Wahed Invest LLC jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Wahed:</strong> <br>The global financial system wasn’t built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.&nbsp;</p><br> <p>At Wahed, we’re changing that. We are a global fintech company on a mission to build a new financial system — one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible: from pioneering Shariah-compliant equity ETFs, to true riba-free alternatives to high-yield savings accounts, to no-leverage, income-producing real estate investments. If you’re driven to help people and believe finance should empower, not exclude, join us in building a more equitable financial future.&nbsp;</p><br> <p><strong><br>Job Brief:</strong> <br>Wahed is looking for an Arabic-speaking Private Clients Service Associate to join our International team and deliver an outstanding experience to our clients. Reporting to the Private Clients Manager, you will be a first point of contact for clients across calls and email - resolving queries quickly, accurately and with genuine care. You will also be the dedicated client service contact for our high-net-worth (HNW) clients, guiding them personally through onboarding and ensuring a smooth, high-touch experience from their very first interaction. This is a client-facing role for someone who combines warmth with attention to detail and takes real pride in helping people.&nbsp;</p><br><br><p><b>Job Responsibilities:</b></p><br><ul> <li>Act as a first point of contact for clients across calls, email and live chat — identifying&nbsp;and assessing their needs and resolving queries promptly and accurately.</li> <li>Serve as the dedicated support contact for our high-net-worth (HNW) clients, delivering a&nbsp;personalised, high-touch experience and guiding them through onboarding from account&nbsp;opening to first investment.<br>Support clients in Arabic (essential), English (essential), and French (desirable) ensuring&nbsp;clear, professional and culturally attuned communication.</li> <li>Guide clients through onboarding, KYC and account-related processes, coordinating with&nbsp;internal teams where needed to remove friction.</li> <li>Handle complaints with empathy, providing appropriate solutions and alternatives within&nbsp;agreed timeframes, and following up to ensure resolution.</li> <li>Keep accurate records of client interactions, process client accounts and documentation,&nbsp;and maintain trackers for leads and queries generated through company campaigns.</li> <li>Follow communication procedures, guidelines and policies, and ensure adherence to&nbsp;service-level agreements (SLAs) and process deliverables.</li> <li>Take the extra mile to engage clients, build trust, and contribute to a high-quality&nbsp;values-based client experience.<br>Share client feedback and recurring issues with the wider team to help improve our&nbsp;products, processes and service.</li> </ul><br><p><b>Job Specifications: </b></p><br><ul> <li>Fluency in Arabic and English, both written and spoken - this is essential. Fluency in French is desirable.</li> <li>Bachelor’s degree with 2+ years’ experience in a client service role, ideally within financial services or fintech.</li> <li>Proven customer support or client-service experience, with strong phone, email and chat handling skills and active listening.</li> <li>Experience supporting high-net-worth or premium clients, or a clear aptitude for delivering a high-touch, professional service.</li> <li>Client-oriented, with the ability to adapt and respond to different types of clients and personalities.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong attention to detail and accuracy in record-keeping and following processes.</li> <li>Ability to multi-task, prioritise and manage time effectively, delivering high-quality work to deadlines.</li> <li>Familiarity with the UAE financial-services landscape and/or an interest in&nbsp;Shariah-compliant finance is an advantage. If you love helping people, take pride in delivering an exceptional client experience, and want to&nbsp;be part of a values-based FinTech growing in the UAE, we’d love to hear from you.<br></li></ul><br> </div>