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<p>About the Role BUTEC is seeking a highly motivated and business-oriented Business Analyst Business Applications &amp; Digital Solutions to join its IT Business Solutions team. The successful candidate will play a key role in supporting, enhancing, and optimizing the organization's business applications landscape, with a primary focus on Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O) while also contributing to initiatives involving Dynamics 365 CRM, Dynamics 365 Field Service, Microsoft Power Platform, and internally developed business applications. The role acts as the bridge between business stakeholders, technical teams, external partners, and developers to ensure business requirements are properly analyzed, translated into effective solutions, and successfully delivered. The position offers exposure to major digital transformation initiatives, ERP implementations, process automation projects, system integrations, and continuous improvement activities across multiple business functions and legal entities and ongoing functional support.</p><p>KEY RESPONSIBILTIES</p><ul><li>Engage with business stakeholders to understand requirements, challenges, and process needs.</li><li>Analyze, document, and improve business processes, functional requirements, and specifications.</li><li>Prepare Functional Requirement Documents (FRDs), process flows, user stories, and related documentation.</li><li>Provide functional support for Microsoft Dynamics 365 Finance &amp; Operations and other business applications.</li><li>Investigate and resolve functional, transactional, and process-related issues.</li><li>Collaborate with developers, vendors, and implementation partners to deliver and validate effective solutions.</li><li>Support D365 implementations, upgrades, rollouts, enhancements, go-live, and post-go-live activities.</li><li>Develop test scenarios and scripts, conduct functional testing, and coordinate UAT activities.</li><li>Perform data validation, reconciliation, and troubleshooting, including support for data migration and data quality initiatives.</li><li>Prepare user guides, training materials, and process documentation, and conduct end-user training and knowledge-transfer sessions.</li><li>Promote standard system capabilities, best practices, and effective user adoption.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a related field. Minimum 3 years of experience in Business Analysis, ERP Functional Consulting, or ERP Support. Hands on experience with Microsoft Dynamics 365 Finance &amp; Operations is highly preferred. Experience in ERP implementation and/or support environments. Knowledge of Finance, Supply Chain, Procurement, Inventory Management, Project Accounting, or HR processes is an advantage. Strong knowledge of business requirements gathering, process analysis, ERP functional support, UAT, data analysis, and reconciliation. Proficiency in Power BI; knowledge of Dynamics 365 CRM, Field Service, Power Apps, Power Automate, Azure DevOps, SQL, and application integrations is an advantage. Microsoft Dynamics 365 Functional Consultant certification is an advantage. Fluency in English and French. Strong analytical, problem solving, communication, and interpersonal skills. Strong documentation and presentation skills, with the ability to manage multiple priorities and deadlines.</p>

<p>Assisting in monitoring, facilitating and programming production work.</p><p>Assist the Production Manager in the daily planning, coordination, and follow-up of production activities.</p><p>Conduct daily inspections of production departments and report progress, delays, problems, and required actions to the Production Manager.</p><p>Follow up Manufacturing Orders and production priorities and ensure that work is progressing according to the agreed schedule.</p><p>Distribute production orders and instructions to the concerned departments and follow up their execution.</p><p>Coordinate between the different production departments to ensure a smooth workflow and avoid unnecessary delays.</p><p>Follow up the availability of materials, components, drawings, and required documents needed for production and report any shortages or missing information.</p><p>Coordinate with Design, Warehouse, Purchasing, Maintenance, Electrical, and other concerned departments to resolve production-related issues.</p><p>Assist in the allocation and coordination of production manpower according to workload and priorities.</p><p>Monitor production progress and identify any expected delays or bottlenecks and report them to the Production Manager.</p><p>Assist in resolving technical and operational problems encountered during manufacturing.</p><p>Ensure that production work is carried out according to the approved drawings, specifications, and instructions.</p><p>Participate in the final inspection of completed machines and ensure that identified issues are corrected before packing or delivery to the Warehouse.</p><p>Ensure that production records, reports, and system information are accurate and regularly updated.</p><p>Conduct and assist with inventories of production materials, work-in-progress, and related items when required.</p><p>Follow up production errors, rework, and recurring manufacturing problems and report them for corrective action.</p><p>Participate in proposing and implementing improvements to production methods, workflow, productivity, and organization.</p><p>Prepare and provide production reports and any other information requested by the Production Manager.</p><p>Follow up decisions and action points agreed during production meetings and ensure proper implementation.</p><p>Leadership and team coordination</p><p>Planning and time management</p><p>Problem-solving and decision-making</p><p>Good communication skills</p><p>Technical understanding</p><p>Computer literacy and reporting skills</p><p>Ability to work independently and follow up multiple production activities</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Mechanical or Electromechanical Engineering, or a relevant Technical Degree/Diploma in Mechanical, Electromechanical, Industrial, or related technical fields.</p><p>2 3 years of relevant experience in an industrial environment, including manufacturing, operations, or industrial maintenance</p><p>Good command of Arabic and English, both written and spoken.</p><p>Ability to understand technical terminology, drawings, instructions, emails, and production-related documents in English.</p><p>Ability to communicate clearly with colleagues and prepare basic reports and correspondence.</p><p>Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook.</p><p>Ability to learn and use the company's ERP and production management systems.</p><p>AutoCAD and Autodesk knowledge is a plus.</p>

<p>As an entry-level Service Desk Associate, you will serve as the first point of contact for clients seeking IT support, handling incoming requests and support tickets while providing first-line assistance. You will troubleshoot day-to-day technical issues, support remote laptop setups, and escalate more complex cases to the relevant technical teams.</p><p>You will also assist with onboarding users, maintain accurate documentation of incidents and requests, and coordinate closely with internal teams to ensure smooth resolution and positive user experience. This role offers hands-on exposure to Microsoft cloud technologies and a strong foundation for growth in IT and cloud space.</p><p><strong>Your Role</strong></p><p><strong>Technical Support:</strong></p><ul><li>Act as the first point of contact for users seeking IT support via calls, emails, and chat.</li><li>Troubleshoot and resolve day-to-day IT issues related to Microsoft 365, Windows OS, user accounts, and common software/hardware problems.</li><li>Log, track, and manage incidents and service requests in the ticketing system with clear and accurate documentation.</li><li>Escalate more complex issues to the appropriate technical teams or even Microsoft support team when needed.</li><li>Support user onboarding and offboarding activities, including account setup, access configuration, and device readiness.</li><li>Create, update, and maintain accurate documentation of incidents, requests, and resolutions in company s ticketing system.</li><li>Follow up with users to ensure issues are fully resolved and satisfaction is achieved before closing tickets.</li><li>Coordinate with internal technical teams to ensure efficient handling and resolution of requests.</li><li>Contribute to improving service desk workflows, knowledge base articles, and documentation.</li></ul><p><strong>Customer Communication:</strong></p><ul><li>Communicate clearly and professionally with users to understand their needs and keep them informed throughout the resolution process.</li><li>Ensure timely responses, regular updates, and a smooth support experience for all users.</li></ul><p><strong>Professional Development/ Training:</strong></p><ul><li>Stay up to date with Microsoft cloud technologies and service desk best practices.</li><li>Work towards Microsoft certifications and continuously build technical and customer service skills.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Your Profile</strong></p><ul><li>Bachelor s degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>0 1 years of experience in IT support or a similar role (internships count).</li><li>Basic knowledge of Windows operating systems and common end-user applications.</li><li>General understanding of Microsoft 365 and cloud computing concepts.</li><li>Familiarity with Microsoft cloud solutions is a plus.</li><li>Strong communication skills with a customer-first mindset.</li><li>Ability to explain technical concepts in a clear and simple way to non-technical users.</li><li>Good problem-solving skills with attention to detail.</li><li>Ability to prioritize tasks and handle multiple requests in a fast-paced environment.</li><li>Team player with the ability to work independently when needed.</li><li>Eagerness to learn and grow in cloud and Microsoft technologies.</li><li>Fluency in English and Arabic (French is a big plus).</li></ul>

<p>Saint George Medical Center is committed to providing high-quality healthcare to the community in an environment of compassion, equity, and continuous development. It aims to be a leading, academically-driven healthcare facility delivering comprehensive, individual-centered care.</p><p>SGMC is currently recruiting a skilled ER Admission &amp; Billing Officer responsible for the accurate and efficient registration, admission, insurance verification, billing, payment processing, and financial clearance of ER patients while ensuring excellent patient service and compliance with hospital procedures.</p><p>Key Responsibilities:</p><ul><li>Register and admit ER patients professionally and efficiently, ensuring accurate collection, verification, and entry of patient identification and demographic information and maintaining complete and confidential patient records.</li><li>Create and update patient records in the hospital information system, ensuring all required admission documents and signatures are obtained and avoiding duplicate patient records.</li><li>Verify insurance/TPA eligibility, coverage, and benefits, obtain required authorizations, document authorization details, and coordinate with insurance/TPA representatives when necessary.</li><li>Inform patients of their financial obligations, including applicable deductibles, co-payments, exclusions, and non-covered services, in accordance with hospital and insurance policies.</li><li>Process ER billing accurately and efficiently, ensuring all consultations, procedures, laboratory, radiology, medications, consumables, and other services are correctly charged, with no services left unbilled and the appropriate insurance/TPA or cash tariff applied.</li><li>Review and finalize patient accounts and bills, identify and correct billing errors, and coordinate with ER clinical departments regarding missing or incomplete charges.</li><li>Collect and process patient payments according to hospital policy, including cash, credit/debit cards, POS, and other approved payment methods; issue official receipts and maintain accurate transaction records.</li><li>Manage discharge billing and financial clearance, including preparing final ER bills, verifying all services have been charged, collecting outstanding balances, processing deposits and refunds, and providing patients with invoices and receipts as required.</li><li>Coordinate with ER physicians, nurses, Finance, Insurance, Medical Records, Laboratory, Radiology, Pharmacy, and other relevant departments to resolve billing, insurance, admission, and patient financial inquiries or complaints, escalating issues to the ER Supervisor when required.</li><li>Perform daily financial and operational controls, including reviewing pending admissions and insurance authorizations, reconciling transactions and cash/POS collections, submitting cash and supporting documents, reporting outstanding or unbilled cases and discrepancies, maintaining accurate documentation, and ensuring proper handover of pending cases to the next shift.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor degree in Healthcare Administration, Business Administration, Accounting or related field.</li><li>Previous hospital admission/billing experience preferred.</li><li>Good knowledge of medical billing and insurance procedures.</li><li>Good computer skills and ability to work with hospital information systems.</li><li>Excellent communication, interpersonal, and patient service skills.</li><li>Strong accuracy, attention to detail, and organizational skills.</li><li>Ability to work effectively under pressure in a fast-paced Emergency Department environment.</li><li>Good command of English and Arabic.</li><li>Ability to work shifts, including night shifts, as required</li></ul>

<p>MAIN DUTIES AND RESPONSIBILITIES:</p><ul><li>Supervise daily site activities related to CCTV, access control, alarm, intercom, networking, structured cabling, and other ELV systems.</li><li>Lead and distribute daily tasks among technicians and subcontractors according to the approved work plan.</li><li>Ensure that installations comply with approved drawings, BOQ, technical specifications, and company standards.</li><li>Review site layouts, shop drawings, cable schedules, network diagrams, and system requirements before execution.</li><li>Supervise cable pulling, termination, labeling, testing, device installation, rack arrangement, and network connections.</li><li>Configure and troubleshoot IP cameras, NVRs, switches, routers, access points, access control panels, intercoms, and alarm systems.</li><li>Assign IP addresses and ensure proper network connectivity, device communication, and remote access.</li><li>Coordinate with Project Coordinator, technical team, clients, suppliers, warehouse, and other site contractors.</li><li>Submit and follow up on material requests and report missing, damaged, or incorrect materials.</li><li>Monitor technicians performance, work quality, productivity, attendance, and compliance with safety procedures.</li><li>Conduct site inspections and identify installation issues, technical obstacles, and required corrective actions.</li><li>Prepare daily site reports, completed-work records, testing results, material usage reports, and progress updates.</li><li>Coordinate testing, commissioning, system integration, client demonstrations, and final handover activities.</li><li>Ensure that all cables, devices, racks, and system components are properly installed, labeled, tested, and documented.</li><li>Maintain updated records of device IP addresses, passwords, configurations, serial numbers, and network connections.</li><li>Provide technical guidance and on-site training to technicians when required.</li><li>Ensure that tools, testing equipment, and company assets are properly used and maintained.</li><li>Support preventive and corrective maintenance activities for installed ELV systems.</li><li>Ensure that all pending remarks, testing records, as-built drawings, and handover requirements are completed before project closure.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION, EXPERIENCE, AND SKILLS:</p><ul><li>Bachelor s degree or technical diploma in Information Technology, Computer Engineering, Networking, Telecommunications, Electronics, or a related field.</li><li>Minimum of 3 years of practical experience in ELV system installation, supervision, configuration, and troubleshooting.</li><li>Strong IT and networking background, including TCP/IP, subnetting, IP addressing, switches, routers, VLANs, Wi-Fi, and remote access.</li><li>Good technical knowledge of CCTV, NVRs, access control, intrusion alarm, fire alarm, intercom, structured cabling, and related systems.</li><li>Ability to read ELV drawings, layouts, network diagrams, BOQ, datasheets, and technical manuals.</li><li>Practical experience with cable termination, testing equipment, racks, patch panels, fiber optics, and network cabling is preferred.</li><li>Strong leadership and ability to supervise technicians, subcontractors, and daily site activities.</li><li>Good coordination, reporting, communication, troubleshooting, and problem-solving skills.</li><li>Ability to manage multiple tasks, prioritize site activities, and meet project deadlines.</li><li>Good knowledge of Microsoft Office; ERP/Odoo experience is an advantage.</li><li>Strong attention to detail and the ability to work under pressure and at different project sites.</li><li>Fluency in Arabic and good command of English; French is an advantage.</li></ul>

<p><strong>I. Student Records Administration and Banner Management (30%)</strong> Maintains and updates student academic records in Banner while ensuring data integrity and compliance with University regulations. Processes student record transactions including withdrawals, readmissions, record reactivation, leave of absence, curriculum updates, student status changes, class changes, and academic record corrections. Implements approved change of grade requests. Maintains student holds and releases administrative and academic holds as authorized. Generates Alternate PINs and manages registration permissions. Verifies the accuracy and consistency of student academic information across Banner modules. Conducts periodic audits to ensure the integrity of student records. Supports implementation of academic policies affecting student records. <strong>II. Registration and Academic Operations (20%)</strong> Supports semester registration activities and assists in resolving registration-related issues. Implements registration decisions approved by academic units. Maintains registration parameters including credit load limits and registration controls. Assists in clearance activities prior to registration. Supports academic departments during registration periods. Participates in semester startup and end-of-term operational activities. Implements academic standing decisions including probation, suspension, dismissal, and reinstatement. Implements Freshman Equivalence <strong>IV. Systems, Reporting, and Process Improvement (10%)</strong> Manages and coordinates scheduling of classrooms Infosilem. Assists in testing Banner enhancements, patches, and new functionality. Generates reports related to student records and registration. Participates in process improvement initiatives to enhance operational efficiency. Identifies opportunities to automate manual processes. Supports implementation of new Registrar technologies and workflows. <strong>V. Student Services and Communication (40%)</strong> Responds to inquiries from students, faculty, and administrative offices regarding student records and registration. Provides guidance on academic regulations related to student records. Assists students professionally through in-person, telephone, email, and TDX communications. Collaborates with Admissions, Financial Aid, Faculties, Graduation, Curriculum, and other University offices to resolve student issues. Performs other related duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Information Systems, Business Administration, Education, or another relevant field. Three to five years of progressively responsible experience in higher education administration, student information systems, academic records, or a related administrative field. Excellent knowledge of Banner Student Information System. Good working knowledge of the Microsoft Office Suit, particularly Microsoft Excel. Familiarity with TDX. Experience using reporting and data analysis tools and student information databases. Knowledge of academic policies, procedures, and records management practices; familiarity with applicable privacy and confidentiality regulations is preferred. Strong analytical and problem-solving skills. Excellent attention to detail and data accuracy. Strong customer service orientation with the ability to effectively support students, faculty and staff. Ability to interpret and apply academic policies consistently. Effective written and verbal communication skills. Strong organizational and time-management skills. Ability to manage multiple priorities under tight deadlines. High level of integrity and commitment to confidentiality (FERPA and University policies). Ability to work collaboratively across departments and with diverse stakeholders. Demonstrate initiative and a commitment to continuous process improvement.</p>

<p><h4>Role overview</h4> <p>We're looking for a technical product owner who thrives at the intersection of business and technology. You'll be the bridge between what the business needs and how it gets built — translating requirements into scalable technical solutions, guiding product owners, and serving as the go-to expert when production issues strike.</p> <p>This role is a full time position with a fixed term contract - contract end date December 2027.</p> <h4>Key responsibilities</h4> <p><strong>Drive technical solutions</strong><br> Partner with business analysts to turn business requirements into clear technical specifications.<br> Design scalable, maintainable solutions and guide developers through implementation.<br> Assess technical feasibility and flag challenges early.</p> <p><strong>Own incident & problem management</strong><br> Act as the escalation point for critical production incidents — diagnose root causes, propose fixes, and implement workarounds to restore service fast.<br> Lead post-incident reviews and drive preventive measures through proactive monitoring and risk assessments.</p> <p><strong>Collaborate across teams</strong><br> Serve as the liaison between business analysts, product owners, developers, testers, and application support.<br> Support backlog prioritization, test planning, and technical debt management.<br> Run technical huddles, incident drills, and retrospectives to continuously raise the bar.</p> <p><strong>Document & improve</strong><br> Maintain comprehensive technical documentation (design specs, architecture diagrams, user guides).<br> Stay ahead of industry trends and champion best practices across the team.<br> AI readiness - work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</p> <h4>Skills & behaviours</h4> <ul> <li>Sharp analytical and problem-solving mindset</li> <li>Excellent communicator — able to make complex topics simple for any audience</li> <li>Strong command of English (written & verbal)</li> <li>Deep understanding of Agile/Scrum methodologies</li> <li>Proven experience in system design at scale</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Education: Bachelor's degree in computer science, engineering, IT, or related field</li> <li>Experience: 5–8 years in the software development life cycle, with proven experience as a technical product manager in a software development environment</li> <li>Strong understanding of SDLC methodologies</li> <li>Legally permitted to work in the country of operations</li> <li>Physically fit to carry out the duties and responsibilities of the role</li> </ul> <h4>Reporting & working conditions</h4> <p>The position reports directly to the technical manager – health platform, with close coordination across the department and the wider company.<br> Working conditions are standard for an office environment.<br> Due to the nature of the role, extended working hours may occasionally be required to support incident resolution or critical project milestones.</p> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.</p> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.</p> <p>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Join us. Let's care for tomorrow.</p></p><p></p>

<p><h4>Senior-level database administration role</h4> <p>This is a senior-level database administration role within the NEXtCARE Holding – IT division, reporting to the head of software solutions. The position is responsible for leading the monitoring, maintenance, and optimization of the organization's full database portfolio spanning Oracle, PostgreSQL, and MySQL. The role combines hands-on technical expertise with leadership responsibilities, including mentoring junior DBAs and driving database architecture decisions aligned with business objectives.</p> <h4>Core responsibilities</h4> <ul> <li><strong>Database management</strong> — Lead the monitoring, maintenance, and optimization of all databases across Oracle, PostgreSQL, and MySQL environments</li> <li><strong>Reliability & availability</strong> — Ensure high availability, stability, and data integrity across all environments, including disaster recovery and backup/recovery planning</li> <li><strong>Architecture & strategy</strong> — Drive database architecture decisions and implement strategic technical solutions that support business objectives</li> <li><strong>Performance optimization</strong> — Conduct performance tuning, capacity planning, and optimization to maintain peak database efficiency</li> <li><strong>Technology evaluation</strong> — Evaluate and recommend new database technologies and tools to keep the organization current and competitive</li> <li><strong>Team leadership</strong> — Mentor and develop junior DBAs, promote best practices, and provide technical leadership across the team</li> <li><strong>Collaboration</strong> — Coordinate with development teams, external vendors, and various internal and external entities</li> <li><strong>AI readiness</strong> — Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use</li> </ul> <h4>Technical skills required</h4> <ul> <li>Expertise in Oracle, PostgreSQL, and MySQL databases</li> <li>Strong proficiency in SQL and PL/SQL</li> <li>Database architecture, design, and performance tuning</li> <li>High availability, clustering, and disaster recovery</li> <li>Cloud database services (AWS/Azure)</li> <li>Linux shell scripting</li> <li>Capacity planning and backup/recovery strategies</li> </ul> <h4>Behavioural competencies</h4> <ul> <li>Delivers high-quality work under tight deadlines and pressure</li> <li>Strong communication skills across all organizational levels</li> <li>Creative and tenacious problem-solver</li> <li>Flexible, adaptable, and enthusiastic about new technologies</li> <li>Proactive in identifying where support is needed and offering assistance</li> <li>Committed to personal and team development</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Education: Master's or Bachelor's degree in computer science or a relevant field; DBA certification strongly preferred</li> <li>Experience: 7+ years in a similar database administration role</li> <li>Legally permitted to work in the country of operations</li> </ul> <h4>Working conditions</h4> <p>Standard office environment with potential for extended working hours and occasional travel.</p> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.</p> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion, and trust.</p> <p>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Join us. Let's care for tomorrow.</p></p><p></p>

<p>Purpose of the role</p><p>The Head of Mission is responsible for the management of the foreign office in its different aspects: mission development, staff management and training, budget sustainability, security, compliance with COOPI and donor procedures. S/he represents COOPI in relations with all local and international realities. Collaborates with the Regional Coordination or directly with headquarters in the definition of the country strategy and intervention priorities. Guarantees the correct implementation of projects.</p><p><br></p><p>Main Responsibilities</p><p>REPRESENTATION</p><p><br></p><p>Represents COOPI in the country of competence, in institutional relations with the different Bodies, Partners, local and international Organisations;</p><p>Manages relations with major institutional donors for both ongoing and potential projects;</p><p>Ensures the organisation's participation in local security meetings;</p><p>S/he is responsible for the image of the organisation in the country.</p><p>DEVELOPMENT</p><p><br></p><p>Checks and proposes to the Regional Coordination, in agreement with the country levels involved, the priorities for action to consolidate opportunities for the organisation's involvement in the country</p><p>Participates in the definition of the country strategy and supervises data collection (projects and coordination) for programming and planning</p><p>MANAGEMENT</p><p><br></p><p>Program management</p><p><br></p><p>Supervises the drafting, writing and preparation of the documentation necessary for the submission of new projects, including budgets, reporting to the Regional Coordination and support offices at headquarters</p><p>Supervises the activities carried out by project managers, ensuring proper implementation in compliance with contractual constraints and donor procedures and in line with COOPI management procedures and standards;</p><p>S/he is responsible for the good quality of project reports and the preparation of monitoring documentation required by headquarters;</p><p>Ensures the transmission of all official and administrative project documentation to headquarters.</p><p>Foreign office management</p><p><br></p><p>S/he is responsible for the different aspects related to the management of the local office: local regulations, security plans, organisation chart, logistics;</p><p>Ensures compliance with the legal and administrative rules of the host country;</p><p>Has power of attorney for legal signature on documents and accounts.</p><p>Personnel management</p><p><br></p><p>S/he is responsible for the management of the country's national personnel, in compliance with the laws of the country;</p><p>Participates on request in the selection of expatriate staff according to the organisation's procedures;</p><p>Participates in information, training and evaluation activities for national and staff;</p><p>Coordinates and supervises the management of expatriate staff employed in the country.</p><p>Security management</p><p><br></p><p>S/he is responsible for the security of expatriate and national personnel present in the country, for the proper information, training, implementation and compliance with security procedures.</p><p>Economic and financial management</p><p><br></p><p>S/he is co-responsible -with the Regional Coordination- for the budget, sustainability and economic performance of the country.</p><p>Communication management and fund raising</p><p><br></p><p>Collaborates with the Institutional Communication and Fundraising areas, at headquarters, for visibility, communication, awareness-raising and fundraising activities (campaigns, distance support) for the country of competence.</p><p>Requirements</p><p>ESSENTIAL</p><p><br></p><p>University degree in relevant subjects;</p><p>Relevant work experience of at least five years is required;</p><p>At least 5 years of proven and successful experience in similar roles in humanitarian aid and international development;</p><p>Demonstrated skills in effective communication (oral and written), negotiation, managing multiple tasks simultaneously and organisation;</p><p>Experience in dealing with governmental/local authorities, international organisations (IOs) and NGOs;</p><p>Demonstrated ability to work in stressful and pressurised environments;</p><p>Experience of working in conflict-prone contexts (preferred);</p><p>Proven ability to manage a team (essential);</p><p>Fluent knowledge of the English language;</p><p>Computer skills.</p><p>DESIDERED</p><p><br></p><p>Experience in logistics, procurement and security;</p><p>Previous working experience in Lebanon (plus);</p><p>Previous working experience with COOPI (plus);</p><p>Experience in managing complex consortia/partnerships</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Plan, organize, control and direct the work of employees responsible for the preparation and presentation of a broad array of cakes, pastries, desserts, petits fours and breads which meet customer expectations.</p><p>The job of Pastry Chef is executed satisfactorily when:</p><ul><li>Assist the Executive Pastry Chef in the supervision of all employees in the Pastry/Bakery kitchen.</li><li>Assist the Executive Pastry Chef in establishing culinary standards specific for Pastry/Bakery which meets the need of the target market.</li><li>Develop and maintain up-dated operations manuals for all Food Production and Stewarding sections and in making recipes and maintain up-dated and accurate costing of all dishes prepared and sold in the Food and Beverage operation.</li><li>Inspect daily, all fresh food received to ensure a high quality is maintained.</li><li>Inspect several times daily all food stores and refrigerated areas and suggest, where necessary, correct storage methods to comply with Health &amp; Safety regulations, to avoid spoilage and ensure regular turnover of food items and give completed check lists to the Executive Pastry Chef.</li><li>Check on a daily basis food preparation, individual costs, quality, quantity inventories and portion control.</li><li>Liaise with the Chief Steward in order to ensure high standards of cleanliness are maintained in all areas of the Pastry/Bakery kitchen, such as machinery and small kitchen equipment.</li><li>Plan the duty rosters on weekly basis.</li><li>Ensure the proper purchasing request, store requisitioning and controlling of supplies.</li><li>Work with Executive Pastry Chef and Director of Human Resource to ensure the departmental performance of staff is productive and assist in planning for future staffing needs.</li><li>Ensure training needs analysis of Kitchen staff is carried out and training programs are designed and implemented to meet needs.</li><li>Provide input for probation and formal performance appraisal discussions in line with company guidelines.</li><li>Coach, counsel and discipline staff, provide constructive feedback to enhance performance.</li><li>Work with Executive Pastry Chef in the preparation and management of the department s budget.</li><li>Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines.</li><li>Maintain a hygienic kitchen and personal hygiene.</li><li>Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.</li><li>Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.</li><li>Initiate action to correct a hazardous situation and notify supervisors of potential dangers.</li><li>Log security incidents and accidents in accordance with hotel requirements.</li><li>Implement and practice HACCP.</li></ul><p>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p><p><strong>Desired Candidate Profile</strong></p>NATIONALITY : Lebanese EDUCATION : Hospitality management or equivalent HACCP certification EXPERIENCE: To fill the position, the following is required:<br>Minimum 3 years kitchen experience<br>Minimum 1 years in a pastry kitchen role, preferably with a 5* Hotel chain<br>Experience in the retail sector is beneficial<br>International experience preferred<br>LANGUAGE : Local language excellent oral and written skills<br>English excellent oral and written skills<br>Additional language - beneficial<br>COMPETENCIES:<br>Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.<br>Excellent written and verbal communication skills.<br>Ability to establish and retain effective working relationships with hotel staff and clients/vendors.<br>Ability to identify and delegate tasks effectively.<br>Excellent organizational and time management skills.<br>Applies a professional, confidential and ethical approach at all times.<br>Works in a safe, prudent and organized manner.<br>Knowledgeable of food safety regulations.<br>TECHNICAL COMPETENCIES:<br>Ability to operate computer and office equipment.<br>Prowess in Excel and Word.<br>INDIVIDUAL CHARACTERISTICS:<br>To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:<br>Passionate for Food &amp; Beverage<br>People Oriented<br>Passionate for European luxury<br>Entrepreneurial<br>Straightforward<br>Business Acumen<br>Sense of responsibility<br>Leader<br>Team player<br>Analytical thinker<br>Flexible and reliable<br>Tolerant and open minded<br>Works well under pressure

<p>Provides mostly evening and weekend (provides support during morning shifts if needed) public service support at the Circulation Desk, delivering high-quality customer service while completing circulation transactions and responding to basic reference, directional, and access-related queries. Supports access to library resources by assisting patrons in locating materials in the stacks and by supplying PDFs in accordance with copyright and licensing guidelines. Maintains the print collection through shelving, stack organization, and participation in stacks shifting projects. In coordination with the circulation team, helps ensure appropriate staffing coverage during extended hours, contributes to maintaining a comfortable, safe, and quiet study and research environment, and monitors the proper functioning of public-service equipment (photocopiers, printers, and scanners), reporting technical issues to IT support staff as needed. Assists librarians with special projects, supports outreach events, and ensures the timely and accurate collection and reporting of circulation and reading-room statistics.</p><p>1. Duties Performed:</p><ul><li>Staffs the SML s Circulation Desk mostly during evening and weekend shifts.</li><li>Coordinates the monthly circulation schedule to ensure consistent coverage, particularly during extended library hours.</li><li>Assists students, faculty, and staff in locating materials in the stacks and using library collections effectively.</li><li>Performs circulation transactions (check-out/check in, renewals, holds/requests) in accordance with library policies and procedures.</li><li>Responds courteously and professionally to basic reference, informational, and directional inquiries.</li><li>Refers complex or in-depth inquiries to librarians, as appropriate.</li><li>Maintains print collection organization and integrity by shelving and shelf-reading; verifies shelf order, supports stacks shifting projects, resolves stack discrepancies, reports missing/lost/damaged items for replacement/repair/rebinding decisions; and assists with inventory projects including system-generated lists and reports.</li><li>Supports access to library resources by providing PDFs/document delivery in compliance with copyright and licensing guidelines.</li><li>Monitors the proper functioning of library equipment (computers, printers, scanners, and photocopiers).</li><li>Reports malfunctions promptly to the IT support staff and follows up as needed.</li><li>Ensures timely and accurate collection, tracking, and reporting of circulation, reading room, and user statistics.</li><li>Helps maintain a comfortable, safe, and quiet study and research environment.</li><li>Enforces library conduct policies tactfully and addresses user conduct issues as needed, escalating concerns when appropriate.</li><li>Supports SML s outreach activities and events by assisting with set-up, logistics, and on-site support during events.</li><li>Assists medical librarians with special projects and operational tasks, as assigned.</li><li>Performs other related duties as requested.</li></ul><p>2. Work Contacts:</p><p>Regular contacts with work associates and frequent contacts with AUB and external users.</p><p>3. Independence of Operation:</p><p>Reports to the Head of Saab Medical Library. Performs duties according to established library policies, procedures, and service standards.</p><p>4. Supervisory Responsibility:</p><p>None.</p><p>5. Physical Effort:</p><p>Ability to work in stacks and perform routine physical tasks including standing for extended periods, walking, bending, reaching, pushing carts, and lifting/handling typical library materials. Physical activity is required for approximately 40% of working time.</p><p>6. Work Conditions:</p><p>Clean and pleasant. Evening and weekend shifts (supports morning shifts whenever needed).</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in biology, chemistry, nutrition, or a health-related field.</li><li>3-5 years of related experience preferably in an academic institution or another customer-focused setting.</li><li>Very good command of English and Arabic.</li><li>Basic command of French is preferred.</li><li>Basic computer proficiency and ability to learn and use library systems and workflows quickly.</li><li>Good familiarity with Microsoft Office tools including Word, Excel, and PowerPoint.</li><li>Strong customer service skills and a user-centered approach; ability to enforce library policies (quiet/safe environment) politely and firmly.</li><li>Clear, professional verbal and written communication skills; ability to coordinate effectively with colleagues and users.</li><li>Strong attention to detail for shelving/shelf-reading, statistics tracking, and record accuracy.</li><li>Dependable, punctual, and able to work independently particularly during evening/weekend shifts while adhering to established procedures and service standards.</li><li>Discretion and professionalism in handling user information and internal records.</li></ul>

<p><h4>Mindrift is looking for skilled mobile app developers (React Native, Flutter, Swift, or Kotlin) to join the Tendem project and build native and cross-platform mobile applications for real-world use cases.</h4> <p>In this role, you'll apply your mobile engineering expertise to build stable, performant, and user-friendly applications for iOS and Android. This part-time remote opportunity is ideal for professionals with hands-on experience shipping iOS and/or Android apps, working with platform APIs, and handling the full mobile development lifecycle.</p> <h4>What we do</h4> <p>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p> <h4>About the role</h4> <p>This is a freelance role for a Tendem project. As a mobile app developer, you'll design, build, and refine mobile applications across categories such as utilities, fitness/wellness, games, productivity, delivery, and content apps—for iOS, Android, or both, using native or cross-platform frameworks.</p> <h4>Key responsibilities</h4> <ul> <li>Build mobile applications using React Native, Flutter, Swift (iOS), or Kotlin (Android).</li> <li>Implement responsive mobile UIs that follow platform conventions (iOS HIG, Material Design).</li> <li>Integrate native device features (camera, push notifications, location, storage, biometrics).</li> <li>Connect apps to backend APIs, handle offline state, caching, and synchronization.</li> <li>Implement monetization features where required (in-app purchases, ads, subscriptions).</li> <li>Review, debug, optimize, and refactor mobile application code to improve correctness, performance, battery efficiency, and maintainability.</li> <li>Debug platform-specific issues and prepare builds for distribution (TestFlight, Play Console).</li> </ul> <h4>Educational qualifications</h4> <ul> <li>At least 3 years of relevant experience in mobile app development (required).</li> <li>Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.</li> </ul> <h4>Academic and/or professional experience</h4> <p>Candidates should have a strong foundation in mobile application development, platform-specific UI/UX patterns, and building stable, high-quality mobile experiences for iOS and Android. We are looking for specialists who can confidently work with native or cross-platform frameworks, integrate device APIs and backend services, and build production-ready mobile applications. Strong attention to detail, performance awareness, and the ability to work independently are essential.</p> <h4>Technical skills (essential)</h4> <ul> <li>Hands-on experience with at least one of: React Native, Flutter, Swift/SwiftUI (iOS), or Kotlin/Jetpack Compose (Android).</li> <li>Solid understanding of mobile UI patterns, navigation, state management, and platform guidelines.</li> <li>Experience integrating REST APIs, handling async data, and managing local storage.</li> <li>Familiarity with native device APIs (notifications, camera, location, storage, biometrics).</li> <li>Experience with mobile build tools, code signing, and submission to App Store/Google Play.</li> <li>Experience implementing in-app purchases, ads, or subscriptions is a plus.</li> <li>Familiarity with backend services such as Firebase, Supabase, or similar is a plus.</li> </ul> <h4>Additional requirements</h4> <ul> <li>Strong attention to detail and commitment to performance, stability, and platform polish.</li> <li>Self-directed work ethic with the ability to ship complete mobile features independently.</li> <li>Portfolio of shipped mobile apps (required, with App Store/Google Play links preferred).</li> <li>English proficiency: Upper-intermediate (B2) or above (required).</li> </ul> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $35 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <h4>Why this freelance opportunity might be a great fit for you?</h4> <ul> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li> </ul></p><p></p>

<p><h4>Mindrift Bot Developer Opportunity</h4> <p>Mindrift is looking for skilled bot developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project and build conversational bots and messaging-platform integrations for real-world applications. In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p> <h4>What we do</h4> <p>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p> <h4>About the role</h4> <p>This is a freelance role for a Tendem project. As a bot developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p> <h4>Key responsibilities</h4> <ul> <li>Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.</li> <li>Design and implement conversational flows, dialogue state, and fallback handling.</li> <li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li> <li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li> <li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li> <li>Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.</li> <li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li> </ul> <h4>Requirements and benefits</h4> <p><strong>Educational qualifications</strong></p> <ul> <li>At least 3 years of relevant experience in backend, integration, automation, or bot development (required).</li> <li>Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.</li> </ul> <p><strong>Academic and/or professional experience</strong></p> <p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p> <p><strong>Technical skills (essential)</strong></p> <ul> <li>At least 1 year of hands-on experience building bots for at least one major messaging platform (WhatsApp, Telegram, Discord, Slack, or similar) is required.</li> <li>Strong command of Python or Node.js for backend bot logic.</li> <li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li> <li>Experience with relational or NoSQL databases for storing conversation state and user data.</li> <li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li> <li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li> <li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS).</li> </ul> <p><strong>Additional requirements</strong></p> <ul> <li>Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.</li> <li>Self-directed work ethic with the ability to design and ship complete bots independently.</li> <li>Portfolio or examples of bots you've built (required).</li> <li>English proficiency: Upper-intermediate (B2) or above (required).</li> </ul> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $35 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <h4>Why this freelance opportunity might be a great fit for you?</h4> <ul> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li> </ul></p><p></p>

<p>Individuals in the Customer Support Analyst I role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 help desk support. They work with a broad range of infrastructure products and basic networking components. They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member. Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products. Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements. Handle Service Task / End-User Support : First point of contact and day-to-day technical support to end users Respond to Level 1 and 2 support requests via the IT Ticketing system Enter call data into the tracking system Provide user access service in accordance with established procedures Diagnose problems systematically and evaluate multiple options before escalation Meet agreed service levels and proactively communicate delays or blockers Document problem status, troubleshooting and resolution Endpoint, Hardware, Software &amp; Peripheral Support: Configure, deploy, maintain and troubleshoot laptops, desktops, mobile devices, printers, scanners, meeting-room equipment and other IT peripherals Perform standard software installations, updates, upgrades and endpoint configuration Perform minor hardware and peripheral troubleshooting and coordinate warranty/vendor repairs Prepare equipment for new starters, transfers, replacements and field deployments Ensure endpoint configurations comply with ICT and security standards IT Asset &amp; Inventory Management: Maintain complete, accurate and current IT asset records Record asset allocation, movement, repair, replacement, return and disposal Conduct periodic physical verification and investigate discrepancies proactively Ensure assets are correctly assigned to users and locations Support the complete IT asset lifecycle Projects, Field Support &amp; Operational Activities : Independently manage assigned activities and deliverables within ICT projects Prepare simple implementation plans, timelines and status updates Identify dependencies, risks and blockers and escalate them proactively Provide IT support to WVL offices and field locations as required Travel to remote offices for installations, troubleshooting, maintenance and assessments Prepare required equipment, tools and documentation before field visits Support testing, rollouts, migrations and technology improvements Security, Compliance &amp; Service Continuity: Adhere to WVL and corporate ICT security policies, procedures and standards Support endpoint security, patching, encryption, MFA and other required controls Promptly report suspected security incidents, vulnerabilities, lost equipment or policy violations Protect credentials, organizational information and IT equipment Support business continuity and recovery procedures relevant to end-user technology Ensure Documentation, Communications and Service Improvement: Create and maintain documentation of issue resolutions, procedures and troubleshooting guides Document solutions to common problems and contribute to the Knowledge Base Communicate updates on issues in a timely manner Alert team members about recurring problems Participate in integration and user acceptance testing Recommend practical improvements to service quality and support processes Train or guide co-workers on supported functionality where required. Vendor &amp; Procurement Support: Coordinate with vendors and service providers for technical support, repairs, warranties and replacements Track equipment sent for repair and follow up until closure Escalate delayed vendor actions and maintain appropriate records Assess technical requirements before recommending hardware or software purchases Ensure proposed purchases comply with ICT standards and have appropriate business/technical justification Follow WVL procurement and approval procedures Perform Other Duties as Required: Attend relevant WVL meetings and participate in capacity-building activities as needed Act responsibly regarding own security and contribute to a positive security culture Report safeguarding incidents as required by policy Abide by security policies and procedures and report incidents or breaches to the appropriate manager Perform other duties as assigned by the Line Manager</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science or another related field. Relevant IT certifications such as Microsoft or CompTIA are an advantage. Demonstrated practical experience in IT service desk, desktop support or a comparable technical support role. Typically 2 to 3 years of IT work experience. Demonstrated ability to independently troubleshoot hardware, software, Windows/Microsoft 365 endpoints and basic network issues. Experience with IT asset management, vendor coordination and supporting multiple priorities is required. Effective written and verbal communication in English. The position requires ability and willingness to travel independently and frequently to WVL offices and field locations. Occasionally lift and carry IT equipment and peripherals, and perform basic physical tasks associated with IT support, such as connecting equipment, installing peripherals, and accessing equipment in office/network environments. Experience with Microsoft 365 administration/support, including Outlook, Teams, OneDrive and SharePoint Experience with Windows 10/11 endpoint administration and troubleshooting Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, IP addressing and network troubleshooting Experience with network printers and peripheral troubleshooting IT service management / ITIL knowledge or certification Experience working in a multi-office or field-support environment Demonstrated ability to manage multiple priorities independently and communicate progress proactively</p>

<p>CPCD is a global firm specializing in monitoring, evaluation, research, and consultancy. Established in 2018, we aim to create sustainable and long-lasting development for our clients, partners, and communities through evidence-based and data-driven solutions. CPCD provides high-quality assessments, evaluations, third-party monitoring (TPM), research, capacity-building, and training services delivered by experienced teams working across humanitarian and development contexts. CPCD is currently implementing and preparing for several research, assessment, monitoring, and evaluation assignments in Lebanon . We are therefore seeking experienced, motivated, and culturally sensitive Remote Enumerators / Online Researchers based in Lebanon to support data collection activities conducted remotely.</p><p>The primary objective of the Remote Enumerator is to collect high-quality, reliable, accurate, and verifiable data remotely from targeted respondents, households, key informants, and other participants while strictly adhering to approved methodologies, ethical standards, safeguarding requirements, and data protection protocols. Data collection may be conducted through telephone interviews, online interviews, digital questionnaires, and other remote data collection methods , depending on the specific assignment.</p><p>Under the direct supervision of the Team Leader and CPCD M&amp;E/Research Team , the Enumerator will be responsible for the following:</p><ul><li><b>Pre-Assignment Preparation</b></li><ul><li>Participate fully in mandatory online training sessions covering data collection tools, methodologies, ethical guidelines, safeguarding, PSEA, Do No Harm, informed consent, and data protection.</li><li>Thoroughly review and understand questionnaires, interview guides, consent procedures, respondent lists, and assignment instructions.</li><li>Participate in pilot testing of data collection tools and provide feedback on clarity, functionality, and respondent understanding.</li><li>Become familiar with digital data collection platforms such as KoboToolbox, Kobo Collect, ODK, other platforms , depending on project requirements.</li></ul><li><b>Remote Data Collection</b></li><ul><li>Conduct interviews and surveys remotely through telephone calls, or web-based data collection tools .</li><li>Contact assigned respondents professionally and respectfully according to the approved respondent list or sampling methodology.</li><li>Obtain informed consent before beginning each interview and clearly explain the purpose of the study, confidentiality measures, voluntary participation, and the respondent's right to refuse or withdraw.</li><li>Administer questionnaires accurately and consistently in Arabic or other relevant languages , depending on respondent needs.</li><li>Ask questions neutrally and objectively without leading or influencing respondents.</li><li>Probe appropriately for clarification while maintaining the intended meaning of the questions.</li><li>Accurately record responses using the designated digital data collection system.</li><li>Conduct or support remote Key Informant Interviews (KIIs), telephone surveys, online interviews, and other quantitative or qualitative data collection activities as required.</li><li>Meet agreed daily productivity targets while maintaining high standards of data quality.</li><li>Maintain regular communication with the Team Leader regarding progress, respondent availability, non-response cases, and any challenges encountered.</li></ul><li><b>Data Quality and Security</b></li><ul><li>Review completed questionnaires daily to ensure completeness, consistency, and accuracy before submission.</li><li>Correct identified errors or inconsistencies promptly in coordination with the Team Leader.</li><li>Submit completed data according to the agreed timelines and procedures.</li><li>Maintain strict confidentiality of respondent information and personally identifiable data.</li><li>Do not share, copy, photograph, record, or distribute respondent information outside authorized project systems.</li><li>Ensure that devices, internet connections, documents, and digital files used for the assignment are appropriately secured.</li><li>Comply fully with CPCD's data protection and data quality assurance procedures.</li></ul><li><b>Ethics, Safeguarding, and Reporting</b></li><ul><li>Uphold the highest standards of professional conduct, confidentiality, neutrality, respect, and integrity.</li><li>Adhere to PSEA, safeguarding, Do No Harm, and informed consent principles throughout all interactions with respondents.</li><li>Maintain zero tolerance for Sexual Exploitation and Abuse (SEA), harassment, discrimination, fraud, or misconduct.</li><li>Immediately report any safeguarding concern, complaint, ethical issue, or significant challenge to the Team Leader.</li><li>Follow approved referral procedures where applicable.</li><li>Participate in regular online debriefing sessions and report progress, challenges, and lessons learned.</li></ul></ul><p>The assignment will be conducted remotely/online . Enumerators will be expected to work from a suitable private environment that allows confidential and professional communication with respondents. Working hours and daily targets will depend on the requirements of each assignment. Engagement will generally be assignment-based / short-term , depending on project needs and data collection schedules.</p><p>Interested and qualified candidates are invited to submit their applications through the link below. Application Deadline: ASAP Please apply through this link: https://ee-eu.kobotoolbox.org/x/3U33SWt7 Only shortlisted candidates will be contacted for an interview and provided with further details regarding upcoming assignments.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Currently based in Lebanon , with good knowledge of the Lebanese context and communities.</li><li>Minimum of an institute degree, diploma, university degree, or equivalent qualification, preferably in Social Sciences, Statistics, Economics, Development Studies, Public Health, Education, or another relevant field.</li><li>At least two years of previous experience in quantitative and/or qualitative data collection, surveys, research, assessments, monitoring, or evaluation.</li><li>Fluency in Arabic is mandatory.</li><li>Strong verbal communication and interviewing skills.</li><li>Ability to conduct professional interviews by telephone or through online communication platforms.</li><li>Good proficiency in using computers, smartphones, tablets, and digital data collection tools.</li><li>Previous experience with KoboToolbox, ODK, or similar platforms is an advantage.</li><li>Reliable access to a computer and/or smartphone and stable internet connection .</li><li>Ability to work remotely and independently while maintaining regular coordination with the assigned supervisor.</li><li>Strong attention to detail and commitment to accuracy, confidentiality, and ethical data collection.</li><li>Ability to meet daily targets and work according to project timelines.</li><li>Previous experience working with CPCD or other recognized research, M&amp;E, humanitarian, development, or consultancy organizations .</li><li>Experience in sectors such as Food Security and Livelihoods, WASH, Protection, Nutrition, Education, Health, Shelter, Cash Assistance, or Social Protection.</li><li>Experience engaging remotely with Lebanese communities, refugees, displaced populations, or vulnerable groups.</li><li>Good command of English is considered an asset.</li></ul>