مهندس مكافحة حرائق - بيروت لبنان

Position Summary <br>Soft Flow is seeking a motivated and results-driven Sales Development Representative (SDR) to join our growing sales team. The ideal candidate will be responsible for identifying new business opportunities, conducting outbound prospecting activities, researching target markets, managing customer interactions through CRM systems, and supporting the sales team with accurate reporting and lead qualification. <br>This role is ideal for a professional with 2–4 years of B2B sales experience who enjoys engaging with clients, generating leads, and contributing directly to business growth. <br>________________________________________ <br>Key Responsibilities <br>Lead Generation & Prospecting <br>• Conduct outbound cold calls, emails, and follow-up activities to generate qualified sales opportunities. <br>• Research target companies, industries, and key decision-makers. <br>• Build and maintain prospect databases. <br>• Qualify leads and schedule meetings for the sales team. <br>• Follow up with prospects from marketing campaigns, events, webinars, and referrals. <br>Market & Sales Research <br>• Perform market research to identify new business opportunities and industry trends. <br>• Analyze competitors, market developments, and customer needs. <br>• Develop and maintain target account lists for strategic sales initiatives. <br>• Gather and organize intelligence on potential clients and key stakeholders. <br>CRM Management <br>• Maintain accurate customer and prospect records in the CRM system. <br>• Track all sales activities, communications, and opportunities. <br>• Update lead status and ensure data integrity within the CRM. <br>• Support sales pipeline management and forecasting activities. <br>Reporting & Administration <br>• Prepare weekly and monthly sales activity reports. <br>• Analyze lead generation performance and conversion metrics. <br>• Generate reports on prospecting activities, meetings, and sales opportunities. <br>• Support management with sales research findings and business insights. <br>Customer & Call Management <br>• Handle incoming inquiries and direct them to the appropriate team members. <br>• Maintain a professional and customer-focused approach during all interactions. <br>• Assist in coordinating meetings and follow-up communications. <br>________________________________________ <br>Qualifications <br>Required <br>• Bachelor's degree in Business, Marketing, Management, or a related field. <br>• 2–4 years of experience in B2B sales, lead generation, business development, or inside sales. <br>• Experience conducting cold calls and outbound prospecting. <br>• Strong knowledge of CRM applications (Dynamics 365, or similar). <br>• Experience with market research and sales research activities. <br>• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). <br>• Excellent verbal and written communication skills in English and Arabic. <br>Preferred <br>• Experience in the IT, software, cloud, cybersecurity, or technology sector. <br>• Familiarity with LinkedIn Sales Navigator and lead generation tools. <br>• Understanding of sales pipelines and sales performance metrics. <br>________________________________________ <br>Skills & Competencies <br>• Strong communication and interpersonal skills. <br>• Professional telephone etiquette. <br>• Research and analytical capabilities. <br>• Prospecting and lead qualification skills. <br>• Excellent organizational and time management skills. <br>• Ability to work independently and as part of a team. <br>• Results-oriented and proactive mindset. <br>• Strong attention to detail and reporting accuracy. <br>________________________________________ <br>What We Offer <br>• Competitive salary and performance incentives. <br>• Career growth and development opportunities. <br>• Exposure to leading technology solutions and global vendors. <br>• Collaborative and professional work environment. <br>• Ongoing training and sales enablement programs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span>Role Summary</span></span></b><br><span>Siren Associates is seeking a RMEL Lead to lead the design and implementation of the MEL system for a four-year initiative <span>aimed at strengthening drug prevention and harm reduction efforts in Jordan</span>. The Senior MEL Officer will ensure rigorous data collection, analysis, and reporting across all programme components.<br></span><br><span>Based in Amman and reporting to the Project Manager—while working closely with Siren’s HQ MEL Lead, the officer will oversee perception surveys, support the external final evaluation, and drive learning processes that inform adaptive management and donor reporting. This role requires strong technical expertise in both quantitative and qualitative methods, combined with excellent field coordination and stakeholder engagement skills.</span><br><span><i>Siren is an equal opportunity employer. At Siren we value ethics, dedication, sustainability, safeguarding, respect, and inclusion.</i></span><br><span><i>Are you interested in working with our dedicated team on impactful projects? We welcome applications from all qualified candidates, regardless of background. Do apply!</i></span><br><br><br></span><p><span><span><i>Want to learn more about us? Check our digital brochure: </i></span></span><span><span><i>https://materials.sirenassociates.com/brochure</i></span></span></p><br><span>This position is </span><i><b><span>subject to funding availability</span></b></i><span>. Recruitment, onboarding, and contract issuance will proceed once final donor approvals and funding confirmations are secured.</span><br><br><span><b><span>Key Responsibilities</span></b><br></span><br><span><span><b>MEL System Design &amp; Implementation</b><br></span></span><br><ul><li><span><span>Develop a comprehensive MEL plan that translates the project’s logical framework into clear tools, processes, and timelines.</span></span></li><li><span><span>Define data collection methodologies and monitoring schedules that meet donor requirements.</span></span></li><li><span><span>Set up and manage digital data collection systems (e.g., Kobo or similar platforms) to ensure accurate and efficient data capture.</span></span></li><li><span><span>Establish protocols for data quality assurance, verification, and secure data storage.</span></span></li><li><span><span>Collaborate with project staff to integrate MEL requirements into activity planning and implementation.</span></span></li></ul><b><span>Monitoring and Data Collection</span></b><br><ul><li><span><span>Oversee routine monitoring of all project components, ensuring timely and reliable quantitative and qualitative data collection.</span></span></li><li><span><span>Design and lead perception surveys (baseline, midline, endline), including sampling methodology, tool development, and data analysis.</span></span></li><li><span><span>Recruit, train, and supervise external enumerators, ensuring adherence to ethical and methodological standards.</span></span></li><li><span><span>Provide ongoing technical support to project officers engaged in continuous monitoring activities.</span></span></li></ul><b><span>Evaluation and Learning</span></b><br><ul><li><span><span>Support the commissioning and delivery of the external final evaluation, ensuring evaluators have access to required data and documentation.</span></span></li><li><span><span>Analyze survey and monitoring data to produce high-quality MEL outputs, including perception survey reports, quarterly updates, and donor submissions.</span></span></li><li><span><span>Lead internal learning reviews to assess progress, identify trends, and formulate lessons learned for adaptive management.</span></span></li><li><span><span>Provide evidence-based recommendations to the Project Manager and HQ MEL Lead to inform strategic decisions.</span></span></li><li><span><span>Prepare clear, data-driven presentations, briefs, and reports for internal and external stakeholders.</span></span></li></ul><br><span>Requirements<span><b>Essential Qualifications</b><br></span><br></span><ul><li><span><span>5+ years of experience in MEL, including monitoring framework design and field data collection.<br></span></span></li><li><span><span>Bachelor’s degree in a relevant field (Statistics, Social Sciences, Economics, Development Studies, etc.).<br></span></span></li><li><span><span>Strong experience with quantitative and qualitative research methods, survey design, and data analysis.<br></span></span></li><li><span><span>Proficiency with MEL platforms and tools (e.g., KoboToolbox).<br></span></span></li><li><span><span>Excellent analytical, writing, and presentation skills.<br></span></span></li><li><span><span>Fluency in English (spoken and written).<br></span></span></li><li><span><span>Strong coordination and organisational abilities, including supervision of enumerators.<br></span></span></li><li><span><span>Based in Amman with regular travel to project sites across Jordan.</span></span></li></ul><span><b>Desirable Qualifications</b><br></span><br><ul><li><span><span>Master’s degree in a relevant field.<br></span></span></li><li><span><span>Fluency in Arabic.<br></span></span></li><li><span><span>Experience in security sector reform, health interventions, or development partnerships with police/government entities.<br></span></span></li><li><span><span>Familiarity with civil society grant mechanisms.<br></span></span></li><li><span><span>Knowledge of agile project management or technology-enabled interventions.</span><br></span></li></ul><br><span>Benefits<span><span><i><b>Competitive Employment Conditions</b></i></span></span><br><br></span><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The main challenges: Due to the funding situation and the merger of the Finance and HR departments, the size of the Administration Department has been significantly reduced over the past period. While the mission was able to secure additional funding resources, the current team structure has not been sufficient to fully absorb the increasing workload and support demands. Key challenges included: Delays in accounting closure and financial reporting processes due to limited staffing capacity. Capacity constraints within the Administration Department in the bases following the restructuring. Increased volume of activities resulting from the ongoing emergency response. A high number of project audits, and donor reports requiring financial and administrative support. Increased demand for operational support across bases and departments despite reduced human resources.</p><p>Priorities for the 2/3 first months: Accounting and internal reporting for Q1, Q2 and Q3 of of 2026 Preparation of budget proposals for upcoming funding opportunities (OCHA, GIZ, etc.) Support the budget holders in bases and coordination in the budget financial management Training for the admin supervisors in the bases on accounting and financial management</p><p>Security constraints: The position is based in Beirut with frequent travel to the 2 bases in Saida and Tripoli. The security in the South has been generally fine since theucfire of April 17. However, in areas South of Saida district security is shaky due to frequent IDF air, drone and artillery strikes. Beirut has been more stable since April 17 but in case of escalations airstrikes can heavily affect the Southern Suburbs and potentially other areas</p><p>SI will offer you A salaried position: According to experience, starting from EUR 2310 gross per month (2100 base salary + 10% annual leave allowance paid monthly) and a monthly Per Diem of USD 750. SI also covers accommodation costs and travel expenses between the expatriate's country of origin and the place of assignment. Breaks: During the assignment, a system of alternation between work and time off is implemented at the rate of 7 working days every three months (with a USD 850 break allowance, allocated by Sl). To these breaks periods, SI grants one (1) additional rest day per month worked. Insurance package: Expatriates benefit from an insurance package which refunds all healthcare expenses (including medical and surgical expenses, dental care and ophthalmological expenses, repatriation) and a welfare system including war risks. Essential vaccination and antimalarial treatment costs are refunded.</p><p>LIVING CONDITIONS: Guesthouse in both Beirut and Saida. Private room with bathroom. Big common area and balcony. Functioning Wi-fi. Proximity with restaurants, supermarkets in Saida.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education / academic background: Bachelor s degree in Relevant Field</li><li>EXPERIMENT IN THE HUMANITARIAN SECTOR : 3-4 years</li><li>EXPERIMENT ON SIMILAR POSITION : 3-4 years</li><li>Specific skills and experience: Technical skills 1. Accounting skills including use of ERP software (preferably SAGA and/or Microsoft Navision/business central) 2. Financial Management skills: Budgeting, monitoring and donor financial reporting 3. Cash flow and treasury management 4. Management of sub-awards and partner financial monitoring 5. Advanced Excel Skills (advanced formulas, pivot table, chart presentation and financial modeling) 6. Donor compliance and audit preparation (specially for ECHO, GIZ, AFD and UN agencies) 7. Internal control, risk mitigation and implementation of financial procedures 8. Knowledge if taxation and NSSF regulations (salaries, VAT treatment)</li><li>Transversal skills 1. Highly organized with the ability to prioritize multi tasks effectively 2. Experience in facilitation and/or designing trainings and skills development activities 3. Able to work autonomously, with strong time-management skills 4. Excellent communication skills (written and verbal) 5. Strong team Management and teamwork abilities 6. Ability to perform effectively under presusse and in challenging context 7. Detail-oriented and solution-oriented 8. Strong Computer skills is essential</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Deadline for Applications</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>July 20, 2026<p><b>Hardship Level (not applicable for home-based)</b></p><br>D<p><b>Family Type (not applicable for home-based)</b></p><br><br><br><br><br><br><br><br>Family<p><b>Staff Member / Affiliate Type</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>UNOPS LICA6<p><b>Target Start Date</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>2026-08-01<p><b>Terms of Reference</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>TERMS OF REFERENCE<br>1. General Background<br>According to government estimates, Lebanon hosts approximately 900,000 displaced refugees from Syria and other countries. Despite gradual improvements in some socioeconomic indicators, humanitarian needs remain significant. The 2025 Vulnerability Assessment of Syrian Refugees (VASyR) found that 72 per cent of refugee families live below the poverty line, with 60 per cent living in extreme poverty. <br>UNHCR implements a diverse portfolio of cash assistance programmes covering basic needs, protection, education, and solutions-oriented interventions. These programmes generate significant volumes of operational, financial, monitoring, and vulnerability data that inform programme design and strategic decision making. The largest of these is the regular Multipurpose Cash Assistance (MPCA) programme, which provides monthly support to vulnerable refugee households and serves as a key source of evidence and insights on household vulnerability, expenditure patterns, programme outcomes, and targeting effectiveness.<br>Cash assistance is delivered through a coordinated inter-agency approach led jointly by UNHCR and WFP. The regular MPCA programme is implemented in close partnership with WFP, ensuring a coordinated and efficient response that maximizes coverage of vulnerable refugee households while generating valuable operational and analytical insights.<br> <br>In addition to implementing its own programmes, UNHCR co-leads the Lebanon Cash Working Group (CWG). Through the CWG, UNHCR works with UN agencies, NGOs, donors, and government counterparts to promote harmonized approaches to targeting, transfer values, delivery mechanisms, monitoring, accountability, and data sharing. <br>Given the scale of needs and increasingly constrained resources, robust evidence generation and targeting systems are critical to ensuring assistance reaches those most in need timely. The incumbent will serve within UNHCR’s Cash Based Interventions Unit in Beirut under the overall supervision of the Senior Programme CBI Officer. <br>The unit leads the design, targeting, delivery, monitoring, analysis, and reporting of UNHCR’s cash assistance programmes and currently comprises one international and four national staff members. Working closely with colleagues from Programme, Protection, Registration, Communication with Communities, Data Management, and other functional areas, the incumbent will contribute to the generation, analysis, visualization, and reporting of data and evidence that support programme design, targeting, monitoring, accountability, and strategic decision making across UNHCR’s cash portfolio, while also supporting inter-agency coordination through the Cash Working Group.<br>2. Purpose and Scope of Assignment<br>The CBI Associate will support the analysis, visualization, and reporting of data related to UNHCR’s cash assistance programmes, including vulnerability assessments, programme monitoring, financial transactions, targeting systems, and statistical reporting. The position will contribute to generating evidence and insights that support the effective delivery of humanitarian assistance through Cash Based Interventions (CBI), while ensuring the integrity and effective use of data systems and operational processes.<br>The incumbent will:<br>• Support the management, maintenance, quality assurance, and continuous improvement of databases and information management systems used in UNHCR cash assistance programmes.<br>• Assist in administering the databases supporting the regular Multipurpose Cash Assistance (MPCA) programme and other cash interventions.<br>• Produce routine and ad hoc statistical reports, dashboards, visualizations, charts, and analytical outputs to support programme management, operational decision making, and reporting requirements.<br>• Support the analysis of vulnerability, targeting, monitoring, financial, and operational datasets to generate evidence and insights for programme planning and implementation.<br>• Contribute to the preparation of regular reports and analyses on cash assistance delivery, coverage, targeting outcomes, and beneficiary profiles.<br>• Assist with data validation, reconciliation, and quality control processes to ensure the accuracy, completeness, and reliability of programme data.<br>• Support monthly payment reconciliation, refund processing, and related financial verification activities in coordination with relevant stakeholders.<br>• Conduct data cross-checks to verify beneficiary eligibility, maintain data integrity, and minimize duplication across assistance records.<br>• Maintain and update beneficiary lists and support the timely processing and delivery of cash assistance to eligible households.<br>• Support the analysis and follow up of operational cases, including referrals and reports received from protection, registration, and other functional units that may impact eligibility or assistance delivery.<br>• Liaise with internal units, implementing partners, financial service providers, and other stakeholders to facilitate data exchange, information management, and coordinated implementation of cash assistance activities.<br>• Support the development and documentation of improvements to databases, reporting tools, data workflows, and business processes.<br>• Assist in providing training and technical support to UNHCR staff and partners on data systems, reporting tools, and cash assistance processes.<br>• Promote and apply data protection principles, information security standards, and best practices in the management of beneficiary and programme data.<br>• Monitor database performance, troubleshoot technical issues, and coordinate with relevant teams to resolve system-related challenges.<br>• Support field monitoring activities, missions, and visits to financial service providers and partners to verify implementation arrangements and strengthen programme oversight.<br>• Represent UNHCR in cash assistance related technical meetings, working groups, and coordination forums, as required.<br>• Contribute to inter-agency information sharing, analysis, and evidence generation efforts supporting coordinated cash assistance responses.<br>• Escalate complex incidents, data quality issues, and operational risks to the supervisor for guidance and resolution.<br>• Perform other related duties as required.<br>3. Monitoring and Progress Controls<br>• Maintain cash assistance records with agreed data quality standards, ensuring timely updates, validation, reconciliation, and resolution of data discrepancies.<br>• Produce accurate and timely monthly, quarterly, and ad hoc reports, dashboards, visualizations, and statistical analyses that support programme implementation, targeting, monitoring, and management decision making.<br>• Contribute to evidence generation through analysis of vulnerability, monitoring, financial, and operational data, including the production of analytical briefs, presentations, and programme insights as required.<br>• Provide technical support, training, and coordination with internal stakeholders, partners, and service providers, while ensuring compliance with data protection standards and contributing to improvements in data systems and reporting workflows.<br>4. Qualifications and Experience<br>a. Education (Level and area of required and/or preferred education)<br>• For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher<br>• Relevant university degree in Economics, Statistics, Computer Science, Data science, Database Management is preferred.<br>• Knowledge of English and/or UN working language of the duty station if not English.<br>b. Work Experience<br>Essential<br>• At least 2 years of relevant professional experience in data management, information management, programme support, monitoring, reporting, or database administration, preferably within humanitarian, development, social protection, or refugee assistance programmes<br>• Demonstrated experience managing and maintaining databases, conducting data validation and quality assurance, and supporting the analysis of large datasets. <br>• Experience producing statistical reports, dashboards, visualizations, and analytical products using tools such as Excel, Power BI, SQL, Kobo, ActivityInfo, or similar platforms. <br>• Experience developing scalable, automated workflows and data pipelines through robust application programming and scripting.<br>• Experience supporting cash assistance, humanitarian programming, social protection, or other beneficiary management systems, including payment processing, reconciliation, monitoring, or operational reporting. <br>• Experience coordinating with multiple stakeholders, including partners, service providers, and internal teams, and providing technical support or training on data systems and processes. <br>Desirable<br>• Experience with cash based interventions (CBI), social assistance, or humanitarian cash delivery mechanisms. <br>• Experience with refugee operations, vulnerability assessments, beneficiary targeting, monitoring systems, or inter-agency data management processes<br>• Familiarity with UNHCR systems and tools, including ProGres, CashAssist or similar information management platforms<br>c. Key Competencies<br>Technical Knowledge and Skills<br>• Demonstrated experience in data management, database administration, data quality assurance, and information management.<br>• Strong quantitative and analytical skills, including the ability to analyse, interpret, and present complex datasets.<br>• Advanced proficiency in Microsoft Excel, including data cleaning, validation, analysis, and reporting.<br>• Experience producing dashboards, data visualizations, statistical reports, and analytical products using tools such as Power BI, Excel, SQL, Kobo, ActivityInfo, or similar platforms.<br>• Demonstrate advanced proficiency in at least one programming language such as Python, R, and SQL.<br>• Knowledge of data protection principles and information management best practices.<br>• Strong report writing and presentation skills, including the ability to communicate complex findings to non-technical audiences.<br>• Experience supporting operational processes involving beneficiary management, financial transactions, reconciliation, or programme monitoring.<br>Key Competencies<br>• Analytical thinking and problem solving.<br>• Attention to detail and commitment to data accuracy.<br>• Planning and organizing skills with the ability to manage multiple priorities and deadlines.<br>• Strong interpersonal and communication skills.<br>• Ability to work effectively in a multi-functional and multicultural environment.<br>• High level of integrity, professionalism, and discretion when handling sensitive data.<br>• Ability to work independently while maintaining regular communication with supervisors and stakeholders.<br>• Experience supporting inter-agency coordination, information sharing, and reporting processes.<br>• Ability to identify opportunities for process improvement, automation, and innovation in data management and reporting workflows.<br>• Ability to translate data and analytical findings into actionable operational recommendations.<br>• Demonstrated adaptability and ability to perform effectively in rapidly changing operational environments.<br>Desired Candidate Profile:<br>Nature of the Position:<br>Lebanon hosts approximately 900,000 displaced refugees from Syria and other countries, with humanitarian needs remaining significant. The 2025 Vulnerability Assessment of Syrian Refugees found that 72 per cent of refugee families live below the poverty line and 60 per cent live in extreme poverty. UNHCR implements a diverse portfolio of cash assistance programmes covering basic needs, protection, education, and solutions-oriented interventions, generating substantial operational, financial, monitoring, and vulnerability data to inform programme design and decision-making. The regular Multipurpose Cash Assistance programme is the largest of these programmes and provides monthly support to vulnerable refugee households, while also generating evidence on household vulnerability, expenditure patterns, programme outcomes, and targeting effectiveness. Cash assistance is delivered through a coordinated inter-agency approach led jointly by UNHCR and WFP, with UNHCR also co-leading the Lebanon Cash Working Group to promote harmonized approaches to targeting, transfer values, delivery mechanisms, monitoring, accountability, and data sharing. <br>The position is based in Beirut within UNHCR’s Cash Based Interventions Unit and works under the overall supervision of the Senior Programme CBI Officer. The incumbent will support data analysis, visualization, reporting, database management, quality assurance, payment reconciliation, and evidence generation across UNHCR’s cash assistance portfolio. The role will also contribute to operational decision-making, programme monitoring, vulnerability analysis and targeting, payment processing, accountability, and inter-agency coordination, working closely with Programme, Protection, Registration, Communication with Communities, Data Management, field colleagues, partners, service providers, and other stakeholders. <br>Desired Candidate Profile:<br>Essential Attributes:<br>• Experience in data management, information management, or database administration using data analysis and visualization tools such as Excel, Power BI, SQL, Kobo, ActivityInfo, Python, R, or similar platforms. <br>• Demonstrated experience managing and maintaining databases, supporting data validation and quality assurance, and analysing large operational datasets. <br>• Experience supporting operational processes related to cash assistance, beneficiary management, payment processing, reconciliation, monitoring, or operational reporting. <br>• Experience producing statistical reports, dashboards, visualizations, charts, and analytical outputs to support programme implementation, monitoring, management decision-making, and reporting. <br>• Strong analytical, reporting, and communication skills, with the ability to present complex data clearly and provide technical support to internal teams, partners, or service providers<br>Desirable Attributes:<br>• Experience with cash-based interventions, social assistance, or humanitarian cash delivery mechanisms. <br>• Knowledge of data protection principles, information security standards, and good practices in managing sensitive beneficiary and programme data. <br>• Familiarity with refugee operations, vulnerability assessments, beneficiary targeting, programme monitoring systems, or inter-agency data management processes<br>• Familiarity with UNHCR systems and tools, including ProGres, Project X, CashAssist, or similar information and cash management platforms.<b>Standard Job Description</b><b>Required Languages </b><p>,</p><br><p>,</p><br><b>Desired Languages </b><p>,</p><br><p>,</p><br><b>Additional Qualifications</b><p><i>Skills</i></p><br><p><i>Education</i></p><br><p><i>Certifications</i></p><br><p><i>Work Experience</i></p><br><br><br><br><br><br><br><br><br><br><p><b>Other information</b></p><br>This position doesn't require a functional clearance<p><br><b>Remote</b></p><br>No </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an IT Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> POSITION DESCRIPTION: This role owns the full employee technology lifecycle — from provisioning laptops and accounts for new hires, to day-to-day helpdesk support, to securely decommissioning devices and access when employees leave.<br> The person in this role will work closely with onboarding and offboarding, will serve as the primary point of contact for all end-user IT needs across the company, and will play a key role in helping maintain SOC 2 certification.<br> Key Responsibilities Onboarding &amp; Offboarding (HR Systems Support) Partner with HR/People Operations on every new hire, transfer, and termination to ensure IT tasks are completed on schedule.<br> Create, configure, and deactivate user accounts across company systems (e.<br>g., Microsoft 365, Slack, Teams, HRIS-linked tools) as part of onboarding and offboarding.<br> For systems managed internally by Dispatch employees, notify the designated internal system owner when an employee is being onboarded or offboarded so access can be added or removed on schedule, and track that each notification is acted on.<br> Maintain an accurate, up-to-date record of who has access to which systems, and audit that terminated employees' access has been fully removed from all systems.<br> Coordinate first-day-ready setup for new hires: hardware, accounts, credentials, and a welcome/orientation walkthrough of company systems.<br> Device &amp; Hardware Lifecycle Management Provision laptops and equipment for new hires and as replacement/upgrade needs arise for existing employees.<br> Research, recommend, and assist HR/Finance with purchasing laptops and other hardware, including vendor comparisons and quotes.<br> Maintain an inventory of company-owned devices, including assignment history, warranty status, and lifecycle/refresh planning.<br> Image, configure, and enroll new devices in company device management/MDM tools prior to distribution.<br> Manage return, wipe, and redeployment of devices from departing employees.<br> Helpdesk &amp; End-User Support Serve as the first point of contact for employee IT tickets and requests (e.<br>g., WiFi connectivity issues, password resets, account lockouts, hardware/software troubleshooting).<br> Triage, track, and resolve tickets in a timely manner, escalating to specialized vendors or Dispatch's engineering team when needed.<br> Provide basic training/guidance to employees on company systems and IT best practices.<br> Security, Patch &amp; Compliance Monitoring Monitor company devices for outstanding software/OS updates and push patch notifications to keep all endpoints current.<br> Monitor endpoint/device management tools to detect when a company-owned device appears to have become a personal device (e.<br>g., ownership or enrollment status change) and take steps to bring it back into compliance or remove it from company systems.<br> Monitor security alerts and triage findings; provide initial incident response support and escalate critical threats to the engineering team as needed.<br> Send remote lock or wipe commands to company devices as needed for terminations, lost/stolen equipment, or security incidents.<br> Support company security tools already in place (e.<br>g., endpoint protection, password management) and respond to related alerts.<br> Systems Administration &amp; Vendor Coordination Administer and support 20+ business-critical applications, including day-to-day administration, access provisioning, and user support.<br> Serve as the point of contact for third-party vendors that support specific systems, ensuring smooth vendor coordination and issue escalation.<br> Maintain documentation of system configurations, access procedures, and IT processes.<br> SOC 2 Compliance Support Support Dispatch's SOC 2 certification effort by helping implement and document the technical controls auditors expect (access controls, onboarding/offboarding evidence, device encryption and patch status, password/MFA policies, backup and monitoring configurations).<br> Own ongoing evidence collection for IT-related controls — access reviews, termination checklists, patch/vulnerability reports, device inventory, and security monitoring logs — and keep it organized for audit periods.<br> Partner with leadership, HR, and any outside compliance/audit consultants to close gaps identified during SOC 2 readiness assessments and respond to auditor requests.<br> Help maintain IT security policies and procedures (access control, acceptable use, incident response, asset management) required for SOC 2, and keep them current as systems change.<br> Conduct periodic access reviews across company systems to confirm permissions match current employment status and role, flagging and remediating discrepancies.<br> Support the annual (or ongoing) SOC 2 audit cycle once certified, including recurring evidence requests and control testing.<br> Experience in an IT support, systems administration, or helpdesk role, ideally supporting a company of similar size.<br> Hands-on experience with Microsoft 365 administration and endpoint/MDM tools.<br> Experience with onboarding/offboarding processes and coordinating access changes across multiple systems and stakeholders.<br> Familiarity with password management tools, security awareness platforms, and endpoint protection tools.<br> Experience supporting SOC 2 (or similar compliance framework, e.<br>g., ISO 27001) readiness or audits, including evidence collection and control documentation — direct SOC 2 audit experience strongly preferred.<br> Strong communication skills and comfort working directly with non-technical employees and HR/People Operations.<br> Ability to manage competing priorities and tickets independently with minimal supervision.<br> Preferred: Experience with GDC or other global shared service centers managing end-user IT support across distributed teams.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.<br>Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!</p><br><p><u>Employee Contract Type:</u></p><br>Local - Fixed Term Employee (Fixed Term)<p><u>Job Description:</u></p><br><p><b>Purpose:</b></p><br><ul><li>to ensure cash, commodity food and any other program compliance with WV global standards, donor regulations, sector best practices and audit recommendations.</li><li>for establishing control mechanisms within the Response portfolio to ensure strict adherence to regulations.</li><li>to work closely with all projects leads to build their capacity in meeting key global standards and audit regulations across their projects.</li><li>lead reconciliation processes on a monthly basis across all grants and compile all necessary internal and external reports.</li><li>Lead on all DMT reports and ensure all supporting documents are available.</li></ul><p><b><span>Key Responsibilities:</span></b></p><br><ul><li>Review WV and donor standards and determine the financial and programmatic risk levels across all cash, commodities, food and livelihood projects under the portfolio;</li><li>Develop a clear long term sustainable strategy for managing the identified risks, in clear compliance with WV global standards and previous audit recommendations.</li><li>Conduct review of proposal package to ensure compliance and consistency from an operational view.</li><li>Ensure the standardization of processes and SOPs across different areas.</li><li>Imbed risk management strategies within the process flows and SOPs per grant. Ensure clear control mechanism are in place to adhere to the risk management plan; support the project in the establishment of the SoPs and bring an external eye review.</li><li>Act as a focal point for the Cash and Livelihood portfolio for any external/internal audit mission by leading audit prep spot-checks and ensure projects operate in line with the established control mechanisms and SOPs,</li><li>Ensure all projects are closed out in line with WV global standards. Obtain all necessary sign off before project closure;</li><li>Ensure that all stock (commodities, cards, pins, in kind commodities) are managed and stored in line with global standards and donor regulations.</li><li>Review supporting documents provided by local partners as a means of verification for service delivery or payment issuance;</li></ul><ul><li>Compile and analyze cash, commodities food and livelihood project information (including ATM usage reports, bank statements, warehouse reports, distribution records, student attendance records, cash for work beneficiary count, HH payment list…) in order to complete a full programmatic reconciliation on a monthly basis;</li><li>Monitor the&nbsp; the&nbsp; physical inventory exercise that is being conducted by the compliance and reporting officer for all stock under the portfolio on a monthly basis. Ensure the stock, loss claim and asset registers are updated; Act as a focal point for any inquiry related to the stock management.</li><li>Liaise with internal and external stakeholders in order to obtain timely and accurate supporting documents which will enable reconciliation and reporting.</li><li>Lead on the DMT reporting and act as the accountable person and main focal point in the Portfolio in terms of DMT reporting: (i) Establish a mechanism which will enable rapid and accurate authentication preparation of monthly, quarterly and yearly internal and external reports. (ii) Liaise with other departments (Finance, RAM, M&amp;E, Technical Specialist) in order to obtain their inputs on the reports, (iii) Ensure Reports are&nbsp; compliant with the approved templates and linked to all supporting documents and audit ready. (iv) Ensure that all reports are uploaded on Disaster Grant database, (v) Regular coordination with DMT Reporting and Information Management Unit for any updates related to reporting requirements</li><li>Establish a mechanism, which will enable rapid and accurate authentication preparation of monthly, quarterly and yearly internal and external reports.</li><li>Compile reports/information/data from project coordinators and conduct review and deduplication and provide accurate data to feed in the different internal and external reporting templates.</li></ul><ul><li>Establish a clear, chronological and secure hard and soft copy record filing system across the portfolio. Ensure compliance with the filing system across all projects within the portfolio;</li><li>Liaise with other project coordinators within the Cash and Livelihood Portfolio and other Portfolios in WV Lebanon in order to create synergies and standard systems across the portfolio project by sharing lessons learned, experiences, observations and challenges.</li><li>Provide leadership to the team by mentoring, coaching, and provision of in-house or external training staff to ensure efficiency and high-quality deliverables.</li><li>Establish and maintain a clear communication system with staff which allows for regular: a) progress tracking; b) task assignment; c) problem solving; d) on-the-job capacity building;</li></ul><ul><li>Provide capacity building to all portfolio staff to ensure:</li><li>Heightened awareness of all cash, commodities and food global standards;</li><li>Auditing process and regulations;</li><li>Reporting and recording standards;</li></ul><ul><li>Attend trainings locally and internationally.</li><li>Attend and participate in WVL’s spiritual nurture and other organizational events.</li><li>Responsible of own security and actively contribute to a positive security culture.</li><li>Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.</li><li>Perform other duties as assigned by the Line Manager.</li></ul><p><b>Minimum Requirements:</b></p><br><ul><li>Bachelor’s degree in Business Administration, Data Management or any related field.</li><li>2-4 experience in similar position<br>Experience in auditing cash, commodity and food grants;</li><li>Ability to write reports in a very good level of English and Arabic.</li><li>The position is 95% office based and 5% field based. The position holder will be expected to be available on last minute calls, flexible in working hours and willing to work weekends and holidays as the need arises.</li><li>Ability to work extra hours whenever required in emergency situations and as situation demands.</li></ul><p><b>As a Christian organisation, World Vision is founded on the biblical principles that women and men, girls and boys are created in the image of God, and of Jesus’ love for all people without discrimination. This means that we recognise and affirm the equal worth, dignity and rights of women, men, girls and boys with and without disability and all applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, or disability status.</b></p><br><p><u>Applicant Types Accepted:</u></p><br>Local Applicants Only </div>