Financial Analyst Jobs in Lebanon
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Senior Resource & Client Delivery Manager - Centre of Excellence
Logistics, Supply Chain & Procurement
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<span>Aspire Software is looking for an experienced Senior Resource & Client Delivery Manager to join our Centre of Excellence in Lebanon.<br> About Aspire Software Aspire Software operates and manages wholly owned software companies that provide mission-critical solutions across multiple vertical markets.<br> Through a decentralized operating model and the adoption of industry best practices, Aspire helps its portfolio companies accelerate growth, improve operational performance, and continuously modernize their products and organizations.<br> As part of our continued expansion and AI transformation journey, we are strengthening our Centre of Excellence in Lebanon.<br> We are looking for an experienced resource management leader with a strong background in technology, excellent people skills, and significant experience working with international stakeholders and clients.<br> The Opportunity The Senior Resource & Client Delivery Manager will play a critical role in ensuring that Aspire has the right people, with the right skills, working on the right priorities at the right time .<br> The role will be responsible for the strategic planning, allocation, development, and performance of technology resources supporting Aspire's portfolio companies globally.<br> You will act as a trusted advisor to business and technology leaders, balancing business demand, resource capacity, employee development, utilization, and delivery requirements across multiple companies and geographies.<br> This role requires someone who can combine strategic resource planning, strong people leadership, client relationship management, operational discipline, and a solid understanding of technology and AI environments.<br> Core ResponsibilitiesStrategic Resource Planning & Deployment Own the planning and allocation of technology resources across Aspire's portfolio companies based on business priorities, skills, experience, availability, and development objectives.<br> Ensure resources are deployed effectively across projects and businesses, balancing client demand, utilization, workload, and capacity.<br> Maintain visibility into current and future resource requirements and develop forward-looking capacity and staffing plans.<br> Proactively identify resource gaps, excess capacity, upcoming demand, and potential delivery risks.<br> Facilitate resource sharing across business units to maximize utilization and ensure critical projects have access to the appropriate capabilities.<br> Support onboarding, transitions, reallocations, and offboarding of resources while minimizing disruption to the business.<br> International Client & Stakeholder Management Act as the primary point of contact between Centre of Excellence resources and Aspire's international portfolio companies.<br> Build trusted relationships with Managing Directors, CTOs, technology leaders, product leaders, and other senior stakeholders.<br> Develop a strong understanding of each company's strategy, technology environment, projects, priorities, and future resource requirements.<br> Regularly engage with internal clients to assess resource performance, delivery quality, satisfaction, and evolving needs.<br> Proactively manage and de-escalate concerns related to performance, capacity, communication, delivery, or resource allocation.<br> Negotiate priorities and resource allocation when demand exceeds available capacity.<br> Communicate difficult resourcing decisions clearly and professionally while maintaining strong stakeholder relationships.<br> People Management & Talent Development Maintain a strong understanding of each resource's technical capabilities, experience, strengths, career objectives, and development opportunities.<br> Match resources with assignments that balance business needs with professional development and career progression.<br> Conduct regular performance and engagement follow-ups with Centre of Excellence resources.<br> Provide coaching, feedback, and support to help employees improve their performance and develop professionally.<br> Identify performance concerns early and coordinate appropriate improvement actions with relevant leaders.<br> Support succession planning and retention of high-performing and high-potential talent.<br> Promote a collaborative, accountable, and high-performance culture across the Centre of Excellence.<br> Utilization, Capacity & Performance Management Monitor utilization, workload, capacity, resource availability, and other key resource management KPIs.<br> Analyze resourcing data and translate findings into actionable recommendations for leadership.<br> Develop action plans to improve utilization, workload balance, capacity management, and resource effectiveness.<br> Identify resources that are underutilized or overloaded and proactively rebalance workloads.<br> Provide regular reporting and insights on resource demand, capacity, utilization, performance, and upcoming requirements.<br> Use data to support workforce planning and resource investment decisions.<br> Technology & AI Capability Development Maintain a high-level understanding of the technology, software development, AI, and automation initiatives being delivered across Aspire.<br> Understand the capabilities required across areas such as software engineering, AI engineering, data, QA, DevOps, product, and automation.<br> Ensure resource skills remain aligned with Aspire's evolving technology and AI priorities.<br> Identify capability gaps and work with leadership to determine whether they should be addressed through recruitment, training, or internal development.<br> Organize and support technical training, workshops, seminars, certifications, and knowledge-sharing initiatives.<br> Promote continuous learning and adoption of emerging AI technologies, development tools, and engineering best practices.<br> Recruitment & Workforce Planning Partner with leadership and recruitment teams to forecast future talent requirements.<br> Participate in identifying, interviewing, and selecting technology and AI talent.<br> Help define hiring priorities based on projected demand, skills gaps, and strategic business needs.<br> Support effective onboarding and integration of new resources into the Centre of Excellence and Aspire portfolio companies.<br> Operational Excellence & Continuous Improvement Continuously improve resource management processes, tools, reporting, and communication practices.<br> Establish scalable processes for resource planning, allocation, performance tracking, and stakeholder engagement.<br> Collaborate with other leaders to share best practices and improve resource management standards across the organization.<br> Support technology and process improvements that increase visibility, efficiency, and quality of resource deployment.<br> Drive change management initiatives related to new processes, systems, organizational structures, or ways of working.<br> What You'll Bring 8+ years of experience in resource management, workforce planning, technology consulting, engineering operations, professional services, delivery management, or similar environments.<br> Strong experience managing or deploying technology professionals across multiple clients, projects, or business units .<br> Significant experience working with international clients and stakeholders , ideally across North America, Europe, the Middle East, or other global markets.<br> Strong understanding of resource management principles, including capacity planning, forecasting, utilization, workload balancing, deployment, and workforce planning .<br> Experience working with technical teams such as Software Engineers, AI Engineers, Data Engineers, QA, DevOps, Product Managers, and other technology professionals.<br> Good understanding of modern software development environments, AI, Generative AI, and automation technologies.<br> Excellent people management, coaching, and relationship-building skills.<br> Strong client-facing presence with the ability to establish credibility and act as a trusted advisor to senior leaders.<br> Excellent communication, negotiation, and influencing skills, including the ability to handle difficult conversations and competing priorities.<br> Demonstrated ability to independently manage and resolve escalations while maintaining professionalism and empathy.<br> Strong analytical skills with experience interpreting resource management KPIs and translating data into actionable recommendations.<br> Strong problem-solving ability and sound judgment, with a clear understanding of the commercial and operational impact of resourcing decisions.<br> Ability to operate effectively in a fast-moving, decentralized, international, and matrix-driven environment.<br> Comfortable managing ambiguity, multiple priorities, and tight deadlines.<br> Strong organizational skills with a high degree of accountability, confidentiality, and follow-through.<br> Proven ability to drive process improvements and change management initiatives.<br> What Success Looks Like Success in this role means: The right resources are consistently assigned to the right business priorities.<br> Centre of Excellence utilization and productivity remain at healthy levels.<br> Portfolio company leaders view the Centre of Excellence as a trusted technology partner.<br> Resource performance issues and client concerns are identified and resolved quickly.<br> Capacity and hiring requirements are anticipated rather than reacted to.<br> High-performing resources are retained, developed, and given meaningful career opportunities.<br> Technology and AI capabilities continuously evolve with the needs of Aspire's businesses.<br> Leadership has clear visibility into resource capacity, utilization, performance, and future demand.<br></span> </div>
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<p><strong>Background </strong> <br> Lebanon continues to face complex and overlapping crises, including profound socioeconomic hardship, structural challenges, and the burden of hosting large refugee populations. Women and girls remain disproportionately affected by heightened risks of Gender-Based Violence (GBV) and reduced access to essential Sexual and Reproductive Health (SRH) services. </p><br><p>To respond to these critical needs, UNFPA Lebanon operates across the country in close collaboration with the government, local implementing partners, and key donors. Sustaining and scaling UNFPA’s life-saving interventions requires engaging a wider array of stakeholders. Effective strategic communication, partnership development, and evidence-based advocacy are vital to articulating UNFPA's value proposition, demonstrating impact, and securing the resources necessary to support vulnerable women and girls. To achieve this, UNFPA Lebanon is seeking a qualified National Individual Consultant for Impactful Partnership Communication on a part-time basis for 6 months to drive strategic relationship-building and resource generation across the country office's portfolio.</p><br><p><strong>Scope of work</strong></p><br><p>Working on a over 6 months, the consultant will carry out the following key tasks:</p><br><p>A. Dedicated Mustaqbali Khayari Joint Programme Communication & Visibility Plan </p><br><p>The consultant will be responsible for executing the C&V plan for the joint UNFPA-UNICEF programme funded by the Embassy of Sweden:</p><br><ul> <li>Participatory Branding & Visual Identity: Lead "design brainstorming workshops" with adolescent girls at SDCs to co-create the Mustaqbali Khayari brand identity (logo variations, color palette, icons) ensuring it is integrated alongside official partners and logos.</li> <li>Physical Visibility Materials: Coordinate the design, production, and dissemination of visibility materials to all supported centers, including branded banners and vests for implementing partners.</li> <li>Campaign-Aligned Social Media: Produce at least one high-engagement social media post per quarter (e.g., carousels, custom visuals) aligned with key international dates (March 8, June 19, August 12, October 11, and the 16 Days of Activism). Ensure the donor is tagged/mentioned on all online posts and facilitate pre-clearance approvals with the Embassy of Sweden prior to posting, as well as coordination with UNICEF. </li> <li>Impactful Storytelling (Multimedia): Produce 2 impact videos and 2 written Human Interest Stories (HIS) to highlight the life-changing impact of implemented activities for publication on UNFPA/UNICEF social media channels.</li> <li>Monitoring & Reporting: Track reach, engagement, and sentiment analytics for all content, synthesizing this data into a comprehensive section for outcome-based annual reporting.</li></ul><p>B. Partnership communication strategies</p><br><p>In addition to the Mustaqbali Khayari portfolio, the consultant will manage ongoing visibility and content generation for UNFPA Lebanon's communication strategies for partnerships and donors.</p><br><ul> <li>Facility Visibility & Partner Branding: Coordinate and oversee the installation of branded materials and plaques across supported facilities (PHCs, SDCs, and WGSSs) in Lebanon, ensuring strict adherence to the specific branding and visibility guidelines of selected partners.</li> <li>Weekly Audiovisual Posts: Produce, edit, and publish at least 1 weekly audiovisual post, generating consistent, high-quality content (short video clips, photo stories) that highlights field activities, life-saving outcomes, and donor partnerships.</li> <li>Branding Audit & Quality Control: Conduct regular compliance checks during field visits to ensure logos are correctly displayed across all physical spaces and digital collateral produced by local implementing partners.</li> <li>General Impact Documentation: Support the ongoing documentation of UNFPA’s broader humanitarian response in Lebanon, ethically collecting stories and visuals from the field that demonstrate the direct outcomes of partnerships. </li> <li>Event & Visit Support: Organize and support donor events, high-level field visits, and strategic engagement initiatives aimed at existing, prospective, and individual donors to demonstrate UNFPA’s operational footprint and field-level impact. </li> <li>Briefing & Advocacy Materials: Prepare, package, and disseminate high-quality briefing notes, factsheets, partner profiles, and pitch materials tailored for partner engagement and high-level advocacy meetings. </li> <li>Proposal & Investment Case Support: Draft and refine narrative proposals, concept notes, and return-on-investment briefs for UNFPA's core priorities. </li></ul><p><strong>Duration and working schedule</strong> </p><br><p><u>Duration</u>: 6 months (16 days a month).</p><br><p><u>Timeframe</u>: Month 1 to Month 6 </p><br><p><strong>Place where services are to be delivered </strong></p><br><p><u>Base</u>: Beirut, Lebanon (UNFPA Lebanon Country Office ).</p><br><p><u>Field Travel</u>: Occasional field visits to supported facilities (PHCs, SDCs, WGSSs) across Lebanon. UNFPA will support transportation (e.g., Tripoli, Akkar, Bekaa, South) for content collection and visibility monitoring.</p><br><p><strong>Delivery dates and how work will be delivered (e.g. electronic, hard copy etc.) </strong></p><br><p>All documents will be shared in English and/or Arabic in electronic format by the consultant with UNFPA to be reviewed by the technical team (up to 2 rounds of feedback).</p><br><p>Payments will be disbursed in three (3) tranches based on the endorsement of monthly deliverables:</p><br> <strong>Milestones</strong> <strong>Key Deliverables & Timeframe</strong> <strong>Target Date</strong> <strong>Payment %</strong> <br> Implementation of Phase 1 SIDA visibility plan <p>• Inception report/visibility plan and content calendar.</p><br> <p>• Participatory branding workshops at SDCs completed within 4 weeks from start.</p><br> <p>• Delivery of <strong>8 weekly AV donor posts</strong> (2/month across selected donors</p><br> <p>• Visibility materials distributed to Joint Programme supported centers.</p><br> <p>• 1 donor engagement organized: field visit/briefing</p><br> End of Month 2 <p><strong>(30%)</strong></p><br> <br> <strong>Production of donor communication products </strong> <p>• Delivery of <strong>8 weekly AV donor posts</strong>.</p><br> <p>• <strong>1 written Human Interest Story</strong> + <strong>1 Impact Video</strong> produced.</p><br> <p>• <strong>1 Series Human Interest Story</strong> submitted.</p><br> <p>• 1 donor engagement organized: field visit/briefing</p><br> <ul> <li>1 briefing and advocacy material/report</li> </ul> End of Month 4 <strong>(35%)</strong> <br> <strong>Production of final batch of visibility plan and final monitoring report </strong> <p>• Delivery of <strong>8 weekly AV donor posts</strong> (completing weekly commitment).</p><br> <p>• <strong>1 written Human Interest Story</strong> + <strong>1 Impact Video</strong> produced.</p><br> <p>• Materials produced to feed into the 16 days of Activism.</p><br> <p>• Final Communication Impact & Analytics Report submitted.</p><br> <p>• 1 donor engagement organized: field visit/briefing</p><br> <ul> <li>1 briefing and advocacy material/report</li> </ul> End of Month 6 <strong>(35%)</strong> <br> <p><strong>Monitoring and progress control, including reporting requirements, periodicity format and deadline</strong></p><br><p>Weekly alignment check-ins with the UNFPA Lebanon Communications Specialist and Head of programme on the partnership engagements.</p><br><p><strong>Supervisory arrangements </strong></p><br><p>Direct Supervisor is under the UNFPA Lebanon Communications Specialist, with a dotted line to the UNFPA Lebanon Head of Programmes.</p><br><p><strong>Expected travel </strong></p><br><p>Occasionally at field location within Lebanon</p><br><p><strong>Required expertise, qualifications and competencies, including language requirements</strong></p><br><ol> <li>Education </li></ol><p> Master's in Communications, Journalism, Public Relations, Digital Media, or related social sciences.</p><br><p> 2. Experience</p><br><ul> <li>Minimum 4 years of experience in impactful communications, multimedia storytelling, and social media management in Lebanon</li> <li>Demonstrated experience working with humanitarian/development donors and adhering to strict donor branding guidelines.</li> <li>Proven track record in video production, photojournalism, and writing human-interest stories.</li> <li> <p>Experience conducting field visits and ethically collecting content from vulnerable populations (GBV survivors, refugees, youth).<br> </p><br> <p>3. Languages</p><br></li></ul><p> Native Arabic speaker with professional fluency in written and spoken English.</p><br><p><strong>Inputs / services to be provided by UNFPA or implementing partner (e.g support services, office space, equipment), if applicable</strong></p><br><p>UNFPA Lebanon Country Office will facilitate access to project implementation locations and beneficiaries, including transportation outside of Beirut. </p><br><p>The consultant will use their personal laptop/computer. </p><br><p><strong>Other relevant information or special conditions, if any</strong></p><br><p>Individual consultants are invited to submit a CV with a sample of impactful communication developed recently. The submission language should be in English. </p><br><p><strong>UNFPA Work Environment:</strong></p><br><p>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.</p><br><p><strong>Disclaimer:</strong></p><br><p>Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements. </p><br><p>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts. </p><br><p>Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.</p><br><br> </div>