وظائف فني شبكات ري في لبنان

<p>About the Role</p><p>We're hiring precise, disciplined technicians to operate our Surface Mount Technology (SMT) production line: pick-and-place machines, reflow ovens, solder paste printers, and AOI inspection systems. No prior SMT experience required; we train the right candidate on the equipment. What matters most is a solid technical foundation and strong work discipline.</p><p>&nbsp;</p><p>Responsibilities</p><ul><li>Set up, operate, and monitor SMT equipment during production runs</li><li>Load and calibrate machine programs for product changeovers</li><li>Perform in-process quality checks and catch defects before they escalate</li><li>Carry out routine maintenance and basic troubleshooting</li><li>Maintain accurate production and traceability logs</li><li>Follow ESD and controlled-environment protocols</li></ul><p>&nbsp;</p><p>Requirements</p><ul><li>Technical diploma: TS (Technicien Supérieur) minimum in Electronics, Electromechanics, Industrial Electricity. LT also accepted</li><li>Solid grounding in electronics fundamentals (schematics, circuits, components)</li><li>Comfortable with hand tools, soldering irons, multimeters</li><li>Willing to work in an underground, windowless facility for full shifts</li><li>Able to stand for extended periods and handle repetitive, close-detail work</li></ul>

<p>Org. Setting and Reporting UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff.UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent reports to the assigned Senior TVET Instructor or Deputy Principal of Training Centre, as applicable.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A university degree of four years from an accredited educational institution in an approved course of study with major specialization in the field of subject taught.</li><li>No experience at this entry level of TVET Instructor (Civil Eng) - grade 11, is required</li><li>Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below.</li><li>Applicants are required to mention if they are a Palestine refugee. If yes, please provide your Registration Card Number.</li><li>Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post.</li><li>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</li><li>English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</li></ul>

<p><br></p><p><b>Responsibilities</b></p><p><br></p><p>&nbsp;Supports the design and development of learning programmes and curricula including supporting in organizing and conducting occupational and competency analyses within their area of specialization, drafting programme profiles, learning guides and manuals, assessing and integrating new and emerging technologies into the subject specializations, and assisting in integrating career guidance and counselling in the learning programmes. Facilitates the delivery of the school-based and work-based learning programmes assigned to them including designing and preparing training venues, identifying and proper utilizing of the facilities and equipment, selecting the trainees, developing inclusive training (lessons) plans, facilitating and managing learning in classrooms, laboratories, workshops, and workplaces, employing adult learning strategies including integrating trainees with disabilities and special learning needs, and mainstreaming Occupational Health and Safety (OSH) and core skills for life and work in the learning delivery. Designs student assessments both formative and summative assessments, practice-based and knowledge-based skills tests; Develops assessment sheets, grids and inclusive skills assessment implementation plans including assessment of core skills and Occupational Safety and Health (OSH); Conducts knowledge and practice-based assessments and tests according to the assessment implementation plan. Builds linkages with employers, workers, and TVET instructors in their specialisations; Collects and utilises available labour market information (LMI) for their training courses; supports conducting and analysing skills needs and anticipation assessments, employers surveys, trainees and graduate trace studies to identify skills gaps, needs, and mismatches for their learning programmes. Applies quality assurance tools and processes across the training cycle of their training courses according to UNRWA TVET Quality Assurance Framework. Supports TVET greening and digitalization initiatives and activities; Designs and implements green and digital learning programmes; Integrates green and digital skills into their training courses; Develops and facilitates synchronous and asynchronous training sessions. Collaborates with other instructors and staff members in coordinating the teaching and learning process, keeping respectful environment at the Centre, maintaining order and discipline in the Centre, and implementing well-organized co-curricular activities, supporting the design and implementation of the Occupational Health and Safety (OSH) measures and tools and reports on incidents and risks in the Centre. Performs such other duties as may be assigned</p><p>Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Following Instructions and Procedures Relating and Networking Creating and Innovating Applying Technical Expertise Planning and Organizing</p><p><strong>Desired Candidate Profile</strong></p>A university degree of four years from an accredited educational institution in an approved course of study with major specialization in the field of subject taught. No experience at this entry level of TVET Instructor (Architecture Eng) - grade 11, is required. Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below. Applicants are required to mention if they are a Palestine refugee. If yes, please provide your Registration Card Number. Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.

Spanish-Speaking Technical Support Representative <br> <br>We are seeking a fluent Spanish speaker to join our Technical Support team. This is a full-time, office-based position supporting Spanish-speaking clients in the online gaming and betting industry. <br> <br>The role is entirely email-based, with no phone calls required. The successful candidate will respond to clients using prepared scripts and company guidelines, investigate their concerns, provide clear solutions and escalate complex cases when necessary. <br> <br>Key Responsibilities <br> <br>* Respond to Spanish-speaking clients via email <br>* Provide accurate support using approved scripts and procedures <br>* Assist with account, platform and service-related issues <br>* Identify problems and communicate clear solutions <br>* Escalate complex cases to the appropriate department <br>* Document interactions and maintain accurate support records <br>* Follow company procedures and service-quality standards <br>* Protect client information and maintain confidentiality <br> <br>Requirements <br> <br>* Fluent written and spoken Spanish <br>* Good computer and troubleshooting skills <br>* Strong written communication and customer-service skills <br>* Responsible, detail-oriented and solution-focused <br>* Comfortable working rotating 12-hour day and night shifts <br>* Previous technical support or customer-service experience is an advantage <br> <br>Schedule <br> <br>* Two day shifts <br>* Two days off <br>* Two night shifts <br>* Two days off <br> <br>Day shifts generally run from 9:00 AM to 9:00 PM. Night shifts run from 9:00 PM to 9:00 AM. <br> <br>Salary and Benefits <br> <br>* $850 per month during the three-month probation period <br>* $900 per month plus bonuses after probation <br>* Meals and office refreshments <br>* 28 vacation days after completing six months <br>* Four additional paid days off <br> <br>How to Apply <br> <br>Send your CV via WhatsApp: <br> <br>+961 71 886 091

<p>Our client a telecom company are seeking, an Aftersales Technical Support Engineer with strong expertise in diesel generators, diesel engines, and their control systems. The successful candidate will provide remote technical support to customers and field service teams by diagnosing, troubleshooting, and resolving complex technical issues. The ideal candidate has a solid understanding of diesel engine mechanics, generator operation, and maintenance practices, with the ability to identify root causes and recommend effective solutions. This role requires strong analytical, communication, and technical reporting skills, as well as the ability to conduct structured troubleshooting sessions remotely via video calls and other digital communication platforms.</p><p>Key Responsibilities</p><ul><li>Provide remote technical support for diesel generators and related equipment.</li><li>Diagnose mechanical, electrical, and control system faults using a systematic troubleshooting approach.</li><li>Conduct live troubleshooting sessions with customers and field technicians through video calls and other remote communication tools.</li><li>Analyze technical issues, identify root causes, and recommend effective corrective actions.</li><li>Support installation, commissioning, maintenance, and repair activities when required.</li><li>Interpret electrical schematics, wiring diagrams, technical drawings, service manuals, and engine documentation.</li><li>Prepare clear technical reports, including findings, root cause analyses, corrective actions, and recommendations.</li><li>Collaborate with engineering teams to resolve complex or recurring technical issues.</li><li>Maintain accurate service records and technical documentation.</li><li>Ensure compliance with company procedures, quality standards, and safety requirements.</li><li>Provide technical guidance and product support to customers and internal teams.</li><li>Travel locally or internationally when required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree or Technical Degree in Mechanical Engineering, Electrical Engineering, or a related technical field.</li><li>2-3 years of experience in diesel generator technical support, maintenance, or aftersales service.</li><li>Hands-on experience in the Operation &amp; Maintenance (O&amp;M) of diesel generators is mandatory.</li><li>Strong knowledge of diesel engines, generator control systems, alternators, protection systems, and mechanical components.</li><li>Excellent troubleshooting and fault diagnosis skills.</li><li>Ability to read and interpret electrical schematics, mechanical drawings, and technical manuals.</li><li>Proficiency in Microsoft Office and technical report writing.</li><li>Familiarity with diagnostic and measurement tools, including multimeters, clamp meters, and standard mechanical hand tools.</li><li>Strong analytical, problem-solving, organizational, and follow-up skills.</li><li>Excellent verbal and written communication skills with a customer-focused approach.</li><li>Ability to work independently, manage multiple priorities, and perform effectively under pressure.</li><li>Fluency in English and French is mandatory; Arabic is an advantage.</li><li>Experience in the telecom power industry is considered an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>SCOPE OF WORK, RESPONSIBILITIES AND DESCRIPTION OF THE PROPOSED ANALYTICALWORK</p><p>Under the supervision of the Senior Project Officer and the Director General of the Directorate of Municipalities and local authorities in Lebanon, the consultant will be responsible for:</p><ul><li>Organizing the files of each municipal police applying for the ID and follow up on missing documentation.</li><li>Coordinating with the ISF for each candidate s criminal record file.</li><li>Data entry of each municipal police file into the MOIM database</li><li>Follow up on the printing and dissemination of Municipal police IDs with relevant authorities.</li><li>Flagging and troubleshooting issues pertaining technical issues with the MOIM database</li></ul><p>EXPECTED OUTPUTS AND DELIVERABLES</p><p>The consultant is expected to complete the above tasks and activities, noting that the total duration should not exceed 6 month without exceeding 8 working days per month.</p><p>INSTITUTIONAL ARRANGEMENTS</p><p>The consultant will work under the overall guidance of the Governance and Rule of Law Chief Technical Advisor/ Project Officer. The title rights, copyrights and all other rights whatsoever nature in any material produced under the provisions of this TOR will be vested exclusively in UNDP. UNDP has full ownership of the activity and of its final product. Thus, any public mention (including through social media) about the activity should state clearly that ownership. In addition, any public appearance related to the activity should be coordinated and approved by UNDP. UNDP will be responsible for providing the contractor with all necessary materials related to the project in a timely, thorough, and transparent manner. UNDP will be also responsible for providing clarifications and facilitation of work. The consultant shall rely on his/her own means of communication and shall commute from/to place of residence to duty station at his own expense.</p><p>DURATION OF WORK</p><p>The assigned duration for this consultancy is six months with 8 working days per month. The mission is expected to commence immediately and to be completed by 30 January 2027, the latest. The time needed to review/ comment/ approve deliverables and outputs is (5) five working days.</p><p>DUTY STATION</p><p>The assignment is based at the DGLAC in Beirut with occasional meetings at UNDP offices if need be.</p><p>STANDARD MINIMUM QUALIFICATIONS</p><ul><li>Education A High-School degree is required</li><li>At least 2 years of relevant experience in working with the Ministry of Interior and Municipalities, Internal security forces and municipalities</li><li>Language: Fluency in Arabic and English.</li></ul><p>The Personnel will be covered with Health insurance and Personal accident insurance; the fees shall be deducted from personnel's monthly payment .</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A High-School degree is required</li><li>At least 2 years of relevant experience in working with the Ministry of Interior and Municipalities, Internal security forces and municipalities</li><li>Language: Fluency in Arabic and English.</li></ul><p></p></section>

Keserwan based! <br>Worked previously at an Internet service provider company

Work experience: internet service provider. <br>Keserwan based

We’re Hiring – Diesel Generator Technicians <br> <br>Join one of Lebanon’s leading companies in diesel generator maintenance, specializing in Caterpillar generators. <br> <br>We are looking for skilled and motivated Diesel Generator Technicians to join our growing team. <br> <br> Experience in diesel generator maintenance and troubleshooting is preferred. <br>???? Work Location: Furn El Chebbak or Ghazieh (depending on your place of residence). <br>???? Competitive salary and a professional work environment with opportunities for growth <br>If you are interested, or know someone who fits this position, please share this opportunity

<p>The incumbent reports to the assigned Senior TVET Instructor or Deputy Principal of Training Centre as applicable.</p><p>Responsibilities Supports the design and development of learning programmes and curricula including supporting in organizing and conducting occupational and competency analyses within their area of specialization, drafting programme profiles, learning guides and manuals, assessing and integrating new and emerging technologies into the subject specializations, and assisting in integrating career guidance and counselling in the learning programmes. Facilitates the delivery of the school-based and work-based learning programmes assigned to them including setting up and arranging training venues, identifying and proper utilizing of the facilities and equipment, selecting the trainees, preparing inclusive training (lessons) plans, facilitating and monitoring learning in classrooms, laboratories, workshops, and workplaces, employing adult learning strategies including accommodating trainees with disabilities and special learning needs, and mainstreaming Occupational Health and Safety (OSH) and core skills for life and work in the learning delivery. Prepares student assessments both formative and summative assessments, practice-based and knowledge-based skills tests; Develops assessment sheets, grids and inclusive skills assessment implementation plans including assessment of core skills and Occupational Safety and Health (OSH); Conducts knowledge and practice-based assessments and tests according to the assessment implementation plan. Supports in maintaining linkages with employers, workers, and TVET instructors in their specialisations; Collects and utilizes available labour market information (LMI) for their training courses; supports conducting and analysing skills needs and anticipation assessments, employers surveys, trainees and graduate trace studies to identify skills gaps, needs, and mismatches for their learning programmes. Applies quality assurance tools and processes across the training cycle of their training courses according to UNRWA TVET Quality Assurance Framework. Supports TVET greening and digitalisation initiatives and activities; assists in designing and implementing green and digital learning programmes; Integrates green and digital skills into their training courses; supports the development and facilitation of synchronous and asynchronous training sessions. Collaborates with other instructors and staff members in coordinating the teaching and learning process, keeping respectful environment at the Centre, maintaining order and discipline in the Centre, and implementing well-organized co-curricular activities, supporting the design and implementation of the Occupational Health and Safety (OSH) measures and tools and reports on incidents and risks in the Centre. Performs such other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Successful completion of full Secondary Education plus two years post-secondary technical education or training in an area directly related to the course to be taught.</p><p>No experience at this entry level of VT Instructor (General Electrician) - grade 09, is required.</p><p>Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below.</p><p>Applicants are required to mention if they are a Palestine refugee. If yes, please provide you Registration Card Number.</p><p>Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span ><br></span></p><p><span >Work experience: internet service provider.</span></p><p>Keserwan based.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>Role Overview</p><p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused diagnosing and resolving clientreported issues but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p><p>Key Responsibilities</p><ul><li>Own client-reported issues end to end from intake and triage through diagnosis, resolution, testing, and closure.</li><li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li><li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li><li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li><li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li><li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li><li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li><li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li><li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2 5 years of experience in IT technical support, application support, or a technical helpdesk role.</p><p>Fluency in English strong written and verbal communication, sufficient for direct interaction with a North American client base.</p><p>Good SQL skills able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</p><p>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting able to read, understand, and modify existing code to resolve defects.</p><p>Strong understanding of Windows environments and desktop application troubleshooting.</p><p>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</p><p>Availability to work 9:00 AM 5:00 PM EST, aligned to the North American client base.</p><p>Ability to work independently, manage a queue of issues, and follow escalation procedures.</p><p>Preferred Skills</p><ul><li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li><li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li><li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li><li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li></ul><p>Soft Skills</p><ul><li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li><li>Clear, professional, and patient communication with clients.</li><li>Ability to remain calm under pressure and manage multiple concurrent issues.</li><li>Self-directed and reliable when working remotely across time zones.</li></ul><p></p></section>

<p>Spanish-Speaking Technical Support Job Overview</p><p><strong>A reputable IT Company </strong>is looking for a <strong>Spanish-Speaking Technical Support Representative</strong> to join our team.&nbsp;</p><p>This is a <strong>full-time, office-based position</strong> focused on providing professional technical support to clients through email.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support to Spanish-speaking clients through <strong>email</strong>.</li><li>Respond to client inquiries using provided scripts, guidelines, and procedures.</li><li>Identify and troubleshoot technical issues and provide appropriate solutions.</li><li>Ensure clear, professional, and accurate communication with clients.</li><li>Escalate complex or unresolved issues to the relevant team when necessary.</li><li>Follow internal procedures and project guidelines.</li><li>Maintain confidentiality regarding company, project, client, and internal information.</li><li>Complete assigned tasks and responsibilities within the required timeframes.</li><li>Maintain a professional and responsible attitude throughout working hours.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><strong>Fluent Spanish</strong>, both written and spoken.</li><li>Strong communication and customer service skills.</li><li>Good computer skills and basic technical troubleshooting abilities.</li><li>Comfortable working with email and computer-based systems.</li><li>Ability to understand and follow scripts, procedures, and instructions.</li><li>Strong attention to detail.</li><li>Ability to remain calm and professional when handling customer issues.</li><li>Good teamwork and communication skills.</li><li>Previous experience in <strong>technical support, customer service or email support is an advantage.</strong></li><li>Candidates should be comfortable working in an <strong>office-based environment</strong> and following a fixed shift schedule.</li></ul><p>Working Schedule</p><p>The position follows a <strong>12-hour rotating shift schedule</strong>:</p><ul><li>2 days – AM shift</li><li>2 days – Off</li><li>2 days – PM shift</li><li>2 days – Off</li></ul><p><strong>Usual working hours:</strong> 9:00 AM – 9:00 PM</p><p>Employees receive a <strong>1-hour break per shift</strong>, divided throughout the working hours.</p><p>Career Growth</p><p>Possible career progression includes moving from a Support position toward roles such as <strong>Senior Support or Team Leader</strong>.</p><p>Employees are also expected to:</p><ul><li>Respect working hours and schedules.</li><li>Be punctual and reliable.</li><li>Follow company policies and procedures.</li><li>Take proper care of company equipment and office facilities.</li><li>Respect colleagues, supervisors, and team leaders.</li><li>Maintain professional conduct at all times.</li></ul><p>Hiring Process</p><p>The recruitment process includes:</p><ol><li>First interview with the <strong>HR Department</strong></li><li>Second interview with the <strong>Project Manager</strong></li><li>Training period</li><li>Probation period</li><li>Official onboarding upon successful completion</li></ol><p><strong>Probation period: 3 months.</strong></p><p>&nbsp;</p><p><strong>Position Details</strong></p><p><strong>Position:</strong> Spanish-Speaking Technical Support<br><strong>Employment Type:</strong> Full-time<br><strong>Work Model:</strong> Office-based<br><strong>Language:</strong> Spanish<br><strong>Age Range:</strong> 24–28 years old<br><strong>Location:</strong> Office-based position</p>

<p>Supports the design and development of learning programmes and curricula including supporting in organizing and conducting occupational and competency analyses within their area of specialization, drafting programme profiles, learning guides and manuals, assessing and integrating new and emerging technologies into the subject specializations, and assisting in integrating career guidance and counselling in the learning programmes. Facilitates the delivery of the school-based and work-based learning programmes assigned to them including designing and preparing training venues, identifying and proper utilizing of the facilities and equipment, selecting the trainees, developing inclusive training (lessons) plans, facilitating and managing learning in classrooms, laboratories, workshops, and workplaces, employing adult learning strategies including integrating trainees with disabilities and special learning needs, and mainstreaming Occupational Health and Safety (OSH) and core skills for life and work in the learning delivery. Designs student assessments both formative and summative assessments, practice-based and knowledge-based skills tests; Develops assessment sheets, grids and inclusive skills assessment implementation plans including assessment of core skills and Occupational Safety and Health (OSH); Conducts knowledge and practice-based assessments and tests according to the assessment implementation plan. Builds linkages with employers, workers, and TVET instructors in their specialisations; Collects and utilises available labour market information (LMI) for their training courses; supports conducting and analysing skills needs and anticipation assessments, employers surveys, trainees and graduate trace studies to identify skills gaps, needs, and mismatches for their learning programmes. Applies quality assurance tools and processes across the training cycle of their training courses according to UNRWA TVET Quality Assurance Framework. Supports TVET greening and digitalization initiatives and activities; Designs and implements green and digital learning programmes; Integrates green and digital skills into their training courses; Develops and facilitates synchronous and asynchronous training sessions. Collaborates with other instructors and staff members in coordinating the teaching and learning process, keeping respectful environment at the Centre, maintaining order and discipline in the Centre, and implementing well-organized co-curricular activities, supporting the design and implementation of the Occupational Health and Safety (OSH) measures and tools and reports on incidents and risks in the Centre. Performs such other duties as may be assigned</p><p><strong>Desired Candidate Profile</strong></p><ul><li>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.</li><li>Following Instructions and Procedures</li><li>Relating and Networking</li><li>Creating and Innovating</li><li>Applying Technical Expertise</li><li>Planning and Organizing</li><li>Education: A university degree of four years from an accredited educational institution in an approved course of study with major specialization in the field of subject taught.</li><li>Job - Specific Qualification: Not available.</li><li>Work Experience: No experience at this entry level of TVET Instructor (Trade Theory) - grade 11, is required</li><li>Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below.</li><li>Applicants are required to mention if they are a Palestine refugee. If yes, please provide your Registration Card Number.</li><li>Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post.</li><li>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</li><li>Languages: English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult)</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>

<p>HAMAP-Humanitaire https://hamap-humanitaire.org Halte aux Mines AntiPersonnel (HAMAP)-Humanitaire is a French NGO, established in 1999 in order to contribute to the struggle against mines and the risks it presents to civilian population. HAMAP-Humanitaire is active in 13 countries and pursues a mission of support to local partners from the need assessment, through project conception and to its sustainable implementation. HAMAP-Humanitaire diversified its field of activity, to encompass two sectors: Engineering (WASH, construction, energy) and Mine Action. Requirements and job status Minimum education: EOD Level 3+ qualification Minimum experience: 10 Years Required travel: Yes No of jobs: 1 Job Description PDF - HAMAP Humanitaire LinkedIn page</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Formally recognised EOD Level 3+ qualification or equivalent advanced military EOD qualification.</li><li>Demonstrated advanced explosive ordnance technical knowledge, including Advanced Explosive Theory as a minimum.</li><li>Proven competence in ADW and bulk demolitions.</li><li>IEDD qualification is highly desirable.</li><li>Strong knowledge of IMAS and land release principles.</li><li>Strong understanding of Quality Management in humanitarian mine action.</li><li>Demonstrated competence in SOP development, QA/QC, training design, and operational risk management.</li><li>Minimum 10 years of professional experience in humanitarian mine action or comparable explosive ordnance technical operations.</li><li>Substantial experience in EOD, clearance, BAC, and land release.</li><li>Minimum 5 years of senior technical advisory, programme operations, QA/QM, training, or capacity-strengthening experience.</li><li>Experience supporting local or national partners through capacity strengthening, mentoring, technical governance, and systems development.</li><li>Proven experience in SOP development, technical documentation, QA/QC systems, training architecture, competency assurance, and technical review.</li><li>Experience in proposal design, technical methodology development, logframe/KPI design, asset-staffing planning, and donor reporting is strongly desirable.</li><li>Experience in the Middle East, particularly Lebanon, Iraq, Syria, or comparable operational contexts, is highly desirable.</li><li>Experience with national mine action authorities, technical working groups, accreditation processes, and national standards is strongly desirable.</li><li>Experience with mechanical support to clearance, rubble clearance, heritage-sensitive clearance, or similar specialised contexts is desirable.</li><li>Experience with IMSMA-compatible reporting, GIS, Survey123, task dossiers, QA/QC dashboards, and HMA information management systems is desirable.</li><li>Strong understanding of the full HMA toolbox, including NTS, TS, clearance, BAC, EOD spot tasks, EORE/CPP integration, QA/QC, training, IM, and partner capacity strengthening.</li><li>Advanced technical credibility in EOD and clearance.</li><li>Strong understanding of land release methodology and evidence-based decision-making.</li><li>Ability to design systems, not only deliver activities.</li><li>Ability to translate IMAS, NMAS, and organisational SOPs into practical field systems.</li><li>Ability to provide strategic technical direction while respecting country management and partner ownership.</li><li>Ability to assess partner capacity and design realistic capacity development pathways.</li><li>Strong analytical skills and evidence-based judgement.</li><li>Strong report-writing, technical drafting, and SOP-writing skills.</li><li>Ability to design training architecture, competency frameworks, and technical assessment tools.</li><li>Ability to review operational data, task dossiers, QA/QC records, training records, and donor reporting for technical consistency.</li><li>Ability to advise on equipment, mechanical assets, procurement specifications, and technical suitability.</li><li>Ability to identify when external expertise is required and facilitate appropriate technical support.</li><li>Ability to work across cultures, countries, technical disciplines, and organisational levels.</li><li>Ability to manage sensitive operational, technical, and reputational risks.</li><li>English: fluent, mandatory.</li><li>French: working level desirable.</li><li>Arabic: strong asset.</li><li>English is mandatory because the role requires technical drafting, SOP review, IMAS/NMAS interpretation, donor inputs, proposal support, coordination with HQ, and high-level reporting.</li><li>Systematically reporting to in-line manager his/her activities and seeking approval before undertaking any unplanned activity.</li><li>Acting in a proper way, according to HAMAP-Humanitaire values, with all actors: this excludes any discrimination on basis of nationality, ethnicity, religion, class, gender, sexual orientation or political affiliation.</li><li>Respecting the various local habits and customs, as well as the country s laws and rules, in order to preserve HAMAP-Humanitaire respectability.</li><li>Respecting strict confidentiality regarding HAMAP-Humanitaire documents, projects (ongoing and future), prospects of development, stakeholders and providers, unless instructed differently by the Country Director.</li><li>Avoiding any use of the job position in HAMAP-Humanitaire for personal purposes.</li></ul>