وظائف محلل مالي في لبنان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>KEY RESPONSABILITIES Management Maintain a documented system of accounting policies and procedures Oversee the monthly closing process across all Legal Entities Manage the monthly, quarterly and annual preparation of consolidated financial statements for the Group and designated sub-consolidation perimeters, including consolidation entries, intercompany reconciliations and eliminations, ownership adjustments and supporting schedules Coordinate with finance teams across Business Units to ensure the accuracy, completeness and timely submission of reporting packages required for Group and sub-group consolidations Suggest updates and improvements for the accounting systems, including payroll and financial reporting processes Gain and update job knowledge to remain informed about developments and best practices in the field Support the implementation and continuous improvement of internal controls and financial processes Participate in special projects and assignments as required Transactions Maintain the chart of accounts and ensure its consistency across entities Act as the Finance business owner for D365 accounting structures, reporting configurations and consolidation requirements Maintain and monitor a system of controls over accounting transactions Reporting Calculate, monitor and issue financial metrics and performance indicators Prepare financial reports, management presentations, financial pre-qualification files and monthly KPIs Ensure compliance of consolidated financial statements with applicable accounting standards, Group policies and reporting deadlines Liaise with IT to develop effective business intelligence and reporting tools and participate in the testing and enhancement of financial modules Compliance Coordinate the provision of information to external auditors for the annual audit (consolidation only) Ensure compliance with applicable laws, regulations, accounting standards, policies and procedures Ensure compliance with Group internal control requirements and reporting guidelines</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education &amp; Qualifications</h2><ul><li>MBA in Accounting, Finance or a related field</li><li>Professional qualification (CPA, CMA, CA or equivalent) is a plus</li></ul><h2>Experience</h2><ul><li>7-10 years of progressive experience in accounting, financial reporting or consolidation</li><li>Proven experience in preparing consolidated financial statements within a multi-entity and multi-country group</li><li>Experience with IFRS and group reporting requirements</li><li>Experience with ERP systems, preferably D365 F&amp;O</li><li>Previous exposure to external audit engagements, particularly group/consolidation audits</li></ul><h2>Skills &amp; Competencies</h2><ul><li>Strong analytical and organisational skills</li><li>Good communication and coordination skills</li><li>Proactive and reliable approach</li><li>Strong knowledge of IFRS and consolidation principles</li><li>Expertise in intercompany reconciliation and elimination processes</li><li>Ability to manage complex group and sub-group consolidation structures</li><li>Strong financial reporting and financial statement preparation skills</li><li>Advanced Excel skills</li><li>Experience with business intelligence and reporting tools (Power BI or D365 financial reporting tool) is a plus</li></ul><p></p></section>

Role Summary: <br>The role is responsible for supporting financial and operational activities through ERP management, reporting, invoicing, pricing updates, inventory control, and data analysis while ensuring accuracy and process efficiency. <br> <br>Main Duties <br>• Manage invoicing setup, pricing updates, and synchronization of transactions across ERP systems <br>• Monitor inventory movements, asset tracking, and account balances while ensuring data integrity <br>• Prepare installation, maintenance, aging, sales, commission, rebate, and operational closing reports <br>• Analyze gross margins, sales KPIs, marketing statistics, and operational performance indicators <br>• Support budgeting, reporting, and financial analysis through data extraction and consolidation <br>• Handle receivables monitoring, balance transfers, and reconciliation activities <br>• Maintain and update customer accounts, classifications, and operational records <br>• Support ERP automation, digital transformation initiatives, testing, and data governance projects <br>• Implement and follow up on internal audit recommendations and operational controls <br>• Conduct inventory verification and operational checks for vehicles, tanks, cylinders, and related assets <br>• Provide operational support and coordinate with internal teams on special requests and reporting needs <br> <br>Qualifications <br>• Bachelor degree in Finance or related field, CPA is highly advantageous <br>•6+ year’s progressive experience. <br>Technical knowledge, skills & abilities required: <br>• Knowledge of ERP systems and financial reporting <br>• Proficiency in Microsoft Office, especially Excel <br>• Knowledge of invoicing, inventory, and reconciliation processes <br>• Experience in BI systems and automation is a plus <br> <br>Soft skills required <br>• Strong communication and interpersonal skills <br>• Analytical and problem-solving mindset <br>• Attention to detail and accuracy <br>• Time management and organizational skills <br>• Ability to work under pressure and meet deadlines <br>• Teamwork and collaboration skills <br>• Adaptability and flexibility <br>• Ability to handle multiple tasks efficiently

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

Team Pro is a product-service solution provider specializing in Fixing, Concrete Repair, Firestopping, <br>and Mechanical Electrical Plumbing (MEP) Supporting Systems within the construction sector. <br>Established in 1998, we manufacture our products across Europe and the USA and operate on a <br>global scale. <br>Responsibilities: (Other duties may be assigned) <br>• Actively search for and approach new clients (contractors, dealers, construction <br>companies, etc.) <br>• Develop high level relationships with technical decision makers and construction projects <br>• Conduct planned visit to construction job sites and engineering consultants in Lebanon <br>• Responsible for design proposals and software calculation (Chemical and mechanical fixing <br>software, MEP software, Firestop software etc.) <br>• Technical submittals and technical supports for all Team Pro branches, clients and <br>employees <br>• Responsible for seminars and training new clients, employees about products, services and <br>software programs <br>Qualifications: <br>• University Degree in Mechanical Engineering <br>• 0 to 3 years’ experience <br>• Excellent skills in AutoCAD and Microsoft Office software programs <br>• Results oriented, punctual, flexible, resourceful and self-motivated, independent <br>• Ability to multitask and assignments simultaneously <br>• Able to sell, negotiate and solve problems <br>• Strong analytical and organizational skills <br>• Strong verbal and written communication skills <br>• Good command of Arabic and English. French is a plus <br>• Detail oriented and experienced in follow-through and completion of projects <br>• Strong time-management skills and ability to adhere to month-end close timelines. <br>• A strong desire to learn and grow within the company and the position <br>• Ability to travel <br>Salary & compensation: <br>Salary and benefits are competitive and will depend on the candidate’s experience and <br>competencies, in addition to performance-based incentives

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About us:</strong></p><br><p>Artefact is a new generation of a data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.</p><br><p>Our broad range of data-driven solutions in data consulting and digital marketing are designed to meet our clients’ specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we’ve acquired with our 1000+ client base around the globe.</p><br><p>We have 1000 employees across 20 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.</p><br><p>&amp;nbsp;</p><br><p><strong>About the role:</strong></p><br><p>As a Data Analyst, your role will encompass:</p><br><ul><li>Conducting projects to accompany the transformation of your clients’ businesses through the effective collection, processing, and visualisation of data</li><li>Extracting valuable insights from our clients’ marketing-related data sources.</li><li>Designing dashboards for marketing decision-making while taking into account the business needs</li><li>Accompanying our clients in the conception and implementation of data architectures and data pipelines, from collection to monitoring.</li><li>Actively contributing to the expertise level and competencies of the Data &amp;amp; Analytics team</li><li>Closely collaborate with the other divisions (Media &amp;amp; Activation, Creation, Consulting, Data Science and Data Engineer) to provide comprehensive services to your clients</li></ul><p>&amp;nbsp;</p><br><p><strong>Qualifications</strong></p><br><p>Having an academic level of education (Bachelor or Master), in a data-driven working environment, you have experience or have knowledge in :</p><br><ul><li>A minimum of 1 year of work experience in a data-driven working environment</li><li>1 or more data collection (Google Analytics, Adobe Analytics, SQL database, CRM database, transactional data)</li><li>1 or 2 programming languages among SQL, Python and/or R.</li><li>Must have extensive experience in either Tableau or Power BI. Experience in both is preferred but not essential.</li></ul><p>&amp;nbsp;</p><br><p>Ideally, you have the knowledge or take interested in one or more of the following technologies:</p><br><ul><li>1 Google Cloud Platform resource (Big Query, Google Cloud Storage) or its equivalent in Azure or AWS</li><li>You know how to connect to an API through the knowledge of the different authentication method (OAuth, HTTP Basic, API key)</li><li>1 advertising tool, linked to tracking and/or analytics in a marketing context (Google Analytics, Adobe Analytics, DMP, DSP, Adservers, DV 360…)</li><li>1 ETL tool (Airflow, Dataiku, Dataflow, Dataprep…)</li><li>1 web application (R-Shiny, Python Flask) that you have industrialized</li></ul><p>&amp;nbsp;</p><br><p>As a bonus, you have:</p><br><ul><li>Basic knowledge of statistics</li><li>Basic knowledge of machine learning and data engineering</li></ul><p>&amp;nbsp;</p><br><p><strong>Why you should join us</strong></p><br><ul><li><strong>Artefact is the place to be:&amp;nbsp;</strong>come and build the future of marketing</li><li><strong>Progress:</strong>&amp;nbsp;every day offers new challenges and new opportunities to learn</li><li><strong>Culture:</strong>&amp;nbsp;join the best team you could ever imagine</li><li><strong>Entrepreneurship:&amp;nbsp;</strong>you will be joining a team of driven entrepreneurs. We won’t give up until we make a huge dent in this industry!</li></ul><p>&amp;nbsp;</p><br><p><strong>Come join us!</strong></p><br><p>&amp;nbsp;</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Mamo exists to help businesses get paid and move money without friction. When there s friction in that flow, customers feel it immediately a payment that won't process, an integration that breaks , a custom setup requirement that we don t support yet. That's where you come in. You'll be the person who picks up the problem, figures out what's actually happening under the hood, and explains it clearly to someone who just wants their business to work. The technical and the human, in equal measure.</p><p>What you'll do</p><ul><li>Own all types of customer issues end-to-end from general support questions to complex technical investigations</li><li>Diagnose technical problems across payments, APIs, and integrations: read logs, trace transactions, identify where things broke and why</li><li>Translate what you find into plain language that makes sense to a non-technical customer</li><li>Work closely with product and engineering to escalate and document bugs, patterns, and recurring issues</li><li>Hold the quality bar high every interaction should leave the merchant better off than before they reached out</li><li>Collect customer feedback and share it with the team to help us improve our products and optimize the user experience</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What we're looking for</p><ul><li>At least 2 years of experience in technical support where you've done the hands-on diagnostic work before, not just ticket triage</li><li>Solid understanding of the payments landscape: how transactions flow, what happens at each step, where things go wrong</li><li>Comfort with APIs and integrations you can read documentation, understand error codes, and spot a misconfigured webhook</li><li>Clear, patient communicator you don't hide behind jargon and you don't lose people in technical detail</li><li>Someone who takes ownership; a problem that lands with you doesn't leave until it's solved</li><li>You have an innately investigative and curious nature</li><li>Excellent written and verbal communication</li><li>You re resourceful, and you have a get-things-done attitude</li><li>You lead with empathy and have compassion for humans trying to figure things out. Seeing a problem from the customer's side is half of solving it.</li></ul><p></p></section>

<p><h4>Job summary:</h4> <p>Cannonball Recruiting is seeking a skilled industrial electrician with strong experience in PLC programming, conveyor systems, and industrial electrical maintenance. This position is responsible for installing, troubleshooting, repairing, and performing preventative maintenance on industrial electrical equipment, automated production systems, and material handling equipment. The ideal candidate has experience working in a manufacturing environment and can diagnose electrical and control system issues to minimize downtime while maintaining a safe and efficient operation.</p> <h4>Qualifications</h4> <ul> <li>High school diploma or GED required.</li> <li>Technical degree or certification in industrial electricity, electrical technology, mechatronics, or related field.</li> <li>3+ years of industrial electrician experience in a manufacturing or production environment.</li> <li>Proven experience programming and troubleshooting PLC systems.</li> <li>Experience maintaining and repairing industrial conveyor systems.</li> <li>Strong understanding of industrial electrical systems up to 480V three-phase.</li> <li>Experience with motor controls, VFDs, sensors, HMIs, relays, and automation equipment.</li> <li>Ability to read electrical schematics, blueprints, and ladder logic diagrams.</li> <li>Knowledge of electrical troubleshooting using multimeters and other diagnostic equipment.</li> <li>Familiarity with CMMS maintenance software is a plus.</li> <li>Ability to work independently and prioritize multiple maintenance tasks.</li> </ul> <h4>Key responsibilities</h4> <ul> <li>Install, maintain, troubleshoot, and repair industrial electrical systems, machinery, and production equipment.</li> <li>Program, troubleshoot, modify, and maintain PLC systems (Allen-Bradley, Siemens, Omron, Mitsubishi, or similar).</li> <li>Diagnose and repair electrical, mechanical, pneumatic, and control system issues on conveyor systems and automated equipment.</li> <li>Perform preventative and predictive maintenance on electrical components, motors, drives, sensors, VFDs, and control panels.</li> <li>Read and interpret electrical schematics, wiring diagrams, ladder logic, blueprints, and technical manuals.</li> <li>Install and wire motors, control panels, sensors, relays, transformers, and other industrial electrical components.</li> <li>Troubleshoot motor control circuits, safety circuits, and automation equipment to restore production quickly.</li> <li>Support equipment installations, upgrades, and continuous improvement projects.</li> <li>Calibrate instrumentation and electrical devices as required.</li> <li>Maintain accurate maintenance records and complete work orders in the CMMS system.</li> <li>Ensure all work complies with OSHA regulations, NFPA 70E standards, and company safety policies.</li> <li>Work closely with production, engineering, and maintenance teams to improve equipment reliability and efficiency.</li> <li>Participate in emergency breakdown response and scheduled maintenance activities.</li> </ul> <h4>Physical requirements</h4> <ul> <li>Ability to stand, walk, bend, climb ladders, and work in confined spaces throughout the shift.</li> <li>Lift up to 50 pounds regularly.</li> <li>Ability to work at heights and around moving machinery.</li> <li>Must be able to distinguish colors for electrical wiring identification.</li> <li>Willingness to work overtime, weekends, or on-call as needed.</li> </ul> <h4>Benefits:</h4> <ul> <li>Competitive pay based on experience</li> <li>Medical, dental, and vision insurance</li> <li>401(k) with company match</li> <li>Paid time off and holidays</li> <li>Career advancement opportunities</li> <li>Ongoing technical training and development</li> </ul> <p>This position is subject to pre-employment and/or random drug screening, including testing for THC/marijuana, as a condition of employment. This requirement applies equally to all candidates regardless of state or local laws permitting marijuana use.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The objective of this employment opportunity is to assist in vetting the accuracy of Machine Learning models through human intervention, help in translation of documents, and building project proposals.<br> Work Location<br>UN-ESCWA/ Remotely<br> Expected duration<br>5 months<br> Duties and Responsibilities<br>Background The world is currently experiencing the Fourth Industrial Revolution, where Machine Learning, Artificial Intelligence, and automation of activities are the key drivers of this revolution. This revolution will inevitably eliminate many current lines of work yet can bring in new lines of employment. ESCWA's Future of work initiative is expected to provide a forum for ESCWA countries to prepare for the Fourth Industrial Revolution (FIR) jobs while factoring in the number of jobs needed between now and the attainment of the 2030 Agenda. The key aim is to support member States for the upcoming change in employment and skills due to technological advancements. Ultimately, ESCWA will help member states harness job opportunities emerging from the advent of newer technologies while taming challenges. ESCWA skills monitor is part of ESCWA's initiative on the Future of Work that uses Machine Learning and Artificial Intelligence to assess the demand for skills and jobs in the Arab region. Even though AI is very powerful, it still requires significant human intervention to be helpful. In most cases, AI models might be fit for the data that they only have been trained on, where human intervention is required to detect higher accuracy. This was evident, especially during unprecedented events such as the COVID-19 pandemic. Tasks - duties and responsibilities: The individual contractor will be responsible for the following tasks: 1- Assist in checking accuracy of how Machine Learning is capturing Occupation classification. 2- Assist in checking accuracy of skills for almost ISCO jobs. 3- Assist in checking accuracy of how regular expression (Reg-X) models are capturing different features from text. 4- Assist in conducting data analysis using data from the ESCWA Skills Monitor. 5- Assist in meeting, workshops and mission preparations including administrative activities. 6- Help in all Ad hock activities related to labor market policies and private sector development.<br> Qualifications/special skills<br>A High school Diploma is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 2 years of experience in data manipulation data analysis, presentation, drafting and data visualization is required. Proven experience in successfully working with a team is required. Familiarity with Microsoft Suite is required.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English and Arabic is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Recruitment for this position is on a local basis. The incumbent is required to have the legal right to live and work in the specified working location.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

Installation and configuration of ADSL/VDSL and Fiber Internet equipment. <br>- Installation and configuration of modems, routers, Wi-Fi repeaters/extenders, and related networking equipment. <br>- Basic understanding of FTTH/fiber connectivity and signal levels. <br>- Troubleshooting ADSL line issues, including synchronization, attenuation, noise, and line stability. <br>- Troubleshooting Wi-Fi coverage, connectivity, speed, and configuration issues. <br>- Basic LAN/network troubleshooting, including IP addressing, DHCP, DNS, and connectivity testing. <br>- Ability to use technical tools and testing equipment required for Internet installation and troubleshooting. <br>- Ability to identify whether a problem originates from the customer premises, modem/router, internal wiring, or external network. <br>- Ability to document completed installations and technical interventions accurately

<p>The Financial &amp; Internal Controller holds a dual mandate in the club: maintaining the accuracy and integrity of all financial records, and independently auditing the operational and commercial activity of the business to ensure compliance, consistency, and accountability across all departments.</p><p>This is not a passive record-keeping role. The Financial &amp; Internal Controller is expected to proactively identify financial irregularities, operational gaps, and process deviations then document, escalate, and follow up until they are resolved. The role requires equal parts financial discipline and investigative rigour.</p><p>Working closely with the operations, administration, and management teams, this role acts as an internal safeguard ensuring that what happens on the floor, at the point of sale, and across all systems is accurately reflected in the books and aligned with the company's policies.</p><p>I. Financial Control &amp; Bookkeeping</p><p>Purchase Order &amp; Invoice Management</p><p>Review and verify Purchase Orders (POs) created by the operations team to ensure they are complete, accurate, and properly documented before any goods are received.</p><p>Cross-check Purchase Invoices (PIs) against their corresponding POs to confirm quantities, prices, and supplier details match.</p><p>Ensure each PI is correctly allocated to the appropriate account or cost centre within the system based on the nature of the order.</p><p>Flag and escalate any discrepancies between a PO and PI before payment is processed no invoice should be paid without verified matching.</p><p>Maintain a clean and auditable record of all POs, PIs, and their allocation status.</p><p>Account Allocation &amp; Transaction Recording</p><p>Allocate all financial transactions incoming and outgoing to the correct accounts within the system.</p><p>Ensure all payments received are accurately matched to the right membership, service, or product category.</p><p>Identify and correct misallocated transactions identified through daily or periodic reviews.</p><p>Maintain consistency in how transactions are categorized to ensure reporting accuracy over time.</p><p>Inventory Cost Tracking</p><p>Track the cost of inventory items from purchase through to consumption or sale.</p><p>Monitor the lifecycle of key inventory items identifying ordering patterns, cost trends, and consumption rates.</p><p>Highlight items with unusual cost patterns, high waste rates, or low turnover and bring them to management's attention.</p><p>Ensure physical stock counts align with system records and cost data in coordination with the operations team.</p><p>Financial Records &amp; Reporting</p><p>Maintain up-to-date and accurate financial records across the system and supporting tools.</p><p>Prepare periodic summaries of income, expenses, and inventory costs as requested by management.</p><p>Ensure all financial documentation invoices, receipts, payment records is properly filed and retrievable at any time.</p><p>Support management with ad-hoc financial data requests, reconciliation tasks, and cost analysis.</p><p>II. Internal Audit &amp; Control</p><p>Sales Pipeline Audit</p><p>Conduct regular reviews of the sales pipeline to verify that all leads, prospects, and conversions are accurately logged and progressing as expected.</p><p>Identify gaps, stalled entries, or unresolved leads that have not been followed up within the expected timeframe.</p><p>Cross-reference pipeline activity with actual membership sales to detect any discrepancies between what was sold and what was recorded.</p><p>Flag patterns of non-compliance or incomplete sales documentation to management with supporting evidence.</p><p>Transaction &amp; POS Audit</p><p>Review point-of-sale transactions on a regular basis to verify that all sales, discounts, voids, and refunds were authorized and correctly applied.</p><p>Identify and investigate any irregular discounting patterns, unauthorized price overrides, or transactions that deviate from standard operating procedure.</p><p>Verify that cash and digital payment records reconcile with the physical and system-level cash handover reports.</p><p>Ensure all transactions memberships, PT sessions, cafeteria sales, and add-ons are accurately reflected in both the system and the financial records.</p><p>Administration Task Audit</p><p>Periodically review administration tasks completed within the system to verify that procedures were followed correctly and completely.</p><p>Check that member requests, cases, and operational actions were handled in accordance with established SOPs not just that they were closed, but that they were handled correctly.</p><p>Identify instances where tasks were skipped, incorrectly completed, or improperly documented and escalate with full context.</p><p>Review staff attendance records and payroll inputs for accuracy and flag any anomalies or patterns that require investigation.</p><p>Operational Compliance Review</p><p>Conduct periodic audits of key operational areas including purchasing, inventory, cash handling, and mem</p><p><strong>Desired Candidate Profile</strong></p><p>The Financial &amp; Internal Controller holds a dual mandate in the club: maintaining the accuracy and integrity of all financial records, and independently auditing the operational and commercial activity of the business to ensure compliance, consistency, and accountability across all departments.</p><p>This is not a passive record-keeping role. The Financial &amp; Internal Controller is expected to proactively identify financial irregularities, operational gaps, and process deviations then document, escalate, and follow up until they are resolved. The role requires equal parts financial discipline and investigative rigour.</p><p>Working closely with the operations, administration, and management teams, this role acts as an internal safeguard ensuring that what happens on the floor, at the point of sale, and across all systems is accurately reflected in the books and aligned with the company's policies.</p><p>I. Financial Control &amp; Bookkeeping</p><p>Purchase Order &amp; Invoice Management</p><p>Review and verify Purchase Orders (POs) created by the operations team to ensure they are complete, accurate, and properly documented before any goods are received.</p><p>Cross-check Purchase Invoices (PIs) against their corresponding POs to confirm quantities, prices, and supplier details match.</p><p>Ensure each PI is correctly allocated to the appropriate account or cost centre within the system based on the nature of the order.</p><p>Flag and escalate any discrepancies between a PO and PI before payment is processed no invoice should be paid without verified matching.</p><p>Maintain a clean and auditable record of all POs, PIs, and their allocation status.</p><p>Account Allocation &amp; Transaction Recording</p><p>Allocate all financial transactions incoming and outgoing to the correct accounts within the system.</p><p>Ensure all payments received are accurately matched to the right membership, service, or product category.</p><p>Identify and correct misallocated transactions identified through daily or periodic reviews.</p><p>Maintain consistency in how transactions are categorized to ensure reporting accuracy over time.</p><p>Inventory Cost Tracking</p><p>Track the cost of inventory items from purchase through to consumption or sale.</p><p>Monitor the lifecycle of key inventory items identifying ordering patterns, cost trends, and consumption rates.</p><p>Highlight items with unusual cost patterns, high waste rates, or low turnover and bring them to management's attention.</p><p>Ensure physical stock counts align with system records and cost data in coordination with the operations team.</p><p>Financial Records &amp; Reporting</p><p>Maintain up-to-date and accurate financial records across the system and supporting tools.</p><p>Prepare periodic summaries of income, expenses, and inventory costs as requested by management.</p><p>Ensure all financial documentation invoices, receipts, payment records is properly filed and retrievable at any time.</p><p>Support management with ad-hoc financial data requests, reconciliation tasks, and cost analysis.</p><p>II. Internal Audit &amp; Control</p><p>Sales Pipeline Audit</p><p>Conduct regular reviews of the sales pipeline to verify that all leads, prospects, and conversions are accurately logged and progressing as expected.</p><p>Identify gaps, stalled entries, or unresolved leads that have not been followed up within the expected timeframe.</p><p>Cross-reference pipeline activity with actual membership sales to detect any discrepancies between what was sold and what was recorded.</p><p>Flag patterns of non-compliance or incomplete sales documentation to management with supporting evidence.</p><p>Transaction &amp; POS Audit</p><p>Review point-of-sale transactions on a regular basis to verify that all sales, discounts, voids, and refunds were authorized and correctly applied.</p><p>Identify and investigate any irregular discounting patterns, unauthorized price overrides, or transactions that deviate from standard operating procedure.</p><p>Verify that cash and digital payment records reconcile with the physical and system-level cash handover reports.</p><p>Ensure all transactions memberships, PT sessions, cafeteria sales, and add-ons are accurately reflected in both the system and the financial records.</p><p>Administration Task Audit</p><p>Periodically review administration tasks completed within the system to verify that procedures were followed correctly and completely.</p><p>Check that member requests, cases, and operational actions were handled in accordance with established SOPs not just that they were closed, but that they were handled correctly.</p><p>Identify instances where tasks were skipped, incorrectly completed, or improperly documented and escalate with full context.</p><p>Review staff attendance records and payroll inputs for accuracy and flag any anomalies or patterns that require investigation.</p><p>Operational Compliance Review</p><p>Conduct periodic audits of key operational areas including purchasing, inventory, cash handling, and mem</p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>To develop a harmonized GCC regional inter-linked Macro and Micro SAM and a database for 2024–2035 to support the calibration of a regional trade simulator.<br> Work Location<br>Remote<br> Expected duration<br>3 months<br> Duties and Responsibilities<br>Background The Ministry of Economy and Planning MEP of Saudi Arabia have been playing a more proactive role in shaping the country's trade policy and navigating the complexities of an increasingly interconnected global economy. As Saudi Arabia deepens its integration into global trade networks and pursues economic diversification under Vision 2030, the ability to evaluate trade policies and external economic shocks in a timely, data-driven, and systematic manner has become critical. In this context, ESCWA partnered with the Ministry to strengthen its technical capacity for trade policy analysis. One of the key pillars of this effort is the development of advanced trade modeling and simulation toolkits that can inform strategic decision-making at both national and regional levels. A cornerstone of this initiative is the development of a regional trade simulator for the GCC’s countries. This simulator, to be aligned as much as possible to the Saudi’s sectoral structure of the input-output and supply-use tables, will serve as a third policy platform for analyzing integration scenarios among GCC countries themselves but also with the rest of the world. ESCWA is thus seeking the support of an economist to develop a harmonized GCC regional inter-linked Macro and Micro Social Accounting Matrix (SAM) and a comprehensive database for building the baseline scenario for the period 2024–2035. The objective of this assignment is to develop a harmonized GCC regional inter-linked Macro and Micro Social Accounting Matrix (SAM) and a comprehensive database to support the calibration of a regional trade simulator. Duties and Responsibilities The consultant will be asked to perform the following tasks: Using the updated national SAM’s for the six GCC’s countries developed by ESCWA in the context of the project on developing trade simulators for Saudi Arabia, the consultant will suggest a harmonized structure of the regional inter-linked SAMs. The regional interlinked SAM for GCC should be aligned as maximum as possible to the specific features of the national SAM of Saudi Arabia. Build the regional inter-linked Macro and Micro regional SAM using the national SAMs and additional data to be collected by the consultant. The Micro SAM should reflect the maximum of trade instruments being applied by Saudi Arabia. To do so, the consultant may use the appropriate estimation and balancing techniques such as RAS and Maximum Entropy techniques. Build the complete database for calibrating the regional trade simulator for the period 2024-2035.<br> Qualifications/special skills<br>A Master's degree in applied economics with a clear focus on developing SAMs and regional CGE models is required. A PhD is desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed Five years expertise in using and developing global and regional CGE models is required. Strong knowledge of national accounts and developing social accounting matrices is required. Expertise in applying updating and balancing techniques is required. Expertise in GCC countries is desirable<br> Languages<br>English and French are the working languages of the United Nations secretariat and Arabic is a working language of ESCWA. For this position, Fluency in English and Arabic is required. Knowledge of French is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>Org. Setting and Reporting UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff.UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent reports to the assigned Senior TVET Instructor or Deputy Principal of Training Centre, as applicable.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A university degree of four years from an accredited educational institution in an approved course of study with major specialization in the field of subject taught.</li><li>No experience at this entry level of TVET Instructor (Civil Eng) - grade 11, is required</li><li>Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below.</li><li>Applicants are required to mention if they are a Palestine refugee. If yes, please provide your Registration Card Number.</li><li>Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post.</li><li>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</li><li>English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</li></ul>

<p>Supports the design and development of learning programmes and curricula including supporting in organizing and conducting occupational and competency analyses within their area of specialization, drafting programme profiles, learning guides and manuals, assessing and integrating new and emerging technologies into the subject specializations, and assisting in integrating career guidance and counselling in the learning programmes. Facilitates the delivery of the school-based and work-based learning programmes assigned to them including designing and preparing training venues, identifying and proper utilizing of the facilities and equipment, selecting the trainees, developing inclusive training (lessons) plans, facilitating and managing learning in classrooms, laboratories, workshops, and workplaces, employing adult learning strategies including integrating trainees with disabilities and special learning needs, and mainstreaming Occupational Health and Safety (OSH) and core skills for life and work in the learning delivery. Designs student assessments both formative and summative assessments, practice-based and knowledge-based skills tests; Develops assessment sheets, grids and inclusive skills assessment implementation plans including assessment of core skills and Occupational Safety and Health (OSH); Conducts knowledge and practice-based assessments and tests according to the assessment implementation plan. Builds linkages with employers, workers, and TVET instructors in their specialisations; Collects and utilises available labour market information (LMI) for their training courses; supports conducting and analysing skills needs and anticipation assessments, employers surveys, trainees and graduate trace studies to identify skills gaps, needs, and mismatches for their learning programmes. Applies quality assurance tools and processes across the training cycle of their training courses according to UNRWA TVET Quality Assurance Framework. Supports TVET greening and digitalization initiatives and activities; Designs and implements green and digital learning programmes; Integrates green and digital skills into their training courses; Develops and facilitates synchronous and asynchronous training sessions. Collaborates with other instructors and staff members in coordinating the teaching and learning process, keeping respectful environment at the Centre, maintaining order and discipline in the Centre, and implementing well-organized co-curricular activities, supporting the design and implementation of the Occupational Health and Safety (OSH) measures and tools and reports on incidents and risks in the Centre. Performs such other duties as may be assigned</p><p><strong>Desired Candidate Profile</strong></p><ul><li>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.</li><li>Following Instructions and Procedures</li><li>Relating and Networking</li><li>Creating and Innovating</li><li>Applying Technical Expertise</li><li>Planning and Organizing</li><li>Education: A university degree of four years from an accredited educational institution in an approved course of study with major specialization in the field of subject taught.</li><li>Job - Specific Qualification: Not available.</li><li>Work Experience: No experience at this entry level of TVET Instructor (Trade Theory) - grade 11, is required</li><li>Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below.</li><li>Applicants are required to mention if they are a Palestine refugee. If yes, please provide your Registration Card Number.</li><li>Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post.</li><li>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</li><li>Languages: English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult)</li></ul>

<p>The incumbent reports to the assigned Senior TVET Instructor or Deputy Principal of Training Centre as applicable.</p><p>Responsibilities Supports the design and development of learning programmes and curricula including supporting in organizing and conducting occupational and competency analyses within their area of specialization, drafting programme profiles, learning guides and manuals, assessing and integrating new and emerging technologies into the subject specializations, and assisting in integrating career guidance and counselling in the learning programmes. Facilitates the delivery of the school-based and work-based learning programmes assigned to them including setting up and arranging training venues, identifying and proper utilizing of the facilities and equipment, selecting the trainees, preparing inclusive training (lessons) plans, facilitating and monitoring learning in classrooms, laboratories, workshops, and workplaces, employing adult learning strategies including accommodating trainees with disabilities and special learning needs, and mainstreaming Occupational Health and Safety (OSH) and core skills for life and work in the learning delivery. Prepares student assessments both formative and summative assessments, practice-based and knowledge-based skills tests; Develops assessment sheets, grids and inclusive skills assessment implementation plans including assessment of core skills and Occupational Safety and Health (OSH); Conducts knowledge and practice-based assessments and tests according to the assessment implementation plan. Supports in maintaining linkages with employers, workers, and TVET instructors in their specialisations; Collects and utilizes available labour market information (LMI) for their training courses; supports conducting and analysing skills needs and anticipation assessments, employers surveys, trainees and graduate trace studies to identify skills gaps, needs, and mismatches for their learning programmes. Applies quality assurance tools and processes across the training cycle of their training courses according to UNRWA TVET Quality Assurance Framework. Supports TVET greening and digitalisation initiatives and activities; assists in designing and implementing green and digital learning programmes; Integrates green and digital skills into their training courses; supports the development and facilitation of synchronous and asynchronous training sessions. Collaborates with other instructors and staff members in coordinating the teaching and learning process, keeping respectful environment at the Centre, maintaining order and discipline in the Centre, and implementing well-organized co-curricular activities, supporting the design and implementation of the Occupational Health and Safety (OSH) measures and tools and reports on incidents and risks in the Centre. Performs such other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Successful completion of full Secondary Education plus two years post-secondary technical education or training in an area directly related to the course to be taught.</p><p>No experience at this entry level of VT Instructor (General Electrician) - grade 09, is required.</p><p>Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below.</p><p>Applicants are required to mention if they are a Palestine refugee. If yes, please provide you Registration Card Number.</p><p>Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At AKQA, we believe in the imaginative application of art and science to create a better future. With an entrepreneurial and collaborative approach, we design adaptive ideas, services and experiences that capture the imagination, delivering impressive returns for our clients.</p><br><p>Creatives at AKQA apply artistry and craftsmanship to strategic insight to craft beautiful brands, products, campaigns and experiences that stop people in their tracks. Skilled storytellers, they work in a multidisciplinary environment to unlock new value for our clients.</p><br><p>As an Art Director in Beirut, you’ll play an essential role in the strategy, conception and design of beautiful ideas, experiences, products and more. You’ll use your exceptional creative thought and craft skills to produce transformative work for regional and global clients, working with a team of multidisciplinary creatives within the studio and across the network.&amp;nbsp;</p><br><p>At AKQA you will have access to world-renowned thought leadership from influential authors, athletes, artists and entrepreneurs. You will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their fields.&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p><strong>ROLE REQUIREMENTS</strong></p><br><p><strong>Lead with creative hunger.</strong> Drive concepts, visuals, and design systems with the energy of a maker and the ambition of a leader, pushing every idea to be braver, sharper, and more culturally relevant.<br></p><br><p><strong>Be a storyteller with taste.</strong> Shape narratives through visuals, composition, rhythm, and emotion, not just decoration. Every frame, layout, and edit must convey intention, story, and meaning.<br></p><br><p><strong>Craft with obsession.</strong> Whether it's a platform identity, a film, a digital experience, a product UI, or a prototype, treat details like a signature. Your work should feel unmistakably world-class.<br></p><br><p><strong>Think beyond the screen.</strong> Build ideas that live as acts, installations, products, content ecosystems, and tech-enabled experiences, not just campaigns. Bring innovation and experimentation into the room naturally.<br></p><br><p><strong>Make ideas PR-able by design.</strong> Create visuals and concepts that earn cultural attention, not just meet a brief. Understand what travels regionally and globally, and design for impact.</p><br><p><strong>Own the process end-to-end.</strong> From early sketches to motion tests to production supervision, push the idea through every phase. Know when to be hands-on and when to lead from altitude.</p><br><p><strong>Collaborate like a modern creative.</strong> Work fluidly with writers, strategists, technologists, designers, makers, AI systems, and the broader AKQA network. Seek friction that makes the work stronger.<br></p><br><p><strong>Elevate the room.</strong> Bring energy, references, inspiration, and ideas that push the team forward. Mentor juniors, shape thinking, and help raise the studio's creative temperature.<br></p><br><p><strong>Challenge the brief, respectfully.</strong> Ask the questions others don't. Find the tension, expose the opportunity, and push for the version of the work that truly moves people.<br></p><br><p><strong>Present with creative conviction.</strong> Show work with clarity, story, and craft, helping clients feel the ambition, vision, and emotional intent behind each idea.<br></p><br><p><strong>Guard the quality.</strong> Be accountable for every output. Ensure every visual, layout, prototype, and film frame meets AKQA's global standards and reflects the studio's ambition.</p><br><p>&amp;nbsp;</p><br><p><strong>QUALITIES AND CHARACTERISTICS</strong></p><br><ul><li>You have a compelling portfolio of work that demonstrates high-quality art direction and concepting across a variety of projects.</li><li>Proven creative success working in collaborative, multi-functional teams.</li><li>Strong information presentation skills, visual and written.</li><li>You have a breadth of cultural reference points.</li><li>You have a drive to break boundaries and craft the best ideas of their kind in the world.</li><li>You are passionate, driven and obsessed about your craft and stay on top of best practice in your field.</li><li>Experience in leading a team and working directly with clients is advantageous.</li><li>A degree in Design, Interaction Design, Visual Studies or other design-related field preferred.</li><li>Extensive experience using the most common software.</li><li>Experience of nurturing client relationships.</li><li>Appreciated supplementary skills include a passion for photography, 3D modelling and/or digital installations</li></ul><p><span>We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.</span></p><br><p><span>AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</span></p><br><p><strong><span>About WPP</span></strong></p><br><p>WPP is the trusted growth partner for the world’s leading brands. We unite&amp;nbsp;cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel&amp;nbsp;in a single company –&amp;nbsp;powered by exceptional talent and our agentic marketing platform, WPP Open,&amp;nbsp;to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit&amp;nbsp;WPP.com.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand their customers and take action across the entire customer lifecycle.<br> Our platform brings together products including Social Listening, OmniServe, Survey, and AI Agent, helping enterprise organizations across the region turn customer data into better experiences and measurable business outcomes.<br> As we continue to scale our products, customers, and AI capabilities, the amount of data we generate is growing rapidly.<br> The opportunity is no longer simply to report on what happened - it's to understand why it happened, what it means, and what we should do next.<br> Why this role matters We're looking for a Senior Product Analyst who can help make data a genuine part of how Product operates.<br> This isn't a role where you'll wait for a Product Manager to ask for a dashboard or pull a report after a decision has already been made.<br> You'll be expected to get close to the product, understand how customers actually use it, spot patterns others may have missed, and bring insights to the table before someone asks for them.<br> You'll operate at two levels.<br> At the product and feature level , you'll help teams understand whether customers are discovering, adopting, engaging with, and getting value from what we're building.<br> You'll identify friction, investigate unexpected behaviour, evaluate experiments, and help teams decide what to improve, scale, reposition, or stop.<br> At the leadership level , you'll connect those individual product signals to the bigger picture - helping leadership understand product performance, emerging opportunities, risks, and where we should invest next.<br> The strongest person in this role will be able to move comfortably between a SQL query, a conversation with a Product Manager, and a leadership presentation - and translate the same data into something meaningful for each audience.<br> What You'll Do Turn product data into decisions.<br> You'll go beyond reporting what happened to understand why it happened, what it means, and what Product should do differently as a result.<br> Help teams define what success actually means.<br> You'll work with Product Managers and other stakeholders to establish meaningful KPIs, success metrics, and measurement plans before features and initiatives are launched.<br> Understand how customers use our products.<br> You'll analyse journeys, funnels, cohorts, adoption, engagement, retention, churn, and behavioural patterns to identify where customers are succeeding and where they're getting stuck.<br> Evaluate whether our products are delivering value.<br> You'll assess feature performance and help teams make evidence-based decisions about whether to improve, scale, reposition, or discontinue initiatives.<br> Bring insights into product discovery.<br> You'll use quantitative evidence alongside customer, product, and market context to help teams understand which problems are worth solving and where the biggest opportunities exist.<br> Challenge assumptions with evidence.<br> When a team believes a feature is working, adoption is strong, or customers are behaving a certain way, you'll be comfortable asking, “What does the data actually tell us?<br>” — constructively and without creating friction.<br> Identify opportunities before you're asked.<br> You won't wait for a stakeholder to request a report.<br> You'll proactively investigate anomalies, emerging trends, underperforming areas, and changes in customer behaviour and bring forward the ones that matter.<br> Support experimentation.<br> You'll help teams define hypotheses, success criteria, and measurement approaches, then analyse experiments and A/B tests to determine what the evidence tells us.<br> Make complex analysis easy to understand.<br> You'll turn large datasets and complicated analysis into clear stories, visualisations, recommendations, and decisions that make sense to both technical and non-technical audiences.<br> Give leadership a clear view of product performance.<br> You'll create reporting that connects detailed product and feature performance to broader business objectives, highlighting progress, drivers, risks, and recommended actions rather than simply presenting numbers.<br> Help Product become more self-sufficient with data.<br> You'll build repeatable analytical frameworks, dashboards, documentation, and self-service resources so teams don't need to come to you for every question.<br> Raise data literacy across Product.<br> You'll coach Product Managers on metrics, analysis, and interpretation, and use workshops, office hours, and day-to-day collaboration to make better use of data part of how the team works.<br> Build trust across teams.<br> You'll work closely with Product, Design, Engineering, and business stakeholders and influence decisions without relying on formal authority.<br> What Success Looks Like In your first 3-6 months, you'll be building trust.<br> Product teams know you as someone who understands the product, asks the right questions, and brings useful insights rather than simply producing reports.<br> As you establish yourself, you'll start changing how decisions are made.<br> Product Managers are defining meaningful success metrics earlier, teams are using evidence to evaluate their decisions, and you're proactively surfacing opportunities and risks rather than responding to reporting requests.<br> Ultimately, success means Product becomes more intelligent.<br> Leadership has a clear view of what's driving product performance, teams understand why customers behave the way they do, and decisions about priorities and investment are increasingly based on evidence rather than assumptions.<br> The shift we're looking for is simple: From “What happened?<br>” → “Why did it happen?<br>” → “What should we do about it?<br>" Who You Are You're naturally curious.<br> When you see an unexpected number, you don't just add it to a report — you want to know what's behind it.<br> You think commercially, not just analytically.<br> You understand that an interesting insight isn't necessarily a useful one.<br> You can connect product behaviour to customer value, business performance, and investment decisions.<br> You don't need to be given the question.<br> You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it.<br> You can zoom in and out.<br> You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy.<br> You're willing to challenge people.<br> You don't simply validate what a stakeholder already believes.<br> You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness.<br> You know that being right isn't enough.<br> Your analysis only creates value if people understand it and act on it.<br> You can turn complex findings into a simple story and a clear recommendation.<br> You're a strong communicator.<br> You can explain an analytical finding to a Product Manager, work through the technical detail with an Engineer, and present the business implication to leadership.<br> You're proactive and self-directed.<br> You don't wait for a ticket to appear in your queue.<br> You notice something worth investigating and take ownership of finding out what it means.<br> You're comfortable with ambiguity and a changing environment.<br> Not every question will have a clean dataset or obvious answer.<br> You know how to work with imperfect information while being transparent about its limitations.<br> You have 4+ years of experience in product analytics, digital analytics, business intelligence, or a closely related field, with experience working directly with digital Product teams.<br> You're technically strong.<br> You can independently use SQL to explore and analyse large datasets and are comfortable working with product analytics or business intelligence platforms such as Mixpanel, Heap, Pendo, Metabase, Amplitude, Looker, Tableau, Power BI, or similar tools.<br> You understand product metrics deeply , including funnels, journeys, cohorts, retention, engagement, adoption, churn, and customer behaviour.<br> You can translate ambiguous business questions into structured analysis and understand the difference between finding a correlation and understanding what it actually means.<br> You're comfortable working remotely and can communicate effectively across teams without relying on being in the same room.<br> You have professional working proficiency in English.<br> Nice to Have Experience designing or evaluating A/B tests and experiments.<br> Experience with statistical analysis.<br> Familiarity with modern data stacks, data warehouses, transformation tools, event tracking, analytics instrumentation, or data governance.<br> Experience building or improving a product analytics function or data culture.<br> Experience presenting product recommendations to senior leadership.<br> Working knowledge of Python or R.<br> Experience working with B2B SaaS, enterprise products, AI products, or complex data-driven platforms.<br> What the hiring process will look like Recruiter screening — An initial conversation about your experience, motivations, and what you're looking for next.<br> Analytics interview — A deeper discussion around your product analytics experience, technical capability, and how you approach ambiguous analytical problems.<br> Case study / analytical exercise — You'll be given a product or business problem and asked to analyse the available information, identify the key insights, and explain what you would recommend.<br> Presentation Interview — You'll meet Product and/or business stakeholders to explore how you communicate insights, challenge assumptions, and influence decisions based on the case study.<br> Leadership / culture interview — A final conversation focused on how you operate, collaborate, handle ambiguity, and contribute to a high-performing team.<br></span> </div>

<p><h4>Job summary:</h4> <p>Cannonball Recruiting is seeking a skilled industrial electrician with strong experience in PLC programming, conveyor systems, and industrial electrical maintenance. This position is responsible for installing, troubleshooting, repairing, and performing preventative maintenance on industrial electrical equipment, automated production systems, and material handling equipment. The ideal candidate has experience working in a manufacturing environment and can diagnose electrical and control system issues to minimize downtime while maintaining a safe and efficient operation.</p> <h4>Qualifications</h4> <ul> <li>High school diploma or GED required.</li> <li>Technical degree or certification in industrial electricity, electrical technology, mechatronics, or related field.</li> <li>3+ years of industrial electrician experience in a manufacturing or production environment.</li> <li>Proven experience programming and troubleshooting PLC systems.</li> <li>Experience maintaining and repairing industrial conveyor systems.</li> <li>Strong understanding of industrial electrical systems up to 480V three-phase.</li> <li>Experience with motor controls, VFDs, sensors, HMIs, relays, and automation equipment.</li> <li>Ability to read electrical schematics, blueprints, and ladder logic diagrams.</li> <li>Knowledge of electrical troubleshooting using multimeters and other diagnostic equipment.</li> <li>Familiarity with CMMS maintenance software is a plus.</li> <li>Ability to work independently and prioritize multiple maintenance tasks.</li> </ul> <h4>Key responsibilities</h4> <ul> <li>Install, maintain, troubleshoot, and repair industrial electrical systems, machinery, and production equipment.</li> <li>Program, troubleshoot, modify, and maintain PLC systems (Allen-Bradley, Siemens, Omron, Mitsubishi, or similar).</li> <li>Diagnose and repair electrical, mechanical, pneumatic, and control system issues on conveyor systems and automated equipment.</li> <li>Perform preventative and predictive maintenance on electrical components, motors, drives, sensors, VFDs, and control panels.</li> <li>Read and interpret electrical schematics, wiring diagrams, ladder logic, blueprints, and technical manuals.</li> <li>Install and wire motors, control panels, sensors, relays, transformers, and other industrial electrical components.</li> <li>Troubleshoot motor control circuits, safety circuits, and automation equipment to restore production quickly.</li> <li>Support equipment installations, upgrades, and continuous improvement projects.</li> <li>Calibrate instrumentation and electrical devices as required.</li> <li>Maintain accurate maintenance records and complete work orders in the CMMS system.</li> <li>Ensure all work complies with OSHA regulations, NFPA 70E standards, and company safety policies.</li> <li>Work closely with production, engineering, and maintenance teams to improve equipment reliability and efficiency.</li> <li>Participate in emergency breakdown response and scheduled maintenance activities.</li> </ul> <h4>Physical requirements</h4> <ul> <li>Ability to stand, walk, bend, climb ladders, and work in confined spaces throughout the shift.</li> <li>Lift up to 50 pounds regularly.</li> <li>Ability to work at heights and around moving machinery.</li> <li>Must be able to distinguish colors for electrical wiring identification.</li> <li>Willingness to work overtime, weekends, or on-call as needed.</li> </ul> <h4>Benefits:</h4> <ul> <li>Competitive pay based on experience</li> <li>Medical, dental, and vision insurance</li> <li>401(k) with company match</li> <li>Paid time off and holidays</li> <li>Career advancement opportunities</li> <li>Ongoing technical training and development</li> </ul> <p>This position is subject to pre-employment and/or random drug screening, including testing for THC/marijuana, as a condition of employment. This requirement applies equally to all candidates regardless of state or local laws permitting marijuana use.</p></p><p></p>

<p>The Organisation Plan International is an independent development and humanitarian organisation that advances children s rights and equality for girls. We believe in the power and potential of every child but know this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected. Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We support children s rights from birth until they reach adulthood and we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge. For over 85 years, we have rallied other determined optimists to transform the lives of all children in more than 80 countries. We won t stop until we are all equal.</p><p>As Finance Officer, you will play a key role in ensuring strong financial management, compliance, and accountability across a portfolio of humanitarian and development projects. Working closely with the Finance Coordinator, you will support project teams and partners to deliver high-quality programmes while maintaining robust financial controls and donor compliance.</p><p>In this role, you will:</p><ul><li>Review partner financial reports and supporting documentation to ensure compliance with organisational and donor requirements</li><li>Support financial reviews during project and partner kick-off meetings</li><li>Prepare internal financial reports, budget templates, and consolidated project financial reports</li><li>Monitor project budgets and support monthly and quarterly forecasting processes</li><li>Work closely with Project Managers to ensure accurate budget allocation and expenditure tracking</li><li>Attend programme and project review meetings to provide financial insights and support decision-making</li><li>Prepare partner verification reports and participate in partner spot-check visits</li><li>Support partner organisations to strengthen their financial management systems and practices</li><li>Validate partner payments and ensure all required documentation is complete and compliant</li><li>Maintain accurate contract records and update financial tracking tools</li><li>Support the Syria programme through monthly reviews of financial documentation and payments</li><li>Conduct regular field visits to Syria to review office and partner financial records and compliance</li><li>Prepare accounting entries, including payroll, rent allocations, shared costs, and partner expenses</li><li>Reconcile partner balances and maintain accurate accounting records</li><li>Prepare donor financial reports and support project closure processes</li><li>Contribute to internal and external audits by ensuring financial records are complete, accurate, and accessible</li></ul><p><strong>Desired Candidate Profile</strong></p><p>To be successful in this role, you will have:</p><ul><li>A Bachelor's degree in Accounting, Finance, or a related Business degree.</li><li>At least 3 5 years' experience in accounting and finance</li><li>Experience working with grants and donor-funded projects</li><li>Experience preparing financial reports, reconciliations, forecasts, and journal entries</li><li>Strong knowledge of financial controls, compliance requirements, and risk management principles</li><li>Experience reviewing financial reports and supporting documentation and identifying potential risks or discrepancies</li><li>Knowledge of local financial regulations, including taxation and social security requirements</li><li>Understanding of donor regulations and compliance requirements within the humanitarian or development sector</li><li>Experience working with NGOs, INGOs, or non-profit organisations</li><li>Experience supporting or building the financial capacity of teams or partner organisations</li><li>Strong analytical, numerical, and problem-solving skills</li><li>Excellent attention to detail and commitment to accuracy</li><li>Ability to manage competing priorities and meet deadlines in a fast-paced environment</li><li>Strong organisational and record-keeping skills</li><li>Excellent communication and relationship-building skills</li><li>Fluency in written and spoken English and Arabic</li><li>Knowledge of SAP or other ERP/accounting systems (desirable)</li><li>Professional accounting qualifications such as CPA or ACCA (desirable)</li><li>Understanding of the civil society landscape in Lebanon and the wider humanitarian context</li><li>Commitment to safeguarding, accountability, gender equality, and humanitarian principles, including a "do no harm" approach</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>