Irrigation Technician Jobs - Beirut Lebanon

???? *HIRING NOW - Roumieh* ???? <br>*TECHNICAL OFFICE ENGINEER* <br>???? Roumieh - Industrial Zone | Metal Fabrication <br> <br>*Job:* <br>- Execution & fabrication drawings <br>- Cutting lists / orders <br>- Coordination with factory & suppliers <br> <br>*Profile:* <br>- 3+ yrs in metal fabrication <br>- AutoCAD expert <br>- Knows materials & production <br> <br>???? *Send CV:* csec.mgt.consultancyservices@gmail.com

Hiring Now: Service Technicians <br>Company: BMS – Sin El Fil, Lebanon <br>Apply: p.samara@bmsmena.com <br> <br>We’re looking for 3 technicians to join our team: <br> <br>*1. LED TV Technician* <br>- Repair LED/LCD/Smart TVs, boards & power units <br>- 3–5 years experience <br>- Must read schematics + use testing tools <br>- Valid driving license required <br> <br>*2. Home Appliance Technician* <br>- Repair refrigerators, washers, dishwashers, freezers at client homes + workshop <br>- 3–5 years experience in electrical, mechanical & refrigeration <br>- Good customer service + service report writing <br>- Valid driving license required <br> <br>*3. Technician Trainee – Appliances & Electronics* <br>- Technical diploma: Electrical, Electronics, Refrigeration, Mechanical, etc. <br>- Eager to learn and do field work <br>- Team player <br>- Paid training + clear path to Technician role <br> <br>*To Apply:* Send your CV to p.samara@bmsmena.com <br>*Location:* Sin El Fil <br> <br>--- <br> <br>*مطلوب فنيو صيانة – BMS سن الفيل* <br>*للتقديم:* p.samara@bmsmena.com <br> <br>نحن نوظف 3 وظائف: <br> <br>*1. فني صيانة تلفزيونات LED* <br>- صيانة تلفزيونات LED/LCD/Smart واللوحات ووحدات الطاقة <br>- خبرة 3–5 سنوات <br>- القدرة على قراءة المخطات واستخدام أجهزة الفحص <br>- رخصة قيادة سارية <br> <br>*2. فني صيانة أجهزة منزلية* <br>- صيانة ثلاجات، غسالات، جلايات، فريزر لدى العملاء وفي الورشة <br>- خبرة 3–5 سنوات في الكهرباء، الميكانيك والتبريد <br>- مهارات خدمة عملاء وكتابة تقارير <br>- رخصة قيادة سارية <br> <br>*3. متدرب فني – أجهزة منزلية وإلكترونيات* <br>- دبلوم فني: كهرباء، إلكترونيات، تبريد، ميكانيك <br>- الرغبة في التعلم والعمل الميداني <br>- روح الفريق <br>- تدريب مدفوع وفرصة ترقية <br> <br>*للتقديم:* إرسال السيرة الذاتية إلى p.samara@bmsmena.com <br>*الموقع:* سن الفيل

Team Pro is a product-service solution provider specializing in Fixing, Concrete Repair, Firestopping, <br>and Mechanical Electrical Plumbing (MEP) Supporting Systems within the construction sector. <br>Established in 1998, we manufacture our products across Europe and the USA and operate on a <br>global scale. <br>Responsibilities: (Other duties may be assigned) <br>• Actively search for and approach new clients (contractors, dealers, construction <br>companies, etc.) <br>• Develop high level relationships with technical decision makers and construction projects <br>• Conduct planned visit to construction job sites and engineering consultants in Lebanon <br>• Responsible for design proposals and software calculation (Chemical and mechanical fixing <br>software, MEP software, Firestop software etc.) <br>• Technical submittals and technical supports for all Team Pro branches, clients and <br>employees <br>• Responsible for seminars and training new clients, employees about products, services and <br>software programs <br>Qualifications: <br>• University Degree in Mechanical Engineering <br>• 0 to 3 years’ experience <br>• Excellent skills in AutoCAD and Microsoft Office software programs <br>• Results oriented, punctual, flexible, resourceful and self-motivated, independent <br>• Ability to multitask and assignments simultaneously <br>• Able to sell, negotiate and solve problems <br>• Strong analytical and organizational skills <br>• Strong verbal and written communication skills <br>• Good command of Arabic and English. French is a plus <br>• Detail oriented and experienced in follow-through and completion of projects <br>• Strong time-management skills and ability to adhere to month-end close timelines. <br>• A strong desire to learn and grow within the company and the position <br>• Ability to travel <br>Salary & compensation: <br>Salary and benefits are competitive and will depend on the candidate’s experience and <br>competencies, in addition to performance-based incentives

We are seeking a detail-oriented and motivated Mechanical Draftsman to join our growing engineering team in Achrafieh. In this role, you will bridge the gap between design concepts and production reality by creating precise 2D and 3D technical drawings and maintaining accurate documentation. <br>Key Responsibilities: <br>• Develop Drawings: Prepare comprehensive 2D production drawings and 3D models using Autodesk Inventor. <br>• Modify Designs: Update, optimize, and modify existing mechanical designs based on engineering feedback. <br>• Scale Equipment: Apply engineering design changes seamlessly across multiple machine sizes. <br>• Manage Documentation: Generate, update, and audit accurate Bills of Materials (BOM) for production and procurement

???? We're Hiring | Junior Spa Therapist <br> <br>Currently hiring a Junior Spa Therapist for one of our clients. <br> <br>We're looking for passionate professionals who are eager to grow their careers in the wellness industry. <br> <br>???? Massage Diploma (mandatory) or Licensed Physiotherapist <br>???? Passion for wellness and exceptional client care <br>???? Eagerness to learn and grow professionally <br> <br>???? Interested? Send your CV to rrecruitstalents@gmail.com

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

Immediate opening for: <br> <br>1. Senior Electrical technicians with BT/TS and 10+ years of experience <br>2. Junior plumbing & AC technicians with 2+ years of experience

We are seeking to hire three experienced Network Engineer responsible for managing PPPoE subscriber environments, supporting reseller integrations, and maintaining MikroTik-based access networks. The engineer will work closely with resellers using proradius platform, ensuring stable onboarding, configuration, and operation of PPPoE users across multiple network architectures. <br> <br>Location: Head Office - Sin el Fil <br> <br>We offer excellent work environment, excellent compensation, insurance from top international insurer, etc. <br> <br>Key Responsibilities <br>• Managing and supporting PPPoE subscriber environments. <br>• Configuring and maintaining MikroTik CCR routers used by resellers. <br>• Assisting resellers in deploying and troubleshooting PPPoE infrastructure. <br>• Supporting reseller onboarding on our RADIUS platform (ProRadius). <br>• Monitoring and troubleshooting subscriber connectivity issues. <br>• Working with reseller network architectures <br>• Maintaining documentation and standard configuration templates. <br> <br>Required Technical Skills <br>• Strong understanding of PPPoE architecture and subscriber management. <br>• Experience with MikroTik RouterOS, especially CCR/CRS/CSS series. <br>• Knowledge of VLANs, bridging, NAT, QoS basics, and routing fundamentals. <br>• Understanding of ISP reseller environments. <br>• Experience troubleshooting CPE connectivity and last-mile networks. <br>• Ability to analyze and optimize subscriber traffic flows. <br>• Working knowledge of RADIUS concepts. <br>• Familiarity with ProRadius or similar billing/authentication systems. <br>• Basic knowledge of Linux environments. <br>• Exposure to accel-ppp or similar PPPoE server platforms is a strong advantage

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide end-user IT support by installing, maintaining, and troubleshooting hardware, software, networks, and IT systems to ensure reliable business operations and high-quality technical support across the organization.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Computer Engineering, or a related field.</p><p>MCSE and CCNA certifications are preferred.</p><p>Minimum 2 years of experience in IT support or infrastructure.</p><p>Strong knowledge of Microsoft 365, Active Directory, Windows Server, VMware ESXi, TCP/IP networking, and Fortinet solutions.</p><p>Experience supporting desktops, laptops, printers, IP telephony, backup systems, and end-user devices.</p><p></p></section>

Spanish-Speaking Technical Support Representative <br> <br>We are seeking a fluent Spanish speaker to join our Technical Support team. This is a full-time, office-based position supporting Spanish-speaking clients in the online gaming and betting industry. <br> <br>The role is entirely email-based, with no phone calls required. The successful candidate will respond to clients using prepared scripts and company guidelines, investigate their concerns, provide clear solutions and escalate complex cases when necessary. <br> <br>Key Responsibilities <br> <br>* Respond to Spanish-speaking clients via email <br>* Provide accurate support using approved scripts and procedures <br>* Assist with account, platform and service-related issues <br>* Identify problems and communicate clear solutions <br>* Escalate complex cases to the appropriate department <br>* Document interactions and maintain accurate support records <br>* Follow company procedures and service-quality standards <br>* Protect client information and maintain confidentiality <br> <br>Requirements <br> <br>* Fluent written and spoken Spanish <br>* Good computer and troubleshooting skills <br>* Strong written communication and customer-service skills <br>* Responsible, detail-oriented and solution-focused <br>* Comfortable working rotating 12-hour day and night shifts <br>* Previous technical support or customer-service experience is an advantage <br> <br>Schedule <br> <br>* Two day shifts <br>* Two days off <br>* Two night shifts <br>* Two days off <br> <br>Day shifts generally run from 9:00 AM to 9:00 PM. Night shifts run from 9:00 PM to 9:00 AM. <br> <br>Salary and Benefits <br> <br>* $850 per month during the three-month probation period <br>* $900 per month plus bonuses after probation <br>* Meals and office refreshments <br>* 28 vacation days after completing six months <br>* Four additional paid days off <br> <br>How to Apply <br> <br>Send your CV via WhatsApp: <br> <br>+961 71 886 091

Keserwan based! <br>Worked previously at an Internet service provider company

Work experience: internet service provider. <br>Keserwan based

We’re Hiring – Diesel Generator Technicians <br> <br>Join one of Lebanon’s leading companies in diesel generator maintenance, specializing in Caterpillar generators. <br> <br>We are looking for skilled and motivated Diesel Generator Technicians to join our growing team. <br> <br> Experience in diesel generator maintenance and troubleshooting is preferred. <br>???? Work Location: Furn El Chebbak or Ghazieh (depending on your place of residence). <br>???? Competitive salary and a professional work environment with opportunities for growth <br>If you are interested, or know someone who fits this position, please share this opportunity

<p>Spanish-Speaking Technical Support Job Overview</p><p><strong>A reputable IT Company </strong>is looking for a <strong>Spanish-Speaking Technical Support Representative</strong> to join our team.&nbsp;</p><p>This is a <strong>full-time, office-based position</strong> focused on providing professional technical support to clients through email.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support to Spanish-speaking clients through <strong>email</strong>.</li><li>Respond to client inquiries using provided scripts, guidelines, and procedures.</li><li>Identify and troubleshoot technical issues and provide appropriate solutions.</li><li>Ensure clear, professional, and accurate communication with clients.</li><li>Escalate complex or unresolved issues to the relevant team when necessary.</li><li>Follow internal procedures and project guidelines.</li><li>Maintain confidentiality regarding company, project, client, and internal information.</li><li>Complete assigned tasks and responsibilities within the required timeframes.</li><li>Maintain a professional and responsible attitude throughout working hours.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><strong>Fluent Spanish</strong>, both written and spoken.</li><li>Strong communication and customer service skills.</li><li>Good computer skills and basic technical troubleshooting abilities.</li><li>Comfortable working with email and computer-based systems.</li><li>Ability to understand and follow scripts, procedures, and instructions.</li><li>Strong attention to detail.</li><li>Ability to remain calm and professional when handling customer issues.</li><li>Good teamwork and communication skills.</li><li>Previous experience in <strong>technical support, customer service or email support is an advantage.</strong></li><li>Candidates should be comfortable working in an <strong>office-based environment</strong> and following a fixed shift schedule.</li></ul><p>Working Schedule</p><p>The position follows a <strong>12-hour rotating shift schedule</strong>:</p><ul><li>2 days – AM shift</li><li>2 days – Off</li><li>2 days – PM shift</li><li>2 days – Off</li></ul><p><strong>Usual working hours:</strong> 9:00 AM – 9:00 PM</p><p>Employees receive a <strong>1-hour break per shift</strong>, divided throughout the working hours.</p><p>Career Growth</p><p>Possible career progression includes moving from a Support position toward roles such as <strong>Senior Support or Team Leader</strong>.</p><p>Employees are also expected to:</p><ul><li>Respect working hours and schedules.</li><li>Be punctual and reliable.</li><li>Follow company policies and procedures.</li><li>Take proper care of company equipment and office facilities.</li><li>Respect colleagues, supervisors, and team leaders.</li><li>Maintain professional conduct at all times.</li></ul><p>Hiring Process</p><p>The recruitment process includes:</p><ol><li>First interview with the <strong>HR Department</strong></li><li>Second interview with the <strong>Project Manager</strong></li><li>Training period</li><li>Probation period</li><li>Official onboarding upon successful completion</li></ol><p><strong>Probation period: 3 months.</strong></p><p>&nbsp;</p><p><strong>Position Details</strong></p><p><strong>Position:</strong> Spanish-Speaking Technical Support<br><strong>Employment Type:</strong> Full-time<br><strong>Work Model:</strong> Office-based<br><strong>Language:</strong> Spanish<br><strong>Age Range:</strong> 24–28 years old<br><strong>Location:</strong> Office-based position</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>