وظائف GlobeMed Ltd

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a&nbsp;Customer Service Coordinator who will handle the administrative certification process related to all international medical claims and to the different products and services at Health Services department.</p><br><p><strong>Duties &amp; Responsibilities:</strong></p><br><ul><li>Supports international partners by providing their inbound adherents with the requested services in a timely manner including:&nbsp; access to the GlobeMed local networks, arranging medical evacuations and repatriations, arranging medial and travel assistance services.</li><li>Supports GlobeMed operations by providing their outbound adherents with the requested services in a timely manner including:&nbsp; access to the GlobeMed international networks, support with cross border claims, arranging medical evacuations and repatriations, arranging medial and travel assistance services.</li><li>File and report IHS claims experience; Create international provider on IHS portal and Manage claim on IHS portal</li><li>Following up with customers to ensure service was delivered and address their needs.</li><li>Coordinate and following up with GlobeMed departments to ensure services are delivered within acceptable timeframes and quality levels.</li><li>Provides information to IHS customers about GlobeMed local and international provider networks as well as products and service offerings.</li><li>Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.</li><li>Maintains case records by updating case information</li></ul><br>Qualifications<br><p><u>Education:</u></p><br><p>Bachelor’s degree in Nursing.</p><br><p><u>Experience/Knowledge: </u></p><br><ul><li>Basic computer literacy with the ability and willingness to learn and develop knowledge of healthcare insurance and TPA operations.</li><li>Previous experience in customer service, call center, healthcare, or a similar service-oriented environment is an advantage.</li></ul><p><u>Technical Skills/Competencies:</u></p><br><ul><li><strong>Customer Orientation:</strong> Strong customer-focused approach with the ability to understand and respond to customer needs.</li><li><strong>Communication:</strong> Professional, empathetic, and patient when dealing with customers, members, and providers.</li><li><strong>Phone Skills:</strong> Clear and effective communication in a customer service environment.</li><li><strong>Attention to Detail:</strong> Accurate and meticulous when handling customer information and requests.</li><li><strong>Organization:</strong> Ability to manage multiple tasks while maintaining service quality and accuracy.</li><li><strong>Adaptability &amp; Flexibility:</strong> Ability to handle different situations and work schedules based on business requirements.</li><li><strong>Language:</strong> Fluent in spoken English &amp;&nbsp;Arabic, and French is a plus.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for an Information Governance Manager who will create, implement, and oversee the strategies and programs designed to reduce and mitigate information security risk across GlobeMed to a level tolerable to the organization. The role will establish and lead an enterprise-wide information security and assurance function, ensuring that confidentiality, integrity, and availability requirements of information systems and assets are identified and managed appropriately.</p><br><p><strong><em>Main Duties:</em></strong></p><br><ol><li>Provide direction on information security to the information security staff, across the central IT division, and enterprise-wide.</li><li>Lead programs and processes to monitor the emergence of new threats and vulnerabilities, assessing impacts and driving responses as appropriate.</li><li>Ensure that clear and timely business advice is provided to executive management on key information security and assurance issues.</li><li>Establish an information security and risk management functional capability and framework across the organization.</li><li>Ensure that information security and risk is adequately represented on relevant business and governance forums and is known, well-integrated, and addressed across the enterprise.</li><li>Oversee and coordinate all aspects of alignment of Information Security Management System (ISMS) with ISO 27001.</li><li>Create, manage, deliver to the staff, and review effective information security awareness training.</li><li>Ensure that all IT and information security programs are in compliance with applicable laws, regulations, and policies.</li><li>Collaborate with application owners to understand and address (as appropriate) the risk position around key business applications and processes to build the Business continuity Plan and Disaster Recovery Plan</li><li>Conduct information security risk assessments across the enterprise at suitable intervals. Ensure that key risk issues are understood, communicated, and tracked on the risk register.</li><li>Regularly verify that required information security and risk controls are in place, raising findings as noncompliance is found and driving improvement.</li><li>Ensure that internal and external audits are supported in development of an annual strategic audit plan</li></ol><br>Qualifications<br><p><strong><u>Education:</u></strong></p><br><p>Bachelor’s degree in communication engineering, computer science or Information systems</p><br><p><strong><u>Experience/Knowledge: </u></strong></p><br><ul><li>13+ years of experience in security related field</li><li>Security certifications such as CISSP, CISM, CRISC, CEH highly desired</li><li>Knowledge and expertise of security standards, concepts, principles and processes</li><li>Experience with common security tools such as Antivirus, Firewalls, VPNs, Intrusion Prevention/Detection Systems, Vulnerability Scanning, Application Whitelisting, Public Key Infrastructure, WAF, Security Incident Logging &amp; Monitoring, SIEM, Event Correlation, OS hardening, and File Integrity Management</li></ul><p><strong><u>Skills/Competencies:</u></strong></p><br><ul><li>Ability to handle security incidents</li><li>Strong written and verbal communication skills and ability to effectively interface with both technical and business staff</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a (Senior) Network Administrator position to ensure the smooth operation of the organizations voice and data network, design, install, maintain and support LAN, WAN and VoIP infrastructures, implement and maintain all network and security systems across the entire organization, provides high-level technical support for voice and data network systems.</p><br><p>Proactively recommend, schedule, and perform network and security infrastructure maintenance, improvements, upgrades and repairs while monitoring and testing the enterprise network performance and providing routine network utilization and statistical reporting.</p><br><p><strong>Duties &amp; Responsibilities:</strong></p><br><ul><li>Ensure the smooth operation of the organizations voice and data network in order to provide maximum performance and availability to the internal and external users/customers.</li><li>Responsible for designing, installing, maintaining and supporting LAN, WAN and VoIP infrastructures at all branches.</li><li>Implement and maintain all network and security systems to meet the organization's current and future requirements.</li><li>Identify and suggest methods for solving performance and scalability problems within the network.</li><li>Develop and maintain the high and low level design plans for the overall logical and physical network architecture.</li><li>Provides high-level technical support for voice and data network systems</li><li>Troubleshoots and resolves critical network issues</li><li>Proactively recommend, schedule, and perform network and security infrastructure maintenance, improvements, upgrades and repairs</li><li>Monitor and test enterprise network performance and provide routine network utilization and statistical reporting.</li></ul><br>Qualifications<br><ul><li>Bachelor Degree in Computer Communication Engineering.</li><li>4+ years of experience in Network/Security components</li><li>CCNP Security and CCNP Routing and Switching certificates are a plus</li><li>Ability to troubleshoot and resolve Internet/Network/VPN connectivity issues</li><li>In depth knowledge of TCP/IP</li><li>In depth knowledge of internal &amp; external routing protocols</li><li>In depth knowledge of LAN related technologies (VLANs, VTP, STP, …)</li><li>Knowledge of the following application protocols (DNS, DHCP, HTTP, HTTPs, SNMP, SMTP, POP3, IMAP, NTP, TACACs+, …)</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a (Senior) Database Administrator position to increase the technical support for the database environment including overseeing the development and organization of the databases, assessment and implementation of new technologies, and providing Information Technology with a long-term perspective on the relationship of database technology to the business opportunities facing the company.</p><br><p>He/She will assist the Database manager in the management of different databases and what it entails in terms of analysis, design, availability, recovery, monitoring, configuration, deployment and support.</p><br><p><strong>Duties &amp; Responsibilities:</strong></p><br><ul><li>Installation and Configuration of new database.</li><li>Monitoring and troubleshooting database.</li><li>Tuning and Performance analysis and resolution.</li><li>Deploy scripts and programs provided by ICT.</li><li>Update the current user guides and manuals of the systems.</li><li>Perform daily data maintenance tasks.</li><li>Perform and test backups, recovery and failover tests</li><li>Reports any critical issues to your direct supervisor &amp; to local management team in order to ensure streamline process.</li><li>Document the company’s database environment.</li><li>Administrator all database objects (tables, index, procedure, etc…)</li><li>Ability to develop database script including basic command and shell scripting.</li></ul><br>Qualifications<br><ul><li>University degree in Computer Science or Computer Engineering</li><li>5 years of experience in Oracle database Administration, MsSQL is a plus</li><li>Database-related certification is a plus (OCP, MCSD, etc.)</li><li>Knowledge of reporting and query tools and practices.</li><li>Knowledge in high availability, data replication and data security.</li><li>Understanding of ITIL processes and change controls is a plus</li></ul><br><br> </div>