وظائف Farouj Al Shams

Develop objectives for the call center’s day-to-day activities <br>Direct efficient resource planning to maximize the productivity of resources (people٫ technology٫ etc.) <br>Collect and analyze call center statistics (sales rates٫ costs٫ customer service metrics٫ etc.) <br>Assume responsibility for budgeting and tracking expenses <br>Hire٫ mentor and provide training to personnel to maintain high customer service standards <br>Monitor and adjust ordering٫ telephone handling٫ and other procedures as needed