Admin Assistant Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Aihom / Istikbal Moukalis Branch is hiring a Sales Associate</p><p>Position Title: Sales Associate</p><p>Department: Retail Sales</p><p>Reports To: Branch Manager</p><p>Job Category: Entry Level</p><p>Timing:</p><p>AM Shift: 09 AM till 06 PM.</p><p>PM Shift: 11 AM till 08 PM</p><p>1 hour lunch break,</p><p>1 Day off per week</p><p>Position Summary: The perfect candidate should be able to greet and serve customers well, work within a team and assist in showroom duties. Communicating with customers during and after visits, as well as provide exceptional customer service by assisting with furnishing houses by the appropriate measurements and sizes given.</p><p>Duties and Responsibilities</p><ul><li>Greets customer on sales floor.</li><li>Customer service management. Provide customer service to all customers and assist them.</li><li>Creating and entering new customers on the tablet.</li><li>Creating sales quotations on the tablet</li><li>Present, promote and sell products/services using solid arguments to existing and prospective customers</li><li>Following up with customers after their visit.</li><li>Making sure the showroom is up to standards as well as completing the daily showroom checklist.</li><li>Assist with the seasonal inventories.</li><li>Implements displays for window and interior as directed by Visual Merchandising.</li><li>Pricing the showroom.</li><li>Checking the missing items in the showroom</li><li>Ordering new items.</li><li>Order barcodes for accessories.</li><li>Suggests furniture size, period style, color, fabric, and wood that will complement customer's home and other furnishings.</li><li>Discuss size and measurements for the customer, as well as taking sizes for specific items in front of the customer.</li><li>Unrolls bolts of curtains and carpets to display assortment of fabrics to customer</li><li>Close deals with customers and walk them out to the door.</li><li>Communicates for delivery of items to customer.</li><li>Check the condition of the items before delivering it to the customers.</li><li>Training new team, along with following up with their induction + orientation.</li><li>Abide by Company internal rules as well as team spirit.</li><li>Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.</li><li>Continuously improve through customer feedback</li><li>Meets pre-set monthly, quarterly and yearly sales targets.</li><li>Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.</li><li>Reports based on management needs and requests.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong communication skills, both written and oral.</li><li>Excellent selling and negotiation skills</li><li>Prioritizing, time management and organizational skills</li><li>Ability to gain immediate credibility with customers</li><li>High sense of proper customer service standards</li><li>Analytical and Meeting targets abilities</li><li>Knowledge of the furniture business</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an AI Product Engineer to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> We're looking for a killer AI Product Manager — someone highly driven and entrepreneurial who can take AI-powered products from idea to revenue in a real-world, hardware-meets-software environment.<br> This role is not about checking boxes for years of experience – it's about energy, ambition, and the ability to execute.<br> We're looking for someone who thrives in fast-paced, high-growth environments, is passionate about AI innovation, and has the vision to turn ideas into scalable products.<br> Key Responsibilities What your day will look like: AI Product and Technology Leadership Own the AI product roadmap across the ecosystem — from dynamic pricing and guest personalization to AI-powered booking and operational intelligence Build a proof of concept (PoC) within a few weeks to validate AI-driven ideas quickly Oversee the development, deployment, and commercialization of AI-driven solutions across our software platforms and connected hardware devices Work closely with AI engineers, hardware teams, and customers to refine solutions for real-world impact in high-volume, guest-facing environments Business Leadership Develop and execute the product strategy, ensuring alignment with company goals and driving growth of AI offerings within the leisure and entertainment vertical Execute against a provided playbook, building an initial proof of concept and scaling once validated Operational Excellence Build and optimize workflows for customer onboarding, support, and internal processes to ensure scalability and efficiency Establish metrics and KPIs to measure and improve performance across the product portfolio Customer and Market Insights Conduct market research and competitive analysis across the cashless payments and venue technology landscape to refine strategy and offerings Engage directly with operators — parks, venues, FECs — to ensure customer feedback is integrated into product development and iteration Team Building and Operations Foster a high-performance culture that encourages agility, execution, and innovation Scale operations while maintaining a startup mentality – fast, lean, and customer-drive You move fast and get things done – You don't wait for perfect conditions – you make things happen You thrive in uncertainty – You see ambiguity as an opportunity, not a challenge You are passionate about AI and its real-world impact – Whether technical or business-driven, you understand how AI is shaping the future of payments and guest experiences You are a builder – You love creating from scratch – whether it's teams, products, or business models You are relentless – Scaling a product is not a straight line, and you have the grit to push through Strong understanding of AI/ML technologies and their commercial applications Experience with hardware products is a strong asset – familiarity with embedded systems, IoT devices, payment terminals, RFID/NFC, or connected hardware-software ecosystems will set you apart Experience in payments, fintech, or venue/attractions technology is a plus An entrepreneurial background or experience building/scaling a product, startup, or high-growth venture is a plus Ability to lead and inspire teams in a fast-moving, high-growth environment No strict experience requirements – we're looking for the right mindset, energy, and ability to execute At least a Bachelor's degree in Computer Engineering or Electrical Engineering (an asset), or Artificial Intelligence, Computer Science, Business, or a similar related discipline Being fluent in the English language, written and verbal, is essential Must work US Central Hours Why Join Us?<br> Shape the AI strategy of an established market leader with the resources to win — and the agility of a startup Work at the intersection of AI, payments, and physical hardware deployed at scale in some of the world's most exciting venues Work at the cutting edge of AI innovation with top-tier talent and industry experts Competitive compensation package with a growth-based incentive and potential equity participation A high-impact, entrepreneurial role with unlimited growth potential</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br> Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br> Today, leading organizations across banking, insurance, healthcare, hospitality, and the public sector rely on Lucidya to understand their customers better and act faster.<br> As we continue investing in Agentic AI, design plays a critical role in determining whether our technology feels powerful, trustworthy, and intuitive - or complex and overwhelming.<br> Why This Role Matters We're entering a new phase of product development where AI doesn't simply provide recommendations - it takes action.<br> Our Agentic AI capabilities are designed to monitor signals, surface opportunities, automate workflows, and help teams make better decisions faster.<br> The technology is only one part of the challenge.<br> The bigger challenge is designing experiences that help users trust AI enough to delegate work to it without feeling like they've lost control.<br> As a Senior Product Designer, you'll help define what that future looks like.<br> You'll shape how enterprise users interact with AI agents, how they understand decisions made on their behalf, and how they remain confident when AI operates in the background.<br> Your work will directly influence product adoption, customer trust, and the speed at which our customers realize value from our platform.<br> This is a role for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, the design culture, and the future of AI-powered software.<br> What You'll DoDesign experiences that make AI feel trustworthy You'll own the end-to-end experience for key Agentic AI initiatives, helping users understand what AI is doing, why it's doing it, and when they should intervene.<br> Success means customers feel empowered by AI rather than uncertain about it.<br> Turn complex problems into intuitive workflows Agentic systems introduce new UX challenges around autonomy, confidence, transparency, and control.<br> You'll simplify these complexities into experiences that feel natural and easy to navigate, even when the underlying technology is sophisticated.<br> Raise the quality bar across the product You'll contribute polished, thoughtful design work that improves the overall quality of the platform.<br> From information architecture to visual details, you'll help ensure Lucidya feels cohesive, modern, and enterprise-grade.<br> Help customers adopt AI faster The best AI capabilities create no value if users don't trust them enough to use them.<br> You'll design onboarding, education, feedback loops, and interaction patterns that help customers move from curiosity to confidence.<br> Design for Arabic-first enterprise users You'll create experiences that work naturally across both Arabic and English environments, ensuring RTL experiences, localized content, and cultural expectations are considered from the beginning rather than treated as an afterthought.<br> Build systems, not just screens You'll contribute reusable patterns, components, and interaction models that can scale across multiple products and use cases.<br> We value designers who solve problems at the platform level rather than repeatedly solving the same problem in different places.<br> Use research to inform decisions You'll spend time understanding customers, testing assumptions, validating solutions, and learning from real user behavior.<br> We care about evidence and outcomes more than opinions.<br> Elevate the people around you We believe great design teams improve together.<br> You'll participate in critiques, mentor other designers, share your thinking openly, and contribute to a culture of continuous improvement.<br> The Challenges You'll Tackle Some of the questions you'll be helping us answer include: How do users remain in control when AI can act independently?<br> When should an AI agent ask for approval versus acting autonomously?<br> How do we communicate uncertainty, confidence, and reasoning without overwhelming users?<br> How do we design graceful recovery experiences when AI gets things wrong?<br> How do we reduce cognitive load instead of simply moving it elsewhere?<br> How do we build trust with enterprise users who may be delegating increasingly important decisions to AI?<br> How do we create AI experiences that feel equally natural in Arabic and English?<br> These are not solved problems.<br> You'll help define the answers.<br> Who You Are You're a product designer who enjoys solving difficult problems and cares deeply about the people using your work.<br> You likely bring: 5+ years of experience designing B2B SaaS or enterprise software products.<br> A portfolio that demonstrates strong product thinking, not just attractive interfaces.<br> We want to understand how you approached problems, evaluated trade-offs, and delivered outcomes.<br> Strong UX and interaction design skills.<br> You naturally think through workflows, states, edge cases, and user behavior.<br> Excellent visual design craft.<br> You care about hierarchy, typography, spacing, consistency, and details that make products feel polished.<br> Advanced proficiency with Figma, including component systems, prototyping, and scalable design practices.<br> Experience conducting or contributing meaningfully to user research and usability testing.<br> The ability to collaborate effectively with product managers, engineers, and other stakeholders without relying on formal authority.<br> Comfort operating in ambiguity.<br> You can take loosely defined challenges and create clarity, structure, and momentum.<br> Strong communication skills.<br> You can explain design decisions in a way that makes sense to technical and non-technical audiences alike.<br> Beyond experience, you'll thrive here if: You're curious and continuously learning.<br> You seek feedback and give it constructively.<br> You care more about solving customer problems than protecting your ideas.<br> You're comfortable taking ownership and moving work forward without waiting for perfect instructions.<br> You enjoy collaborating with people who challenge your thinking and raise your standards.<br> You measure success by the impact your work creates, not just the volume of work produced.<br> Bonus Points While not required, we'd be particularly excited if you have experience with: AI products, copilots, agents, or autonomous systems.<br> Designing experiences that communicate AI confidence, reasoning, and uncertainty.<br> RTL and Arabic-first product design.<br> Design systems and platform-scale design thinking.<br> Responsible AI, explainability, or AI ethics principles.<br> SaaS businesses serving enterprise customers in the Middle East.<br> What You Can Expect From Us At Lucidya, designers are not here to make screens look better after decisions have already been made.<br> You'll be involved early in problem-solving, have meaningful influence on product direction, and work alongside teams that genuinely value design as a strategic function.<br> You'll have the opportunity to work on emerging AI challenges, contribute to products used by leading enterprises across the region, and help shape how people interact with AI in their daily work.<br> What the Hiring Process Will Look Like 1.<br> Introductory Conversation 2.<br> Hiring Manager Interview 3.<br> Practical Design Exercise - Case study A take-home or live design challenge relevant to the kinds of problems you'll solve at Lucidya, followed by a discussion of your approach and reasoning.<br> 4. Final Conversations 5.<br> Culture Fit / Offer Stage</span> </div>

<p>The IT Network Operations &amp; Support role is responsible for maintaining the company s IT infrastructure and providing day-to-day technical support to employees. The role covers network and systems support, user assistance, IT equipment, access management, and general office-related technical and administrative support.</p><p><strong>Qualifications &amp; Requirements</strong></p><p>Education &amp; Experience</p><ul><li>Bachelor s degree in Information Technology, Computer Science, or a related field.</li><li>2 4 years of experience in IT support, desktop support, network administration, or a similar role.</li></ul><p>Technical Skills</p><ul><li>Good knowledge of Windows 10/11, Windows Server, and macOS.</li><li>Good understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, VPNs, Wi-Fi, and basic firewall management.</li><li>Experience with Active Directory, Group Policy, software updates, and virtual machines.</li><li>Familiarity with IT diagnostic and remote support tools.</li></ul><p>Personal Skills</p><ul><li>Ability to explain technical issues clearly and simply to non-technical users.</li><li>Strong organizational and problem-solving skills.</li><li>Ability to manage several tasks and priorities effectively.</li><li>Service-oriented, approachable, and patient when supporting employees.</li></ul><p><strong>Key Responsibilities</strong></p><p>1. IT Helpdesk &amp; User Support</p><ul><li>Provide first-line technical support to employees through the ticketing system, email, phone, or in person.</li><li>Troubleshoot hardware, software, operating system, printing, and connectivity issues.</li><li>Support Windows, macOS, and mobile devices.</li><li>Set up and configure laptops, software, user accounts, and access permissions for new employees.</li><li>Support employee offboarding by removing access and recovering IT equipment.</li><li>Assist employees with basic day-to-day IT and application-related issues.</li><li>Prepare and maintain simple user guides and internal IT documentation.</li></ul><p>2. Network &amp; Systems Operations</p><ul><li>Monitor and maintain network equipment, including routers, switches, firewalls, and Wi-Fi access points.</li><li>Troubleshoot network and connectivity issues, including LAN, Wi-Fi, VPN, DNS, DHCP, and VLANs.</li><li>Coordinate with Internet Service Providers and telecom vendors to resolve connectivity issues and outages.</li><li>Install and manage software updates, security patches, and antivirus protection.</li><li>Monitor data backups and assist with data or system recovery when required.</li><li>Support the administration of Windows Servers and virtual machines.</li><li>Manage and maintain Active Directory, user accounts, access rights, and other related systems.</li></ul><p>3. IT Assets &amp; Office Technology</p><ul><li>Maintain an accurate inventory of IT equipment, software licenses, and other technology assets.</li><li>Coordinate the purchase, setup, replacement, and maintenance of IT equipment.</li><li>Set up and maintain meeting room technology, audiovisual equipment, and office printers.</li><li>Receive, prepare, and distribute IT equipment and related deliveries.</li></ul><p>4. Access &amp; Office Support</p><ul><li>Manage employee access to company systems, office facilities, and relevant access-control systems.</li><li>Maintain the biometric and Time &amp; Attendance systems, including employee enrollment and removal.</li><li>Support office moves, workstation setup, and basic office reconfigurations.</li><li>Coordinate with building management and external vendors when technical or facility-related support is required.</li><li>Assist with the troubleshooting and coordination of repairs for general office equipment.</li><li>Monitor and coordinate the replenishment of basic office and IT supplies.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Information Technology, Computer Science, or a related field.</li><li>2 4 years of experience in IT support, desktop support, network administration, or a similar role.</li><li>Good knowledge of Windows 10/11, Windows Server, and macOS.</li><li>Good understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, VPNs, Wi-Fi, and basic firewall management.</li><li>Experience with Active Directory, Group Policy, software updates, and virtual machines.</li><li>Familiarity with IT diagnostic and remote support tools.</li><li>Ability to explain technical issues clearly and simply to non-technical users.</li><li>Strong organizational and problem-solving skills.</li><li>Ability to manage several tasks and priorities effectively.</li><li>Service-oriented, approachable, and patient when supporting employees.</li></ul>

<p>The primary objective of this service is to support the ESCWA Technology Centre (ETC) in strengthening the visibility, utilization and impact of the DEPAR platform, while supporting outreach, stakeholder engagement and logistical coordination for the Arab SMEs Summit (ASMES) 2026. The assignment will contribute to content management, community building, engagement of entrepreneurs, SMEs and persons with disabilities (PwDs), and the promotion of ETC programmes and results through DEPAR and Summit-related activities.</p><p>Background The ESCWA Technology Centre (ETC) operates the Digital Entrepreneurship Platform for the Arab Region (DEPAR), a flagship regional platform that connects entrepreneurs, MSMEs, innovators, support organizations and policymakers with opportunities, knowledge resources, programmes and partnerships across the Arab region. As ETC expands its entrepreneurship, SME development, digital transformation and inclusive innovation programmes, DEPAR has become a key tool for programme delivery, stakeholder engagement, visibility and knowledge sharing. In parallel, ETC is preparing for the Arab SMEs Summit (ASMES) 2026, which will serve as a regional platform for showcasing SMEs, entrepreneurship ecosystems, innovation initiatives and strategic partnerships. To strengthen DEPAR's impact and ensure effective preparation and implementation of ASMES 2026, ETC seeks an Individual Contractor to support platform content management, stakeholder outreach, community engagement, event logistics coordination and the integration of inclusive initiatives, particularly activities targeting persons with disabilities (PwDs) and other underserved groups.</p><p>Tasks and Responsibilities</p><ul><li>1. Manage and continuously update high-quality bilingual content on DEPAR, including opportunities, programmes, knowledge resources, success stories and multimedia content, while ensuring the visibility and accessibility of resources relevant to persons with disabilities (PwDs).</li><li>2. Support the organization, migration and quality assurance of DEPAR content and resources, including tagging and uploading materials to ensure they are accurate, searchable, user-oriented and inclusive of PwD-related resources.</li><li>3. Lead stakeholder outreach, onboarding and community engagement on DEPAR, including entrepreneurs, SMEs, support organizations, programme beneficiaries, entrepreneurs with disabilities and PwD-serving organizations.</li><li>4. Contribute to Phases 2 and 3 of the Persons with Disability Dashboard &amp; Community project, supporting the timely completion of planned activities, deliverables and coordination requirements to ensure successful project closure.</li><li>5. Support the planning and delivery of ASMES 2026 and related DEPAR activities, including participant, partner and registration coordination, logistics, documentation and the meaningful participation and visibility of persons with disabilities.</li><li>6. Provide coordination, logistical and administrative support for ETC events, workshops and training programmes, ensuring appropriate accessibility arrangements and participation of persons with disabilities where relevant.</li><li>7. Collect stakeholder and user feedback and provide programme, research and operational support to improve DEPAR and contribute to ETC initiatives, including those promoting entrepreneurship, economic empowerment and digital inclusion of persons with disabilities.</li></ul><p>The Individual Contractor will work under the supervision of the Acting Director of the ESCWA Technology Centre.</p><p><strong>Desired Candidate Profile</strong></p>A Bachelor s degree in Business Administration, Marketing, Communications, Project Management, Engineering, Information Technology, Economics or a related field relevant to digital platforms, entrepreneurship, or innovation. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 3 years of practical experience encompassing project coordination, program administration, program management assistance, and other relevant fields closely associated with the role is required. Demonstrated experience in managing and updating digital platforms, organizing and maintaining datasets and online content, and supporting knowledge management activities. Strong analytical, research and communication skills are required. The ability to efficiently manage tasks, time, and resources, ensuring clear project coordination and prioritization is requried. Meticulously reviewing work to identify and correct errors or inconsistencies is desirable. Adaptability to changing tasks, roles, and responsibilities in dynamic work environments is desirable.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Kamakan is a Lebanese, family founded and operated, plant-based enterprise, that aims at promoting sane and virtuous lifestyle.</p><p>As an Outdoor Sales Representative, you will play a crucial role in driving our company's growth by actively engaging with potential customers in various outdoor settings. This position offers a unique opportunity to showcase your communication and negotiation skills and build lasting relationships while promoting our products and services. In this dynamic role, you'll be the face of our brand, representing our values and mission to a diverse clientele.</p><p>As you navigate the challenges of outdoor sales, you will receive training and mentorship, in a supportive and collaborative team culture where your contributions are valued. Joining our team means becoming part of a community that values innovation and customer satisfaction.</p><p>You will have the chance to make a real impact on our business by expanding our Partnerships and the Brand’s footprints, while developing your professional skills. We encourage creativity and initiative, allowing you to take ownership of your sales territory and drive results.</p><p>If you are passionate about sales and eager to grow in a thriving environment, we invite you to apply and embark on this journey with us.</p><p>&nbsp;</p><p><b>Key Responsibilities:</b></p><p>&nbsp;</p><ol><li>Identify and target potential clients through market research and networking</li><li>Engage with customers in outdoor settings, presenting our products and services while addressing any inquiries or concerns they may have.</li><li>Conduct product demonstrations and presentations to showcase the benefits and features of our offerings, tailoring your approach to different customer segments.</li><li>Negotiate commercial terms in-line with the Company’s policy and financial framework</li><li>Create and develop commercial quotes and sales proposals</li><li>Manage key Customers accounts, including regular visits and inventory management</li><li>Support the administrative component, including invoices, delivery notes &amp; receipts</li><li>Contribute to the orders preparation and deliveries</li><li>Oversee the after-sales support &amp; Customer service element</li><li>. Successfully deliver on the company’s sales targets, objectives and strategy</li><li> Prepare and submit regular sales reports to management, highlighting achievements, challenges, and strategies for continued success.</li><li> Collaborate with the marketing team to create promotional materials and campaigns that resonate with your target audience and drive engagement.</li><li> Participate in trade shows, networking &amp; tasting events, where applicable and required, to network with potential clients and stay updated on market developments</li><li> Contribute to the development of the Kamakan Brand equity, trust and Customers loyalty</li></ol><p>&nbsp;</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>3-Years+ account management experience in the F&amp;B industry / identical roles</li><li>Strong communication and negotiation skills to effectively engage with diverse clients and convey product benefits</li><li>Presentation skills and ability to pitch products &amp; services to individuals and groups</li><li>Proven sales techniques to drive results and exceed targets</li><li>Ability to build and maintain relationships with clients, fostering loyalty and repeat business</li><li>Strong time management skills to prioritize tasks and maximize productivity in the field</li><li>Strong organization skills, attention to detail and ability to multitask</li><li>Product and local market knowledge / experience within the industry</li><li>Hands-on experience with Retail / Point-of-Sales (POS) systems</li><li>Adaptability to changing market conditions and the ability to pivot strategies as needed</li><li>Flexibility to work in varying shifts, special occasions as &amp; when required</li><li>Team-oriented mindset with a willingness to collaborate with colleagues to achieve common goals</li><li>Bachelor or equivalent degree / certification(s) in related fields is a prerequisite</li><li><b>Driving license &amp; vehicle are also a prerequisite &nbsp;&nbsp;&nbsp;</b></li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>POSITION INFORMATION •</b> VA No.: UNDP/LBN/VA26/088 • Position Title: Senior Legal Expert • Duty Station: home-based, with some activities to be held in Hotel Conference Venues (in Beirut). • Duration: Three (3) months (without exceeding 7 days per month) • Vacancy Date of Issue: 10 June 2026 • Vacancy Closure Date: 16 June 2026 • National or International consultancy: National consultancy To review the full Terms of Reference (TOR), please follow link: https://drive.google.com/file/d/11qHQdeKs1zCqdImqm1-OHFFMuhES8eGA/view BACKGROUND As part of its commitment to strengthening the independence, effectiveness, accountability and accessibility of Lebanon s justice institutions, UNDP Lebanon is looking to recruit a Senior Legal Expert to technically support the nationally steered multi-stakeholder process on the reform of the justice sector: the Justice Forum **.** Led by the Ministry of Justice, the Parliamentary Administration and Justice Commission of Parliament, and the High Judicial Council/State Council, and supported by UNDP, the Justice Forum is articulated around thematic groups with the objective of comprehensively assessing the various challenges facing justice institutions and justice service delivery and developing a national roadmap for the reform of the sector. The thematic groups revolve around the following subjects: • Independence, accountability and professionalism of the judiciary • Efficiency, transparency, digitalisation and accessibility of the justice system • Criminal justice and human rights • Juvenile justice and child protection • Administrative Justice Meetings under thematic group 1 have concluded. SCOPE OF WORK, RESPONSIBILITIES AND DESCRIPTION OF THE PROPOSED ANALYTICAL WORK Under the guidance and supervision of the Rule of Law and Governance Chief Technical Advisor, and taking into account and complementing previous and ongoing UNDP led efforts on the Justice Forum , the key responsibilities and scope of work include, but are not limited to: 1. Technical support provided to the thematic group s meetings on Juvenile Justice and Child Protection Provide substantive and organizational support to the thematic group on Juvenile Justice and Child Protection by undertaking the following: • a. Preparation: Developing core meeting documents, including targeted agendas and the overall structural framework for each session. • b. Research &amp; Documentation: Conducting specialized legal and institutional research to draft background papers, briefing notes, and supporting documents that inform and steer the thematic group s deliberations. • c.Facilitation &amp; Reporting: Steering and facilitating working group meetings, capturing technical discussions, and drafting official meeting minutes. • d. Follow-up: Preparing post-meeting action documents and conducting necessary follow-up consultations with key national stakeholders. • e. Coordination: Actively participating in all preparatory, coordination, and debriefing meetings with the UNDP technical team to ensure strategic alignment. 2. Consolidation of recommendations stemming from the Juvenile Justice and Child Protection thematic group • a. Synthesize the technical findings, discussions, and conclusions emerging from the Justice Forum's thematic groups and translate them into concrete, actionable and sequenced policy recommendations. EXPECTED OUTPUTS AND DELIVERABLES The consultant is expected to complete the above tasks and activities, noting that the total duration should not exceed 3 months with 7 working days per month. INSTITUTIONAL ARRANGEMENTS • The consultant will work under the overall guidance of the Governance and Rule of Law Chief Technical Advisor. • The title rights, copyrights and all other rights whatsoever nature in any material produced under the provisions of this TOR will be vested exclusively in UNDP. UNDP has full ownership of the activity and of its final product. Thus, any public mention (including through social media) about the activity should state clearly that ownership. In addition, any public appearance related to the activity should be coordinated and approved by UNDP. • UNDP will be responsible for providing the contractor with all necessary materials related to the project in a timely, thorough, and transparent manner. UNDP will be also responsible for providing clarifications and facilitation of work. • The consultant shall rely on his/her own means of communication and shall commute from/to place of residence to duty station at his own expense.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education • A master s degree in Law is required. • At least 10 years of progressively responsible experience in the justice sector, as a practitioner, academic or related functions. Language: Fluency in Arabic, French and English is mandatory (both oral and written)</p><p></p></section>

<p><h4>Description</h4> <p>We are looking for a motivated and detail-oriented security analyst to join our team. In this role, you will support the day-to-day operations of our information security infrastructure, help protect company assets from cyber threats, and assist in maintaining compliance with security policies and standards. This is an excellent opportunity for someone early in their security career who is eager to learn in a hands-on environment.</p> <h4>Key responsibilities</h4> <ul> <li>Monitor security alerts, logs, and events from Bitdefender and escalate incidents as appropriate</li> <li>Assist with gathering IT security data to determine status of mandated fundamentals within the group</li> <li>Assist in the evaluation of proper administration and maintenance of firewalls</li> <li>Support user access management, including provisioning, deprovisioning, and periodic access reviews at the group level</li> <li>Participate in incident response activities, including documentation and post-incident reviews</li> <li>Assist in administering identity and access management (IAM) systems and multi-factor authentication (MFA) solutions</li> <li>Respond to helpdesk tickets related to security issues (e.g., locked accounts, phishing reports)</li> <li>Assist with security awareness training initiatives and phishing simulation campaigns</li> <li>Contribute to compliance efforts related to frameworks such as ISO 27001, NIST, SOC 2, or PCI-DSS (including technical document review)</li> <li>Assist with onboarding and offboarding of new companies to the group</li> <li>Assist with onboarding and offboarding of new employees within the group</li> <li>Assist with development and distribution of appropriate communication regarding IT security within the group</li> <li>Other duties as assigned by direct supervisor</li> </ul> <h4>Requirements</h4> <h4>Required qualifications</h4> <ul> <li>College diploma in cybersecurity or information technology and equivalent practical experience</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, DHCP, firewalls, VPNs)</li> <li>Familiarity with Windows operating system administration</li> <li>Knowledge of core security principles (CIA triad, least privilege, defense in depth)</li> <li>Strong attention to detail and analytical thinking</li> <li>Excellent proficiency in Microsoft Suite</li> <li>Excellent written and verbal communication skills in English</li> <li>Strong ability to work collaboratively in a team environment or independently</li> <li>Excellent problem-solving skills</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>CC certified in cybersecurity certification</li> <li>Exposure to tools such as Bitdefender, VSA, Windows Defender</li> <li>Familiarity with cloud security concepts (AWS, Azure, or GCP)</li> <li>Experience with ticketing systems such as Jira</li> <li>CEH or GPEN certification</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a motivated and detail-oriented Security Analyst to join our team.<br> In this role, you will support the day-to-day operations of our information security infrastructure, help protect company assets from cyber threats, and assist in maintaining compliance with security policies and standards.<br> This is an excellent opportunity for someone early in their security career who is eager to learn in a hands-on environment.<br> Key Responsibilities Monitor security alerts, logs, and events from Bitdefender and escalate incidents as appropriate Assist with the gathering IT security data to determine status of mandated fundamentals within the group Assist in the evaluation of proper administration and maintenance of firewalls Support user access management, including provisioning, deprovisioning, and periodic access reviews at the group level Participate in incident response activities, including documentation and post-incident reviews Assist in administering identity and access management (IAM) systems and multi-factor authentication (MFA) solutions Respond to helpdesk tickets related to security issues (e.<br>g., locked accounts, phishing reports) Assist with security awareness training initiatives and phishing simulation campaigns Contribute to compliance efforts related to frameworks such as ISO 27001, NIST, SOC 2, or PCI-DSS (including technical document review) Assist with onboarding and offboarding of new companies to the group Assist with onboarding and offboarding of new employees within the group Assist with development and distribution of appropriate communication regarding IT Security within the group Other duties as assigned by direct supervisor Required Qualifications College diploma in Cybersecurity or Information Technology and equivalent practical experience Basic understanding of networking concepts (TCP/IP, DNS, DHCP, firewalls, VPNs) Familiarity with Windows operating system administration Knowledge of core security principles (CIA triad, least privilege, defense in depth) Strong attention to detail and analytical thinking Excellent proficiency in Microsoft Suite Excellent written and verbal communication skills in English Strong ability to work collaboratively in a team environment or independently Excellent problem-solving skills Preferred Qualifications CC certified in Cybersecurity Certification Exposure to tools such as Bitdefender, VSA, Windows Defender Familiarity with cloud security concepts (AWS, Azure, or GCP) Experience with ticketing systems such as Jira CEH or GPEN certification</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>This position is located in the Crisis Response Division (CRD), Office for the Coordination of Humanitarian Affairs (OCHA). OCHA is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions. This temporary job opening is being advertised for the position of Humanitarian Affairs Officer (Risk Management and Compliance), P3 with OCHA Lebanon in Beirut. Under the overall supervision of OCHA Head of Office, the incumbent reports to the Head of Humanitarian Finance Section/Fund Manager. The Humanitarian Fund Units in OCHA Regional and Country Offices manage multi-donor country-based pooled funds under the leadership of the Resident Coordinator and/or Humanitarian Coordinator. These funds receive unearmarked contributions from donors. The funds are allocated to humanitarian actors for ongoing humanitarian operations and to respond to new emergencies. The Humanitarian Affairs Officer (Risk Management and Compliance) may supervise staff.<br> Responsibilities<br>Within delegated authority, the Humanitarian Affairs Officer (Risk Management and Compliance) will be responsible for the following duties: • Monitors, analyzes and reports on humanitarian developments, disaster relief/ management or emergency situations in assigned country/area which may impact performance of the Humanitarian Financing Unit (HFU). • Organizes and prepares studies on humanitarian, emergency relief and related issues and organizes follow-up work management response related to audits and evaluations of Country-Based Humanitarian Pooled Funds. • Establishes and maintains contacts with other UN agencies, non-governmental organizations, and other key stakeholders to enable early detection of compliance issues in HFU funded projects and verifies prevention and control mechanisms. • Undertakes and provides risk management and compliance training for implementing partners. • Prepares or contributes to the preparation of various written reports, documents and communications, e.g. drafts sections of studies, background papers, policy guidelines, briefings, case studies, presentations, correspondence, etc. related to risk management and compliance in the context of Country-Based Humanitarian Pooled Funds. • Serves as the primary focal point on monitoring and risk management and compliance of the HFU, keeps abreast of latest developments, liaises with other humanitarian organizations, etc., ensures appropriate monitoring and reporting mechanisms in line with global country-based pooled fund guidelines. • Reviews and provides advice to HFU on policy issues related to risk and compliance. • Organizes and participates in work groups, meetings, conferences, consultations with other agencies and partners on humanitarian and emergency relief-related matters. • Supports and monitors compliance by IPs with global policy requirements on accountability and risk management, leads the Eligibility Process and oversees response to non-compliance by IPs with contractual obligations and CBPF requirements.  • Provides technical capacity to respond to alleged and proven incidents of misconduct (financial misconduct or sexual exploitation and abuse) by IPs. • Provides guidance to, and may supervise, new/junior staff. • Performs other duties as required.<br> Competencies<br>- Professionalism: Knowledge of a range of humanitarian assistance, emergency relief and related humanitarian issues, including approaches and techniques to address difficult problems. Analytical capacity and in particular the ability to analyze and articulate the humanitarian dimension of issues which require a coordinated UN response. Ability to identify issues and judgment in applying technical expertise to resolve a wide range of problems. Ability to conduct research, including ability to evaluate and integrate information from a variety of sources and assess impact on the humanitarian rights situation in assigned country/area. Ability to work under extreme pressure, on occasion in a highly stressful environment (e.g. civil strife, natural disasters and human misery); ability to provide guidance to new/junior staff. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. - Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. - Accountability: Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.<br> Education<br>An advanced university degree (Master's degree or equivalent) in political science, social science, international studies, public administration, economics, engineering, earth sciences or a related field. A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of five (5) years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or other related is required Experience in compliance and risk management is required. Experience in responding to fraud and/or Sexual Exploitation and Abuse (SEA) incidents is desirable. Relevant experience in a humanitarian context within the UN Common System or other comparable international organization is desirable Relevant experience in the Middle East region is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IIUN Level IIUN Level IIUN Level II<br> <br> Assessment<br>The evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.<br> Special Notice<br>This position is temporarily available until 31 December 2026. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>This position is located in the Crisis Response Division (CRD), Office for the Coordination of Humanitarian Affairs (OCHA). OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions. This temporary job opening is being advertised for the position of Humanitarian Affairs Officer/Accountability and Impact Team (AIT) Liaison (P3) in Beirut, Lebanon. Under the overall supervision of the OCHA Head of Office or their delegate, the incumbent works closely with the Head of Humanitarian Finance Unit/Fund Manager.<br> Responsibilities<br>Within delegated authority, the Humanitarian Affairs Officer/AIT Liaison will be responsible for the following duties: • Monitors, analyzes and reports on humanitarian developments, disaster relief/management or emergency situations in assigned country/area which may impact performance of the Humanitarian Financing Unit (HFU). • Organizes and prepares studies on humanitarian, emergency relief and related issues; organizes follow-up work, including interagency technical review meetings to support policy development work and decision-making on important issues. • Participates in large, complex projects, to include disaster assessment or other missions; assists in the coordination of international humanitarian/emergency assistance for complex emergency/disaster situations and in ensuring the necessary support (e.g. staff, funding, specialized equipment, supplies, etc.); drafts situation reports to the international community, apprising of situation to date and specifying unmet requirements of stricken countries. • Partners with other humanitarian agencies to plan and evaluate humanitarian and emergency assistance programmes and help ensure that latest findings, lessons learned, policy guidelines, etc. are incorporated into these activities, including gender-related considerations. • Manages the production of appeals for international assistance; ensures the proper use and spending of donor contributions channeled through OCHA. • Assists in the production of appeals for international assistance; ensures the proper use and spending of donor contributions channeled through OCHA. • Establishes and maintains contacts with government officials, other UN agencies, non-governmental organizations, diplomatic missions, media, etc. • Undertakes and provides support to technical assistance and other field missions, e.g. participates in field trips to undertake in-depth reviews of specific country coordination mechanisms. • Prepares or contributes to the preparation of various written reports, documents and communications, e.g. drafts sections of studies, background papers, policy guidelines, parliamentary documents, briefings, case studies, presentations, correspondence, etc. • Serves as the primary focal point on specific topics or policy-related issues (AIT management and proper functioning); keeps abreast of latest developments, liaises with other humanitarian organizations, donors, etc., ensures appropriate monitoring and reporting mechanisms; provides information and advice on a range of related issues. • Reviews and provides advice on policy issues related to safeguarding humanitarian principles and ensuring the effective delivery of humanitarian assistance. • Organizes and participates in work groups, meetings, conferences, consultations with other agencies and partners on humanitarian and emergency relief-related matters. • Provides guidance to, and may supervise, new/junior staff. • Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting. • Performs other duties as required.<br> Competencies<br>• Professionalism: Knowledge of a range of humanitarian assistance, emergency relief and related human rights issues, including approaches and techniques to address difficult problems. Analytical capacity and in particular the ability to analyze and articulate the humanitarian dimension of issues which require a coordinated UN response. Ability to identify issues and judgment in applying technical expertise to resolve a wide range of problems. Ability to conduct research, including ability to evaluate and integrate information from a variety of sources and assess impact on the humanitarian rights situation in assigned country/area. Ability to work under extreme pressure, on occasion in a highly stressful environment (e.g. civil strife, natural disasters and human misery); ability to provide guidance to new/junior staff. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Able to analyze and interpret data in support of decision-making and convey resulting information to management. • Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.<br> Education<br>Advanced university degree (Master’s degree or equivalent) in political science, social science, public administration, international studies, economics, engineering, earth sciences or a related field. A first-level university degree in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of five (5) years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or other related area is required. Humanitarian experience in the field (actual setting where a mission and/or project is being implemented) in emergency situations (complex emergency or natural disaster) is required. Experience in monitoring, reporting, and information sharing is required. Experience in programme management including risk management and analysis is desirable. Relevant experience in a humanitarian context within the UN common system or in a comparable international organization is desirable. Relevant experience in the Middle East region where the position is based is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IIUN Level IIUN Level IIUN Level II<br> <br> Assessment<br>The evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.<br> Special Notice<br>This position is temporarily available until 31 December 2026. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff.UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Grievances Officer reports to the Senior Field Investigator, A18.<br> Responsibilities<br>Manages end-to-end the petitions/complaints process, ensuring that adequate study, fair recommendation, and written reply to the petitioner’s request have been met within quality standards and time frames as well as provides evidence and materials to support his/her recommendations; Participates in defusing tense situations that might arise in association with complex petitions/issues; manages any escalated petitions/ complaints in an appropriate and professional manner; Reports on petitions/complaint types, volumes, trends, causes, etc., for executive management; maintains and updates electronic and manual correspondence of petitions for quality assurance documentation; Undertakes analysis of the root causes of petitions/complaints, using it as an impetus to drive continuous improvement policies, processes, and procedures; Assesses and oversees the implementation of preventative actions of received petitions/complaints ; Compiles annual reports including analyzing complaints/queries, highlighting trends and recurring issues facing staff members and Palestine Refugees; As appropriate, liaises with internal partners such as Department Heads in matters affecting Agency operations; Performs other duties as may be assigned by the supervisor.<br> Competencies<br>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Planning and Organizing Persuading and Influencing Analyzing Following Instructions and Procedures Learning and Researching<br> Education<br>A university degree from an accredited educational institution in Business Administration, Law, or other related discipline.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>At least four years of progressively responsible relevant work experience in administration or similar work, is required. Of which two years should have been in petitions/complaints work, is required. Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below. Applicants are required to mention if they are a Palestine refugee. If yes, please provide you Registration Card Number “Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post.” Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A "yes" answer doesn't necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.<br> Special Notice<br>Type of Contract: Fixed Term Appointment Contract Type: Fixed Term Appointment for 1 year; including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. Grade and Salary: G14 the monthly salary will start from USD 1,628.40 (Monthly Salary 1,461.40 + Supplementary Allowance USD 167). The salary may be subject to a reduced work schedule. Other benefits: Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Additional benefits: 2 days of sick leave for each completed month of service; 14 weeks of Maternity Leave; 2 weeks paternity leave. The incumbent may be required to travel in the Agency's area of operations. This vacancy notice is open to Internal candidates only. Only candidates residing in Lebanon, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. UNRWA is committed to achieving gender balance in its workforce. Female candidates are strongly encouraged to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Lebanon, and without a valid work permit, the appointment may be rescinded. Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post in the future should suitable vacancies become available, Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. Please find below the link to a video that guides applicants on how to apply to Job Openings that approach you for guidance: https://drive.google.com/file/d/1MH-YA6Y8kxA1fgao5qyTV8VwNajgx4u/view Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Desirable qualification: Practical Technical knowledge, skills, and expertise in audit and/or communication. Additional information: The incumbent may be required to use UNRWA vehicles and should be in possession of a valid driving license. Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. Providing incorrect, incomplete or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNRWA, including sexual exploitation and abuse (SEA), sexual harassment, racism/racial discrimination and other forms of conduct, including but not limited to discrimination, abuse of authority and harassment. To uphold these standards, background checks are conducted for all recommended candidates and those placed on a roster to help ensure that individuals with a history of such conduct are not hired. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s), employment history, Clear Check and INTERPOL, as well as certification of non-conviction, where available. Selected candidates may be required to provide additional information to conduct a background check. By applying for a position with UNRWA, candidates acknowledge and consent to these verification processes. The Agency disqualifies applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated while a misconduct process was pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct was underway; and those individuals may be prohibited from employment with the United Nations. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. We are pleased to announce that applications for internship/volunteer assignments are now open. We invite all interested individuals to submit their applications through the following link: https://docs.google.com/forms/d/e/1FAIpQLSeXdiVz61BAUCSXAnx9Bn0y0erblqKBt7xia_YM3M167nIBGw/viewform?usp=sf_link. For more details on UNRWA, please visit: https://www.unrwa.org/<br> United Nations Considerations<br>Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<p>For our sister Lebanese food manufacturing company specializing in premium cheese products, including Mozzarella, Pizza Cheese Toppings, Kashkaval, White Cheese and Breaded Cheese Appetizers, located in Zahle.</p><p>The Opportunity</p><p>Seeking an experienced Quality &amp; Food Safety Manager to lead the company's quality, food safety and compliance agenda across its manufacturing operations.</p><p>The role will ensure that company's products, processes, raw materials and manufacturing environment consistently meet internal standards, regulatory requirements, customer expectations and internationally recognized food safety principles.</p><p>Beyond compliance, the successful candidate will establish a strong quality culture, drive continuous improvement and partner with Operations, R&amp;D, Procurement and Commercial teams to ensure quality is embedded throughout the product lifecycle.</p><p><b>Key Responsibilities:</b></p><p>1. Quality &amp; Food Safety Leadership</p><p>Develop, implement and continuously improve KMR's Quality and Food Safety Management System.</p><p>Establish quality standards, procedures, specifications and control measures across manufacturing operations.</p><p>Ensure compliance with applicable Lebanese food regulations and relevant international food safety standards.</p><p>Maintain a strong preventive food safety culture across the organization.</p><p>Provide senior management with regular reporting on quality performance, risks and improvement priorities.</p><p>2. HACCP &amp; Food Safety Systems</p><p>Lead the implementation, monitoring and continuous improvement of HACCP-based food safety systems.</p><p>Identify and assess food safety hazards and ensure appropriate preventive and corrective controls.</p><p>Monitor Critical Control Points and verify that controls are consistently effective.</p><p>Ensure appropriate sanitation, hygiene, allergen management, pest control and environmental monitoring programs are implemented.</p><p>Maintain food safety documentation, records and traceability systems.</p><p>3. Incoming Materials &amp; Supplier Quality</p><p>Establish quality standards and specifications for raw materials, ingredients, packaging materials and finished products.</p><p>Work closely with Procurement and suppliers to ensure compliance with agreed specifications.</p><p>Conduct supplier quality assessments and performance reviews.</p><p>Lead investigations into raw-material-related quality issues and implement corrective actions.</p><p>Support supplier qualification and approval processes.</p><p>4. Production Quality Control</p><p>Establish effective quality control procedures throughout the production process.</p><p>Monitor product quality, consistency, texture, taste, appearance, weight, packaging and storage conditions.</p><p>Ensure quality checks are properly documented and deviations are immediately addressed.</p><p>Partner with Production to identify root causes of quality issues and prevent recurrence.</p><p>Drive reduction of product defects, waste, rework and customer complaints.</p><p>5. Finished Product &amp; Laboratory Management</p><p>Establish testing requirements for raw materials, in-process products and finished goods.</p><p>Coordinate microbiological, chemical, physical and sensory testing with internal or external laboratories.</p><p>Review laboratory results and ensure timely action on non-conformities.</p><p>Monitor product shelf-life and stability requirements.</p><p>Maintain accurate technical specifications and product quality records.</p><p>6. Regulatory &amp; Compliance</p><p>Ensure product labels, specifications, nutritional information and technical documentation comply with applicable requirements.</p><p>Monitor changes in food regulations and assess their impact on KMR products and processes.</p><p>Maintain all required quality and regulatory documentation.</p><p>Act as the key quality contact during regulatory inspections and external audits.</p><p>Ensure corrective actions resulting from inspections or audits are implemented effectively.</p><p>7. Customer Quality &amp; Complaints Management</p><p>Own the investigation and resolution of customer quality complaints.</p><p>Establish a structured complaint analysis and corrective action process.</p><p>Identify recurring trends and implement preventive measures.</p><p>Work with Commercial and Operations teams to ensure timely and professional responses to customers and partners.</p><p>Monitor customer quality indicators and identify opportunities for improvement.</p><p>8. Audits &amp; Continuous Improvement</p><p>Plan and lead internal quality and food safety audits.</p><p>Coordinate external, customer and certification audits.</p><p>Track non-conformities, corrective actions and preventive actions through to closure.</p><p>Establish quality KPIs and continuously monitor performance.</p><p>Lead continuous improvement initiatives to strengthen product quality, food safety and operational efficiency.</p><p>9. Cross-Functional Leadership</p><p>Partner closely with Production, R&amp;D, Procurement, Supply Chain, Warehouse and Commercial teams.</p><p>Ensure quality considerations are integrated into new product development and product changes.</p><p>Participate in product trials and validation processes.</p>

<p>We re hiring a Content Creator | Social Media Manager to manage social media for multiple client brands and produce platform-native content that performs. This role blends strategy + execution: you will develop content ideas, write captions, plan and publish posts, engage communities, and report performance. You also need to be confident in filming UGC-style content (on phone, creator-style, fast turnaround) and translating trends into on-brand, client-appropriate output.</p><p>Key Responsibilities</p><ul><li>Content Planning &amp; Ideation: Generate content ideas for editorial calendars across multiple industries and tones of voice. Build content angles, hooks, scripts, and concepts aligned with brand identity and goals. Create moodboards and references to guide shoots and creative direction.</li><li>UGC-Style Filming &amp; Content Production: Film short-form UGC-style videos (Reels, TikTok, Shorts) including talking-to-camera, product storytelling, and trend-based formats. Produce quick, platform-native content with strong framing, lighting, pacing, and storytelling. Coordinate shot lists, basic props, and simple setups to achieve high output efficiently.</li><li>Copywriting &amp; Captions: Write strong captions that match each brand s tone, drive engagement, and support campaign objectives. Adapt copy per platform (Instagram vs TikTok vs LinkedIn style differences).</li><li>Publishing &amp; Channel Management: Manage and grow client social channels across Facebook, Instagram, Snapchat, TikTok, YouTube, and X. Schedule, publish, and QA posts (format, tagging, links, hashtags, brand consistency). Maintain consistency in messaging, visuals, and overall presence.</li><li>Community Management &amp; Moderation: Engage with audiences through comments, DMs, and mentions in a timely, professional manner. Moderate user-generated content and escalate issues when required.</li><li>Collaboration: Work closely with account teams and creatives to align content with strategy, campaigns, and deliverables. Coordinate internally to ensure smooth approvals, posting schedules, and production timelines.</li><li>Analytics &amp; Reporting: Track performance using agency-approved tools and platform analytics. Report key metrics, trends, learnings, and actionable recommendations. Identify what is working (and why) and translate it into next-cycle improvements.</li><li>Research &amp; Trend Intelligence: Stay on top of trends, formats, audio, platform updates, and competitor activity. Bring relevant insights that can be adapted to client brands without compromising brand integrity.</li></ul><p>Skills &amp; Qualifications</p><ul><li>Excellent writing skills in Arabic, English, (French is a plus), with strong grammar and punctuation.</li><li>Strong understanding of content strategy, brand voice, and platform best practices.</li><li>Ability to translate trends into brand-safe, goal-driven content.</li><li>Confident filming UGC-style content (phone-first content creation).</li><li>Detail-oriented with high quality control across copy and publishing.</li><li>Strong research and analysis skills (competitive scanning, insights, idea generation).</li><li>Organized, fast, and able to manage multiple accounts and deadlines.</li><li>Collaborative team player with strong communication and follow-through.</li></ul><p>Need to have</p><ul><li>Familiarity with design tools (Canva, CapCut, Photoshop, Illustrator)</li></ul><p>Experience: 1 3 years in social media management and/or content creation for brands (agency experience is a plus).</p><p>Education: Bachelor s degree in Communications, Marketing, Advertising, Journalism, Public Relations, Media Studies, Filming, Audio Visual</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent writing skills in Arabic, English, (French is a plus), with strong grammar and punctuation.</li><li>Strong understanding of content strategy, brand voice, and platform best practices.</li><li>Ability to translate trends into brand-safe, goal-driven content.</li><li>Confident filming UGC-style content (phone-first content creation).</li><li>Detail-oriented with high quality control across copy and publishing.</li><li>Strong research and analysis skills (competitive scanning, insights, idea generation).</li><li>Organized, fast, and able to manage multiple accounts and deadlines.</li><li>Collaborative team player with strong communication and follow-through.</li><li>Familiarity with design tools (Canva, CapCut, Photoshop, Illustrator)</li><li>1 3 years in social media management and/or content creation for brands (agency experience is a plus).</li><li>Bachelor s degree in Communications, Marketing, Advertising, Journalism, Public Relations, Media Studies, Filming, Audio Visual</li></ul>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most — for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role Overview</h4> <p>During your tenure as a Senior Manager HR Business Partner, you will work closely with Partners, Directors, and senior leaders to support their teams. You will run key people processes (performance, promotions, pay reviews), handle employee relations cases, ensure compliance with labour law and firm policies, and use people data to help leaders make better decisions. You’ll also help improve engagement and the overall employee experience.</p> <h4>Key Responsibilities</h4> <ul> <li>Act as a trusted advisor to Partners, Directors, and senior leaders on organization design, workforce planning, talent strategy, and culture.</li> <li>Translate business priorities into actionable people plans aligned to firm strategy and values.</li> <li>Coach leaders on performance, engagement, change management, and team effectiveness.</li> <li>Lead end-of-year performance cycles, ensuring quality, consistency, and adherence to timelines.</li> <li>Manage performance outcomes including calibration, moderation, and final rating alignment in line with firm guidelines.</li> <li>Facilitate talent review discussions, succession planning, and identification of high potentials and critical roles.</li> <li>Govern promotion processes end-to-end (eligibility, documentation, panels, approvals, and communications).</li> <li>Oversee annual salary review and bonus processes, ensuring fairness, internal equity, and compliance with firm policies.</li> <li>Lead complex employee relations cases, investigations, disciplinary matters, and grievance handling with discretion and consistency.</li> <li>Manage Performance Improvement Plans (PIPs) and structured improvement processes, including documentation, coaching guidance, and risk mitigation.</li> <li>Ensure outcomes are compliant with labour law, internal policies, and ethical standards.</li> <li>Support wellbeing, inclusion, and culture initiatives aligned to firm priorities.</li> <li>Provide regular people dashboards and insights (performance distribution, promotions, attrition, employee relations trends, diversity metrics, engagement).</li> <li>Maintain strong governance, documentation standards, and audit readiness across all people processes.</li> <li>Identify process improvements and standardization opportunities to enhance efficiency and employee experience.</li> </ul> <h4>Leadership Capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in human resources management, business administration, or a related field.</li> <li>Knowledge of best practices in HR management is essential.</li> <li>Experience of 12+ years in HR with 8+ years managing performance cycles, talent reviews, employee relations, performance management, calibration, promotions, salary reviews, PIPs, and restructuring.</li> <li>Skilled in handling employee relations, disciplinary actions, and exit processes compliant with labour laws.</li> <li>Proficient in people analytics, reporting, and maintaining HR governance and audit readiness.</li> <li>Ability to communicate professionally with leadership.</li> <li>Detail oriented and conscientious.</li> <li>Excellent organizational, communication, and time-management skills.</li> <li>Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management).</li> <li>Fluent in English (reading, speaking, and writing).</li> </ul></p><p></p>

<p><b>Purpose of the Role</b></p><p><br></p><p>The Financial Controller owns the financial engine of the business: closing the books on time, protecting margin, keeping the banking relationships healthy, and giving management numbers they can act on. This is not a back office role. The person will sit close to Sales, Supply Chain and Procurement, challenge assumptions, and support the ownership on major commercial and investment decisions.</p><p><br></p><p>---</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p><br></p><p>#Financial Control and Reporting</p><p>- Own the monthly, quarterly and annual close, and deliver the full reporting pack within agreed deadlines.</p><p>- Prepare financial statements in line with IFRS, including multi currency accounting and the treatment of USD and LBP exposure.</p><p>- Build and maintain the management reporting suite: P&amp;L by brand, by SKU, by channel and by customer.</p><p>- Lead the annual budget and rolling forecasts, and explain variances with commentary that is useful, not decorative.</p><p>- Handle hyperinflation and currency devaluation accounting matters, including revaluation and translation impacts.</p><p><br></p><p>#Banking and Treasury</p><p>- Act as the main point of contact with local and correspondent banks.</p><p>- Manage credit facilities, overdrafts, term loans, guarantees and letters of credit for imports of raw material, packaging and equipment.</p><p>- Prepare bank submissions: financials, business plans, cash flow projections, covenant tracking.</p><p>- Run cash flow forecasting on a weekly and monthly basis, and manage FX exposure and hedging where instruments are available.</p><p>- Optimise working capital across receivables, payables and inventory.</p><p><br></p><p>#Contracts and Commercial Agreements</p><p>- Review, negotiate and control the financial terms of supplier, distributor, agency, lease, insurance and service contracts.</p><p>- Set up and monitor customer trading terms: credit limits, payment terms, rebates, listing fees and promotional support.</p><p>- Track contract obligations, renewal dates, penalty clauses and price adjustment mechanisms.</p><p>- Coordinate with legal counsel on the financial exposure inside any agreement before signature.</p><p><br></p><p>#FMCG Commercial Finance</p><p>- Control trade spend and promotional investment, and measure return on each activity.</p><p>- Own product costing and standard cost, including landed cost of imported material, customs duties, freight and clearance.</p><p>- Monitor gross margin by product line, and flag erosion early with the reason behind it.</p><p>- Support pricing decisions in a volatile cost and currency environment.</p><p>- Control inventory: valuation, provisioning, shrinkage, expiry, cycle counts and full physical stock takes across warehouses and vans.</p><p>- Review route to market economics, distributor profitability and secondary sales performance.</p><p><br></p><p>#ERP and Systems</p><p>- Lead or co lead the ERP implementation or upgrade, from selection through design, data migration, testing, go live and post go live stabilisation.</p><p>- Design the chart of accounts, cost centre structure and reporting hierarchy.</p><p>- Drive automation of manual processes and improve the quality and speed of data coming out of the system.</p><p>- Work with IT and department heads to make sure the system matches how the business actually operates.</p><p><br></p><p>#Governance, Tax and Audit</p><p>- Design and enforce internal controls across procurement, sales, cash, inventory and payroll.</p><p>- Manage VAT, income tax, payroll tax, NSSF and all filings with Lebanese authorities.</p><p>- Handle external audit, statutory audit and any tax inspection, and close findings.</p><p>- Protect company assets and reduce the risk of fraud, leakage and unrecorded loss.</p><p><br></p><p>#Leadership and Business Partnering</p><p>- Lead, coach and develop the finance team, and build a succession plan for key positions.</p><p>- Sit at the management table as a business partner, not as a scorekeeper.</p><p>- Contribute to strategy: expansion plans, new product launches, capex, make or buy decisions, feasibility studies and market entry.</p><p>- Present clearly to owners, board members and external stakeholders.</p><p><br></p><p>---</p><p><br></p><p><b>Requirements</b></p><p><br></p><p>#Must Have</p><p>- 15+ years of progressive finance experience, with at least 5 years in a Financial Controller, Finance Manager or equivalent senior position.</p><p>- Solid FMCG background. Manufacturing plus distribution is strongly preferred over pure trading.</p><p>- Bachelor's degree in Accounting, Finance or Business. Professional qualification such as CPA, ACCA, CMA or an MBA is a strong plus.</p><p>- Strong IFRS knowled</p><p><strong>Desired Candidate Profile</strong></p><p><br></p><ul> </ul>

<p>HAMAP-Humanitaire https://hamap-humanitaire.org Halte aux Mines AntiPersonnel (HAMAP)-Humanitaire is a French NGO, established in 1999 in order to contribute to the struggle against mines and the risks it presents to civilian population. HAMAP-Humanitaire is active in 13 countries and pursues a mission of support to local partners from the need assessment, through project conception and to its sustainable implementation. HAMAP-Humanitaire diversified its field of activity, to encompass two sectors: Engineering (WASH, construction, energy) and Mine Action. Requirements and job status Minimum education: EOD Level 3+ qualification Minimum experience: 10 Years Required travel: Yes No of jobs: 1 Job Description PDF - HAMAP Humanitaire LinkedIn page</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Formally recognised EOD Level 3+ qualification or equivalent advanced military EOD qualification.</li><li>Demonstrated advanced explosive ordnance technical knowledge, including Advanced Explosive Theory as a minimum.</li><li>Proven competence in ADW and bulk demolitions.</li><li>IEDD qualification is highly desirable.</li><li>Strong knowledge of IMAS and land release principles.</li><li>Strong understanding of Quality Management in humanitarian mine action.</li><li>Demonstrated competence in SOP development, QA/QC, training design, and operational risk management.</li><li>Minimum 10 years of professional experience in humanitarian mine action or comparable explosive ordnance technical operations.</li><li>Substantial experience in EOD, clearance, BAC, and land release.</li><li>Minimum 5 years of senior technical advisory, programme operations, QA/QM, training, or capacity-strengthening experience.</li><li>Experience supporting local or national partners through capacity strengthening, mentoring, technical governance, and systems development.</li><li>Proven experience in SOP development, technical documentation, QA/QC systems, training architecture, competency assurance, and technical review.</li><li>Experience in proposal design, technical methodology development, logframe/KPI design, asset-staffing planning, and donor reporting is strongly desirable.</li><li>Experience in the Middle East, particularly Lebanon, Iraq, Syria, or comparable operational contexts, is highly desirable.</li><li>Experience with national mine action authorities, technical working groups, accreditation processes, and national standards is strongly desirable.</li><li>Experience with mechanical support to clearance, rubble clearance, heritage-sensitive clearance, or similar specialised contexts is desirable.</li><li>Experience with IMSMA-compatible reporting, GIS, Survey123, task dossiers, QA/QC dashboards, and HMA information management systems is desirable.</li><li>Strong understanding of the full HMA toolbox, including NTS, TS, clearance, BAC, EOD spot tasks, EORE/CPP integration, QA/QC, training, IM, and partner capacity strengthening.</li><li>Advanced technical credibility in EOD and clearance.</li><li>Strong understanding of land release methodology and evidence-based decision-making.</li><li>Ability to design systems, not only deliver activities.</li><li>Ability to translate IMAS, NMAS, and organisational SOPs into practical field systems.</li><li>Ability to provide strategic technical direction while respecting country management and partner ownership.</li><li>Ability to assess partner capacity and design realistic capacity development pathways.</li><li>Strong analytical skills and evidence-based judgement.</li><li>Strong report-writing, technical drafting, and SOP-writing skills.</li><li>Ability to design training architecture, competency frameworks, and technical assessment tools.</li><li>Ability to review operational data, task dossiers, QA/QC records, training records, and donor reporting for technical consistency.</li><li>Ability to advise on equipment, mechanical assets, procurement specifications, and technical suitability.</li><li>Ability to identify when external expertise is required and facilitate appropriate technical support.</li><li>Ability to work across cultures, countries, technical disciplines, and organisational levels.</li><li>Ability to manage sensitive operational, technical, and reputational risks.</li><li>English: fluent, mandatory.</li><li>French: working level desirable.</li><li>Arabic: strong asset.</li><li>English is mandatory because the role requires technical drafting, SOP review, IMAS/NMAS interpretation, donor inputs, proposal support, coordination with HQ, and high-level reporting.</li><li>Systematically reporting to in-line manager his/her activities and seeking approval before undertaking any unplanned activity.</li><li>Acting in a proper way, according to HAMAP-Humanitaire values, with all actors: this excludes any discrimination on basis of nationality, ethnicity, religion, class, gender, sexual orientation or political affiliation.</li><li>Respecting the various local habits and customs, as well as the country s laws and rules, in order to preserve HAMAP-Humanitaire respectability.</li><li>Respecting strict confidentiality regarding HAMAP-Humanitaire documents, projects (ongoing and future), prospects of development, stakeholders and providers, unless instructed differently by the Country Director.</li><li>Avoiding any use of the job position in HAMAP-Humanitaire for personal purposes.</li></ul>

<p><b>Job Description</b></p><p><b>Job Position: Commercial Manager</b></p><p><b>Main Functions:</b></p><ul><li>Develop and execute the company's commercial strategy in alignment with the overall business objectives.</li><li>Drive profitable revenue growth while protecting company margins.</li><li>Develop pricing strategies in coordination with Finance and Executive Management.</li><li>Lead local sales activities across all business segments, including food packaging, paper cups, paper bags, wrapping paper, and customized packaging solutions.</li><li>Manage key customer relationships and ensure long-term business partnerships.</li><li>Identify new market opportunities, export channels, distributors, and strategic accounts.</li><li>Identify new product opportunities based on market demand and customer requirements.</li></ul><p>Responsibilities:</p><p>Customer Relations Management</p><ul><li>Promote company image in all interactions with stakeholders including existing or potential customers and demonstrate professional handling and technical knowledge; uphold the standards of quality, and reliability of the company at all times.</li><li>Build and maintain long-term relationships with existing customers while developing new business opportunities.</li><li>Ensure high levels of customer satisfaction through timely communication and professional account management.</li><li>Conduct regular customer visits to understand customer needs and identify business opportunities.</li><li>Resolve customer complaints and commercial issues in coordination with relevant departments.</li></ul><p>Strategy &amp; Planning</p><ul><li>Develop new business opportunities in both local and regional markets.</li><li>Identify new industries and customer segments that can benefit from UNIBAG products.</li><li>Develop relationships with distributors, wholesalers, food chains, industrial manufacturers, retailers, and hospitality customers.</li><li>Develop pricing strategies that maximize profitability while maintaining market competitiveness.</li><li>Prepare sales forecasts and revenue projections.</li><li>Participate in tenders, major quotations, and strategic commercial negotiations.</li><li>Analyze market trends, customer demands, pricing movements, and competitor activities.</li><li>Recommend new products, product improvements, and market opportunities.</li><li>Monitor sales pipeline and conversion rates.</li><li>Develop customer segmentation and account management strategies.</li></ul><p>Sales Operations Management</p><ul><li>Manage the complete sales cycle from lead generation until payment collection.</li><li>Review and approve quotations, pricing, commercial offers, and contractual terms.</li><li>Monitor order fulfillment performance and customer service levels.</li><li>Monitor order execution with production to ensure on-time delivery.</li><li>Ensure proper utilization of ERP/CRM systems for customer management and sales reporting.</li><li>Set and review monthly sales targets by product line and ensuring alignment with company goals and yearly objectives.</li><li>Develop and validate policies and procedures in coordination with Management.</li></ul><p>Key Account Management</p><ul><li>Develop strategic relationships with major customers and corporate accounts.</li><li>Conduct regular business reviews with key customers.</li><li>Negotiate annual contracts and pricing agreements.</li><li>Monitor customer profitability and purchasing trends.</li><li>Identify cross-selling and upselling opportunities.</li><li>Ensure customer retention and business expansion opportunities.</li><li>Validate and oversee wholesale orders.</li></ul><p>Market Intelligence</p><ul><li>Benchmark company s commercial performance against competitors.</li><li>Conduct continuous market research and competitor analysis.</li><li>Monitor industry developments, packaging trends, and customer requirements.</li><li>Identify opportunities for innovation and product diversification.</li><li>Prepare SWOT analyses and recommend strategic actions.</li><li>Conduct brand perception and customer satisfaction surveys.</li></ul><p>Target Setting &amp; Achievement</p><ul><li>Participate in setting sales targets within the commercial strategy and risk policies set by the company.</li><li>Monitor sales KPIs and implement corrective actions where necessary.</li><li>Review sales performance regularly with the sales team.</li><li>Ensure achievement of budgeted revenue, margin, and profitability targets.</li></ul><p>Managing People</p><ul><li>Provide direct management of operating managers within his/her division.</li><li>Live and disseminate company s values and promote a culture of performance and integrity.</li><li>Develop team skills and learning capabilities through a formal development roadmap; seek to acquire new talent breed and identify high potentials within teams.</li><li>Set targeted and formal training plans for employees within his/her division; coach and develop subordinates; promote a culture of excellence and continuous development and seek to retain high performers.</li><li>Monitor- and take necessary measures to enhance- performance of subordinates within his/her division; make sure performance appraisals are administered on a timely basis.</li><li>Ensure seamless communication and coordination between departments.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>QUALIFICATIONS:</p><ul><li>Bachelor's degree</li></ul>

<p>Starting Date / Initial Contract Details September 2026, 24 months maximum Role Summary The Finance Project Manager (FPM) oversees the financial management of the country programme, ensuring accuracy, compliance, and strong stewardship of resources. The FPM supports decision-making by providing timely financial insights and ensures donor and organisational requirements are met. The role reports to the Programme Development Coordinator (PDC), who is part of the Country Senior Leadership Team, ensuring close alignment between financial management and programme strategy. Project Overview The Lebanon programme works across the country, including in the Bekaa Valley and Beirut Mount Lebanon. Medair supports both Syrian refugees and Lebanese communities with projects in Health, Mental Health, Shelter, Basic Assistance and GIS Mapping. Workplace &amp; Conditions Field based position in Beirut, Lebanon. Take a look at Medair s work in Lebanon . Responsibilities: • Manage finance and accounting functions for the country programme, ensuring appropriate transaction processing, financial liquidity, budget adherence, transparent processes, and compliance with Medair and donor guidelines. Understand programme needs and ensure timely support to facilitate achievement of programme objectives • Support budget holders in preparation and development of budgets, spend forecasting and ongoing grant monitoring. Provide training to staff on Finance systems and processes. • Ensure financial activities and processes are implemented in line with Medair, donor, country, and international regulations and procedures. Review, develop and implement systems to improve transparency. Ensure adequate anti-fraud procedures are in place to detect and prevent loss or fraud. Carry-out regular inspections and spot-checks to ensure appropriate use of resources. • Line-manage designated team members; ensure effective communication, performance management, capacity building, and a supportive, transparent and inclusive work environment. Support the team to work together effectively, modelling Medair s values. Provide matrix management to field finance staff. • Ensure compliance with host government tax requirements, submitting any related required reporting. Prepare for, manage and support internal and external field financial audits, providing all information. Before you apply Please ensure you are fully aware of the: • Medair organisational values . • Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair s accountability policies and best practices. • Medair Relief &amp; Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions). How to apply To apply, go to this vacancy on our Medair page . Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications, Experience &amp; Technical Competencies: • University degree in Finance, Accounting, Business Administration or a related field • Professional certification in accounting or finance (e.g. ACCA, CPA, CIMA or equivalent) • Proficient in English (spoken and written); Arabic desirable • Relevant professional experience in financial management, including budgeting, reporting and accounting Behavioural Skills • Strong servant leadership skills with a consultative management style • Creative, open-minded, flexible, self-learner, with good understanding of cross-cultural issues • Capacity to work under pressure and manage personal stress levels, self-motivated, proactive • Able to oversee multiple tasks, prioritizing, delegating, and seeking advice as required • Attention to detail and clear communication that establishes clarity to leadership and the wider team on budgets, procedures, and other matters. Team Spiritual Life Reflect the values of Medair with team members, local staff, people we serve, and external contacts. Work, live, and pray together in our Christian faith-based teams. Fully contribute to a rich spiritual team life, including team devotion, prayer, and words of encouragement.</p>

<p><b>Job Summary</b></p><p>The Customer Service Representative is the primary point of contact between the club and its members. This role ensures a service-driven, member-focused culture by actively listening to member needs, coordinating timely follow-up, and maintaining a consistently positive experience across all communication channels.</p><p>I. Duties and Responsibilities</p><p>Member Communication &amp; Support</p><ul><li>Serve as the first point of contact for members across all communication channels in person, by phone, and via digital platforms.</li><li>Listen attentively to member feedback, concerns, and requests, ensuring every interaction is handled with empathy, professionalism, and a genuine desire to help.</li><li>Handle member complaints, feedback, and experience-related cases with composure and a solution-oriented mindset.</li><li>Cover member inquiries when the relevant team member is unavailable, ensuring no member concern goes unaddressed.</li></ul><p>Follow-Up &amp; Member Satisfaction</p><ul><li>Proactively reach out to members to check in on their experience, particularly at key moments in their membership journey.</li><li>Follow up after reported issues to confirm resolution and ensure the member's satisfaction has been restored.</li><li>Escalate unresolved or recurring concerns to the appropriate team member or manager with full context and documentation.</li><li>Coordinate with the administrator and follow up with members who have due payments</li></ul><p>Feedback Monitoring &amp; Reporting</p><ul><li>Document all member interactions and feedback in the designated system to ensure accurate tracking and accountability.</li><li>Monitor feedback patterns over time, identifying recurring themes and translating them into actionable insights.</li><li>Prepare periodic feedback summaries and contribute to team discussions on service improvement.</li><li>Conduct member satisfaction surveys periodically to gather structured feedback on the overall gym experience.</li></ul><p>Team Contribution &amp; Service Culture</p><ul><li>Foster a member-centric mindset across the team through daily interactions, coaching, and knowledge sharing.</li><li>Share member compliments and positive feedback to reinforce service standards and build team morale.</li><li>Propose service training topics and process improvements based on real interaction patterns.</li><li>Collaborate closely with the Administrator, interchanging roles when operational needs require it.</li></ul><p>II. Required Competencies</p><ul><li>Empathy &amp; Patience: The ability to remain calm, kind, and composed particularly when handling frustration, complaints, or sensitive member situations.</li><li>Customer Centricity: A genuine mindset and drive to continuously understand member needs, expectations, and shifts in behavior.</li><li>Communication &amp; Problem Solving: The ability to convey information clearly and concisely both verbally and non-verbally in a way that prevents issues from escalating and resolves them efficiently when they do.</li><li>Accountability: Owning every interaction from start to finish ensuring nothing is left open, undocumented, or unresolved without a clear next step.</li><li>Teamwork: A collaborative instinct that recognizes the CSR's role as part of a wider service team not a standalone function.</li><li>Creativity &amp; Adaptability: The ability to handle unexpected situations, adjust communication style to different member personalities, and find solutions that the standard script doesn't cover.</li></ul><p>This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested.</p><p><strong>Desired Candidate Profile</strong></p><h2>II. Required Competencies</h2><ul><li>Empathy &amp; Patience: The ability to remain calm, kind, and composed particularly when handling frustration, complaints, or sensitive member situations.</li><li>Customer Centricity: A genuine mindset and drive to continuously understand member needs, expectations, and shifts in behavior.</li><li>Communication &amp; Problem Solving: The ability to convey information clearly and concisely both verbally and non-verbally in a way that prevents issues from escalating and resolves them efficiently when they do.</li><li>Accountability: Owning every interaction from start to finish ensuring nothing is left open, undocumented, or unresolved without a clear next step.</li><li>Teamwork: A collaborative instinct that recognizes the CSR's role as part of a wider service team not a standalone function.</li><li>Creativity &amp; Adaptability: The ability to handle unexpected situations, adjust communication style to different member personalities, and find solutions that the standard script doesn't cover.</li></ul>