms, and decision-support services within ESCWA, other UN entities, and Member States. Aligned with the UN 2.0 agenda and grounded in operational resilience, DSDS leverages cutting-edge hybrid infrastructure, scalable cloud tech frameworks, and modern deployment models to ensure high availability, security, and performance for critical digital assets. Its core functions include enterprise cloud environment management, infrastructure automation, continuous integration and continuous deployment (CI/CD) optimization, and the migration of legacy on-premises platforms to advanced public cloud ecosystems. Through these capabilities, DSDS maintains reliable, enterprise-grade digital decision-support tools that empower evidence-based decision-making and foster organizational efficiency across the region. Under the supervision of the Chief of the Decision-Support and Data Science Division and in close collaboration with the infrastructure and digital development teams, the Individual Contractor (IC) will support the implementation, automation, secure hosting, and optimization of core cloud systems and scalable technology environments to support strategic initiative delivery. Duties and responsibilities: Within delegated authority, the IC will be responsible for independently performing the following: - Cloud Infrastructure Implementation &amp; Administration: o Deploy, manage, and optimize enterprise-scale cloud resources within Microsoft Azure, ensuring optimal performance, governance, and resource utilization. o Administer hybrid virtualization architectures, transitioning existing virtual machines and workloads out of the on-premises Proxmox environment into designated Azure landing zones. o Maintain and configure base operating systems across enterprise Windows Server and Linux environments hosted in the cloud. - DevOps Platform Engineering &amp; Infrastructure as Code (IaC): o Design, build, and maintain automated CI/CD pipelines using Azure DevOps to support rapid, secure, and reliable software delivery cycles. o Author, review, and maintain infrastructure state using Infrastructure as Code tools, specifically Terraform, Bicep, and ARM Templates. o Develop automated operational scripts utilizing PowerShell to streamline recurring system administration and provisioning tasks. - Application Lifecycle &amp; Developer Collaboration: o Work closely with the development team to audit existing on-premises hosted applications and gather technical requirements for upcoming Azure cloud deployments. o Analyze the resource utilization and architectural dependencies of applications currently running on on-premises virtual machines to determine the optimal Azure cloud topology. o Evaluate and recommend whether applications should be migrated as traditional Infrastructure-as-a-Service (IaaS) virtual machines or refactored into cloud-native Azure resources (such as App Services, Azure SQL, or container instances) to maximize scalability and cost-efficiency. o Provide technical guidance to developers regarding cloud deployment pathways, access control configurations, and performance optimization on Azure. - Cloud Security, Identity, &amp; Monitoring: o Manage cloud governance, object lifecycles, and secure identity mapping through Azure Active Directory (Azure AD / Entra ID). o Configure comprehensive observability setups using Azure Monitor and Log Analytics to establish proactive system alerts, log analysis, and performance tracking. o Implement infrastructure hardening, security controls, and operational best practices across all deployed cloud frameworks.<br> Qualifications/special skills<br>A bachelor's degree in Computer Science, Computer Engineering, Information Technology, Cloud Engineering, System Administration, or related technical fields is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 3 years of professional experience in system administration, IT infrastructure operations, or cloud platforms architecture is required. Demonstrated hands-on experience deploying, administering, and monitoring production cloud environments using Microsoft Azure is required. Proven experience building automated CI/CD pipelines and developing infrastructure deployments utilizing Infrastructure as Code tools (Terraform, Bicep, or ARM Templates) is required. Proven experience collaborating directly with software development teams to extract application performance metrics, translate software requirements into infrastructure specifications, and plan application modernization strategies is required. Solid technical proficiency in scripting with PowerShell and configuring core infrastructure services, including Windows Server, Linux, and Azure Active Directory, is desirable. Practical technical experience supporting or executing system migrations from on-premises hypervisors (specifically Proxmox VE or VMware) to public cloud environments (Microsoft Azure) is highly desirable. Official Microsoft certifications (e.g., Azure Administrator Associate, Azure DevOps Engineer Expert, or Azure Solutions Architect Expert) are highly desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required and knowledge of Arabic is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Recruitment for this position is on a local basis. The incumbent is required to have the legal right to live and work in the specified working location.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>WE RE HIRING!</p><p>GSM Facility Services is looking for a proactive, creative, and results-driven <strong>Marketing &amp; Lead Generation Executive</strong> to support the growth of our:</p><p>Cleaning Services</p><p>Security Services</p><p>Pest Control Services</p><p>Facility Management Services</p><p>This is not a social-media-only position.</p><p>The selected candidate will be responsible for generating business opportunities, building our CRM database, identifying tenders, managing digital marketing, and converting inquiries into qualified leads.</p><p><strong>Main Responsibilities</strong></p><p>Research and identify potential clients, including companies, hospitals, schools, NGOs, banks, factories, hotels, property managers, and institutions.</p><p>Build and continuously update a structured lead database inside the company CRM.</p><p>Contact potential clients through phone calls, email, LinkedIn, WhatsApp, and other appropriate channels.</p><p>Qualify leads and arrange meetings, site inspections, and presentations for management.</p><p>Follow up on prospects, quotations, meetings, and pending opportunities.</p><p>Monitor cleaning, security, pest control, and facility-management tenders in Lebanon.</p><p>Register the company on procurement and tender platforms.</p><p>Maintain a tender calendar, submission deadlines, required documents, and opportunity status.</p><p>Support the preparation of administrative and marketing sections of proposals.</p><p>Manage the company s social-media pages and content calendar.</p><p>Create professional posts, project showcases, service promotions, recruitment campaigns, and client-focused content.</p><p>Respond to digital inquiries and convert them into CRM opportunities.</p><p>Prepare weekly reports covering leads, meetings, tenders, quotations, follow-ups, and results.</p><p><strong>Key Performance Indicators</strong></p><p>Qualified companies added to the CRM</p><p>Prospecting calls and contacts completed</p><p>Qualified leads and meetings generated</p><p>Relevant tenders identified and followed</p><p>Social-media content quality and consistency</p><p>CRM accuracy and follow-up discipline</p><p>Growth of the company s business pipeline</p><p><strong>What We Offer</strong></p><p>Stable full-time position</p><p>Professional working environment</p><p>Opportunity to work directly with management</p><p>Exposure to major institutional clients and multiple industries</p><p>Performance incentives based on qualified opportunities and results'</p><p><strong>Desired Candidate Profile</strong></p><p>Background in marketing, lead generation, business development, digital marketing, or a related field.</p><p>Strong communication skills in Arabic and English.</p><p>Good research, organization, and follow-up abilities.</p><p>Comfortable communicating with companies and decision-makers.</p><p>Experience using CRM systems, Microsoft Office, social-media platforms, Canva, or digital advertising tools is an advantage.</p><p>Ability to work independently and remain accountable for measurable results.</p><p>Strong attention to detail and deadline management.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Position<b>Job Function:</b> Design and develop electrical and low-current systems and supervise junior engineers<br><br><b>Position:</b> Senior Electrical Engineer<br><br><b>Reporting To:</b> Electrical Department Lead<br><br>Key Responsibilities<br></span><ul><li><p>Review technical offers, drawings, and designs prepared by junior electrical engineers.<br></p><br></li><li><p>Make independent technical decisions and provide guidance and feedback to junior engineers.<br></p><br></li><li><p>Respond to Requests for Information (RFIs) and provide technical clarifications.<br></p><br></li><li><p>Review and analyze MEP tenders to ensure compliance with project requirements and technical specifications.<br></p><br></li><li><p>Design and develop electrical and low-current systems, including power distribution, lighting, fire alarms, security, and data networks.<br></p><br></li><li><p>Prepare detailed shop drawings and technical documentation for electrical and low-current systems.<br></p><br></li><li><p>Conduct quantity take-offs and prepare Bills of Quantities (BOQs) for estimation and tendering purposes.<br></p><br></li><li><p>Prepare techno-commercial proposals for MEP tenders, including cost estimates, material specifications, and technical submittals.<br></p><br></li><li><p>Coordinate with engineers, project managers, construction teams, suppliers, and vendors to ensure effective project execution and material selection.<br></p><br></li><li><p>Ensure designs comply with applicable international and local electrical standards, codes, and regulations.<br></p><br></li><li><p>Maintain up-to-date knowledge of electrical engineering standards, technologies, and industry practices.<br></p><br></li></ul><br><span>Requirements</span><ul><li><p>Master’s degree in Electrical Engineering.<br></p><br></li><li><p>Minimum 5 years of experience in the MEP field.<br></p><br></li><li><p>Strong experience in the design and development of electrical and low-current systems.<br></p><br></li><li><p>Proficiency in AutoCAD, Revit, and other relevant engineering/design software.<br></p><br></li><li><p>Experience in BOQs, quantity take-offs, cost estimation, and MEP tendering.<br></p><br></li><li><p>Strong understanding of applicable international and local electrical standards and codes.<br></p><br></li><li><p>Ability to review technical work, make independent decisions, and supervise junior engineers.<br></p><br></li><li><p>Strong analytical, problem-solving, organizational, and communication skills.<br></p><br></li><li><p>Ability to work independently and effectively within a multidisciplinary team.<br></p><br></li><li><p>Strong attention to detail and a disciplined, professional approach.<br></p><br></li><li><p>Good command of French and English.</p><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><ol><li>Records and collects all keys and papers held within the Housekeeping Office.</li><li>Ensures the sorting of all daily activity reports in the Housekeeping Office.</li><li>Protects the privacy and security of guests and co-workers.</li><li>Answers phone calls promptly, following proper telephone etiquettes as trained and per the standards.</li><li>Records all incoming calls, ensures all messages are disseminated and followed up accordingly.</li><li>Updates and maintains all housekeeping files.</li><li>Updates and prints out from the Opera system the room discrepancy report in morning and afternoon and ensures the submission of a copy to Accounts and Front Office.</li><li>Keeps and maintains the cleanliness and tidiness of the Housekeeping Office.</li><li>Clears all outdated reports on a monthly basis based on the hotel standard for record keeping.</li><li>Supports all co-workers and treats them with dignity and respect.</li></ol><br>Qualifications<br><br><ul><li><strong>Education:</strong>&nbsp;At least a high school or vocational diploma</li><li><strong>Experience:</strong>&nbsp;At least 1 year of experience in the related field.</li><li><strong>Foreign Language:</strong>&nbsp;English.</li><li><strong>Computer Literacy:</strong>&nbsp;Must.</li><li><strong>Skills:&nbsp;</strong>&nbsp;&nbsp; Adaptability/Flexibility, Stress Tolerance</li></ul> </div>

<p><h4>Job description</h4> <p>Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.</p> <p>By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?</p> <p>Join us—where your career is a force for good!</p> <br> <h4>Position note</h4> <p>Remote work is not available for this position; on-site attendance is required.</p> <br> <h4>Why choose us?</h4> <p>Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.</p> <p>When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.</p> <br> <h4>Where your career is a force for good!</h4> <p>The American Red Cross is currently seeking a Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces and International Services Division mission. This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. Relocation assistance is only available for current employees within a 50-mile radius within the division.</p> <br> <h4>What you need to know</h4> <p>Manage and administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Support the delivery of International Services programs and services. Provide support, development, and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable federal, state, and local regulations.</p> <br> <h4>Relationship management and community outreach</h4> <p>Serves as the “face” of the Red Cross at assigned location.</p> <ul> <li>Builds strong relationships with military leadership, key organizations, and community leaders.</li> <li>Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions.</li> <li>Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross mission and service.</li> </ul> <br> <h4>Volunteer management</h4> <p>Manages a volunteer engagement program and cycle to enable delivery of all Red Cross programs and services on a military installation and in their local community. Manages volunteers who will be the primary resource to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. When volunteers are unavailable, the manager is responsible for delivering the mission-specific services.</p> <ul> <li>Develop and implement local needs assessment and Volunteer Program Plan through utilizing process established by Volunteer Resources.</li> <li>Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services.</li> <li>Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize, and communicate with volunteers within the local footprint.</li> </ul> <br> <h4>Service delivery management</h4> <p>Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area.</p> <ul> <li>Provides supervision of volunteer Service Delivery staff.</li> <li>Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, resiliency training, morale items, and support.</li> <li>Ensures community outreach, to include command meetings and education briefings, presentations, or workshops.</li> <li>Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives.</li> <li>Manages support services to military members and their families to include family follow-up information and referrals, and other related services.</li> <li>Provides support for the emergency communications center with local information, as appropriate.</li> <li>Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available.</li> </ul> <br> <h4>Financial and reporting management</h4> <p>Develops and manages budgets and expenditures to ensure programs are operating within budget to support all programs and services. Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met.</p> <br> <h4>What you need to succeed</h4> <ul> <li>Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience.</li> <li>Five years minimum related experience in program management or related field is required.</li> <li>Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment.</li> <li>Ability to balance multiple priorities is essential.</li> </ul> <br> <h4>Work conditions</h4> <p>Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.</p> <p>Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state, and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.</p> <br> <h4>For mobile positions only (domestic and overseas settings)</h4> <p>Some positions are designated as “Mobile” and subject to unique job requirements. SAF Mobile Staff perform the same basic job responsibilities as non-mobile staff in regions. In addition to those responsibilities, this special workforce is also required to deploy on short term temporary assignments, serving alongside military members who are deployed to designated theaters of operations anywhere in the world. Mobile staff must be ready to deploy whenever called upon, and to do so are required to meet and maintain specific medical and other readiness requirements. Requirements unique to mobile positions include the following:</p> <ul> <li>Support both the day-to-day operations and emergency needs of the Hero Care Center as a member of the Hero Care Network Contingency Team.</li> <li>Completes all trainings and requirements to maintain casework proficiency, to include working shifts and participating in readiness drills.</li> <li>Responds to emergency, surge, and disaster situations, as needed.</li> </ul> <p>To maintain readiness, staff must:</p> <ul> <li>Maintain all medical and security requirements.</li> <li>Engage in annual deployment familiarization program to include trainings and meetings.</li> <li>When activated to deploy, participate in additional trainings and meetings to prepare for deployment.</li> </ul> <br> <h4>Mobility requirements</h4> <ul> <li>U.S. citizenship is required.</li> <li>Must be able to obtain a secret security clearance and a non-U.S. passport.</li> <li>Worldwide mobility is a condition of employment and an essential function of this position.</li> <li>Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families.</li> <li>Must meet strict medical and physical requirements, including immunizations required by the U.S. military.</li> <li>May be required to wear military uniforms, and live and work in harsh and stressful environments in conflict areas.</li> <li>Periodically accompanies the military on deployments.</li> </ul> <br> <h4>What will give you the competitive edge</h4> <p>Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments. SAF/IS employees are servant leaders supporting deployed military members through difficult and challenging issues. Candidates need to thrive on service and teamwork. Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues.</p> <h4>Core competencies</h4> <ul> <li><strong>Adaptability:</strong> Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present.</li> <li><strong>Independent problem solving:</strong> Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and follow up with actionable solutions.</li> <li><strong>Teamwork:</strong> Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission.</li> <li><strong>Servant leader:</strong> Successful candidates must be leaders who put others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances.</li> <li>Familiarity with military culture, regulations, and protocol.</li> <li>Experience with American Red Cross programs and services is strongly preferred.</li> </ul> <br> <h4>Benefits for you</h4> <p>As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:</p> <ul> <li>Medical, dental, and vision plans</li> <li>Health spending accounts and flexible spending accounts</li> <li>PTO: Starting at 15 days a year; based on type of job and tenure</li> <li>Holidays: 11 paid holidays comprised of six core holidays and five floating holidays</li> <li>401(k) with up to 6% match</li> <li>Paid family leave</li> <li>Employee assistance and insurance: short and long term</li> <li>Service awards and recognition</li> </ul> <br> <p>The salary range for this position is (Illinois): $60,000 - $65,000.</p> <p>Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.</p> <p>Apply now! Joining our team will provide you with the opportunity to make your career a force for good!</p> <br> <p>The American Red Cross is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.</p> <p>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable fair chance laws and ordinances.</p> <br> <p>AmeriCorps, the federal agency that brings people together through service, and its partners—the Peace Corps, AmeriCorps Alums, Peace Corps Association, and the Service Year Alliance—launched Employers of Service to connect service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.</p></p><p></p>

Job Summary <br> <br>The Operations & Administration Manager is responsible for overseeing the company's day-to-day operations, ensuring seamless coordination between the Sales, Warehouse, Logistics, Administration, and Government Relations functions. The role is accountable for driving operational efficiency, ensuring timely order fulfillment, maintaining inventory accuracy, managing administrative processes, overseeing payroll preparation, and ensuring full compliance with governmental regulations. <br> <br>The Operations & Administration Manager acts as the central point of coordination between commercial operations and administrative functions, ensuring that the organization operates efficiently while supporting business growth and maintaining regulatory compliance. <br> <br>Key Responsibilities <br>1. Operations Management <br>Lead and supervise the daily operations of the Sales, Warehouse, Logistics, and Administration departments. <br>Develop, implement, and continuously improve operational policies, procedures, and Standard Operating Procedures (SOPs). <br>Ensure effective coordination between departments to achieve operational excellence. <br>Identify process improvement opportunities to increase productivity and reduce operational costs. <br>Monitor operational performance and implement corrective actions where necessary. <br>2. Sales Operations <br>Oversee the daily activities of the Sales Team. <br>Monitor sales performance against targets and KPIs. <br>Ensure timely processing and fulfillment of customer orders. <br>Coordinate with warehouse and logistics teams to ensure product availability and on-time deliveries. <br>Prepare operational sales reports and forecasts. <br>Support customer relationship management and key account coordination. <br>3. Warehouse & Inventory Management <br>Supervise warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch. <br>Ensure inventory accuracy through regular stock counts and audits. <br>Monitor inventory levels and coordinate replenishment with procurement. <br>Minimize inventory losses, damages, and stock discrepancies. <br>Ensure warehouse safety, cleanliness, and compliance with company standards. <br>4. Logistics & Distribution <br>Manage transportation and delivery operations. <br>Ensure timely and cost-effective product distribution. <br>Optimize delivery routes and fleet utilization. <br>Coordinate with transport providers and logistics partners. <br>Monitor delivery performance and customer satisfaction. <br>Resolve logistics-related issues efficiently. <br>5. Administration <br>Oversee all administrative operations and office management activities. <br>Ensure proper filing and maintenance of company records and documentation. <br>Supervise office facilities, supplies, and administrative resources. <br>Maintain company licenses, permits, and official documentation. <br>Ensure compliance with internal administrative procedures. <br>6. Payroll & Employee Administration <br>Review attendance records and overtime reports prior to payroll processing. <br>Prepare and validate monthly payroll data in coordination with Finance or HR. <br>Monitor employee leave balances and attendance records. <br>Maintain employee personnel files and employment documentation. <br>Coordinate employee onboarding and exit administrative procedures. <br>Ensure payroll-related records are accurate and confidential. <br>7. Government Relations & Compliance <br>Manage relationships with governmental authorities and regulatory bodies. <br>Coordinate the processing and renewal of company licenses, registrations, permits, and certifications. <br>Follow up on labor office requirements, social security (NSSF or equivalent), tax authorities, municipalities, customs, and other governmental entities. <br>Ensure timely submission of statutory reports and required documentation. <br>Monitor legislative and regulatory changes affecting company operations. <br>Coordinate inspections and audits conducted by government authorities. <br>8. Financial & Cost Control <br>Monitor operational expenses and departmental budgets. <br>Identify opportunities for cost optimization. <br>Review operational expenditures for compliance with approved budgets. <br>Prepare operational reports for senior management. <br>Assist management in financial planning and operational forecasting. <br>9. Leadership & Team Management <br>Lead, mentor, and develop Sales, Warehouse, Logistics, and Administrative teams. <br>Set departmental objectives and performance expectations. <br>Conduct performance evaluations and coaching sessions. <br>Identify training and development needs. <br>Promote a culture of accountability, collaboration, and continuous improvement. <br>10. Health, Safety & Compliance <br>Ensure compliance with company policies and applicable laws. <br>Maintain workplace health and safety standards. <br>Conduct operational and administrative audits. <br>Ensure compliance with quality and operational standards. <br>Promote risk management and business continuity practices. <br>11. Reporting & Strategic Support <br>Prepare operational dashboards and management reports. <br>Monitor KPI

Job Summary <br> <br>The Operations & Administration Manager is responsible for overseeing the company's day-to-day operations, ensuring seamless coordination between the Sales, Warehouse, Logistics, Administration, and Government Relations functions. The role is accountable for driving operational efficiency, ensuring timely order fulfillment, maintaining inventory accuracy, managing administrative processes, overseeing payroll preparation, and ensuring full compliance with governmental regulations. <br> <br>The Operations & Administration Manager acts as the central point of coordination between commercial operations and administrative functions, ensuring that the organization operates efficiently while supporting business growth and maintaining regulatory compliance. <br> <br>Key Responsibilities <br>1. Operations Management <br>Lead and supervise the daily operations of the Sales, Warehouse, Logistics, and Administration departments. <br>Develop, implement, and continuously improve operational policies, procedures, and Standard Operating Procedures (SOPs). <br>Ensure effective coordination between departments to achieve operational excellence. <br>Identify process improvement opportunities to increase productivity and reduce operational costs. <br>Monitor operational performance and implement corrective actions where necessary. <br>2. Sales Operations <br>Oversee the daily activities of the Sales Team. <br>Monitor sales performance against targets and KPIs. <br>Ensure timely processing and fulfillment of customer orders. <br>Coordinate with warehouse and logistics teams to ensure product availability and on-time deliveries. <br>Prepare operational sales reports and forecasts. <br>Support customer relationship management and key account coordination. <br>3. Warehouse & Inventory Management <br>Supervise warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch. <br>Ensure inventory accuracy through regular stock counts and audits. <br>Monitor inventory levels and coordinate replenishment with procurement. <br>Minimize inventory losses, damages, and stock discrepancies. <br>Ensure warehouse safety, cleanliness, and compliance with company standards. <br>4. Logistics & Distribution <br>Manage transportation and delivery operations. <br>Ensure timely and cost-effective product distribution. <br>Optimize delivery routes and fleet utilization. <br>Coordinate with transport providers and logistics partners. <br>Monitor delivery performance and customer satisfaction. <br>Resolve logistics-related issues efficiently. <br>5. Administration <br>Oversee all administrative operations and office management activities. <br>Ensure proper filing and maintenance of company records and documentation. <br>Supervise office facilities, supplies, and administrative resources. <br>Maintain company licenses, permits, and official documentation. <br>Ensure compliance with internal administrative procedures. <br>6. Payroll & Employee Administration <br>Review attendance records and overtime reports prior to payroll processing. <br>Prepare and validate monthly payroll data in coordination with Finance or HR. <br>Monitor employee leave balances and attendance records. <br>Maintain employee personnel files and employment documentation. <br>Coordinate employee onboarding and exit administrative procedures. <br>Ensure payroll-related records are accurate and confidential. <br>7. Government Relations & Compliance <br>Manage relationships with governmental authorities and regulatory bodies. <br>Coordinate the processing and renewal of company licenses, registrations, permits, and certifications. <br>Follow up on labor office requirements, social security (NSSF or equivalent), tax authorities, municipalities, customs, and other governmental entities. <br>Ensure timely submission of statutory reports and required documentation. <br>Monitor legislative and regulatory changes affecting company operations. <br>Coordinate inspections and audits conducted by government authorities. <br>8. Financial & Cost Control <br>Monitor operational expenses and departmental budgets. <br>Identify opportunities for cost optimization. <br>Review operational expenditures for compliance with approved budgets. <br>Prepare operational reports for senior management. <br>Assist management in financial planning and operational forecasting. <br>9. Leadership & Team Management <br>Lead, mentor, and develop Sales, Warehouse, Logistics, and Administrative teams. <br>Set departmental objectives and performance expectations. <br>Conduct performance evaluations and coaching sessions. <br>Identify training and development needs. <br>Promote a culture of accountability, collaboration, and continuous improvement. <br>10. Health, Safety & Compliance <br>Ensure compliance with company policies and applicable laws. <br>Maintain workplace health and safety standards. <br>Conduct operational and administrative audits. <br>Ensure compliance with quality and operational standards. <br>Promote risk management and business continuity practices. <br>11. Reporting & Strategic Support <br>Prepare operational dashboards and management reports. <br>Monitor KPI

<p>Configure and maintain LAN/WAN infrastructure, including VLAN segmentation and routing. Manage Sophos firewall policies, rules, and site-to-site VPN configurations. Administer Grandstream UCM IP-PBX systems (extensions, trunks, call routing, troubleshooting). Provide end-user technical support (hardware, software, network connectivity). Manage Microsoft 365 tenant administration (user provisioning, licensing, security policies). Manage Exchange Online (mailboxes, distribution groups, mail flow rules, troubleshooting). Monitor network performance and resolve connectivity issues. Maintain documentation for network topology and configurations. Coordinate with vendors for hardware/software procurement and support. Required Skills Strong knowledge of VLAN configuration and network segmentation. Hands-on experience with Sophos firewalls (or similar UTM platforms). WAN/LAN troubleshooting and configuration. Experience with Grandstream UCM or similar VoIP/PBX systems. Microsoft 365 administration (Exchange Online, Azure AD/Entra ID). End-user technical support experience. Strong troubleshooting and problem-solving skills.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in IT, Computer Science, or a related field. Relevant certifications (CompTIA NetworK+, Microsoft 365 Certified, Sophos certification) are a plus.</p>

<p>Job Overview The Office &amp; Tenant Assistant is the first point of contact for visitors, employees, and tenants. The role ensures a smooth front desk operation, provides tenant support, coordinates service requests, and supports internal departments through administrative, facilities, and quality-related tasks. The role is support-focused, execution-based, and operates under guidance from managers and department heads.</p><p>Key Responsibilities</p><ol><li>Front Desk &amp; Visitor Management Welcome and greet visitors in a professional and friendly manner. Guide visitors to relevant floors, elevators, or meeting areas. Ensure visitor comfort while waiting (water, assistance, etc.). Notify employees of visitor arrivals and ensure prompt attendance.</li><li>Call Handling &amp; Communication Answer incoming calls professionally and direct them to the correct department. Take accurate messages and ensure timely follow-up. Act as a communication link between tenants, internal teams, and service providers.</li><li>Tenant Support &amp; Relations Serve as the primary point of contact for tenants for inquiries, complaints, and requests. Handle tenant concerns with empathy and professionalism. Follow up on escalated or complex issues with internal departments. Conduct regular tenant check-ins and gather feedback. Support community activities and events to ensure a seamless tenant experience.</li><li>Service Ticket &amp; Request Coordination Manage service tickets submitted through the BDD application. Track, document, and follow up on all tickets until closure. Coordinate with IT, Engineering, Procurement, and Accounting for resolutions. For requests requiring quotations: o Obtain and share quotations. o Follow up on approvals. o Confirm completion of works. Prepare weekly ticketing and tenant support reports.</li><li>Facility &amp; Service Provider Coordination (Support Role) Support the monitoring of cleaning, maintenance, security, and valet teams. Report service issues, incidents, and operational risks. Follow up on corrective actions with service providers. Support inspections and quality checks when requested.</li><li>Administrative &amp; Internal Support Support Accounting with: o Receiving invoices and documents. o Coordinating messenger deliveries. o Handling petty cash reports and invoice sharing. Support HR with: o Internal event coordination. o Uniform records. o Expat papers follow-up. o Proxies for messengers. o Employee birthday visuals (Canva).</li><li>Office &amp; Facilities Administration Manage kitchen supplies, snack bar, and stationery. Monitor inventory and submit replenishment requests. Ensure shared spaces are clean and report issues. Conduct basic office checks and report damages. Scan and maintain maintenance contracts.</li><li>Access Cards &amp; Connectivity Support Coordinate access card requests with IT and BDD. Report lost or faulty cards. Support tenants with Ogero landline and internet connectivity processes.</li><li>Messenger &amp; Delivery Coordination Distribute tasks fairly among messengers. Track deliveries using the messenger tracking sheet.</li></ol><p><strong>Desired Candidate Profile</strong></p><p>Required Skills &amp; Qualifications Diploma or Bachelor s degree in Business Administration or related field. 1 3 years of experience in reception, admin, or customer service roles. Strong communication and interpersonal skills. High attention to detail and organization. Ability to multitask and follow up on tasks. Basic knowledge of MS Office and ticketing systems. Customer-focused and solution-oriented mindset.</p>

<p>The Office &amp; Tenant Assistant is the first point of contact for visitors, employees, and tenants. The role ensures a smooth front desk operation, provides tenant support, coordinates service requests, and supports internal departments through administrative, facilities, and quality-related tasks. The role is support-focused, execution-based, and operates under guidance from managers and department heads.</p><p>1. Front Desk &amp; Visitor Management</p><p>Welcome and greet visitors in a professional and friendly manner.</p><p>Guide visitors to relevant floors, elevators, or meeting areas.</p><p>Ensure visitor comfort while waiting (water, assistance, etc.).</p><p>Notify employees of visitor arrivals and ensure prompt attendance.</p><p>2. Call Handling &amp; Communication</p><p>Answer incoming calls professionally and direct them to the correct department.</p><p>Take accurate messages and ensure timely follow-up.</p><p>Act as a communication link between tenants, internal teams, and service providers.</p><p>3. Tenant Support &amp; Relations</p><p>Serve as the primary point of contact for tenants for inquiries, complaints, and requests.</p><p>Handle tenant concerns with empathy and professionalism.</p><p>Follow up on escalated or complex issues with internal departments.</p><p>Conduct regular tenant check-ins and gather feedback.</p><p>Support community activities and events to ensure a seamless tenant experience.</p><p>4. Service Ticket &amp; Request Coordination</p><p>Manage service tickets submitted through the BDD application.</p><p>Track, document, and follow up on all tickets until closure.</p><p>Coordinate with IT, Engineering, Procurement, and Accounting for resolutions.</p><p>For requests requiring quotations:</p><p>o Obtain and share quotations.</p><p>o Follow up on approvals.</p><p>o Confirm completion of works.</p><p>Prepare weekly ticketing and tenant support reports.</p><p>5. Facility &amp; Service Provider Coordination (Support Role)</p><p>Support the monitoring of cleaning, maintenance, security, and valet teams.</p><p>Report service issues, incidents, and operational risks.</p><p>Follow up on corrective actions with service providers.</p><p>Support inspections and quality checks when requested.</p><p>6. Administrative &amp; Internal Support</p><p>Support Accounting with:</p><p>o Receiving invoices and documents.</p><p>o Coordinating messenger deliveries.</p><p>o Handling petty cash reports and invoice sharing.</p><p>Support HR with:</p><p>o Internal event coordination.</p><p>o Uniform records.</p><p>o Expat papers follow-up.</p><p>o Proxies for messengers.</p><p>o Employee birthday visuals (Canva).</p><p>7. Office &amp; Facilities Administration</p><p>Manage kitchen supplies, snack bar, and stationery.</p><p>Monitor inventory and submit replenishment requests.</p><p>Ensure shared spaces are clean and report issues.</p><p>Conduct basic office checks and report damages.</p><p>Scan and maintain maintenance contracts.</p><p>8. Access Cards &amp; Connectivity Support</p><p>Coordinate access card requests with IT and BDD.</p><p>Report lost or faulty cards.</p><p>Support tenants with Ogero landline and internet connectivity processes.</p><p>9. Messenger &amp; Delivery Coordination</p><p>Distribute tasks fairly among messengers.</p><p>Track deliveries using the messenger tracking sheet.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor s degree in Business Administration or related field.</p><p>1 3 years of experience in reception, admin, or customer service roles.</p><p>Strong communication and interpersonal skills.</p><p>High attention to detail and organization.</p><p>Ability to multitask and follow up on tasks.</p><p>Basic knowledge of MS Office and ticketing systems.</p><p>Customer-focused and solution-oriented mindset.</p>