وظائف خدمة عملاء - جبل لبنان لبنان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers</p><p>Respond to customer inquiries and complaints in time</p><p>Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience in FNB sector .</li><li>Maintain a professional appearance and presence at all times</li><li>Excellent communication skills</li><li>Hold a Bachelor s degree or a related field</li><li>Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication</li><li>Ability to collect, analyze, and prepare statistics related to customer satisfaction</li><li>Monitor customer feedback and contribute to improving service quality</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're Hiring: Customer Service Manager</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage the Customer Service team to achieve performance targets.</li><li>Develop and implement customer service policies, procedures, and standards.</li><li>Monitor service quality, customer satisfaction, and team performance metrics.</li><li>Collaborate with internal departments to address customer needs and operational issues.</li><li>Prepare regular performance and customer insight reports for management.</li><li>Coach, train, and develop customer service representatives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li>Bachelor's degree in Business Administration or a related field.</li><li>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role.</li><li>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Customer-centric mindset with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and customer service management tools.</li><li>Fluency in English and Arabic; French is a plus.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>SOLARCARE is a leading provider of professional solar systems design &amp; engineering, build and maintenance services. We are committed to delivering exceptional customer service while ensuring the highest standards of technical performance, safety, and reliability for our clients' solar energy systems.</p><p>We are looking for a highly organized, customer-focused, and proactive Customer Service Officer to join our growing team.</p><p>Position Summary:</p><p>The Customer Service Officer plays a key role in ensuring the smooth delivery of our services. Acting as the primary point of contact after the sales process, you will coordinate service schedules, communicate with clients, dispatch field teams, and ensure every customer receives a professional and seamless experience.</p><p>This position requires excellent organizational skills, strong communication abilities, and the capacity to manage multiple priorities in a fast-paced environment.</p><p>Key Responsibilities:</p><ul><li>Receive and review newly awarded service contracts from the Sales Department.</li><li>Plan, schedule, and coordinate preventive and corrective maintenance visits.</li><li>Coordinate service appointments with clients and confirm access requirements.</li><li>Dispatch field teams and monitor daily activities.</li><li>Ensure payments are collected from clients.</li><li>Maintain the service calendar and optimize technician utilization.</li><li>Serve as the primary point of contact for clients after contract award.</li><li>Respond promptly and professionally to customer inquiries.</li><li>Handle client feedback, requests, and complaints with professionalism and efficiency.</li><li>Build strong, long-term relationships with clients through exceptional service.</li><li>Ensure high customer satisfaction and timely resolution of issues.</li><li>Maintain accurate records within the company's CRM systems.</li><li>Ensure all operational data is entered accurately and on time.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in business administration, Marketing or a related field.</li><li>2 5 years of experience in customer service, operations coordination, project coordination, or administration.</li><li>Experience in the renewable energy, construction, engineering, or technical services sector is an advantage.</li><li>Excellent communication skills in English and Arabic (French is a plus).</li><li>Excellent problem-solving and customer relationship skills.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook).</li><li>Experience with ERP or CRM software is preferred.</li><li>Customer-oriented with a positive attitude.</li><li>Able to work independently and as part of a team.</li><li>Strong planning and coordination skills.</li></ul><p>If you are passionate about customer service, operations management, and renewable energy, we would be delighted to hear from you.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Customer Service Executive - Regional Desk <br> </b><div><b> Freight</b><br> July 03,2026<br> Lebanon<br> </div> <div> Responsibilities <br> <ul> <li>Serve as the primary point of contact for freight customers, ensuring excellent customer service and timely communication. </li> <li>Coordinate with Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents to ensure smooth shipment execution. </li> <li> Monitor import and export shipments, provide status updates, and resolve customer inquiries and issues. </li> <li>Prepare and verify freight documentation, ensuring accuracy and compliance with company and regulatory requirements. </li> <li>Coordinate billing, invoicing, and shipment documentation with the Finance and Operations teams. </li> <li>Maintain accurate shipment records and update the company's operating system. </li> <li>Support customer retention by building strong relationships and identifying opportunities for additional business. </li> <li>Ensure compliance with company policies, SOPs, and service quality standards.</li> </ul> </div> <div> Job Requirements <br> <ul> <li>Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field. </li> <li> 2 4 years of customer service experience in freight forwarding or logistics. </li> <li>Knowledge of Air, Sea, and Land Freight operations and shipping documentation. </li> <li>Strong communication, organizational, and problem-solving skills. </li> <li>Proficiency in Microsoft Office and freight management systems. </li> <li>Fluent in English and Arabic.</li> </ul> <div></div></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a professional and detail-oriented Customer Service Representative to join our team.</p><p>Key Responsibilities:</p><ul><li>Handle customer inquiries and provide professional after-sales support.</li><li>Coordinate with the sales, production, and installation teams to ensure customer satisfaction.</li><li>Review customer requests and understand technical drawings, furniture specifications, and interior design details.</li><li>Follow up on orders, deliveries, installations, and customer complaints.</li><li>Ensure all customer issues are resolved accurately and in a timely manner.</li></ul><p>Why this role?</p><p>This position requires someone who can understand the technical aspects of furniture and interior design. An Interior Designer, Architect, or someone with relevant industry experience will be better equipped to communicate with customers, interpret drawings and specifications, and provide accurate solutions.</p><p>If you meet the above qualifications and are passionate about delivering exceptional customer service, we would love to hear from you.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements:</p><ul><li>Minimum 3 4 years of experience in Customer Service.</li><li>Bachelor's degree in Interior Design, Interior Architecture, Architecture, or a related field is highly preferred.</li><li>Candidates with significant experience in the furniture, interior design, or fit-out industry will also be considered.</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to manage multiple customer requests.</li><li>Ability to work under pressure and coordinate with different departments.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates.</p><p>Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers</p><p>Respond to customer inquiries and complaints in time</p><p>Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently</p><p>Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication</p><p>Ability to collect, analyze, and prepare statistics related to customer satisfaction</p><p>Monitor customer feedback and contribute to improving service quality</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience in FNB sector .</li><li>Maintain a professional appearance and presence at all times</li><li>Excellent communication skills</li><li>Hold a Bachelor s degree or a related field</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide technical support to customers in <strong>Spanish</strong> via email and chat</p> <ul> <li>Diagnose and resolve issues related to products and services</li> <li>Escalate complex cases to higher support levels when needed</li> <li>Maintain and update documentation and knowledge base</li> </ul> <p><strong>To apply, send your CV via WhatsApp:</strong><br> +PHONE_NUMBER1</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Spanish <strong>intermediate level (writing/texting required)</strong></strong></p> <ul> <li>Strong communication and multitasking skills</li> <li>Good PC skills (<strong>MS Office</strong>)</li> <li>Additional languages or experience are a plus</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The job holder is responsible for handling customer communication, resolving customer issues and administering customers accounts. S/he will work within the Customer Services Team to provide support, to improve customer experience, document, and track user-reported issues, and improve general user experience.</p></div></section>

<p><h4>Job description</h4> <p>Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.</p> <p>By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?</p> <p>Join us—where your career is a force for good!</p> <br> <h4>Position note</h4> <p>Remote work is not available for this position; on-site attendance is required.</p> <br> <h4>Why choose us?</h4> <p>Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.</p> <p>When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.</p> <br> <h4>Where your career is a force for good!</h4> <p>The American Red Cross is currently seeking a Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces and International Services Division mission. This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. Relocation assistance is only available for current employees within a 50-mile radius within the division.</p> <br> <h4>What you need to know</h4> <p>Manage and administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Support the delivery of International Services programs and services. Provide support, development, and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable federal, state, and local regulations.</p> <br> <h4>Relationship management and community outreach</h4> <p>Serves as the “face” of the Red Cross at assigned location.</p> <ul> <li>Builds strong relationships with military leadership, key organizations, and community leaders.</li> <li>Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions.</li> <li>Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross mission and service.</li> </ul> <br> <h4>Volunteer management</h4> <p>Manages a volunteer engagement program and cycle to enable delivery of all Red Cross programs and services on a military installation and in their local community. Manages volunteers who will be the primary resource to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. When volunteers are unavailable, the manager is responsible for delivering the mission-specific services.</p> <ul> <li>Develop and implement local needs assessment and Volunteer Program Plan through utilizing process established by Volunteer Resources.</li> <li>Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services.</li> <li>Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize, and communicate with volunteers within the local footprint.</li> </ul> <br> <h4>Service delivery management</h4> <p>Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area.</p> <ul> <li>Provides supervision of volunteer Service Delivery staff.</li> <li>Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, resiliency training, morale items, and support.</li> <li>Ensures community outreach, to include command meetings and education briefings, presentations, or workshops.</li> <li>Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives.</li> <li>Manages support services to military members and their families to include family follow-up information and referrals, and other related services.</li> <li>Provides support for the emergency communications center with local information, as appropriate.</li> <li>Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available.</li> </ul> <br> <h4>Financial and reporting management</h4> <p>Develops and manages budgets and expenditures to ensure programs are operating within budget to support all programs and services. Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met.</p> <br> <h4>What you need to succeed</h4> <ul> <li>Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience.</li> <li>Five years minimum related experience in program management or related field is required.</li> <li>Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment.</li> <li>Ability to balance multiple priorities is essential.</li> </ul> <br> <h4>Work conditions</h4> <p>Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.</p> <p>Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state, and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.</p> <br> <h4>For mobile positions only (domestic and overseas settings)</h4> <p>Some positions are designated as “Mobile” and subject to unique job requirements. SAF Mobile Staff perform the same basic job responsibilities as non-mobile staff in regions. In addition to those responsibilities, this special workforce is also required to deploy on short term temporary assignments, serving alongside military members who are deployed to designated theaters of operations anywhere in the world. Mobile staff must be ready to deploy whenever called upon, and to do so are required to meet and maintain specific medical and other readiness requirements. Requirements unique to mobile positions include the following:</p> <ul> <li>Support both the day-to-day operations and emergency needs of the Hero Care Center as a member of the Hero Care Network Contingency Team.</li> <li>Completes all trainings and requirements to maintain casework proficiency, to include working shifts and participating in readiness drills.</li> <li>Responds to emergency, surge, and disaster situations, as needed.</li> </ul> <p>To maintain readiness, staff must:</p> <ul> <li>Maintain all medical and security requirements.</li> <li>Engage in annual deployment familiarization program to include trainings and meetings.</li> <li>When activated to deploy, participate in additional trainings and meetings to prepare for deployment.</li> </ul> <br> <h4>Mobility requirements</h4> <ul> <li>U.S. citizenship is required.</li> <li>Must be able to obtain a secret security clearance and a non-U.S. passport.</li> <li>Worldwide mobility is a condition of employment and an essential function of this position.</li> <li>Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families.</li> <li>Must meet strict medical and physical requirements, including immunizations required by the U.S. military.</li> <li>May be required to wear military uniforms, and live and work in harsh and stressful environments in conflict areas.</li> <li>Periodically accompanies the military on deployments.</li> </ul> <br> <h4>What will give you the competitive edge</h4> <p>Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments. SAF/IS employees are servant leaders supporting deployed military members through difficult and challenging issues. Candidates need to thrive on service and teamwork. Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues.</p> <h4>Core competencies</h4> <ul> <li><strong>Adaptability:</strong> Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present.</li> <li><strong>Independent problem solving:</strong> Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and follow up with actionable solutions.</li> <li><strong>Teamwork:</strong> Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission.</li> <li><strong>Servant leader:</strong> Successful candidates must be leaders who put others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances.</li> <li>Familiarity with military culture, regulations, and protocol.</li> <li>Experience with American Red Cross programs and services is strongly preferred.</li> </ul> <br> <h4>Benefits for you</h4> <p>As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:</p> <ul> <li>Medical, dental, and vision plans</li> <li>Health spending accounts and flexible spending accounts</li> <li>PTO: Starting at 15 days a year; based on type of job and tenure</li> <li>Holidays: 11 paid holidays comprised of six core holidays and five floating holidays</li> <li>401(k) with up to 6% match</li> <li>Paid family leave</li> <li>Employee assistance and insurance: short and long term</li> <li>Service awards and recognition</li> </ul> <br> <p>The salary range for this position is (Illinois): $60,000 - $65,000.</p> <p>Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.</p> <p>Apply now! Joining our team will provide you with the opportunity to make your career a force for good!</p> <br> <p>The American Red Cross is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.</p> <p>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable fair chance laws and ordinances.</p> <br> <p>AmeriCorps, the federal agency that brings people together through service, and its partners—the Peace Corps, AmeriCorps Alums, Peace Corps Association, and the Service Year Alliance—launched Employers of Service to connect service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply > Pass qualification(s) > Join a project > Complete tasks > Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply > Pass qualification(s) > Join a project > Complete tasks > Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Outsourcing advantage</h4> <p>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.</p> <h4>Key responsibilities</h4> <ul> <li>Respond to customer inquiries.</li> <li>Resolve issues professionally.</li> <li>Document interactions accurately.</li> <li>Escalate complex issues.</li> <li>Meet response-time goals.</li> <li>Maintain customer satisfaction.</li> <li>Collaborate with internal teams.</li> <li>Follow company procedures.</li> </ul> <h4>Requirements</h4> <ul> <li>2+ years of customer service experience.</li> <li>Excellent English communication.</li> <li>CRM/ticketing system experience.</li> <li>Problem-solving skills.</li> <li>Ability to multitask.</li> <li>Professional attitude.</li> <li>Reliable internet.</li> <li>Customer-focused mindset.</li> <li>English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.</li> <li>Availability to work during Eastern Time (ET) business hours.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience with Zendesk, Freshdesk, Intercom, or Salesforce.</li> <li>BPO or SaaS experience.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work on diverse and exciting projects.</li> <li>Supportive and collaborative work environment.</li> <li>Weekly payments.</li> <li>Weekends off.</li> <li>Growth opportunities.</li> </ul></p><p></p>

<p><h4>Outsourcing advantage</h4> <p>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.</p> <h4>Key responsibilities</h4> <ul> <li>Respond to customer inquiries.</li> <li>Resolve issues professionally.</li> <li>Document interactions accurately.</li> <li>Escalate complex issues.</li> <li>Meet response-time goals.</li> <li>Maintain customer satisfaction.</li> <li>Collaborate with internal teams.</li> <li>Follow company procedures.</li> </ul> <h4>Requirements</h4> <ul> <li>2+ years of customer service experience.</li> <li>Excellent English communication.</li> <li>CRM/ticketing system experience.</li> <li>Problem-solving skills.</li> <li>Ability to multitask.</li> <li>Professional attitude.</li> <li>Reliable internet.</li> <li>Customer-focused mindset.</li> <li>English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.</li> <li>Availability to work during Eastern Time (ET) business hours.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience with Zendesk, Freshdesk, Intercom, or Salesforce.</li> <li>BPO or SaaS experience.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work on diverse and exciting projects.</li> <li>Supportive and collaborative work environment.</li> <li>Weekly payments.</li> <li>Weekends off.</li> <li>Growth opportunities.</li> </ul></p><p></p>

<p>A Leading Jewelry brand is looking for a female officer in Production who is responsible for overseeing service processes, maintaining service quality, and supporting team development.</p><p>Role:</p><ul><li>Receive a repair bag with a serial number, number of items and the weight of items.</li><li>Check the weight and the transfer out items sent from the Branches</li><li>Sign one copy for the driver and receive the transfer on dolphin.</li><li>Handle it to goldsmith to repair the items</li><li>An assembly should be done then handle it to polish.</li><li>Final inspection.</li><li>Transfer out to branches and closing on project management the repair finished items.</li><li>Receive a transfer out from purchases and returns to warehouse (kaser gold).</li><li>Check and sign the transfer.</li><li>Check if the items are already created if not, create an item code by gram and piece then do assembly.</li><li>Order from the laser cut quantity of logo for items.</li><li>A transfer between warehouses should be done</li><li>Receive the items from Goldsmith.</li><li>Sign for them the weight received with stock controller then an assembly with the weight difference should be done accordingly.</li><li>Final inspection</li><li>Transfer out to branches</li><li>Labeling.</li><li>Photo shooting the new items.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business, Customer Service, or a related field</p><p>Minimum 5 years experience in customer service, including 2 years in a supervisory role</p><p>Strong problem-solving and communication skills</p><p>Good understanding of warranty management and service logistics</p><p>Experience using CRM systems and service management tools</p><p>Ability to manage time, prioritize tasks, and lead a team under pressure</p><p>Fluent in English and Arabic; French is a plus</p>

<p><h4>Job description</h4> <p>Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.</p> <p>By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?</p> <p>Join us—where your career is a force for good!</p> <br> <h4>Position note</h4> <p>Remote work is not available for this position; on-site attendance is required.</p> <br> <h4>Why choose us?</h4> <p>Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.</p> <p>When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.</p> <br> <h4>Where your career is a force for good!</h4> <p>The American Red Cross is currently seeking a Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces and International Services Division mission. This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. Relocation assistance is only available for current employees within a 50-mile radius within the division.</p> <br> <h4>What you need to know</h4> <p>Manage and administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Support the delivery of International Services programs and services. Provide support, development, and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable federal, state, and local regulations.</p> <br> <h4>Relationship management and community outreach</h4> <p>Serves as the “face” of the Red Cross at assigned location.</p> <ul> <li>Builds strong relationships with military leadership, key organizations, and community leaders.</li> <li>Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions.</li> <li>Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross mission and service.</li> </ul> <br> <h4>Volunteer management</h4> <p>Manages a volunteer engagement program and cycle to enable delivery of all Red Cross programs and services on a military installation and in their local community. Manages volunteers who will be the primary resource to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. When volunteers are unavailable, the manager is responsible for delivering the mission-specific services.</p> <ul> <li>Develop and implement local needs assessment and Volunteer Program Plan through utilizing process established by Volunteer Resources.</li> <li>Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services.</li> <li>Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize, and communicate with volunteers within the local footprint.</li> </ul> <br> <h4>Service delivery management</h4> <p>Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area.</p> <ul> <li>Provides supervision of volunteer Service Delivery staff.</li> <li>Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, resiliency training, morale items, and support.</li> <li>Ensures community outreach, to include command meetings and education briefings, presentations, or workshops.</li> <li>Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives.</li> <li>Manages support services to military members and their families to include family follow-up information and referrals, and other related services.</li> <li>Provides support for the emergency communications center with local information, as appropriate.</li> <li>Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available.</li> </ul> <br> <h4>Financial and reporting management</h4> <p>Develops and manages budgets and expenditures to ensure programs are operating within budget to support all programs and services. Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met.</p> <br> <h4>What you need to succeed</h4> <ul> <li>Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience.</li> <li>Five years minimum related experience in program management or related field is required.</li> <li>Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment.</li> <li>Ability to balance multiple priorities is essential.</li> </ul> <br> <h4>Work conditions</h4> <p>Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.</p> <p>Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state, and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.</p> <br> <h4>For mobile positions only (domestic and overseas settings)</h4> <p>Some positions are designated as “Mobile” and subject to unique job requirements. SAF Mobile Staff perform the same basic job responsibilities as non-mobile staff in regions. In addition to those responsibilities, this special workforce is also required to deploy on short term temporary assignments, serving alongside military members who are deployed to designated theaters of operations anywhere in the world. Mobile staff must be ready to deploy whenever called upon, and to do so are required to meet and maintain specific medical and other readiness requirements. Requirements unique to mobile positions include the following:</p> <ul> <li>Support both the day-to-day operations and emergency needs of the Hero Care Center as a member of the Hero Care Network Contingency Team.</li> <li>Completes all trainings and requirements to maintain casework proficiency, to include working shifts and participating in readiness drills.</li> <li>Responds to emergency, surge, and disaster situations, as needed.</li> </ul> <p>To maintain readiness, staff must:</p> <ul> <li>Maintain all medical and security requirements.</li> <li>Engage in annual deployment familiarization program to include trainings and meetings.</li> <li>When activated to deploy, participate in additional trainings and meetings to prepare for deployment.</li> </ul> <br> <h4>Mobility requirements</h4> <ul> <li>U.S. citizenship is required.</li> <li>Must be able to obtain a secret security clearance and a non-U.S. passport.</li> <li>Worldwide mobility is a condition of employment and an essential function of this position.</li> <li>Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families.</li> <li>Must meet strict medical and physical requirements, including immunizations required by the U.S. military.</li> <li>May be required to wear military uniforms, and live and work in harsh and stressful environments in conflict areas.</li> <li>Periodically accompanies the military on deployments.</li> </ul> <br> <h4>What will give you the competitive edge</h4> <p>Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments. SAF/IS employees are servant leaders supporting deployed military members through difficult and challenging issues. Candidates need to thrive on service and teamwork. Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues.</p> <h4>Core competencies</h4> <ul> <li><strong>Adaptability:</strong> Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present.</li> <li><strong>Independent problem solving:</strong> Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and follow up with actionable solutions.</li> <li><strong>Teamwork:</strong> Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission.</li> <li><strong>Servant leader:</strong> Successful candidates must be leaders who put others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances.</li> <li>Familiarity with military culture, regulations, and protocol.</li> <li>Experience with American Red Cross programs and services is strongly preferred.</li> </ul> <br> <h4>Benefits for you</h4> <p>As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:</p> <ul> <li>Medical, dental, and vision plans</li> <li>Health spending accounts and flexible spending accounts</li> <li>PTO: Starting at 15 days a year; based on type of job and tenure</li> <li>Holidays: 11 paid holidays comprised of six core holidays and five floating holidays</li> <li>401(k) with up to 6% match</li> <li>Paid family leave</li> <li>Employee assistance and insurance: short and long term</li> <li>Service awards and recognition</li> </ul> <br> <p>The salary range for this position is (Illinois): $60,000 - $65,000.</p> <p>Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.</p> <p>Apply now! Joining our team will provide you with the opportunity to make your career a force for good!</p> <br> <p>The American Red Cross is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.</p> <p>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable fair chance laws and ordinances.</p> <br> <p>AmeriCorps, the federal agency that brings people together through service, and its partners—the Peace Corps, AmeriCorps Alums, Peace Corps Association, and the Service Year Alliance—launched Employers of Service to connect service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a reliable, English-fluent professional to join our facility maintenance team. To support U.S.-based teams remotely, he must be available to work during U.S. business hours. ( 16:00 till 1:00)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for a reliable, English-fluent professional to join our facility maintenance team. To support U.S.-based teams remotely, he must be available to work during U.S. business hours. ( 16:00 till 1:00)</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>About Wahed:</strong> <br>The global financial system wasn t built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values. </p> <p>At Wahed, we re changing that. We are a global fintech company on a mission to build a new financial system one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible: from pioneering Shariah-compliant equity ETFs, to true riba-free alternatives to high-yield savings accounts, to no-leverage, income-producing real estate investments. If you re driven to help people and believe finance should empower, not exclude, join us in building a more equitable financial future. </p> <p> <strong> <br>Job Brief:</strong> <br>Wahed is looking for an Arabic-speaking Private Clients Service Associate to join our International team and deliver an outstanding experience to our clients. Reporting to the Private Clients Manager, you will be a first point of contact for clients across calls and email - resolving queries quickly, accurately and with genuine care. You will also be the dedicated client service contact for our high-net-worth (HNW) clients, guiding them personally through onboarding and ensuring a smooth, high-touch experience from their very first interaction. This is a client-facing role for someone who combines warmth with attention to detail and takes real pride in helping people. </p> <div> <div> Job Responsibilities: <div> <div> <ul> <li>Act as a first point of contact for clients across calls, email and live chat identifying and assessing their needs and resolving queries promptly and accurately.</li> <li>Serve as the dedicated support contact for our high-net-worth (HNW) clients, delivering a personalised, high-touch experience and guiding them through onboarding from account opening to first investment.<br>Support clients in Arabic (essential), English (essential), and French (desirable) ensuring clear, professional and culturally attuned communication.</li> <li>Guide clients through onboarding, KYC and account-related processes, coordinating with internal teams where needed to remove friction.</li> <li>Handle complaints with empathy, providing appropriate solutions and alternatives within agreed timeframes, and following up to ensure resolution.</li> <li>Keep accurate records of client interactions, process client accounts and documentation, and maintain trackers for leads and queries generated through company campaigns.</li> <li>Follow communication procedures, guidelines and policies, and ensure adherence to service-level agreements (SLAs) and process deliverables.</li> <li>Take the extra mile to engage clients, build trust, and contribute to a high-quality values-based client experience.<br>Share client feedback and recurring issues with the wider team to help improve our products, processes and service.</li> </ul> </div> </div> </div> </div> <div> <div> Job Specifications: <div> <div> <ul> <li>Fluency in Arabic and English, both written and spoken - this is essential. Fluency in French is desirable.</li> <li>Bachelor s degree with 2+ years experience in a client service role, ideally within financial services or fintech.</li> <li>Proven customer support or client-service experience, with strong phone, email and chat handling skills and active listening.</li> <li>Experience supporting high-net-worth or premium clients, or a clear aptitude for delivering a high-touch, professional service.</li> <li>Client-oriented, with the ability to adapt and respond to different types of clients and personalities.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong attention to detail and accuracy in record-keeping and following processes.</li> <li>Ability to multi-task, prioritise and manage time effectively, delivering high-quality work to deadlines.</li> <li>Familiarity with the UAE financial-services landscape and/or an interest in Shariah-compliant finance is an advantage.</li> </ul> <div> </div> <div>If you love helping people, take pride in delivering an exceptional client experience, and want to be part of a values-based FinTech growing in the UAE, we d love to hear from you.</div> </div> </div> </div> </div> <div> <div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div> </div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Duties And Responsibilities</b></p> <p>On Sales and Marketing</p> <ul> <li>Possess comprehensive knowledge of the marketed products as well as competitors products</li> <li>Meet quantitative and qualitative targets focusing on vertical and horizontal distribution</li> <li>Monitor and stay up to date with competition activities and report to Customer Development Manager and Business Unit Manager (competition promotions, price modifications, new launches...)</li> <li>Ensure excellence in the execution of launching plans for new products initiatives</li> <li>Coordinate with the Educator to win or grow accounts, participate in customer's training sessions and follow up accordingly</li> <li>Identify potential Key Accounts, put a plan to grow them in coordination with the Customer Development Manager and ensure proper implementation</li> <li>Suggest creative ideas for Marketing Department to increase traffic on social media</li> <li>Follow up on client balances, be aware ahead of time of dues, learn client history and prepare a collection plan to collect dues as per deadline</li> <li>Follow the call cycle to maintain proper area coverage and request amendment of cycle as per customer and Business Unit Manager requirement</li> <li>Optimize daily calls by knowing how to allocate time and plan ahead</li> <li>Ask marketing department for Point of Sale Materials (POSM) and Gift With Purchase (GWP) in order to increase sales</li> </ul> <p>On Customer Service</p> <ul> <li>Perform regular visits in a courteous and efficient manner in order to ensure customer satisfaction and retention</li> <li>Handle returns, exchanges, customer complaints and report any problem to the Customer Development Manager in order to take corrective measures</li> <li>Ensure excellence in the execution of launching plans for new products initiative</li> <li>Build and maintain a distinguished relationship with the customer's key employees</li> </ul> <p>On Merchandising</p> <ul> <li>Secure premium brand visibility at the customer premises as primary or/and secondary display</li> <li>Secure adequate storage and shelving at the customer premises to optimize sell out</li> </ul> <p>On Reporting</p> <ul> <li>Keep records of client situation by submitting monthly report to Customer Development Manager and Business Unit Manager of sales evolution, promotional and marketing activities versus plan. Suggest corrective measures whenever needed to ensure objectives are met</li> <li>Submit reports to Customer Development Manager and Business Unit Manager regarding new launched products in the market, competition price, activities</li> </ul></div></section>