وظائف اخصائي العمليات - بيروت لبنان

<div><br><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do.</em><strong>DHL Global Forwarding</strong> has an opening for an <strong>OFR Export & Import Junior Specialist </strong>in <strong>Beirut, Lebanon. </strong>The Ocean Freight Junior Specialist supports shipment execution activities and acts as a key contact for customers. The role ensures service commitments are met, customer expectations are managed, and operational processes are executed efficiently. The Junior Specialist contributes to profitability through accurate routing, documentation, and invoicing, while maintaining compliance and supporting issue resolution.</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this OFR Export & Import Junior Specialist  position </strong></p> <ul> <li>Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport</li> <li>Act as Customer first point of contact for shipment information, exception / complaint management and claims</li> <li>Support shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Own the profitability of the file.</li> <li>Execute necessary regulatory compliance procedures relating to commodity and locations for shipments</li> <li>Maintain close business relationship with existing clients, identify potential upsell opportunities and achieve a desired level of customer retention</li> <li>Study and resolve issues in day-to-day delivery and contribute to best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.</li> <li>Support performance monitoring of suppliers and propose corrective actions.</li> <li>Participate in PDs and GEMBA activities and share improvement ideas proactively</li> </ul> <p>Other Areas in Ocean Freight Operations:</p> <ul> <li>Assist in transport order creation and/or confirmation, booking optimization, and document preparation.</li> <li>Update Customs shipment information and physical status, resolve customer issues and incidents</li> </ul> <p><strong>Stakeholders</strong></p> <ul> <li>Support and interact primarily with colleagues of own team</li> <li>Communicate information that requires little explanation or interpretation</li> <li>Address task-related issues appropriately to maintain work relationships</li> </ul> <p><strong>Management Responsibility</strong></p> <ul> <li>Individual contributor without direct responsibility for leading others </li> </ul> <p><strong>Now, here is what we need from you!</strong></p> <p><strong>Education Level</strong></p> <ul> <li>Vocational/Specialized/Technical/Certification</li> </ul> <p><strong>Experience Level</strong></p> <ul> <li>less than 2 years</li> </ul>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose:   </strong>Connecting People, improving lives.<br> <strong>Our Values:     </strong>Respect & Results<br> <strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p></div>

Key Responsibilities <br>• Conduct site surveys and assessments for household, office, commercial, and specialized packing requirements. <br>• Prepare packing quotations, cost estimates, and pricing proposals based on project scope and material requirements. <br>• Determine the most suitable packing methods and materials to ensure maximum protection during transportation and storage. <br>• Supervise packing operations and ensure compliance with international quality and safety standards. <br>• Manage packing projects involving: <br>o Household Goods & Personal Effects <br>o Office Relocations <br>o Furniture and High-Value Equipment <br>o Museums, Galleries, and Exhibitions <br>o Fine Arts and Antiques <br>o Industrial and Commercial Cargo <br>o Special Projects and Oversized Shipments <br>• Coordinate with Operations, Freight Forwarding, and Customer Service teams to ensure smooth execution. <br>• Monitor material usage and recommend cost-effective solutions without compromising quality. <br>• Train and guide packing teams on best practices and proper handling techniques. <br>• Ensure customer satisfaction through professional planning, execution, and follow-up. <br>Requirements <br>• Minimum 5 years of experience in packing, relocation, removals, logistics, or freight forwarding. <br>• Strong knowledge of packing materials, crating, wrapping, cushioning, and cargo protection methods. <br>• Proven experience in pricing and preparing packing and relocation quotations. <br>• Experience handling household moves, office relocations, furniture, museums, exhibitions, and high-value cargo. <br>• Understanding of international relocation and freight forwarding requirements is an advantage. <br>• Strong organizational, communication, and project management skills. <br>• Ability to conduct customer surveys and recommend suitable packing solutions. <br>• Customer-focused with strong attention to detail and quality standards. <br>What We Are Looking For <br>We are seeking a professional who can not only manage packing activities but also act as a subject matter expert, capable of advising customers, optimizing costs, protecting valuable cargo, and contributing to the growth of our packing and relocation business. <br>Interested candidates are invited to send their updated CV to: HR@gezairi.com <br>Gezairi Group – Investing in People, Building Long-Term Success. <br> <br>فرصة عمل – أخصائي التعبئة والتغليف والنقل (Packing & Relocation Specialist) <br>انضم إلى مجموعة جزائري <br>تفخر مجموعة جزائري بكونها إحدى أعرق المؤسسات في قطاع الخدمات اللوجستية وسلاسل الإمداد والنقل، بخبرة تتجاوز 80 عاماً من النجاح والنمو والتطوير المستمر. <br>وفي إطار خططنا التوسعية، نسعى لاستقطاب أخصائي تعبئة وتغليف ونقل يتمتع بالخبرة والكفاءة للانضمام إلى فريقنا. <br>نبذة عن الوظيفة <br>سيكون المرشح مسؤولاً عن تقييم وتخطيط وتسعير والإشراف على أعمال التعبئة والتغليف لمختلف أنواع المشاريع، بما في ذلك نقل المنازل والمكاتب والأثاث والمقتنيات الثمينة والمتاحف والمعارض والمعدات الصناعية والبضائع الخاصة، مع ضمان أعلى معايير الجودة والحماية والسلامة. <br>المهام والمسؤوليات الرئيسية <br>• إجراء الزيارات الميدانية ودراسة احتياجات العملاء الخاصة بأعمال التعبئة والنقل. <br>• إعداد عروض الأسعار والتسعير والتقديرات المالية الخاصة بأعمال التعبئة والتغليف والنقل. <br>• تحديد أفضل مواد وأساليب التعبئة المناسبة لكل نوع من الشحنات أو المقتنيات. <br>• الإشراف على فرق العمل وضمان تنفيذ عمليات التعبئة وفق أعلى المعايير المهنية. <br>• إدارة مشاريع التعبئة الخاصة بـ: <br>o نقل الأثاث والمنازل والمقتنيات الشخصية. <br>o نقل وتجهيز المكاتب والشركات. <br>o المعدات والأجهزة عالية القيمة. <br>o المتاحف والمعارض والأعمال الفنية. <br>o التحف والمقتنيات الثمينة. <br>o المعدات الصناعية والبضائع التجارية. <br>o المشاريع الخاصة والشحنات ذات الأحجام أو المتطلبات الخاصة. <br>• التنسيق مع فرق العمليات وخدمة العملاء لضمان تنفيذ الأعمال بكفاءة. <br>• مراقبة استهلاك مواد التعبئة واقتراح الحلول الأكثر فعالية من حيث التكلفة والجودة. <br>• تدريب وتوجيه فرق التعبئة على أفضل الممارسات وأساليب التعامل الآمن مع البضائع. <br>• ضمان تحقيق أعلى مستويات رضا العملاء خلال جميع مراحل المشروع. <br>المؤهلات المطلوبة <br>• خبرة لا تقل عن 5 سنوات في مجال التعبئة والتغليف أو خدمات النقل والانتقال أو الخدمات اللوجستية. <br>• معرفة واسعة بمواد التعبئة والتغليف وأساليب الحماية والتغليف الاحترافي. <br>• خبرة مثبتة في إعداد عروض الأسعار والتسعير لمشاريع التعبئة والنقل. <br>• خبرة في التعامل مع نقل المنازل والمكاتب والأثاث والمتاحف والمعارض والبضائع ذات القيمة العالية. <br>• معرفة بأساسيات الشحن الدولي والخدمات اللوجستية تعتبر ميزة إضافية. <br>• مهارات قوية في التنظيم والتواصل وإدارة المشاريع. <br>• القدرة على تقييم احتياجات العملاء واقتراح الحلول المناسبة. <br>• الاهتمام بالتفاصيل والالتزام بأعلى معايير الجودة والخدمة. <br>ما الذي نبحث عنه؟ <br>نبحث عن شخص يمتلك الخبرة الفنية والقدرة التجارية في آنٍ واحد، بحيث يكون قادراً على تقديم الاستشارات للعملاء، إعداد التسعير المناسب، اختيار أفضل طرق التعبئة، والإسهام في تطوير وتنمية أعمال التعبئة والنقل لدى المجموعة

SEA SKY SERVICES SARL <br>Job Description — Operations & Documentation Specialist <br>Beirut, Lebanon | Full Time <br>________________________________________ <br> <br>POSITION OVERVIEW <br> <br>Sea Sky Services SARL is a Lebanese freight forwarding since 1995 and customs clearing company operating since 1929. The Operations & Documentation Specialist manages day-to-day shipment files and handles all freight documentation across sea and air freight operations. <br>• Department: Operations <br>• Location: Rmeil, Beirut, Lebanon <br>• Experience: Minimum 1-3 years <br>• Software: Odoo ERP (advantage) <br> <br>________________________________________ <br> <br>KEY RESPONSIBILITIES <br> <br>• Verify HBL against MBL and House AWB against Master AWB <br>• Check manifests, EUR1, and related shipping documents <br>• Review shipping documents: Invoice, Packing List, and related certificates <br>• Handle cross-trade shipment documentation <br>• Submit shipping instructions to carriers and shipping lines <br>• Communicate with carriers, shipping lines, and overseas agents <br>• Liaise with customs brokers and customs agents <br>• Follow up on vessel and flight schedules <br>• Coordinate delivery and trucking <br>• Manage and update shipment files on Odoo ERP <br> <br>________________________________________ <br> <br>REQUIREMENTS <br> <br>• Minimum 1-3 years of experience in freight forwarding operations <br>• Minimum 1-3 years of hands-on experience in sea and air freight documentation <br>• Strong knowledge of import and export procedures <br>• Familiarity with customs documentation and clearance processes <br>• Proficiency in Odoo is a strong advantage <br>• Based in Lebanon <br> <br>________________________________________

We're hiring a Business Development Specialist! <br> <br>If you have a proven track record in business development and experience in industries such as FMCG, Manufacturing, Finance, Retail, or similar sectors, we'd love to hear from you. <br> <br>Join us and help drive the growth of our ERP solutions

Role Description: We are seeking a highly motivated and detail-oriented E-Commerce Specialist to support and manage the day-to-day operations of our online Ecommerce platform. The ideal candidate will be responsible for maintaining product listings, monitoring inventory, managing orders, coordinating with internal teams and external partners, and ensuring an exceptional online customer experience. <br>Qualifications: <br>- Strong E-Commerce and Sales skills, with experience managing online product catalogs and driving digital revenue. <br>- Analytical Skills to interpret data, track key performance metrics, and make data-informed recommendations. <br>- Customer Service abilities to handle inquiries, resolve issues, and ensure a positive online shopping experience. <br>- Effective Communication skills for collaborating with cross-functional teams and interacting with customers and partners. <br>- Familiarity with ecommerce platforms, online payment systems, and basic digital marketing concepts. <br>- Attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment. <br>- Proficiency in common office software and comfort working with spreadsheets and online dashboards. <br>- Relevant diploma or bachelor’s degree in Business, Marketing, Information Systems, or a related field is preferred. <br>- Experience in retail, ecommerce, or a similar role in the Beirut and International markets is an advantage. <br>- Coordinate with relevant departments to ensure smooth day-to-day e-commerce operations

<p>Sales &amp; Application Specialist for Laboratory Equipment</p><p>&nbsp;</p><p><strong>Requirements</strong>:</p><p>- 5 years of experience as a laboratory technician or working in a laboratory supplies company.</p><p>- Age between 27 and 35 years old.</p><p>- Job location: mainly in Beirut and other cities occasionally.</p><p>- Own a car.</p><p>- Working hours from 8 am to 4 pm, Monday to Friday, and from 8 am to 2 pm on Saturday.</p><p>- Knowledge of ISO, accreditation, external control, &amp; quality control is an added value and increases your priority for the job.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>**We're Hiring: Sales Specialist | Beirut**</p><p><br></p><p>We are looking for a motivated and ambitious **Sales Specialist** to join a growing financial company based in **Beirut**.</p><p><br></p><p>**What we offer:**</p><p><br></p><p>* Salary: **USD 800–900**</p><p>* Monday to Friday</p><p>* Working hours: **9:00 AM – 6:00 PM**</p><p>* A supportive environment with opportunities to learn, grow, and develop your sales career.</p><p><br></p><p>**We're looking for someone who is:**</p><p><br></p><p>* Eager to learn and build a career in sales.</p><p>* Strong in communication and relationship-building.</p><p>* Motivated, professional, and committed to achieving results.</p><p><br></p><p>**Please apply only if you:**</p><p><br></p><p>* Are genuinely interested in the role.</p><p>* Are comfortable with the salary range (**USD 800–900**) + insurance + Bonus</p><p>* Can commit to the Monday–Friday, 9:00 AM–6:00 PM schedule.</p><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We're looking for someone who is:</p><ul><li>Eager to learn and build a career in sales.</li><li>Strong in communication and relationship-building.</li><li>Motivated, professional, and committed to achieving results.</li></ul><p>Please apply only if you:</p><ul><li>Are genuinely interested in the role.</li><li>Are comfortable with the salary range (USD PHONE_NUMBER) + insurance + Bonus</li><li>Can commit to the Monday Friday, 9:00 AM 6:00 PM schedule.</li></ul><p></p></section>

???? We're Hiring – Dekweneh, Lebanon <br>Join our team! We are currently looking for: <br>???? Social Media Specialist <br>Requirements: <br>• Good knowledge of Canva, Adobe Photoshop, and AI tools <br>• Creative mindset with an eye for engaging content <br>???? Location: Dekweneh, Lebanon <br>Preference will be given to candidates living in or near Dekweneh. <br>???? If you're interested and meet the requirements, please send your CV to: <br>consultant@bso.com.lb <br>???? For inquiries: <br>81-491040 <br>Only shortlisted candidates who meet the requirements will be contacted

Company Description <br> <br>Shabarek Trading is an international agricultural commodity trading company specializing in the sourcing and distribution of grains, oilseeds, and feed ingredients. We source products from North America, South America, the Black Sea region, and Europe to the East Med region. <br> <br>Built on reliability, integrity, and market expertise, we deliver efficient supply chain solutions through a strong global network of suppliers, shipping partners, and logistics providers. <br> <br>Role Overview <br> <br>We are looking for a highly organized and proactive Logistics Operations Specialist to join our growing operations team in Beirut. <br> <br>The successful candidate will coordinate the end-to-end execution of international commodity shipments, ensuring smooth logistics operations from origin to destination. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple shipments while maintaining accurate documentation and clear communication with suppliers, customers, shipping lines, insurance, surveyors, banks, and freight forwarders. <br> <br>Key Responsibilities <br> <br>* Coordinate international and local shipments from origin to final destination. <br>* Prepare, review, and manage shipping and trade documentation, including Bills of Lading, Certificates of Origin, Phytosanitary Certificates, Commercial Invoices, Packing Lists, insurance and related documents. <br>* Liaise with suppliers, customers, shipping lines, freight forwarders, surveyors, inspection companies, and port agents. <br>* Track vessel movements and shipment progress to ensure timely deliveries. <br>* Coordinate customs clearance and cargo discharge activities where required. <br>* Monitor inventory, stock movements, and warehouse operations. <br>* Resolve operational issues efficiently while minimizing delays and costs. <br>* Ensure compliance with international trade regulations, company procedures, and contractual obligations. <br>* Maintain accurate operational records and prepare shipment status reports. <br>* Work closely with the Trading, Finance, and Commercial teams to ensure seamless execution of contracts. <br>* Identify opportunities to improve operational efficiency and reduce logistics costs. <br> <br>Qualifications <br> <br>* Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. <br>* 2–5 years of experience in logistics, shipping, supply chain, or commodity trading. <br>* Previous experience in agricultural commodities or bulk shipping is a strong advantage. <br>* Good understanding of international shipping procedures and trade documentation. <br>* Knowledge of Incoterms, Letters of Credit (LCs), and international trade practices is preferred. <br>* Strong analytical and problem-solving skills. <br>* Excellent organizational and time-management abilities. <br>* High attention to detail and accuracy. <br>* Strong communication and interpersonal skills. <br>* Proficiency in Microsoft Office, particularly Excel. <br>* Ability to work under pressure and manage multiple priorities. <br>* Fluent in English; Arabic is required. Additional languages are a plus. <br> <br>What We Offer <br> <br>* Opportunity to work in a dynamic international commodity trading environment. <br>* Exposure to global agricultural markets and international logistics. <br>* Professional growth within a fast-growing company. <br>* Collaborative and entrepreneurial work culture. <br>* Competitive salary based on experience

Job Summary <br>Responsible for a range of duties related to stock management and the oversight of material. It includes coordination, organization, inventory Issuance, and material receiving. <br> <br> <br> <br>Duties <br>Administering stock control and supervise a regular stock count for warehouses. <br>Maintain inventory levels to ensure smooth production. <br>Oversee receiving functions related to purchased material and incoming supplies. <br>Manage and monitor storage of purchased items and material in all cells. <br>Create plans, forecasts, and schedules relating to materials requirements. <br>Work closely with Storekeeper, Procurement and Logistics Specialist to ensure availability of material required for the scheduled project. <br>Monitor quality control and contribute to keeping the warehouse capacity at optimal levels. <br>Update stock in/out transactions in the inventory system accurately and timely. <br>Prepare and issue a monthly stock statement report for management review. <br> <br> <br>Qualifications <br>Degree: Bachelor’s degree in Supply chain or Business Administration. <br>Language: Excellent command of English both spoken and written. <br>Experience: +6 years of experience in supply chain and stock management in manufacture industry. <br>Technical Knowledge: Proficiency in ERP systems, MS Office, and supply chain software

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>&nbsp;Role Overvie</b>w We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners. You'll be the first point of contact when something isn't working a transaction issue, an onboarding question, a statement discrepancy and you'll own it from first response to resolution. This is a great role for someone who's detail-oriented, alm under pressure, and genuinely enjoys solving problems for people. What You'll Do Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes Identify patterns in recurring issues and flag them to Product and Operations for longerterm fixes Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues Maintain and contribute to internal knowledge base articles and merchant-facing help documentation Meet or exceed team SLAs for response time, resolution time, and customer satisfaction</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>1 3 years of experience in customer support, client services, or a similar role payments, fintech, or SaaS experience is a strong plus Excellent written and verbal communication skills; able to explain technical concepts in plain language Strong problem-solving instincts and comfort navigating ambiguity Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus we'll train the rest Highly organized, with the ability to manage multiple open cases simultaneously A customer-first mindset paired with the judgment to know when to escalate</p><p>Nice to Have Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems Experience supporting software partners (ISVs) rather than just end consumers Exposure to healthcare, legal, or professional services verticals'</p><p></p></section>

We're a growing B2B software company building SaaS platforms that help businesses run their operations more efficiently. Our products serve companies across Lebanon and the wider region, and we're growing our commercial team to keep up with demand. <br> <br>We're looking for a B2B Sales & Support Specialist to own the full client relationship — from first conversation through onboarding, renewal, and everyday support. You'll be the main point of contact for our business clients: bringing in new accounts, and keeping existing ones happy, supported, and growing with us. <br> <br>This is a hybrid role that blends sales and account management with hands-on client support — ideal for someone who enjoys both closing deals and building long-term relationships. <br> <br> <br>Sales <br> <br>- Respond to and qualify inbound leads; run outbound outreach to prospective clients <br>- Deliver product demos and walkthroughs tailored to each client's needs <br>- Prepare proposals, quotes, and pricing packages <br>- Negotiate and close new business <br>- Manage your pipeline in our CRM and keep records up to date <br>- Spot upsell and cross-sell opportunities within existing accounts <br> <br>Support <br> <br>- Act as the first point of contact for client questions and issues <br>- Guide new clients through onboarding and setup <br>- Coordinate with our product/technical team to resolve support tickets <br>- Monitor client health and proactively reach out to reduce churn <br>- Collect client feedback and relay it to the product team <br> <br>What We're Looking For <br> <br>- 2+ years of experience in B2B sales, account management, or customer support (SaaS experience is a strong plus) <br>- Fluent in Arabic and English, written and spoken <br>- Strong communication and relationship-building skills <br>- Comfortable juggling a sales pipeline and a support queue at the same time <br>- Self-motivated, organized, and able to work independently <br> <br>Nice to Have <br> <br>- Experience selling or supporting software/SaaS products <br>- Familiarity with CRM and helpdesk tools <br>- Experience working with SMB or B2B clients <br> <br>What We Offer <br> <br>- Competitive salary with performance-based incentives <br>- Room to grow with an expanding, multi-product company <br>- Direct exposure to both sales and customer success functions

<p><h4>Description</h4> <p>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners. You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution. This is a great role for someone who's detail-oriented, calm under pressure, and genuinely enjoys solving problems for people.</p> <h4>What you'll do</h4> <ul> <li>Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner</li> <li>Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems</li> <li>Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed</li> <li>Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements</li> <li>Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes</li> <li>Identify patterns in recurring issues and flag them to Product and Operations for longer-term fixes</li> <li>Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues</li> <li>Maintain and contribute to internal knowledge base articles and merchant-facing help documentation</li> <li>Meet or exceed team SLAs for response time, resolution time, and customer satisfaction</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus</li> <li>Excellent written and verbal communication skills; able to explain technical concepts in plain language</li> <li>Strong problem-solving instincts and comfort navigating ambiguity</li> <li>Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred</li> <li>Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest</li> <li>Highly organized, with the ability to manage multiple open cases simultaneously</li> <li>A customer-first mindset paired with the judgment to know when to escalate</li> </ul> <h4>Nice to have</h4> <ul> <li>Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems</li> <li>Experience supporting software partners (ISVs) rather than just end consumers</li> <li>Exposure to healthcare, legal, or professional services verticals</li> </ul></p><p></p>

Company Description - Software Solutions is a leading provider of software and IT solutions with over 35 years of experience, serving clients in Lebanon, Saudi Arabia, Qatar, and across the MENA region. Supported by a team of more than 200 professionals, the company delivers high-quality, integrated solutions that streamline business processes and enable digital transformation. The company offers a wide range of products, including ERP systems with HR and payroll modules, specialized payroll and school systems, POS, e-commerce platforms, mobile sales automation, and warehouse management solutions. The company maintains strong partnerships with global technology leaders such as SAP, Microsoft, LS Retail, Odoo, and others, ensuring access to advanced tools and best practices. With a robust project management approach, the company focuses on seamless implementation and tailored solutions that help organizations grow and operate more efficiently. <br> <br>Role Description The Senior Odoo Support Specialist is a full-time, on-site role based in Ras Beirut. This role is responsible for providing high-level technical and functional support to clients experiencing issues with their Odoo ERP systems across all modules. Day-to-day tasks include receiving escalated customer calls, analyzing and diagnosing complex system problems across accounting, sales, inventory, HR, payroll, manufacturing, CRM, project management, e-commerce, and other Odoo modules, guiding users through troubleshooting steps, and ensuring timely resolution of Odoo-related inquiries. The specialist collaborates closely with clients and internal technical teams to resolve software bugs, configure system workarounds, optimize Odoo modules, and support system updates or enhancements. The role also involves documenting support cases, conducting root-cause analysis, providing training on module-specific features, and contributing to the continuous improvement of the company's Odoo support services and knowledge base. <br> <br>Qualifications <br> <br> <br> <br> Candidates should possess strong skills in Odoo ERP Administration and Support across multiple modules, including configuration, troubleshooting, and system maintenance. <br> Candidates should possess comprehensive knowledge of core Odoo modules including Accounting, Sales, Inventory, HR, Payroll, Manufacturing, CRM, Project Management, E-Commerce, and Warehouse Management. <br> Candidates should possess solid Customer Service and Technical Support knowledge, with experience in handling escalated calls and managing client expectations in a multi-module environment. <br> Candidates should possess robust Analytical Skills, including the ability to interpret error logs, diagnose software issues across different modules, and propose effective technical solutions. <br> Candidates should possess understanding of complex Business Processes and workflows across various departments and their integration within the Odoo ecosystem. <br> Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related technical field. <br> Experience implementing or providing advanced support for Odoo ERP across multiple modules or similar comprehensive business software solutions. <br> Familiarity with ITIL practices and ticketing systems for managing customer support requests. <br> Strong communication and client-facing skills, with the ability to explain complex technical concepts to non-technical users over the phone and conduct training sessions. <br> Proficiency in Python and PostgreSQL is an advantage for understanding Odoo's backend structure and customizing solutions. <br> Ability to work collaboratively in cross-functional teams and manage multiple urgent client issues effectively

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

We are looking for a creative and results-driven Social Media Specialist to manage the social media presence of our clients across various industries. The ideal candidate will develop content strategies, create engaging content, and execute social media campaigns tailored to each client's brand identity and business objectives. <br> <br>Key Responsibilities <br>Manage and grow the social media accounts of multiple clients. <br>Develop customized social media strategies based on each client's goals and target audience. <br>Create, schedule, and publish engaging content across platforms including Instagram, Facebook, TikTok, LinkedIn, and X. <br>Design creative posts, stories, reels, and campaigns that reflect each client's brand identity. <br>Brainstorm and present fresh, unique content ideas and campaign concepts. <br>Monitor social media trends and adapt strategies to keep clients' content relevant and competitive. <br>Engage with online communities by responding to comments and messages when required. <br>Track performance metrics, prepare reports, and provide recommendations to improve results. <br>Coordinate with designers, photographers, videographers, and the marketing team to deliver high-quality content. <br>Use AI tools effectively and responsibly to improve productivity, content creation, research, and campaign planning. <br>Requirements <br>Proven experience in social media management, preferably in an agency or managing multiple brands. <br>Strong understanding of major social media platforms, algorithms, and best practices. <br>Good knowledge of Adobe Photoshop and Adobe Premiere Pro. <br>Excellent command of English and Arabic (written and spoken); <br>Creative mindset with the ability to develop original content ideas for different industries and audiences. <br>Strong copywriting and storytelling skills. <br>Ability to manage multiple client accounts and meet deadlines in a fast-paced environment. <br>Strong organizational, communication, and presentation skills. <br>Ability to analyze social media performance and optimize strategies based on data. <br>Ability to use AI tools wisely and effectively to enhance creativity and workflow while maintaining content quality and originality

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose: Reporting to the Local Sales Manager, the Retail Operations Specialist is responsible for ensuring operational excellence, consistency, and brand integrity across all Colortek retail branches. This role safeguards the company's operating standards, systems, and procedures while leading retail teams to deliver an exceptional customer experience and achieve commercial objectives.</p><p>Key Accountabilities:</p><ul><li>Ensure full implementation and compliance with Colortek's retail operating procedures across all branches.</li><li>Safeguard company policies, standards, workflows, and best practices.</li><li>Conduct regular branch audits to ensure operational consistency and identify improvement opportunities.</li><li>Identify operational gaps and implement corrective action plans.</li><li>Lead, coach, motivate, and develop retail teams to consistently perform at a high level.</li><li>Train new employees on Colortek's systems, operational standards, products, and customer service expectations.</li><li>Conduct regular coaching sessions and performance follow-ups.</li><li>Achieve and exceed branch sales targets and key performance indicators.</li><li>Coach staff on consultative selling techniques and premium customer service.</li><li>Monitor sales performance and recommend actions to improve results.</li><li>Maintain deep knowledge of Colortek's products, solutions, services, and brand story.</li><li>Create an inspiring retail environment that reflects Colortek's premium positioning.</li><li>Ensure proper utilization of all company systems, including POS, ERP, CRM, inventory management, and reporting tools.</li><li>Enforce accurate data entry and system discipline across all branches.</li><li>Monitor compliance with pricing policies, promotions, inventory controls, and cash handling procedures.</li><li>Ensure accurate reporting and documentation.</li><li>Handle escalated customer concerns with professionalism and urgency.</li><li>Plan and manage relevant product or sales training to team in cooperation with HR</li><li>Manager visual merchandising in coordination with the Marketing department.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills, Knowledge and Experience required:</p><ul><li>Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.</li><li>Minimum 3 5 years of experience in retail operations, preferably from the Franchise industry.</li><li>Proven experience leading and developing retail teams.</li><li>Strong understanding of retail systems, operational processes, and inventory management.</li><li>Experience working with ERP and POS systems.</li></ul><p></p></section>

<p><h4>Description</h4> <p>Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including online advertising, SEO, content marketing, social media, influencer marketing, and more.</p> <p>We are looking for a senior performance marketing specialist to join our growing and award-winning team to work on some of the region's most exciting brands.</p> <h4>Requirements</h4> <h4>Job responsibilities:</h4> <ul> <li>Strategize, create, monitor, maintain, and optimize the high volume of campaigns across Google AdWords, Facebook Ads Manager, and other third-party digital media outlets.</li> <li>Oversee growth in performance. Manage campaigns to meet client’s ROI goals and respond in a rapid manner to optimization suggestions from digital strategists.</li> <li>Solid knowledge of Google ads campaign types.</li> <li>Continuous analysis of performance and reporting on digital campaigns.</li> <li>Efficient management of budgets across all engines and campaigns.</li> <li>Craft eye-catching and informative pay-per-click text ads as well as the continuous implementation of text ads – A/B testing.</li> <li>Report on key performance indicators and lead generation initiatives, calculate cost per lead, project spend, adjust to demand and seasonality.</li> </ul> <h4>Skills required:</h4> <ul> <li>Minimum 4 years of relevant experience</li> <li>Marketing and advertising background is a big plus</li> <li>Experience in Google AdWords, Google AdWords Editor, Google Analytics.</li> <li>Keyword research, campaign buildout, ad creation, A/B copy testing, and extensive bid management and lead generation experience.</li> <li>Vast experience in the Google Content Network and with overall display advertising.</li> <li>Knowledge and experience in retargeting/remarketing.</li> </ul> <h4>Benefits</h4> <p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>

<p><h4>Description</h4> <p>Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including online advertising, SEO, content marketing, social media, influencer marketing, and more.</p> <p>We are looking for a senior performance marketing specialist to join our growing and award-winning team to work on some of the region's most exciting brands.</p> <h4>Requirements</h4> <h4>Job responsibilities:</h4> <ul> <li>Strategize, create, monitor, maintain, and optimize the high volume of campaigns across Google AdWords, Facebook Ads Manager, and other third-party digital media outlets.</li> <li>Oversee growth in performance. Manage campaigns to meet client’s ROI goals and respond in a rapid manner to optimization suggestions from digital strategists.</li> <li>Solid knowledge of Google ads campaign types.</li> <li>Continuous analysis of performance and reporting on digital campaigns.</li> <li>Efficient management of budgets across all engines and campaigns.</li> <li>Craft eye-catching and informative pay-per-click text ads as well as the continuous implementation of text ads – A/B testing.</li> <li>Report on key performance indicators and lead generation initiatives, calculate cost per lead, project spend, adjust to demand and seasonality.</li> </ul> <h4>Skills required:</h4> <ul> <li>Minimum 4 years of relevant experience</li> <li>Marketing and advertising background is a big plus</li> <li>Experience in Google AdWords, Google AdWords Editor, Google Analytics.</li> <li>Keyword research, campaign buildout, ad creation, A/B copy testing, and extensive bid management and lead generation experience.</li> <li>Vast experience in the Google Content Network and with overall display advertising.</li> <li>Knowledge and experience in retargeting/remarketing.</li> </ul> <h4>Benefits</h4> <p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>