Call Center Jobs in Lebanon

A reputable institution is seeking to recruit a qualified BMS Technician to join on a full-time basis, commencing November 2026. <br> <br>Job Summary: <br>The BMS Technician is responsible for monitoring, maintaining, and troubleshooting the institution ’s Building Management System to ensure optimal performance of HVAC, lighting, fire alarms, energy systems, and other integrated building services. The work mainly includes daily operation, maintenance, repair, and preventive maintenance of all related equipment. The technician plays a key role in maintaining a safe, comfortable, and energy-efficient environment for stakeholders. <br> <br> <br>Job Duties: <br>Monitor BMS dashboards and control panels to ensure all systems (HVAC, lighting, alarms, fuel systems, chillers, boilers, power outage, generators, public address, and other systems etc.) are functioning correctly. E <br>​Coordinate complex responses to campus emergencies and diagnose responses to environmental systems’ issues. <br>Read and interpret graphics and systems of operation and make system adjustments via the BMS. E <br>Maintain parameters and settings of all systems monitored and controlled by BMS to conform to LEED Requirements based on operational needs or school activities.E <br>Produce reports, graphs, and statistics periodically as requested by LEED. E <br>Perform routine checks and preventive maintenance on all BMS-related hardware and software. E <br>Diagnose and repair faults in sensors, controllers, actuators, and other BMS components. E <br>Monitor energy consumption trends and suggest adjustments to improve energy efficiency. E <br>Implement schedules and occupancy-based settings to reduce energy use during off-hours. E <br>Work with all physical plant employees, IT teams, and outside contractors to carry out work related to BMS systems, and cross-functional issues in daily operations, school events, or emergencies. E <br>Maintain accurate records of system configurations, maintenance logs, and incident reports. E <br>Assist in preparing reports on system performance, energy usage, and technical issues. E <br>Maintain data integrity of all calls, alarms, and actions and always coordinates with the computerized maintenance management system. E <br>Monitor BMS for changes outside of normal operating parameters and report these to the relevant person/organization. E <br>Adjust settings on the BMS systems as instructed. E <br>Contact the relevant authorities/persons during an emergency and highlight any maintenance issues that may arise. E <br>Ensure all work is performed in accordance with local safety codes and school policies. E <br>Support compliance with environmental, health, and safety regulations. E <br>Perform other similar or related duties as required by the line management. E <br> <br> <br>Requirements <br>TS Diploma (Technicien Supérieur - Higher Technician Certificate) in Electrical, Mechanical, or Electronics <br> <br>3+ years of related experience in BMS systems. <br> <br>Strong knowledge of HVAC and electrical systems. <br> <br>Technical proficiency in BMS software and hardware. <br> <br>Problem-solving and diagnostic skills. <br> <br>Ability to work independently and as part of a team. <br> <br>Good communication and reporting skills. <br> <br>Familiarity with safety standards and building codes. <br> <br>Fair knowledge of spoken and written Arabic and English. <br> <br>Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Workspace, and database systems. <br> <br>Only shortlisted candidates will be contacted. <br> <br> <br>Deadline for applying: October 23, 2026

Job Description <br> <br>Position Summary <br> <br>We are looking for a Sales Manager to manage and grow a business unit, with responsibility for sales, operations, team leadership, client management, and financial performance. <br> <br>The successful candidate will be responsible for generating sales, increasing revenue, maintaining strong client relationships, managing and developing the team, and ensuring the profitability and smooth operation of the business unit. <br> <br>Job Responsibilities: <br>- Drive sales and achieve monthly and annual sales targets. <br>- Handle sales opportunities from initial enquiry through to conversion, including phone calls, follow-ups, presentations, and in-person meetings. <br>- Follow up on leads and opportunities and maintain accurate and up-to-date CRM records. <br>Increase revenue, client retention, and overall profitability. <br>- Manage the day-to-day operation of the business unit and ensure consistently high service standards. <br>- Lead, motivate, train, and develop the team and manage performance against agreed KPIs. <br>- Recruit and maintain a strong, balanced, and customer-focused team. <br>- Build strong relationships with clients, understand their needs, and ensure a high level of customer satisfaction. <br>- Handle client concerns, renewals, and terminations, with a focus on retaining and growing existing business. <br>- Monitor and manage the business unit’s P&L, revenue, costs, collections, and profitability. <br>- Follow up on outstanding client payments and ensure accurate billing and account records. <br>- Ensure contracts, CRM records, and other administrative records are accurate and up to date. <br>- Coordinate with Head Office, IT, suppliers, building management, and other relevant parties to ensure smooth operations. <br>Monitor the local business and commercial market, including competitors and market developments. <br>- Attend networking and business events to build relationships and generate new business opportunities. <br>- Ensure all company systems, procedures, policies, and service standards are followed. <br>- Report regularly to senior management on sales, financial performance, operations, team performance, and business development. <br>- Take full ownership of the performance and profitability of the assigned business unit. <br> <br> <br>Requirements: <br> <br>- Bachelor’s degree in Business, Management, Marketing, or a related field is preferred. <br>- 5+ years of relevant experience in sales, business development, operations, branch management, hospitality, commercial real estate, or a similar customer-focused environment. <br>- Proven experience in managing sales targets, customer relationships, and a sales-driven team. <br>- Strong commercial and business management skills, with an understanding of P&L, revenue, costs, profitability, and performance KPIs. <br>- Experience managing or leading a team, including recruitment, training, motivation, and performance management. <br>- Strong customer service and relationship-building skills. <br>- Excellent sales, negotiation, presentation, and communication skills. <br>- Fluent in English, both written and spoken. <br>- Strong organisational and time-management skills, with the ability to manage multiple priorities. <br>- Proactive, confident, positive, and results-oriented personality with a strong commercial mindset. <br>- Strong problem-solving and decision-making abilities. <br>- Professional presentation and excellent interpersonal skills. <br>- Proficiency in CRM systems and standard business software. <br>- Ability to work in a fast-paced, target-driven environment and take full responsibility for business performance

<p>The United Nations has proclaimed the Decade of Sustainable Transport to accelerate a just, low-carbon, and inclusive transition in the transport sector. The Sustainable Transport Action Plan for the decade sets targets and indicators across domains including mobility, decarbonization, road safety, accessibility, resilience, and affordability. To track progress regionally and support member states in aligning national monitoring a Regional Transport Information System (RTIS) is required. This system will collect, harmonize, validate, and visualize transport data from multiple countries, enabling evidence-based policy dialogue and progress reporting against the Decade s goals. Currently, transport data across the region is fragmented, non-comparable, and often inaccessible. No central mechanism exists to aggregate indicators relevant to the UN Decade s targets (e.g., GHG emissions per passenger-km, share of active mobility, road fatalities, electric vehicle penetration).</p><p>The objective of this consultancy is to develop a comprehensive, actionable Feasibility Study and Implementation Roadmap for a Regional Transport Information System (RTIS) that enables member states and regional bodies to monitor, report, and benchmark progress on the Sustainable Transport Action Plan.</p><p>The consultant will design a study that provides a blueprint for building the RTIS, including technical and institutional aspects. The consultant shall specifically design:</p><p>A- Needs and Gap Assessment</p><ul><li>Map existing national transport data systems, indicators, and reporting cycles in the region.</li><li>Identify gaps relative to the UN Decade s monitoring framework (e.g., missing disaggregation by gender/age, lack of emissions data).</li></ul><p>B- Technical Architecture Design</p><ul><li>Propose a federated or centralized data model (including metadata standards, APIs, data sharing protocols).</li><li>Define core indicators: minimum set for the Decade, plus optional expansion.</li><li>Specify requirements for data validation, quality assurance, and interoperability with national systems.</li><li>Recommend open-source or commercially available platforms (with cost-benefit comparison).</li></ul><p>C- Institutional and Governance Framework</p><ul><li>Define roles and responsibilities: regional hub, national focal points, technical working group.</li><li>Propose data ownership, access rights, confidentiality, and data sharing agreements.</li><li>Outline a capacity-building plan for member states.</li></ul><p>D- Implementation Roadmap</p><ul><li>Phased timeline with milestones, risks, and dependencies.</li><li>Pilot testing approach (2 3 willing member states).</li><li>Integration with existing UN frameworks (e.g., SDGs, Sendai Framework, Paris Agreement).</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications/special skills</h2><ul><li>Master's degree in planning transport, data science, information systems, public policy, or related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed.</li><li>At least 10 years of experience in transport data systems, regional integration projects, or M&amp;E frameworks for sustainable transport is required.</li><li>Understanding of the UN Decade of Sustainable Transport and global transport indicators (e.g., SLoCaT, ITF, WHO road safety) is desirable.</li><li>Excellent writing skills is required.</li></ul><h2>Languages</h2><ul><li>English and French are the working languages of the United Nations secretariat and Arabic is a working language of ESCWA.</li><li>Fluency in English and Arabic is required, as the report should be delivered in English or Arabic.</li><li>Notes: Fluency equals a rating of fluent in all four areas (speak, read, write, and understand) and knowledge of equals a rating of confident in two of the four areas.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ROLE PURPOSE:&nbsp;</strong></p><br><p>The purpose of this assignment is to provide safe, ethical, child-centred, and trauma-informed psychological and psychosocial support within the Ministry of Social Affairs (MOSA) Juvenile Protection Division.&nbsp;</p><br><p>The role holder will be seconded to MoSA and based within the Juvenile Protection Division, where they will work in close coordination with MoSA’s Juvenile Protection division and relevant personnel.&nbsp;</p><br><p>They will deliver immediate psychosocial and psychological support for children and their caregivers through Psychological First Aid (PFA) and basic helping skills, while integrating psychological support within child protection case management, including psychosocial assessments, emotional stabilization, supportive counselling, and structured referrals.</p><br><p>The role holder will also provide technical guidance, capacity building, and coordination to MOSA child protection and social workers&nbsp;(National Coordinator, Coordinators and Case managers) ensuring all interventions align closely with the National Child Protection Standard Operating Procedures (SOPs) in Lebanon.</p><br><p>The psychologist is not expected to provide long-term specialized psychotherapy unless otherwise formally agreed and supported through appropriate supervision and legal frameworks.</p><br><p>The role holder is not expected to provide long-term specialized psychotherapy unless otherwise formally agreed and supported through appropriate supervision and legal frameworks.</p><br><p>In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</p><br><p><strong>CHILD SAFEGUARDING:&nbsp;</strong></p><br><p>Level 2 - the responsibilities of the post will require the post holder to have and direct regular contact with or access to children or young people.</p><br><p><strong>SCOPE OF ROLE:</strong></p><br><ul> <li>Reports to:&nbsp;Mental Health and Psychosocial Support (MHPSS) Specialist and is seconded to the MOSA.</li> <li>Staff reporting to this post: None</li> <li>Dimensions: N/A</li></ul><p><strong>KEY AREAS OF ACCOUNTABILITY:</strong></p><br><p><i>Integration with the Juvenile Case Management Services</i></p><br><ul> <li>Provide technical psychological support and guidance to social workers within juvenile case management processes;</li> <li>Support social workers in understanding psychosocial, emotional, behavioral, and mental health dimensions affecting children, adolescents, and caregivers; particularly in contexts of family adversity and potential exposure of children to developmental trauma and any related topics.</li> <li>Conduct specialized psychosocial assessments for identified case management cases when needed, for care planning and service provision purposes.</li> <li>Submit psychological assessment reports and briefings to the juvenile judges depending on the case and its requirements.</li> <li>Participate in multidisciplinary social workers case discussions while respecting confidentiality and informed consent principles;</li> <li>Support the development of holistic care and case action plans integrating psychosocial considerations;</li> <li>Provide supportive interventions and emotional stabilization for beneficiaries experiencing distress;</li> <li>Support safe identification and referral of high-risk cases requiring specialized mental health, psychiatric, protection;</li> <li>Provide technical coaching, guidance, and consultation to social workers on safe communication and psychosocial support approaches;</li> <li>Maintain confidential documentation and ensure ethical management of case information in respect to MOSA CP information management system&nbsp;</li> <li>Support risk assessment related to severe distress, trauma exposure, behavioral concerns, self-harm risk, violence exposure, or family-related concerns according to established protocols;</li> <li>Contribute to strengthening multidisciplinary and child-centered approaches within MOSA services.</li> <li>Develop and adapt guidance and tools to enhance collaboration between the psychologist and the Juvenile Division Department.</li> <li>Participate in regular supervision and coordination meetings between MOSA social worker Psychologist and MHPSS Specialist</li> <li>Report on monthly activities that need to be shared with MOSA and SCI and include measurable indicators&nbsp;</li> <li>&nbsp;Strengthening coordination between MHPSS and juvenile case management service15 to 20 active case load per psychologist as a maximum capacity depending on the risks and needs&nbsp;</li> <li>Obtain informed consent and assent from beneficiaries, where applicable, while ensuring&nbsp;and Ensure confidentiality and&nbsp;the&nbsp;safe&nbsp;and ethical&nbsp;management of beneficiary information.;</li></ul><p><i>General</i></p><br><ul> <li>Comply with Save the Children &nbsp;and MOSA policies and practice with respect to child safeguarding, anti-harassment, code of conduct, health and safety, equal opportunities, data protection and other relevant policies and procedures.</li> <li>Comply with MoSA laws, regulations, and policies&nbsp;</li></ul><p><strong>QUALIFICATIONS&nbsp;</strong></p><br><ul> <li>Master’s degree Advanced degree in Clinical Psychology or Mental Health Counseling</li> <li>Valid license to practice from Lebanese Order of Psychologists (LOPsy)</li> <li>Fluency in written and oral English and Arabic</li></ul><p><strong>EXPERIENCE AND SKILLS</strong></p><br><p><i>Essential</i></p><br><ul> <li>Minimum 5 to 6 years of professional experience in psychological support, MHPSS, and counselling</li> <li>Experience in protection-related programming, working with children, adolescents, vulnerable groups, within case management systems;&nbsp;</li> <li>Experience in psychosocial assessments, supportive counselling, and referral management;</li> <li>Ability to work within multidisciplinary teams;</li> <li>Strong communication, interpersonal, and documentation skills;</li> <li>Ability to maintain confidentiality and manage sensitive cases ethically.</li> <li>Psychologists should have separate clinical supervision independently of Save The Children</li></ul><p><i>Desirable&nbsp;</i></p><br><ul> <li>Strong understanding of child protection, safeguarding, and trauma-informed approaches; inter- agency standards, and guidelines in MHPSS</li> <li>Preferably to have experience working with governmental and non-governmental organizations&nbsp;</li> <li>Excellent communication skills, ability to work under pressure.</li> <li>Excellent problem-solving skills, creativity and flexibility</li></ul><p><strong>ADDITIONAL JOB RESPONSIBILITIES:</strong></p><br><p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</p><br><p><strong>EQUAL OPPORTUNITIES:</strong></p><br><p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br><p><strong>CHILD SAFEGUARDING:</strong></p><br><p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br><p><strong>FRAUD PREVENTION:</strong></p><br><p>The role holder is expected to uphold high standards of integrity and transparency, and will have access to financial, operational, or programmatic resources that require strict compliance with SCI’s Anti-Fraud and Corruption Policy. This includes responsibility for preventing, identifying, and reporting any suspected fraud, corruption, or misuse of resources in the course of their work.</p><br><p><strong>SAFEGUARDING OUR STAFF:</strong></p><br><p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy.</p><br><p><strong>HEALTH AND SAFETY:</strong></p><br><p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br><br> </div>

<div><div><div><div><div><strong>JOB PURPOSE<br><br></strong></div><div>Manage the Country’s National Operations facilities and personnel in their provision of pick-up, delivery, service offering through counters and shipment processing services.  Ensure the execution of these services to defined service, cost and quality standards and achieve targeted improvement in operations performance measures. Set and own all operational budgeted costs. Support the sales acquisition and customer maintenance processes for defined customers and physical channels to achieve profitable revenue growth for DHL and improved customer satisfaction. Responsible for customs clearance both inbound and outbound to achieve the highest Transit Time standard. Responsible for security within the Country employees, shipments and facilities.</div></div><div><strong><br></strong></div><div><strong>PRINCIPAL ACCOUNTABILITIES</strong></div><div><ul><li>Direct accountability for the service performance and operational cost of the Country’s Operations against defined standards and targets.</li><li>Gateways within the Country maintaining and achieving BIC Gateway status.</li><li>Security compliance within the country, maintaining and achieving new TAPA facilities.</li><li>All Facilities upkeep and ideal location within the Country</li><li>Responsible for Country maintaining ISO9001, ISO1401, ISO1800</li><li>Responsible for planning new facility locations and customer touch points.</li><li>Ownership of the costs & cost target achievement, with the Business Units.</li><li>Ensure pick-up, delivery and shipment processing services are executed in line with service, quality and cost performance standards and targets.</li><li>Ensure implementation of, and compliance to regional and country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided.</li><li>Manage and support business acquisition and customer relationship management from the Operations perspective for defined customers, both directly with customers through all physical channels and in conjunction with appropriate DHL sales management.</li><li>Monitor Operations performance against service targets and cost targets and ensure the implementation of actions to reverse identified areas of under-performance.</li><li>Ensure that service provided by counter staffs through the service centers are in line with DHL’s standards set for delighting customers to maximize cash sales.</li><li>Ensure the effective implementation and deployment of Regional and Country projects, programmes and initiatives, and the realization of agreed business benefits, within Ground Operations.</li><li>Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets.  Perform the Motiv8 process regularly for direct reports to manage individual performance and career aspirations.</li><li>As security is a vital and integral part of our business and as such contributes to its overall success, line managers are responsible for compliance to DHL security policies and procedures.</li><li>Co-ordinate with Regional Hub and Transportation department, sales and third party contractors to maintain and expand the road haulage network in line with market demands, both in terms of transit times and security.</li><li>Monitor and measure the transit time performance against performance targets.   </li><li>Take the necessary action at origin and/or destination to ensure transit time targets are achieved.</li><li>Work closely with local management to oversee the construction/renovation of all new and existing facilities to ensure they are designed to cope with projected volumes of shipments forecasted over the next five years.</li><li>Manage the co-ordination between country management team and functions and develop the country’s quality strategy in line with ISO 9001, ISO 1400(EMS) – ISO 1800(H&S) and beyond.</li><li>Measure and evaluate service performance using Service Quality Index.</li><li>Ensure performance monitoring is relevant, concise and accessible to all users.</li><li>To develop, implement and manage security country wide<br></li></ul><div><strong>NATURE AND SCOPE</strong></div></div><div><br></div><div><div><strong>a) Context</strong></div><div><br></div><div>The Country National Operations Manager has direct management responsibility for the Country’s Operations personnel, equipment, consumables and facilities.  Specifically, he/she is responsible for the service and operational cost performance for the Country’s Operations against agreed budget, standards and targets, and the definition and implementation of actions and plans to improve this performance. Improve and maintain high performance in customs clearance.</div><div><br></div><div><strong>b) Reporting Relationships</strong></div><div><strong><br></strong></div><div>The Country National Operations Manager reports to the Country Manager.  This position has xxx direct reports, Ground Ops Manager, Quality and H&S Manager, Security and Facilities Manager, Gateway Manager.</div><div><br></div><div><div><strong>c) Contacts</strong></div><div>                                                          </div><div><em>1. <strong>Internal </strong></em></div><div><strong><br></strong></div><div></div><div>Management Team --> Daily--> Strategy Creation and Development                                                                              </div><div><br></div><div>Services Managers--> Daily--> Leadership, direction and Guidance</div><div>                                                                               </div><div>Gateway staff--> Daily--> Functional co-ordination;network issues and developments</div><div>                                                                                </div><div><em>2. <strong>External</strong> </em></div><div><br></div><div>Building Maintenance Supplies and Contractors -->Infrequently -->Liaison takes place through Procurement and Facilities</div><div>                                   </div><div>Customers -->Daily --> Services support to sales for large contracts or for maintenance of existing deals</div></div></div><div><br></div><div><br></div><div><div><strong>d) Problem Solving</strong></div><div><ul><li>Addressing customer service and operational issues, primarily driven by Ground     Operations and Gateway performance.</li><li>Defining solutions to reverse identified under-performance against service and cost standards and targets within Ground Operations.</li><li>Ensuring compliance to THP –ISO 1900/1800/1400 processes and relevant quality systems.</li><li>Ensuring the implementation of agreed regional and country projects and programmes at operational sites within the country while maintaining the full operational performance of the facilities and personnel.</li><li>Maintaining optimal operational performance within Country Operations, including staffing levels, equipment and supplies availability and functionality, and planning and projecting infrastructure investments to sustain performance and quality levels.</li><li>Managing all country facilities, relocating, maintaining and planning for growth. </li></ul><div><div><strong>e) Decision Making</strong></div><div><ul><li>Service operating policy and procedures</li><li>Services procurement over field spend</li><li>Domestic scheduling and road network</li><li>Services staff recruitment</li><li>Services process flow design and layout</li><li>Services development programmes and schedules</li><li>Shipment data processing standards and equipment</li><li>Services Strategy</li><li>Operating policies and procedures</li><li>Procedure and process flows for interfaces with other departments</li><li>Process flow and procedure design for ISO 9002 certification</li><li>Key performance indicator design for other departments</li><li>Prioritization of tactical actions to improve service and cost performance within country Operations.</li></ul><div><br></div></div></div></div></div><div><div><strong>f) Planning and Organization</strong></div><div></div><div><ul><li>Supports major projects and programs scheduled for deployment in his/her Operations and ensure that agreed local personnel and resources are available for timely completion.</li><li>Ensures compliance with agreed service contingency and recovery plans within Operations and ensures they are aligned with necessary plans or actions in other areas of the Operations and other functions and entities (e.g. Commercial, Aviation,).</li><li>Monitors and reacts appropriately to ensure optimum staffing and other resources are available to maintain service and cost performance standards.</li></ul></div><div><br></div><div><strong>g) Job Challenge</strong></div><div><ul><li>The country may have particular cultural differences to other network locations. There is a high proportion of staff from South East Asia, the Indian Sub Continent and other Middle East / African countries. They have different backgrounds, languages and religious beliefs. The country National Operations Manager has to ensure that all of these differences are taken into consideration when any strategies are being formulated or decisions affecting staff changes and work practices are being effected. </li><li>Must be able to lead, manage, motivate and communicate effectively to all levels of Operations staff within Country Operations.</li><li>Key focus on achieving service excellence within agreed cost parameters while Maintaining a strong customer facing position and driving improvement in Customer satisfaction.</li></ul></div></div><div><br></div><div><div><strong>4. KNOWLEDGE, SKILLS AND EXPERIENCE:</strong></div><div><ul><li>Educated to degree level preferred</li><li>6-8 years experience within Operations with at least 5 years experience of managing large teams .</li><li>Project Management experience preferred.</li><li>Must possess good understanding of Service Theory, Operations Management, ,GSOP, ISO Processes and TAPA.</li><li>Excellent written, oral and presentation skills essential.</li><li>PC skills i.e. sound knowledge of MS Office packages.</li><li>Passion for delighting customers</li><li>Ability to build and lead teams</li><li>Ability to drive superior performance by building a high performance culture</li><li>Demonstrates a high level of commitment, energy and resilience</li><li>Excellent problem solving capabilities</li><li>High tolerance for stress and maintains stable performance under pressure</li><li>Good Planning & Organizing skills</li></ul></div></div></div></div></div>

As an entry-level Service Desk Associate, you will serve as the first point of contact for clients seeking IT support, handling incoming requests and support tickets while providing first-line assistance. You will troubleshoot day-to-day technical issues, support remote laptop setups, and escalate more complex cases to the relevant technical teams. <br> <br>You will also assist with onboarding users, maintain accurate documentation of incidents and requests, and coordinate closely with internal teams to ensure smooth resolution and positive user experience. This role offers hands-on exposure to Microsoft cloud technologies and a strong foundation for growth in IT and cloud space. <br> <br>Your Role <br> <br>Technical Support: <br>- Act as the first point of contact for users seeking IT support via calls, emails, and chat. <br>- Troubleshoot and resolve day-to-day IT issues related to Microsoft 365, Windows OS, user accounts, and common software/hardware problems. <br>- Log, track, and manage incidents and service requests in the ticketing system with clear and accurate documentation. <br>- Escalate more complex issues to the appropriate technical teams or even Microsoft support team when needed. <br>- Support user onboarding and offboarding activities, including account setup, access configuration, and device readiness. <br>- Create, update, and maintain accurate documentation of incidents, requests, and resolutions in company’s ticketing system. <br>- Follow up with users to ensure issues are fully resolved and satisfaction is achieved before closing tickets. <br>- Coordinate with internal technical teams to ensure efficient handling and resolution of requests. <br>- Contribute to improving service desk workflows, knowledge base articles, and documentation. <br> <br>Customer Communication: <br>- Communicate clearly and professionally with users to understand their needs and keep them informed throughout the resolution process. <br>- Ensure timely responses, regular updates, and a smooth support experience for all users. <br> <br>Professional Development/ Training: <br>- Stay up to date with Microsoft cloud technologies and service desk best practices. <br>- Work towards Microsoft certifications and continuously build technical and customer service skills. <br> <br>Your Profile <br>- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. <br>- 0-1 years of experience in IT support or a similar role (internships count). <br>- Basic knowledge of Windows operating systems and common end-user applications. <br>- General understanding of Microsoft 365 and cloud computing concepts. <br>- Familiarity with Microsoft cloud solutions is a plus. <br>- Strong communication skills with a customer-first mindset. <br>- Ability to explain technical concepts in a clear and simple way to non-technical users. <br>- Good problem-solving skills with attention to detail. <br>- Ability to prioritize tasks and handle multiple requests in a fast-paced environment. <br>- Team player with the ability to work independently when needed. <br>- Eagerness to learn and grow in cloud and Microsoft technologies. <br>- Fluency in English and Arabic (French is a big plus). <br> <br>About Cloud Ascent <br>Cloud Ascent is a Microsoft Partner, Managed Service Provider (MSP), and cloud indirect reseller operating across the Middle East and Europe, with established entities in Lebanon and Cyprus. We are dedicated to helping organizations excel in the digital age through Microsoft cloud technologies, empowering them to thrive and grow in the ever-evolving world of cloud computing. By leveraging the full capabilities of the Microsoft ecosystem, we deliver tailored solutions that drive business transformation, enhance operational efficiency, and support expansion. With an extensive global reach and a client-centric approach, we are not just a managed service provider — we are a strategic partner committed to the success of every organization and its workforce

The HR & Executive Assistant provides administrative and human resources support to ensure the smooth and efficient operation of the company. The role involves assisting with recruitment, employee records, attendance, payroll coordination, and HR documentation, while providing direct administrative and organizational support to senior management. <br> <br>Duties and responsibilities <br> <br>Human Resources Management <br>•Assist in recruitment activities, including scheduling interviews and communicating with candidates. <br>•Prepare HR-related documents as requested. <br>•Maintain and update employee files, personnel records, and confidential HR documentation. <br>•Monitor employee attendance, leaves, absences, overtime, and other related records. <br>•Coordinate the collection and verification of supporting documents for employees' schooling allowances, prepare the relevant requests, follow up on missing documentation, and submit the files for HR Manager in accordance with company policies. <br>•Assist in employee onboarding, orientation, and offboarding procedures. <br>•Follow up on employee work permits, residency documents, and other employment-related requirements, where applicable. <br>•Support the implementation and communication of company policies, procedures, and internal regulations. <br>•Assist in organizing employee training, performance evaluations, and other HR activities. <br>•Ensure the proper filing, accuracy, and confidentiality of employee information and documentation. <br>•Respond to employee inquiries regarding HR procedures, benefits, and administrative matters. <br> <br>Executive Assistance <br>•Provide administrative and organizational support to the Senior management and employees. <br>•Manage calendars, schedule meetings, and coordinate appointments. <br>•Prepare meeting agendas, minutes of meetings, reports, presentations, and official correspondence. <br>•Handle incoming and outgoing communications, including emails, telephone calls, and other inquiries. <br>•Organize business travel arrangements, including transportation, accommodation, and itineraries, when required. <br>•Follow up on management instructions, pending tasks, and deadlines with the relevant departments and branch coordinators. <br>•Coordinate communication between management, employees, clients, suppliers, and other stakeholders. <br>•Maintain an organized filing system for management documents and records. <br>•Handle confidential information and sensitive matters with discretion and professionalism. <br>•Assist management with special projects, reports, and administrative assignments as required. <br> <br>Coordination with Branch Coordinators <br>•Act as the main coordination point between head office management and branch coordinators for HR and administrative matters. <br>•Follow up with branch coordinators regarding employee attendance, leave requests, personnel records, and other HR-related requirements. <br>•Ensure the timely collection and submission of employee documents, reports, and required information from all branches. <br>•Communicate management instructions, company policies, and administrative updates to branch coordinators. <br>•Monitor pending requests and follow up with the relevant coordinators to ensure timely completion. <br>•Assist in standardizing HR documentation and administrative procedures across all branches. <br>•Escalate employee-related issues, delays, or discrepancies to management when necessary. <br> <br>General Administrative Responsibilities <br>•Supervise and coordinates duties of the office boy(s) <br>•Maintain proper filing systems for HR, administrative, and management documents. <br>•Prepare routine correspondence, reports, forms, and other administrative documents. <br>•Assist in monitoring office expenses and coordinating administrative purchases, subject to company procedures and approvals. <br>•Support internal communication and coordination between departments. <br>•Ensure that administrative tasks are completed accurately and within established deadlines. <br>•Perform other related HR, administrative, and executive support duties as assigned by management. <br> <br>Education <br>Bachelor’s degree in Human Resources, Business Administration, Management, or a related field. <br> <br>Skills <br>•Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook. <br>•Excellent written and verbal communication skills in English and Arabic. <br>•Strong organizational, coordination, and time-management skills. <br>•Ability to manage multiple tasks and meet deadlines. <br>•High level of confidentiality, integrity, accuracy, and professionalism. <br>•Strong interpersonal and communication skills. <br>•Ability to coordinate effectively with branch coordinators, employees, management, and external parties. <br>•Ability to supervise support staff and ensure the completion of assigned duties. <br> <br>Experience <br> <br>•Previous experience in HR administration, office administration, or executive assistance is preferred. <br>•Good knowledge of HR practices, personnel documentation, and administrative procedures

<p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities. Our shared values guide the way we behave to make a positive, enduring impact: Lead the way Serve with integrity Take care of each other Foster inclusion Collaborate for measurable impact During your tenure as a Senior in Audit &amp; Assurance, you will demonstrate and develop your capabilities in the following areas:</p><p><strong>Desired Candidate Profile</strong></p><p>Builds trust and credibility with stakeholders by seeking to understand their service levels expectations and what matters to them individually Delivers high quality services by demonstrating a practical awareness of the impact of regulation and risk management on business processes and controls Takes responsibility for understanding key statistics and industry matters about entity before engagement begins Adapts template referral instructions to clearly outline the scope of procedures to be performed, including the areas of audit focus. Understands the structure of the group audit and for whom the referral instructions are intended Liaises effectively with onshore and offshore Centers of Excellence in the delivery of relevant tasks, understanding the scope of work delegated to them and the importance of providing accurate and complete information to them Assists in tracking deliverables from component auditors and seeks to understand the relevance and importance of these Appropriately links risks, controls, procedures and findings from allocated sections across the EMS file on a timely basis Can articulate the audit quality milestones, the ways in which teams demonstrate completeness of milestones, and how the audit quality milestones contribute to audit quality Understands the rationale behind the timings of the audit plan and is prepared to offer challenge around whether work can be performed earlier in the audit cycle Prepares documentation by anticipating questions that reviewers may ask and distinguishes accounting judgements and conclusions from auditing judgements and conclusions Understands that it is important to develop relationships beyond the finance function in order to better understand the entity's business and apply professional skepticism Has a practical awareness of the risks around the engagement lifecycle and regulatory environment, and relevant practice protection policies Demonstrates ability to apply AI in an audit context to improve efficiency and quality (e.g., relevant use cases), including prompt engineering fundamentals and structured problem-solving. Exercises professional skepticism when using AI-generated outputs validates accuracy, completeness, and appropriateness before use in audit documentation/workpapers. Understands responsible AI expectations in professional services, including governance/risk considerations, confidentiality and data integrity, and use of firm-approved AI tools (including Deloitte-specific tools where applicable). Leadership Capabilities: Builds own understanding of our purpose and values; explores opportunities for impact Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent Understands expectations and demonstrates personal accountability for keeping performance on track Actively focuses on developing effective communication and relationship-building skills Understands how their daily work contributes to the priorities of the team and the business Qualifications: Degree in Accounting or related field. Graduate degree is desired 4+ years of experience in public auditing and accounting, preferably with Big Audit Firms Supervise staff, inspect client financial records, compile and analyze data, prepare detailed audit reports and resolve accounting research issues Demonstrate ability to plan and manage engagements and people along with ensuring deliverables meet work plan specifications and deadlines International accounting qualification is desired: CA, ACCA, or CPA. Preferably CA Fluent in English (Reading, Speaking and Writing). Preference will be given to Bilingual candidates (Arabic/English) #LI-NN1</p>

Location: Remote <br>Employment Type: Full-Time <br>Experience: Fresh Graduate / Entry Level <br>Industry: Interior Design & Architecture <br> <br>We are looking for a fresh Interior Design graduate, fluent in English, to join our studio in a role focused on client servicing, project coordination, and online marketing. <br> <br>The position is ideal for a highly organized, proactive, and personable individual who enjoys working with people, following up on projects, and ensuring that clients receive a professional and seamless experience throughout their interaction with the studio. <br> <br>The role sits between the client, the design team, and the studio management, helping ensure that projects move forward efficiently while maintaining a high level of communication and service. <br> <br>Key Responsibilities <br> <br>Client Servicing & Communication <br> <br>- Act as a key point of contact between clients and the studio. <br>- Maintain regular and professional communication with clients and ensure timely follow-up. <br>- Coordinate meetings, presentations, calls, site visits, and other client-related activities. <br>- Follow up on client requests, approvals, decisions, and outstanding information. <br>- Ensure that client concerns and requests are properly communicated to the relevant members of the design team. <br>- Help maintain a high-quality and consistent client experience throughout the project. <br> <br>Project Coordination & Management <br> <br>- Assist management and project leads in monitoring the progress of ongoing projects. <br>- Track project schedules, deadlines, deliverables, approvals, and pending actions. <br>- Prepare and maintain project trackers, meeting minutes, action lists, and follow-up reports. <br>- Coordinate information and communication between the studio, clients, consultants, suppliers, and contractors. <br>- Follow up with team members on pending tasks and deadlines. <br>- Help ensure that project documentation and correspondence are properly organized and up to date. <br>- Assist in identifying delays, pending decisions, or issues requiring management's attention. <br> <br>Online Marketing & Studio Presence <br> <br>- Coordinate the studio's day-to-day online marketing activities. <br>- Assist in managing social media content, schedules, and publications. <br>- Coordinate with designers, photographers, videographers, and external marketing resources when required. <br>- Help prepare and organize project content, images, videos, and information for online publication. <br>- Research relevant design, architecture, interior design, and lifestyle trends. <br>- Assist in maintaining a consistent and professional online presence for the studio. <br>- Monitor engagement and assist in compiling basic social media and marketing reports. <br> <br>Administrative & Studio Support <br> <br>- Organize emails, documents, presentations, project files, and other studio information. <br>- Assist with preparing presentations, proposals, reports, and client documentation. <br>- Maintain organized digital filing and project management systems. <br>- Support management with day-to-day coordination and administrative tasks. <br> <br>Requirements <br> <br>- Bachelor's degree in Interior Design, Architecture, or a related field. <br>- Fresh graduates are encouraged to apply. <br>- Excellent spoken and written English. <br>- Strong communication and interpersonal skills. <br>- Highly organized, detail-oriented, and proactive. <br>- Comfortable communicating with clients and following up with different stakeholders. <br>- Good understanding of professional communication and presentation. <br>- Strong interest in interior design, architecture, branding, and visual communication. <br>- Good knowledge of Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook. <br>- Familiarity with social media platforms and basic content management. <br>- Knowledge of design software such as AutoCAD, SketchUp, Photoshop, Illustrator, or InDesign is an advantage. <br>- Ability to multitask and prioritize within a fast-paced studio environment. <br> <br>The Ideal Candidate <br> <br>We are looking for someone who is organized, personable, proactive, and commercially minded, with an eye for design. <br> <br>The successful candidate should enjoy working with people as much as working with projects. While a design background is important, the role is not primarily a design-production position. It is an opportunity to develop strong skills in client management, project coordination, studio operations, and marketing within a creative environment. <br> <br>The candidate should be comfortable taking initiative, following things through, asking the right questions, and ensuring that nothing falls through the cracks. <br> <br>Career Development <br> <br>This position offers exposure to the full cycle of an interior design practice, from client acquisition and communication to project execution, marketing, and studio management, with opportunities to progressively take on greater responsibility

AI is changing fast – and we want someone who keeps up with it! <br>As AI continues to become a bigger part of how we work and how we support our clients, we are looking for someone curious, tech-minded, and excited to explore what is possible. <br>You will be the go-to person we – and our clients – turn to when it comes to AI; from exploring Microsoft Copilot and discovering new AI tools, to testing new ideas, answering AI-related questions, and supporting clients with their AI needs. <br>You don't need to be an AI expert. You need to be curious, willing to learn, and excited to experiment. This is an opportunity to grow with the role and build hands-on experience in one of the fastest-moving areas in technology. <br> <br>Your Role <br>AI & Client Solutions: <br>- Act as the first point of contact for clients with AI-related requests, questions, and requirements via calls, emails and chat. <br>- Understand client needs and identify relevant AI features, tools, and solutions. <br>- Deliver training sessions, demonstrations, and practical guidance to clients on Microsoft and 3rd party AI tools. <br>- Help clients identify practical ways to use AI to improve productivity, workflows, and business processes. <br>- Assist with the testing, implementation, and adoption of AI solutions in collaboration with the relevant teams. <br>- Deliver AI onboarding presentations to new clients, providing an overview of their AI subscriptions, key features, and available AI services, and answering any initial questions they may have. <br> <br>Internal AI Support & Enablement: <br>- Act as the go-to person for AI-related questions within the company. <br>- Support employees in using AI tools effectively in their daily work. <br>- Provide internal training, demonstrations, and guidance on new AI features, tools and practical use cases. <br>- Identify opportunities where AI can help employees save time, automate tasks, and improve existing processes. <br> <br>AI Research, Updates & Innovation: <br>- Continuously monitor developments in artificial intelligence, including new tools, platforms, capabilities, trends, and advancements across the AI landscape. <br>- Regularly review industry announcements, research publications, product updates, and technology news to stay informed on emerging AI developments and innovations. <br>- Test and evaluate new AI features, tools, and solutions to understand their practical applications, benefits, risks, and limitations before recommending them internally or to clients. <br>- Research emerging AI technologies, platforms, and market trends to identify opportunities that could benefit the company or its clients. <br>- Proactively identify innovative AI use cases, solutions, and opportunities that could be developed into future services, products, or business improvements. <br> <br>Your Profile <br>- Bachelor’s degree in Computer Science, Information Technology, Artificial Intelligence, or a related field. <br>- 0-1 year of experience; fresh graduates are welcome to apply. <br>- Genuine interest in Artificial Intelligence and emerging technologies, with a strong willingness to learn and experiment. <br>- Comfortable using and exploring AI tools such as Microsoft Copilot and similar platforms. <br>- Good analytical and problem-solving skills, with the ability to research new technologies and identify practical business applications. <br>- Strong communication skills with a customer-first mindset. <br>- Ability to explain technology and AI concepts in a simple and practical way. <br>- Team player with the ability to work independently when needed. <br>- Eagerness to develop knowledge in AI, cloud and Microsoft technologies. <br>- Academic or personal projects involving AI, automation, data, or emerging technologies are a strong advantage. <br>- Fluency in English and Arabic (French is a big plus). <br> <br>About Cloud Ascent <br>Cloud Ascent is a Microsoft Partner, Managed Service Provider (MSP), and cloud indirect reseller operating across the Middle East and Europe, with established entities in Lebanon and Cyprus. We are dedicated to helping organizations excel in the digital age through Microsoft cloud technologies, empowering them to thrive and grow in the ever-evolving world of cloud computing. By leveraging the full capabilities of the Microsoft ecosystem, we deliver tailored solutions that drive business transformation, enhance operational efficiency, and support expansion. With an extensive global reach and a client-centric approach, we are not just a managed service provider — we are a strategic partner committed to the success of every organization and its workforce

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>1- Annotated outline based on discussion with ESCWA regarding structure and scope of the paper 2- First draft of analytical paper based on feedback received on annotated outline, including preliminary list of references 3- Final analytical paper based on feedback received on first draft, including footnotes and complete references<br> Work Location<br>Remotely<br> Expected duration<br>6 weeks<br> Duties and Responsibilities<br>Background Water is essential for sustainable development, particularly in the water-scarce Arab region. The freshwater scarcity situation is aggravated by several factors, such as dependency on shared water resources, pollution, climate change impacts and extreme events, non-revenue water losses, inefficient use and high population growth. Water scarcity is a significant challenge for sustainable development, as it directly affects the ability to ensure access to water and sanitation for all, while also having important implications for energy and food security, economic development, as well as urban and rural livelihoods. Water security challenges caused by water scarcity also require national and regional security considerations. Overcoming these challenges calls for a holistic approach that creates an effective enabling environment made possible through stronger governance, more effective financial strategies, innovation, data for decision-making and capacity development. The water security challenges must be addressed in coordinated regional, national and central approaches that enable the attainment of sustainable development and prosperity for all. Objective To prepare an analytical paper on water security across the Arab region that elaborates on current challenges and offers insights on potential pathways for advancing the water agenda across the region. Duties and Responsibilities Under the overall guidance of the Climate Change and Natural Resource Sustainability Cluster Lead and the direct supervision of the Senior Sustainable Development Officer for water, the consultant will undertake the following tasks: • Provide a framing for water security in the Arab region, drawing on national processes and priorities, as well as regional water security strategy of the Arab Ministerial Water Council of the League of Arab states and global approaches such as the Water Action Decade. • Review the present landscape characterizing water security in Arab countries, providing examples of fruitful cooperation between multiple Arab countries. • Examine key drivers of water security vulnerability and resilience in the region, including climate change, economic development and conflict. • Assess the role of national and regional enablers for advancing in water security, including innovation and technology, finance, knowledge exchange, private sector engagement and identify opportunities for regional cooperation. • Offer insights and recommendations on priority areas for investment and cooperation to advance resilient water security across the region.<br> Qualifications/special skills<br>A master's degree or higher in water resources management, hydrology, hydrogeology, sustainable development, natural resources management or related field is required. A PhD is desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 10 years of professional work experience in the field of water resources management, with demonstrated experience working on regional development issues related to the Arab region is required Demonstrated experience writing reports and papers for international organizations on water resources is required. Demonstrated experience conducting quantitative analysis and interpretation is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Knowledge of Arabic is desirable. Knowledge of French is desirable. Note: "Fluency" equals a rating of 'fluent' in all four areas (speak, read, write, and understand) and "Knowledge of" equals a rating of 'confident' in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>About us:</p><br><p>We're a US-based performance marketing company. We run paid advertising across Facebook, Instagram, TikTok, Snapchat, and native platforms to connect Americans struggling with credit card debt to companies that can help them. We spend real money on ads every single day, which means the creative we produce directly drives the business.</p><br><p>We're not looking for someone to make pretty videos. We're looking for someone who understands that a video's job is to stop a scroll, hold attention for 30 seconds, and make someone pick up the phone.</p><br><br>Job Description<br><p>What you'll do:</p><br><p>Edit 15–20 short-form direct-response ads per week for Facebook, Instagram Reels, TikTok, and Snapchat</p><br><p>Cut fast-paced, hook-driven creative: strong first 3 seconds, hard cuts, zooms, pattern interrupts, no dead air</p><br><p>Build UGC-style ads, testimonial edits, text-on-screen ads, and longer-form video sales letters</p><br><p>Add captions, sound design, b-roll, stock footage, motion graphics, and on-screen text overlays</p><br><p>Produce multiple variations of winning ads — new hooks, new intros, new angles — so we can test at volume</p><br><p>Take direct feedback and turn around revisions quickly</p><br><p>What we need from you:</p><br><p>2+ years editing short-form video, ideally for ads, social content, or a marketing agency</p><br><p>You can cut fast. Turnaround matters more here than perfection — a good ad shipped today beats a great ad shipped next week</p><br><p>Excellent eye for pacing, rhythm, and timing to music</p><br><p>Fluent written and spoken English — you'll be editing English-language ads for a US audience and need to understand the script, the tone, and the emotion</p><br><p>Reliable internet and generator or backup power — this is a daily-output role</p><br><p>Available to overlap with US Eastern Time hours for feedback and calls</p><br><p>Comfortable working independently with a task list, not waiting to be managed</p><br><p>Bonus points:</p><br><p>You've edited direct-response or performance ads before and understand hooks, CTAs, and testing</p><br><p>You know your way around AI tools — ElevenLabs, Higgsfield, etc...</p><br><p>Familiarity with Meta's advertising policies and what does and doesn't get flagged</p><br><p>Basic motion graphics and animated text presets you've built yourself</p><br><p>Compensation:</p><br><p>$1200 USD/month base, plus 5% of profits.</p><br><p>The profit share is the important part. Most editing jobs pay you the same whether your work performs or not. Here, when an ad you cut starts winning and we scale spend behind it, you get paid more. Your upside is directly tied to the quality of your creative — and we'll show you the numbers so you can see exactly what's working.</p><br><p>You'll get full performance data on your edits: which hooks held attention, which ads drove calls, which ones we killed. Very few editing roles give you that feedback loop.</p><br><p>Why this role is good:</p><br><p>Full-time, stable, paid in USD every month</p><br><p>Real ownership — your creative directly moves the revenue number</p><br><p>Long-term position with room to grow into a lead creative role as we scale</p><br><p>We're building an in-house content operation, not hiring one-off gigs</p><br><p>How to apply:</p><br><p>Send the following to our email at [email&nbsp;protected] or apply here.</p><br><p>Your reel or portfolio — link to Google Drive, Vimeo, YouTube, or Instagram. We care most about short-form ads and social content, not weddings or corporate videos.</p><br><p>One paragraph on the fastest turnaround you've handled and what your typical weekly output looks like.</p><br><p>Your setup — computer specs, internet speed, and whether you have backup power.</p><br><p>When you could start.</p><br><p>Shortlisted candidates will be paid for a test edit. We'll send you raw footage and a script, and you'll have 72 hours to deliver. We hire based on that edit.</p><br><p>Skills</p><br><p>2+ years editing short-form video, ideally for ads, social content, or a marketing agency</p><br><p>You can cut fast. Turnaround matters more here than perfection — a good ad shipped today beats a great ad shipped next week</p><br><p>Excellent eye for pacing, rhythm, and timing to music</p><br><p>Fluent written and spoken English — you'll be editing English-language ads for a US audience and need to understand the script, the tone, and the emotion</p><br><p>Reliable internet and generator or backup power — this is a daily-output role</p><br><p>Comfortable working independently with a task list, not waiting to be managed</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an IT Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> POSITION DESCRIPTION: This role owns the full employee technology lifecycle — from provisioning laptops and accounts for new hires, to day-to-day helpdesk support, to securely decommissioning devices and access when employees leave.<br> The person in this role will work closely with onboarding and offboarding, will serve as the primary point of contact for all end-user IT needs across the company, and will play a key role in helping maintain SOC 2 certification.<br> Key Responsibilities Onboarding &amp; Offboarding (HR Systems Support) Partner with HR/People Operations on every new hire, transfer, and termination to ensure IT tasks are completed on schedule.<br> Create, configure, and deactivate user accounts across company systems (e.<br>g., Microsoft 365, Slack, Teams, HRIS-linked tools) as part of onboarding and offboarding.<br> For systems managed internally by Dispatch employees, notify the designated internal system owner when an employee is being onboarded or offboarded so access can be added or removed on schedule, and track that each notification is acted on.<br> Maintain an accurate, up-to-date record of who has access to which systems, and audit that terminated employees' access has been fully removed from all systems.<br> Coordinate first-day-ready setup for new hires: hardware, accounts, credentials, and a welcome/orientation walkthrough of company systems.<br> Device &amp; Hardware Lifecycle Management Provision laptops and equipment for new hires and as replacement/upgrade needs arise for existing employees.<br> Research, recommend, and assist HR/Finance with purchasing laptops and other hardware, including vendor comparisons and quotes.<br> Maintain an inventory of company-owned devices, including assignment history, warranty status, and lifecycle/refresh planning.<br> Image, configure, and enroll new devices in company device management/MDM tools prior to distribution.<br> Manage return, wipe, and redeployment of devices from departing employees.<br> Helpdesk &amp; End-User Support Serve as the first point of contact for employee IT tickets and requests (e.<br>g., WiFi connectivity issues, password resets, account lockouts, hardware/software troubleshooting).<br> Triage, track, and resolve tickets in a timely manner, escalating to specialized vendors or Dispatch's engineering team when needed.<br> Provide basic training/guidance to employees on company systems and IT best practices.<br> Security, Patch &amp; Compliance Monitoring Monitor company devices for outstanding software/OS updates and push patch notifications to keep all endpoints current.<br> Monitor endpoint/device management tools to detect when a company-owned device appears to have become a personal device (e.<br>g., ownership or enrollment status change) and take steps to bring it back into compliance or remove it from company systems.<br> Monitor security alerts and triage findings; provide initial incident response support and escalate critical threats to the engineering team as needed.<br> Send remote lock or wipe commands to company devices as needed for terminations, lost/stolen equipment, or security incidents.<br> Support company security tools already in place (e.<br>g., endpoint protection, password management) and respond to related alerts.<br> Systems Administration &amp; Vendor Coordination Administer and support 20+ business-critical applications, including day-to-day administration, access provisioning, and user support.<br> Serve as the point of contact for third-party vendors that support specific systems, ensuring smooth vendor coordination and issue escalation.<br> Maintain documentation of system configurations, access procedures, and IT processes.<br> SOC 2 Compliance Support Support Dispatch's SOC 2 certification effort by helping implement and document the technical controls auditors expect (access controls, onboarding/offboarding evidence, device encryption and patch status, password/MFA policies, backup and monitoring configurations).<br> Own ongoing evidence collection for IT-related controls — access reviews, termination checklists, patch/vulnerability reports, device inventory, and security monitoring logs — and keep it organized for audit periods.<br> Partner with leadership, HR, and any outside compliance/audit consultants to close gaps identified during SOC 2 readiness assessments and respond to auditor requests.<br> Help maintain IT security policies and procedures (access control, acceptable use, incident response, asset management) required for SOC 2, and keep them current as systems change.<br> Conduct periodic access reviews across company systems to confirm permissions match current employment status and role, flagging and remediating discrepancies.<br> Support the annual (or ongoing) SOC 2 audit cycle once certified, including recurring evidence requests and control testing.<br> Experience in an IT support, systems administration, or helpdesk role, ideally supporting a company of similar size.<br> Hands-on experience with Microsoft 365 administration and endpoint/MDM tools.<br> Experience with onboarding/offboarding processes and coordinating access changes across multiple systems and stakeholders.<br> Familiarity with password management tools, security awareness platforms, and endpoint protection tools.<br> Experience supporting SOC 2 (or similar compliance framework, e.<br>g., ISO 27001) readiness or audits, including evidence collection and control documentation — direct SOC 2 audit experience strongly preferred.<br> Strong communication skills and comfort working directly with non-technical employees and HR/People Operations.<br> Ability to manage competing priorities and tickets independently with minimal supervision.<br> Preferred: Experience with GDC or other global shared service centers managing end-user IT support across distributed teams.<br></span> </div>