وظائف مدير العمليات - بيروت لبنان

⭐️FEATURED VACANCY – ADMINISTRATIVE ASSISTANT <br> <br>GSM Facility Services, an established company operating in the cleaning, security, and facility management sector, is hiring a full-time Administrative Assistant for its Zalka office. <br> <br>This is an excellent opportunity to join a growing company and gain practical exposure to administration, HR support, accounting coordination, customer service, and daily business operations. <br> <br>Job Responsibilities: <br> <br>* Manage daily administrative and office activities <br>* Answer telephone calls, emails, and customer inquiries <br>* Prepare quotations, invoices, receipts, and basic reports <br>* Organize contracts, employee records, and company documents <br>* Monitor employee attendance and payroll information <br>* Assist with recruitment and general HR administration <br>* Follow up with customers and coordinate service requests <br>* Schedule appointments and support management <br>* Maintain accurate physical and electronic filing systems <br>* Perform other administrative duties required for smooth office operations <br> <br>Candidate Profile: <br> <br>* Organized, responsible, and detail-oriented <br>* Strong communication and follow-up skills <br>* Good knowledge of Microsoft Word and Excel <br>* Able to multitask and manage different responsibilities <br>* Comfortable communicating with customers and employees <br>* Willing to learn and grow within the company <br>* Preferably living in Zalka, Jal El Dib, Antelias, Dora, Bourj Hammoud, or nearby areas <br> <br>Previous experience is not mandatory. Candidates will be evaluated based on their skills, seriousness, communication, and ability to learn. <br> <br>Employment Details: <br> <br>* Position: Administrative Assistant <br>* Location: Zalka, Metn, Lebanon <br>* Working hours: Monday to Friday, 8:30 AM–5:30 PM <br>* Days off: Saturday and Sunday <br>* Monthly salary: USD 900 <br>* Employment type: Full-time <br> <br>Why Join GSM Facility Services? <br> <br>* Stable, full-time office position <br>* Five-day working week <br>* Exposure to several areas of business administration <br>* Opportunity to develop professionally within a growing facility services company <br>* Professional and dynamic working environment <br> <br>Important: <br> <br>Please apply only if the location, working hours, responsibilities, and USD 850 monthly salary are suitable for you. <br> <br>Interested candidates should submit an updated CV through HireLebanese

We are seeking a dependable and organized Storekeeper to manage the receipt, storage, and issuance of construction materials, tools, equipment, and supplies. The Storekeeper will maintain accurate inventory records, ensure proper stock levels, and support site operations by providing timely and efficient material management. <br> <br>Responsibilities <br>Receive, inspect, and verify incoming materials, equipment, and supplies against purchase orders and delivery notes. <br>Store materials safely and systematically to ensure easy identification and retrieval. <br>Issue materials, tools, and equipment to site personnel based on approved requests. <br>Maintain accurate inventory records and update stock movements in the inventory management system. <br>Conduct regular stock counts and periodic physical inventory audits. <br>Monitor inventory levels and notify the Procurement department of low-stock or reorder requirements. <br>Ensure proper labeling, handling, and storage of materials to prevent damage, loss, or deterioration. <br>Prepare daily, weekly, and monthly inventory and stock movement reports. <br>Coordinate with Procurement, Warehouse, and Site Engineers regarding material deliveries and requirements. <br>Track and maintain records of tools and equipment issued to employees and subcontractors. <br>Ensure compliance with company policies, safety regulations, and warehouse procedures. <br>Investigate and report inventory discrepancies, damaged goods, or shortages. <br>Maintain a clean, organized, and safe storage area. <br>Assist with year-end inventory and internal or external audits. <br>Perform other related duties as assigned by management. <br>Qualifications <br>Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field. <br>2–5 years of experience as a Storekeeper, Warehouse Assistant, or Inventory Controller, preferably in the construction industry. <br>Knowledge of inventory management principles and warehouse operations. <br>Experience using ERP or inventory management systems. <br>Proficiency in Microsoft Excel and MS Office. <br>Strong organizational and record-keeping skills. <br>High attention to detail and accuracy. <br>Good communication and teamwork skills. <br>Ability to work under pressure and handle multiple priorities

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Amaken is hiring a Senior Accountant for a poultry and agricultural company based in Lebanon.</p><p>The Senior Accountant will be responsible for overseeing the company's accounting operations, ensuring the accuracy of financial records, preparing financial statements, and maintaining compliance with Lebanese tax and labor regulations.</p><p><b>Key Responsibilities:</b></p><ul><li>Maintain and oversee the company's general ledger and accounting records.</li><li>Prepare and review monthly, quarterly, and annual Trial Balances.</li><li>Prepare accurate financial statements, including the Statement of Financial Position, Statement of Profit or Loss, and Cash Flow Statement.</li><li>Perform month-end and year-end closing activities, including journal entries, accruals, and reconciliations.</li><li>Reconcile bank accounts, customer accounts, supplier accounts, and balance sheet accounts.</li><li>Ensure the accuracy and completeness of accounting transactions in accordance with accounting standards.</li><li>Prepare, review, and submit Lebanese VAT declarations while ensuring compliance with applicable tax regulations.</li><li>Handle NSSF calculations, declarations, and ensure compliance with Lebanese labor and social security requirements.</li><li>Monitor accounts payable and accounts receivable activities.</li><li>Assist in budgeting, forecasting, and financial analysis.</li><li>Coordinate with external auditors during annual audits and provide all required documentation.</li><li>Support management by preparing financial reports and providing insights to support business decisions.</li><li>Ensure compliance with company policies, accounting standards, and Lebanese financial regulations.</li><li>Identify opportunities to improve accounting processes and internal controls.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The ideal candidate has strong experience with trial balance preparation, month-end and year-end closing, Lebanese VAT, and NSSF reporting.</p><p>Qualifications:</p><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>5 years of experience as a Senior Accountant or in a similar accounting role.</li><li>Strong knowledge of Trial Balance preparation and financial statement preparation.</li><li>Solid understanding of Lebanese VAT regulations and VAT filing procedures.</li><li>Hands-on experience with NSSF calculations, declarations, and compliance.</li><li>Strong knowledge of month-end and year-end closing processes.</li><li>Experience with accounting software or ERP systems.</li><li>Advanced proficiency in Microsoft Excel.</li></ul><p></p></section>

Exclusive Brand SARL is seeking an experienced and detail-oriented Senior Accountant to manage the company’s day-to-day accounting activities, financial records, reporting, reconciliations, and compliance requirements. <br>Minimum of 3 years of accounting experience, strong analytical skills, excellent attention to detail, and good knowledge of Lebanese accounting and taxation requirements. <br> <br>Key Responsibilities <br> <br>• Manage and maintain accurate accounting records and general ledger entries. <br>• Handle accounts payable and accounts receivable. <br>• Prepare and follow up on customer and supplier statements and reconciliations. <br>• Perform monthly bank reconciliations and monitor cash and bank transactions. <br>• Prepare monthly, quarterly, and annual financial reports. <br>• Assist in preparing Profit & Loss Statements, Balance Sheets, and Cash Flow reports. <br>• Monitor company expenses, payments, collections, and outstanding balances. <br>• Manage invoicing, credit notes, debit notes, and payment documentation. <br>• Follow up on customer collections and aging reports. <br>• Maintain accurate inventory accounting and coordinate stock reconciliation with the warehouse and operations team. <br>• Monitor landed costs related to imported goods, including freight, customs, and other related expenses. <br>• Assist management with budgeting, cash-flow planning, cost control, and financial analysis. <br>• Ensure proper filing and documentation of all accounting transactions. <br>• Coordinate with external auditors, banks, suppliers, customers, and relevant authorities when required. <br>• Assist with VAT, taxation, payroll, NSSF, and other statutory accounting requirements applicable in Lebanon. <br>• Ensure compliance with company accounting policies and internal controls. <br>• Report any financial discrepancies or irregularities to management. <br>• Support management with financial information required for business decisions. <br> <br>Qualifications & Experience <br> <br>• Bachelor's degree in Accounting, Finance, Business Administration, or a related field. <br>• Minimum 3 years of relevant accounting experience. <br>• Previous experience in a trading, importing, or distribution company is highly preferred. <br>• Good knowledge of Lebanese accounting, VAT, taxation, and NSSF procedures. <br>• Strong knowledge of Microsoft Excel and Microsoft Office. <br>• Experience using professional accounting/ERP software. <br>• Good command of English and Arabic, written and spoken

⭐️FEATURED VACANCY – ADMINISTRATIVE ASSISTANT <br> <br>GSM Facility Services, an established company operating in the cleaning, security, and facility management sector, is hiring a full-time Administrative Assistant for its Zalka office. <br> <br>This is an excellent opportunity to join a growing company and gain practical exposure to administration, HR support, accounting coordination, customer service, and daily business operations. <br> <br>Job Responsibilities: <br> <br>* Manage daily administrative and office activities <br>* Answer telephone calls, emails, and customer inquiries <br>* Prepare quotations, invoices, receipts, and basic reports <br>* Organize contracts, employee records, and company documents <br>* Monitor employee attendance and payroll information <br>* Assist with recruitment and general HR administration <br>* Follow up with customers and coordinate service requests <br>* Schedule appointments and support management <br>* Maintain accurate physical and electronic filing systems <br>* Perform other administrative duties required for smooth office operations <br> <br>Candidate Profile: <br> <br>* Organized, responsible, and detail-oriented <br>* Strong communication and follow-up skills <br>* Good knowledge of Microsoft Word and Excel <br>* Able to multitask and manage different responsibilities <br>* Comfortable communicating with customers and employees <br>* Willing to learn and grow within the company <br>* Preferably living in Zalka, Jal El Dib, Antelias, Dora, Bourj Hammoud, or nearby areas <br> <br>Previous experience is not mandatory. Candidates will be evaluated based on their skills, seriousness, communication, and ability to learn. <br> <br>Employment Details: <br> <br>* Position: Administrative Assistant <br>* Location: Zalka, Metn, Lebanon <br>* Working hours: Monday to Friday, 8:30 AM–5:30 PM <br>* Days off: Saturday and Sunday <br>* Monthly salary: USD 900 <br>* Employment type: Full-time <br> <br>Why Join GSM Facility Services? <br> <br>* Stable, full-time office position <br>* Five-day working week <br>* Exposure to several areas of business administration <br>* Opportunity to develop professionally within a growing facility services company <br>* Professional and dynamic working environment <br> <br>Important: <br> <br>Please apply only if the location, working hours, responsibilities, and USD 850 monthly salary are suitable for you. <br> <br>Interested candidates should submit an updated CV through HireLebanese

Amaken is hiring a Senior Accountant for a poultry and agricultural company based in Lebanon. <br>The Senior Accountant will be responsible for overseeing the company's accounting operations, ensuring the accuracy of financial records, preparing financial statements, and maintaining compliance with Lebanese tax and labor regulations. <br>The ideal candidate has strong experience with trial balance preparation, month-end and year-end closing, Lebanese VAT, and NSSF reporting. <br> <br>Key Responsibilities: <br>• Maintain and oversee the company's general ledger and accounting records. <br>• Prepare and review monthly, quarterly, and annual Trial Balances. <br>• Prepare accurate financial statements, including the Statement of Financial Position, Statement of Profit or Loss, and Cash Flow Statement. <br>• Perform month-end and year-end closing activities, including journal entries, accruals, and reconciliations. <br>• Reconcile bank accounts, customer accounts, supplier accounts, and balance sheet accounts. <br>• Ensure the accuracy and completeness of accounting transactions in accordance with accounting standards. <br>• Prepare, review, and submit Lebanese VAT declarations while ensuring compliance with applicable tax regulations. <br>• Handle NSSF calculations, declarations, and ensure compliance with Lebanese labor and social security requirements. <br>• Monitor accounts payable and accounts receivable activities. <br>• Assist in budgeting, forecasting, and financial analysis. <br>• Coordinate with external auditors during annual audits and provide all required documentation. <br>• Support management by preparing financial reports and providing insights to support business decisions. <br>• Ensure compliance with company policies, accounting standards, and Lebanese financial regulations. <br>• Identify opportunities to improve accounting processes and internal controls. <br> <br>Qualifications: <br>• Bachelor's degree in Accounting, Finance, or a related field. <br>• 5 years of experience as a Senior Accountant or in a similar accounting role. <br>• Strong knowledge of Trial Balance preparation and financial statement preparation. <br>• Solid understanding of Lebanese VAT regulations and VAT filing procedures. <br>• Hands-on experience with NSSF calculations, declarations, and compliance. <br>• Strong knowledge of month-end and year-end closing processes. <br>• Experience with accounting software or ERP systems. <br>• Advanced proficiency in Microsoft Excel

We're a growing B2B software company building SaaS platforms that help businesses run their operations more efficiently. Our products serve companies across Lebanon and the wider region, and we're growing our commercial team to keep up with demand. <br> <br>We're looking for a B2B Sales & Support Specialist to own the full client relationship — from first conversation through onboarding, renewal, and everyday support. You'll be the main point of contact for our business clients: bringing in new accounts, and keeping existing ones happy, supported, and growing with us. <br> <br>This is a hybrid role that blends sales and account management with hands-on client support — ideal for someone who enjoys both closing deals and building long-term relationships. <br> <br> <br>Sales <br> <br>- Respond to and qualify inbound leads; run outbound outreach to prospective clients <br>- Deliver product demos and walkthroughs tailored to each client's needs <br>- Prepare proposals, quotes, and pricing packages <br>- Negotiate and close new business <br>- Manage your pipeline in our CRM and keep records up to date <br>- Spot upsell and cross-sell opportunities within existing accounts <br> <br>Support <br> <br>- Act as the first point of contact for client questions and issues <br>- Guide new clients through onboarding and setup <br>- Coordinate with our product/technical team to resolve support tickets <br>- Monitor client health and proactively reach out to reduce churn <br>- Collect client feedback and relay it to the product team <br> <br>What We're Looking For <br> <br>- 2+ years of experience in B2B sales, account management, or customer support (SaaS experience is a strong plus) <br>- Fluent in Arabic and English, written and spoken <br>- Strong communication and relationship-building skills <br>- Comfortable juggling a sales pipeline and a support queue at the same time <br>- Self-motivated, organized, and able to work independently <br> <br>Nice to Have <br> <br>- Experience selling or supporting software/SaaS products <br>- Familiarity with CRM and helpdesk tools <br>- Experience working with SMB or B2B clients <br> <br>What We Offer <br> <br>- Competitive salary with performance-based incentives <br>- Room to grow with an expanding, multi-product company <br>- Direct exposure to both sales and customer success functions

We are seeking an experienced Mechanical Engineer with strong hands-on technical knowledge of industrial equipment and tools. The successful candidate must be able to read specifications, drawings, and bills of quantities; understand the client’s actual operational requirements; identify suitable equipment; and communicate confidently with manufacturers and suppliers. We are interested in candidates with practical industry experience, sound technical judgment, attention to detail, and genuine curiosity about machinery, equipment, and new technologies. <br> <br>Duties of the Job: <br>• Lead the preparation and submission of technical and financial tender offers, ensuring compliance, completeness, accuracy, and competitiveness. <br>• Analyze tender specifications and validate technical compliance, ensuring the selection of the most suitable brands and products. <br>• Coordinate with suppliers to obtain quotations, negotiate competitive pricing, delivery lead times, and commercial terms. <br>• Coordinate project execution including: ordering, shipment follow-up, delivery planning, installation, and invoicing. <br>• Build and maintain strong relationships with local and international suppliers and manufacturers. <br>• Develop and manage tender execution plans, ensuring all deadlines and submission requirements are met. <br>• Coordinate internally with Sales, Technical, Procurement, Logistics, Finance, and Management throughout the tendering process. <br>• Respond promptly to tender clarifications, client inquiries, and bidding authority requirements. <br>• Attend pre-bid meetings, site visits, and project coordination meetings whenever required. <br> <br>Experience and Qualifications required: <br>• Bachelor's degree in Mechanical Engineering (Master's degree is a Plus). <br>• Proven 10 years of relevant practical or technical experience in one or more of the following points: <br>→ Automotive workshop equipment <br>→ CNC machines, machine tools, or machining operations <br>→ Packaging and filling machinery <br>→ Industrial refrigeration equipment <br>→ Maintenance equipment and tools <br>→ Measurement, inspection, and testing equipment <br>• Ability to understand the client’s intended application and identify the most technically suitable product or solution. <br>• Experience contacting manufacturers and suppliers to discuss technical requirements, clarify specifications, and obtain suitable offers. <br>• Strong analytical, research, communication, and organizational abilities. <br>• English language is a must (French is a plus). <br>• High level of ethical standards & confidentiality. <br>• Experience with AutoCAD; preparing and reading drawings. <br>• Attention to detail, particularly when comparing specifications, models, options, accessories, standards, and compliance requirements. <br>• Ability to work in a fast-paced and team-oriented environment. <br>• Ability to manage multiple projects simultaneously and work effectively under pressure while meeting deadlines

<p><h4>Description</h4> <p>We are looking for a motivated and detail-oriented security analyst to join our team. In this role, you will support the day-to-day operations of our information security infrastructure, help protect company assets from cyber threats, and assist in maintaining compliance with security policies and standards. This is an excellent opportunity for someone early in their security career who is eager to learn in a hands-on environment.</p> <h4>Key responsibilities</h4> <ul> <li>Monitor security alerts, logs, and events from Bitdefender and escalate incidents as appropriate</li> <li>Assist with gathering IT security data to determine status of mandated fundamentals within the group</li> <li>Assist in the evaluation of proper administration and maintenance of firewalls</li> <li>Support user access management, including provisioning, deprovisioning, and periodic access reviews at the group level</li> <li>Participate in incident response activities, including documentation and post-incident reviews</li> <li>Assist in administering identity and access management (IAM) systems and multi-factor authentication (MFA) solutions</li> <li>Respond to helpdesk tickets related to security issues (e.g., locked accounts, phishing reports)</li> <li>Assist with security awareness training initiatives and phishing simulation campaigns</li> <li>Contribute to compliance efforts related to frameworks such as ISO 27001, NIST, SOC 2, or PCI-DSS (including technical document review)</li> <li>Assist with onboarding and offboarding of new companies to the group</li> <li>Assist with onboarding and offboarding of new employees within the group</li> <li>Assist with development and distribution of appropriate communication regarding IT security within the group</li> <li>Other duties as assigned by direct supervisor</li> </ul> <h4>Requirements</h4> <h4>Required qualifications</h4> <ul> <li>College diploma in cybersecurity or information technology and equivalent practical experience</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, DHCP, firewalls, VPNs)</li> <li>Familiarity with Windows operating system administration</li> <li>Knowledge of core security principles (CIA triad, least privilege, defense in depth)</li> <li>Strong attention to detail and analytical thinking</li> <li>Excellent proficiency in Microsoft Suite</li> <li>Excellent written and verbal communication skills in English</li> <li>Strong ability to work collaboratively in a team environment or independently</li> <li>Excellent problem-solving skills</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>CC certified in cybersecurity certification</li> <li>Exposure to tools such as Bitdefender, VSA, Windows Defender</li> <li>Familiarity with cloud security concepts (AWS, Azure, or GCP)</li> <li>Experience with ticketing systems such as Jira</li> <li>CEH or GPEN certification</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We are looking for a motivated and detail-oriented security analyst to join our team. In this role, you will support the day-to-day operations of our information security infrastructure, help protect company assets from cyber threats, and assist in maintaining compliance with security policies and standards. This is an excellent opportunity for someone early in their security career who is eager to learn in a hands-on environment.</p> <h4>Key responsibilities</h4> <ul> <li>Monitor security alerts, logs, and events from Bitdefender and escalate incidents as appropriate</li> <li>Assist with gathering IT security data to determine status of mandated fundamentals within the group</li> <li>Assist in the evaluation of proper administration and maintenance of firewalls</li> <li>Support user access management, including provisioning, deprovisioning, and periodic access reviews at the group level</li> <li>Participate in incident response activities, including documentation and post-incident reviews</li> <li>Assist in administering identity and access management (IAM) systems and multi-factor authentication (MFA) solutions</li> <li>Respond to helpdesk tickets related to security issues (e.g., locked accounts, phishing reports)</li> <li>Assist with security awareness training initiatives and phishing simulation campaigns</li> <li>Contribute to compliance efforts related to frameworks such as ISO 27001, NIST, SOC 2, or PCI-DSS (including technical document review)</li> <li>Assist with onboarding and offboarding of new companies to the group</li> <li>Assist with onboarding and offboarding of new employees within the group</li> <li>Assist with development and distribution of appropriate communication regarding IT security within the group</li> <li>Other duties as assigned by direct supervisor</li> </ul> <h4>Requirements</h4> <h4>Required qualifications</h4> <ul> <li>College diploma in cybersecurity or information technology and equivalent practical experience</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, DHCP, firewalls, VPNs)</li> <li>Familiarity with Windows operating system administration</li> <li>Knowledge of core security principles (CIA triad, least privilege, defense in depth)</li> <li>Strong attention to detail and analytical thinking</li> <li>Excellent proficiency in Microsoft Suite</li> <li>Excellent written and verbal communication skills in English</li> <li>Strong ability to work collaboratively in a team environment or independently</li> <li>Excellent problem-solving skills</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>CC certified in cybersecurity certification</li> <li>Exposure to tools such as Bitdefender, VSA, Windows Defender</li> <li>Familiarity with cloud security concepts (AWS, Azure, or GCP)</li> <li>Experience with ticketing systems such as Jira</li> <li>CEH or GPEN certification</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You will manage and provide technical oversight of the development and implementation of the Country Program s (CP) emergency response and recovery programming, ensuring effective systems and processes are in place that support high-quality programming that advances Catholic Relief Services (CRS) work in serving the poor and vulnerable. Your knowledge and skills in emergency programming and your management abilities will ensure the delivery of high-quality emergency programming that applies best practices and constantly works towards improving the impact of its benefits to those we serve.</p><p>Roles and Key Responsibilities</p><ul><li>In close collaboration with the CP Senior Management Team and Emergency Technical Advisors and Program Managers, manage the planning, strategy and implementation of all emergency response and recovery activities in line with CRS quality standards, donor requirements, and national and international standards and ensure program components are implemented in an integrated manner with other ongoing CP programming, ensuring staff safety and security.</li><li>Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, contribute to the recruitment process of emergency staff, and complete performance management for direct reports.</li><li>Promote MEAL and knowledge management by leading program/project reviews and reflections with staff and partner representatives and documentation of good practices and lessons learned for assessments, to adjust strategies and implementation plans, to inform future programming initiatives and approaches, and to contribute to organizational learning.</li><li>Represent the organization and collaborate, coordinate and communicate on a regular basis with donors, INGO key sectoral working groups, the UN, and relevant local government and community actors to keep abreast of changing needs and opportunities on the ground, to develop synergies, and to identify opportunities for growth.</li><li>Serve as the technical lead and technical writer to ensure quality emergency proposals per agency and donor standards. Contribute to budgeting and staffing plans and activities for proposals.</li><li>Identify emergency capacity building needs for staff and partner organizations and take the lead on planning emergency training and capacity building programs and activities, developing curriculums, and delivering trainings.</li><li>Ensure timely and appropriate project expenditures in line with financial plans and efficient use and stewardship of project material sources.</li></ul><p>Basic Qualifications</p><ul><li>Master's Degree in International Development, International Relations or relevant field.</li><li>Minimum of 5 years of field-based work experience in a program/project management position with an international NGO, with preferably at least 2-3 years working in emergency response programming.</li><li>Strong knowledge of emergency guidelines and standards.</li><li>Demonstrated ability to represent the organization at coordination meetings with donors, local government, UN, and other international NGOs.</li></ul><p>Preferred Qualifications</p><ul><li>Experience with emergency proposals and strategy design. Familiarity with policies, procedures, and priorities of key institutional donors (i.e. USA, FCDO, ECHO, UN)</li><li>Strong experience implementing market-based approaches in emergency programming</li><li>Experience in building and motivating diverse and talented teams.</li><li>Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.</li></ul><p>Knowledge, Skills and Abilities</p><ul><li>Strong strategic, analytical and problem-solving skills, with ability to make sound judgment and decisions with limited or incomplete information and offer innovative solutions.</li><li>Strong representation and relationship management abilities.</li><li>Ability to relate to people at all levels internally and externally.</li><li>Ability to work long hours in a fast-paced environment and juggle multiple priorities.</li><li>Able to live in an environment where everyday comforts are not ready available.</li><li>Ability to function well in a stressful environment, stay focused, and maintain sufficient work life balance with limited options for downtime activity.</li><li>Proactive, resourceful, solutions-oriented and results-oriented</li></ul><p>Required Languages:</p> Proficiency (verbal and written) in English, Arabic is preferred.<ul><li>Travel: Must be willing and able to travel up to 25%.</li></ul><p>Agency-Wide Competencies (for all CRS staff):</p> These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.<ul><li>Serves with Integrity</li><li>Models Stewardship</li><li>Cultivates Constructive Relationships</li><li>Promotes Learning</li></ul><p>Emergency Competencies:</p> These are rooted in the mission, values, and principles of CRS and used by each staff working in emergencies to fulfill his or her responsibilities and to achieve the desired results.<ul><li>Communicates strategically under pressure.</li><li>Manages stress and complexity.</li><li>Actively promotes safety and security.</li><li>Manages and implements high-quality emergency programs.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Master's Degree in International Development, International Relations or relevant field.</p><p>Minimum of 5 years of field-based work experience in a program/project management position with an international NGO, with preferably at least 2-3 years working in emergency response programming.</p><p>Strong knowledge of emergency guidelines and standards.</p><p>Demonstrated ability to represent the organization at coordination meetings with donors, local government, UN, and other international NGOs.</p><p>Experience with emergency proposals and strategy design. Familiarity with policies, procedures, and priorities of key institutional donors (i.e. USA, FCDO, ECHO, UN)</p><p>Strong experience implementing market-based approaches in emergency programming</p><p>Experience in building and motivating diverse and talented teams.</p><p>Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.</p><p>Strong strategic, analytical and problem-solving skills, with ability to make sound judgment and decisions with limited or incomplete information and offer innovative solutions.</p><p>Strong representation and relationship management abilities.</p><p>Ability to relate to people at all levels internally and externally.</p><p>Ability to work long hours in a fast-paced environment and juggle multiple priorities.</p><p>Able to live in an environment where everyday comforts are not ready available.</p><p>Ability to function well in a stressful environment, stay focused, and maintain sufficient work life balance with limited options for downtime activity.</p><p>Proactive, resourceful, solutions-oriented and results-oriented</p><p>Proficiency (verbal and written) in English, Arabic is preferred.</p><p></p></section>

GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a Customer Service Coordinator who will handle the administrative certification process related to all international medical claims and to the different products and services at Health Services department. <br> <br>Duties & Responsibilities: <br> <br> Supports international partners by providing their inbound adherents with the requested services in a timely manner including: access to the GlobeMed local networks, arranging medical evacuations and repatriations, arranging medial and travel assistance services. <br> Supports GlobeMed operations by providing their outbound adherents with the requested services in a timely manner including: access to the GlobeMed international networks, support with cross border claims, arranging medical evacuations and repatriations, arranging medial and travel assistance services. <br> File and report IHS claims experience; Create international provider on IHS portal and Manage claim on IHS portal <br> Following up with customers to ensure service was delivered and address their needs. <br> Coordinate and following up with GlobeMed departments to ensure services are delivered within acceptable timeframes and quality levels. <br> Provides information to IHS customers about GlobeMed local and international provider networks as well as products and service offerings. <br> Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. <br> Maintains case records by updating case information <br> <br>Qualifications <br> <br>Education: <br> <br>Bachelor’s degree in Nursing. <br> <br>Experience/Knowledge: <br> <br> Basic computer literacy with the ability and willingness to learn and develop knowledge of healthcare insurance and TPA operations. <br> Previous experience in customer service, call center, healthcare, or a similar service-oriented environment is an advantage. <br> <br>Technical Skills/Competencies: <br> <br> Customer Orientation: Strong customer-focused approach with the ability to understand and respond to customer needs. <br> Communication: Professional, empathetic, and patient when dealing with customers, members, and providers. <br> Phone Skills: Clear and effective communication in a customer service environment. <br> Attention to Detail: Accurate and meticulous when handling customer information and requests. <br> Organization: Ability to manage multiple tasks while maintaining service quality and accuracy. <br> Adaptability & Flexibility: Ability to handle different situations and work schedules based on business requirements. <br> Language: Fluent in spoken English & Arabic, and French is a plus