ROOM 24 jobs

<p><strong>ABOUT ROOM 24</strong><br>Room 24 is a London-based premium swim and resort wear brand, designed in-house and manufactured at our own ISO-certified atelier using Italian recycled eco-Lycra and signature gold hardware. We're a small, fast-moving team this role will work closely and directly with the Founder across e-commerce, wholesale operations, and content.</p><p><strong>ROLE OVERVIEW</strong><br>We're looking for an organised, detail-oriented coordinator to own the day-to-day operational backbone of Room 24: our Shopify store, our inventory system (Uphance), our sales channel integrations (including Wolf &amp; Badger), our shared content library (Dropbox), and our recurring sales reporting. This is a hands-on, entry-level role with training provided ideal for someone highly organised, comfortable with digital tools, and eager to grow into a broader e-commerce/operations position.</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Shopify Store Management</strong><br>Upload and maintain product listings: input photos, write product descriptions, set pricing, variants and tags<br>Carry out weekly product checkups <br>Check for broken listings, missing info, out-of-stock items, and inconsistencies<br>Keep the store visually and structurally up to date ahead of launches and campaigns</p><p><strong>Inventory &amp; Operations (Uphance)</strong><br>Data entry and ongoing maintenance of products, stock levels and orders in Uphance<br>Regularly audit Uphance records against Shopify and wholesale channels to catch discrepancies</p><p><strong>Content &amp; File Management (Dropbox)</strong><br>Organise, file and maintain all brand content (photography, product shots, campaign assets) in a clear, consistent folder structure<br>Ensure the team always has access to the latest, correctly labelled files</p><p><strong>Sales Channel Integrations</strong><br>Check and maintain integrations with sales channels including Wolf &amp; Badger and other stockist/marketplace platforms<br>Ensure product data, stock and pricing stay correctly synced across all connected platforms<br>Troubleshoot and flag integration issues before they affect sales</p><p><strong>Reporting &amp; Analysis</strong><br>Prepare monthly and quarterly sales and returns reports for Wolf &amp; Badger and Shopify<br>Maintain historical sales records and produce basic trend/performance analysis for the Founder</p><p><strong>Linesheets &amp; Visual Assets</strong><br>Create and design wholesale linesheets in the Room 24 brand style<br>Resize and reformat product photography for different platforms (Shopify, wholesale, marketplaces, social)<br>Use AI image tools to generate missing product images where photography isn't available</p><p><strong>Gifting, PR &amp; Orders/Returns Tracking</strong><br>Maintain and update the influencer and PR gifting list, including loans and press sends<br>Track all orders, sales, returns, exchanges and gifted product across channels</p><p><strong>Fabric Swatches</strong><br>Create and maintain the physical and digital stock fabric swatch library</p><p><strong>Fulfilment, Courier &amp; Warehouse Coordination</strong><br>Act as the day-to-day point of contact with our fulfilment/warehouse partner and couriers (e.g. DHL, Spring) on order dispatch, delays and lost-parcel claims<br>Investigate and follow up on delivery, customs or tracking issues until resolved<br>Check courier and fulfilment invoices against agreed rates and flag discrepancies</p><p><strong>Customer Service</strong><br>Respond to customer queries, complaints, returns and refund requests across email and the Shopify inbox in a friendly, on-brand tone<br>Use AI tools (e.g. ChatGPT) to help draft accurate, well-written customer responses and internal templates<br>Escalate unresolved or sensitive cases to the Founder</p><p><strong>Desired Candidate Profile</strong></p><p>Highly organised, detail-oriented, and comfortable juggling multiple recurring tasks</p><p>Confident with digital tools and willing to learn new software (Shopify, Uphance, Dropbox training provided)</p><p>Basic photo editing skills (Canva, Photoshop or similar); comfort using AI tools for images and written copy (e.g. ChatGPT) is a plus</p><p>Calm, clear, and courteous when handling customer queries or delivery issues</p><p>Good working knowledge of Excel/Google Sheets for reporting</p><p>Strong written English for product copy</p><p>Reliable, proactive, and comfortable working closely with a small founding team</p><p>An interest in fashion, e-commerce or the swimwear/resortwear industry is a plus</p>

ABOUT ROOM 24 <br>Room 24 is a London-based premium swim and resort wear brand, designed in-house and manufactured at our own ISO-certified atelier using Italian recycled eco-Lycra and signature gold hardware. We're a small, fast-moving team — this role will work closely and directly with the Founder across e-commerce, wholesale operations, and content. <br> <br>ROLE OVERVIEW <br>We're looking for an organised, detail-oriented coordinator to own the day-to-day operational backbone of Room 24: our Shopify store, our inventory system (Uphance), our sales channel integrations (including Wolf & Badger), our shared content library (Dropbox), and our recurring sales reporting. This is a hands-on, entry-level role with training provided — ideal for someone highly organised, comfortable with digital tools, and eager to grow into a broader e-commerce/operations position. <br> <br>KEY RESPONSIBILITIES <br>Shopify Store Management <br>— Upload and maintain product listings: input photos, write product descriptions, set pricing, variants and tags <br>— Carry out weekly product checkups <br>— Check for broken listings, missing info, out-of-stock items, and inconsistencies <br>— Keep the store visually and structurally up to date ahead of launches and campaigns <br>Inventory & Operations (Uphance) <br>— Data entry and ongoing maintenance of products, stock levels and orders in Uphance <br>— Regularly audit Uphance records against Shopify and wholesale channels to catch discrepancies <br>Content & File Management (Dropbox) <br>— Organise, file and maintain all brand content (photography, product shots, campaign assets) in a clear, consistent folder structure <br>— Ensure the team always has access to the latest, correctly labelled files <br>Sales Channel Integrations <br>— Check and maintain integrations with sales channels including Wolf & Badger and other stockist/marketplace platforms <br>— Ensure product data, stock and pricing stay correctly synced across all connected platforms <br>— Troubleshoot and flag integration issues before they affect sales <br>Reporting & Analysis <br>— Prepare monthly and quarterly sales and returns reports for Wolf & Badger and Shopify <br>— Maintain historical sales records and produce basic trend/performance analysis for the Founder <br>Linesheets & Visual Assets <br>— Create and design wholesale linesheets in the Room 24 brand style <br>— Resize and reformat product photography for different platforms (Shopify, wholesale, marketplaces, social) <br>— Use AI image tools to generate missing product images where photography isn't available <br>Gifting, PR & Orders/Returns Tracking <br>— Maintain and update the influencer and PR gifting list, including loans and press sends <br>— Track all orders, sales, returns, exchanges and gifted product across channels <br>Fabric Swatches <br>— Create and maintain the physical and digital stock fabric swatch library <br>Fulfilment, Courier & Warehouse Coordination <br>— Act as the day-to-day point of contact with our fulfilment/warehouse partner and couriers (e.g. DHL, Spring) on order dispatch, delays and lost-parcel claims <br>— Investigate and follow up on delivery, customs or tracking issues until resolved <br>— Check courier and fulfilment invoices against agreed rates and flag discrepancies <br>Customer Service <br>— Respond to customer queries, complaints, returns and refund requests across email and the Shopify inbox in a friendly, on-brand tone <br>— Use AI tools (e.g. ChatGPT) to help draft accurate, well-written customer responses and internal templates <br>— Escalate unresolved or sensitive cases to the Founder <br> <br>WHAT WE'RE LOOKING FOR <br>— Highly organised, detail-oriented, and comfortable juggling multiple recurring tasks <br>— Confident with digital tools and willing to learn new software (Shopify, Uphance, Dropbox — training provided) <br>— Basic photo editing skills (Canva, Photoshop or similar); comfort using AI tools for images and written copy (e.g. ChatGPT) is a plus <br>— Calm, clear, and courteous when handling customer queries or delivery issues <br>— Good working knowledge of Excel/Google Sheets for reporting <br>— Strong written English for product copy <br>— Reliable, proactive, and comfortable working closely with a small founding team <br>— An interest in fashion, e-commerce or the swimwear/resortwear industry is a plus <br> <br>DETAILS <br>— Level: Entry-level / Coordinator (full training provided) <br>— Type: Full-time <br>— Location: In-office, Lebanon <br>— Compensation: TBD