Admin Assistant Jobs

Full-time | Monday–Saturday | 9:00 AM – 5:00 PM <br> <br>Key Responsibilities: <br> <br>Welcome and assist visitors. <br>Answer calls, emails, and manage appointments. <br>Provide administrative support and maintain office records. <br>Handle inquiries, urgent requests, and support management when hosting guests. <br> <br>Requirements: <br> <br>Strong communication and customer service skills. <br>Well-organized with the ability to multitask. <br>Proficient in Microsoft Office and general office equipment. <br>High school diploma or equivalent; previous receptionist or administrative experience is an advantage

Minimum 3–5 years of experience in a hostess or guest relations role within a full-service restaurant. <br>At least 1–2 years of supervisory experience leading a hostess or reception team. <br>Experience in upscale, premium casual, or fine dining restaurants is highly preferred. <br> <br>Key Responsibilities <br>Supervise, train, coach, and motivate the hostess team to deliver exceptional guest service and maintain the highest hospitality standards. <br>Manage the daily reservation system, ensuring accuracy, proper table allocation, and maximum restaurant capacity utilization. <br>Welcome and escort guests in a professional, courteous, and friendly manner, ensuring an outstanding first impression. <br>Coordinate table assignments and seating arrangements to optimize guest flow while balancing server sections fairly. <br>Monitor reservation schedules, waiting lists, walk-in guests, VIP bookings, and special requests to ensure efficient service. <br>Handle guest inquiries, complaints, and special requests professionally, escalating complex issues to the Restaurant Manager when necessary. <br>Maintain accurate guest profiles, preferences, and reservation history to enhance guest recognition and personalized service. <br>Coordinate closely with the Restaurant Manager, Floor Supervisors, Kitchen, Bar, and Service teams regarding table availability and service timing. <br>Ensure the reception area, entrance, waiting area, and hostess station remain clean, organized, and professionally presented at all times. <br>Monitor restaurant occupancy levels and communicate expected waiting times accurately to guests. <br>Prepare daily reservation reports and provide management with updates on occupancy, no-shows, cancellations, and guest trends. <br>Ensure all reservation channels (telephone, website, social media, email, and reservation platforms) are monitored and responded to promptly. <br>Assist in planning seating arrangements for private events, large groups, and special occasions. <br>Monitor hostess attendance, grooming, punctuality, and adherence to company policies and service standards. <br>Participate in recruitment, onboarding, training, scheduling, and performance evaluations of the hostess team. <br>Promote a positive, professional, and guest-focused culture within the Front of House team. <br>Ensure compliance with all company policies, health and safety regulations, and operational procedures. <br>Support the Restaurant Manager with administrative duties and operational projects as required

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Hiring female assistant sales coordinator support daily sales operations, orders, reports &amp; follow up for a company in Bchamoun<br><br><br></div></section>

<p>We are Looking for&nbsp;<b>Snack Chef</b></p><p>A Branded Snack restaurant with branches in beirut and dahye growing needs a fast food snack chef and assistant</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A well-known company in Jounieh is seeking a maintenance assistant who can fix and repair machine and has experience as mechanical engineer</p></div></section>

<p>This is a full-time, on-site role for a Junior Accountant based in Senegal. The Junior Accountant supports the accounting team by handling day-to-day transactional tasks, assisting with month-end close activities, and ensuring accurate financial records for Twellium s facility. You will learn and apply accounting standards, collaborate with cross-functional teams, and contribute to process improvements.</p><p><strong>Skills &amp; qualifications:</strong></p><ul><li>Bachelor s degree in accounting or finance.</li><li>2 to 3 years of experience as a junior accountant or accounting assistant.</li><li>Excellent organizing abilities.</li><li>Great attention to detail.</li><li>Good with numbers and figures and an analytical acumen.</li><li>Good understanding of accounting and financial reporting principles and practices.</li><li>Excellent knowledge of MS Office and familiarity with relevant computer software.</li><li>French Language is mandatory.</li></ul><p><strong>Duties &amp; responsibilities:</strong></p><ul><li>Post and process journal entries to ensure all business transactions are recorded.</li><li>Manage the inventory control process by monitoring stock inflows &amp; outflows.</li><li>Maintain optimal stock levels at the warehouse by coordinating with purchasing, manufacturing, &amp; sales departments.</li><li>Update accounts receivable and issue invoices</li><li>Update accounts payable and perform reconciliations.</li><li>Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines.</li><li>Update financial data in databases to ensure that information will be accurate and immediately available when needed.</li><li>Prepare and submit weekly/monthly reports</li><li>Assist senior accountants in the preparation of monthly/yearly closings.</li><li>Assist with other accounting projects.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in accounting or finance.</p><p>2 to 3 years of experience as a junior accountant or accounting assistant.</p><p>Excellent organizing abilities.</p><p>Great attention to detail.</p><p>Good with numbers and figures and an analytical acumen.</p><p>Good understanding of accounting and financial reporting principles and practices.</p><p>Excellent knowledge of MS Office and familiarity with relevant computer software.</p><p>French Language is mandatory.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Retail Cashier to join our team at our Zahle Branch.</p><p>Key Responsibilities:</p><ul><li>Process customer transactions accurately using the ERP/POS system.</li><li>Handle cash, card, and other payment methods.</li><li>Issue invoices and receipts while ensuring accurate cash balancing.</li><li>Assist customers with inquiries, returns, and exchanges.</li><li>Price and label products in the showroom.</li><li>Participate in stock counts and inventory audits.</li><li>Prepare daily cash reports and support branch operations.</li><li>Provide excellent customer service and assist with sales when needed.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>1 3 years of experience as a cashier, sales assistant, or in retail operations.</p><p>Experience in home appliances, furniture, or a similar retail industry is a plus.</p><p>High School Diploma required (Bachelor's degree is an advantage).</p><p>Fluency in Arabic and good command of English.</p><p>Strong numerical and cash handling skills.</p><p>Experience using POS/ERP systems.</p><p>Good knowledge of Microsoft Office (Excel &amp; Word).</p><p>Excellent communication, organization, and customer service skills.</p><p></p></section>

<p><h4>Purpose</h4> <p>The project engineer provides technical support and administrative help to project managers and the business unit as a whole.</p> <h4>Essential functions and responsibilities</h4> <p>The following duties are typical for this job. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.</p> <p>At a high level, under direct supervision of a project manager, a project engineer will:</p> <ul> <li>Provide sales and business development support as needed to build client relationships, obtain more work, including providing assistance with design, material selection, estimating, and creation of proposals, scope letters, contracts, etc.</li> <li>Participate in ongoing review, planning and formulation as it relates to the specific business unit and contribute to the team on how to achieve required and desired results.</li> <li>Assist with day-to-day coordination and administration of projects, to include but not limited to: understanding project scope, managing budgets and fiscal controls through value engineering, monitoring quality control provisions, coordinating work sequencing, issuing purchase orders, procurement, change orders, and contractor approvals, as appropriate.</li> <li>Assist with procuring subcontractors and monitoring their work quality and schedule as required for installation.</li> <li>Ensure customer satisfaction by continual communication on scheduling coordination, project progress, and obtaining feedback on Baker Group’s performance, sharing any positive or negative feedback with team.</li> <li>Attend jobsite visits, internal project meetings, and coordinate meetings as directed, including tracking action items and providing appropriate follow-up.</li> <li>Help ensure project performance, operations and delivery are in compliance with design and/or specifications.</li> <li>Develop relationships with customers and pursue opportunities which provide long-term relationships and revenue opportunities.</li> <li>Utilize company standard documents including but not limited to business development processes, pre-proposal checklists, turnovers, subcontracts, purchase orders, warranty, etc.</li> <li>Confer with project managers, business unit leaders, etc. to discuss and resolve any questions, complications or problems.</li> <li>Accurate daily time and equipment reporting.</li> </ul> <h4>Minimum education & experience required to perform essential functions</h4> <p><strong>Project Engineer I:</strong></p> <ul> <li>Entry level role, typically supervised by a project manager.</li> <li>Offers information, helps with coordination and preparation, assists with analyzing and compiling data.</li> <li>May help prepare estimates and inspect work to assure compliance with plans and specifications.</li> <li>Begins to build solid knowledge about the company, their trade best practices, recognized work standards and expectations.</li> <li>Builds solid understanding of job cost history, contract status and job overview reports.</li> <li>Builds skill in managing customer relationships, working with accounting to bill customer and enter budget, and ensure quality execution.</li> <li>Position normally requires a 4-year engineering or construction management degree and 0-1 year of experience, including internships.</li> </ul> <p><strong>Project Engineer II:</strong> meets all requirements of Project Engineer I above and:</p> <ul> <li>Serves as a project technical source, providing interpretation and resolving questions and problems.</li> <li>Coordinates pieces of the project given proven skill and ability.</li> <li>Now involved in more detailed processes directly related to project execution, including budgeting, resource allocation, schedule development and quality controls, or other similar functions that require more expertise and experience.</li> <li>Takes on additional client relationship building activities that lead to increased business revenue for Baker Group.</li> <li>Position normally requires a 4-year engineering or construction management degree and 1-4 years of experience, including internships.</li> <li>May begin to run small projects or develop a book of business on their own.</li> <li>Usually develops into a project manager role.</li> </ul> <h4>Certificates, licenses, registrations</h4> <ul> <li>Valid driver’s license</li> </ul> <h4>Mental and physical competencies required to perform essential functions</h4> <ul> <li>Strong technical skills, including but not limited to, experience with the following software: project management, accounting, scheduling, inventory, design, document management, e-mail, Microsoft Office Suite, time accounting and spreadsheets.</li> <li>Excellent active listening, verbal and written communication skills.</li> <li>Strong initiative and attention to detail, prioritization, and organization skills; ability to work independently and effectively in a team environment.</li> <li>Confident decision-making ability.</li> <li>Ability to read and comprehend drawings and sketches.</li> <li>Ability to understand and adhere to contract terms and conditions.</li> <li>Ability to maintain technical expertise on new technologies, products, and tools through continuing education initiatives.</li> <li>Basic knowledge of construction and renovation, including materials, methods, tools, etc. involved in strategic planning resource allocation and modeling, production methods and coordination of people and resources in a safe manner.</li> <li>Knowledge of practical application of engineering science and technology, including applying principles, techniques, procedures and equipment to the design and production of various goods and services.</li> <li>Knowledge of principles and processes for providing customer and personal services.</li> </ul> <h4>Environmental adaptability</h4> <ul> <li>Prolonged periods of sitting at a desk working on a computer</li> <li>Must be able to lift 20 pounds occasionally</li> <li>Significant field and client interactions on construction job sites, which may require prolonged periods of standing, walking and/or climbing stairs</li> <li>Occasional exposure to variety of temperature and weather conditions</li> </ul> <h4>Equipment/tools</h4> <ul> <li>Computer</li> <li>Calculator</li> <li>Tape measure</li> <li>PPE (hard hat, safety glasses, safety boots, hi-vis vest)</li> <li>Clothing: jeans, appropriate office shirt</li> </ul> <p><strong>Baker Group is an equal opportunity employer.</strong> In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the employer.</p></p><p></p>

<p>The Research Assistant will support the collection, organization, validation, and preliminary analysis of quantitative and qualitative information required for projects related to Public Administration and Institutional Reform, Governance, Accountability and Innovation and Local Governance work of the Public Governance and Institutional Transformation Section. The assignment will contribute to the timely preparation of accurate research materials, databases, background notes, presentations, and other project outputs.</p><p>Public governance systems in the Arab region are undergoing significant transformation in response to overlapping economic, social, environmental, and geopolitical challenges, including fiscal pressures, climate risks, rapid digitalization, conflict, and declining public trust. These evolving challenges demand not only public sector reform but also systemic innovation to strengthen service delivery, accountability, resilience, and institutional effectiveness. Today, governments are increasingly required to modernize public administration through digital transformation, artificial intelligence, transparency and accountability, inclusive and participatory governance, and resilience-building. They must also align reforms with the 2030 Agenda, integrate behavioural insights into policymaking, and strengthen strategic foresight and anticipatory governance to address emerging challenges. In this context, the role of the United Nations Economic and Social Commission for Western Asia is central in supporting Member States to modernize public institutions, promote regional knowledge exchange, and advance innovative governance frameworks tailored to the Arab region. This work requires the collection, review, and organization of information from national, regional, and international sources, as well as the preparation of background materials, country information, presentations, tables, and other project outputs. ESCWA therefore seeks to engage an entry-level Research Assistant to provide research, data-collection, documentation, and organizational support to activities related to Public Administration and Institutional Reform, Governance, Accountability and Innovation, Local Governance, and the wider work of the section.</p><p>The Research Assistant is expected to perform, under the supervision of the Chief of the Governance Section, the following tasks:</p><ul><li>Research, extract, consolidate, and organize quantitative and qualitative information from relevant national, regional, and international sources using appropriate research tools and software.</li><li>Assist in collecting, reviewing and validating collected data and information for accuracy, completeness, clarity, and consistency, and flag any discrepancies for follow-up by the project team.</li><li>Maintain and update relevant computerized databases, research files, and reference materials to ensure data integrity, accessibility, and proper documentation.</li><li>Prepare reports, presentations, tables, graphs, charts, and other visual materials to present research findings and provide clear information to the Project coordinator and project team.</li><li>Gather and summarize information from national databases, official websites, libraries, online platforms, ESCWA repositories, and other reliable sources to support ongoing research and project activities.</li><li>Prepare abstracts, summary briefs, background notes, bibliographic descriptions, country information, and supporting materials for inclusion in ESCWA documents, reports, presentations, and publications.</li><li>Contribute to the preparation of research and analytical materials related to Public Administration and Institutional Reform, Governance, Accountability and Innovation, Local Governance and other projects undertaken by the Public Governance and Institutional Transformation Section.</li><li>Support the preparation and organization of the remianing Forums and the meetings, including background research, participant materials, meeting documentation, and summaries of discussions.</li><li>Coordinate with team members and relevant counterparts, support internal meetings and consultations by preparing materials and taking notes, and perform other related tasks required for the timely implementation of assigned projects.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A first level degree in Political science, or a related area is required.</li><li>All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed.</li><li>No prior work experience is required for this assignment.</li><li>Data collection and analysis skills are required.</li><li>Skills in data collection, research, or related assignments is desirable.</li><li>Fluency in English and Arabic language is required.</li></ul>

<p>Urgently hiring a Female Office Assistant with basic accounting experience for a company in Jdeideh. Responsibilities include basic invoicing, payment tracking, handling emails and calls, and assisting with daily office tasks.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Receiving Assistant to join our team in Amioun. The candidate will be responsible for receiving deliveries, checking items, organizing stock, and coordinating with the warehouse team.</p></div></section>

<p>Interbrand SAL is looking to hire an Assistant Warehouse Keeper for its operations in Lebanon. The company manufactures and distributes Beverages and Food Products under the following brands: Sannine, Xtra, Bonjus, Pampa and RC. Based in Zouk.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>FULL TIME ASSISTANT IS NEEDED FOR A COMPANY IN BAOUCHRIEH. SCHEDULE: MONDAY TILL FRIDAY</p><p>DUTIES: CHECK CLIENTS LIST, ORGANISE MEETINGS, SEND BROADCASTS AND MESSAGES TO CLIENTS AS WELL AS GREETING CUSTOMERS</p><p>PREFERABLY LIVING NEARBY</p></div></section>

<p>We are looking for a presentable, attentive and well-organized Sales Assistant to support our Client Advisors during client appointments.</p><p><strong>Desired Candidate Profile</strong></p><p>A strong sense of presentation, attention to detail, discretion and a genuine willingness to support the team are essential.</p>

WE ARE HIRING <br> <br>Secretary <br> <br>Requirements: <br>• Bachelor's degree in Business Administration, Accounting, or a related field <br>• Good communication and organizational skills <br>• Proficiency in Microsoft Office (Excel, Word & Outlook) <br>• Ability to handle administrative tasks and coordinate office activities <br>• Previous experience is a plus <br> <br>???? Location: Antelias, Lebanon <br> <br>Join Scale Group and become part of a professional and growing team

We are looking for a Retail Cashier to join our team at our Zahle Branch. <br> <br>Key Responsibilities: <br>-Process customer transactions accurately using the ERP/POS system. <br>-Handle cash, card, and other payment methods. <br>-Issue invoices and receipts while ensuring accurate cash balancing. <br>-Assist customers with inquiries, returns, and exchanges. <br>-Price and label products in the showroom. <br>-Participate in stock counts and inventory audits. <br>-Prepare daily cash reports and support branch operations. <br>-Provide excellent customer service and assist with sales when needed. <br> <br>Requirements: <br> <br>1–3 years of experience as a cashier, sales assistant, or in retail operations. <br>Experience in home appliances, furniture, or a similar retail industry is a plus. <br>High School Diploma required (Bachelor's degree is an advantage). <br>Fluency in Arabic and good command of English. <br>Strong numerical and cash handling skills. <br>Experience using POS/ERP systems. <br>Good knowledge of Microsoft Office (Excel & Word). <br>Excellent communication, organization, and customer service skills

<p>Unilever is currently hiring for R-PHONE_NUMBER Demand Planning Assistant Manager Levant and Iraq (Open) Function: Supply Chain Reports to: NALI Demand Planning, S&amp;OP and FGI Manager Scope: Levant &amp; Iraq Location: Beirut Terms &amp; Conditions: Full Time Work Level WL1 JOB PURPOSE: Coordinate the demand planning process of the relevant category and consolidate the demand forecasting from Brands &amp; CSP to be input for supply and financial planning. Directly accountable for Channel category Demand forecast with overall responsibility for the category Lead the category Demand Planning Meeting and drive S&amp;OP cycle for Algeria Establish an acceptable level of integrity and forecast accuracy of the above forecast. Establish, strengthen and maintain the integrity of demand planning process in total company. Continually improve the demand planning process and forecast accuracy/Bias of the total company. Represents Demand Planning in all relevant category meetings and projects that require Demand Planning involvement. KEY RESPONSIBILITIES: Demand Planning Process Management Coordinate a cross-functional team consisting of CSP team and Marketing team to deliver an accurate demand to the category - Weekly, sku- volume Responsible and accountable to deliver Channel wise Baseline forecast for the category. Coordinate and facilitate demand planning meeting of the category as a forum to get consensus from CSP and Brand leads on one set of demand figures for business operations. 4. Establish and maintain effectiveness of Demand Planning Meeting. Ensure that demand planning policy has been strictly followed. Establish Channel demand forecast and ensure channel considerations are obtained for the category Accountable for forecast accuracy of the category and therefore is responsible for initiating activities/changes that will lead to achievement and continuous improvement of forecast accuracy. Responsible for Innovation Plan update upon the contract gate approval and follow-up with Innovation tracker until the post Launch Review for the category and alert the demand functions any variances and key changes in Innovation forecast Ensure Quarterly Long term volume plan update with assumptions to enable LT capacity enhancement decisions to take place Set up an effective means of communication and integration of information between Demand Planning and other related functions- Supply Planning, Brands, CSP, Finance,.. Coordinate S&amp;OP Meetings, actively involved in Activity planning phase to ensure realistic incremental and cannibalizations built into the forecast Weekly Demand Management Indicates exception, which is generated from weekly tracking report to CSP, Supply Planning and Customer Service teams. Involve actively in the weekly operations meeting (WOM) to help both demand-side functions and supply-side functions to take appropriate actions to production and/or sales plan. Continuous Improvement Monitor forecast accuracy and forecast bias and proposes changes for improvement. Initiate a continuous improvement program to demand planning process. Other Responsibilities Ad hoc analysis of data relating to forecasting. Closely monitor the execution of planned promotions and ensure all the activities planned at Activity plan is included in demand plan for the category. Recommend appropriate changes for improvement of company demand planning process. Responsible for root cause analysis of CCFOT losses due to demand for the category.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Supply Chain, Business Administration, Engineering, Economics, or a related field. Minimum of 3 years of experience in Demand Planning , preferably within the FMCG industry . Proven experience in Sales &amp; Operations Planning (S&amp;OP) processes and demand forecasting methodologies. Strong forecasting and analytical skills with the ability to translate market insights and business trends into accurate demand plans. Excellent stakeholder management skills, with demonstrated ability to collaborate and influence cross-functional teams including Sales, Marketing, Supply Planning, and Finance. Strong communication and interpersonal skills, with the ability to build effective working relationships across multiple functions and markets. Advanced proficiency in English (written and spoken). Proficiency in Microsoft Excel and demand planning systems/tools is highly desirable. Strong problem-solving mindset with attention to detail and the ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: Experience in the FMCG sector . Exposure to regional or multi-country demand planning environments, preferably covering the Levant and Iraq markets. Experience working with integrated business planning and supply chain management processes.</p>

<p>Administration Assistant Warehouse</p><p>Location: Dora, Beirut</p><p>Shift: PM &amp; Overnight Shifts</p><p>Gender: Male</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in warehouse administration or a similar role.</li><li>Proficient in Microsoft Excel, including formulas and data management.</li><li>Experience with Warehouse Management Systems (WMS).</li><li>Strong communication and organizational skills.</li><li>Ability to work independently and handle a fast-paced warehouse environment.</li><li>Willingness to work PM and overnight shifts.</li></ul>

Job Description <div> <p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p> <p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p> <p> <u> <strong>Why This Opportunity Matters</strong> </u> </p> <p>You ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p> <p>This is not a role where you simply respond to messages. You ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p> <p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> </p> <p> <u> <strong>What You ll Own</strong> </u> </p> <p>In this role, you will:</p> <ul> <li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li> <li>Process customer orders accurately and ensure all required information is complete.</li> <li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li> <li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li> <li>Maintain accurate customer and order records in shared Google Sheets.</li> <li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li> <li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li> <li>Moderate comments on social media advertisements while protecting a professional brand image.</li> <li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li> </ul> <p> </p> <p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <u> <strong>What Makes You Successful</strong> </u> </p> <p>You ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p> <p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p> <p>Because phone communication is an important part of the role, you ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p> <p>You ll be especially successful if you:</p> <ul> <li>Communicate politely and professionally, including during difficult customer interactions.</li> <li>Stay calm, organized, and focused when order volumes or customer demands increase.</li> <li>Show empathy while remaining clear and solution-oriented.</li> <li>Learn new processes quickly and apply feedback.</li> <li>Work with discipline and reliability without needing constant follow-up.</li> <li>Take initiative instead of waiting for every next step to be assigned.</li> <li>Are serious about building a long-term career in customer service and e-commerce operations.</li> </ul> <p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p></div>

<p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers. Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p><p><b>Why This Opportunity Matters</b></p><p>You ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business. This is not a role where you simply respond to messages. You ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate. Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.</p><p>What You ll Own</p><p>In this role, you will:</p><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><p><strong>Desired Candidate Profile</strong></p><p>You ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French. Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets. Because phone communication is an important part of the role, you ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p><p>You ll be especially successful if you:</p><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p>