وظائف كول سنتر - جبل لبنان لبنان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking to hire Call Center/ Sales Agent for a leading Group based in Antelias.</p><p>It is an indoor, on-site position located in Antelias.</p><p>Working Schedule :Monday to Friday from 8.30 -5 .</p><p>Saturdays and Sundays off.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1-2 + years experience as Call Center or Sales .</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Hiring call center agent to take orders by whatsapp for Naccache Antelias Branch.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Send you cv on whatsapp PHONE_NUMBER5 Please include Reference From Grace Antoun</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking to hire Outreach Call Center Agent for a leading Group based in Antelias.</p><p>It is an indoor, on-site position located in Antelias.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>The ideal candidate should have the following Qualifications:</b></p><ul><li>2+ years of experience in call center, customer service, telesales, or outreach campaigns.</li></ul><p>Key Responsibilities:</p><ul><li>Make outbound calls to prospective and existing customers.</li><li>Introduce company products, services, or campaigns.</li><li>Schedule appointments and follow-up calls.</li><li>Conduct customer satisfaction surveys and collect feedback.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Meet daily, weekly, and monthly outreach targets.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>What You'll Be Doing</strong></p><p>As the Call Center Coordinator, you'll play a critical role in ensuring service requests are handled efficiently from the moment a customer calls until the job is completed.</p><p>Your responsibilities will include:</p><ul><li>Answering incoming customer calls professionally and promptly</li><li>Creating and managing service requests within the company system</li><li>Coordinating technician dispatches with the Maintenance Manager</li><li>Liaising and following up with Al Shaya Group and other key stakeholders</li><li>Preparing and sending quotations on a daily basis</li><li>Following up on pending quotations and approvals</li><li>Escalating any quotation approval delays exceeding 48 hours</li><li>Maintaining organized filing, documentation, and scanning systems</li><li>Preparing purchase orders as required</li><li>Supporting the Operations and Maintenance Managers with administrative tasks</li><li>Preparing and submitting daily operational reports</li></ul><p><strong>What We're Looking For</strong></p><ul><li>Previous experience in a call center, customer service, coordination, or administrative role</li><li>Strong communication and interpersonal skills</li><li>Excellent organizational and multitasking abilities</li><li>High attention to detail and follow-through</li><li>Proficiency in Microsoft Office and computer systems</li><li>Ability to work effectively under pressure and manage competing priorities</li><li>A proactive mindset with a strong sense of accountability</li></ul><p><strong>Why Join?</strong></p><ul><li>Be part of a dynamic and growing organization</li><li>Work closely with operations and management teams</li><li>Gain valuable exposure to customer service, operations, and maintenance coordination</li><li>Build a long-term career with opportunities for professional development and advancement</li></ul><p><strong>Ready to Apply?</strong></p><p>If you're a highly organized professional who enjoys keeping operations running smoothly and delivering excellent customer service, we'd love to hear from you.</p><p>Apply today and become the driving force behind exceptional service delivery.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a call center, customer service, coordination, or administrative role</p><p>Strong communication and interpersonal skills</p><p>Excellent organizational and multitasking abilities</p><p>High attention to detail and follow-through</p><p>Proficiency in Microsoft Office and computer systems</p><p>Ability to work effectively under pressure and manage competing priorities</p><p>A proactive mindset with a strong sense of accountability</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Apply now and become part of our team!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Good communication skills<br>Basic computer knowledge<br>Sales experience is a plus<br>Ability to work in a fast-paced environment</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The job holder is responsible for handling customer communication, resolving customer issues and administering customers accounts. S/he will work within the Customer Services Team to provide support, to improve customer experience, document, and track user-reported issues, and improve general user experience.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>We are looking for a motivated and results-driven **Sales Call Center Agent** to join our team.</p><p><br></p><p>**Requirements:**</p><p><br></p><p>* Minimum **2 years of experience** in sales, telesales, or call center operations.</p><p>* Excellent communication and negotiation skills.</p><p>* Ability to achieve sales targets and KPIs.</p><p>* Strong customer service orientation.</p><p>* Good computer skills and proficiency in Microsoft Office.</p><p>* Fluency in Arabic and good command of English.</p><p><br></p><p>**Key Responsibilities:**</p><p><br></p><p>* Contact potential and existing customers by phone.</p><p>* Promote and sell the company's products and services.</p><p>* Follow up on leads and customer inquiries.</p><p>* Maintain accurate records of customer interactions.</p><p>* Achieve monthly sales targets and contribute to team objectives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum <b>2 years of experience</b> in sales, telesales, or call center operations.</li><li>Excellent communication and negotiation skills.</li><li>Ability to achieve sales targets and KPIs.</li><li>Strong customer service orientation.</li><li>Good computer skills and proficiency in Microsoft Office.</li><li>Fluency in Arabic and good command of English.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Call Center Operator</b><br><br>a dispatcher or customer service representative who manages incoming requests for roadside assistance<br><br><div><span style="font-size: 11px;">Job Type:Transportation/ Logistics</span></div><div><span style="font-size: 11px;">Location:Lebanon</span></div></div></section>

<p>Join a premier commercial group hiring dedicated sales agents for our Lebanon office.</p><p>RESPONSIBILITIES:</p><ul><li>Conduct targeted outbound sales calls</li><li>Handle customer objections and close deals</li><li>Maintain consistent target achievement</li></ul><p>WHAT YOU GET:</p><ul><li>Guaranteed Basic Salary</li><li>Legal NSSF Enrollment</li><li>Unlimited earning potential through high commission %</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Outbound telesales or call center experience preferred</p><p>Strong negotiation skills and financial motivation</p><p>Onsite attendance required</p>

<p>An expanding regional business is looking for high-energy Sales Agents to join our Lebanon office for an onsite outbound role.</p><p>KEY TASKS:</p><ul><li>Place outbound sales calls to prospective customers</li><li>Negotiate deal terms and close transactions</li><li>Maintain sales records and hit monthly revenue goals</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Prior sales experience in a call center or telesales environment</li><li>Strong persuasive ability and target-focused attitude</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Call potential &amp; existing customers to promote Biosphere s beauty products</p><p>Convert leads into loyal clients with persuasive communication</p><p>Handle objections like a pro &amp; close deals</p><p>Build strong customer relationships with follow-ups</p><p><b>Why You ll Love It:</b></p><p>Remote flexibility (with occasional Kaslik visits)</p><p>Career growth: Senior Agent Sales Supervisor</p><p>Supportive team &amp; exciting beauty industry</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma (Bachelor s is a plus)</p><p>1 3 years in telesales, call centers, or direct sales</p><p>Strong communication, persuasion &amp; resilience</p><p>Self-motivated, enthusiastic &amp; target-driven</p><p></p></section>

<p>A leading regional business is expanding its office in Lebanon and seeking dynamic Telesales Representatives to join our high-performing sales unit.</p><p>If you have a strong persuasive edge and want a compensation plan that rewards your real performance, this is the right place for you.</p><p><b><br></b></p><p><b>KEY DUTIES:</b></p><ul><li>Perform outbound calls to potential clients</li><li>Present high-value offers and handle client inquiries</li><li>Secure deal commitments and meet monthly targets</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum 1 year in telesales or outbound call center environments</p><p>High negotiation skills and goal-focused attitude</p><p>Onsite attendance required at our Lebanon office</p>

<p>TATOUCHE (KSA Company) is seeking motivated Outbound Calling Sales Agents to join our team on-site at our Lebanon Office.</p><p>In this role, you will handle outbound sales calls targeting B2C customers across the region. We offer a competitive package and strong incentive structures for target-driven individuals.</p><p>Work Location: Onsite Mirna Chalouhi Center</p><p>Work Schedule: Full-Time (10:00 AM 7:00 PM)</p><p>Perform outbound sales calls to prospective B2C customers.</p><p>Effectively pitch services, negotiate, and close sales deals.</p><p>Meet and exceed daily and monthly sales targets.</p><p>Follow up on potential leads and maintain accurate call records.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in outbound sales or telesales is preferred.</p><p>Strong communication, negotiation, and persuasion skills.</p><p>Target-driven mindset with a strong motivation to increase monthly earnings.</p>

<p><h4>Job summary:</h4> <p>To handle by phone customer’s inquiries following standard scripts and procedures. To ensure calls are answered within predetermined time scales and benchmarks and are dealt with properly.<br> To correspond with Care Center Supervisors, Assistant Precertification Manager and Care Center/Precertification Department Managers accordingly.<br> To provide a high quality service by assisting and informing clients/medical providers about the authorization status/response.</p> <h4>Key responsibilities:</h4> <ul> <li>Build a customer oriented focus in the Care Center by providing quality actions and resolutions to their concerns and queries.</li> <li>Follow communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.</li> <li>Answer inbound calls within predetermined time scales and benchmarks.</li> <li>Make sure that clients are handled with no delay but with efficiency.</li> <li>Assure clients satisfaction and quality of calls, provide sympathetic support and advice as appropriate.</li> <li>Provide personalized customer service of the highest level.</li> <li>Provide a high quality service, assist and inform clients/medical providers about the authorization status.</li> <li>Provide information concerning beneficiary’s product i.e. card eligibility, eligible network.</li> <li>Build customer’s interest in the services and products offered by the company.</li> <li>Manage and resolve customer’s issues.</li> <li>Follow up the calls of the client with clerical duties which includes filling up paperwork, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions.</li> <li>In charge of reporting in writing to the Care Center Manager, Assistant Manager, Team Leader, Precertification Manager, or Precertification Assistant Manager regarding complaints received by the care center department and relating to a specific communication and/or authorization process.</li> <li>Perform special assignments and/or duties as directed by the Care Center Manager.</li> <li>Follow and apply the internal procedures of the Department.</li> <li>Suggest and help implement improvements to office processes and workflows to enhance overall efficiency.</li> <li>Responsible and accountable for the confidential, proper administration of all data.</li> <li>Any other duties as requested by the Direct Manager.</li> <li>Work effectively with AI, machine learning, data analytics, and cloud-based tools while adhering to high standards of data governance, security, and ethical use.</li> </ul> <h4>Key requirements:</h4> <ul> <li>Education: Relevant university degree.</li> <li>Experience: 1 - 2 years’ experience in a call centre/customer services environment; TPA, hospitals or medical centers exposure is a plus.</li> <li>Physically fit to carry out duties and responsibilities.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Fluency in Arabic, English, French.</li> </ul> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.</p> <p>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>Job description</h4> <p>Marvin's Organic Gardens is our vehicle of consciousness in our local community and beyond, focusing on total integrity and absolute commitment to quality in ecological landscapes. Our ongoing mission is to create a landscape ecosystem and natural lifestyle business that promotes and supports the health and respect for Mother Nature and all beings. Come be part of our elevated community where you can truly make a difference.</p> <h4>Job summary</h4> <p>This is the operational nerve center of a 27-year-old business. Right now, one of our co-owners carries the full weight of office operations, client communication, scheduling, project coordination, and team logistics, in addition to parenting, creative direction, and strategic planning. This office operation has served us well, and we are ready for the next evolution of our business.</p> <p>We are hiring someone who can take full ownership of the office and operations function. Someone who sees what needs to happen, makes it happen, and keeps the entire machine running so our owners can focus on the creative vision that built this company. By month three, we would provide you the training needed to be running the daily operations independently. By month six, the owners will trust you enough to step away for 2 weeks and be confident that everything is in order.</p> <h4>Responsibilities</h4> <ul> <li><strong>Client intake & communication:</strong> Answer phones, respond to inquiries, screen leads, qualify new clients, and manage ongoing client relationships. You are the first voice people hear and the last voice before a project wraps. MOG’s reputation lives in how clients feel when they interact with us. We communicate on YouTube, Instagram, and Facebook.</li> <li><strong>Scheduling & dispatching:</strong> Coordinate crew schedules, manage the calendar, adapt to weather changes and material delays, and keep clients informed about timing. Our crews and clients both rely on you to respect their time.</li> <li><strong>Project coordination:</strong> Bridge the gap between the office and the field. Track project status, manage material orders, flag issues before they become problems, and ensure nothing falls through the cracks between a client’s expectations and a crew’s execution.</li> <li><strong>Administrative systems:</strong> Manage invoicing and billing, track expenses, process timekeeping, handle HR basics (job postings, preliminary interviews, onboarding/offboarding), and keep all administrative systems current. Proficiency in QuickBooks or prepared to learn, Jobber, Slack, and Google/Microsoft Office required.</li> <li><strong>Problem solving:</strong> Things come up. Weather changes plans. Clients call with urgent requests. Materials don’t arrive. Crew members get sick. You use good judgment to handle what you can, escalate what you should, and always protect the client experience.</li> </ul> <h4>Qualifications</h4> <ul> <li>You have 3+ years of experience in office management, operations coordination, or administrative leadership, ideally in a small business or field-service environment.</li> <li>You are proficient in QuickBooks, Google Workspace, and Microsoft Office. Experience with Jobber, Run ADP, Slack, and Adobe Acrobat is a strong plus.</li> <li>You communicate clearly, warmly, and professionally with clients, crew members, and owners alike.</li> <li>You can manage multiple priorities simultaneously without dropping the ball.</li> <li>You are a self-starter who identifies problems and solves them before being asked.</li> <li>You are comfortable in either our Cincinnati, Pleasant Ridge office, or Lebanon office.</li> <li>You understand seasonal business rhythms — busy season (March-November) requires more availability and flexibility.</li> <li>You align with MOG’s values: ecological consciousness, family-first culture, integrity, and respect for all beings.</li> <li>We are an inclusive community and welcome all peoples to apply.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply > Pass qualification(s) > Join a project > Complete tasks > Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply > Pass qualification(s) > Join a project > Complete tasks > Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>About OLX</h4> <p>OLX Lebanon is the #1 marketplace for selling and buying online in Lebanon. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for individuals and businesses. Our broader vision is to strengthen local economies, empower small businesses and help everyone in making smarter choices for themselves, the market and the planet.</p> <p>OLX Lebanon is proudly rooted in the local market while bringing global marketplace standards to our users. Our team is driven by innovation, agility, and a deep understanding of the Lebanese consumer landscape.</p> <p>We embrace a culture of ownership, creativity, and purpose—where every team member contributes to building smarter solutions that truly make a difference in people's everyday lives.</p> <h4>About the role</h4> <p>The Telesales Intern will support outgoing call campaigns, customer engagement, and the recording of call outcomes and feedback. The role also involves assisting with basic reporting and coordination with internal teams. This internship provides practical experience in telesales, communication, and sales operations within a professional environment.</p> <ul> <li>Participate in outbound telesales campaigns aligned with predefined objectives and call scripts.</li> <li>Engage with customers to present offerings, manage conversations professionally, and handle objections effectively.</li> <li>Record and maintain accurate customer interaction data, including feedback, responses, and call outcomes.</li> <li>Support reporting activities by compiling call results and contributing to basic performance analysis.</li> <li>Capture recurring customer feedback and insights to support continuous improvement of sales approaches and messaging.</li> <li>Coordinate with internal teams to ensure smooth information flow and operational alignment.</li> <li>Handle administrative responsibilities and ensure effective communication with internal teams and customers.</li> </ul> <h4>Requirements</h4> <ul> <li>Currently enrolled in a Business Administration program.</li> <li>0-1 years of experience as a Customer Success Intern.</li> <li>Any prior internship in Customer Success.</li> <li>Good communication and customer interaction skills.</li> <li>Fluent in Arabic and English.</li> <li>Familiarity with Microsoft Office.</li> <li>Strong verbal communication skills with clear and professional phone etiquette.</li> <li>Ability to engage customers confidently and follow structured sales scripts.</li> <li>Basic persuasion and negotiation skills to support sales conversations.</li> <li>Ability to adopt a customer-focused approach and willingness to learn and improve.</li> <li>Patient and customer-focused with a positive attitude toward handling customer interactions.</li> <li>Eager to learn, adaptable, and open to feedback and continuous improvement.</li> </ul> <h4>Benefits</h4> <ul> <li>A fast-paced, high-performing team.</li> <li>Learning & Development opportunities.</li> </ul></p><p></p>