وظائف Malia Group

<p>Responsible for providing excellent customer service and reaching targeted figures by promoting the company s image and ensuring customer satisfaction and retention</p><p>Perform duties in accordance with Malia Group policies and procedures</p><p>On Sales</p><ul><li>Reach POS weekly/monthly target and maintain ranking standard</li><li>Handle the opening, closing of the shop and maintain work area in a clean and organized manner</li><li>Maximize volume and value of sales while dealing with customer</li><li>Optimize stock management and ensure healthy stock levels (replenish stock level, items transfer, daily count...)</li><li>Report important sales rotation, daily sales activities, raised complaints, store activities </li><li>Create and update POS clients database</li><li>Participate in management meetings and take responsibility for sales improvement initiatives</li></ul><p>On Customer Service</p><ul><li>Ensure excellent customer service (consultancy, customer complaints handling, returns...)</li><li>Conduct post sales follow-up (call customers to ensure satisfactory result after use of product) and any sales calls to customers (call to inform about sale periods)</li><li>Provide recommendations regarding the improvement of customer sales and retention tools</li></ul><p>On Compliance</p><ul><li>Abide by invoicing procedure of assigned POS, adequate storage, shelving and visibility</li></ul><p>On Branding</p><ul><li>Contribute in the brand's marketing activities (suggest ideas to boost sales while maintaining expenses within budget)</li></ul>

Job Purpose <br>Responsible for providing excellent customer service and reaching targeted figures by promoting the company’s image and ensuring customer satisfaction and retention <br> <br> Perform duties in accordance with Malia Group policies and procedures <br>Duties And Responsibilities <br>On Sales <br> <br>-Reach POS weekly/monthly target and maintain ranking standard <br>-Handle the opening, closing of the shop and maintain work area in a clean and organized manner <br>-Maximize volume and value of sales while dealing with customer <br>-Optimize stock management and ensure healthy stock levels (replenish stock level, items transfer, daily count...) <br>-Report important sales rotation, daily sales activities, raised complaints, store activities… <br>-Create and update POS clients’ database <br>-Participate in management meetings and take responsibility for sales improvement initiatives <br> <br> <br>On Customer Service <br> <br>-Ensure excellent customer service (consultancy, customer complaints handling, returns...) <br>-Conduct post sales follow-up (call customers to ensure satisfactory result after use of product) and any sales calls to customers (call to inform about sale periods) <br>-Provide recommendations regarding the improvement of customer sales and retention tools <br> <br> <br>On Compliance <br> <br>-Abide by invoicing procedure of assigned POS, adequate storage, shelving and visibility <br> <br> <br>On Branding <br> <br>-Contribute in the brand's marketing activities (suggest ideas to boost sales while maintaining expenses within budget)

Job Purpose <br> <br>Responsible for providing accurate financial reporting and analysis to support business <br>performance and decision-making. <br> <br>Responsible for assisting in budgeting, forecasting, and scenario evaluations while ensuring data integrity. <br> <br>Responsible for partnering with internal teams to deliver actionable insights that drive <br>operational efficiency and profitability. <br> <br>Perform duties in accordance with Malia Group policies and procedures. <br> <br>Duties and Responsibilities <br> <br>On Business Assessment & Performance Analysis <br> <br>• Partner with Sales, Operations, and Supply Chain teams to understand business drivers, <br>challenges, and opportunities <br> <br>• Ensure timely and accurate month-end closure and submission of P&L, Balance Sheet, Cash Flow reports, and related narratives <br> <br>• Conduct variance analysis vs. budget and prior year, identifying root causes and providing actionable recommendations <br> <br>• Perform profitability analysis by product, channel, market, and customer; highlight <br>opportunities for cost optimization and margin improvement <br> <br>• Track trends in sales, margins, expenses, and working capital, issuing alerts and follow <br>ups for deviations until corrective action is taken <br> <br>On Budgeting, Forecasting & Scenario Planning <br> <br>• Support the preparation of bottom-up budgets and quarterly reforecasts, ensuring <br>realistic assumptions and scenario planning <br> <br>• Assist in simulations, feasibility studies, and strategic projects to validate operational <br>and financial decisions <br> <br>• Conduct sector research and benchmarking to strengthen planning assumptions and <br>support management recommendations <br> <br>On Commercial & Operational Support <br> <br>• Collaborate with operations teams to optimize stock, receivables, and cash flow, and support successful launches, brand acquisitions, or capacity upgrades <br> <br>• Provide insights to improve gross margins, cost efficiency, and pricing decisions <br> <br>• Contribute to decision-support dashboards and performance monitoring tools to <br>facilitate timely business actions <br> <br>On Data Quality & Reporting Automation <br> <br>• Maintain accuracy, completeness, and integrity of financial data in SAP and reporting systems <br> <br>• Support automation of recurring reports to free time for deeper analysis and insights