Kempinski Hotel jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The incumbent in this position is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness.&nbsp; They assist the Assistants Executive Housekeepers and the Executive Housekeepers in the planning of the department.<br><br><ul><li>Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.</li><li>Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required..&nbsp; If assigned on Floors, check rooms and particularly those assigned to V.I.P., V.V.I.P and known repeated guests receive special attention to ensure they meet the hotel standards.</li><li>Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues.&nbsp; It may be the confirmation of room status to the repair work to be done.</li><li>Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.</li><li>Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.</li><li>Assist the Assistant Executive Housekeepers in the monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests.&nbsp;</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The incumbent in this position is responsible for welcoming the guests and members to the Pool and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards. The job of Pool Receptionist is executed satisfactorily when: Hygiene standards are strictly monitored and followed. When all the guests are 100% satisfied with the Hotel services. Receptionist is the first and last impression of the Pool, therefore must be very professional and create an experience for the guests. Greets all visitors to the Pool in a warm and sincere manner. Upon visitor s departure from the Pool, thanks them for their visit and invites them to return.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Hospitality Management Degree</li><li>Local language excellent oral and written skills (as applicable)</li><li>English good oral and written skills</li><li>Client facing experience within reception or front of house</li><li>Business writing.</li><li>Stock and retail management.</li><li>High levels of customer service.</li><li>Telephone system operations.</li><li>Computer literate with experience of in house booking/database systems.</li><li>Experience within 7-day operation.</li><li>To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Self-confident Persuasive Ethical Quality oriented Well-presented</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>to ensure you deliver and exceed the guests expectations in accordance with The spa's vision, core values and all related brand standards, procedures and policies. MAIN RESPONSIBILITIES To deliver treatments and whole spa experience to high standard and ensure the guests needs are cared for. This means tailoring treatments where needed in accordance with the training. To connect and communicate with your guests. Get to know and understand them and record preferences and information as required. To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time. Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies. Following scheduled roster and daily appointment schedule. Must adhere to training as set down by the Spa Manager and Head Therapist. To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa. To maintain a high standard of appearance and personal hygiene as per policy. To always be punctual and prepared in advance of treatments. Ensure that daily sales figures are accurately recorded. To be adaptable and accountable for all actions. To cover reception as and when required. Courtesy to guests and other members of staff at all times</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Internationally recognized Massage certificate.</li><li>Internationally recognized beauty therapy certificate.(an advantage)</li><li>Experience with advanced cosmetology. (an advantage)</li><li>Aromatherapy certificate.</li><li>First aid and CPR certificate. (an advantage)</li><li>Knowledge of natural therapies.</li><li>To have a Three years experience in Spa Therapy</li><li>Local language excellent oral and written skills (as applicable)</li><li>English excellent oral and written skills</li><li>Additional language - beneficial</li></ul><p>COMPETENCIES: Include the skills the candidate must have to fill this Position:</p><ul><li>High levels of customer service.</li><li>Strong leadership skills.</li><li>People Oriented</li><li>Passionate for European luxury</li><li>Entrepreneurial</li><li>Straightforward</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> to ensure you deliver and exceed the guests’ expectations in accordance with The spa's vision, core values and all related brand standards, procedures and policies.&nbsp;<br><br><strong>MAIN RESPONSIBILITIES</strong><br>• To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for.&nbsp; This means tailoring treatments where needed in accordance with the training.<br>• To ‘connect’ and communicate with your guests.&nbsp; Get to know and understand them and record preferences and information as required.<br>• To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.<br>• Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.&nbsp;<br>• Following scheduled roster and daily appointment schedule.<br>• Must adhere to training as set down by the Spa Manager and Head Therapist.<br>• To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.<br>• To maintain a high standard of appearance and personal hygiene as per policy.<br>• To always be punctual and prepared in advance of treatments.<br>• Ensure that daily sales figures are accurately recorded.<br>• To be adaptable and accountable for all actions.<br>• To cover reception as and when required.<br>• Courtesy to guests and other members of staff at all times<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. The job of Front Office Agent is executed satisfactorily when: Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. Ensure that LQA results are above 85%. Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice. Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float. Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities. Possess a working knowledge of the room reservation procedures. Maintain the neatness of his/her working area. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Nationality: Lebanese</p><p>Education: Hospitality Management or related field</p><p>Experience: Minimum of one year experience in a customer service position</p><p>Languages: Local language excellent oral and written skills (as applicable)</p><p>English good oral and written skills</p><p>Additional language - beneficial</p><p>Competencies:</p><ul><li>Operational knowledge of front desk operations</li><li>Luxury Hotel Experiences</li><li>Communication skills</li><li>Brief knowledge of hotel operations &amp; Computer systems</li><li>Knowledge in Microsoft Office (Word, Excel and PowerPoint)</li><li>Knowledge of Opera</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards.&nbsp; At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.<br><br>The job of <strong>Front Office Agent</strong> is executed satisfactorily when:<br><ul><li>Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.&nbsp;</li><li>Ensure that LQA results are above 85%.</li><li>Upon check in, register guest and assign rooms.&nbsp; Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.&nbsp; Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. &nbsp;</li><li>Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.&nbsp; Receive payment from guests. Settle the guest account and give copy of the invoice.&nbsp;</li><li>Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.&nbsp; At the end of shift, balance their cash float.&nbsp;</li><li>Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.&nbsp; It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.&nbsp;</li><li>Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.&nbsp;</li><li>Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities. &nbsp;</li><li>Possess a working knowledge of the room reservation procedures. &nbsp;</li><li>Maintain the neatness of his/her working area.</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction. </div> <div> All rules &amp; regulations are strictly adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP.<br>The service team is well managed, having delegated the appropriate tasks to the team members.<br>A High quality of product and service is maintained in the outlet.<br>The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.</div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div> Education: Hospitality Management or related field<br>Experience: Experience in F&amp;B service role<br>Competencies: ability to work under pressure<br> Excellent written and verbal communication skills.<br> Applies a professional, confidential and ethical approach at all times.<br> Passionate for Food &amp; Beverage<br> People Oriented<br> Flexible and reliable<br> Tolerant and open minded</div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards. The job of Spa Receptionist is executed satisfactorily when: Hygiene standards are strictly monitored and followed. Quality audit results are 85% and above. When all the Spa guests are 100% satisfied with the Spa services. Receptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests. Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form. Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner. For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team. Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt. At the end of the shift balances the cash register. Receives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle. Liaises with therapists in case of bookings and / or cancellations from members / guests. Upon visitor s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return. Daily, Weekly and Monthly reports to be completed with details. Makes handover report written and verbal if possible for the receptionist on the next shift. Before each shift reads handover report.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Business Administration/Personal Assistant/Secretary Certificate an advantage. Sales and/or customer service training an advantage. Knowledge of Natural Therapies. (Preferable)</p><p>Experience : One (1) year reception experience in an international SPA. Language : Local language excellent oral and written skills (as applicable) English good oral and written skills</p><p>Competencies: Client facing experience within reception or front of house Business writing. Stock and retail management. High levels of customer service. Telephone system operations. Computer literate with experience of in house booking/database systems. Experience within 7-day operation.</p><p>To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Self-confident Persuasive Ethical Quality oriented Well-presented</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.<br><br>The job of <strong>Bartender</strong> is executed satisfactorily when:<br><ul><li>Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li><li>A courteous, professional and efficient service is provided at all times.</li><li>All duties and tasks are performed as per the tasks required at the outlet.</li><li>Be knowledgeable of all services and products offered by the hotel.</li><li>Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.</li><li>Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.</li><li>Monitor operating supplies, equipment and reduce spoilage and wastage successfully.</li><li>Ensure that the place of work and surrounding area is kept clean and organized at all times.</li><li>Successfully perform opening and closing procedures established for the assigned outlet</li><li>Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.</li><li>Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.</li><li>Understand and strictly adhere to the rules &amp; regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health &amp; safety.</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.&nbsp;<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.&nbsp;<br><br>All rules &amp; regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.<br>The service team is well managed, having delegated the appropriate tasks to the team members.<br>A High quality of product and service is maintained in the outlet.<br>The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.<br><br> </div>

Kempinski summerland Hotel & Resort is looking to recruit a Cashier to join our team @ club 500. <br> <br>Requirements: <br> <br>University degree. <br>Basic computer knowledge. <br>Strong leadership and communication skills. <br>Detail-oriented with a high level of accuracy. <br>Eagerness to learn and develop professionally. <br> <br>Working Conditions: <br> <br>Working hours: 10:00 AM – 7:00 PM. <br>Weekly day off: Monday. <br>Basic salary: USD 700 plus transportation allowance. <br>Immediate start available. <br> <br>If you meet the above qualifications and are interested in joining a dynamic hospitality team, we encourage you to apply